Supply Chain Now Radio Episode 219

Episode Summary

“I’m reading the news every single day because in the world of Logistics, things change the blink of an eye.”

  • John Haber, CEO of Spend Management Experts


In this conversation, Supply Chain Now Radio Co-hosts Scott Luton and Greg White welcome back John Haber, CEO of Spend Management Experts, for part 2 of the Transportation Trends series. In part 1 of the series, John talked about FedEx’s rates for 2020, and in this episode, he will do the same for UPS.


Shippers are conditioned to expect their parcel shipping rates to increase an average of 5% annually. What they may not see coming in 2020 is the fact that carriers are rolling out policy changes and establishing new fees that will drive up the total cost to ship without increasing regular rates more than the anticipated 5%.


In 2020, for example, UPS is making substantial changes to how heavy goods are priced. Prior to the changes taking effect, packages over 70 lbs. are charged an additional $24. Next year, that threshold will drop to 50 lbs., resulting in more packages being categorized as heavy goods.


Beyond pricing changes, each of the carriers is also making moves and trying approaches to addressing the market that affects all of the others. Amazon is cherry-picking the routes that it wants to handle in-house v. that it will run through other carriers. UPS is planning to pull back much of its SmartPost volume, making deliveries itself instead of having the USPS manage the final mile.


Although there are a number of partnerships where carriers are working with bricks and mortar retailers for the sake of pickups and returns, some have proven more successful than others. Kohls’ partnership with Amazon has had a detrimental effect on their earnings, while a partnership between FedEx and Dollar General looks to be far more promising. Watch for more in this area as best practices are established.


John also shared his perspective on some breaking news stories such as:

  • The craziest developments in 2019: tariffs, FedEx’s changing relationships with Amazon and the USPS and truckload capacity changes
  • Why the New York Times should accept FedEx founder Fred Smith’s invitation to participate in a public debate about their corporate taxes
  • When you should be negotiating or re-negotiating your freight contracts (Hint: the answer is anytime)

Episode Transcript

[00:00:05] It’s time for a Supply chain Now radio broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply chain. Now radio spotlights the best in all things supply chain the people, the companies, the technologies, the best practices and the critical issues of the day. Now here are your hosts.


[00:00:36] Hey, good morning Scott Luton here with you, Liveline Supply Chain Now Radio, welcome back to the show. On today’s show, we are going to be continuing a new series here at Supply Chain Now Radio, the Transportation Trend series, where we’ve been diving into a wide variety of the trends, challenges, issues facing the backbone of the End to end Supply chain industry, which is transportation. We have started this three-part series on a critical development, the shipping pricing changes that FedEx rolled out. And now in the second installment, we’re gonna be diving into the changes that U.P.S. rolled out. So the series is going to continue with our third episode after today’s conversation where we’re going to kind of do a comp comparison and contrast of all the pricing changes and get ready for 2020 for sure. We’re conducting the series with none other than spend management experts, and we couldn’t have a better subject matter expert to walk us through all the complexities of these changes. I’ve learned a ton through these conversations. So more on our special guests in just a minute. Quick programing note. Like all of our series on Supply Chain Now Radio, you can find our replays on a variety of channels Apple, podcasts, SoundCloud, YouTube, wherever you get your podcasts from. As always, love to have you subscribe so you don’t miss a thing. Really quick, let’s think our sponsors that allow us to bring these best practices and innovative ideas to you. Our audience. The Effective syndicate Vector Global Logistics. ProPurchaser dot com epix. Atlanta manymore. You can check out each of our sponsors on the show notes of this episode. Let’s bring in my fearless co-host for today’s show. Once again, Greg White Serial Supply chain tech entrepreneur, trusted advisor, kronic disruptor. Greg, good morning.


[00:02:23] Good morning. I’m glad you brought back Kronic disruptor and I know that they’re like the starting rotation we just swapped. Now. How are you doing? We’re doing fantastic. I don’t think people ask you that enough.


[00:02:33] How are you doing? Well, outstanding week. Outstanding month in November. And this series has been well received. I think we published the first episode of the series. We had hundreds of plays within the first 24 hours, I think. Now, what does that speak to who’s on the show and the best practices, but also the relevance of the top? Yeah, I no doubt who is not challenged with these pricing changes that are impacting peak season and Twenty20 in very big meaningful ways, which we’re going to dove in on in a second.


[00:03:04] Well, we talk about the impact on the carriers. But the truth is, it’s going to impact consumers as well, because as these fees go up, which they seem to always. Yes, right. We never have these conversations where the fees are going down. Yes. It’s going to it’s going to have to get passed through to the consumer. So these are things we ought to be concerned about as well as consumers.


[00:03:24] And as we doubled down on the first episode, there’s no such thing as free shipping. That’s right. So let’s bring in and welcome our special guests here once again today. John Haber founder and CEO, Spend Management Experts, a big advocate, that of all things, no free shipping. Loved that from the first episode. John brings over 25 years of Supply chain experience. And you’re working with John, you and SMG working with all kinds of companies, including some of the biggest brands to drive greater efficiencies within our supply chains, right? Absolutely. Thanks for having me back. You bet. Well, again, the first episode was a home run on the FedEx pricing changes and looking forward to diving into the U.P.S. changes here today. But before we do that, let’s see what’s going on. Forecki. Supply chain.


[00:04:12] All right. Radio these days.


[00:04:13] And so this is really interesting and I think timely considering what we’re about to talk about and the time of the year. So we’re airing live now. But I think this will release probably the first part of the week of Thanksgiving. Ryder. Very quickly. Yeah, quickly. So get this. A survey recently done by Zebra Technologies, 39 percent of consumers have ditched shopping in stores for online purchases because out of stocks in the stores. So that’s some 75 percent of millennials have left a store because without purchasing the item and instead bought it online and over 50 percent of Gen Xers. Way to go. My generation the best. Yeah, that’s right. Stand strong. You know, have left a store in, you know, brief story. One of the pivotal moment, moments in one of my last technology ventures was when my wife went into a Best Buy storm and wanted to buy TV sound system.


