Supply Chain Now
Episode 320

Episode Summary

“What we’re doing right now would not be possible without the types of machine learning that we’re employing to pull all of those data points together to create sense of supply chain networks and everything that is happening in the world. But there’s always that human layer on top of it to make sure that we’re getting the right business context out of that data.”

– David Shillingford, Chairman of Resilience360

 

Companies and their executive teams have a complicated relationship with risk. Take on too much risk, and everything you’ve built could be lost in an instant. Don’t take enough risk and you won’t be positioned to differentiate your business or seize unexpected opportunities.

As David Shillingford points out, risk management is not the same as risk elimination. Instead, supply chain managers have to achieve a delicate and careful balance, one that reflects as many structured and unstructured data inputs as possible.

In this interview, recorded live at MODEX 2020, David Shillingford tells Supply Chain Now Co-hosts Greg White and Scott Luton about:

  • Why taking risks with the company’s least valuable or least impactful assets can contain the damage to the operation if something goes wrong.
  • The importance of having business continuity plans while also being willing to abandon or alter those plans as circumstances change.
  • The need for ‘ground truth’ data from sensors and equipment, especially when human decision makers are at risk of being overly influenced by emotion and fear.
  • Macro trends that involve and combine omni channel e-commerce, automation, and analytics

Episode Transcript

[00:00:05] It’s time for Supply Chain Now Radio Broadcasting live Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology, the best practices and the critical issues of the day. And now here are your hosts.

 

[00:00:29] A good EFT new Scott Luton. Back with your lob on Supply chain. Now, welcome back to the show. We’re broadcasting live today. Once again, promote X, the largest supply chain trade show in the Western Hemisphere, being held right here in Supply chain City, Atlanta G-A. On this episode, we’re speaking with a Supply chain technology leader who’s helping businesses and he and his firm make better decisions rapidly while mitigating risk and navigating through the ever evolving global business environment. Stay tuned as we look to increase your Supply chain IQ. Quick programing note like all of our series here supply chain. Now you can find our podcasts wherever you get your podcast from. So find us and subscribe so you don’t miss a thing. Thank you, Clay. Let’s welcome in my fearless, esteemed co-host here on today’s show. Greg White serial supply chain tech entreprenuer.

 

[00:01:20] Supply chain adj. trusted advisor and Atlanta City Champion tennis champion. Hey dude. That’s the champion, I said. Yeah, that’s good. I’m doing all right. Team Championship. I want to be clear on that. It was a team championship. Always is. Or I’m busy, miss. As I share with you 13 episodes to go, I’m disappointed we have not seen that golden plate yet. Yeah. I’m gonna bring you studio. I need to bring it. I’ll bring it. Maybe I’ll bring it tomorrow. We can set it up here for some of the some of that as well. As much as I want to dove into Greg White tennis history, we do not know. David does. He doesn’t have anything to do. We have an outstanding guest here today. A timely guest. David Shillingford, chairman, Resilience 360. David, how you doing? Very good. Good to be here, Scott. Great to have you here.

 

[00:02:04] Very timely to have you here. It really is. And we’ll we’ll touch on more about what David’s here. I’m here at mutex, you know. They brought him in. There’s so much demand and interest in, of course, coronavirus virus. But all the associated risks that’s related to that. You know, it doesn’t start and stop with that. What a spillover effect. And you know, on the short list of folks, a short subject matter experts. David’s name was near the top, flew him in.

 

[00:02:29] And I hear you had a very interactive session here at mutex this morning. We did. Yep. Great attendance. A lot of good questions. Good information sharing on the topic. Yeah.

 

[00:02:38] All right. Well, we’re going to have the chance, are our viewers, to hear more from David and his expertise here momentarily. But before we get there, David, let’s let’s give our our listeners a chance to get to know you just a little bit better. So where are you from? And give us a story or two about your upbringing.

 

[00:02:55] So up. Short version, yes.

 

[00:02:59] Reader’s Digest. Right.

 

[00:03:02] Well, my father was in the British Navy, so I was born in Malta, little island in the Mediterranean. Should any listeners don’t know traveled the world with my family as I grew up. I studied chemistry at university. That was paid, at least in part by the British army where I learned for eight is jumping out of perfectly serviceable airplanes.

