Supply Chain Now
Episode 1183

More and more organizations are starting to see the value that their supply chain can bring.

-Mike Griswold

Episode Summary

Mike Griswold, VP Analyst with Gartner, is back with our popular “Supply Chain Today and Tomorrow” series. Mike joins Scott and Greg monthly to share new developments across the world of global supply chain, and weighs in with his take.

In this episode, we are bringing back one of Mike’s favorite themes, Hollywood week! Listen in as Mike shares a few of his favorite movie quotes that can be associated with key trends in what we’re seeing in global supply chain, and a lot more.

Episode Transcript

Intro/Outro (00:03):

Welcome to Supply Chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from Those Making Global Business happen right here on supply chain now.

Scott Luton (00:33):

Hey, good morning, good afternoon, good evening, wherever you are, Scott Luton and Gregory White here with you on Supply Chain. Now welcome to today’s live stream. Hey Greg. How you doing today?

Greg White (00:44):

Doing quite well.

Scott Luton (00:45):


Greg White (00:46):

Using the name that my mother gave me, I think her quote was, she thought it would sound good. And then I b m boardroom <laugh>, b m Boardroom Once, and they did not call me Gregory <laugh>.

Scott Luton (00:59):

I watched a Seinfeld episode last night where George is dating a very formal individual and she calls Jerry Seinfeld, Jerome. And it’s really funny just throughout the show. So anyway, Greg back, uh, popular demand. We have got, we’re continuing a long running series, long running popular series supply chain today and tomorrow with Mike Griswold from Gartner. And we are going to be talking about some critical must not miss developments across global supply chain today and time, and two movies probably from the seventies, eighties, nineties, and two thousands. I bet. What do you think, Greg? Yeah,

Greg White (01:42):

I doubt, I doubt I’ll reach back for the

Scott Luton (01:44):

Forties. <laugh>? No. All right. Maybe not. Maybe not. But that folks, we got a great show. Well, there

Greg White (01:51):

Is, uh, when it, what is it’s a Beautiful Life. Is that It’s a wonderful Life. Is that thirties? 1938, correct.

Scott Luton (01:58):

I think you’re right. Without looking

Greg White (02:00):

Maybes the thirties, because there are some, there are some supply day happenings that could make you wanna jump off the

Scott Luton (02:05):

Bridge <laugh>.

Greg White (02:07):

Unless you’ve never been born,

Scott Luton (02:08):

Unfortunately. You’re right. Little Shop of horrors. Little updated references. Groundhog Day. Oh, I’ve got ’em all teed up right over here. Greg <laugh>. Alright folks, we wanna hear from you though. So we’re about to have Mike join us. We’re gonna walk through three supply chain trends. We’re gonna really bake in a lot of probably movie references. And folks, let us know what you’re thinking. Let us know some of your trends you’re identifying in some of those movies. Like Andre, Greg is back with us holding down the fork. Yeah,

Greg White (02:38):

Blake came back, please. Andre.

Scott Luton (02:40):

And of course Lee

Greg White (02:42):


Scott Luton (02:43):

<laugh>. That’s right. Lee Lutton with uh, the pride of Aiken, South Carolina. Great to see you mom, as always. Alright, so Greg, before we bring on Mike Griswold with Gardner, let’s do this. Let’s share a couple resources on the front end here. ’cause folks, y’all know we’re on a, on a mission to help make your lives, your jobs, your organizations, your supply chains easier. One of those ways is you can check out our weekly, almost weekly newsletter. We skip, I think Labor Day weekend. We, our team’s gotta take some of those holidays off too. So our, almost weekly, with that said LinkedIn newsletter and here, Greg, we talked about a variety of ways you can really support the veteran community, whether they’re in transition or they’re already out in the business world. Your quick thought there, Greg.

Greg White (03:28):

Yeah, very cool. We talked about that Monday had significant depth, but yeah, that’s a difficult transition. So I think anything that business people could do to give vets the perspective on how raus and how much less organized or structured I guess we are in, in civilian business, it’s hugely helpful.

Scott Luton (03:49):

Hmm. Raus. That’s a great word. Greg

Greg White (03:52):

Raus, right. Thank

Scott Luton (03:52):

You for expanding my vocabulary for about five ongoing five years now. I appreciate that <laugh>. All right. Also, speaking of resources, and by the way folks, our webinars are free to attend. You just gotta register tomorrow. We’re hosting Paul and James Paul’s with Trace Gaines. We’re talking about five steps to getting proactive with digitization. I always trip up on that word, digitization and supply chain data at 12 noon Eastern time. Join me and Greg for that. Greg quick blurb there. Be there. Be Square.

Greg White (04:25):

Yeah, I mean, what do we talk about all the time? Digital transformation, digitization, democratization,

Scott Luton (04:32):

All of the Asians.

Greg White (04:34):

And, but, but I mean the world is ever more connected and never more connected than what it’s in supply chain. So,

Scott Luton (04:41):

So true. All the Asians, I love that

Greg White (04:44):

Be the nineties <laugh>.

Scott Luton (04:46):

And folks, we drop links there so you can check out the newsletter we mentioned and the webinar, your one click away. We try to make things easy. Easy is good. Okay, everybody. So, uh, little note here, Catherine and big thanks to Catherine, Amanda behind the scenes. 1946 is when it’s a Wonderful Life was released.

Greg White (05:04):

Oh wow. Okay. So after the

Scott Luton (05:07):

War I,

Greg White (05:08):

Yeah, why? I wonder what I’m thinking of those 30. Oh, gone with Wind.

Scott Luton (05:14):

That’s it. One

Greg White (05:14):

Other one of big classics. Yeah.

