Supply Chain Now
Episode 609

Episode Summary

In this episode of TEKTOK powered by Supply Chain Now, hosts Karin Bursa and Scott Luton welcome Mallery Dosdall with Red Wing Shoe Company to talk S&OP and its impact on the supply chain.

Episode Transcript

Intro (00:01):

Welcome to TekTok digital supply chain podcast, where we will help you eliminate the noise and focus on the information and inspiration that you need to transform your business impact supply chain success and enable you to replace risky inventory with valuable insights. Join your TekTok host Karin Bursa, the 2020 supply chain pro to know of the year with more than 25 years of supply chain and technology expertise in the scars to prove it Karin has the heart of a teacher and has helped nearly 1000 customers transform their businesses and tell their success stories. Join the conversation, share your insights and learn how to harness technology innovations to drive tangible business results. Buckle up it’s time for TekTok powered by supply chain now. Hey,

Scott Luton (01:14):

Good afternoon.

Karin Bursa (01:15):

Good afternoon. Good to see a Scott. So excited today for our livestream discussion here on tech talk, which of course is hosted on the one and only supply chain now. And I get the benefit of having Scott with me today. So Scott, thanks for joining in.

Scott Luton (01:33):

Hey, I like tagging along. I’ve got my note pad ready to go to learn from you and our wonderful guest. And I think our, all of our attendees and community members are really going to enjoy the conversation we’ve got teed up today. Very timely topic and an outstanding leader. That’s going to sharing her perspective.

Karin Bursa (01:49):

Yeah, absolutely. You know, the, the folks at Redmond shoe have one of the best sales and operations planning processes I’ve seen and they’ve continued to evolve it over time. So I think that that’s a real differentiator here. And as Mallery Dosdall, who’s our guest today is going to tell us a little bit about how they’ve built their process, how they’ve refined it over time and really the instrumental role that it plays in coordinating activities across their, their company today. You know, but I think, you know, some of our guests or some of our audience may not know red wing. Maybe we should talk a little bit about who red wing shoe is

Scott Luton (02:26):

Agreed. And, and, and by the way, going back to what you shared, you you’ve seen a lot of leadership teams and how they plan, how they execute on the best laid plans. So that compliment Korean is quite a, quite a big one.

Karin Bursa (02:41):

It is, but it’s well-deserved, the team has really earned it. They’ve, um, you know, they’ve evolved from a very foundational view of sales and operations planning. They moved from a really manual process into a fairly automated and interactive process, and they put different touchpoints into place to make sure that that executive team and the brand owner teams were really bought into the process. So I’ll let mal tell us more about that today as we, as we go on, but, but just a little bit about red wing shoe. So I think I might’ve shared with you Scott, this was one of the coolest plant visits I’ve ever done, right? The smell of leather is everywhere, right? And you know, their manufacturing team are really artisans. A lot of their product is still manufactured by hand and the skill and care that’s put into it is just amazing. Most people know the red wing shoe brand right around kind of those purpose built footwear. That’s used, whether, you know, you’re in manufacturing or construction or the oil and gas industry, um, you would find their products everywhere from, from the mid East, you know, in the oil fields right down to the Midwest in the middle of the cornfield. So, so good protective footwear, but actually become family heirlooms. A lot of people have them resold over and over and over again.

Scott Luton (04:07):

Right. Well, I’ll tell you, one thing folks may connect with red wing is roller skating. I grew up in Aiken, South Carolina visited the red ring roller way. Uh, every weekend it was a huge roller skating nerd. I played Pac-Man and a few others on the side. So that seem in my brain and I I’ve done there’s any affiliation between that. And, but that semen in my brain that red wing, uh, and put them on all my radar early, early in life. So for some folks, some folks may make that connection, uh, and we’ve got a slew of folks signing in. So we’re going to say hello to a few of them here momentarily. But, um, so what, uh, so we’re, you know, a ton of feedback on an earlier episode, Corinne cause this, even though you and Mallory, I think I’ve known each other for a while. Uh, really a lot of the feedback you got on one of your last episodes is what kinda help tee up today’s conversation.

Karin Bursa (05:02):

Yeah, absolutely. So there was a prior episode on tech talk that is around sales and operations planning and inventory optimization and what that, what that executive team needs to know and understand about those topics and how they’re related together. We got so much feedback on that topic that I thought this would be a great opportunity to just dive into how one company is using the process of sales and operations planning to drive better decisions and to keep their team all on the same page, as they sense and respond changes in market conditions. And as we know, there’ve been a variety of changes in market conditions. So what we’ll hear more about that, but if our listeners want to go back and listen to a prior episode of tech talk it’s episode number four, and it talks about sales and operations planning and inventory optimization.

Scott Luton (05:54):

Wonderful. And we’ll see if we can’t drop that link in the comments, make it easy for folks own that note. Can I say hello to a few folks, Corinne, please, please outstanding. Want to say hello to Peter. [inaudible] says tech talk live, and in-person great to be here. Let the learning begin love that Peter. And by the way, we published a great episode with Peter. Peter spent twenty-five years at air Canada, and we, we could just, you know, get the top of the iceberg in an hour or so with him. But, uh, he always brings it in his live streams and it was great that it really needed to share some of his perspective earlier today. Kayvon is with us back with us. He’s always alive and well on these live streams. Great to see a Cavon Paula joining from Kansas city. And I think we’ve got a weather update from here from her momentarily.

Scott Luton (06:37):

We’d love to know what’s the weather like. And other next to the parts of the world, Susan is with us via LinkedIn. Great to have you here, Susan. I think I saw Gary Smith, uh, sneak and Paula says whether it’s very windy, 70 degrees better than the cold and snow a couple of weeks ago. I think our guests can relate to that. Perhaps Peter says it’s five degrees Celsius. You get up my protractor and work out that what that means in Fahrenheit. So clay, of course, behind the scenes, we’ve got clay and Natalie and Amanda making it happen, really engaging. And if you, if you’re big into Twitter, check out, Natalie is going to be loud, tweeting force over on the supply chain. Now handle Gary is with us from New York on what the Willard’s like up there. Davan, we’ve got a great episode. We’ll be re releasing with Dave and who, who has done a lot of work in the manufacturing sector. He’s got some neat, neat POV to share there very soon. So Kerryn, are we ready?