 

[00:03:26] So you establish yourself as a madman at an early age? Yeah, that’s, uh. I got paid for it. Yeah. Does that help? No. Yeah. Yeah. Actually that makes it perfectly sane. Yeah. So. Left. Left.

 

[00:03:37] That’s as I said after it is ended up by chance in New York City helping to recover stolen art. And that, Paul, into a series of start up ventures around data and analytics and risk ultimately landing in the supply chain space. Wow.

 

[00:03:57] So from entrapment. Yeah, I like that. Probably not that I’m aware of it.

 

[00:04:05] Well, Greg, just do that with some R, R or younger listeners that do not know what entrapment is.

 

[00:04:10] It as a movie bhabhi about art theft. Yeah. Back in the 90s with Catherine Zeta Jones and Sean Connery. Right. Yeah. One only got no bad film with Sean Connery. Yeah. And Catherine Zeta Jones. Right. Right. Right. Not in that order. That’s right.

 

[00:04:24] Well so let’s as much as I’d love to. Yeah. You know, David, that you’ve got so many stories that I’m sure we could we could probably have a three hour episode and talk more about where you’re from and your upbringing. But let’s switch gears and let’s talk shop a bit. So tell us about what Resilience 360 does show.

 

[00:04:40] So Resilience 360 is is helping companies around the world make risk a competitive advantage? It is a critical component of supply chain visibility to be able to know not just where your assets are, but also what risks they might face and what is happening right now. So to have visibility around the assets and to have visibility around the risk and the context, we bring all of that together to help companies understand what’s happening in their supply chain.

 

[00:05:11] So you’re you’re analyzing not not just risk where the assets are, but the butterfly effect, too. I mean, what could be happening elsewhere that could be impacting goods or or other assets elsewhere.

 

[00:05:26] Exactly. Yeah. We have to look at the entire network to understand the risk that a company is exposed to. Both predictively and and in real time. Mm hmm.

 

[00:05:34] So, David, I had a chance to. We conducted a webinar in conjunction with Rasyid 360 not too long ago.

 

[00:05:40] And the sheer amount of data points that go into how you convey this. This very actual usable, very pertinent information is overwhelming. You speak to that a little bit.

 

[00:05:54] Sure. Well, we’re we’re we’re at an interesting time in in Supply chain management with the genesis of artificial intelligence. And what we do and how we do it will always be a human endeavor. But what we’re doing right now would not be possible without the types of machine learning that we’re employing to pull all of those data points together to create sense of supply chain networks and everything that is happening in the world. But there’s always that human layer on top of it to make sure that we’re getting the right business context out of that data.

 

[00:06:27] All right. So we we are, as we’ve mentioned on the front end, we’re going to get kind of an executive overview of a lot of what you shared here at mutex.

 

[00:06:34] So I’m looking forward to that. But before before we do that, one of the questions we always like to ask senior executives is at that time, it’s that time.

 

[00:06:41] Time. All right. I think I have a good idea of the answer to this, but I think what what helps our listeners often to understand. And a very precise and concise nature of what you do is to think about them walking down the hall in their business with the pain that’s in their head or their heart or the key words going through their head, right. What are those things that that would indicate to me as a business owner that I need what you do it. Resilience. 3:06 Shore.

 

[00:07:15] So what what is going through the business person’s head is is my supply chain optimized? Do I have the right balance between the various different components that I have to offset, offset against each other? And am I taking too much risk or not enough risk? Do I have too much inventory? Not enough inventory. So what we’re doing is helping companies achieve the right balance and visibility and synchronization end to end by showing them what what their risk is and how that’s connected back to their to their core business. I have even thought.

 

[00:07:46] I’m sorry. I had even thought about the possibility that they aren’t taking enough risk. That’s a really interesting concept. I mean, I think you balance that in your business. But I hadn’t really thought about that as a as a concern. And I can see where there’s opportunity there. Right. Right.

 

[00:08:02] Risk management isn’t about eliminating all risk, right? Correct. It’s about it’s about achieving the right balance and different companies in different industries with different cultures, different supply bases, different demand signals. Every company is going to be different and they’re going to have to make their own decision as to where they want to take the risk, where they don’t, and how they change that on a yearly, monthly, daily basis.

 

[00:08:27] Yeah. You want to take. You want to take probably the greatest risk where the risk is the least impact in your business. Right. So if you’re going to take a risk, take it on your least valuable or least impactful assets. We’ll take you there. Lots. I’m sure there’s lots of other ways to do it.

