In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints.
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Ask Me Anything on Reverse Logistics & Returns
In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management.
Reverse Logistics in the Spotlight: Innovators Turning Returns Into Revenue
In this episode of Supply Chain Now, host Scott Luton sits down with two industry leaders shaping the future of reverse logistics and circular supply chains. Joining the conversation are Sean Cleland, Vice President of Mobility and Asset Recovery at B-Stock, and Rich Bulger, Founder and Chief Circularity Officer at All Things Circular.
Revolutionizing Retail Supply Chain Operations with AI and Automation
In this episode of Supply Chain Now, Scott Luton welcomes Angie Jula, Director of Product Management, and Matt Brolsma, Sr. Manager of Product Marketing at SPS Commerce, to discuss how AI and automation are transforming retail supply chains. Angie draws on more than a decade in product leadership, while Matt brings cross-functional expertise from both supplier and buyer perspectives. Together, they share how retailers can transform clean, connected data into actionable insights that enhance demand forecasting, supplier collaboration, and pricing strategy, all while reducing manual work that slows down their teams.
The Buzz, Marketing Edition: Breaking Down Influencer Marketing, Prime Day, & Costco CX
In this week’s episode of The Buzz, hosts Mary Kate Love and Katherine Hintz bring you the second marketing edition of The Buzz! Together they tackle top news by discussing…
Changing How Business is Done: AI & the Human Workforce at the Estee Lauder Companies
In the world of supply chain management, the integration of artificial intelligence (AI) with the human workforce is revolutionizing the industry. In this episode of Supply Chain Now…
The Buzz for June 20th: The Impact of AI on Supply Chains and the Economy Featuring John DeSarbo with ZS
In this week’s episode of The Buzz, hosts Scott Luton and Kim Reuter welcomed special guest John DeSarbo, Principal at ZS Associates…
Logistics with Purpose Classic: You Can’t Learn a New Trick If You’re Not Willing to Fail with Supergoop! CEO Amanda Baldwin
There are few opportunities in the world to combine creativity with analytics like those presented by the beauty industry. Because of this, Supergoop! CEO Amanda Baldwin had the…
Sync Up for Success: Tips to Tackle Peak Season
Prepare your supply chain for peak season success with actionable insights from industry experts…
Unveiling Supply Chain Innovation: Deep Dive and Expert Perspectives
Innovation and disruption are constants in the supply chain game…
Pendulum Shifts in Logistics – From Click-and-Order to Brick-and-Mortar
The secret to mastering retail and e-commerce supply chains is through repeatable, scalable processes and solid partnerships.
Retail Resilience: Optimizing Beauty Supply Chains featuring Caroline Troit with L’Oreal
Join us for an insightful journey into the heart of the beauty industry’s retail supply chain. In this episode of Supply Chain Now, sponsored by Microsoft…