[00:05:16] Everything for a room theater room we were doing. And the person in the Best Buy store said, sorry, we don’t have it. And she said, no problem. Right on her phone, she went to a Ubiquiti. At the time, we had to call them a ubiquitous online retailer, Amazon, and bought it right there in front of the sales rep. And that’s happening more and more.


[00:05:38] I think you’re seeing it on the omni channel, struggles of retailers, ship from store is creating havoc on the inventory in the store. It is. And it’s causing a lot of problems.


[00:05:48] It is. And and, you know, returns are a big part of what stores are used for these days. And it’s it’s interesting, because if you go far enough back into retail, the whole issue with this is because retailers separated their store operations efforts from their online efforts, because the store operations management didn’t want to be burdened with the cost and possible impact on their bet on their bonus of this new fangled online retail.


[00:06:15] Yeah. So you look at the returns with Kohl’s where you can redeem Amazon’s packages. Kohl’s had a dismal earnings report. Yes, weak. And they’re not seeing that it’s driving additional purchases in the stores. Right. So it’s a big problem. That’s all.


[00:06:30] That is really interesting because since I think there’s no direct relationship because other retailers do see some some creative value of taking returns in their stores, but it’s their customers. If you’re taking returns for Amazon, you could be taking returns for a bicycle. And and Kohl’s doesn’t sell bicycle’s or anything related or you can be taken returns for a fish tank. And so there’s not a there’s not a, you know, relationship to what they might buy in that store. And I think that’s that is a lingering problem with them. So in the spirit of one of my favorite terms, a B.A., anything, anyone but Amazon, there’s this whole class of providers out there who are trying to create services similar to FBA marketplaces and fulfillment and fulfillment services and and last mile services and that sort of thing. Another little tidbit of news is that several, three P.l. Providers are strategizing on how to work with. And in some cases against Amazon. So, sure, quite months, months or years back, I wrote this article, Enemies with Benefits about Amazon and How You Survive in the Amazon era. And some of it is to embrace that and some of it is to work against that Amazon’s influence in the marketplace to your own benefit as well.


[00:07:49] But, John, I think you had some recent conversations with well, there’s some organizations. Yes.


[00:07:57] Week just yesterday, I was at the huge new facility in McDonough, Georgia, with the come to gold project verte. And it’s an end to end Marcus Marketplace fulfillment all the way to last mile delivery using blockchain, fantastic up and coming company. And they’re they’re here to compete with Amazon. That’s great.


[00:08:20] There have been other providers who’ve done that in the past. They have eBay, eBay Enterprises, which became radio. And now as Belgian post tried that, they were never able to kind of hit the profit model and, you know, and stemm cash flow to be able to do it. But we’re talking about about one hundred and forty two billion dollars worth of Logistics costs that these these companies incur and and provide services around. So it and there’s no sign of slowdown of growth in that area. So I think that’s a good that’s a good sign for consumers, for Amazon to have competitors. Yeah.


[00:08:54] And speaking of blockchain, John, there continues to be more more practical use cases out there. I think a lot of folks within the global End to end Supply chain community here, blockchain all of a sudden click. Right. Right. However, just like we’ve been reporting on the show between Hewlett Packard and DHL, they’ve been using blockchain to better streamline, went off orders. News came out in the last week or two about, well, how Wal-Mart Canada is using blockchain in new ways. It’s delivering a real practical return. We’re gonna see more more of this in the months ahead. Right. Sure.


[00:09:27] I think people are confused by blockchain. A lot of people don’t really understand what it means and what it is. Yeah. Blockchain is here to stay. And if you look at the large organizations, IBM is developing really solid blockchain proprietary methods and methodology to drive and change the power of the inalterably record.


[00:09:49] Right. I mean, if you think about this, the power of being able to track things and not have it, if you think about it as simply as possible. Being able to track what happened and not have any alteration occur to that gives a credible accountability in supply chain. So there are really in any step-by-step process in truth. So there are a lot of uses for that. Absolutely. And really valuable.


[00:10:12] I mean, one of the Amazon’s biggest problems is counterfeit goods sold on Amazon and blockchain. Help solve that problem, right?


[00:10:20] Yeah, that’s right. Well, and the sourcing also, I mean, they’ve had some trouble with not not just counterfeit, but some whatever we want, undesireable paint, lead paint and things like that. Some undesirable. Opponents of some of their products as well. Yeah, where where the materials are being sourced. Right. Right. All right. So one final tidbit, and I think this will help us kind of roll into our discussion today. So FedEx announced just yesterday, I think, that they expect to move about 33 million packages through their global network on Cyber Monday. So think about that from a scale standpoint, you know, credible. They’re predicting that overall predictions are that e-com sales will be up around 5 percent or so. I think it will be higher based on first news we heard today. People are. Having reason to continue to abandon the in-store experience and and, you know, I think that’s an incredible amount of volume. And and FedEx and U.P.S. are taking full advantage of that volume. They are so well. So let’s let’s switch gears a little bit.


[00:11:35] So let’s get to know you a little bit better before before we talk about those issues around shipping. So I’ve been watching this series called Poldark and I think of you as the Ross Poldark of parcel shipping.


[00:11:49] That’s a new one for me. You were once once part of the as usual, I hear a lot that Poldark is a do. He’s a stud. I like that. Yeah. Yeah.


[00:11:57] He was he was a member of the establishment and now is helping us common folk navigate the establishment. And I think that’s similar to what you do, right? You saw it. LG Yeah. You sort of help people understand the environment that they’re operating in and how they can, you know, how they can make their way through it in a cost effective fashion so we can talk about some of those costs. But tell us a little bit about you and you know where you came from. I can’t believe there’s anybody watching here that doesn’t know who John Haber is. So you don’t have to go back to your childhood. But, you know, just tell us a little bit about what shaped your kind of vision and worldview.


