In this episode of Supply Chain Now, Scott and Greg welcome Tony Sciarrotta with the Reverse Logistics Association and Becca Meinz with Best Buy to the show for the next episode in the Reverse Logistics Series.
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Supply Chain Now – Episode-587
The surging growth of ecommerce has provided a clear reason to focus attention on the post-purchase consumer returns pipeline. This new source of returns has dramatically expanded the scope and the requirements facing retailers and manufacturers. They can no longer start handling returns from the time they arrive at the return center – the effort begins when the consumer decides they want to return an item.