Dial P for Procurement
Episode 24

My friend sent me a picture last week from a Target in Rhode Island, her sister in law is looking for formula and there IS NO FORMULA on the shelves. We live in North Carolina but she asked if we could keep our eyes open for any when we went to the store. Everyone is trying to help her find what she needs to feed her 3 month old… Today, another friend sent me a message looking for help. It's crazy. This is not an accessibility issue because of race or income - this affects anyone who needs formula.

- Maureen Woolshlager, Vector Global Logistics

Episode Summary

In this week’s Dial P audio podcast, Kelly Barner makes a thorough and data-driven examination of the current baby formula shortage. Although the earliest news coverage started in January of 2022, we actually have to go back to September of 2019 to fully understand the source of the crisis parents are facing today.

From out of stock rates that have been increasing since November of 2021, to plant closures and recalls, to any available prognostication about when the shortages are expected to end, this story is a complex one – and it serves as a sad but fascinating study of what can go wrong when quality concerns meet lagging inspections and unpredictable consumer demand.

Kelly covers relevant information about:

  • How long the Sturgis, Michigan plant was an issue – and who (beyond the whistleblower) knew about it
  • How the federally funded Women, Infants, and Children (WIC) assistance program may have contributed to the market over-concentration we have today
  • What procurement and supply chain professionals can learn from this set of unfortunate circumstances to apply in the future

Episode Transcript

Intro/Outro (00:01):

Welcome to dial P for procurement, a show focused on today’s biggest spin supplier and contract management related business opportunities. Dial P investigates, the nuanced and constantly evolving boundary of the procurement supply chain divide with a broadcast of engaged executives, providers, and thought leaders give us an hour and we’ll provide you with a new perspective on supply chain value. And now it’s time to dial P for procurement.

Kelly Barner (00:31):

Hi there, and thanks for joining me for Dial P for Procurement. Part of the supply chain. Now family of shows, I’m Kelly Barner, a career procurement practitioner with a love for business news, and most of all good ideas, no matter where they come from. In addition to video interviews and live streams, I’ll join you each Thursday to share my point of view on a current news story that presents an interesting twist for business leaders or a new way of looking at a common challenge before I dig into this week’s topic, and it’s a big one. We’re also building out dial P’s independent following. So no matter where you encountered this podcast, give us a review like share. And if you’re using a podcast app, please click as many stars as you feel. So move to give us five is nice. Thank you in advance for being an active part of our listening community.

Kelly Barner (01:32):

And now for today’s topic by now, supply chain pros are used to our field being in the news, the latest drama baby formula parents, all over the country are freaking out and quite understandably, I had been watching the story. You can’t have the news on and not know what’s going on, but I wasn’t overly focused on it. Truth be told, I didn’t think it was ready for me to dig into it yet. Then I talked to Maureen will Schlager from vector logistics and she encouraged me to take a closer look. So I did, I started with the obvious news stories, the horrible sadness parents talking about bare shelves, the amazing pictures of stores just completely wiped out of stock. And in every article there was a comment about of course supply chain problems. And the more I looked for details, what I found was that it was the pieces of information that weren’t there, that were the most interesting.

Kelly Barner (02:39):

And that is what hooked me. So a big, huge, thank you. First of all, to Maureen for pushing me to look into this more closely, for those of you listening in, bear with me, this is a really big story. It actually goes back timeline wise a lot further than I expected when I started doing my research. So I’m gonna do my best to prevent you with this information in a logical order, but there’s a lot here. So if you have any questions after you’ve listened, please reach out. And I will be glad to share some of my sources in the articles that I read. So first the basics, there are four domestic producers of baby formula that make up 89% of the us market. There’s Abbot labs. They make Similac, they represent 43% of the market record. Ben kisser. They make famil they’re at 37% and then rounding that out.

Kelly Barner (03:38):

We have Nestle who makes Gerber and Pergo who makes the brand or private label formulas. So it’s just those four producers that basically are creating all of the formula. That’s gonna be really important as we go through what cause the disruptions we’re seeing today now at a very high level, again, knowing there are a lot of procurement and supply chain professionals in this audience. It’s not what you’re hearing about first in the news, but the bullet effect has been in play with baby formula since the pandemic began. So in 2020 parents started hoarding formula like toilet paper. Not because there were necessarily any reported problems, but just because that’s something you don’t want to be stuck without therefore in 2021 demand eased, because there were so much oversupply out in the market and parents were starting to exchange locally. If their child got to the point where they weren’t eating the formula anymore and, and they were able to pass it off to a friend and in response to that producers eased off on their production.