[00:12:32] In my previous life, I spent about a decade corporate finance and corporate strategy at u._p._s.


[00:12:41] And I was for about half that time, I managed a group that was monitoring the profitability of U.P.S., whose largest customers. And what I saw during those years was that U.P.S. was making too much money on the largest customers, really, because there’s a lack of competition in the U.S. domestic, small market, small parcel marketplace. And so it’s similar to Poldark U.P.S. that would say I went to the dark side and now I’m helping large shippers create a competitive advantage in the supply chain by optimizing their transportation, distribution and fulfillment. And it’s critical, especially if you look at retail. The supply chain can either be it’s either a make or break and it could be it’s almost survival of the fittest. If you look at all the bankruptcies in retail and the demands of free shipping. Right. It’s just it’s an imperative that you have an optimize supply chain and that’s what we help deliver to our customers. It’s been management. So form spend management in 2011, spent five years before that at MPI, which is a boutique consulting firm here in Atlanta that helps companies manage costs and I.T. and telecom. So we’ve been helping shippers optimize their costs in the supply chain for almost the last 13 years while saving America money for 13 years to have that be that be on your Web tagline.


[00:14:22] Yeah, that’s right. Well, so tell us a little bit about that. Look, it’s just it’s almost December. Martin Bryant. It’s almost December. So when you look at look back at 2019, what stands out to you or what’s surprised or concerned or enthused you over the last?


[00:14:40] Yeah, 2019 has been a crazy year. There has been so much going on from the tariffs, which have had a huge impact on shipping and imports and exports and on retail capacity in the truckload market has changed drastically. You’ve got FedEx, which has and Amazon have parted ways. That’s a billion dollar revenue loss for FedEx. FedEx also announced that they’re pulling a lot of volume back on the SmartPost product and they’re going to deliver it with their own vehicles. So that’s going to impact the USPS.


[00:15:21] So we SmartPost is that’s where they’re using that’s last mile delivery by the post office.


[00:15:27] And U.P.S. has Sheer Post FedEx says SmartPost DHL. E-commerce is also uses last mile delivery by the post office. But what we see is that the three Amazon, U.P.S. and FedEx are pulling volume back from the post office into their own networks. It’s going to have a huge impact on the post office. In the post office is really struggling. If you like there or. Yeah. So it’s it’s it’s going to be harmful for the post office. I’m not sure how you fix the post office with the pension problems they have.


[00:16:05] It seems like we’ve been talking about that for decade.


[00:16:07] Yeah. What you got to wonder, what is what’s going to be the straw or a ton of bricks that’s going to finally brighten? Cain was back there. It just did the losses keep mounting, the challenges keep mounting, and all the while that the market and that landscape for for how they’re making deliveries, that’s constantly changing and transforming as well.


[00:16:27] So it’s got a double whammy. Gotta give. It’s not going to give. I can tell you it’s not going to give. It’s a semi governmental entity and they are beholding to the unions. Those two things will will force them to bleed money out of us, consumers and taxpayers till the end of time. It’s not going to change.


[00:16:44] Well, it it will strike up in a series that deepened.


[00:16:47] Oh, yeah. That’s such a downer. Let’s keep we’ll keep driving for now with John Haber with. Yeah. Asami. So. So Scott loves to ask this question because he reads I’m not much of a reader myself. Or do you read. I read nonstop.


[00:17:03] I am not reading and not really reading books. I’m reading the news every single day because in the world of Logistics, things change the blink of an eye.


[00:17:14] I do. What’s here? So give us an idea. What’s your most favorite read? Or maybe the biggest revelation you’ve seen in something you’ve read recently?


[00:17:25] I would say my most favorite recent read was the article in The New York Times last Sunday on FedEx. And they’re them not paying any taxes last year. And as a result of the article, Fred Smith, the founder of FedEx, has challenged the the author of the article to a public debate.


[00:17:50] Wow. Really? And which, you know, I tend to think that the factual information in the article is correct, but I really want to see this debate. And I think that The New York Times is pretty wimpy, because if you’re going to write an article and you think it’s accurate, why not get up and defend it? So I think that what I see, you know, is there’s a lot of media that is spreading half truths. I’m not saying that articles have truths. Right. But it’s hard. If you’re going to stand up on that and be behind your article, then get up and debate Fred Smith. I think that would be seen to TV. Yeah. Let’s see. I would rather see those debates and some of the others will have it.


[00:18:33] But that I mean, kudos to Fred Smith, because I’m sure anytime an organization that big leadership’s got to be real careful when they wade into, you know, different conversations. But for someone to draw a line in the sand and challenge, you know, and stand up for the organization, that could. We need more of that.


[00:18:51] I think it’s about time. Yeah. I mean, really? Because, look, the way that news happens today is the first one to say it is your authoritative and accurate. Right. So I think you need. If you can’t be that and you can’t always, then you’ve got to actively and openly and broadly challenge that. And that’s going to be a really interesting thing. I didn’t know about that. That’s really cool.


[00:19:12] Yeah. Yeah. You should check it out. That’s why I like asking the questions. So aside from New York Times, where else do you get news? An industry insider?


[00:19:20] I get a ton of content from LinkedIn and Twitter. And because it’s it’s one those two places, I can go and get so much information and get it very fast. I get it condensed. And so I spend a lot of time on LinkedIn. Scroll through, scroll through it. See you guys on there. See all your great material. Kathy Roberson, who’s one of the best head research analysts to putting out great content. But the CSC MP newsletters are also good. But LinkedIn is really my source, my go to source on a daily basis to understand what’s happening in the in the moment you start.


[00:20:03] Do you follow any particular hashtags or do you just I mean, LinkedIn does such a good job based on what your career is and that sort of thing.