 

[00:08:42] But in the simplest case, there is a lot of different levers that people can build. And we talk a lot talk a lot about agility and supply chain that’s becoming more possible with automation. Visibility and agility is a critical component of resiliency that allows companies to take more risk but be able to quickly move from plan. A plan vaguely. Yeah.

 

[00:09:03] When I think of the current in the modern global supply chain, there are no shortage of factors that are front and center for some supply chain leaders. But we all have blind spots. And so using what resiliant 360 does, whether it’s growing the business, whether it’s managing the business, whether it’s avoiding pitfalls. There’s so many you can’t know everything. Right. So I really see that this is really helpful. And almost you almost have to have something like this to navigate through the global supply chain industry. So when does it switch gears? I want to really dove into what you shared here at mutex today, specifically related to some of the global threats, including a corona virus that you weighed in on a bunch of supply chain leaves that are here, manufacturing leaders, you name it.

 

[00:09:52] Yeah. So can you give a kind of executive overview yet? Two or three things are most important from what you shared here today that you’d like to share with our audience.

 

[00:10:02] Sure. Yeah, I think. I mean, the questions that really sum up the way people are thinking about the coronaviruses, where are we now? What is what has happened not just in China, but in other countries where that the virus has spread to what’s going to happen next and how is that going to impact my business? Therefore, what should what should I be doing now? Don’t tell me what I should have done a year ago. Yeah. Tell me what I should be doing today. Now that was that the bulk of the conversation now.

 

[00:10:32] Interesting. Because what happened a year ago can’t tell you anything about what you ought to be doing now. We didn’t have these conditions then. Right.

 

[00:10:40] And it’s it’s interesting that there are there are companies and it’s not quite binary, but, you know, the famous phrase. I mean, Warren Buffett, who said you only know who’s swimming naked when the tide goes out. And then we see that all version of that is playing out. Now, whether a very generally speaking, two types of companies, those who spent time understanding and mapping out their extended network so that they had decent visibility to what’s wear. And those that didn’t and those that have I mean, we have a Tier 1 automotive supplier who they actually after the events in Japan in 2011 with the tsunami. Right. They back then started modeling at their supply chain and looking to get extended network visibility. We were talking to them about this late December and they were already starting their contingency planning then. They’re in good shape as as much as they possibly can be. We’re talking you know, last week we got a call from a similar company that hadn’t done that is a very different discussion. So, sure. I don’t think anyone really saw this coming. But there are companies that were prepared for it because they were prepared for this or something like it.

 

[00:11:52] You know, contingency in scenario planning right on. If you do that, what this is doesn’t really matter. It’s your foresight towards it and the impact that you expect from it. And then is that sort of what your tool set? Does that help companies? Planned, but also respond.

 

[00:12:12] That’s right. Yeah. It’s used during planning and execution. You got to be able to put the right plan in place, but understand that the plans always everything. Plans are always going to change. And it could. It might not be as severe as something we’re experiencing now, like rhinovirus. It could be something that’s actually a daily event like weather that just creates an hour’s delay if that happens a million times. That’s a huge economic impact. So we think about the extended network, not just in terms of disruption, but also delay. Yeah. And everything in between. So every risk is a little bit different.

 

[00:12:48] Outstanding. Yeah. So what else from your from your discussion this morning? What else? What else needs to be heard with the bit about a business community?

 

[00:12:58] So one of the one of the discussions that took up quite a bit of time on the panel was trying to understand from what has happened in China in terms of the government’s reaction initially not reacting. And then a very strong reaction. What can we what can we and other countries learn from that in terms of what is an appropriate response for a government to make? We see Italy is now responding more forcefully to what is happening there, say other European countries looking very closely at Italy, more border control starting to see things happening in the US. And a lot of the questions. Well, well, what what is the right response? Because it’s not the virus that is causing economic pain. It’s the reaction to the virus. Yep. And it’s a it’s a tough balance because you have to react. But if you overreact, you create more pain than might be necessary.

 

[00:13:51] Yeah. All right. So if I can ask you, you know, we if we hear anything through the conversations here, through conversations we had, we had earlier at the Atlanta Supply chain Awards. Through the conversations were having with business leaders wherever they are. There is this constant debate, discussion around.