Scott Luton (05:17):

Alright, so stay tuned folks. Stay tuned. We’re gonna have a lot of fun. It’s gonna be informative, entertaining, and educational here today, as always is. So with no further ado, Greg, I wanna bring in our featured guest once again. Mike Griswold, vice President Analyst with Gartner. Hey. Hey Mike. How you doing?

Mike Griswold (05:33):

Hey. Hey. I’m doing well. Thanks. How’s everybody doing?

Scott Luton (05:35):

Doing wonderful. I just learned that I cannot sneak a drink. The swoosh is not long enough to sneak a drink. I gotta get better

Greg White (05:42):

Online patent. Tried to do that. <laugh> you on actual televis joke. Right,

Scott Luton (05:47):

Right, right. All right, so Greg and Mike, man, we got a lot to get through here today, but I wanna start as we always do a little fun warmup question and we’re gonna celebrate what I bet bet is a very popular day here in the States. It’s National Taco Day here in the us which is kind of weird to me because you would assume, I guess I would assume that it would be a fall, a Tuesday. But interestingly enough, taco Tuesday phrase was actually trademarked here in the States back in 1989 by a place called Taco John’s up in where everyone thinks of when they think of tacos, Wyoming. So that, I guess that was a thing. So I’m gonna ask Greg and Mike here light one of life’s burning questions. What is your go-to when it comes to getting the best tacos on the planet, or at least in your neck of the woods? So Mike, let’s start with you.

Mike Griswold (06:38):

Yeah, so not a big taco fan, believe it or not. We have a very good taco kind of area around me, but I’m not a big taco person. You know, if, if we want tacos, I actually prefer my wife makes some really good fish tacos.

Scott Luton (06:53):


Mike Griswold (06:54):

So I’ll just head downstairs from my office and we’ll have fish tacos. So yeah,

Scott Luton (07:00):

love that. All convenient. You’re saying you’re vertically integrated, is what you’re saying, Mike?

Mike Griswold (07:04):


Scott Luton (07:04):

Is that right? Yes. <laugh>. Alright, Greg, I think, you know what? No, you always surprise me. I know we have a couple places that we love here in the metro Atlantic area, but what is your go-to Greg?

Greg White (07:15):

Well, my favorite is Mexico City. I mean, if you want good, what we now, now call in the state street tacos. They just call it tacos. You could get on the street. Mexico City is great for that, but Taco Vo has to be number one. It’s num, it’s one of the top five taco joints in America. And it’s also being that it’s from my house, so.

Scott Luton (07:40):


Greg White (07:41):

That’s not a bad thing. Used to be served outdoors like it should be dumpy little shack where you’re probably safer outdoors than indoors. But now they’ve moved into a big old restaurant and brought the picnic tables from outside in and so you can eat their radio, Sean, which is nice. And the place is just packed.

Scott Luton (08:05):

Okay, that sounds delicious. Sounds delicious. Both do. I would add, Amanda’s telling me that Taco John’s a place at trademark, trademark name. It’s big in the Midwest, Iowa and Nebraska at least. So lots of tacos there.

Greg White (08:18):

I thought I was wondering if it was a chain, because I’ve actually eaten that Taco John’s. Okay.

Scott Luton (08:24):

It’s new to me.

Greg White (08:25):

I’m gladly trademarked. Taco Tuesday, he talk trademark. Great topics.

Scott Luton (08:31):

Right. And I’ll just throw one more. So Mike says, stays home. Greg shared his favorite Nuevo Laredo here in off Chattahoochee Avenue, if I’m not mistaken, Greg. Yep. Crossing the Pepsi plant in metro Atlanta is one of the places to go here in the a t l. Alright, so we’ve got a lot to get to here today, now that we’re all starving, we’re bringing, bringing back one of Mike’s <laugh>, one of Mike’s and all of ours. Really our favorite themes Hollywood week. So as we were talking pre-show, we’re gonna get Mike to share three key trends in global supply chain that can be associated with movies, TV shows, you name it. Kinda like, um, with the ongoing freight market challenges, maybe we weave in the Stephen King Classic from the nineties, misery, who knows? Stuff like that. We have a little fun and inform at the same time. So that does not get Greg’s approval. I could tell with the shaking your head, Greg. All right. So, uh, Mike, where are we starting with our first trend of the day?

Mike Griswold (09:34):

So I wanna, before we do that, I wanna go back real quick. Okay. To your veteran announcement, right? Mm-hmm. In, in the beginning of this, I don’t have any quotes from the movie, but, and I think most people who joined us over the months know a big military history person 30 years ago yesterday. And today was the Battle of Mogadishu Black Hawk down. Mm-hmm. If you get a chance to see the movie we

Scott Luton (09:57):

A year ago, wow. 30

Mike Griswold (09:59):

Years. Hard to believe, isn’t it? But if you people out there, if you get a chance, see the movie, read the book, the book is better as it almost always is. Mm-hmm.

Scott Luton (10:07):


Mike Griswold (10:07):

It’s pretty significant event in the course of American military history.

Scott Luton (10:11):

Yeah. So

Mike Griswold (10:12):

With, with that outta the way, let’s start with this idea that we talk a lot about here around agility and resilience. Mm-hmm. And to some degree adaptability. And what I have is, I have three movies and three quotes. The first is from Jaws, obviously we’re gonna need a bigger

Scott Luton (10:29):

Boat, right? That,

Mike Griswold (10:30):

That talks about kind of getting in the middle of the ocean and having no plan A or plan B. The other thing as a quick side note, which I wanna get to see, I don’t know if anyone in our audience has seen it. Okay. I came across, there was a Broadway play that is about the, the making of Jaws. It’s got three characters.

