Supply Chain Now
Episode 627

Episode Summary

“How can we connect all these supply chains and suppliers with the needs of the businesses in a different way? Until procurement can do that, we’re only going to be asked to deliver cost savings, not facilitate value creation.” – Philip Ideson, Founder and Managing Director, Art of Procurement

“Information about the company’s risk appetite has to be democratized. It’s not something you keep in the back office between the CEO, the CPO, and the CFO. It needs to be truly connective and it needs to be contextualized for each and every part of the organization.” – Koray Kose, Senior Director of Supply Chain Research, Gartner


These days, it seems like everyone is in the risk business. From high consumer expectations to the challenging final mile, and from ships stuck sideways in far away canals to an uncertain global economy, all business decisions come with elevated risk. But – and this is a BIG BUT – the riskiest move of all is giving in to the fear.These days, it seems like everyone is in the risk business. From high consumer expectations to the challenging final mile, and from ships stuck sideways in far away canals to an uncertain global economy, all business decisions come with elevated risk. But – and this is a BIG BUT – the riskiest move of all is giving in to the fear.

Risk may ‘live’ in the supply chain, but as the key relationship-holder with thousands of first tier suppliers, procurement is often in the driver’s seat when it comes time to better understand the risks currently facing the enterprise and what can be done today and in the future to address them better than the competition. Historically, procurement has been a highly risk-averse function, but industry leaders now realize that their ability to impact the top and bottom lines of the company may only be constrained by their willingness to take strategic, qualified risks.

In this episode of Dial P for Procurement, Koray Kose, Senior Director of Supply Chain Research at Gartner, and Philip Ideson, Founder and Managing Director of Art of Procurement, join Co-hosts Kelly Barner and Scott Luton to engage in a risk aware but entirely unafraid discussion of supply chain risk and procurement’s role in addressing it:

– What is the real difference between agility and resilience and what can procurement do to strengthen both?

– The importance of having discussions about the enterprise’ appetite for risk and them communicating that information out into the company so that everyone knows how it should affect their work and decisions.

– How procurement can ensure that the ‘pendulum swing’ between low and high risk tolerance does not cause them to put an onerous amount of mitigation bureaucracy in place through processes and technologies.

Episode Transcript

Intro/Outro (00:00:03):

Welcome to supply chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues. The challenges and opportunities stay tuned to hear from those making global business happen right here on supply chain now. Hey,

Scott Luton (00:00:32):

Good afternoon, Scott Luton and Kelly Barner on today’s live stream here at supply chain. Now Dial P for procurement Kelly, how are you doing

Kelly Barner (00:00:40):

Dial P? I am doing great and ready to go.

Scott Luton (00:00:44):

We are too well. You know, we’ve had a ton of response from the marketplace, a ton of feedback in, uh, these Dial P livestream series, in fact, so much. So Kelly Barner is in demand so much so that, uh, we’ve got some upcoming video podcasts with procurement leaders around the world, right?

Kelly Barner (00:01:02):

Absolutely do. And I think we’re going to bring some very unique perspectives, not only on global business culture, but also I know procurement procurement procurement all the time, but there’s segments within procurement. So we’re going to get into public sector procurement. We’re going to slice and dice a little bit to keep it interesting for everybody

Scott Luton (00:01:21):

Agreed. And, but as always is driven by great partnerships and great leaders that jump on as our guests and share their content. We’ve got both today. So, uh, first programming note here, of course, this series is presented jointly with our wonderful friends over at Buyers Meeting Point. We appreciate that partnership and relationship with your team Kelly. And secondly, we’ve got two incredible guests here today. One one’s a dear old friend and one is a dear new friend. And so stay tuned for a conversation all about risk. Can we talk enough about risk in this soon to be post pandemic environment? It kinda depends on where you are in the world. I imagine some folks feel squarely in post pandemic, uh, land others are fighting to get there, but risk, risk risk is that right, Kelly

Kelly Barner (00:02:07):

All the time. And we’re going to really challenge ourselves and our two guests today to obviously talk about the realities of risk, but to be as positive and opportunistic about it as possible, because I think that’s a real challenge, but it’s a huge opportunity for anybody who can seize it.

Scott Luton (00:02:22):

Excellent point now, um, a couple of quick programming notes, cause I think you’re going to share a couple of key takeaways from a big event that y’all have recently mastermind live the spring version, but really quick, Hey, if you enjoyed today’s episode, be sure to find supply chain now and art of procurement, wherever you get your podcasts from great episodes there, subscribe. So you don’t miss a single thing and we’ll bring in our guests here momentarily, but, uh, Kelly, before we do, you gotta, you gotta give up the goods. What are some key takeaways from that, uh, popular event y’all hosted? Uh, was it last week already caught, feels like this week.

Kelly Barner (00:02:55):

It was last week. I know. Well, when you live it it’s sort of like you, we did it for the whole two days. It was April 13th and 14th and we got to the end and you are so thrilled at how well it went, but you’re also your gas tank is absolutely empty. Um, so our procurement mastermind live spring. We had hundreds of highly engaged procurement practitioners, professionals, consultants, everybody from the community coming together to discuss really the urgency of the present moment. Um, and yet even with that idea of urgency, it stayed very positive. It was growth oriented and we heard some really fascinating things. I think some of what really stands out for Maine is we had an economist from Lloyd’s bank in London and he was talking to us about maybe some of the recovery conditions we’re going to see. And he actually cautioned when you start to see really good news, if you think you’re entering sort of a boom time level of growth, be very careful because it could be short-term.

Kelly Barner (00:03:54):

So obviously we want to seize that opportunity without actually restructuring for it. Um, we also had some opportunities about what sorts of expertise need to exist within the company versus what you should actually pull from experts out in the market that lives something 24, seven, three 65, some very detailed conversations there as well. And I know we’ll get into some of that once we bring the guests in, but it was we’re in a challenging time and we’re being real about it. But as my Griswold recently said on supply chain, now this is a time when a ton is being asked of procurement organizations, leaders, and professionals, and we have to step up a ton is being looked for from us right now.

Scott Luton (00:04:37):

Excellent. And that I would add to that, uh, what Greg white, my dear friend and typical cohost, uh, joined us on the bus on Monday. He said, Hey, supply chain, uh, has asked in the mandate for a seat at the table. You gotta be careful what you ask for because now the chips are down and you got to deliver. And that was a, so both of those points, I appreciate you sharing what Mike had shared. Okay. So a ton of good stuff in store, y’all stay tuned. We’re going to say hello to a few folks that are tuned in really across, uh, across our globe here. Every shrinking globe nevus is back, uh, via LinkedIn from India. Thank you for joining us. SRE nevus, look forward to your input today. Peter bullae from Canada is with us once again, a steady Eddie right there, and looking forward to getting an update on, on those renovations.

