Securing telecommunication networks is more important than ever, and today’s Digital Transformers episode, sponsored by AT&T Business takes a deep dive into the future of digital security.
Join host Kevin L. Jackson as he dives into the world of cybersecurity with special guest, Rich Baich, AT&T’s Chief Information Security Officer. Listen in and discover the future of digital security and risk management, learn about the role of culture in shaping cybersecurity practices, the impact of cutting-edge technologies like AI and quantum computing, and so much more!
Welcome to Digital Transformers, the show that connects you with what you need to build, manage, and operate your digital supply chain. Join your host in a timely discussion on new and future business models with industry leading executives. The show will reveal global customer expectations, real world deployment challenges, and the value of advanced business technologies like artificial intelligence, blockchain, and robotic process engineering. And now we bring you Digital Transformers.
Kevin L. Jackson (00:33):
Hello, everyone. This is Kevin L. Jackson, and welcome to Digital Transformers on Supply Chain Now. Today, we’re getting ready for the AT&T Secure Connections event. This virtual event will be held on November 8th, 2023, and will feature the AT&T security team with a diverse group of security visionaries. And we have the honor and pleasure of having one of those visionaries right here on the show. AT&T chief information security officer Rich Bosch.
Kevin L. Jackson (01:13):
Hey, welcome to the show, Rich.
Rich Baich (01:16):
Hey, Kevin. Nice to meet you.
Kevin L. Jackson (01:18):
No, thank you. You know what? We have a lot in common. Just looking at your bio, I couldn’t help but notice some of the similarities. I’m Naval Academy class of ’79, War College class of ’91, shouldn’t say that too loud, and served in NRO for three years. Please share more about your illustrious career.
Rich Baich (01:43):
Sure. Thanks, Kevin. Yes. So, I also had the opportunity to attend that fine institution down seven River and graduated in the class in 1991. Then had the time in the military to serve in many different capacities as a surface warfare officer, as a cryptology officer, as an information warfare officer, and also, part of the space cadre. And, yes, that time in the military really built a foundation around defense and defense of our country, defensive networks. So, would love the experience. But Kevin, I’d go back and do it again. Would you?
Kevin L. Jackson (02:22):
Yes, absolutely. I mean, I would never have thought when I was flying on and off the carrier that I’d wind up doing cybersecurity. I mean — but it’s really the leading edge, right? We’re talking about being at the point of the spear in today’s world. Cyber is really it. Now, AT&T business is a long-time sponsor of Digital Transformers, so we’re always excited to showcase their leading executives. So, how did you join AT&T? I understand you’re pretty young there.
Rich Baich (03:00):
Yes. When it comes to the long ton culture at AT&T, there have been people that have been here 20, 30 and 40 years. And I recently joined and I came to AT&T from my previous role where I was the chief information security officer and the director of cybersecurity for the Central Intelligence Organization. And I had the opportunity to switch over to AT&T. And one of my biggest reasons for that, Kevin, is this is the tip of the spear, right? AT&T is first contact when you start thinking about the cyber world. We are the first contact of the bits and bytes that transmit over the network. So, it’s a very, very important job and role and something that AT&T obviously invests in and takes very seriously.
Kevin L. Jackson (03:57):
Well, I’m sure you got a lot of experience with protecting the world against the malevolent actors out there while you were at the CIA. And — but now, and you’re serving as the CISO for a company with one of the largest global networks. So, what keeps you up at night? Is it just as bad as when you were at the CIA?
Rich Baich (04:23):
Well, you know, at the of the day, when you think about it, if our networks, our telecommunications networks aren’t secure and aren’t reliable, you know, our ability to function as a civilization could become obviously severely degraded because of the dependencies that every piece of our critical infrastructure, our business world, and our daily lives depend upon that ability to have that reliable and secure medium that people depend on for all facets of their life.
Kevin L. Jackson (05:03):
Well, you mentioned your personal life and your work life, they’re all merged today and they merge on the network, it seems.