Mike Griswold (10:53):

Robert Shaw’s son plays Robert Shaw in this play. Robert Shaw, the quick character. And, and the, the premise of the play is during the filming of this, when they’re out in the ocean, Bruce, the mechanical shark breaks down and it breaks down for hours. So this play is about the three of them passing time while someone tries to fix the shark. I guess they didn’t get along kind of Offscreen. I don’t think Robert Shaw cared very much for Richard Dreyfus, which I get. I don’t like him Much either, <laugh>. But anyway, so as a side note, if anyone has seen that, let me know. ’cause I’d love, I I’ve seen snippets on YouTube, it looks fantastic. But anyway, we’re gonna need a bigger boat.

Scott Luton (11:36):

Hey Mike, I gotta throw something in and Greg and I have seen this before. We had a little fun with it, uh, a month or two ago. There is a a, a neat shot and it must be from when the big mechanical shark breaks Down because Robert Shaw is on the back of the, the prop boat and he’s either reading a book, he’s Got his legs crossed, he’s really relaxed and right beside him is this massive mechanical shark <laugh>. And it’s just a great little scene. I don’t have to go back and dig that out. But like Greg, I think we messed around and added your infamous hashtag startup life to that scene, Greg, right. Finding peace where no matter what’s going on around, is that right, Greg? That’s right.

Greg White (12:12):

You know what’s, what else I’d discover is the reason that the big great white shark in Finding Nemo is named Bruce is probably because.

Mike Griswold (12:21):


Greg White (12:22):

Bruce The mechanical shark. I just thought about that.

Mike Griswold (12:25):


Scott Luton (12:26):

Okay. I’m just having a eureka moment and epiphany.

Greg White (12:29):

That was, that was some great movie inside for somebody to do that. <laugh>.

Mike Griswold (12:33):

Alright. It looks like Catherine has found the show. The shark is broken. So Catherine, thank you very much. Again, if anyone has seen it, uh, I’d love to hear it. It looks fantastic. So that one’s kind of a no-brainer. The second one from Top Gun, I feel the need for speed, right? Everyone’s talking about how do we get our supply chains faster. And then the last one from the Wizard of Oz, we’re not in Kansas anymore. And I think the reason that resonated with me is our supply chains are now so much different. They don’t look anything like they used to look even before the pandemic supply chains were starting to evolve. So when I think about this idea of agil agility and resilience, those three things came to.

Scott Luton (13:16):

Okay. So let’s pause there for a second. So the first trend is that agility and resilience. And, and Mike’s already dropped a lot of different references there, Greg, Respond To that. What comes to your mind when you think of some of those themes and movies that might lay out there?

Greg White (13:32):

Y yeah. Well, I mean, agility and resilience is what supply chain is about. I’ve always contended that it is not a cost saving exercise regardless of the way that we mentioned from the beginning of time. But it is instead a risk balancing exercise. It is trying to preempt problems as much as you can and responding as quickly as you possibly can when you cannot. I always often quote my on this whole notion of rewarding the arsonist, right?

Greg White (14:02):

Where the culture of supply chain has become to kind of ignore all of the possible faults, flaws, ilities in a supply chain, and then reward ourselves for letting it collapse and then stacking it back together. So I think that one of the things we have to acknowledge is that we have to predict and preempt these fragilities, and that’s what resiliency really is. Mm. So can I give you a movie reference, please? It’s not particular these trends, but this is, um, sort of a symptom of supply chain. So my movie reference is Titanic, which is and under, under engineered technology operated with hubris and carelessness in, uh, threatening waters dangerous waters, which we often do in supply chain.

Scott Luton (14:53):

Mm, that’s an excellent point.

Mike Griswold (14:55):

I mean, I, I, I think Greg, that’s a great example because if you think about the, the other message I I think about when I think about Titanic is the kind of the conflict of goals, right? Because you have the white line, or the white star line says, we need to get from point A to point B as fast as we can,

Greg White (15:16):


Mike Griswold (15:17):

Don’t really care, you know, what’s in the water, right? The cap, the captain is trying to say, oh, he doesn’t do a very good job of it. Obviously the captain is trying to say, well, wait a minute, there’s some risk here. We need to slow down. We need to think about a different course. So you’ve got these conflicting goals, which everyone deals with in real life, right? You know, one person, one part of the business wants this, another part of the business wants that. That’s a great example, Greg, Titanic of those conflicting goals. And what can happen if you don’t find a way to work that out. Obviously for many organizations it’s not as bad as hitting an iceberg in the Titanic, but it could be. Mm-hmm. Right? If, if you don’t figure out how to navigate that,

Greg White (16:00):

It’s the risk of losing the entirety of your Carving.

Scott Luton (16:04):

Mm-hmm. Yes. Excellent point. All right. So before we move on to the second trend, I think I can share this graphic thanks to Catherine because we, I wanna go back to the play. I think it’s A play. This Is The Shark is broken.

Mike Griswold (16:19):


Scott Luton (16:20):

I believe right Mike?

Mike Griswold (16:21):

Yes. That is it. All right. That is it, Catherine. Thank you so much.

Scott Luton (16:26):

Ian Shaw, I guess is Robert Shaw’s Son and I guess His partner there, Joseph Nixon. So y’all check that out. And, uh, Five star reviews from the Times Sunday Mirror, the Telegraph, you name it. So we’ll have to check that out there.

