“it’s not about the generous return policies that are driving returns. It’s about customers not getting their expectations met. And if they don’t, they expect easy returns.”
-Tony Sciarrotta, Executive Director, Reverse Logistics Association
In this episode of Supply Chain Now, Scott and Greg kick off the new live stream series with the Reverse Logistics Association and welcome Tony Sciarrotta with RLA and Chuck Johnston with goTRG to the show.
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