Karin Bursa (07:33):

I want to talk about one thing before we bring Mallery in on the topic of sales and operations planning. I just want to take a moment to recognize the passing of a true pioneer. Many of you will know the name, Tom Wallace, Tom Wallace passed away on March 4th and he spent really 35 years of his career focused on sales and operations planning and business performance improvement. And he’s literally touched the lives and careers of tens of thousands of around the world. And he was instrumental in my own career and my own understanding and foundation of sales and operations planning. He’s authored a number of books and I just wanted to take a moment and just recognize his passing and extend my condolences to Tom’s family and friends. And just let them know that, you know, his hard work, his passion made a lasting impact on me and, uh, and so many others. So I just, just wanted to, um, share that with our community before we got started.

Scott Luton (08:36):

Well, thank you for that condolences prayers, best wishes to the Wallace family. It’s really a love hearing, the huge impact. I mean, from what I’ve gathered together, he said he was legendary and he touched the lives of so many folks. And, you know, so in these tougher times, it’s really neat to see that legacy come just shining through and, and hopefully in a very uplifting manner. So all the best to the Wallace family during these, these tough times. Okay. On a much, much lighter note. I want to say hello to just a few more folks before we bring in our guests here today as is with us and talk about our breath of fresh air. Y’all y’all gotta check out her interview. We did, she was dropping, I think I had three t-shirt isms from that conversation. So y’all check that out. She’s wonderful. Uh, sushi Sumida hello. Great to have you here via LinkedIn. Thanks so much for joining us. And we got lots of weather updates. The weather is a pie. It’s a popper.

Mallery Dosdall (09:29):

Always,

Scott Luton (09:30):

Always reminds me of that, of that little scene from Andy Griffith, where Floyd, the barber and Andy Grove sitting on a bench. And one of them says the other, we always talk about the weather, but no one does anything about it. And they were trying to figure out who to attribute that quote to well, we’ll see. Well, it’s someone that I’m sure I can find it, but nevertheless, thanks so much for joining us. Let’s welcome in Korean. You do the honors please.

Karin Bursa (09:51):

Okay, please. I it’s, it’s my pleasure to have the opportunity really, to introduce our community to Mallory docile, mal has been working on sales and operations planning for more than 10 years, and she’s got tremendous manufacturing and supply chain and demand forecasting experience. And I think you grab a love hearing what they’ve done, some of the challenges and some of the success that they’ve been able to drive for for red wing shoe company. So let’s bring her in, get ready for the swoosh.

Scott Luton (10:24):

All right, Mallery, how

Mallery Dosdall (10:26):

You doing? Good. How are you guys doing this morning or afternoon? I should say absolutely so good to have you here to the thanks. Thanks so much for joining us. And uh, Hey, ma tell our audience just a little bit about who you are, where you’re located, you know, and, and what you do day in and day out. Yeah, so I’m located, um, in Redwing Minnesota. So I can empathize with our friends in Kansas city. We had a nice little day yesterday of warm weather, but cold is back today for the rest of the week. So you get those little snippets, but I’ve been with red wing shoe company for about 15 years now, started off, you know, looking at our retail analytics and then moved over into demand planning. And over the course of the last 10 years became the global manager of our demand planning team, as well as the manager of our CYA.

Mallery Dosdall (11:23):

So I know we, we talked a lot about SNOP Redwing shoe company added in the eye, uh, for inventory. Um, because we did, we found, we were talking about it all the time and it is a huge portion of business. So, um, I’ll talk a little bit about why we changed the naming, but we do call it PSI up at Redmond shoe. Yep. And that’s a great point. I’m glad you brought that up actually Mallory. So whether, whether you call it sales and operations planning, which is probably the most common term used around the world or PSYOPs. So what, what Mallory was saying is S I O P sales inventory and operations planning, or some of you may refer to it as integrated business planning, all of these touch everything from market demand, through production and sourcing right out to customer delivery and performance. So that full process, um, uh, bringing the information and all the demand signals and supply signals together.

Mallery Dosdall (12:22):

So why did you guys insert I opera or excuse me, I, inside sales and operations planning, what was the motivator there? Yeah. And so, you know, before, um, we kind of reinvented the CYA process. We did have an SNOP process. It was a meeting of about 40 to 50 people in a room talking through numbers that were six weeks old. And we were in a new fiscal month and we were just rehashing the past and no decisions were really made if you will. And at that point we decided we needed to reinvent. So one of the ways to reinvent is to take a look at what was working, what wasn’t working, and we changed the name. So it had a new context and new connotation, new expectations, new deliverables. And we called it sigh out. Also we have SOP, which is standard operating procedure. And it was confused a little bit with that too. So by adding and changing that name, the expectations, the connotation, and the acceptance came with that. Yeah, that’s a great point. I mean, branding is so, so important in making these programs successful. So I think as you know, as people look at that and look at their organization, think about what’s necessary in order to get that buy-in across your business.

Scott Luton (13:49):

Yeah. I think that’s important. I think one of the things I heard Mallory say is how, what was in place prior, no decisions were getting made, you know, and that’s a big sign of trouble, right? When folks aren’t willing to make decisions based on a number of factors, including lack of really good information. Right. And lack of good data mountain, speak to that for a second. Cause it seems like, I think operational excellence can be fueled oftentimes by operational confidence. And when you have a really strong PSYOP or IBF initiative or element to your, how you execute that really it’s gotta make you a lot more confident to make even the tougher decisions.