Scott Luton (00:05:22):

Peter, I see Ahmad is tuned in via LinkedIn. Hello from Saudi Arabia. Welcome in Amman. Great to have you Cavon is back what a great new timer out. Well, Hey, that goes to clay and Bradley put that together, Kayvon, and we’re referring to that music as kind of our Yani landscape music, putting everybody at peace. So great to have you Cavon hadn’t forgotten the new abnormal your, your ears have been burning probably this morning as I was using that term. Uh, let’s see, Mervyn is tuned in via Dublin. Great to see you here. Mervin has always to NUSEA from Chattanooga, a lot of things, a lot of good things going on in Chattanooga. Great to see you here. Hopefully I got your name, right? If you didn’t please correct me. Helene tuned in from France via LinkedIn. Great to see you.

Kelly Barner (00:06:07):

It’s an international audience we have today. This is amazing.

Scott Luton (00:06:10):

Quiet one. Well, we’ve got these two big guests and the one only Kelly Barner. So I would expect it, uh, and as always standard. Disclaimer, if I get your name wrong as a shout out, please shoot us a note. Uh, I can be, uh, a bit slow, slow learner. Sometimes David is with it’s great to see a David Todd rains. The Rainmaker is tuned in with us as always via LinkedIn. Great to have Todd with us, Peter stung Alon and Peter hope. This is okay. The sustainability Viking is what Greg white has, has termed you after. Y’all’s great interview on tequila sunrise. So great to see here as well. Uh, Larry is with us. Hey, great to see you. And it looks like they play a good job. Clay reaching out personal service, making it all right. Uh, Kyle is with us via freight, uh, via LinkedIn, but also Kyle with the freight plus putting out great content.

Scott Luton (00:07:01):

And finally, as Aaliyah as Leah looking forward to your point of view is always so you’re, you’re creating a standard for yourself. So I hope you’re, you’re ready to go on the edge of your seat and hello to everyone else that we could not get to hear. All right. Not yet. We’ll try to carve out as much time for our, uh, our folks in the cheap seats as we call, uh, call them for, to share their POV. Alright, so Kelly, are you ready? I am ready. I am ready to, so let’s welcome in our two distinguished guests here today, we have Koray Kose senior director of supply chain research from Gartner and Philip Ideson founder and managing director of art of procurement. Hey, good afternoon, gentlemen. How are we doing? Good. Thank you, Scott. Thanks for inviting us and thank you, Kelly. Hi guys. Well, thank you. Hello everyone. Great to have you absolutely great to have you. So Kelly, we’re going to have a good time as we, as we kind of warm things up before we get to the heavy lifting with, with both of you, uh, we’re going to go through our lightning round, right? Kelly,

Kelly Barner (00:08:03):

We are, and this is for anybody who has not actually participated in one of these live streams. This is the hardest part to prep and it’s the hardest part to participate in. So we’re going to let Koray and Phil cross this hurdle early on. It’s when we dig into these quirky personal questions that it’s really tricky. They can handle the supply chain stuff and the risk stuff and the procurement stuff. No problem. It’s the lightning round. That’s difficult.

Scott Luton (00:08:24):

Amen. Well said. All right, but, but it’s always tons of fun. Tons of fun. So we’re going to talk about how, Hey, risk isn’t all bad, right? Sometimes it can be a wonderful thing to experience and fight through. So speaking of and curl, I want to start with you. Can you share a time in your journey where you took maybe a big personal risk, but it paid off in spades? I can think of only what got me into procurement and supply chain, of course, in this context, which was, uh, at my time

Koray Kose (00:08:56):

At Fox bang, I was offered an opportunity to work very closely with the back then and almost until now, CPO, uh, Francisco Garcia, sons, uh, who gave me an opportunity to go to Mexico, which I haven’t really heard about much back then. I did not speak any Spanish whatsoever and, and they sat short go, you know, um, we’ll take care of you, of course. Right? So, uh, I made my way to Mexico and, um, spent some time there learned the language, learned my means to get around in a different culture, in a different business environment and really dive deeper into the complexities of the global supply chain. Now that that was, you know, it was it a real risk for me personally, it felt awful, right? So totally outside of my comfort zone now, you know, some of the more, uh, maybe a suspicious comments could be like, wait a moment.

Koray Kose (00:09:50):

You went there with. So I’m what could happen. Right. You know, for me personally, that was not even in the picture. It wasn’t really getting on a plane, like completely off the grid from Europe and go into a place where I had really no means of understanding the people. No understanding about the culture. I mean, call me ignorant at that point in time, of course, right. To read up on it as quick as possible, but it’s not comparable to what you live through when you really go that much out of your comfort zone. I would recommend that everyone either way. Um, and yeah, that’s kind of like, you know, stick with me through, well, nowadays I would talk to you about supply chain. So, uh, I have to thank supply chain for that opportunity, but I was scared. Well, I appreciate that transparency and there’s so much good stuff there, what you shared.

Scott Luton (00:10:39):

And I would just add all consumers and all professionals. There’s a lot of gratitude, uh, that should be extended to the global supply chain profession. So, and, you know, outside of our comfort zone is where so many gains can be made. Right. And, and whether that’s personal or professional, uh, whether it related to some of the change that we’re all working hard to, to, to lead and the drive really in supply chain and beyond. So I love what I love, how you’re starting this lightning round. It’s not so windy around here today, Kara. Okay. Phil, same question. You were, where’s the, where’s a personal moment where you’ve benefited from taking some risks.

Philip Ideson (00:11:13):

Yeah. You know, I’m actually glad you asked Curry first. And I have a similar experience in terms of, I moved to India, um, and lived in India for a year, a similar kind of experience where, um, it helped me really. I went over there to lead a team in a shared services organization for procurement. And that opened the world for me of outsourcing about tasking, um, and kind of the world of talent that exists beyond, um, the borders that we have, we know within our own country that sometimes we don’t see, unless you go and experience other cultures, um, and have those other experiences. But, you know, as a thinking about a risk that I took, um, actually starting the podcast, I think we have to procurement podcast. It’s funny, you know, when I, uh, I left the corporate world, I was, um, you know, fortunate to be with big employers and decided I was going to set my own business.

