“Whenever you go into a new industry – like going to a new country, – you have to learn the lay of the land and try and find a way to solve a problem with a profitable solution.”

– Kabir Shagaya Founder and CEO of Zippy Logistics

The last mile is the biggest challenge in any supply chain. For Kabir Shagaya, Founder and CEO of Zippy Logistics, it is a challenge that he has met with a number of approaches to small business supply chains and delivery services – all of them “Zippy.”

From their modern warehouse in Nigeria, Zippy Logistics works directly with different types of small retailers and e-Commerce providers to provide complete logistics and supply chain solutions and services.

In this episode, Kabir shares with Co-hosts Greg White and Scott Luton:

· Why the ‘owner’ of the last mile also owns the customer relationship – and the good or bad reputation that comes with it, deserved or not

· How he has worked with shippers to keep their costs low by helping them understand his own cost drivers and delivery schedules

· The innovations he developed to allow Zippy to grow without knowing that other companies around the world were experimenting with them at the same time