Mallery Dosdall (14:26):

Yeah. And it all comes down to data. As you know, a lot of us know, so about 10 years ago, we did implement a new system and we implemented Logility to help us with our forecasting, or we were doing everything in spreadsheets and I’m not even joking when I say it was 500 pages you’d print off, you’d manually go through, highlight what you want to change, give it back to someone and hope that they caught what you highlighted so they could change it in your ear, in the ERP system. Um, we knew there had to be a better way. There had to be a way to, to automate, to use, you know, algorithms and logic to help us drive our forecast going forward. So by implementing Logility and having, you know, the data real time live able to make decisions able to provide output, that was kind of the catalyst of morphing us into the CYA process. And again, by being grounded in accurate data, not just numbers with potential risks and formulas, but being grounded in the data that is correct and accurate. We were able to bring that and get the buy-in from the executive team and start that signup process.

Scott Luton (15:43):

So can I, if I can write on that last note, you ended with Mallory getting that executive buy-in, you know, [inaudible] has a great question to that thought. So making SNOP and executive meeting often, I see that that can hinder getting the right inputs from people who work day in and day out and planning. So how was your team able to get that executive buy-in?

Mallery Dosdall (16:04):

It started actually from top down, we, we had the buy-in of our CEO and president. And you know, when you have that initial buy-in, the rest kind of falls into place. We did implement something a little bit different than most companies with our sign up process. You know, the standard would be you get the consensus on the forecast. We look at your capacity constraints on what supply chain and then demand and supply come together and resolve potentially any issues. And then you have the executive review where you do make those decisions early on in the, probably the nine, 10 years ago, we would get all the way to that executive forecasts or the executive PSYOP meetings. So I have four and we would be discussing the forecast. It was either too high or it was too low. Or how do you think you’re going to get there?

Mallery Dosdall (16:56):

And many times it was not approved. So we didn’t even get to the heart of what the decisions were that we needed to make. So taking a step back and looking at what could we do as an organization to utilize everyone’s time efficiently, we implemented a little mini if you will forecast review. Um, so it’s after, you know, the brands and the presidents of the brands approve that demand signal, that forecast. We added a meeting with our president and our CFO, some additional people on the executive team. And we talked just about the forecast. We make sure that we have buy-in and approval from the key players upfront before we hand that forecast over to supply chain. So that way, when they are analyzing and they are looking at capacity or impacts that may or may not allow us to deliver on that plan, they know it’s been approved. Hmm.

Karin Bursa (17:58):

Yeah. So a couple of things in there that I think are really important. The first thing I want to point out is, so Mallory talked about calling your process, something that’s going to be meaningful to your business. So PSYOP was meaningful to their business and conveyed a change in decision-making and the format that was going to be used. But secondly is to make sure that you’re meeting the needs of the executive team. So I really praise the team at Redwing for inserting this validation of market demand. Now, now Mallory for your businesses is really, really important because you’re so tightly vertically integrated. Tell us a little bit about that. Some of our audience may not appreciate the additional pressure and visibility that that offers.

Mallery Dosdall (18:44):

Yeah. So Redwing shoe company, you know, as Scott mentioned, we’re known for our shoes or boots, but we also tan our own leather. So we have a tannery that’s located about a mile from our Redwing Minnesota manufacturing facility. So we tan that leather. It goes to our manufacturing facility where we manufacture product. And then we also have about 160 company owned. So we own Redway shoe stores. So when you look at, from start to finish, it’s all the way from tanning leather to selling from brick and mortar, as well as e-commerce, you know, to our consumers. So the fact that we have a PSYOP process that incorporates our leather forecasting and incorporates the footwear, we have, uh, a plethora of accessories that help support, you know, those shoes creams, the insoles laces. And then as Karen mentioned, we are heavily in the oil and gas industry. So we have a personal protective line of work where that we also forecast and sell more specifically into the oil and gas.

Karin Bursa (19:59):

Just so as people think about sales and operations planning in general, they usually are thinking about inside their four walls and they may be key raw material or key channel predictions, but Marie and her team are really looking at the full process, the full for some, which would be a multi enterprise, um, CYA process. They’re able to bring that visibility together and really synchronize the activities so that they can serve customers well, right. A high service rate, but also do it with efficiency and cost effective practices in place, all along the supply chain.

Scott Luton (20:39):

If I can, can I share a few comments from our community here? We’ve got a couple of questions, but I’m sure some comments first, still lots about the weather. I love that weather and Gary is going bicycling. I know he’s a big bicyclist. Love that. So let’s start with a question here. You alluded to this, but just to clarify, it sounds like you, Simon asked, did you implement the new solution internally or use integrators? You clearly, you mentioned Logility any other resources you used externally that helped make this happen?

Mallery Dosdall (21:06):

No, it was pretty much all internal. The system and brain Logility into the company, uh, was kind of that tipping point. We needed something that would give us real live data. So we took an SNOP process that took about six weeks. So again, if you think about six weeks to run all the analysis, you’re in the next calendar month, by the time you’re talking about the previous. Um, so we were able to with a system take what took six weeks down to about two weeks and two days. So now you’re able to look at the data and make those decisions while it’s still matters. You still can impact it. Um, you can be tactical as well as strategic love that. Yeah. Hey Scott, I would add that the red wing shoe team also did a lot about process education. So many of them went through apex training and certification. They went through some sales and operations planning process, kind of foundational training as well, and then evolved that as their actual signup process evolved over time. So I really love that they took a comprehensive view of people, process technology data, as they started to tackle this, you know, this opportunity for the business.

Scott Luton (22:29):

Wonderful. It sounds very holistic and seems like they really, from the outset wanted to make sure it was sustainable based on what you just shared there, which is really important. Paula says accurate data includes consistent data, great point systems need to have fields with required entries. So the responses are consistent and then measurable great stuff there. Paula, let’s see here, Rhonda. So you mentioned Excel. She says, Oh my gosh. I remember creating my first Excel spreadsheet without any assistance learning how to do formulas for start-up operations at a student recreation center took three days and several amends over the years now with technology automation, it’s made operations so much more efficient and timely, great point there. Rhonda Dr. Ben Pinza Zimmerman. Nick is where this today. Great to have you here. Nick rumor Kayvon drops a bunch of hashtags data expert model of decision implement, evaluate and revise.

