“it’s not about the generous return policies that are driving returns. It’s about customers not getting their expectations met. And if they don’t, they expect easy returns.”
-Tony Sciarrotta, Executive Director, Reverse Logistics Association
In this episode of Supply Chain Now, Scott and Greg kick off the new live stream series with the Reverse Logistics Association and welcome Tony Sciarrotta with RLA and Chuck Johnston with goTRG to the show.
More Podcast Episodes
AI
Podcast
February 5, 2024
Navigating the AI Frontier for Demand Planning with Imperial Brands and Noodle.ai
In this new episode in the “Making Better Supply Chain Bets with the Power of Probabilities” series with Noodle.ai, hosts Scott Luton and Greg White are joined by the CRO of Noodle.ai, Tim Krug, and the End-to-End Planning and Support Director with Imperial Brands, Remi Guillon. Join us as they delve into the transformative story of a fast-moving consumer goods company, highlighting the adoption of innovative planning approaches through the lens of artificial intelligence. Listen in and learn more about: Probabilistic supply chain planning and the future of AI-driven decision-making The human element in supply chain transformation and the cultural aspects and leadership role in embracing technology The significance of trust between partners and what it takes to create unbiased forecasts The importance of data cleanliness, change management, and acting with integrity
leadership
Podcast
April 8, 2024
Revolutionizing Retail Logistics: Jennifer McKeehan on Walmart’s Supply Chain Innovation
In today’s dynamic consumer landscape, it is essential for businesses to continually adapt and stay ahead of the curve to meet evolving customer demands. In this episode of Supply Chain Now, sponsored by Microsoft, we welcome back Jennifer McKeehan – an industry leader spearheading groundbreaking innovation in retail supply chain transformation. With her extensive experience at Peloton and The Home Depot, McKeehan now serves as Senior Vice President of End-to-End Delivery at Walmart, a role where she’s instrumental in shaping the future of retail. Shining a spotlight on the company’s extensive network of 4,600 US outlets, with 90% of the US population living within 10 miles of a Walmart store, McKeehan discusses several key supply chain initiatives helping to keep the organization at the forefront of the national retail market. From recently completing it’s 30,000th drone delivery to investing billions of dollars in automation to boost both the customer and employee experience, McKeehan highlights exactly how the company is pursuing mass transformation to order to help customers shop when they want, where they want and how they want. Tune in as McKeehan shares her own experience and advice on breaking into the senior leadership ranks of a global company, as…