Philip Ideson (00:11:58):

So, but I was really scared. Like I was always the person at the back of the conference room rather than the friends of it. Um, but I knew that I had to start getting in front of people and getting folks to know who I was and hopefully I can trust me. Um, and I was scared, crazy of putting myself out there for a podcast, but I always believe in putting yourself in uncomfortable situations as a way of learning. So it didn’t have a clue what I was doing. Didn’t know if anyone was ever going to listen, you know, and five and a half years later, where 400 episodes in, and it’s been a real kind of it’s, it’s changed my life and the opportunities that I’ve had love that love that so much. Uh, so you mentioned India, we got to say a quick shout out to Vinaya who is tuned in via LinkedIn from India.

Philip Ideson (00:12:37):

And, uh, I was talking this morning with Daria Patel who is also living in India is about to move to Atlanta. And we, you know, he was, he was filling me in and teaching me all about cricket. And we talked about the Bangalore role challengers. Who’s leading the Indian premier league right now. So never heard, uh, uh, let’s see, protect the stumps, you know, some other phrases that hidden, hidden the six. I was. So I’m behind the curve on learning all about this fascinating sport. So I could spend the next hour teaching about cricket and get a really quick anecdote. One of the things that I did while I was there is we created a side deck of teaching cricket to Americans as a culture, or as a way to the bridge, kind of the cultures his father played for the Detroit tigers in the, uh, the 1968, uh, world series winning team.

Philip Ideson (00:13:26):

So they had baseball in his heritage. So it was like comparing cricket and baseball as a way to, uh, um, to help, like I say, bridge the kind of cultural divide, if you will. I love it. You gotta, we gotta constantly in this global, uh, society global business where we live in, look for those, you know, blessed be the ties that bind for sure. So I love that Phil. Okay. Second and final question for the lightning round KRI. What’s the first thing you plan to do when we finally get back to some version of the normal?

Koray Kose (00:13:55):

All right. I would, I would probably start with something very simple and maybe just get together with friends and family in your backyard without, you know, distancing yourself, you know, with one, two beers, you know, you usually are getting closer to your friends and you, you know, punch him or hug him or whatever is happening in, you know, the dynamics in your backyard, right. Uh, without doing that without, you know, having the concern, Oh my God. And my feverish and my coughing, you know, what’s going on. And, um, I think that will be a really nice kickoff. And then I have a list that’s endless, you know, uh, I think I would start with the small things that can just be so important to them.

Philip Ideson (00:14:38):

Wonderful. I love that. Uh, karate, same question for you, Phil. Yeah. I think getting on an airplane and going back to England, um, you know, see family, watch some football, um, you know, all the things that we’ve missed over the, uh, the 18 months I have my plane

Koray Kose (00:14:52):

Ticket. So fingers crossed that this time it doesn’t get canceled. Awesome. We also can catch an Oasis concert together. Right. Phil, I guess it’s just no Gallagher. All right. So hopefully there’s a few ways as fans out there in the cheap seats. Okay. Kelly, where are we going from, from here?

Kelly Barner (00:15:11):

We’re going to start gradually making the move towards procurement supply chain. Um, I cry. I actually, I should have known this. I didn’t realize you worked for Volkswagen. So automotive is something that you would feel have in common. Uh, but I do know you’ve worked in a lot of different verticals and industries. When you think back through all of those experiences, what are the things that seem to be common? And what did you find were the things that tended to vary by industry?

Koray Kose (00:15:37):

All right. So what I see very common is just the positioning of supply chain, procurement and sourcing in the context of managing basically everything through right. And having a many hats in different meetings that you just have to flip almost like on an ad hoc comment. And at that same point in time, you need to watch out for your constituents to not upset anyone because your relationships are really the main driver for your success. And, um, I heard it the hard way, because for me, it was like, Hey, you know, we manage all the funding and the funnel through basically the value generation process of a company. So why is nobody listening to me and just doing, and not all the time questioning us, uh, or the opposite actually, why are they all the time questioning us? So, um, being in that kind of a seat with that many, I think connections towards everything, but being looked at as a cost center, as a support function, as a group, which may report to the most craziest of organizational structures, right.

Koray Kose (00:16:46):

I reported once into legal, once into finance, once into, you know, supply chain logistics and I mean all sorts of different things. Um, I think that’s very common when it comes to the positioning power though. I can see industries that really, I would say appreciate the ability to drive value through supply chain more than else in other industries. And I think one of the, maybe the, the worst things happened to me is that I started in automotive because that’s the place where procurement has the seat in, uh, in the house. It’s a seat holder, you know, it’s not just the CEO and then it’s the CPO and not a CFO or a CMO or so that’s all irrelevant. And not really, but, you know, I don’t wanna upset anybody out there, but there is really the center of power supply chain, which is specifically in procurement and in automotive. So I got that into my habits very early and had to unlearn the fact that it’s not like that in a lot of, but,

Philip Ideson (00:17:50):

Uh, that’s unfortunately, or fortunately, depending on how you, how you look at things, but I think it is in my opinion, really a mustache. And, um, it’s unfortunate. Some industry struggle to see the value in that. When we think about organizations where there is not much direct, but a lot of indirect procurement and sourcing, you see sourcing to really turn into sort of, you know, a back office function, which a lot of companies or functions struggled to keep, you know, um, their voice heard. So I think there is a differentiation, um, that we can see in different industries. The same thing applies. You’ve, can’t be in the seat that has a lot of power without caring about your relationships and kind of bringing everybody on the journey as hard as it sounds,

Kelly Barner (00:18:36):

Let me then come to you because I know you and I have had a lot of conversations about how being in procurement in automotive is very unique and is different than being in procurement in a lot of other industries. Anything that you wanted to add to what Kariah shared specifically about that?

Philip Ideson (00:18:51):

Yeah, it’s really interesting. So my background was starting with Ford motor company and then with the OEMs that were attached to the automotive industry. So you do go there and procurements are purchasing as a typical lays within those companies is the center of the world. You know, I then moved out to, um, to pharmaceutical, to, uh, Pfizer and, you know, it’s kind of chalk and cheese when you go pharma and automotive in terms of the role of procurement, sorry, it was, you know, 15 years ago when I made that role. But you know, when you think about risk, risk in automotive is while it’s not, you know, priority number one, because price number one is how can I get one more sense of reduction, you know, out of my, um, my supply is because my margins are so thin, but it’s definitely number two. Uh, you know, you’re looking at quality delivery risk all as kind of, uh, really important.