Scott Luton (23:26):

Revise is a crucial one, right? Once it’s not set it and forget it is set it and constantly make sure it it’s improving as a business continues to evolve. And then one more comment, see if I can track it down. I, it, you know, something hits and he try not to forget it. And, and, uh, unfortunately I think, well, I’m sure this from Nick, he needs to get better at it, invest in the right digitalization. And that’s a critical that, that, that prefacing word, the right, right. Not just picking the shiny object or, you know, it’s gotta be, uh, the, the, the right fit for the businesses. Is that right? Mallory?

Mallery Dosdall (24:02):

Yeah, completely. And if you, you take a look at, you know, that vertical integration that we talked about earlier, um, how we, we use Logility and how you create, um, that forecast is going to be very different. So if you think about a shoe, you have a size, a width and a style. You know, you look at leather, you don’t have any of that. It’s just a different part number. So how you forecast and how you, you execute the system has to be able to support all aspects of your business. So you don’t have to have specific technology for specific areas. So we were very fortunate, um, when partnering with Logility that we were able to look at those different pieces of our organization and create a solution for each within one platform.

Karin Bursa (24:54):

Yeah. And on that note, so some Mallory tell us a little bit about the sales and operations planning process who actually participates in it, who are the decision makers throughout that monthly

Mallery Dosdall (25:07):

Cycle? Yeah. So first I would start by saying each year we review who’s in each meeting because certainly we probably all have the sign. You know, I attended, uh, a meeting that could have been an email we’ll want that, you know, that’s not the goal, the goal isn’t just to sit there and report out information it’s to make decisions it’s to have the conversations it’s to have, you know, action items or takeaways as well as accountability for followups. So within that first PSYOP meeting, the consensus of the forecast and approval, uh, we have multiple different signup ones. So each brand, you know, we talked about red wing, but we also manufacture Irish setter. Uh, we manufacture the Vasco brand and then we have a heritage line. So we have presidents for each of those different areas. So they ultimately have to sign off, they have to approve the forecast and the plan that we’re putting together as demand planners.

Mallery Dosdall (26:08):

It’s our job to tell that story, you know, I like to say we’re very numbers driven data-driven, but we also have to be really good. Storytellers is you have to get the buy-in and be able to explain at multiple levels of the organization what’s happening. Why are we presenting the number we’re presenting? So in that meeting, you’re going to have your finance business partner, uh, your demand planner, uh, the president or sales, some sort, and then Redwing is unique. But I think many companies are kind of going this way. We’re demand planning, and SNOP up is not in supply chain and it’s not in sales. We’re in what I like to call an unbiased business services, departments of Redmond shoe company. So that department is really, you know, the department that, that isn’t selling and they’re not. So we’re unique in that way that we come at it from a what’s best for the consumer, what’s best for our customer without any preconceived notions. So within that sign up one meeting, if you get, which we typically do a consensus of that forecast, we then go to that intermediate CYA. I call it one a where we get the president and the CFO, you know, their approval of the forecast as well, and our VP of business services. And, um, our product creation team is involved in that. As there again, unbiased viewpoint is needed and required.

Karin Bursa (27:43):

I interrupt you right there. So that for our listeners, that is a unique step in the Redwing process, but a very important step because that’s getting the buy-in from that executive team early, what the future view of market opportunity looks like. And then what we’re doing from there on is starting to actually constrain that plan based about around what can be produced or sourced or moved to market. So tell us about that now.

Mallery Dosdall (28:09):

Yeah. So once we get the approval supply chain is going to go through a laundry list of things again, because we’re so vertically integrated, we’re going to look at what is our ability to tan leather? Do we have enough hides or sides coming in to support the demand plan constraints on logistics? I think we all can empathize with each other right now, uh, any being anything in to a port and the complexities and the challenges with rail containers, getting space on a vessel, you know, we’re looking at those constraints and the lead time impacts of that, you know, to manufacturing, as Curran said, do we have enough people? Do we have enough raw material? Do we have too much? So really looking at all of those different pieces and putting together a comprehensive up to deck, if you will, um, which includes KPIs as well as those conversations of where we do have risk to deliver the plan. And it’s not just talking about, you know, here’s the risk it’s coming up with recommendations and solutions. So you can have a risk, for example, using the ports right now where we know what’s taking longer. We know there are slowdowns, especially the West coast now starting to impact the East coast. So what are our options? Do you bring it in by air? Do you pay spot rates, you know, and listing those out. So that way, when we do have those conversations at the executive, we have recommendations.

Karin Bursa (29:42):

We have a recommendation from our logistics team as to here’s what we would recommend. And here’s why, and sometimes it might be, we’re just going to keep doing what we’re doing because there isn’t a better solution.

Scott Luton (29:57):

Uh, and there’s not a business case for that change. There’s not, you know, you’re still maybe looking for the right signal, the right elements to come into play, to make a different decision or chart a different path. I mean, that’s really important too. I think, uh, Corrine, you know, w when what’s, when it’s working, I can think of some examples where folks may over over pull levers and over not tinker with things. Have you seen that before Chris?

Karin Bursa (30:19):

Oh, absolutely. I mean, in supply chain, it’s just as bad to have, you know, too much as it is to have too little in most situations. So it is important, um, to, to try to remove that bias, which is one of the things I like about, um, Mallory’s team being in this business services group. They, they are viewed as kind of an unbiased resource to the organization as a whole across brands. And now you mentioned a couple of the other brands, right? So those brands have different demands, signals and different fashion quotient, if you will, to their portfolios as well. So it’s not, they’re not applying the same business rules across the whole portfolio of product that’s offered.

Scott Luton (31:07):

So Corrine w we had the best laid out plan to navigate all this great conversation and these experiences and insights from, from Mallory. I apologize. I might be bouncing around just a little bit, but if I can, and we can always go back, we can do whatever we want to do here, Korean and Mallory, and to our community members. She mentioned the port there’s, as we all know, right there, there’s a, there’s a ton of challenges on the West coast in particular, but as Mallory mentioned is catching up on East coast, I think. Uh, so I want to point to this great article. I think it was published yesterday, Dan Ronan with transport topics and a lot of stuff in here, but, but picking out a couple of things. So he was of course, talking about port congestion and Peloton Peloton is going to be a supply chain case study for years to come.

