Supply Chain Now
Episode 1277

[During the pandemic], the supply chains demonstrated their ability to work through it and drive value for the organization in a very unsettled and disruption-laden time. The role of the CSCO was elevated, they were in a lot more discussions, and they had a larger seat at the table.

-Mike Griswold

Episode Summary

Mike Griswold is back with us, and in this episode of Supply Chain Now, host Scott Luton welcomes Mike to the show to discuss the key takeaways from the Gartner Supply Chain Symposium & Expo 2024.

Listen in and learn more about:

  • the keynote by Gartner’s CEO Tom Enright, and the challenges ahead for the supply chain industry
  • the emphasis on CSCOs to demonstrate their value beyond traditional execution roles and to focus on new areas
  • the appropriate use of technology in supply chains

Tune in for that and more, including a look ahead to upcoming Gartner events, including the reveal of the Gartner Supply Chain Top 25 for 2024.

Episode Transcript

Narrator [00:00:04]:

Welcome to Supply Chain Now, the voice of global supply chain. Supply Chain Now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from those making global business happen right here on Supply Chain Now.


Scott W. Luton [00:00:31]:

Hey, good morning, good afternoon, good evening, wherever you are. Scott Luton and special guest Mike Griswold with you here on Supply Chain Now. Welcome to Today’s show. Mike, how you doing?


Mike Griswold [00:00:43]:

I’m doing great, Scott. I wish I could have connected with you at our symposium, but it sounds like it was a great event and hopefully you had a good time and got everything out of it that you were hoping for.


Scott W. Luton [00:00:53]:

Oh, it was a great event. And folks were talking about, of course, the Gartner Supply Chain Symposium and Expo 2024. That just is rapping as we’re recording this in Orlando. But one of my favorite things there, Mike, is I connected with probably five folks that I’ve known and collaborated with digitally for years and met them in person for the first time in real life. And that was real, real rewarding. So good stuff, Mike.


Mike Griswold [00:01:18]:

One of the things that we get lots and lots of positive feedback about from the event, obviously, the content and the speaking and the speakers. But just a lot of people have those same experiences that you have, Scott, where they’ve, you know, interacted with people virtually forever. And the networking opportunities at our events are some of the things we get some of the most positive feedback about. So was great that you’re able to connect with folks and that you haven’t necessarily been able to in person.


Scott W. Luton [00:01:50]:

Well, you know, just to belabor the point, I’ll tell you that on day one, uh, during the happy hour, that’s in the main lobby of the Walt Disney Dolphin and Swan. I have never seen that many folks, other than football games, maybe, but you should seen it was a bevy of activity. Folks were having fun, celebrating a long first day. A lot of fun had by all. So I was going to say, Mike, almost as good as our conversation teed up here today, because backed by proper demand, one of our longest running and most popular series, Supply Chain today and tomorrow with Mike Griswold from Gartner. Mike, of course, serves as vice president analyst with Gartner. And on today’s episode, we’re going to dive into a couple of things, including a key takeaway from one of the opening keynotes at Gartner’s supply chain symposium and what Mike’s take on. So stay tuned for a wonderful, actionable intriguing conversation with the one and only Mike Griswold.


Scott W. Luton [00:02:51]:

All right, so, Mike, we had a little fun talking about the symposium, but I’ve got another fun warm up question for you. So important global holiday. It’s reward yourself day. So now our audience may know some of the ways that we reward ourselves in the Luton household. Saturday morning at the farmers market, quick weekend trips, good food and great company. All of those, as much as often as we can. What about you? When you want to unplug from email and step away from all things work related, how do you reward yourself?


Mike Griswold [00:03:21]:

Probably no surprise to people that have joined us in the past is trying to get out for a few holes at golf. I just find that a great way. Golf isn’t necessarily associated with relaxing, but it is nice to get out there. I try to walk as much as I can. I just find that a great way to kind of forget about work challenges and then just worry about golf challenges and then. Now that the weather here in Boise is starting to turn, my wife and I, usually on Sundays, will take a bike ride. She really likes to ride. She rides typically a lot farther than I do, but we’ll do 15 to 20 miles on a Sunday.