[00:20:10] You have to follow any particular hashtags or anything to get what you want or following a lot of the trade public trade publications on Transportation Journal, Commerce and Van Logistics. Yeah, Parcell magazine where I’ve got a column following all those follow obviously Supply Chain Now Radio.


[00:20:32] Thanks for that plug. That’s outstanding.


[00:20:37] So and you know, one last comment, because we’re gonna dove into these u._p._s pricing changes. You know, Twitter gets a bad rap in many. You know, it’s like saying podcasts, right. Some folks are to have kind of preconceived notions. But, gosh, a wealth of data and information on Twitter and how you can find it right then and the timeliness of it that that’s as a news source. Twitter is highly underrated.


[00:20:57] I’ve always thought, well, you can it is now because you can filter it such that you can cut out all the noise. And, you know, there is an answer and you can see what you want to see. That’s right. Right. So, yeah, you don’t have to. You don’t have to hear shouting contest right now.


[00:21:11] Well, today we are really looking forward to. Diving in and getting your expertise on these U.P.S. pricing changes, which is going to reverberate out throughout the marketplace. Impact peak season or continue to impact peak season at an extended peak season, but also 2020. So they were just released with just the last day or two. Let’s get your initial thoughts on the pricing changes, the big key takeaways here.


[00:21:38] The big key takeaways are that it’s another at least 5 percent rate increase. And it doesn’t sound like that’s a big deal because shippers are conditioned to expect a 5 percent rate increase every year. If you look at the consumer price index over the last 10 years, that’s only going up maybe 2 percent. And so U.P.S. and FedEx are raising rates 5 percent every year. That’s more than double the price increases that competitive industries are experiencing. So that’s kind of just, you know, people were snoring at the at the 5 percent increase. The reality is the increase for a lot of shippers is way more than 5 percent due to some policy changes. They’ve got some a new additional fees that they’re rolling out. But the policy changes are going to be incredibly impactful to shippers, especially people that are shipping heavy goods.


[00:22:36] Right. Which is happening more and more these days. I mean, people buying all kinds of things online. Right.


[00:22:42] And so speaking of the heavy goods, I believe one of the biggest changes there is lowering the ceiling of a when those extra fees kick in. Tell us more about that.


[00:22:52] Yeah. Both U.P.S. and FedEx have announced a policy change for additional handling of packages, for packages of of certain weight. Prior to 2020 rates at 70 pounds, there is a surcharge that is applied to a package in addition to the freight charge. And it’s called additional handling weight. And it’s a four dollar charge per package that is being lowered to 50 pounds in 2020. We just finished doing a cost estimate for one of our big retail clients and it’s going to add two million dollars in additional cost in 2020. So when you think they’re only taking a 5 percent rate increase and they’re not taking a 5 percent rate increase because we’ve helped them to negotiate a 3 percent fixed rate increase. Right. These policy changes are ways to circumvent the rate contract language and push through much larger rate increases. Shippers don’t understand how much is this is going to impact them.


[00:24:01] Sluggy. Twenty four dollars and sound like much in and of itself. But when you start to your point, when you start mapping it out across enterprise and certainly over multiple shipments and high volume shipments, they can add up, as you’re saying to me, in dollars and more in a heartbeat.


[00:24:15] Well, I mean, if you’re talking about something like a fish tank, which is big and bulky, heavy, I mean, there’s not that much margin. I mean, this the thing that concerns me is how are retailers going to absorb this? Because their margins are relatively tight as it is. And the truth is, they’re not going to absorb it. They’re going to have to pass it through.


[00:24:35] They’re going to they’re going to have to. But it’s very difficult because every 16 seconds for shipping.


[00:24:40] Right. Right. But I mean, they may reflected another way in the price of the product and when they may absorb a portion of it. But we’re going to continue continue to see pricing edge upwards because of these kind of costs. Absolutely. So how does it how does a retailer combat that? I mean, you say that the the contract terms allow FedEx to do that. Is there a way around around that or do you have to wait till the next contract negotiation and try to know, figure out you should never wait till the next contract, till your contract expires.


[00:25:13] You need to be proactive in managing your costs on a daily basis because the carriers are changing. The rate increases no longer just happen in January. More at the end of December. Right. We’re tracking rate increases. They’re occurring on a weekly basis. And so you’ve got to pay attention to the fine print and you’ve got to get back up to the negotiation table immediately. Right now, we’re running forecasts for all of our clients, showing them what the cost impact is. And we’re going back in and challenging the carriers and renegotiating. And if we need to switch to swap out, you know, to a different provider because of these cost increases, then all options, we’re going to do it.


[00:25:55] All right. So it’s a big early lesson. Learned, learned there. Don’t wait. Read the invoices, follow, dove into the details and be proactive. You always have options. So before we talk more about the three new surcharges, which is a little bit more to be expected, any other? Sites or response to the policies, the impactful policies in general?


[00:26:21] Yeah. The responses are obviously you’ve got to really understand. We just did a presentation, a partial forum, a big trade show on 20 on surcharges and surcharges are becoming a much larger portion of your overall cost structure. So we went through how to how to understand how the surcharges are formulated, understand the cost, understand how to forecast them. One of the other big changes that’s coming out with both U.P.S. and FedEx, that’s a policy change, is that they are increasing the number of zip codes that deliver every surcharge applies. They’re increasing that by almost 5 percent. So if you look at how much the cost increases are for delivery surcharges, they’re tremendous on the extended rural deliveries.


[00:27:14] This is really this is really interesting because I’m I’m thinking back to our discussion around the FedEx rate changes. That’s almost like U.P.S. is mirroring those changes that FedEx has made.


[00:27:24] They had a fair estimate. FedEx announced the policy change from 70 to 50 pounds. U.P.S. followed suit. Exactly. Our specialty is delivery area surcharges. What is it in the bigger sense? What how is it u._p._s? What market share? They look into acquirer. What are they looking to do with these delivery area surcharges?