Scott Luton (31:53):

So of course it’s exploded. He mentioned that Peloton more than doubled its subscriptions from 2019 to 2020, right? So ton of demand, Hey, let’s get those bikes cranked out and you name it, meet that demand. However, most of the Peloton equipment is made in Taiwan right up until here very recently. In fact, then of course, you, you bring stuff in from Taiwan. It’s gonna be directly impacted with what’s going on in West coast so much. So that, that was a big factor in Peloton decision to purchase a gym equipment manufacturer in North Carolina pre-core, uh, which I think they announced a month or two months ago, port of LA executive director, Jean Sirocco was quoting this article saying that if they stop today, accepting ships, something is 46 ships waiting just to enter. I can’t remember geographic name for it, but ton of, of waiting, if they stopped bringing in cargo today, they still have a month of work ahead of them to clear what’s already at the port, their import. And unfortunately many analysts Corrine clearly don’t see a breakthrough anytime soon.

Karin Bursa (32:55):

Yeah, absolutely. Mal we were talking about this just the other day. Again, give us your perspective on some of the constraints and challenges, the container availability and how you’re serving customers. How has your, how has your PSYOP process helped you with yet another market challenge of something that’s out of your control?

Mallery Dosdall (33:15):

Yeah, so I think the big thing is communication and transparency. You know, we were all facing the same challenges, the same complexities, and making sure that everyone is aware of what’s happening and the impact to that is key. And that’s from the executive team down to customer experience. Who’s taking those phone calls from customers, wondering where’s my boot, where’s, you know, my product. I ordered it, you know, two weeks ago and it still isn’t here and helping and having the tools in place. So that way they can see anticipated arrival and communicating. Once we do know where container, you know, X, Y, Z is within that process. So that way we can not only let our customer know, but prioritize when they’re coming in to our distribution centers, what has the highest level of need for customers today? So it’s not first in necessarily first out it’s, you’re getting a bunch of stuff in, but let’s prioritize how we unload those to make the best return for our consumers or the biggest impact. But again, the transparency piece is key. So everyone is hearing the same thing, reading the same thing. And we’re all I don’t want to say on the same ship together, no pun intended, but we are, we’re all on that same shift, same direction.

Karin Bursa (34:45):

I get it, I get it. So I think, you know, that proactive nature and that proactive communication also with the customers it’s really big. Um, but also keeping your team, the executive team there, um, across the brands all on the same page as well. And to the point that you made very early in our discussion today, focused on making decisions by not just being a recipient of reported information, but, um, your ability to provide options and then implement the decisions that get made.

Scott Luton (35:16):

So let’s want, I’ll share a couple of, we’ve got some great comments here from our community members. Rhonda, you made a point earlier supporting the data with actionable understands analysis is super important, great perspective. There from Rhonda, as Aaliyah says, communication models will have to become more like channels, not stairways. As she says, as a of data grows to one individual it’s valueless, but a team can make it valuable to an entire organization. Excellent. Simon’s got a future. I’m oppose Simon’s future looking question to you maybe at, towards the end, let’s see here about the ports. David says congestion is only going to get worse, not better. And especially with so many companies extending the inventory stocks, they they’re keeping on hand as a result of this, most places are looking to start being less lean in favor of having material. Good point, uh, automotive companies are, are notoriously considering that, right this very hour. All right. So Kerryn, where are we going to go next with our guests Mallory Dostel with red wing shoe company?

Karin Bursa (36:18):

Well, I had to pick up on something, as Leah said, let’s, let’s talk about measuring value. So, so Mallory is you look at the process that, um, is used across Redwing shoe. When you look at the investment and time and personnel around PSYOP, give us some examples of the value, why this has got great legs under it, why it’s continued to evolve over time.

Mallery Dosdall (36:42):

Yeah. So, you know, as I mentioned earlier on, we took a six week process, brought it down to two, so we’re able to be actionable now, um, versus rear view mirror, implementing a system versus spreadsheets allows us to have measurable KPIs, you know, before, uh, I’ll never forget our VP of supply chain printed out all 500 pages and on a plane ride over seas, he highlighted red, yellow, green from a forecast error, and then counted up how many greens, yellows and reds there were. Now. I love, love him dearly. I did have to tell him there’s a conditional format that would have done that for him the same on time, but that just goes to show you how manual everything was. So we were able to, again, with implementation of a software, create KPIs. So we’re measuring our way to make, and we were able to improve that by about 40%.

Mallery Dosdall (37:42):

We’re now looking at our safety stock, not just as X amount of days of forecast, but it’s based on service level, not everything is equal. You know, we want to make sure we have the right product for the consumer at the right time in the right location. So really looking at what is our core product and having that on hand versus those, you know, the 80 20 that 20% that you maybe don’t need safety stock on, you know, a consumer is going to be okay, waiting a week or two weeks for that. So re-evaluating our safety stock position also allowed us to decrease our inventory, increase our turns while maintaining our service to our customer, which is key. You have to make sure that when you’re creating those KPIs and you’re, you’re looking at the performance of the company, it just be one or the other, they all have in combination. Otherwise you could end up impacting either your inventory position or your service to your customers, um, as you know, the extreme.

Karin Bursa (38:49):

Yeah, those are great examples. So I mean, you deal with the business, right? You’ve reduced the risk. And some of that risk is, you know, is introduced in, in managing the business on spreadsheets. So I think we have to, you know, do a shout out for that as well, but also understanding these trade-offs between the forecast accuracy, the inventory policies and the supply priority, um, around that is really important in the mix as well. And having prioritization on supply and where that’s going to get deployed as a part of the mix. But now when you’re doing this, when you’re having these conversations, how do you make sure that the general manager of a brand is getting the information they need? How does, how do you make them feel like this is worth the time and effort to contribute to that sign out process? What, what are the takeaways?