 

[00:14:11] Okay. Are we are we acting appropriately? Or is there a great deal of overreaction, the marketplace? And frankly, like we’ve we’ve talked to a thousand people. We hope to do from now. Yeah, that’s right. We hope 10 years from now that the story will be that this is a huge supply chain story versus human health story. Yeah, I’m not sure. What’s your what’s your take as you as you try to read the tea leaves and predict where we go from here. You seem more appropriate action being taken. Or do you see a few elements of of overreaction? What’s your take?

 

[00:14:48] Well, so I think it it depends what we’re talking about in terms of whether the reaction has been appropriate or an overreaction, whether we’re talking about the government, whether we’re talking about private businesses or whether we’re talking about consumers in general markets in general to demand recall, you know, how the stock market is is behaving and where an overreaction is is possible. Like markets and consumer behavior, we generally we’re seeing an overreaction from a government standpoint. We do see overreaction. And generally political political incentives are more short term than they are long term. Yeah. And the political risk of under reacting to something like this is is pretty significant. So it is likely whether it is to do with. Inside a country will or the borders of a country. We expect the responses to be pretty severe. And then in the Middle East is the business world where people are being far more pragmatic about it. But as soon as short as soon as the safety of a workforce is at peril, then factories get closed down pretty quickly.

 

[00:15:55] That’s right. And ships backup in ports. And you have I think a lot of folks especially that are outside of Supply chain don’t don’t know just how bad global supply chains have been impacted.

 

[00:16:10] And unfortunately, by both, Bob. By most accounts, most predictions that the worst is still yet to come in terms of the impact on operations, which takes us back to what Resistants 360 does and the insights there and how you mentioned some companies are much more prepared than others because. They planned for this. And they’ve got the right data released a lot more the right data at their fingertips. Speak to that a little bit more. How important, especially in 2020 in the air we live in.

 

[00:16:39] Well, there’s a whether a company is overreacting or underreact thing is a lot of it is is is emotional, it’s visceral, it’s it’s it’s is driven by fear and anxiety. And what show I think. Yeah. The only way to deal with that is, is with data. And it’s a classic example of where we are right now, where people are getting data out of China. They don’t know how to read it. And without GroundTruth data, either sensor based data where we see assets, where they are, how they’re acting, or where we have like our partners in the DHL network, cause we have boots on the ground, are able to say it’s open, it’s closed, is opening, it’s closing. And to be able to report that back through the network is is really the only way to deal with this and to be making the right business decisions with the right the great confidence. Yeah.

 

[00:17:31] Is there any data that’s telling us anything right now about China? I mean, we’re hearing reports periodically that factories are restarting, that shipments are starting to move. Do we know anything about any of that?

 

[00:17:43] We do, absolutely. And you have to sort of take it from the top down, because what the what the government what the federal government in China is is doing and saying is is an important part of this. But then how are the local governments responding in terms of allowing trucks to move, allowing workers back to factories? And then you have the individual company level where even if a factory is open, it is the workforce back. And what we’re looking at is how those factories are opening and closing, what percentage production they are at and whether or not the goods that need to come into the back of the fact you’re out of the end of the factory are actually able to move because a lot of the disruption has been around transportation. Right. You have a truck, but no driver. Nothing moves.

 

[00:18:27] Good point.

 

[00:18:29] All right. So I don’t want to leave this this component as we move into a little bit more of a broader conversation with David. Anything else before move broader kind of hearing some other things you’re tracking right now? Keith. Anything else that needs to be said based on the coronavirus discussion this morning?

 

[00:18:47] So I think that the one thing I would want to leave the listeners with is, is that there’s a risk that people are being told, I you should have done this a month ago or a year ago. Well, that’s unhelpful. But B, it’s the wrong advice because the things that people should be doing tactically to work out what is their next step, what is their plan is really the first step in a month. Yes. Five year long journey towards improving network visibility. It’s not a binary thing. It’s a it’s a journey. And people should start that journey today. Make that Technical planning part of their longer term strategic planning.

 

[00:19:26] Do you see that happening? I mean, do you see companies that are responding pretty rapidly to provision for that kind of.