Philip Ideson (00:19:36):

And so you have that lens and everything you do when you step out of automotive. You know, I’ve worked in, uh, consumer products and financial services and technology, and, you know, seen a lot of different industries. I found that most of those other industries, the importance of risk is defined by the regulator as opposed to the company itself. Um, so there are a few companies who really go above and beyond kind of what the regulatory requirements are for risk and their industry. And I think that’s a big miss for us as procurement professionals to take some of the best practices that you see within an automotive business are either within financial services because of how heavily it’s regulated and apply those to some non manufacturing, nonfinancial services businesses. That’s an opportunity for us, I think. So

Scott Luton (00:20:18):

I’m going to pose a couple of quick comments here, but really quick in a broad generalization, what do we, what do we have agreement here? I think automotive industry, perhaps in the transform more than just about any other industry over the next, maybe even three or four years, certainly, you know, six or seven years, even there’s a ton of best practices that both of you are speaking to. And that even a Randy Smith says, Hey Kara, absolutely. So many industries would benefit from the automotive procurement structure. Still the industry is, is transforming as we speak. Uh, would you all agree with that? Generally? We could probably do a whole lab, I would say, as an industry. Yes. Unfortunately, some industry players won’t get the message yet because I can see some, you know, disruption happening through the technology switch and the pace of it that some of the bigger players just caught up in the middle because, you know, well, they have the power, they don’t seem to sense what’s going on in the markets.

Scott Luton (00:21:13):

Sometimes it seems like. So having folks who are equipped with hammers, a lot of those automotive executives, or, you know, they’re used to hammering, you know, for, for most of the old fashioned, you know, kind of traditional way of doing business. So, so sorry, I didn’t mean to, um, uh, take us down a, um, a no comment there. Maybe I don’t want to, you know, fall into your comments, but research shows from our site that the industry that showed us the least collaborative approach and, uh, the benefits out of, uh, you know, supplier relationships is automotive. That is an excellent point. Excellent. Thank you very much for sharing. I think that, uh, that is deserving of a conversation of itself and I bet you and Phil could, could have exchange war stories here. Todd reign says having spent my career in automotive, it’s unique to hear someone that escaped, escaped our world.

Scott Luton (00:22:07):

I love that. And then going back to, as Leah said, Hey, Kara, I hear you saying professional and social agility as one form of intelligence and tool critical tool to have in our tool belt. Great call out there. Okay. So Kelly, let’s see here. All right. Let me, let me, let me put a period on this automotive, uh, conversation Randy says in his consulting experience, automotive is always at least five to seven years in front of other industries. Okay. We’ve got we, we take all viewpoints here. Okay. So Kelly, where are we going to next?

Kelly Barner (00:22:39):

We’re actually going to take our cue from AZA. Leah, thank you for that. And we’re going to stay on this topic of agility and resilience. Um, so Kara logistics magazine recently quoted you in an article is saying that 90% of organizations plan to invest money and time to make their supply chains more resilient over the next two years. What form do you expect that resilience to take? So if we’re sitting on the outside of these companies, what should we be? Maybe looking for a symptoms of that strengthened resilience.

Scott Luton (00:23:11):

But before I get into that, maybe that’s, I want everybody to hear this because they are mixing up resilience and agility very often. So just shortly put agility is the ability to maneuver rather quickly seeing something happening and trying to get out of its way or utilizing the event for your benefits. That’s agility, meaning like your organization is flexible. Your technologies are very sensible to changes and sensitive to changes. They are helping in augmenting your capabilities so you can act not react. So that’s agility. When we talk about resilience, it’s like, you cannot always, you know, act

Koray Kose (00:23:46):

In an event because some events are unknown, not known events, right? Black Swan events, upstairs, a pandemic coming. So, um, when you look at that, then you need resilience. That’s like absorbing a shock, right? Like you get the hit, but you just continue. Right? And that’s where things are really important and more fundamental. So structural changes require resilience to get through them. Uh, uncertain, sudden events require agility to renew and maybe even reduce the impact that you would have felt otherwise. So in combination, that’s becoming a true competitive advantage. So when you look at the investment requirements to get there, that can take a lot of different shapes. We’re talking about six to seven different drivers for resilience and agility. One of that of course is understanding who you’re working with. Network visibility in some industries is horrifically low, even though regulations and governance requirements are very high.

Koray Kose (00:24:42):

So some of it is interpreted in some parts of the means of the way you work, right? So the, you know, you have payments going to the, to the right accounts. That’s, you know, visibility, but in supply chain, you may not even know the supplier who you just paid ad hoc. So visibility is really the means to be more aware of what’s going on and then to put actions in place to diversify your supply base, to increase your collaborations, to look into your contracts, look at some resiliency factors in your contract to even have SLS defined, right? Maybe you started a small contract and it became a monster after years. We see that all the time, those nice sow that are just amended all the time, right? And suddenly you have like a gazillion different things that are even in itself, not cohesive. So that’s one, right?

Koray Kose (00:25:27):

And then there’s another one. Are there any incentives to get more resilient? Uh, Phillips just said, you know, cost efficiency drivers in automotive, let’s walk away from automobile in any industry. Cost efficiency is usually the optimization of one variable cost. Uh, sometimes if you’re lucky quality, right, but that’s the end. Um, so cost efficiency is out cost effectiveness is in. So can you convince a value generation process that keeps all factors in balance offers a product that areas of willingness to pay with with a good margin for your clients, and then move on and become a competitive leader in a space. And now I’m not avoiding your question, but there are different means companies invest, but groundbreaking is people, processes and technology. And for every company, it’s a variety of it. So no company has just the resilience it’s in pockets. You may have areas of low resilience with linear supply chains, which automotive has. And others also have like pharma has linear supply chains, right? Why do you do that? I don’t wrap

Koray Kose (00:26:34):

My head around. And then others, uh,

Koray Kose (00:26:36):

Other areas have a high resilience and they are resilient excuses. Why a linear supply chain should be more competitive. There is zero evidence that it is more competitive. Meaning single source is I call it a management mistake quite honestly. And sole source is a design mistake. Both are mistakes. It’s a relationship that is not balanced. It’s toxic in the longterm. It’s, non-competitive in the cost of the supply chain. And it’s absolutely zero resilient.