Mallery Dosdall (39:46):

Yeah, so I think a big piece, again goes back to executive level engagement. So it’s not a question of if you attend the meeting, it’s, you will attend the meeting or you’ll send someone as a representative in your place. There are times that, you know, if people are traveling, we’ll reschedule, you know, a meeting if need be, if there’s enough advanced notice, but you have to attend, it is your responsibility part of your job, no different than the demand planner needs to present the information and be ready to understand and tell that story. The president of the brand needs to be there to listen and bring insights. So what’s going on with the sales organization? Um, are we making sure we’re incorporating the marketing initiatives that are happening? Is there something, you know, some promotion or sale that we’re going to be offering? Did we land a new customer? All of those pieces, we make sure that we have alignment on some of the ambulance coming out or around the inventory piece. So if you think about the president, I can’t sell inventory demand planning can supply chain cans, sales can. So we do talk about what’s discontinued, what do we have excess of? How are we going to move through that? Um, and what different distribution channels do we have as an option?

Scott Luton (41:07):

Hmm. You mentioned a variety of factors that could impact demand there. John D riser is who submitted this question? Do you expect a boost? I think it’s a neat question with the calming $1,400 stimulus. Do you see any boosts there you think for sure.

Mallery Dosdall (41:21):

Yeah. So are a great example of this is with our Irish setter brand. So if you think about the outdoor industry right now, we’re all, well, I’ll speak myself. We’re, we’re still kind of quarantined. And a lot of people are getting outside and enjoying, you know, what mother nature has to go. So hiking and I know someone was going to go biking this afternoon. I’m a little jealous, it’s raining. But if you look at that and you look at, you know, the boating industry, you can’t get a boat right now. So those hiking boots and those outdoor hunting boots, um, or trail boots, those we see, you know, and potential increase in that. And as construction starts coming back, and some of those, you know, stay at home orders are lifted. We do expect to see an increase with consumption or demand. Is it a direct correlation to that $1,400? Probably some with the hunting and the outdoor, but then again, that stay at home is going to be an additional piece that we’ll see an increase on.

Scott Luton (42:28):

Um, can I ask one more question, Corona, we’re kind of approaching our time. Uh, Simon asks a great question as we are approaching, um, kind of some of the final things that Mallory would share with our audience, but I find this question from Simon, so I get it right. So he says, that sounds like a very mature model you’ve got working at Redwing. I agree. I, and Kerryn, thanks so much for bringing one of the shining examples of how you do it right. Across industry, because there’s plenty of other examples, but as Simon asked, what’s the next refinement. So what, what is next a Mallory?

Mallery Dosdall (43:00):

Yeah. So we’ve, I’m going to say, you know, we’ve successfully done footwear. We have a very robust process for our footwear. It is the biggest portion of our business. Last year we implemented, I called them mini PSYOPs with our SB foot leather manufacturing facility and our accessories. So the goal and the next steps are to incorporate all of that. So we have one holistic look of our total company incorporating potentially retail in the future as well. So what are the opportunities to look at forecasting front door, um, forecasting at a better level, that e-commerce piece. So that would be the next steps. So that way we have one deck that independent of who you are in the organization, you’ll be able to read it and it’s either going to be for work wear or accessories, leather footwear. And that would be the next steps. Yeah.

Mallery Dosdall (44:01):

So, so Marla, you guys have been at this now for a good 10 years. So what do you wish you would’ve known 10 years ago that, you know, now, like what if you could, if you could tell yourself 10 years ago, do this instead, or, or be sure to spend more time here, what would it be? Wow, that’s a great question. I think, you know, hindsight always being 2020, I would have, we would have incorporated those other aspects of our business earlier on, you know, when you come up with a good process and then you try to add something, um, after the fact it becomes it’s a little bit more difficult, so that would be one piece. And then I think the other is just making sure with turnover, um, as we all experience that we have the communication with the new people coming in, Slane, here’s our process and learn from them. They could be brand some great ideas that worked at their previous place of employment and always constantly trying to evolve. You know, we sometimes get stuck in the day-to-day the monotony of month over month, over month. Um, but always be looking for ways to improve attending different conferences and maybe participating more in these types of conversations would be something I would’ve told myself 10 years ago. Great. That’s a great recommendation.

Scott Luton (45:27):

And I, and I, and ton of great questions. I know, I wish we could get to all of them. So Neyha asked this one quick question. Have you seen shared metrics across teams help with

Mallery Dosdall (45:38):

Yeah, so our KPI’s low all the way through each of our PSYOP meetings. So the KPIs we have at demand consensus, I think excess inventory discontinued inventory. We’re talking about that at our sci-op to meeting with supply chain because discontinued inventory, excess cemetery, it takes up space and aware of, and it doesn’t get better with age. It’s not like fine wine. So we want to talk through that all the way to our executive meeting, because we do have KPIs tied to our inventory cash flow, excess discontinued as is a huge piece of that. So the shared KPIs and the transparency between business areas is key. And the more you talk about it, the more likely you are to get action.

Scott Luton (46:32):

Well said, you know, Corrine, we jumped right into this conversation and we didn’t even get to know Matt. You have to go back a ways, but we didn’t, we haven’t referenced Emma or Riley or what Mary does when she’s not leading supply chains and planning everything else. So Mallory, if you don’t mind, before we let you go, can we, can we, uh, can we check in on a human level with you? What, what, when you’re not doing all of this, uh, these incredible things, where do you spend your downtime?

Mallery Dosdall (47:01):

So Kerryn knows this. Um, I love working out, uh, that would be my number one thing. I, you know, love to run. I love to bike. It’s been a little bit more difficult now with being quarantined, if you will stay at home and working from home remotely. So I’ve been taking up gardening three months of the year up in the North, but we had a great successful vegetable garden this past summer. And I learned how to can, so eating lots of spaghetti and pizza sauce, and then just spending time with my dogs. I am on Riley and my husband, who is a huge fishermen. So getting out on the river with him, his first husband

Scott Luton (47:52):

And big happy birthday to Riley, who I think is just celebrated her ninth birthday. Is that right?