 

[00:19:32] We do. We do. We we we we see across the board those are really well prepared and responding and and executing in the best way possible. We see those that are at the opposite end of the spectrum and then and then people in the middle who supply chain managers are extremely good at responding to this this type of thing. And a lot of companies are really pulling out all the stops. They just need to make that part of their culture going forward. Yeah. Okay.

 

[00:20:01] Let’s shift gears. Let’s go abroad as we start to kind of want for an interview down. So would you look out beyond the coronavirus and you go broader in the modern day global into in supply chain. There’s no shortage of topics, issues, innovations, you name it. What’s one or two that is getting your attention more than others right now? Sure.

 

[00:20:24] So I’ll give you three and I’ll tell you all three. Back to Karan Agrawal.

 

[00:20:27] I love as good as I can. Yeah, you can. I think two of them.

 

[00:20:35] People spend a ton of time talking about. One is omni channel e-commerce. The second is automation. And then the third is we’ll call it analytics. So. What we are seeing with coronavirus is a change in terms of demand signals and pull signals and there are more goods that does more online demand. So it’s a macro trend. The question there is will this accelerate some of the move online? We think it will, at least for certain certain types of products. Second, automation, as you can see in the coronavirus issues up largely by saying as a workforce issue, it is it is manifesting itself in the workforce and automation is it’s here to stay. It’s coming. It’s driving. So many of the things, particularly you look around the exhibit hall here. So it is likely that this will further accelerate that trend. And then the third is around predictive analytics. And there’s a lot of talk about predictive analytics. We’re not saying a ton of it actually in action being used day to day to drive predictive and prescriptive decision making. And one of the things that that we see is that more and more risk is being made part of that toolset. You cannot have predictive analytics without taking risk into account. And more and more, we’re seeing risk becoming intertwined in planning and execution decision making. It’s making that decision making more predictive, more prescriptive. And again, the coronavirus will accelerate that trend.

 

[00:22:22] Yeah, we have a almost in arguably we have risk is killing Supply chain. You look at the last 8, 10 years, whenever the right time frame is, Supply chain has to see the tables plotting leadership at the table unlike ever before. And in a similar fashion, I think risk, especially the last two or three years, maybe three or four years, I’ll defer to the experts, seems to be much more important, much more relevant.

 

[00:22:49] Leadership want to know where that factors into the big and small decisions that’ll be made that are being made. Is that kind of what you’re sensing as well?

 

[00:22:58] Yeah, that that we’ve been seeing that. But the sea change happens when. The importance is transferred from something that is important but separate to something that is part of Supply chain decision making so that planning systems, execution systems take risk into account in every decision. Only at the time we may if if we’re right about this, we might even stop calling it supply chain risk. It’ll be so predictive analytics. Yeah, that’s what it is. I mean, we call it we call it the risk adjusted supply chain, but that’s a bit of a mouthful, right? I think really what we’re talking about is predictive and prescriptive analytics.

 

[00:23:33] I think we’re I think we think of risk and in a couple of other terms that you use an supply chain service level or customer experience. I think we think of those in different buckets, but in truth, they are all elements of risk. One or the two. The customer experience and service level are really rolling the dice with your inventory, trying to optimize your inventory to say I’m willing to take some outs, some stock outs in it in a usual circumstance so that I don’t hold so much inventory that I break the bank and then risk being generally and probably until today, at least for me, aligned with those disruptions in the supply chain that you’re trying to minimize the impact of in in in addition to the other risk that you’re intentionally taking?

 

[00:24:23] Well, I think that the definition of risk should be the difference between what I expected to happen and the and what’s happened. Yeah. Yeah. And and that’s it’s not just disruption. Yeah. It’s it’s any any type of variance. Yeah, that’s exactly right. And that’s supply chain management and you’re right at it.

 

[00:24:42] If people use that paradigm to look at it, it will. Take on a new a new name because it will be standard risk and disruptive risk taking somehow compile. Exactly. Yeah.

 

[00:24:54] Ok, so as much as I’d love to pick your brain a lot more and this this conversation is really there is a big picture strategic element based on kind of what you’re seeing where businesses are going today. And then there’s just a grassroots, hey, are the folks on the front? Tippett A spear, folks, you know, in the chairs. Planning, managing warehouse is such a interesting kind of a two pronged conversation, but we have to have you back, sir. But before we wrap up this episode, we’ll make sure where can folks learn more about resilience? 360.

 

[00:25:32] Very simple. Go to the website Resilience 360 dot com.