Kelly Barner (00:27:05):

No, it’s interesting. When we, when I think about that, right, there’s clearly a core philosophy that you have about supply chains. I love your point about resilience being different than agility. Yes, totally agree with you Kayvon. That cost is still the most crucial objective. And yet it’s maybe the most crucial among many that are very close seconds. Um, so feel for just a second, before we move on to actually talk about risk,

Koray Kose (00:27:32):

We also don’t want to be provocative. I don’t want to be provocative, but I agree. That’s right. I’d put up either, right? That’s the backyard party, right? I was talking no, because think about it again, like it has to be value is the crucial part of it. If you say cost, then you’re back to cost efficiency to one variable game, and then you are non resilient. I agree that the outside world, we have to recognize that a lot of people run around and say, cost is really the, so you have to work on explaining and time. And again, proving the point. That value is the most important thing. Um,

Kelly Barner (00:28:11):

But measuring that value, right? This is where we get into, into a, a real challenge. And so Phil, when we think about the philosophy of balancing the value that we need to create with obviously the cost savings we need to deliver, we’ve had a lot of conversation to daughter procurement about allowing procurement to align with what the business really needs. So it’s not necessarily, you know, how do I do agility? How do I do resilience? There needs to be a mindset that goes along with them. What would you say around, and this is for you, Jen Griffis, what would you say around the mindset that we all need to have that we talked about so much at mastermind last spring, around the way that we think allowing us to both align with the business and emphasize that agility and value over just straight cost savings.

Philip Ideson (00:29:02):

Now, I would say, first of all, I completely agree with Caray. Like we were on a mission to try and help procurement think differently about the impact that they can have on the business that goes beyond the cost savings. Um, and it, it has a value combination, a value conversation, but that’s a, it takes time to get to that. Uh, and it’s obviously very specific on the organization. The most important thing you said there is about alignment. What truly is important to the business? What do they need to succeed in their markets? How can we best connect supply markets and supply chains with that need, it might be margin improvement. It could be, uh, quality. It could be a service innovation you don’t really know until have the conversation. Um, my mindset perspective, I think it’s more internal to procurement to start with than it is external of the folks outside of procurement.

Philip Ideson (00:29:51):

Because one, we as procurement professionals think about ourselves and our profession as being cost. First. We’re always going to look at that as the, the tactics and the strategies that we use of what we think of how we measure ourself worth essentially to our organization, regardless of how we measured, um, on a scorecard to the executives, but also because so many executives we’ve, we’ve we’ve we built the profession of procurements on this notion that the ROI should only be measured on cost savings. And so you have a CFO in a conversation with a CFO. We’ve told that CFO for the last 20 years, give me this money to professionalize procurement, because I’m going to return X dollars in savings to you or X pounds or X euros or whatever that number is. So their only perception of what procurement can do for them is cost savings because that’s all we’ve ever told them we can do.

Philip Ideson (00:30:41):

So I think that’s the conversation that we have to have with our executives is like, how can we connect all these supply chains and suppliers with the needs of the businesses in a different way than just thinking about costs, because until we do that, that’s all we’re going to be asked to do. And you kind of painted in this box. And I think that’s really critical in terms of getting out and create doing all these wonderful things we can from value creation. That goes beyond what we do from a day-to-day, which has always get painted into this cost savings box,

Scott Luton (00:31:08):

Got to elevate the conversation, right? Gotta elevate it. You gotta fight, fight, fight together that pigeonhole and elevate the craft of cricket.

Philip Ideson (00:31:17):

It’s our personal responsibility, you know, so often I see, so we did a survey in our event last year in October, and we said, what’s the number one challenge that procurement leaders are facing right now. Um, and we had, you know, I think five, 600 responses from that. And the number one thing that came up, I was hoping it would be, you know, we don’t have enough data. We don’t have the expertise that we need. Um, we, you know, need help from a time perspective. No, the number one reason that came up was the perception of procurement. So we’re basically saying, nobody knows what we do, and that’s the biggest challenge to what we do. I’m looking at that as being an external problem, that people don’t understand this rather than an internal problem that it’s on us to help educate and to show with doing and through results of what the art of the possible is. Um, and that priority focus.

Scott Luton (00:32:02):

Excellent point just to interject, I think, um, just like the last 18 months or so as has shaped a global supply chain, certainly has shaped the view and pers, um, perception of, uh, logistics, uh, retail, uh, it’s transformed and made, you know, as much as, you know, say 10 years ago, lean was on tip a very manufacturing tongue. Now it’s customer experience, right? That the pandemics had so much, so much of a big impact. I would add procurement to that list for sure. And, and it’s, it’s created, I think generally speaking again, a different perception, uh, of forward

Philip Ideson (00:32:40):

Thinking leaders of how procurement real procurement practitioners can be strategic and can, you know, go back to add real meaningful value in the overall resilience equation. If the, if, if, if everyone, if anyone’s filled that down to a specific equation just yet. So I don’t want to take us, uh, Kelly I’m bad today. I must have not had enough coffee. I’m going right. And I’m going left, but there’s so much to talk about. So Kelly, what are we talking about next?

Kelly Barner (00:33:05):

So next we really are going to take on that risk head-on and one of the things staying on the same of perception, I think that’s the perfect word. So there is the level of risk, and then there’s the way procurement perceives the risks. There’s the way finance perceives the risks. There’s the way supply chain perceives the risk. And there’s the way the C-suite perceives the risks. So, you know, when you go to the doctor, they typically have hanging in the room that little rainbow set of faces all the way from like ice cream cone to hit in the head with a hammer, you know, think about that range of emotions. And, and Phil, let me start with you on this. Where do you think most procurement leaders and most executives in general are today around their perception of risk and how it actually makes them feel sort of emotionally?

Philip Ideson (00:33:52):

Yeah, I think that, uh, I think it’s probably something that more than ever keeps up both of those, um, different, um, sets of people. It keeps them up at night more than before. I think it probably worries a procurement person more than it really is. Whereas an executive perhaps finance, uh, is an exception to that. I do feel like risk has always been an area where, uh, again, outside of automotive industry where it’s kind of understood, uh, in more general business risk is an area that’s not truly understood are seen as being, um, um, a particularly important issue from a business executive perspective versus a procurement perspective. So there’s always that battle of how do you help the business understand that they need to invest in risk mitigation because it’s not something that’s necessarily thought of, at least in my experience. And I think of course the pandemic changes that, but I also see like every big event, whether it’s, uh, Fukushima, whether it’s, you know, what’s going on with the pandemic, you know, the Olympics, um, Beijing brought a lot of risk events from manufacturing in China. Um, it kind of gets forgotten about easily, um, once the risk has passed and I still think that’s a worry, uh, that’s a risk in itself as we look out, you know, in the next 12, 18 months.

Kelly Barner (00:35:04):

Yeah. What do you think, correct? You, do you agree? Do you, do you get the same sense that people’s perception of risk is still at both a very high level and, and, you know, keep you up at night worrisome.