Mike Griswold (16:40):

There’s snippets. I’d YouTube, and again, I’ll date myself if anyone has seen Robert Shaw in Jaws or The Deep or the Guns in Navarone, his son looks and sounds mm-hmm. Exactly like him. It’s Unbelievable. I guess you would expect that from a sibling, uh, or a child. But yeah, it’s uncanny how much he looks and sounds like his dad.

Scott Luton (17:03):


Greg White (17:03):

I wonder if he can sing Farewell on the do as well As Robert Shaw can because that’s one of my favorite songs.

Scott Luton (17:09):

Which one was that? Greg Farewell

Greg White (17:12):

The Dew to You. Oh, remember when he that as the

Mike Griswold (17:17):


Greg White (17:17):

Before They get hit by the Shark

Mike Griswold (17:19):

Also. Yes,

Scott Luton (17:21):

Greg. That is a great call out man. You don’t miss A thing.

Greg White (17:24):


Scott Luton (17:24):

Andre says, I think resilience shines through in the movie The Revenant. Now I’m not sure if I’ve seen that movie. Have y’all seen Greg? My, I

Mike Griswold (17:33):

I have not.

Greg White (17:35):

It’s about some guy up in some godforsaken cold wasteland.

Mike Griswold (17:39):


Greg White (17:40):

Looking for somebody. I don’t remember her being looked for. I don’t remember.

Scott Luton (17:44):

Alright. I think

Mike Griswold (17:46):

Rio and Amanda reminds us.

Scott Luton (17:48):

Okay, so Tom Hardy and Leonardo di Cap DiCaprio. Okay, I’ll check that out. Alright, so let’s see here. Mom. Lee Luton says No shark movie since Jaws has been so scary. The music itself was scary.

Greg White (18:03):

I wouldn’t do it. So we lived in Springfield, Missouri at the time, and I wouldn’t even go in the lake. We went fishing every Weekend and ski.

Mike Griswold (18:11):


Greg White (18:12):

Lake of the Ozarks and Lake or Table Rock Lake. And I would not go in the lake for weeks after that.

Mike Griswold (18:17):


Scott Luton (18:18):

I’m with you. I gotta be able to see my toes. All right. So that’s just the first trend. So I think, and I’m gonna circle back to some of these other comments here in a second, but let’s move to trend Number two, Mike.

Mike Griswold (18:28):

Yeah. Trend number two, I think we’ve talked about this as well on this show, is, is a redefinition that is happening around how people think about their supply chains. And I, and the movies that come to mind for me. And I actually have four. ’cause something that Greg said triggered another thought. So I’ve got four. The first is, and we joked with Catherine, she’s gonna have to look all these up. So, cool hand Luke,

Scott Luton (18:57):

Like what

Mike Griswold (18:57):

We have here is a failure to communicate you

Greg White (18:59):

Really. And

Mike Griswold (19:00):

I think under understanding what we want our supply chains to do and the supply chains communicating what they can do, I think is huge. Casablanca, what we have here is the beginning of a beautiful friendship, right? I think more and more organizations are starting to see the value that their supply chain can bring, right? And so what popped into my head, Greg, when you were talking, when I think about value is, uh, Jerry McGuire showed me the money, right? Mm-hmm. Supply chains are now being asked to, to help, uh, CEOs with things like revenue growth entry in new market. Yeah. Show me the money. And then with having six grandkids, I get exposed to a lot of kids movies. My favorite line from the Olivia Bugs life is the number one rule of leadership. Everything is your fault, <laugh>. And people raise their hands, right? And say, how many times have you heard it’s all the supply chain’s fault, right? So we need to start to figure out how do we change that narrative a little bit. But those were the four movies that came to mind when I think about how people are redefining their supply chain.

Scott Luton (20:03):

I love that. All right, two quick thoughts. I’m gonna come to you, Greg. First off, I’ve heard that Bug’s Life quote from Greg, countless times Over Our friendship one And Number two, our dear friend Jenny Frum’s with us, Greg singing, I’m so glad I checked in. She says, Jenny, we love you. Great to have you.

Greg White (20:20):

<laugh>. <laugh>.

Scott Luton (20:22):

Alright. So Greg Redefinition and, and of course Mike just dropped some Serious Content on us there.

Greg White (20:27):

Yeah, I don’t know what movie this is, I’m not sure what movie to tie it to, but maybe it’s one with Nicole Kidman. What has been seen cannot be unseen, right? Mm-hmm. And that’s, that’s the thing that I think has re really redefined the supply chain. I think for all of of our coveting about wanting more credibility, a seat at the table and that sort of thing, we didn’t really know what that meant. And after what I’m gonna talk about, Scott, the great toilet paper shortage of 2020, everyone knows what a supply chain is. Everyone knows what it does. And everyone knows that at some level, everyone is at fault. If a supply chain fails, it’s not just Target Costco’s fault. It’s not just the retail facing entities for retail goods, it’s everyone. Right? It’s charman, it’s the paper providers, it’s the, um, pul processors, whatever. So I, I think that is a really and very important thing we keep saying, and I will disagree till the day that I don’t, we keep saying that supply chains are more disruptive, whatever than they’ve ever been. It’s absolutely untrue.

Greg White (21:38):

Don’t believe that one bit. It’s just that nobody gave a before because nobody knew what supply chain was or did. And, and to Mike’s point, it was the supply chain failed. Mike, it’s your fault. End of discussion. Not what could we do about it? Not what did we do to crack the ilities that we knew existed in the supply chain. Right? What unreasonable demand we put on the supply chain, or lack of preparation, preparation we had in the supply chain. It was just, was just, it failed end of discussion. So now that it’s been seen, I think consumers, we, consumers, we’ve forced companies to examine their supply chain more thoroughly. And why, because there’s nowhere to hide and more is at state when delivering goods here, your brand equity is at stake. Think about how many companies during just after the, the, um, pandemic went down the tubes because they couldn’t deliver, right? I mean, Peloton, Peloton exploded with demand, right? So they shipped everything at an unsustainable cost and crossed the account.