Mallery Dosdall (47:58):

She did yesterday. She, the white lab or the Brown lab. She’s my black lab. Black lab. Sorry. Yup.

Scott Luton (48:05):

Okay. Love that Kerryn. We’ve got a few extra minutes, but I, you know, I’ll defer to our super bowl, winning quarterback here, Korean. What, what do we want to wrap with Mallory hall?

Mallery Dosdall (48:16):

Yeah. Molly, first of all, thanks so much for kind of sharing your hard earned experience with us today. I’m sure you’ve inspired. A number of folks are ready. If you could leave our community with one recommendation, one recommendation around sales and operations planning or PSYOP or integrated business planning, what would that one recommendation be? Yeah, it’s kind of, two-fold. One is if it’s not working today, um, you know, reinvent it. And sometimes all it takes is just changing. The name is what we found, worked for us, but then that senior level engagement, you have to have that to be successful, get with your executive team, get one person on that executive team to buy in and help sell the story. Bring people along with the process. Everyone will participate more if they feel like they’re part of a team versus being told that they have to do something so engagement, um, communication and executive level, um, oversight is, is key.

Scott Luton (49:22):

Love that, do it with the team. Don’t do it to the team. Do it make the team? I love that.

Mallery Dosdall (49:27):

Yeah, that’s great. That, that, I think that’s very valuable. I think the one thing that Mallory mentioned here about executive level commitment and engagement, that’s critical. It’s very, very difficult to drive a long standing resilient S no P process from the bottom up. You’ve got to have that executive engagement and make sure that the numbers and the analysis that’s presented is in a format that’s meaningful to them. So get them involved in that process early and keep them involved throughout. Don’t let them delegate that responsibility to others in the organization.

Scott Luton (50:05):

You said both Korean there and that recap and Mallory and what you initially shared, you know, you mentioned storytelling and the power of storytelling shark. It says it all starts with a story, a hundred percent. I agree. And, you know, storytelling has become, it’s like it’s made a resurgence. It’s always been important. I’m not sure who we were talking to, but you know, the Vikings and the saga and how they pass down traditions and history to right now. Right. And how brands are trying to tell a story. You’re laughing crib at eight. If I can look and tell a good story, but it’s so important that regardless, you know, you don’t have to be in sales for storytelling to be important. Operationally. It’s really important as you are sharing. Um, as Leah says, we need to have some shirts while he’s great quotes. I agree with you as a leader and going back to what, where to go, what Peter called out, heard it here. Aging inventory does not get better with time. It’s not wine. As Mallory said, I love that. I love that. It’s not nearly as delicious as good wine, Valerie, such a pleasure. We’re getting a lot of comments here that folks have enjoyed your perspective and expertise and, and your experiences career. We’re going to have to have Mallory tobacco, which I think we’re starting. I think I saw one comment about starting a Mallory Dostal fan club. Right?

Karin Bursa (51:12):

I remember that. Yeah. I’m I’m ready. I’m ready for that one. I’m a fan already. So could talk a club to go with

Scott Luton (51:20):

Converted. I’m converted, but Kerryn. Great. Thanks so much for teeing this up for me.

Karin Bursa (51:24):

Yeah, absolutely. Now thanks so much for being with us today. Wish you some sunshine and outdoor weather and, uh, and the gardening is new. So I’ll have to hear more about that. It was been a pleasure. Thank you so much for having me. Absolutely have a great day. All right. So tell me, Scott, what’s your takeaway from today’s conversation?

Scott Luton (51:47):

Oh, well, there’s so many, I mean, there are so many and, and folks did a great job capturing and you did. I love how you, you and Greg, both, you hear it, you put it in, in ways that it really sticks with people in case you happen to miss it the first time. But I think storytelling is really important. Um, that’s so important. It’s one of my favorite things to talk about for sure. Leadership, of course, it just exudes from someone like Mallory, um, making decisions. It does. I mean, Kareena can mirror it way back when, in one of those dinner meetings that you and I have both been in rubber chicken and 127 slides back when big data was just becoming a big deal. You remember that back in the call, it was call it 15 years ago. We’ll call it maybe. And I remember someone saying, just because, you know, some companies are spending so much money on accumulating all this data, but they’re not making any decisions with it.

Scott Luton (52:38):

So it’s a lost investment on that. Again, that’s an observation dating quite some time ago, but I love how Mallory really pointed that to that, uh, part of our journey. Whereas as, as no one was making decisions and it’s almost like a re it can be in a situation. It’s not saying it was for her, but it can be a rudderless ship. You’re right. And, and, and, and it could be even further challenged by times, like we’re seeing right this minute. So this is where effective and successful and data-driven decision-making and timely decision-making is just so critical.

Karin Bursa (53:10):

Yeah. Totally agree with you. And, and I love how Mallory said, you need to tell a story. You need to look at the numbers, understand the scenarios, and be able to communicate that effectively. And I think that that’s really on us as supply chain professionals, to be able to understand, um, what the market is telling us and what our company is capable of doing and help with those priorities. And tell that story and look at continuous improvement. So there are lots of great learnings, I think, from what Redwing has done, they adopted a process. You know, they started with a five step five step SNOP process, which is a classic process, but they evolve that over time to engage their executive team, very important, get their buy-in early and then get their buy-in as the plan comes together across the organization. And I think that’s a best practice that maybe some other companies might, might think about to get more traction

Scott Luton (54:09):

On that note right there. I bet I bet Mallory and the team gets a ton of inquiries to share their experiences with folks that, you know, either they’ve have arrived at a good planning plateau, we’ll call it and they want to kind of take it to the next step or folks still struggling to get that element of their operations under control and in under effective control. So Mallory is going to, she might have to hire an agent at this point, but let me, let me share a couple of comments as we wrap, uh, I like this from Simon. I used to work at a wine company, the aged inventory wasn’t sold to staff at one pound per box. Nice. And he says, yup. Ripped label, damaged court into Ben, all high quality and sold all was great. And we had so much fun giving it, uh, given away. Uh, Peter says it’s about getting past paralysis, right?