Philip Ideson (00:35:16):

I think it’s a very personal, um, thing, right? It’s defined by your experiences and your character. And likewise, an organization has that and it comes in all shapes and form from paranoid to insane and something in the middle. And when you think about that now in a different means, you’ll have a business strategy of value mission. You have

Koray Kose (00:35:38):

That, right? Given that is the, what, what are you going to do? Right? And then a lot of companies just don’t have the house. They just leave the house to everybody involved in creating the what. And if you do that, you have a mosaic puzzle, you can call it diverse, but in this sense that diversity does not help because you want to move forward organizationally. So you need something like an equal business strategy definition called risk appetite statement. Again, research shows on my end that only three out of 10 companies have anything defined on an organizational level. And if you take finance out of the equation because of financial crisis, everybody in the regulations had to add something like that into their reporting. Then it’s actually only one out of 10 companies have something like that organization. And now what do you do with the business strategy and procurement while you break down activities to support it, same thing in risk appetite, you need to break it down to what look good, looks like.

Koray Kose (00:36:34):

What is okay for you to do in supply chain to support the achievement and exceed maybe the business strategy within the means of your company that is called cascading down your risk appetite statement. And then if you look at the data there it’s one out of 10 companies generally take finance out of the equation, three out of hundreds. So what that means is everybody has their own risk hat on, and some are risk averse. Some are risk takers. Like I said, anywhere from paranoid to insane and in the middle and normal, whatever normal is, right? You have this spread. And then you may think about the people who have been, always achieving the performance targets year over year, year, over year, over year, was that, you know, within the means, is there something different that they are doing than others? And you think about cost savings as another example where you think about, you know, year over year savings concept, which I have been fighting for my last decade or so for me, it’s, if there is a production process, you have continuous learning in it and you can really improve the costing of the product, but there’s no shape or form in any economy that you will expect to pay less than 10 years for a product than you do today.

Koray Kose (00:37:40):

I don’t know if you’ve been to ice cream shop 10 years ago. Right. Did you pay really more 10 years ago than today? I mean, no, but then, right. I don’t know, but yeah, exactly. So think about that. Like, how can you achieve that? And everybody just, you know, seems to, to one shape or form, ignore that. And of course you achieve your savings if you pay more upfront. So is it like the system you acquaint yourself to, or you want to disrupt it and truly create what you need to do out of the risk posture you’re taking? Are you taking too much risk? Who benefits from that? Maybe you don’t actually in the company does. So that thing requires an alignment as, as rigid. And I th I think needs to be governed as well as a business strategy.

Scott Luton (00:38:26):

Hey, Kelly, I won’t take a quick pulse of the folks in our community and the comments I’d love to, you know, we were talking about, um, your appetite for risk

Philip Ideson (00:38:36):

Is what, uh, Kara was talking about. Let’s use a simple scale. One to 10. One means you’re a nervous Nellie, you hate risk. You avoid risk. You’re very, very conservative. And 10 is yes, God. Yes. Uh, no parachute, uh, you know, you’re out there. So if y’all especially the, you know, we’ll welcome everyone to kind of, uh, tell us where you sit in terms of risk appetite, one extremely conservative, 10. You can’t get enough risk, drop that into comments. Um, okay. So Kelly so much good stuff we’re talking about here. And we still have yet to get to some other key takeaways from the event last week. Right?

Kelly Barner (00:39:15):

Well, and one of them, I was actually thinking about this Phil while CRI was talking, one of the points that really stood out in my mind was something that Nancy nickel who works for RBS at ahold Delhaize grocery chains up and down the East coast of the U S talked about you can’t continue to put the same spend through the same sourcing process and expect different results, right? So somewhere along the way, and whether it means taking a risk or whether it just means getting a better understanding of what the business needs, we have to be willing to change something. So when you think about what procurement has the ability to do in uncertain conditions, what are the assets or the advantages or the strengths that you think we intuitively have that we should really be trying to bring to the forefront right now? Yeah,

Philip Ideson (00:40:03):

There’s probably a couple of things that comes to mind. You know, it was actually building on what Christ said about it. It has to be an enterprise that has to be an enterprise perspective on risk. And I mentioned it right at the top, you know, risk exists in businesses where it’s, it’s already known as being important. And we talked about automotive and also when in industries where it’s heavily regulated and financial services was really the one that I was alluding to. Um, I had the pleasure of being a part of a team that built out a risk, um, program for procurement while the federal reserve watched us doing it, you know, and if we didn’t do it the way we should, then everyone in that building was getting fired from the CEO on down. Um, it was during the financial crisis, uh, 12 years ago.

Philip Ideson (00:40:41):

And we were given a banking charter that we weren’t really deserving of, so we could get some bailout funds. So it was very political. So really interesting kind of environment where you see things being built, coming back to like, we see everything, we have the opportunity as procurement supply chain to see everything across the business. Um, I think that it’s our responsibility where that centralized approach to risk, and you start talking about risk statements and risk registers and the governance around that. We have the, the ability to bring that together and to have our, our organizations think a little bit more holistically about risk, as opposed to just lamenting that it doesn’t exist, which I think is often case the time or we go off and we do things and are on silo with the best intentions, but you’re fighting what Cray said about individuals and individual’s risk appetite and how much that varies just across the board.

Philip Ideson (00:41:28):

The other thing, uh, I think that we’re in a position to help our think about, but also influence. And this is something I talked about during our event last week is the notion of optionality, like, think about when you contracting, you know, when you contracting for something, you usually putting a contract in place and you might put it in place for three years or five years, and then maybe some kind of termination language in the, we don’t really think about, we don’t run. What if analysis and scenario planning to think about, you know, if something happens, how will we protect it from a contractual perspective? How will we actually have the ability to get out or to maneuver off the change? And, you know, is it worth us paying a premium to have that optionality in a contract? Um, you know, I remember, uh, um, at SVP of supply chain and procurement was telling me that, you know, whoever bears the risk pays the price, essentially. So are we prepared to pay, to have optionality? Are we going to put all that risk on our provider and therefore take the cheap price? Where are we? And that’s a conversation I think that we can have as procurement professionals with our businesses

Kelly Barner (00:42:29):

And, and correct quick follow-up for you. And then Scott, maybe we can get some kind of super informal Roundup on how everybody feels today. Um, when you think about that risk appetite, right, that exists within each company, should procurement focus on trying to read the appetite? Or is there anything in your opinion that we can do to move that needle? Even if it’s just a little,

Koray Kose (00:42:54):

I would be cautious to recommend reading something like that because you can’t really understand necessarily the means of other organizational parts and the limitations they have. And assuming that would be sort of almost, I would say arrogant for one siloed function, if it’s like that, or even one function that is non-siloed to assume I would not be able to say, Hey, Kelly, you know, I think you’re a four out of five. So I, that, that would be a strange thing a bit. So, uh,

Kelly Barner (00:43:26):

Is it asking, do we, do we bring it into the open and ask the question?

