WEBINAR: Bridging the Gap: Investigating the Disconnect Between Supply Chains and the People Who Run Them
Our profession has a tendency to disconnect discussions about how to create high performing supply chains from how to create high performing supply chain employees and teams. We see this in both business and academia. In business, HR is often seen as more administrative than strategic, and supply chain and HR metrics and strategy are often not aligned. It’s a similar situation in academia, with even the great Michael Porter viewing HR as an administrative role.
In this webinar, as part of our webinar series, “The Bridge,” we’ll explore the reasons behind the disconnect and how to bridge the gap between supply chains and the people who run them.
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Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. At the same time, equipment complexity is rising, margins are squeezed, and resources are stretched. This webinar will explore how leading companies are using AI, predictive technologies, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and orchestrate supply chain, billing, and finance processes for both traditional and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth. Webinar Key Takeaways: -The market is shifting from fixing what’s broken to proactively ensuring assets and services deliver promised value. -Predictive technologies & AI in Field Service are fundamental to improve performance, reduce the cost to serve, and respond to increasing customer demands -Eliminating data and process silos elevates performance, unlocks new business models, and enables end-to-end process orchestration across the service lifecycle with AI.
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Real stories: People first – Leadership lessons in driving digital supply chain transformation
Digital transformation is what most companies do, but only a few report that they have successfully achieved their aspiration. Why? Because digital transformation starts with people and organization, not with technology. Adapting the organization to be future-ready is the foundation of lasting competitive advantage. Drawing from her experience leading large-scale change management initiatives, special guest Eliza Simeonova, Quality Supply Chain Operations Officer with Haleon, joins Supply Chain Now hosts Scott Luton and Jake Barr, along with OMP Chief Commercial & Markets Officer, Philip Vervloesem, to discuss how smart talent, capability, and organizational choices create real value and how people strategy is adapted to match business goals. This session shares proven approaches for upskilling talent and building teams that confidently leverage AI and digital tools, turning challenging transformations into measurable business results throughout the supply chain. What You’ll Walk Away With: Inspiration to see why the supply chain of the future depends on bold, adaptive leaders—not just faster systems. A new perspective on why waiting for the “perfect” structure or rollout could be holding you back. Insight into how human-centered approaches—investing in people, planning, and end-to-end optimization—deliver the sharpest competitive edge.