Scott Luton (22:48):


Greg White (22:49):

Right? I mean, those are discussions that literally my guys like Mike and I have been having for decades is sure we can get it here faster and sure we can give you a hundred percent bill rate, but it’s going to cost more than the company can afford. So I think that visibility of the entire world to supply chain is the thing that, that has impacted it the most.

Scott Luton (23:12):

All right, Mike?

Mike Griswold (23:13):

Yeah. I couldn’t agree more, Greg. I, I think the, the part that you said around getting a seat at the table, I think what resonates the most with me when we talk to clients, one of the things we we try to do is when we give them advice, it’s what are you signing up for if you wanna take advantage of this advice? And I think one of the things we as supply chain professionals is Greg said very well, we always wanted a seat at the table, but I don’t think we ever really knew what that meant. And we didn’t know what we were signing up for when we decided to get a seat at the big people’s table. And now that we have it, it’s how do we keep it and how do we not get relegated To the

Mike Griswold (23:55):

Perception that people had of us pre pandemic? ’cause if I look at some of our research data, what we’re seeing is in less performing companies, the supply chain is now starting to get moved out of that seat at the table. High performing companies recognize what they have with a really good supply chain, and they’re keeping that seat at the table. So my advice to people, our advice to people when, when they talk to us and we talk to them, is you need to continue to demonstrate relevance. You need to continue to show the business, this is why we’re here and this is the value that we can create. And if you don’t do that right, and this is a, I guess a soccer reference, I don’t know what it means, you’re gonna get relegated. And I’ve, I’m assuming it’s a bad thing in soccer to get relegated. It’s, we know it’s a bad thing to get relegated in the supply chain.

Scott Luton (24:50):

Mm-hmm. So to our non soccer fans, perhaps if you watch baseball, getting relegated is kind of like getting pushed down from the major leagues to AAA or AA because of your performance. Correct.

Greg White (25:02):

Not one player, the entire franchise.

Scott Luton (25:05):

Right. Good point.

Greg White (25:05):

You feel like, right, that would be like the Yankees getting moved to aaa, which this season is <laugh> that might happen.

Scott Luton (25:13):

Probably should happened, right? All right, man, y’all share a ton there. I just wanna add just two quick things. Cool. Hand Luke, one of my all time favorites. So many good scenes from that. But when he tries to eat those, when he does eat those 50 boiled eggs, it makes me not want eggs for about three years. Um, and then secondly, yeah, Greg, you mentioned tp. It’s so interesting. I didn’t know that we had a major issue across the global toilet paper market, but if y’all seen the recent announcement, I think it’s Sharmin, I could have that wrong. They have re-engineered how each sheet is the perforation between It.

Scott Luton (25:51):

So, and from what I’ve been reading, not experimenting with, but reading. So you can pull it and tear it easily, it from any angle. I didn’t think that was an issue to spend a whole bunch of money on doing. But Greg and Mike, I’ll defer y consumers as well. Do they? Is that valuable or not valuable? Y’all, y’all thoughts?

Mike Griswold (26:12):


Greg White (26:13):

I’m not using toilet paper here, right? No,

Scott Luton (26:17):

the, the perforation changes.

Greg White (26:18):

Well, that’s when you use the perforation, right?

Scott Luton (26:21):

Well, right.

Mike Griswold (26:23):

I’m thinking it’s potentially solving a problem. To your point, Scott, that I didn’t know we had. ’cause it always tears just fine for me. So <laugh>, I, I didn’t know there was a a, a challenge. So in my house, as long as the, this will probably start a a, a short debate amongst everyone in, uh, in everyone’s household, as long as the toilet paper is, is coming over the top of my, oh, life is good. That’s

Greg White (26:46):

The way that happy describes it, by the way, for toilet paper world.

Scott Luton (26:52):

Oh gosh.

Greg White (26:53):

Saying that is the right way.

Scott Luton (26:56):

This brings whether it’s valuable or non valuable, this brings a whole new angle to a conversation around muda or waste. So we will leave it there.

Greg White (27:07):

And why Do I have a feeling, Scott, that these are the same people who can’t unwrap craft singles <laugh>?

Scott Luton (27:13):

That’s good. Great question. Great question. All right, so let’s share a couple things here. Andre wants us to imagine the disruption, <laugh>, when the wheel was first invented. How about that? Can you imagine how long it took to get on or catch on across the globe? Great point there. Jenny enjoys all the movie lines. A very clever Mike. Let’s see. Great to see you, Mohamed. Great to see you here. And we’ll work through each of these, the rest of the comments here as we work through this, the rest of the show. Alright, Greg and Mike, really quick blurb before we hit the third trend, Greg, again, it’s all about resources. We wanna share one more resource with our audience here Today. Coming Up on October 19th, 12 noon, where our friends from enable are joining us, again from numbers to strategy, how finance drives data-driven supply chains. Y’all Join us for that. It’s free to free to attend. You just gotta register. Greg should be another great show with our friends that enable, huh?

Greg White (28:09):

Well, you know, it’s a big part of select team that we often sleep out. Get paid, right? I mean, paying for the shipment, paying for the goods is, it’s part of the supply chain.

Scott Luton (28:22):

That’s right.

Greg White (28:23):

What makes it go.