Koray Kose (00:43:31):

It is in the process of formalizing it? So everything needs to come back to formalization where the information is democratized. It’s not something you do in the back office between the CEO, the CPO and the CFO. And then they come out with something that, you know, is a hand served to parts of the organization. It needs to be truly connective and it needs to be contextualized and to each and every parts of the organization. So the risk appetite does not mean this is the language and you apply it. It means actually to every category is something else. It means to a category that deals in a concentrated market, something else, then it needs in a competitive market. And it also means something for the CFO to understand how and where to meet the funding requirements into investments, into risk management. So when you want to go about this and you don’t have a risk appetite and you are in a function like supply chain and procurement, I would certainly bring up the conversation about the need of having one.

Koray Kose (00:44:29):

And what are the benefits having one it’s aligning the organization to optimize the results and the means of our processes and we’re dealing with, and also driving technology investments. Right? So if we’re looking at an organization that is highly manual, that usually means it’s very slow. So is an industry really slow or fast. If you, in a fast moving environment, then you are taking risks, unconsciously and something may happen, and the demise is near. So you need to take risks to implement technologies and fail and implement technology center and implement technologies and maybe win, right? So, um, and, and that’s something you need to incorporate into the thinking and ingrained into your formalized approach that actually is handed to people through communication of the business strategy alongside what’s our risk posture. And that doesn’t mean you have one, you have many risk postures, it just has to align with your risk capacity, with the ability to create cash with your ability to move quickly on decisions with your ability to utilize technology, to make analytics and scenario planning, something that just happens like that. And it’s not like, Oh my God. Now this event happened. Now let’s think what scenarios could happen, because that’s what we have seen pandemic. And then companies are like, Hmm. Okay. So what scenario would happen if China locks that? Oh, okay. Okay. Now, and then suddenly Europe. Oh, what scenario happens if Europe blocks, it’s sort of a retroactive thinking and that does not align well with forward compatibility.

Scott Luton (00:45:52):

Boy, there’s so much, so much here to dissect add three more hours. No, no, it’s good. I mean, that is a compliment between you and Phil and, and Kelly’s, uh, excellent. It’s always Joe Montana, quarterbacking of the, of the conversations. A lot of good stuff to talk through here. Kayvon makes a point. That thing all three of you are speaking to it. It depends on the situation, scenario planning. That’s one of the great things about the information age we’re living in now and all the, all the technologies that are out there is helping us not make, it’s helping us make in the moment, uh, based on the current set set of circumstance decisions rather than grand policies, aren’t a fit for all things. I love that aspect about what we’re seeing. Um, also want to share that, um, Dave and talking about risk. It should not focus on the appetite, but what’s driving it.

Scott Luton (00:46:38):

That’s a great point. Come on. Also, I think, uh, I, thanks said it could have been feel the price of robustness, the price of Robusta tude. Uh, I love that call out there. And then some folks have answered our question around their risk appetite, a T-square who holds down the Fort at U2 forest about midway. Some would quantify that as a five and Cavon also a five. And even our friend behind the scenes, uh, Amanda Luton, where can I find her comment there? She says she’s probably a four to five. Scott is a much more of a risk taker than me fake news, Amanda, fake news. Can we do like taking a risk? Right. And I think being an entrepreneur where it kind of comes with the territory in many ways. Okay. But, but in the same breath, I think having wonderful people around you, it, it, it creates, uh, trust.

Philip Ideson (00:47:30):

It creates situations where you can take more risk and, and, and it leads to business opportunities. But whether we’re talking supply chain or the we’re talking digital content, or you name it, so, um, so much and so much talk about here, Catherine McCleary, Hey, Catherine,

Kelly Barner (00:47:44):

How are you doing? She says risk

Philip Ideson (00:47:46):

Postures. That is such an interesting angle on the overall planning for risk and allows for optimization. Excellent. Excellent 0.1 final one. And, and Amanda, I’m not sure Amanda and clay, who I don’t have visibility into this user, but they say great point, especially recognizing the impact of pandemics mother nature, supply and demand re complete the list of 5 million different factors have received fit. Um, okay. Oh, sorry. When they’re coming in fast and furious, I got to share, as Leah says, 7.5 on one to 10 scale. I love that as Aaliyah.

Kelly Barner (00:48:24):

Yes. Kelly. Yes. Which is incredibly important, right? Because it’s the, at the end of the day, not only is it whether or not you can rely on the folks around you, it’s each of us perceiving how everybody else perceives the situation. Um, so as we kind of wrap up and I always caution folks, we talked about this in the agreement, how incredibly fast this hour is, but I can say these hours keep getting faster as we keep having these conversations. Um, Kariah and fell. One last question for you before we go into the really easy stuff. Super quick. What is something that you would say from what we’ve all just been through around risk that we should try not to internalize for the long-term right. So some of the things we’re examined now, we’re saying, okay, maybe we didn’t have enough data. Maybe we didn’t have enough insight. Maybe we weren’t really digitally transformed. What is something we should try to keep short term as opposed to allowing it to change us permanently.

Philip Ideson (00:49:24):

Can I take that first one? Sorry. Yeah. Yes, please. I’ve just, yeah. All right. So what I think about is the pendulum of how much bureaucracy we put behind risk identification and mitigation. So, you know, it’s hard to about before being involved in, um, responding to the financial crisis and an organization that had zero risk, um, focused to one that you get, um, such a risk kind of focused, depending on goes all the way over here. And you’re certainly slowing the business down and you’re actually creating an organization that can’t move and can’t be agile because you’re putting too much bureaucracy in terms of identifying and then managing mitigating risk. So I just caution, you know, there are a lot of things that we can do coming out of the pandemic to build an infrastructure around how we identify risks. That can be mitigated, but don’t go too far the other way that it really slows the business down to a crawl and it ends up having a negative effect. I agree with you because I think that can become a vicious circle and the, it ends up at

Koray Kose (00:50:28):

The same point. If you wouldn’t have actually done anything and you would have gone into the mice anyway, um, the point I would maybe add is that when you think about risks, what you should not internalize that this event was a negative event and the next one will be a negative event as well. And, um, risk is, and that’s something again, to step back, risk is neutral. The outcome of the event may impact you positively or negatively entrepreneurs who succeed are looked as risk takers. I would say they weren’t even knowing what they were getting into. And they were lucky because they are being talked about positively, but maybe the 99% who fail, they will never make the news. So it’s not like, you know, going through this industry and you will succeed. No. And over time, those organizations become more aware of their surroundings and they implement sort of a posture that, that helps them to keep what they already achieved and grow out of that.