 

[00:25:37] And there’s a great annual report that I think the latest edition just came out in. That part of the webinar was getting your members of your team to weigh in on the top 10 Supply chain risk for 2020. Fascinating stuff there. I think the replay is available for folks that go back to and register with the Rasyid’s 360 team. And you well, you may have a little of a shortage of keynotes coming up because there been so many cancelations. But anything. What’s next beyond mutex? I mean, clearly the Murdochs seemed loved having you fly in here and participating in today’s conversation. What’s next?

 

[00:26:13] Well, it’s a good question that we’re all getting along of invitations to to talk about coronaviruses impact on supply chain. A lot of different conferences will be speaking at the Association of Supply chain Managers later in the year. We got a no no coming up in the short term.

 

[00:26:29] So we’re keeping pretty busy in demand in the man also like how you put it. Have you been on CNBC yet? Because I see that comment. I see that in your future. That’s a huge question, right? Arabize talking supply chain. Not yet and soon.

 

[00:26:44] Supply chain risk or as David put it, predictive ethics. There were lots can be called. Really enjoyed it. David Shillingford, chairman, Resistants, 360. We’ll have to have you back on. So much more that we could dove in and pose to you, but really appreciate your time and safe travels from here. I think you’re departing the area today, right? Yep. Very good. Thank you very much, Scott. Thank you, David. All right. So as we wrap up here, we continue our coverage of Moto X 2020. Great conversation. Yeah, great day to a great interview to wrap up here. Day two, huh?

 

[00:27:16] Yeah. I mean, you know, this is this has been the topic of the conference since before the conference started. So, you know, there was it was a question being asked as to whether this conference would start. So this is an eminently relevant topic. It’s its impact is going to be long term. And I think it’s great. By the way, for us to be able to access your knowledge, David, because you have, you know, a really boots on the ground kind of viewpoint as well as a strategic viewpoint of what’s going on out there.

 

[00:27:47] Ian’s data points helping folks get better and better making decisions. That’s right. It’s a big thanks to, of course, our guest, David Shillingford here on the Roseate 360. Big thanks to our audience for tuning in. Be sure to check out other upcoming events, replays of it. Never use other resources at Supply Chain Now Radio dot com fondness and subscribe or ever you get your podcast from. On behalf of Greg White and the entire team here, Vicki and Amanda and claim Michelle hereby is here today. Scott Luton wishing you a wonderful week ahead and we will see you next time on supply chain.

Would you rather watch the show in action?

Watch Scott and Greg as they welcome David Shillingford with Resilience360 to the Supply Chain Now booth at MODEX2020.

Featured Guests

David Shillingford is the Chairman of Resilience360. Resilience360 is an innovative, cloud-based platform that helps companies to visualize, track and protect their business operations. The solution facilitates intuitive supply chain visualization, tracks shipments and ETAs across different transport modes and enables near real-time monitoring of incidents capable of disrupting supply chains.

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Greg White

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Scott W. Luton

Founder, CEO, & Host

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Allison Giddens

Host, Logistics with Purpose

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Greg White

Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Karin Bursa

Host of TEKTOK

If there’s one Supply Chain ‘Pro to Know,’ it’s Karin. She’s earned the title for three years and counting – culminating in her designation as the “2020 Supply Chain Pro to Know of the Year.” Karin is also an award-winning digital supply chain, business strategy and technology marketing executive. A sought-after speaker at industry conferences, you will find her quoted in a variety of supply chain publications – and active in forums like ASCM/APICS and CSCMP.

With more than 25 years of supply chain experience, Karin spearheaded strategy and marketing for Gartner Magic Quadrant Leader and IDC MarketScape Leader, Logility. Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Today, she is a sought-after advisor helping high-growth B2B technology companies with everything from defining their unique value propositions to introducing new products and capturing customer success. No matter their goals, she makes sure her clients have actionable marketing strategies that help grow global revenue, market share and profitability.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is transitioning from active duty in the US Army. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Jeff Miller

Host

Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business.  Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.

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Amanda Luton

Chief Marketing Officer

Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM.  When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or reading.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Billy Taylor

Host of Dial P for Procurement

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Sales and Marketing Coordinator

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Ben Harris

Host

Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.

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Page Siplon

Host, The Freight Insider

Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Alex Bramley

Sales Support Intern

Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.

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