Rich Baich (05:13):
Yes, absolutely. I mean, you know, think about this, Kevin, we’ve got cell phones. We have watches now that communicate. We’ve got Bluetooth in our clothing, right?
Kevin L. Jackson (05:24):
Rich Baich (05:25):
We got our cars. Everything is communicating across the telecommunications infrastructure today and is dependent upon that infrastructure being there, but even more importantly also being secure.
Kevin L. Jackson (05:39):
Well, maybe we’re overly connected but I wouldn’t have it any other way. And you’ve seen it from the viewpoint of multiple industries, I understand. And you actually wrote the book for CISO. So, what’s new and different as you settle in at AT&T?
Rich Baich (06:00):
You know, the issues remain, you know, consistent really across industries. It comes down, primarily, the difference is the culture, right? And the tone from the top from the organization and the importance that they place. Good information security and cybersecurity really is risk management. It’s providing data and truth associated with risk, and then taking that information and prioritizing it to try to mitigate those risks to an acceptable, you know, kind of risk appetite.
Rich Baich (06:30):
So, I mean, I think the biggest change is really the fact that at AT&T’s culture, as it relates to having a secure and reliable network, is different than in some cultures as far as what their risk appetite is when it comes to cybersecurity practices.
Kevin L. Jackson (06:46):
Well, this being, October, it’s cybersecurity month. And, it’s — there’s a real focus on training and understanding the human element when it comes to cybersecurity. How does that, sort of, link to culture or driven by culture?
Rich Baich (07:08):
Yes, so, you know — so first off, one of the weakest elements always is the human element. It will always remain the human element. And how that links to culture is, you know, basically do, you know, taking the time to provide good security awareness and knowledge. Not just about when you come to work, but also providing that information so that when you go home and you have good practices at home, it’s not something different. You don’t put a uniform on and come to work and all of a sudden be a different person.
Rich Baich (07:39):
Cybersecurity is so intertwined with our daily lives. It’s about helping individuals understand the risks associated with phishing and spam and smishing, and all the different techniques that are utilized and making them feel empowered, but also giving them the capability and the knowledge to be able to keep themselves safe online irregardless of what environment they’re in.
Kevin L. Jackson (08:03):
Well, it sounds like dealing with humans is a very important part of your job. So, what is the core duty of the CISO? Is it different in public versus private sector? I think it’s the same kind of humans.
Rich Baich (08:20):
Yes. It’s a — it’s the same type of work. And again, you know, this is my fifth time being a CISO and, you know, it’s about figuring out each — each organization has a unique culture on how they operate. And it’s how do you intertwine the disciplines associated with good cyber practices and hygiene to align with the organization and its mission and empower it, right? And enable it to be able to deliver whether it’s services or whether it’s mission, right? It’s all the same as far as what practices and what way we can go about identifying risks and mitigating those to help the organization achieve its mission or its business practice.
Kevin L. Jackson (09:08):
Well, I mean, you are a leader in the organization. So, what is the role of a leader? I mean, yes, CSO is an executive, but the executive C-suite writ large, what is their job in the — in this era?
Rich Baich (09:26):
I think the most important thing is to provide the information. I like to talk about it in the McKinsey threes, right? So, first off, we need to know about what information that we need to go out to either collect or observe. We need to be able to get it in a very timely fashion. And then most importantly, we need to put it in a format, in a very timely fashion, in front of the right risk leaders so that they can make the best decision based on that truthful information and how it impacts the organization so they can prioritize budgets and actions to ensure the organization can continue to meet its core values.
Kevin L. Jackson (10:07):
Yes. Well, I heard that you were big on truth telling when it comes to this area. In this world of fake news, is there a fake cyber news that you have to protect the organization against?