Kelly Barner (04:44):

Now 2022, it hasn’t been officially declared yet, but according to some sources, it looks like we may be at the start of a baby boom with a greater number of mothers than before turning to formula to feed their babies. So we’re coming off recessed production and demand is going way up. You’ve probably heard a lot about the month by month out of stock numbers. So according to the tracking site data assembly, I went back to November. That’s the month where most of these news stories are referencing in November out of stock rates started to tick above the 10% level, which is considered not acceptable, but the point below which there’s not a panic, it was back in November of 2021 that out of stock hit 11%. So that was the very first time this hit the radar screen for most Americans by December, it was at 15% early January.

Kelly Barner (05:48):

It was around 20% by February. It had hit mid twenties by March. It was in the thirties. Now we know as of April 24th, when this story was in full swing, baby formula was running average out of stock rates between 40 and 45% in most states. But there are a handful of states, Iowa, South Dakota, North Dakota, Missouri, Texas, and Tennessee. Those out of stock rates are over 50%. Now, a quick note on these out of stock rates because we do facts here and not hype. What do we actually mean when we’re talking about out of stock percentages, those are measured by SKUs, right SKU. So it’s 40% of SKUs that are out of stock, not 40% by volume. And part of why that’s so important is because like any other product, there are a couple of SKUs of this product across brands that run right down the middle of the road.

Kelly Barner (06:55):

They’re sort of the common case formula. A lot of the stories that we’re hearing about are parents who have infants with special nutritional or digestive needs. They might have another illness that requires them to have a specific type of formula. But when you think of out of stock rates, being based on skews, think even rows in the supermarket or target or CVS, the out of stock rate is per type, not necessarily simply how many containers. The average out of stock rate, as I had mentioned over time is about 10%. And so when we saw that 11% now keep in mind, nobody was following it yet at that point. So things had started to rise before people were necessarily watching. Now we come to the other part of the story that has gotten most of the focus over the last few weeks, there was a highly publicized plant closure, right?

Kelly Barner (07:51):

This one plant in Sturgis, Michigan that produces an enormous percentage of the formula used in the us. But that didn’t happen until February. We now know because we’re tracking the data. There was a problem months before that plant went down and their inventory was pulled back and there was a recall taking product out of parents’ homes. So here’s the timeline on the plant closure. And this too goes back a lot further in history than you would think to read the new stories today, you would think, okay, the plant was closed in February of 2022. Maybe there’s something going back to September of 2021. And the September part is right. But to actually get the beginning of this story, we have to go all the way back to September of 2019, the regular FDA inspection of the Sturgis Michigan plant that happened in September of 2019, noted that Abbot at that time was not testing a representative sample of the product at the final stage before distribution to discover quality issues.

Kelly Barner (09:03):

So anyone that’s in manufacturing knows that quality inspections, especially around food are supposed to happen at multiple times in the production process, especially with something like baby formula, the inspections that happen closest to distribution are the most important because that’s where you’re gonna have the most control over the product that goes into stores, family homes and baby’s mouths. And the sample that they were testing was not enough in the FDA’s belief to catch potential quality issues. So that was September, 2019 in 2020, that plant was not inspected because of the pandemic. So they went a full two years from September of 2019 to September of 2021 before there was a subsequent inspection, even though there was a quality testing issue documented by the FDA. Now, when the FDA arrived in September of 2021 to do their inspection, they uncovered unsanitary conditions that had clearly either existed or gotten worse over the two years because there had been no inspection.

Kelly Barner (10:13):

They filed their report, but publicly not a lot happened. It wasn’t until October of 2021 that a whistleblower came forward, making allegations of lacks cleaning practices of the company, falsifying records of them releasing untested formula and of the company hiding information from the FDA audit. Now that is all ongoing. That is simply the report from the whistleblower that did however, spur the FDA to act as well as the company at that point, Abbot began the Similac product recall, unfortunately enough of the product was out there that infants had begun getting sick. In fact, the contamination led to an illness and there are allegations were being careful here that two infant deaths resulted from consuming the formula. At that point, there was also a total shutdown of the Sturgis Michigan plant in early March. The scope of the recall was increased to include more batches of product.