[00:27:46] Well, what is happening is that you see a lot more rural deliveries and each every zip code in the US is classified by u._p._s.


[00:27:59] Fedex is either an extended delivery surcharge, which is going to be the more rural areas, a regular delivery surcharge. We may be in a regular delivery surcharge right now, even though we’re in Atlanta, Georgia, or there’s no delivery or surcharge that applies. But what’s happening is that in the more rural areas, people are not driving 20 miles to a Wal-Mart. They’re ordering it online and they’re getting free shipping and it being delivered to their home. So there’s a big increase on the deliveries to these more rural areas. Huge price increases on that surcharge. U.P.S. is going up over 18 percent on that surcharge.


[00:28:47] In particular, it is that how is that going to factor in to the ratio of business that falls between U.P.S. and USPS? How do you see that breaking?


[00:28:58] Well, what you see is that Amazon, who’s delivering a lot of packages, they’re cherry picking volume in the dense urban areas and then they’re trying to push the lower density deliveries to the post office, to U.P.S., to FedEx. And those are much less profitable deliveries. So those cost increases are really due to what Amazon’s doing there in the facts and in the fact that the the rural deliveries are increasing so much because anything I think they’re pushing some of that lesser volume to their prime carriers because those are contract carriers.


[00:29:39] Absolutely. Cute little gray vans. And they are very good looking fans, by the way. But you see driving around, those are not owned by Amazon. Now, for the most part, they are owned by contract carriers like the people who deliver for FedEx, DHL, ISP, like the independent service provider. Yeah. All right.


[00:29:56] Let’s change gears a little bit to talk more about three specific new surcharges, the processing fee, I think, related to imports. Airport imports, exports, customs, the prohibited item fee and the rebate fee rebuild fee. Talk more about those.


[00:30:11] Yeah, those are like I said, don’t see those as game changers. From a cost standpoint, the prohibit the prohibited items, those prohibited items have existed. What they’ve done and what they’re going to do is they’re going to put in a $150 fine.


[00:30:29] It applies to a lot of things. One of the interesting things I saw listed was shark fins. I don’t know how much how many people were shipping shark fins around, but obviously very sensitive. You’re not supposed to be shipping marijuana through u._p._s. So that’s also on the list. Yes. And that’s when it’s shocking.


[00:30:50] Yeah, most of it’s common sense. But what they’re doing is going to make a phone call. Yeah. Big problem for you right there.


[00:30:57] But they’re imposing, you know, large fines when they catch people shipping these banned items. No currency watches that are over a certain value. I believe over five hundred dollars is not supposed to move through the u._p._s network. So it’s it’s it’s. Meant to deter people from shipping these items with these large fines associated with with these banned, banned goods, and I’m assuming they’re impatient for lack of a better word, impounding these items, confiscate them.


[00:31:29] Yep. Yeah, absolutely. And then some of the usual suspects, again, we kind of talked about the most the made the most impactful aspects. The person changes upfront and they were kind of moving through these surcharges. And then you got some these usual suspects, the address correction fees, the signature fees. Some of these things were parleys place pricing changes as well, right?


[00:31:49] Absolutely. Signature required is a big one. You’re seeing big increases on those charges. It’s you know, people are moving to more signature required because there is a lot of theft of packages. And, you know, if you if you have a signature, then you can prove that someone received the package. I was just in New York City Monday through Wednesday. I went to my cousin’s apartment building. There must have been fifty packages sitting in the lobby on a table. And I mean, so it’s just not they’re not secure. And what the signature required is, it helps it helps you on a claim that it helps close the loop. But it takes more time for the carriers. And so they’re increasing the fees associated with that. Mm hmm. Address corrections is one my favorite $17 to do an address correction. That’s probably double the cost of what will you be paying to move the package from point A to point B? It’s a huge margin area in most cases. The address is corrected before the delivery attempt is even made. So that’s a that’s a money maker.


[00:33:13] Ok, so before we move in2 suggestions from urin or how to mitigate some of these and any other changes that we’re leaving out that that you found really important to mention.


[00:33:26] Again, what what I think is really important for people to understand is that there are these price increases which have just come out and they’re announced. And you really need to understand those. They’re going to be more price increases in 2020 every month. They’re going to change the fuel surcharge indexes. You’ve got to pay attention and monitor this stuff and you’ve got to really analyze how these changes are going to impact your business. You’ve got to have good forecasting techniques in order to really understand the impact to your business, because it’s the survival of the fittest, especially in the retail world. And shipping is one of the largest costs. It could be you know, it’s it can make or break your company and you need to preempt these things.


[00:34:18] I mean, you hate to find this out after the fact. Right. I mean, you need to preempt these sometimes ridiculous feats. Right.


[00:34:29] Like, you need to be at the negotiating table now. You need to be negotiating these charges before they go into effect.


[00:34:37] Yeah. And get it into your process to stay ahead of it if it’s gonna change every month. You’ve got to have someone on top of this thing all the time.


[00:34:45] You know, there’s there are a lot of people that think, well, I have a can’t I have a pricing agreement and it’s it goes another three years. I can’t dreadlock. It’s locked, frozen.


[00:34:57] You can renegotiate these contracts anytime. So that said. So let’s back up on that. So, you know, all the conversations you’re having. Oftentimes a customer mindset is, okay, we’ve got this contract. It’s locked in place when negotiated the best terms for the next three years or five years, whatever it is, we can’t touch anything. That is not the case.


[00:35:16] That is not the case. You can open those contracts any point in time. I mean, and why shouldn’t you? If they’re going to change, if they’re going to add they’re going to be a changing issue of price increase, you should be able to challenge that date. They’re changing the game. You should be able to address it at any point in time.


[00:35:37] I hear the passion in your voice around this, right? I mean, you really don’t like this at all, do you? Well, we’re very passionate. We’re here to protect our customers. Yeah. All right.