Rich Baich (10:25):
So, I — you know, two types of when you talk about fake news. So, first off is, not every risk is the same for every organization. So, understanding your network and the assets on your network so that when a vulnerability comes out, you can quickly say, do I have that technology, that software in my environment? A lot of times you don’t, so it’s not a concern, even though you need to be — worry about your third parties and your fourth parties that are associated with it.
Rich Baich (10:54):
And then as far as, you know, fake news, there’s always — you always got to be cautious today, especially in the world of artificial intelligence that there could be some type of, you know, information implanted in a message whether that be in hardware, software or, even voice prints from a biometric standpoint to bypass, you know, particular types of controls. So, albeit not exactly fake news, but I’ll call it, you know, fake data.
Kevin L. Jackson (11:23):
OK. So, we hear about a lot of opportunities in business, but I guess what you’re saying, there are a lot of new threats out there as well. The new technologies, like, you know, quantum computing, we hear a lot about and artificial intelligence. Is security different now? Are there — has it changed the foundation of cybersecurity? The fundamentals are — have they been modified in some way?
Rich Baich (11:57):
Yes. So, when it comes to like A.I. and quantum computing, it’s not the science that is the — it’s not what’s the risk, it’s the application, right? How does someone take the application of these two new disciplines and apply them and operationalize them, you know. So, for an example, a — an adversary today can utilize A.I. to, let’s say, write a script that might usually take them eight hours. It might only take them 10 minutes now to do. But on the same side of that, as a defender, right, that I could potentially do the same thing, use artificial intelligence, let’s just say, to eradicate or remediate some vulnerabilities in a much faster manner than I could through manual processes. So, the risk is about the application of those sciences and not the actual science itself.
Kevin L. Jackson (12:52):
So, I guess, you know, from our military background, you have to get inside the decision loop. You got to be faster with that loop when it comes to the cyber attackers, right?
Rich Baich (13:07):
Yes, exactly. It’s, you know, it’s all about — and oftentimes things like we talk about time to remediate, right? So, there’s a new release of a vulnerability, right? A zero day. You know, can you quickly identify if you have that vulnerability in your environment? And then can you mitigate the risk associated with that? And being able to measure your average time to remediate is a very important, you know, aspect to, you know, suggesting how mature your organization is when it comes to, kind of, the art of cybersecurity.
Kevin L. Jackson (13:43):
Well, when we started talking, we talked a bit about how both our personal life and our business life are connected to the network. I mean — but it’s a global network. How do you protect yourself and your work from all of those threats from literally everywhere? What is, you know, what is a network-based defense? How do you protect yourself?
Rich Baich (14:15):
Yes. So, you know, it’s really about risk management, Kevin.
Kevin L. Jackson (14:19):
Rich Baich (14:20):
At the end of the day, it’s really not about defense. Normally, when we think about defense, we think about it as binary, right? Good or bad. But the reality of it is, is the attack surface is so great that you have to be able to have the visibility and the transparency to understand your risks, understand what risks are forthcoming that may be released as a result of vulnerabilities, but also the different types of indications of compromise and TTPs that an adversary would utilize.
Rich Baich (14:54):
And understanding those and putting into controls, but also taking it to another level. You know, Kevin, to keep your defense analogy alive, you know, there’s now the opportunity to utilize like a tax simulation where you can actually take the different techniques that an adversary would utilize and simulate them in your environment to see how effective your controls are so that you can help prioritize where your investments are on areas that you find weaknesses in. No different than a typical war game, Kevin, which you’re doing it internally from a bits and bytes standpoint.
Kevin L. Jackson (15:29):
So, it sounds like if I’m a business or an executive in a business or a company, I need to have a partner that’s helping me with respect to the network. Is that one and — is that an important role for a company like AT&T?
Rich Baich (15:48):
Yes, absolutely. I mean, not, you know, not just AT&T, but the reality of it is, is a good cybersecurity organization and an executive is helping a business understand their cyber risk. As you know, most businesses are connected to the internet one way or another.