Mike Griswold [00:04:02]:

There’s a very nice greenbelt area that runs through Boise. Very pretty down by the river. So super, super relaxing. Getting back out and doing that and getting a little bit of exercise.


Scott W. Luton [00:04:15]:

I love it. 15, 20 miles, man, that’s a quite a journey.


Mike Griswold [00:04:20]:



Scott W. Luton [00:04:21]:

Getting serious about that bike riding.


Mike Griswold [00:04:23]:

Those are shorter days for her. She’ll normally ride during the weekend. She’ll do 25, 26, usually in a morning.


Scott W. Luton [00:04:32]:

Well, golf and bike riding sounds great to me. Add a trip to the farmers market and that is quite a triple. All right, we got to get to work here, Mike. I like to get into. I want to start by discussing a big topic that was part of one of the opening keynotes, if not the opening keynote at, of course, Gartner Supply chain Symposium in Orlando. And folks, especially for your chief supply chain officers, guess what? There’s even more to deliver now. Mike, your colleague Tom Enright gave a great keynote where he said the following, quote, stakeholders perceive that the worst of the supply chain crisis has receded and CSCO’s now face the prospect of being allocated fewer resources with the expectation of returning to a role more confined within the enterprise to maximize their impact, influence and value delivered across the enterprise. Tom offered this three part framework define focus areas and limits, build multi role supply chain organization, and identify and deliver multivalue plays.


Scott W. Luton [00:05:34]:

Mike, what’s your take it was a.


Mike Griswold [00:05:36]:

Very, I think, interesting keynote from the standpoint of, I think, acknowledging a couple of things. One, the continuing change of the role of the supply chain and the chief supply chain officer, as well as acknowledging that there are new and different challenges that CSCOs are facing. If we think about the run up to the pandemic and the role that the supply chain had was really a kind of a focus on execution and not a lot of expectations around things like growth and innovation, then the pandemic hits. The supply chains, I think, by and large, demonstrated their ability to work through that and drive value for the organization in a very unsettled and disruption laden time. When we look at some of our research during the pandemic, we saw many organizations, those that would be classified, say, as low performing and those that we classify as high performing. The role of the CSCO was elevated. They were in a lot more discussions. They had a larger seat at the table.


Mike Griswold [00:06:58]:

They were viewed as a much more integral part of the organization. If I look at some of that same research that we’ve done more recently, we’ve definitely seen a delineation between high performers and low performers, where low performing organizations are demonstrating some of those attributes that Tom talked about, which is the relegating back of the supply chain to more of an execution function. People not really looking to tap into some of the skills that we demonstrated during the pandemic. And our seat at the table either getting removed, like that crazy uncle at Christmas time who you don’t have a seat for, you put them out in the kitchen right to. In high performing organizations, we still have that seat at the table. And I think what Tom’s message was is in order for you to retain that seat at the table during this time. Now where we’re on the other side of the pandemic and people are now starting to either forget about the supply chain capabilities or, in some instances, kind of take us for granted. There are some new things we need to start to do.


Mike Griswold [00:08:12]:

And I think that was hopefully the big takeaway for the audience was if we want to retain our seat at the table, if we want to be able to continue to demonstrate the value of our supply chain to our organization and to our ecosystem, we have to start doing things differently.


Scott W. Luton [00:08:31]:

Yes. Well said. Hey, when you think about the evolution of c suite roles, do you think the CSCO role, which is still fairly, fairly new, you know, do you think that’s got a more unique evolution than some of the others come and gone, some of the long, long current ones? How do you stack that evolution up?


Mike Griswold [00:08:53]:

That’s a great perspective, Scott, and I agree completely in that I think the evolutions happen in multiple ways as well. To your point, that evolution is a great way to describe it if you think about just how we define the role. If people were able to see Simon Baileys 20th anniversary presentation around the supply chain top 25, Simon walked through the evolution of the supply chain over the last 20 years. The one element though, to your point, is we’ve only been calling it a supply chain for a relatively short period of time. Things like logistics, transportation, distribution. That’s how we defined it very narrowly. As organizations got better and they got to start to think more end to end, we started to introduce this idea of a supply chain, and then we started, to your point, introduce, well, we need someone to run this. But I think even though we’ve been evolving the CFCO title in many organizations, the responsibilities still haven’t necessarily changed.