Kelly Barner (11:24):

At this point, Abbot has denied responsibility for the infant deaths and Abbot and the FDA have yet to come to an agreement that would allow the plan to reopen. Now, what Abbot has said is that it will take two weeks to bring the plant back online, and then it will take six to eight weeks beyond that for their product to actually be going on store shelves. So we’re talking about potentially a 10 week delay. That’s rolling forward every day that that factory is not safe to be open. There’s a 10 week rolling delay. If you are one of those parents desperately trying to get formula, that is certainly not what you wanna hear. So now that the attention around this formula shortage has read a fevered pitch. We read the same thing in nearly every article, some version of inventory shortages, starting in November due to supply chain issues.

Kelly Barner (12:18):

That of course was exacerbated by the recalls and plant closure. And that type of news coverage makes me crazy because if we don’t get anything more specific, then supply chain issues. Those of us in the field know that it could mean so many different things. It might also in some ways have nothing to do with the supply chain itself, but with different players within the supply chain. So sometimes these things require a little bit more research. I personally like specifics. So I went back through the wall street journal month by month, looking for relevant stories. I didn’t go as far back as September, 2019 because we know nothing was being reported publicly. At that point, what I did do is go back to September of 2021. When we know the FDA inspection happened in advance of the whistleblower and in advance of the out of stock rate, hitting that 11% that triggered people starting to be concerned, at least in the wall street journal.

Kelly Barner (13:26):

I did not find a news story about concerns over formula being out of stock until January 12th, 2022 in an article titled baby formula is hard to find brands and stores are divided over why. Now this is maybe where some of the supply chain blame is coming from at this time. There’s not really discussion of the plant. What we read is that retailers like CVS and Walmart were blaming manufacturers and manufacturers were blaming retailers because of labor shortages of not getting the product that they had out on store shelves. Quickly enough, the infant nutrition council of America. That’s an industry group representing baby formula manufacturers, blamed logistics providers and consumers, which is always a classy move. We do know that people had bought an access of this product, but by 2022, we should have worked through that. And famil tweeted out that they were having trouble with production and shipping and blamed both on the pandemic.

Kelly Barner (14:34):

Abbot talked publicly about intermittent, slow shipping and expected their issues to have improved quote in the coing months. Now that was at least four months ago and a month prior to them closing the Sturgeis Michigan plan, even beyond the involvement of the FDA, the government is very heavily involved in infant formula. And this was something that I didn’t previously know. So if you are familiar with WIC, WIC is the federal women infants and children assistance program. I used to work in a supermarket. I remember when the checks would come through. It’s a very detailed process for redeeming these pro these vouchers for food. Here’s the interesting thing. WIC is federally funded, but it’s administered at the state level relevant. Here is that 60% of all us baby formula is bought through the WIC program, which is run by the department of agriculture. And it has led over time to market concentration.

Kelly Barner (15:39):

So here’s how it works. Each state, individually bids out their contract for their entire WIC voucher volume. Now, once the contract is signed, the vouchers that go out specified brand and container size Abbot that makes Similac is currently the supplier for over half of the agencies administering WIC. So if 60% of all formula purchased in the us is associated with the WIC program. Half of that is associated with Abbot based on those state level contracts. Now the Biden administration has called for states to loosen the requirements. Meaning if you have a voucher and you live in a state, and it says that you’re entitled to X ounces of Similac, but the store only has alpha mail. They’re trying to work out a way for that to happen. But these are legally binding contracts that are in place. And we know how quickly contracts are changed.

Kelly Barner (16:39):

Unfortunately, all of this has led to panic buying hoarding and worst of all, price gouging, a 12 and a half ounce container of formula makes about 15 bottles depending on the age and size of the infant. That’s just a few days. And of course the other story that we’ve all been following is inflation. The average cost of the most popular baby formula products is up by about 18% over the last 12 months. So where does the supply chain come into this? Now we can think about it from the perspective of key ingredients, the sort of typical average, one of the meal baby formula consists mostly of dehydrated cows, milk vitamins, and lots of sugar. So it’s relatively simple products, but they have to be available in the right quantity and at the right quality level to be fed to infants, some articles did mention packaging.

Kelly Barner (17:39):

So maybe the ingredients are available to make the formula, but the liner for the jar or the lid or the seal or the label isn’t. And so it’s holding up production. We of course know that labor shortages are an issue and that can affect multiple points in the supply chain. Now, due to the news stories, starting to begin in January, we know that Enfamil, the primary competitor to Similac was seeing an 18% surge in demand as parents started switching away from Similac. And the hard thing is there are only so many options for what we can actually do. Abbot is currently shipping inventory in, from their FDA cleared plant in Ireland. And they’re trying to increase production at a second facility in Ohio Pergo. That’s the company’s sort of fourth on the list. Volume wise that I mentioned at the beginning of this podcast, they make the private label formula for Walmart and target.