[00:35:46] So you’ve already offered some of the some of the best practices for for mitigating this. You know, get proactive, get much stronger, your forecasting. You know, challenge the contract. Don’t wait until it expires. I want to talk more about some of the unique partnerships that you’re seeing, FedEx, U.P.S. and others to form with these retailers. But before we talk about those, anything else you would suggest to anyone listening? That’s dealing with these changes with its FedEx or u._p._s.


[00:36:19] The most important thing which we which we see a lot of people don’t really have is information, visibility and transparency, as I mentioned during our last discussion. You have to have visibility and you have to have good data in order to make informed decisions. And we work with some of the largest shippers in the world, and it’s amazing how fragmented their data is. And so you’ve got to have processes set up where you’re getting good data, where you can analyze it and you can act upon it. And that’s the key to managing this very complicated shipping scenario today.


[00:37:03] Is that a pretty manual process?


[00:37:05] I mean, are they loading stuff into spreadsheets or we see clients that are still getting paper bills. They’re not even getting the electronic data feeds. I mean, you get an invoice that maybe a thousand pages long. How can you. Paper, paper, invoices mailed.


[00:37:21] Wow. There’s no way to analyze it.


[00:37:23] Come in a box and barely safeguard it. So it’s a time box. They charge 24 bucks to deliver. All right.


[00:37:32] So it’s a great note to fear and visibility and transparency is all the rage these days in global supply chain, but for good reason. Yes, it’s tough. It’s tough to manage. Tough to leave. Tough to make smart decisions if you don’t have it. Absolutely. All right. And we’re talking millions and millions of dollars at stake. Millions and millions easily of dollars. All right. Let’s talk about some of the really neat partnerships we’re seeing play out across the retail environment. For starters, we’ll pick your brain on what FedEx and Dollar General are doing.


[00:38:02] What FedEx and Dollar General are doing it help is intended to help solve the problem of the rural deliveries. If you look at where dollar generators are located, Greene usually in the rural zip codes. And so they’re setting up a process where you can go to Dollar General. You can ship your packages with FedEx. You can pick up your packages from FedEx. That creates delivery density and pickup density for FedEx by go into a dollar general rather than to each individual address. It creates convenience for the customer to be able to, you know, have a secure location, especially if you’re not at home. So there’s it’s a more secure delivery. And for Dollar General, it’s also intended to increase foot traffic to their stores and hopefully drive an increase in sales for them.


[00:38:56] Do you think a concept that Dollar General is the New Age general store, if you think about it everywhere? Yeah, I got 17 in Walton County on one block.


[00:39:06] Let’s let’s say earlier, much earlier in the interview here, you were talking about how Coles and the Amazon relationship hasn’t played out like like it looked like it would on paper. Do you think that this relationship between FedEx and Jolt Dollar Dollar General will result in more foot traffic for these stores?


[00:39:23] Yes, I do believe that. I think it will increase foot traffic for Dollar General. I think Walgreens and FedEx also have a partnership. U.P.S. is one with with Michael’s stores. Who’s a client of ours. And I think that those will increase foot traffic for them and lead to additional purchases. You’ve also got these drone deliveries now. U.P.S. and c_v_s_ had a drone delivery, U.P.S., it’s got drones and a lot of medical centers where they’re, you know, moving stuff from one building to another building. All right. FedEx has got drone deliveries with autonomous vehicle, autonomous vehicles. But these partnerships are they’re designed to create density, both pickup and delivery, as well as increase the foot traffic to the stores. I’m not sure why the Kohl’s Amazon scenario is not working out. It’s very puzzling. There wasn’t a lot of information on that from their CEO during during the the earnings call. Wall Street wants more information. They’re saying that it’s going to be better and it’s going to improve. But so far, the results look fairly lackluster.


[00:40:43] So only drones. I haven’t seen the drone carrying the packages yet, but we are in Austin, Texas at the E.F. T Logistics CIO forum and we’re talking with Rob Cook Rob Cook with Sheer Logistics, who lives in the triangle part of North Carolina. Yeah. And he was talking about the first time he’d seen a drone carrying a package fly over his house. And it was one of those moments that, you know, you won’t forget about. Right. Yep. Have you seen the drones in action yet?


[00:41:12] I have not personally seen the drone. Action. I think that drones probably at Wake Medical Center where u._p._s. It’s one of the locations where there are those during those dry drones are active doing commercial movements where they’re actually getting paid and forget.


[00:41:26] You’re from North Carolina. You know that stuff. It’s like a triangle. Yeah, that’s right. I have not had a drone.


[00:41:31] Buzz, buzz. My buzz over me yet.


[00:41:34] But next week. Looking forward to it. Yeah. All right. So. And what going back also, Michaels Michaels is at the. What is their model? They are saying arts and crafts and craft. OK. So they don’t quite have the footprint that a Dollar General has, but still a sizeable footprint that U.P.S. is looking to to leverage.


[00:41:56] And they’re often in similar type centers, not Dollar General, but in similar type centers there. There were widely distributed.


[00:42:04] Absolutely. A lot of, you know, bed, Bath and Beyond. Right. Goals.


[00:42:09] You know, our malls build power malls. The Dollar General, I think is is much more strategic just because of where they’re located.


[00:42:19] And I think that that is I think that’s a big move for FedEx.


[00:42:24] Outstanding. Look forward to have you back on and have you speaking as these developments play out and what which ones work and which ones don’t. One last comment before we make sure our listeners know how to reach out to you, John, and your organization, SMG. Let’s talk about Amazon box experience we had in Texas first. First time, I think we both had use that right up.


[00:42:47] First time I had actually used it for return some years back, told not all money. Well, you know, they they they have kind of ebbed and flowed on this. I don’t know exactly how many years back, but there was one at a Meineke muffler store down near near our house, and then it disappeared. So they they, like Amazon is prone to do. They piloted this and then they pulled back to areas of greater density. Because in Atlanta, the predominant location is around Georgia Tech campus, not far from here. Up here. King Plow. But I had not seen it. I had not seen them in any any level of distribution until we were in Austin and it was a convenience store.