Mike Griswold [00:10:07]:

We’ve called them a cheap supply chain officer, but they don’t necessarily have the demand signal. They don’t maybe manage aspects of new products. Maybe they don’t even have influence around sourcing and procurement. So I think the role continues to evolve, and I think what our research tells us, and when you look at top 25 companies, that role, while it evolves, it evolves in a positive way. In terms of span of control, the span of control gets larger. Now, I’m not here to tell you that your chief supply chain officer has to run the world to be successful. What I am telling you though, is if your chief supply chain officer is only looking at distribution centers and transportation, then you’re not taking advantage of probably that individual skill sets as well as you’re not taking advantage of what an end to end orientation around your supply chain can bring. You just look at our top 25 companies and how they perform in terms of revenue growth, in terms of return on physical assets, in terms of inventory turns.


Mike Griswold [00:11:16]:

And the majority of our top 25 companies have that broader definition of the supply chain. So I think we are going to continue to iterate on this title. And my hope is not only from people that were at the symposium, but people that continue to read our research that we need to continue to expand how we think about that role. Many organizations have started to fold in sustainability, in it, into that chief supply chain officer role, of slipping back into this idea of taking your supply chain for granted, not utilizing the skills of the people in those roles to really create value for the supply chain. And again, that’s another one of those underlying messages that Tom had on Monday is you have this, I will say in some organizations, underappreciated, I would say in many organizations, and underutilized resource or muscle in your organization that can drive revenue and support innovation.


Scott W. Luton [00:12:23]:

Agreed. Great points there. I’m glad I followed up with that question to get those additional ways that not only the functional areas, the skill sets, the craft, and of course, the leadership, titles and roles, all that’s been constantly evolving. So thank you for sharing. All right, my good stuff. I want to get into our second topic now. I gotta. I must be late to the party, maybe real late to the party when it comes to this phrase that’s been used for a long time now.


Scott W. Luton [00:12:51]:

I was talking with my new friend, John Desarbo from ZS at the symposium this week, and he uses phrase that really resonated, don’t pave the cows pass. Don’t pave the cows pass. Mike. Now, I got to tell you, to me, there’s a lot of different ways we can interpret this phrase. For me, it’s like, don’t over solution a problem that doesn’t even really exist. Right. And this is where maybe it stuck in my. In my crawl when I was working at one manufacturing plant in my career, Mike, there was a farm right across the road from my office.


Scott W. Luton [00:13:24]:

This is my metal stamping days, right. And on those really tough days where things just weren’t going right, I can really recall gazing out my window and watching these cows move from one end to the other end through these dirt trails that you could tell they’ve been doing, you know, trotting these trails forever. And it really took me back to the, where I was getting. Not rewarding myself, but I was daydreaming a minute from some of the pain I was feeling in the, in the operation. So your take on this old adage of don’t pave the cow’s path.


Mike Griswold [00:13:56]:

Yeah, it’s an interesting one, Scott, and I think it’s got a cousin in terms of putting lipstick on a pig. Right. I think those two, I don’t know if they have the same origin, but I think the message that they’re conveying, I think are pretty similar. Right. If we close our eyes and we think about what a cow path looks like, you gave a good description there, you know, a. The cows travel the same path back and forth every day, and they just wear a path into the ground. If we think about supply chains and we think about business in general, it’s very easy for us to say, let’s change a process. And let’s just pour a batch of cement over these cow paths and let’s call it a day.


Mike Griswold [00:14:39]:

If the path the cows were taking was not the most efficient path, or not the best path, or not the safest path, all we’ve done is it made it easier for them to follow that path. And I think the message here is, when it comes time to revisit that path, when it comes time to revisit a particular process or a particular activity, we want to resist the temptation to take the easy road and just pave over it. And if we think about applicability, it could be, let’s avoid just making a tweak to a system. Let’s avoid even potentially just throwing a new system in, that all it’s going to do for us is let us get to bad things faster. That’s what we really have to avoid. And I think it’s one of those things where in today’s environment, and Tom talked a little bit about this in his keynote as well, around how we have these grand ambitions, around projects and improvements and initiatives that we want to work on. But the minute it gets hard, we tend to start to descope, we tend to give people other things to do, and we lose sight of the fact of what we were really trying to do. So I think it’s a great kind of metaphor or analogy.