Kelly Barner (18:38):

They have stated publicly that they expect these shortages to last through the rest of 2022 and end famil 22 ANFA meal is increasing production as much as they can, but they’ve already been dealing with the surge. Now, the other thing that we’ve all been following, although it hasn’t come up specifically in a while was the 100 day review of supply chains that the Biden administration kicked off immediately after coming into office, the initial report was released in June of 20 21 5 months. Before that out of stock rate started to tick upwards to 11% in November, there is no mention of baby formula in that initial report that came out even above and beyond that subsequent reports were ordered. And so on March 9th, 2022, we get the sectoral assessment, the U S D a agricultural commodities and food products ecosystem report. There was also no mention of formula in that.

Kelly Barner (19:38):

In fact, in that report, the only mention of infants was in a discussion of the wick farmer’s market initiative. Formula was still not on the radar screen from the federal government’s perspective, drugstore chains like Walgreens and CVS, as well as stores like target in April, they started putting limits on how many baby formula products consumers could purchase at a time. And one of the retailers specifically mentioned that they did this at the request of the FDA. The FDA asked them to ration product to five containers per customer per day. And very quickly, many retailers actually ratcheted down further than that limiting purchases to three containers. So what on earth are we supposed to do with this situation? So in the short term, and if you are a parent, the best you can, right? You reach out to family, you reach out to friends, you drive.

Kelly Barner (20:37):

If you have to, you call your pediatrician, please do not attempt to make your own formula. That is the number one thing. Every article agreed on the danger, if that is not worth the associated risk, but longer term for us as procurement and supply chain professionals, this is an acute and cautionary tale that we’ve, well, at least we should have been able to see it coming for years resulting from the over concentration of markets. We talk about this in procurement all the time in the past, all that mattered was leveraging the maximum volume or demand so that you could price, leverage and drive down prices as much as possible. And that has led to concentration in a lot of markets because companies and suppliers were looking for efficiencies of scale. Once you have a supplier in an industry like this, that represents 43% of national production, you have a critical item and you are basically asking for trouble.

Kelly Barner (21:38):

At that point, you are expecting supply chain failure. Now government oversight of the mind that we shouldn’t be necessarily looking to the government for solutions, but from an inspection standpoint, I think it’s fair to ask why it took so long for news to become public. Why follow ups were not done? Why two years worth of infants were consuming formula from a factory that the government knew was not properly quality testing. So unfortunately the government, the way it is structured is slow to respond and it proved to be ineffective when it came to preventing issues as professionals. Therefore we need to have a new way of looking at and determining what’s an essential product. I have three kids, my heart breaks for parents with young children, trying to feed their babies. It really puts the toilet paper shortages that we now sort of joke about into perspective.

Kelly Barner (22:36):

We need to be aware of the intent behind quality testing. We need to take a broader perspective on what should be produced by how many companies. I mean, we’re looking at this from a corporate standpoint. Now, how much of a company’s demand do we want dependent on one supplier at the first tier. And we’re starting to investigate at the second tier. Clearly that same kind of thing needs to be done with infant formula being a very sad example. Now that’s my point of view. And that’s the research I did on what has proven to be an incredibly difficult story. We’re still watching it play out. And based on what producers and retailers are saying, I don’t think we can expect this story to go away anytime soon, but we will continue to follow it because there are both additional developments that are yet to break and additional lessons for us to learn.

Kelly Barner (23:32):

Whether we work in supply chain, procurement, retail, manufacturing, distribution, there are lessons we need to learn from what has happened here. That’s my point of view anyway, but if you have feedback on any part of what I’ve shared today, please don’t sit silent and just listen, join the conversation. All voices are welcome until then. Thank you for listening to this audio episode of I O P for procurement, please join the conversation and let me know what you think on this topic or others let’s work together to figure out the best solution until next time. This is Kelly Barner for dial P for procurement on supply chain. Now have a great rest of your day.

Intro/Outro (24:17):

Thank you for joining us for this episode of dial P for procurement and for being an active part of the supply chain. Now community, please check out all of our shows and events@supplychainnow.com. Make sure you follow dial P four procurement on LinkedIn, Twitter, and Facebook to catch all the latest programming details. We’ll see you soon for the next episode of dial P for procurement.



Kelly Barner

Host, Dial P for Procurement

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The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

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Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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