Scott Luton (28:24):

That’s right. All right. So Mike, back to, so by my count, the first trend I can, and I can’t keep up with all the movie references, but first trend, agility, and resilience. The second one was that redefinition, which I think is a great one that’s not talked about enough. And then thirdly, what’s your third trend here today?

Mike Griswold (28:42):

So this is one where I, I might need some help from the audience and from you guys around some quotes. I, I have one. The third trend is just to focus on people, right? When I think about where we wanna go as a supply chain, right? We can have all the technology we want in the world. At the end of the day, it does come down to people, it comes down to skills, it comes down to relationships. The hottest topic that we have right now in Gartner, which will not be a surprise to anyone is generative ai. And that’s all well and good, but we still need to figure out as people, you know, how are we gonna use that? Mm-hmm. So the quote that I found, and I frankly never read the books, haven’t seen any of the movies. It’s from the Fellowship of the Rings, which basic basically said the quote is even the smallest of people can change the course of the future.

Mike Griswold (29:34):

And when I saw that quote, it really resonated with me when I, ’cause part of my team that I managed looks after supply chain talent. And when I think about how we think about our people, yeah, I think it’s very easy for us to kind of gloss over certain positions within our organizations. And I think this quote really resonated with me from the standpoint that you never know where the next great idea is gonna come from in your organizations. You never know what role or team is gonna play a critical role in the success of your supply chain, right? I mean, Greg and I have a soft spot for demand planners, right? It, it could be, uh, an individual forecaster or an individual demand planner. That is, that is demand planning for a critical skew or component within your portfolio. You just never know. And I think it’s important that organizations canvas their organizations looking for those types of up and coming, um, performance, uh, and and future leaders.

Mike Griswold (30:41):

’cause you never know where they’re gonna come from. So that was one. And then as I was thinking about when you were kind of transitioning to this section, one of my all time favorite movies, my wife and I have this debate every time it’s on TV, is Saving Private Ryan. It lost the best picture Oscar to Shakespeare Love. We have this huge debate all, every time Shakespeare Love is on, oh, it won the best Oscar. No, no, it shouldn’t have. Whatever they know <laugh>. But, but there, there there’s a line in that, in that, in Saving Private Ryan, where there’re kind of as a group trying to figure out the, the value of extending all of this energy to find one person.

Scott Luton (31:22):


Mike Griswold (31:23):

And there there’s an interaction where the individual members of platoon are all griping about the energy. They’re expending to find one person. And there’s this dialogue around basically how do you complain, right? Soldiers can complain up. Uh, officers never complain down mm-hmm. And I think, not that I’m talking written necessarily about complaining, but this idea of feedback, how do you give feedback? How do you give constructive feedback in an organization, I think is another element to this idea of people. And I think if you look at highly successful organizations, one of the things they figured out is how do they talk to each other relative to constructive feedback.

Scott Luton (32:06):

Hmm. Excellent point. Mike. I Tell Can be challenging. I think all of us, I know I’ve had plenty of challenges leaning into that constructive feedback. That’s one of the Best ways to get better. Greg weigh In on his third trend of that focus on the people.

Greg White (32:21):

Well, I mean, I think of it, this isn’t really movie line, but out the mouth, the bay, one of the things that I think we should relish in business generally, but supply chain definitely is this notion of the blessing of naive today of someone who doesn’t know any better saying, why don’t we do it this way? That is oh so powerful. Because I can’t tell you the number of times I have seen or heard it myself where somebody says, well, why don’t we do this? And you think, well, I’ve been doing it for 25 years the other way. I never even thought about doing that. Right? And of course we could do that. So I think that notion of enabling people regardless of what their stature, their tenure, their, you know, um, position is, is really important. Think about how many times you, I mean you might have been standing in a store or where and got a great idea from the stocking clerk or the forklift driver or Right. Or receiving clerk or Whatever, The guy who sweeps the floors, right?

Greg White (33:32):

Okay. There’s a good movie reference for you, right? Which is, I don’t want, I don’t wanna do the one I want to Do, which is, hey <laugh> bba, it’s BBA, isn’t it? Um, No, It’s the notion Of walking Through a NASA warehouse and asking the person who’s sweeping, sweeping the floor, what’s your job Here?

Greg White (33:57):

And that person says, my job is to put a man on the moon. So I think that’s everyone’s job and everyone has some insight to putting a man on the moon or products into motion or service levels to a higher level, whatever it is. So I think that’s one of the things we definitely have to do is open the door because we have so many naive people coming into the workforce. They know nothing about the workforce. And we had so many people who held all of the knowledge in their heads that we never captured, right? This, the great resignation was virtually all baby boomers.

Scott Luton (34:36):


Greg White (34:37):

And so much of what they knew was never captured. And now we have people who know nothing literally in many cases about supply chain or even how to undertake a job because we’re introducing so many people to the workforce now. Hmm. But still there is wisdom in that naive and I think it’s important to enable the ability to capture it.