Mike Griswold [00:16:02]:

And my advice to people is when you’re on an exercise like that, it’s often better to just forget that the cow path is even there and ask yourselves, what are we trying to do between point a and point b, and what’s the best way to get there? And very, very infrequently, is it to pave over the cow path.


Scott W. Luton [00:16:23]:

Yes. Who would have thought we would learn so much from a day at the farm? My, huh? Pigs, cows, who knows what’s next? Ducks, chickens? But I enjoyed your take on that. Even you see how it resonated with me and how I interpreted that metaphor or analogy, whichever one it is, and your take, which they had some similarities, but it’s pretty different. It can be different to everybody. But what it doesn’t change is those. Those little cows. As I was taking a break from metal stamping and all the challenges there within, and watching how easy their day was going back and forth on those non paving cow paths. If it were only that easy, Mike.


Mike Griswold [00:17:09]:

Especially in this virtual world that we work in today, who hasn’t looked over and seen their dog or their cat just kind of laying in the sun with not a care in the world, right?


Scott W. Luton [00:17:21]:



Mike Griswold [00:17:21]:

Or looked over at your fish tank and saw your fish just kind of merrily swimming along, blowing their bubbles without a care in the world, and said, man, I could use a day like that. Yeah. So watching those cows just kind of go from point a to point b, and every once in a while, it’s like, yeah, that wouldn’t be a bad gig.


Scott W. Luton [00:17:41]:

You know, we’ve done a lot of shows, and that’s. You’re the first person, I’ve oftentimes, especially looked at my dogs as they’re napping for the 17th time by noon. And you’re the first person to call that out because I think we’ve all had those thoughts. Good stuff. Okay, before we put our finger on the pulse of what’s coming next at Gartner, one of my favorite questions to ask you, Mike, given all the movers and shakers you talk with, work with, you hear from, lean in, talk shop with what’s been one of your key takeaways from a conversation you’ve had with one of these unnamed global supply chain leaders will protect the anonymous. What’s been one exchange that’s really stuck with you here lately?


Mike Griswold [00:18:20]:

There was one a couple of weeks ago, and it also piggybacks into some of the things that we talked about at symposium and one of the macro trends from our supply chain top 25 research that we can talk about next month if you want. We have the big reveal on the 22 May. Anyone interested in that to see where the 2024 list of top 25 companies are. There continues to be lots of discussions and questions around this intersection between technology and people. And these conversations run the gamut from complete trepidation that technology is going to replace people, to the other end of the spectrum, which is we’re only going to dabble in this type of technology because we’re concerned about the impact that it has on people. And I think the truth and where we’re going to end up lies somewhere in the middle, where we’re going to have to figure out how do we augment decision making and intelligence with things like AI and generative AI into the work that people are already doing. Whether that’s moving the decisions to more of an exception base, where we can use technology to automate decisions. Think things like awarding of sourcing contracts.


Mike Griswold [00:19:46]:

If there are a set of business rules and principles that we as a human would use to make that decision, we can put most of that into technology. But there’s things like we’ve had lots of discussions around demand planning where we probably are not in a world in the foreseeable future where we have nobody that’s involved in the demand planning process and it’s all happening through a black box. So I think the conversation that people want to have is not one around the replacement of people and not one about the ignoring of the power of this technology. It’s that intersection. And we spend a lot of time both within the supply chain analyst community and the broader Gartner it community, talking to companies around what that intersection is going to look like.


Scott W. Luton [00:20:37]:

I want to go back to where you started, your response there. So May 22, I think I heard you right. That’s the big reveal for the Gartner supply chain. Top 25 for 2024. Hard to believe that’s already here. I remember when you and I were talking about, I think, the 2019 version edition. So I think you’ll have a live event on May 22, if I’m not mistaken, Mike, as you rolled out, right?