Karin Bursa (54:55):

You got it. Theater. Yep.

Scott Luton (54:57):

Come on. Data, agreed, data driven decision making, also a growing field of research. And he would know he’s working on his PhD.

Karin Bursa (55:04):

He is, Hey, Hey, Scott, that reminds me, we’ve got a upcoming event also right around industry four dot. Oh, it might be a good time just to remind everybody of that.

Scott Luton (55:14):

Thank you. Excellent. Excellent segue. So yeah, we invite you all to join us for this industry. 4.0 focused webinar, right. It’s been around for 4.0 is not around the corner. It’s been in play for quite some time. We’re going to have Mike with SAP and Tobias with MHP Americas, Inc. Talk about some really powerful and creative applications that they’ve seen, especially in manufacturing. Do you want us own March 23rd? I think we’re ready to tee teed up for an 11:00 AM. Eastern Tom kickoff. And we’d love to have you join us. Thanks for that reminder. Kareena. Completely forgot. We’ve got the link by the way. We’ve got link to join one-click in the show notes. So we’d love to have you all join us. All right. Grin what? We covered everything from dogs, Emma and Riley, and Riley’s birthday to incredible planning will world-class. I mean, really world-class planning one. You name it. We covered the game.

Karin Bursa (56:05):

Leather, poor closures. All of the above. So all things supply chain right here on supply chain now in tech talk.

Scott Luton (56:12):

Right. So a pleasure to do it. I’m gonna let you sign us off though.

Karin Bursa (56:16):

Okay. Hey, thank you. I know that’s probably hard for you to do. It’s like giving me the steering wheel for just a minute. So thanks so much. I hope these insights today and help to raise your IQ, your supply chain IQ, and maybe give me a couple of things to think about and consider in bringing more value to your company. If you want to look for some other valuable assets, I’m going to encourage you to go and look@supplychainnow.com tons and tons of great information there, and other programs that are available to you. And while you’re there, if you’ll do me a favor, find tech talk that’s T E K T. Okay. And subscribe. I don’t want you to miss an episode. I want you to be with us on each and everyone. So Scott, thanks for the opportunity. Thanks for hosting Mallory docile with Redwing shoe today. And I remember one of my favorite topics, which is sales and operations planning, great opportunity to make a big impact on your business, whether it’s top line growth or bottom line profitability. So thanks so much. Thanks everybody. Have a great day.

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Making an Impact with S&OP at Red Wing Show Company with Mallery Dosdall

Featured Guests

Mallery Dosdall began her career at the Red Wing Shoe Company in 2005 as a business performance analyst from which she was quickly promoted to Demand Planner and then Global Manager Demand Planning and S&OP. She is responsible for forecasting demand, inventory levels/needs and helps set the strategic plans around supply and demand. She is a company-wide driver for process improvements and efficiencies with her eye locked on the overall demand for products and services. Connect with Mallery on LinkedIn.

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Karin Bursa

Host, TEKTOK

Scott W. Luton

Founder, CEO, & Host

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Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Patch Reilly

Data Analytics and Metrics Intern

Patch is a fourth-year Management Information Systems and Marketing major at the University of Georgia. He is working with Supply Chain Now in data analysis, finding insights and best practices to increase company efficiency. Patch previously worked as an intern at AnswerRocket, a data analytics company where he gained invaluable knowledge about analytics, webpage SEO and B2B marketing best practices. In his free time, he enjoys playing tennis, going to concerts, and watching movies.

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Vicki White

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Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Karin Bursa

Host of TEKTOK

If there’s one Supply Chain ‘Pro to Know,’ it’s Karin. She’s earned the title for three years and counting – culminating in her designation as the “2020 Supply Chain Pro to Know of the Year.” Karin is also an award-winning digital supply chain, business strategy and technology marketing executive. A sought-after speaker at industry conferences, you will find her quoted in a variety of supply chain publications – and active in forums like ASCM/APICS and CSCMP.

With more than 25 years of supply chain experience, Karin spearheaded strategy and marketing for Gartner Magic Quadrant Leader and IDC MarketScape Leader, Logility. Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Today, she is a sought-after advisor helping high-growth B2B technology companies with everything from defining their unique value propositions to introducing new products and capturing customer success. No matter their goals, she makes sure her clients have actionable marketing strategies that help grow global revenue, market share and profitability.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Jamin Alvidrez

Founder & CEO, Supply Chain Now
Host of Supply Chain Now, Veteran Voices, This Week in Business History

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Jeff Miller

Host

Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business.  Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.

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Amanda Luton

Chief Marketing Officer

Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM.  When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or singing second soprano in the Grayson United Methodist Church choir.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Allie Krasinski

Marketing Coordinator

Allie is currently completing a degree in marketing with a certificate in entrepreneurship at the University of Georgia. She got her social media start through an internship with Shred, a personal training app, and she’s been hooked ever since. She works to optimize our following base while assisting the team with content creation, influencer outreach and other marketing endeavors. Allie can’t wait to keep growing alongside Supply Chain Now.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Natalie Dutton

Marketing Coordinator

Natalie is currently pursuing a degree in marketing with an emphasis in digital marketing and a certificate in new media at the University of Georgia. If there’s one thing she’s learned at the Terry College of Business, it’s that the supply chain is a dynamic, unifying force that’s essential to any business. Natalie helps to amplify the voices of the supply chain here at Supply Chain Now by assisting with media management, content creation and communications.

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Ben Harris

Host

Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.

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Page Siplon

Host, The Freight Insider

Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).

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Page Siplon

Host, Logistics with Purpose

Kristi Porteris VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Scott W. Luton

Founder & CEO, Supply Chain Now
Host of Supply Chain Now, Veteran Voices, This Week in Business History

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Alex Bramley

Sales Support Intern

Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.

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