Scott Luton (35:01):

Excellent point. Excellent point. And Mike, going back to how you kind of opened it, I love that quote, and I’m not gonna get it right, but basically anybody anywhere can impact the future no matter where they are, where they work. How much experience, to your point, Greg, what they’ve done a really big believer in that. And you know what, going back to Jenny’s point, this is why conversations around d e I are so important. Yeah. And with you, you wanna bring everybody into the room to have the conversations because we all look at the problem, the opportunity a lot different just based on what our walk of life has been. So love your third one of the focus on the people. One other thing from Jenny, really quick, and I may not, we’re covering up Michael A. Little too much here. I wanna share this real, she says real <laugh>, Jenny says she got this thing from Dr. Faith Michelle might be Michelle Lee, but Michelle, this acronym Banani, B A N I, We’re living in Aban world, brittle, anxious, non-linear, incomprehensible. And she says, I’m sure it’s well known and maybe I just listened for once, but that, and Vuca, the U C a, which we’ve talked about before, pretty much makes supply chain professional jobs pretty tricky. Okay. So Mike and Greg, We, uh, are going to get, as we start to wrap here with Mike, one of my favorite questions we’ve been asking you in the last few months is one eureka moment. And you’ve probably, you’ve shared a few already, but one, what’s one eureka moment glean from your conversations, your, those kind of confidential sidebar conversations with business leaders over the last month that you think would really intrigued folks here today?

Mike Griswold (36:33):

Yeah. I think there’s just a continued emphasis on diversification of people’s manufacturing strategies. Right? I think we, we’ve talked in the past year, we have a lot of research on this idea of China plus one. Now I think people are, are trying to kind of maybe replace China with somebody else and a plus one. You know, I think the, the challenge with that and, and Greg, we, we’ve spoken this about this collectively numerous times, is there’s been so much investment in what I would call infrastructure in interacting with China that it’s very hard to just unplug that And

Mike Griswold (37:15):

Plug that in someplace else. I think people are looking and trying to explore how to do that. I think they’re looking to find, we talked a little bit about this I think last month with some of the semiconductor work that’s going on, some of the movement of facilities. But I think it’s, it really comes down to where can you do that that already has some underlying infrastructure to support you and can you get an advantage about being in some of these new markets first mm-hmm. So that you have kind of the first access to what in some of these countries is going to be a limited infrastructure in terms of how much new stuff they can support. So I think the, the, the topic that I would share is, is just the continuation around diversification and being very mindful and having a strategy around that. Right? I think there was a lot of kneejerk reaction that said, Hey, we’re going to get out of China. But again, to our earlier conversation, what does that really mean? Right? What are you signing up for if that’s your strategy? And I think there, there’s still a lot of work to be done around that diversification strategy.

Scott Luton (38:23):

Well said Mike and completely agree. That knee jerk reaction, Greg, I don’t know if you remember right when the pandemic hit the states and fully throated, right? March, 2019, I think it was right after, uh, Modex, I think if you remember Greg, we were getting reached out to some folks that right there, they’re ready to pull everything back to the states not taking into account a lot of things you just shared there, Mike, about just the sheer reality and some of the constraints and this, that and the other. But Greg react to what Mike shared there.

Greg White (38:52):

Yeah. I think we’ve seen a lot of near dooring and shoring, whatever you want to call it, brain shoring over the course of the last several years. And we talked with Enrique at Vector who does, whose business in Mexico is booming because of Right. And he, he sees a lot booming there. But it’s a very difficult proposition because China is the largest workforce on the planet by an order of magnitude.

Scott Luton (39:19):


Greg White (39:20):

Right. And additionally they are both culturally and politically compelled to be very, very thorough, hardworking, structured people. Right? I mean this is a, this, let’s think about this. This is a culture that built one of the largest IES in the world out of play. Not people out of play to honor one emperor. Mm-hmm. So I mean this is a very driven culture and you can’t duplicate that on any one place. And I would argue there are the entire continence where you can’t duplicate that. You sure can’t do it in North America.

Scott Luton (40:01):


Greg White (40:01):

I mean it’s certainly not for the price. It’s a very difficult proposition. And as if we haven’t had enough inflation already, just try doing, I mean U AAW is showing us every reason why people don’t wanna bring labor back to the United States. Right? Right. Yep. It’s gonna be a very, very difficult proposition. And I think that’s something that we have to look out for is, I don’t know the way, it’s not to say that I haven’t heard the way, but this is where we could use some of that, that blessing of naivete is, hey, what if we did X? Yeah. Because a lot of what we’ve talked about is automation, but guess where 95% of all of the materials that are required for automation come from? Well it’s a catch 22, but we have to put some really good heads around that to figure out how to tackle that. But we can’t do it. I think to Mike, to your point, it has to be a series of moderations, not a series of pendulum games. Right. Yeah.

Scott Luton (41:10):

Alright, more to come. I wish we had a couple more hours with the two of y’all and of course all the folks in the cheap seats. But Mike, before we let you go, let’s make sure you tell us what’s coming up next at Gartner.

Mike Griswold (41:22):

Yeah. Two, two big events for anyone that is watching or going to watch, if you’re interested in planning in any level, we have two planning summits. One the end of this month in London, one the end of the month in November in Phoenix. I’ll actually be there if people wanna come up and say hi and get together, just let me know. Um, but if it’s all things planning, whether you own a planning team or whether you are a demand planner, whether you’re a technology person with systems questions or even a sponsor, potential sponsor who sells planning solutions, it’s, we launched this just before the pandemic. We had a planning summit in Denver. It was wildly successful. Pandemic hit, we, we shut all that stuff down. So we’ve restarted them this year. Attendance is already ahead of schedule in both events. So anyone that’s interested, you know, please consider joining us in, uh, in October in London. Can’t guarantee the weather there. November in Phoenix. There’s probably not too many places better than being in Phoenix in November.

Scott Luton (42:27):

Alright. And to that end, if folks want to check out information on those events or if they want to connect with you the one only, Mike Griswold, how can folks connect with you? Mike,

Mike Griswold (42:37):

LinkedIn or just send me an email, mike dot Enjoy the conversations.