Mike Griswold [00:21:01]:

Correct. Live reveal. We’ll do the countdown. We’ll talk about the macro trends. As always, it’s one of, one of the most attended gartner webinars across the entire company. And it’s, you know, I think for people that are, you know, have a specific interest around how their particular company might do as well, just as a general interest or what are the things these leading companies are all working on that I can learn from? It’s a great 60 minutes of insight. Now I’ll raise my hand and say not super objective, but at least I’ve been told by others, right. It’s a great way to gather insights from leading companies.


Scott W. Luton [00:21:40]:

So many fans. As you mentioned, it’s one of the biggest attendant events of the year. Lots of fans of the whole top 25 program. And I love all the takeaways we can learn by all of y’all’s exhaustive research in these annual industry leaders and their performance and their challenges and their successes. You know, we really, we learn from all of it. So we, well done to you and the team. And folks, you can learn more if you’re listening to this after May 22. I’m sure, Mike, you can probably tune into that session on demand, too.


Mike Griswold [00:22:12]:

Yes, for sure. For sure.


Scott W. Luton [00:22:14]:



Mike Griswold [00:22:15]:

All right.


Scott W. Luton [00:22:15]:

So beyond the supply chain top 25, which, looking forward to that, we’ll dive into that next month in June. What else is coming up next at Gartner, Mike?


Mike Griswold [00:22:25]:

So for folks that couldn’t, for whatever reason, make it to Orlando in, I think it’s four weeks around the 10 June, that Monday, Tuesday, Wednesday, we’ve got our symposium in Barcelona. So we are now at a point where we can do this event multiple places around the world. Barcelona will be doing that in June. And then I know as we’ve talked in the past, as we move into October and November, then we’ll be launching or not launching. But we’re having our second annual planning summits, London and Denver this year, where we really will do deep dive into planning. Everything and anything you want to know about planning. Those will be the must attend events for people interested in planning.


Scott W. Luton [00:23:10]:

Love that. London and Denver coming up soon. They’ll be here for you know it folks. Of course you can learn And Mike, how can folks track you down if they want to have a conversation? One of the sharpest folks, at least I know, in supply chain. Your thoughts?


Mike Griswold [00:23:26]:

Yeah, email LinkedIn LinkedIn happy to chat. If you attended symposium and there were things you find interesting, drop me a note. I can connect you with some research or answer any questions you might have.


Scott W. Luton [00:23:39]:

Wonderful. And one other way you might meet Mike is if you’re standing in the middle of the fairway or 2ft from the hole on the green, because that’s where his golf ball will land up most days. Is that right, Mike?


Mike Griswold [00:23:51]:

Well, I don’t know that I’d say most days. I would say there’s a few days where that is the case. You’re more likely to run into me at the driving range, actually. I love to practice. I love to work on my game. You’re probably more likely to find me in the driving range than the middle of the fairway.


Scott W. Luton [00:24:05]:

All right, practice makes perfect. Good stuff, Mike, always a pleasure. I enjoy our conversations. We get lots of feedback from all of your observations once a month. We love it. Looking forward to June already. Be big. Thanks to Mike Griswold, vice president analyst with Gartner.


Mike Griswold [00:24:20]:

Thanks. Always happy to be here, Scott.


Scott W. Luton [00:24:22]:

All right, so folks, hope you enjoyed this session as much as I have. I’ve got my three pages of notes with the one and only Mike Griswold. Looking forward to next month already. Hey, be sure to tune in to check out Gartner program and check out the upcoming symposium. Check out that may 22 big reveal of the supply chain, top 25. Of course, that will be on demand as well. Tons of great lessons and key takeaways there from all of that programming. But whatever you do, hey, take one thing that Mike shared here today, put it into practice.


Scott W. Luton [00:24:52]:

Your folks, your people are ready to change how business is done right and be more successful, make better decisions. But it starts with leadership and starts with action, so deeds, not words. With all that said, Scott Luton, challenge you to do good, give forward, be the change that’s needed. And we’ll see you next time. Right back here at Supply Chain Now. Thanks for bye.


Narrator [00:25:14]:

Thanks for being a part of our Supply Chain Now community. Check out all of our programming at and make sure you subscribe to Supply Chain Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter and Instagram. See you next time on Supply Chain Now.





Featured Guests

Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here:


Scott W. Luton

Founder, CEO, & Host

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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