[00:43:32] So so I’m always a skeptic when it comes these things, especially when you’re traveling and you really want to make sure it works. We ordered luckily we didn’t know what equipment we needed for our our mobile show, but it was a couple things. Be nice to have. You know, you don’t want to give that the hotel front desk because you’re not sure who’s working at Sheer.


[00:43:49] Well, and then in that stack of boxes that you talk about in the lobby, it happens in hotels as well. People are watching that.


[00:43:56] Yeah. So probably a 7-Eleven. It went well. Yeah, that’s right. U.P.S. has got suckers in the 7-Elevens.


[00:44:02] John would know. Yeah, it was a 7-Eleven. It was just a block down.


[00:44:06] I was like, Gregory, and give this thing a try. We pulled down to 7-Eleven rides. We got there in Austin right down the road from the the hotel and fill up with gas, grabbed a Slurpee again and big gulp.


[00:44:18] Yes. And it was there early.


[00:44:20] It was there probably six hours before that. Not o’clock p.m. or 8, 8 p.m. Central Time deadline was so. So for us, it worked out outstandingly well because they were making the commercial deliveries before the residential delivery. Yeah, makes sense. Exempts. Well, for our listeners, if if you hadn’t tried it and if you’ve thought about Trident it, it’s worked really well for us and we’ll kind of to see if this this go round, this deployment sticks this time. Maybe you’ll see that box at your monarchy. I think.


[00:44:50] I think I think in certain areas you’ll see it. They have a better idea of of what creates the level of density that makes it makes sense more us. And I don’t know if we’ll see it. Now, it’s not a Meineke, by the way, unfortunately. Darn it.


[00:45:03] Well, you certainly will see him in whole food stores. You see five stores.


[00:45:08] Yep. Though Lego stores and some of the bigger markets. Yeah.


[00:45:13] All right, Sajjan. And you as you mentioned, you just got back from the what was a Texas trade show. You’re at partial form. Partial form. And now you do a lot of keynotes. You’re out. The teams out represent and sharing your best practices and and how to nat navigate through these these global supply chain challenges that we have. But how can folks what’s the easiest way for folks to learn more about you and Spend Management Experts?


[00:45:40] The easiest way to find us is on our Web site. It’s w w w dot spend S P E and D M.G. M.T. Dot com. You can also find us on LinkedIn and Twitter at Spend Management Experts. Outstanding.


[00:45:56] And you can find John on LinkedIn.


[00:45:59] Yes. Yeah. Good stuff. Always. Yeah. Maybe he can give you a list of stuff you should be scrolling through for more information about this series. I’d be happy to. Yeah. So this is a crusade. It really isn’t essays.


[00:46:11] Yes. Great. Second episode. One more installment of this mini series here as we kicked off our Transportation Trends series. Look forward to having you back on as we do kind of a compare and contrast episode in the next few weeks, but we’re focused on getting this information on u._p._s. And these changes out really quick. I think a lot of folks can benefit from what you’ve shared here today. Absolutely.


[00:46:35] And I’m looking forward to the next episode because the cost structures for U.P.S., while the policy changes are, you know, kind of in lockstep.


[00:46:46] The there’s a lot of price differences that are that are happening now, more so than the past. And so it’s really important to understand, you know, what the costs are with U.P.S. versus FedEx. And I’m looking forward to talking about some of the differences in costs between the two carriers.


[00:47:06] Slice and dice it all up next episode. Big thanks. John Haber Spend Management Experts for joining us here today. And sit tight. We’re going to wrap up a couple of final announcements here that talk about some events where I bet you and your team can be found as well. But for starters, to our listeners, if we’ve touched on anything they or any of our past episodes and you can’t quite Google it and find which looking for Shootist Note hit up our CMO Amanda at Supply Chain Now Radio dot com and we’ll do our best to serve as a resource for you. So, Greg, we’ve got a slew of events coming up. Yeah, we’re going to enjoy our time in the studio through the end of the year, which is a blessing, right? Said I don’t have a lot more of these conversations and eliminate some of that over the road stuff. But come January that changes, right?


[00:47:50] Yep. January we put our rollerskates back on and on the 15th. Fortunately, we’re staying home here in Atlanta. Atlanta. CSC MP roundtable. The lunch event. What? Yeah, right. With NASCAR track. That’s right. And you can learn more about that at Atlanta C S C M P dot or.


[00:48:10] That’s right. January 15th. Open to the public NASCAR tracks and come in and talk about some of the regulation changes taking place in the transportation industry and how that is impacting a lot of folks business. So looking forward to that. Then in February, we’re back out in Vegas, right?


[00:48:24] Vegas, baby. Yeah. So the reverse Logistics Association conference and expo. So sit down with Tony Sheer wrote in his group, learned from a lot of speakers about what is going on in reverse Logistics with returns and circular economy and all of those things that are also a huge cost and not just from a shipping standpoint, but from a Logistics Logistics and costs operational cost standpoint for so many retailers these days. Right.


[00:48:50] Yep. John, you on that first episode we did, we touched moral and returns. And in the Rod that’s playing in this e-commerce air, we didn’t touch on as much for today, but that’s a huge factor these days, right?


[00:49:02] Sixty two percent of consumers like the option of being able to buy online and return in-store. So it’s a huge cost. A huge cost.


[00:49:12] We have some we have a retail client where 50 percent of what is bottom line is returned. How it creates all kinds of inventory problems and positioning people, you know, want free shipping on the returns, people or or using e-commerce as almost as a is a as a dressing room. Yeah, I buy five pairs of shoes from Zappos, drive on, you keep one and you ship the other four.