Scott Luton (42:42):

It is just that easy. Alright, so Greg, one of our favorite guests long running series. Very popular series. We got a lot of feedback on, we just wrapped the latest episode. Mike, thank you for your time. Really enjoyed you and Greg’s banner each month on the first Wednesday of each month at 12 in the eastern time. Greg, another great episode before we let Mike go, huh? Yeah, I love it. I mean, you know, someone who’s been there, done that, Mike and, and who’s still so tapped into so many of the people doing the doodling every single day. So that I live for that eureka moment at the end of these episodes, man. Thank you. Bringing well said. Uh, usually the smartest person in the room. Mike Griswold, vice president analyst with Gardner, Mike, always a pleasure. We will talk with you soon.

Mike Griswold (43:29):

Sounds good. Thanks everyone. Bye-bye.

Scott Luton (43:31):

Alright, Greg, thank production Catherine and Amanda. They gotta be quick on the swoosh there ’cause when Mike’s done, he is out, right? He’s got a busy schedule. So we’ve, it’s been neat to have him on once a month for what we’ve been three and a half years now. Is it that long? Wow. Sounds about right. But I’m with you Jenny. I should have shared this before. Mike, Mike r Griswold, you always bring such great insights to show. I agree. Uh, getting him and Greg together. Outstanding. Andre says 300 million people working nine to 10 hours a day. Very hard to beat China. Good point there. And uh, also don’t forget folks, we dropped in the links. You’re one click away from checking out the webinars, newsletters. We try to make it easy. Alright, before we wrap, Greg, I wanna circle back on one point around, what was it? A naivete? I said it right. Naivete close. It’s good to have that naivete in meetings. I just wish that they haven’t cornered a market naivete in Washington DC Right. We need doses not en mass. Would you agree, Greg?

Greg White (44:35):

Yeah. It’s not, not edited in, in DC <laugh>. It’s cognitive dissonance and

Scott Luton (44:41):


Greg White (44:41):

That’s what it is. So they know what they’re doing.

Scott Luton (44:45):

Okay. All, all right. So Greg, before we wrap, we’ve covered a lot of ground here today. I had some fun doing it while talking about some really serious

Greg White (44:53):


Scott Luton (44:53):

Supply chain topics. You name it. What was one thing that you wanna point out, Greg, that out of everything we talked about or what Greg, what Mike shared, you name it, what’s one thing you think folks should take away from this conversation? I

Greg White (45:06):

Think it’s that resiliency and agility is the business of supply chain. It is the business of assuring, preempting and assuring that your goods, that your brand promise, that your brand equity and identity get to market in the means in which you desire. And that you, to whatever extent you can predict and preempt the problems, you can see some coming or at least the outcomes of problems that could hit you. And, and you res respond and recover quickly.

Scott Luton (45:41):


Greg White (45:42):

’cause all that’s at stake is your entire business,

Scott Luton (45:45):

<laugh>. That’s alls at stake. Love that Greg and enjoyed your, the Titanic reference on the front end. That was one of my favorite ones. ’cause you know, it’s dangerous to be building and engineering with hubris. I said that word. Right? Right. All right, one other point I wanna call out. So Jessica Pinto’s a a dear friend, she joined me on the show a year or so ago. Folks, Jessica loves teaching and that passion came out by the truckload when she joined us. So Jessica, great to have you here and thanks for your comment here. Interesting insights on the talent landscape, the multi-generational workforce and the banty acronym. I agree, Jessica and, uh, may we all have the good fortune of learning from folks that love to teach her and good at it. Jessica, Greg, do you remember one of your favorite passionate and talented teachers? What’s, what’s the first teacher that comes to mind when you think of someone that you had just loved to learn from? Holly

Greg White (46:37):

Welsh. My English teacher in ninth grade.

Scott Luton (46:40):

Yeah. Love that.

Greg White (46:42):

She used to say things, first of all, she was a great teacher, just an exceptional teacher. And she used to say things like, when you would do something stupid trying to be cool in class, she would say things like, how embarrassing for you.

Scott Luton (46:56):

Oh man, I’m at, to use that one right at the parenting realm. We’ll see. Right,

Greg White (47:02):

Right. Interesting for you.

Scott Luton (47:04):

Polly Welsh. Polly Welsh, is that right? Yeah.

Greg White (47:08):

Poly Welch. Yeah.

Scott Luton (47:09):

Awesome. Love that.

Greg White (47:11):

Didn’t allow, didn’t allow you to chew gum in class, which was a problem in the eighties these days. <laugh>

Scott Luton (47:18):

Cell phone, the

Greg White (47:19):

Desk at the teacher, pull in class,

Scott Luton (47:22):

Man. And I’ll just counter that with Gloria Marks. I’ve talked about her today. I, I was fortunate to have tons of wonderful, wonderful teachers, but Gloria Marks, she was a master at storytelling and it really sticks out from third grade English to this day. Alright folks, hopefully enjoyed this wide ranging episode as much as Greg and I have. Mike always brings it and then Greg always brings it. So made for quite the last hour. You always bring on for us, we try Hollywood Week for this month’s edition of Supply Chain today and tomorrow with Mike Griswold from Gartner. So folks, whatever you do, hey, take a nugget because there was lots of practical nuggets that Greg and Mike shared here and including folks in the comments. Take a nugget, put, put it in action. Deeds, not words. That’s the name of the game. On behalf of our entire team here at Supply Chain now, Scott Lu challenging you to do good, to give forward and to be the change. We’ll see you next time, right back here at Supply Chain now. Thanks for bye.

Intro/Outro (48:17):

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Featured Guests

Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here:


Scott W. Luton

Founder, CEO, & Host

Greg White

Principal & Host

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Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Creative Manager & Executive Producer

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.