Kevin L. Jackson (16:08):
Rich Baich (16:08):
And good business leaders understand risk management. But cyber professionals oftentimes get lost in a technology and a nomenclature. And they need to keep it very simple and easy for the business owner to understand, here is your risk. Here’s your risk with your third-party portfolio. Here is your risk with your infrastructure. And in the case of AT&T, hopefully it’s says, and this is your secure network experience that we can provide to you.
Kevin L. Jackson (16:36):
Wow. Wow. I mean, it’s really protecting your business ecosystem across the network because that’s key to being safe. Well, I mean, I really appreciate all the insight and your time today. You really have provided a great viewpoint, but unfortunately our time has come to an end. But how can the audience reach out to you if they have any questions? And before you leave, tell us a little bit about your book.
Rich Baich (17:10):
So, yes. So, my book, I wrote that — gosh, when I was much — much, much younger. I think it was back in like around 2004 timeframe. And it was called “Winning as a CISO.” And, you know, basically it’s a leadership book geared towards helping CISOs run their business. Again, I was finishing up my MBA and I thought a book that could help translate between business executives and technology executives would be good.
Rich Baich (17:44):
So, you know, Kevin, to show my age, it starts off with its 2:00 AM and your pager’s going off and you’re driving into work thinking, why do I want to be a CISO as you have this virus infestation to deal with? But it talks about things like selling security, developing talent, choosing a framework. It’s just very, very fundamental and foundational to, I think, being a good leader, irregardless, being a good C-level executive, just more focused on the disciplines in the cyber world.
Kevin L. Jackson (18:18):
Well, the thought processes are the same, so thank you very much. But in closing, I would like to really invite everyone to check out the wide variety of industry thought leadership that we have here at Digital Transformers and at Supply Chain Now. I tell you, you may want to also pick up that book or reach out to Rich so he can help you in setting your sights and being the leader you need to be as a CISO.
Kevin L. Jackson (18:52):
So, thank you. You can find Digital Transformers and Supply Chain Now wherever you get your podcast, so be sure to subscribe. On behalf of the entire team here at Supply Chain Now, this is Kevin L. Jackson wishing all of the listeners a bright and transformational future. We’ll see you next time on Digital Transformers.
Thank you for supporting Digital Transformers and for being a part of our global Supply Chain Now community. Please check out all of our programming at supplychainnow.com. Make sure you subscribe to Digital Transformers anywhere you listen to or view the show. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Digital Transformers.
Rich Baich is a skilled business executive and recognized security leader with extensive information security, risk management, privacy, and technology deployment experience. Rich is a collaborative leader with global experience building high-performing teams in corporate, government, professional services, and military environments. He is a strategist with the proven ability to balance risk management while developing, improving, and implementing information security strategies and culture. He has broad business knowledge of market technology, security, and industry trends; in-depth understanding of the corporate and IT strategies required to meet these emerging challenges. Rich’s security leadership roles include Naval Information Warfare Officer, Senior Director for Professional Services at Network Associates (now McAfee), and after 9/11, as Special Assistant to the Deputy Director for the National Infrastructure Protection Center (NIPC) at the Federal Bureau of Investigation (FBI). He retired after 20 years of military service serving in various roles such as a Commander in the Information Operations Directorate at NORAD/Northern Command Headquarters in Colorado Springs, Colorado, Commanding Officer Navy Information Operations Center (NIOC) Denver, Colorado, Special Assistant at the National Reconnaissance Office (NRO), Real-Time Military Analysis Center, the Reserve Armed Forces Threat Center, the Center for Information Dominance and the Information Operations Technology Center (IOTC) within the National Security Agency ( NSA). In 2005, Rich authored Winning as a CISO a leadership sourcebook for security executives. He received the “Information Security Executive of the Year in Georgia” award in 2004 for his security and pioneering leadership. He was selected as an advisor for the President’s Commission on Cybersecurity in 2010. Connect with Rich on LinkedIn.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.