[00:49:41] Back up with that as a backdrop. Organizations and professionals and supply chain leaders are looking more and more for best practices to mitigate these consumer buying habits that we all have been trained on now. So the RLA does a great job of facilitating that. So February 4th to the 6th out in Vegas, you can learn more at RLA dot org and we’ll be broadcast laugh throughout that event and then Mode X 2020’s. Come back to Atlanta the week of March 9th. Right.


[00:50:10] Right. Hard to find a show around Supply chain. Strictly around Supply chain. That’s on any greater scale in this show. Thirty five thousand of your closest supply chain friends. March 9th to the 12th in Atlanta at the Georgia World Congress Center, Molex 2020. We’re gonna be broadcasting streaming live there and and meeting with a bunch of really talented folks. Look, if you like to see Supply chain in action, it’s free to anyone. That’s true. And they are building factories. They are building fulfillment facilities and reverse returns facilities right there on the show floor.


[00:50:50] They got circus train. Thirty seven car circuit train comes in Atlanta. They get all this throw out thirty five thousand people. Yeah. Free to attend. You’re gonna have great networking market and intel gathering educational educational sessions, great keynotes, mo tech show dot com in ADX choked com. And we’re there all four days the wrong. I have you on the show while we’re there. We’ll be there. It is a great show and it’s free. I mean, you can’t beat that. And we’re also big fans. I’ve got a mutex tattoo cause they’re hosting our 2020 Atlanta Supply chain Awards.


[00:51:24] All right. Which we’re excited. I don’t want to see the tattoo. I’ll take your word for way across the back.


[00:51:29] Christian Fisher, president and CEO of Georgia Pacific, is our keynote for the 2020 HSCA. And Shahn Cooper, former Lockheed executive, former West Rock executive, current executive director of the Atlanta Committee for Progress is our m.c series Supply Chains Tryhard there now. One two punch and Nomination’s registrations and sponsorships are all open for that event is hosted by Madox Atlanta Supply chain Award Big thanks Asami for serving as a big supporter, which helped us get the first year awards off the ground and I think we already have probably a couple dozen companies nominated for. Yeah, well you think last night. Yeah. Yeah, it’s.


[00:52:13] I’m really glad that you guys started that. It’s it’s been missing from Atlanta. There’s so much great supply chain activity in Atlanta. And to highlight the the amazing things that these organizations are doing in the Supply chain, we’re really glad you got.


[00:52:30] Yeah, it’s about time, I think. Yeah. I think we have a lot of credibility is as a supply chain center, as a city.


[00:52:38] And by instead of Supply chain city. The Chamber of Commerce hashtag. Yes.


[00:52:43] So March 10th Lana Supply chain Awards dot com. March the week of March 9th. Modoc Show and Modoc Showcase. Yeah. Make sure you check that out. And then finally, one final event we just finalized last week or two were there. We’re partnering again with the Association for Manufacturing Excellence and their Atlanta 2020 Lean’s Summit, which can be here the week or more May 4th. If you ever checked out any A.M.E. events, I have not. Okay. Yeah, great manufacturing sic centric organization. Big player coast-to-coast here in the US. Highly focused on continuous improvement and lean leadership and they’ll have to importune 53 enter folks that are from plants across Canada. Had a team of 25 folks come from a California manufacturing site last year, get really high marks for their for their educational sessions.


[00:53:33] Right. And some of the whatever you want to call it roundtable type discussion. Yeah. For getting information out.


[00:53:38] Registrations open for that event. You can learn more at a-m e dot org. Okay, missy thing Greg.


[00:53:46] No, I mean we never miss anything.


[00:53:49] Well, I really enjoyed the comp, the perspective. You know, anytime we we we have a leader come in and join us and share really from a practical standpoint, you know, John talked about things you can do today to insulate, to try to insulate yourself from some of these things that are outside of our control. Right. You’re taking action right now. The challenge of gathering information, making things more bitnet, more visible, making sure you’ve got the information, you know, don’t wait, you know, cause there is no such thing as free shipping and there’s no such thing as as a contract you cannot challenge. Do not procrastinate. Yeah. Or else you’re going to overpay, right? Yeah, that’s right. So big. Thanks again, John Hauser doing nothing right. Big thanks to John Haber, founder and CEO of Spend Management Experts. Thanks for your call. Your firm’s partnership as we roll this information out, be our Transportation Trends series here at Supply Chain Now Radio. To our listeners, be sure to check out other upcoming events, replays of our interviews, other resources at Supply Chain Now Radio dot com.


[00:54:56] Greg, where can they find us at Supply Chain Now Radio dot com.


[00:55:01] Anywhere you get your podcasts and especially on YouTube.


[00:55:04] That’s right. On behalf of the entire team, Scott Luton here wishing you a wonderful week ahead and we will see you next time on Supply Chain Now Radio. Thanks, everybody. Thanks.

Would you rather watch the show in action?

Watch Scott and Greg as they interview John Haber for SCNR Episode 219 at the Supply Chain Now Radio Studio in Atlanta, GA.

Featured Guests

John Haber With over 25 years of supply chain experience, John Haber has helped some of the world’s leading brands drive greater efficiencies through their supply chain operations while reducing transportation, distribution and fulfillment costs. John began his career in Atlanta at UPS where he held executive-level positions in corporate finance and corporate strategy, and he was instrumental in developing profitability and costing models. He also managed the carrier’s National Accounts Profitability Group where he audited the pricing and profitability of UPS’ top customers. After his successful UPS career, John founded Spend Management Experts, now part of Transportation Insight. He uses his finance background combined with decades of experience working with high-volume shippers to offer unique insights on strategic supply chain planning including distribution model optimization, transportation cost analysis, and carrier contract optimization and compliance. John is frequently quoted in national business and trade publications and contributes a bi-monthly column in PARCEL magazine. John holds a Bachelor of Arts in Political Science from University of North Carolina at Chapel Hill. Connect with John on LinkedIn.


Greg White

Principal & Host

Scott W. Luton

Founder, CEO, & Host

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Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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