Koray Kose (00:51:22):

So the same thing is for the pandemic and events like that. So don’t look at it that the next one shall happen again the same way. And you will be impacted the same way. And that doesn’t mean that what you put into place now, retroactively as a corrective action for that specific event will we’ll will work in the future. So it’s really about this seen as something you need to optimize against the pendulum is a good metaphor. Like, look at the balance. Your organization can strive for. It’s almost like when you sail, right? Every boat has a different ability to go into the wind, right? So some have a degree of 30, some have 50, maybe that’s physically possible, but if you look America and others, they are like, no, I just can’t do any. And you know, you’re, you’re, you’re, you’re slow and moving forward and you will never really succeed in the race. So that’s where things I think need to happen in the mindset of the people don’t think that now the pandemic needs to be fixed. And now you’re good. One thing. And you don’t think that the next pandemic will not hit you in places. So just discover vulnerabilities as a continuous process, you will evolve too. Like, you know, when they sent me to Mexico, I had a very different risk appetite now, right? Because you learn as an organization. So internalize the learnings and not just the impact. You had a lot of negativity,

Scott Luton (00:52:40):

Captain Greg white agrees with your sailing terminology. Every bit of it. I said, thank you. That’s a great visual. Um, and other folks have really enjoyed it. Todd rains love karate passion, completely agree. Uh, see Rhonda says great point, karate taking a risk doesn’t mean success. If we have contingency plans in place might not work out such is life agreed as a layer like that. Mervyn agrees with the comment stated that risks are neutral. They are our opportunities in line. Excellent point, excellent point. Okay. So Kelly, this to your point that our has zoomed right by, right. But that’s, that’s what doll P has been. Uh, we, we get three of y’all and your intellect together and, and gosh, you’re going to blink in the hour’s gone. We’ve got to make sure folks know how to connect with both of our esteemed guests. Right. So, well, hang on.

Scott Luton (00:53:40):

So I want to share one more point here, Andrea, and hope this finds you well, Andrea, and as hope your sister Sophie is doing well too. She says, if you’re taking risks in your life decisions, the outcome will be good or bad, but you need to embrace the outcome and rethink the risk and the previous decision taking and make variations to have a different result. Uh, completely agree. And as David said earlier, comment, I couldn’t grab the definition of insanity. It’s just doing the same thing over and over and expecting those same different results. Right? Okay. So, uh, Caray, uh, Kara, you’ve got, um, the start of a fan club here, and we’ve got a lot of folks, as Leah says, so many questions for bring them back. So between you and Phil and Kelly, it’s been quite a, quite a discussion here, but how can folks connect with you and all the great things that, that Gartner’s up to?

Scott Luton (00:54:31):

Was that a question? How can, how can folks, uh, directly from the fan club chairman, how can folks connect with you and compare notes and are you active on LinkedIn? And maybe you’re, I am active on LinkedIn. You can look up my profile with, uh, just, uh, at the end, you know,, uh, Kauai, go say it, but that’s all he, because they own loud. Oh, in Germany, in the internet world of things, it’s O E uh, when you look that up, you’ll find me, uh, just at me and, uh, you know, uh, hit me up with any questions or anything. And like, you can probably see me in other places and conferences. I’ve been active in different places as well. I’d love to come back. It was a lot of fun. Thank you for the invitation. I was, uh, I was honored to be here. I was, I had no clue what, you know, I’m going to do here with the questions you may throw at me. So I’m happy that some people actually appreciate it.

Philip Ideson (00:55:30):


Scott Luton (00:55:33):

Cry. I’m so disappointed. Your daughter did not make an appearance. I just knew she was going to walk. I know next time. So when the door, yeah, next time. Okay, Phil, I really appreciate all that you do out there. Congrats on such a, a ton of success and growth over it. Uh, art of procurement, we appreciate your partnership and all the content you put out there to further the industry is so important. Um, and of course, uh, as Kelly knows, I’m, I’m co-chair of the Atlanta area, Phil odds and fan club. I don’t know if you knew that airfield well, how can folks connect and compare notes with you

Philip Ideson (00:56:08):

Was appreciate the good words you put out that Scott, um, you much better a salesman for me than I am, but how he can you connect with me? I’m active on LinkedIn as well. So you can always just go and look me up on LinkedIn. Um, we have the website, which is of

Scott Luton (00:56:24):

Um, and we have a too early, we have a podcast once a week, every Monday. So wherever you get your podcasts, check us out. That’s just art of procurements is the name of the pod. Um, you’ll be able to hear more of our musings on the world of procurement and how, you know, we’re trying to help everybody really elevate their impact. Awesome. One of the oldest and most distinguished procurement focused podcast in the 2 million podcasts universe and growing that we live in. So, uh, I love that. Um, and we should also put out there Gil Michelle. There was a, there was a comment I shared earlier. I didn’t know the profile behind it. So Gail, thanks so much for contributing and Orrick. Um, the hits keep on coming, says he’s been working with for a long time. He’s one of the best and most intelligent experts on supply chain management.

Scott Luton (00:57:14):

How about that? I don’t know how much that will cost me, but think, and as Leah is adding art to procurement to their Spotify. Awesome. Thank you. Awesome. Okay. So Kayla, this has been so much fun. I hate to swoosh our guests out, but we’re going to get, we’re going to grab your final take after we bid a do so again, huge. Thanks to Kira Cosair senior director of supply chain research at our friends at Gartner and Phil Oddsson founder and managing director of art of procurement. Thanks to you both. Thank you. Wow, man. A ton of passion, ton of passion. So Kelly, the billion dollar question here, as we, after we, we, uh, had wrapped up that fast paced hour long discussion. What is a, what’s a key takeaway or two?

Kelly Barner (00:58:03):

The key takeaway is that this is why we need to have these conversations, right? Because we came to this saying, all right, risk is what we need to address right now. Urgency is what we need to address right now, agility or resilience, depending on your perspective. But when you think about the level of focus and maturity that Phil and Correy brought to the conversation, talking about risk appetite, talking about how to address that cross-functionally talking about not necessarily maybe hardwire structuring yourself to do better if the pandemic starts over, right. That’s not going to happen with any luck. Um, I think that’s why we need to discuss these things so that we can learn from them as they’re continuing to happen and hopefully position ourselves to be a little bit opportunistic going forward.

Scott Luton (00:58:47):

Excellent point excellent point. And it’s got an, a note just to, just to be clear, uh, so to learn more about Gartner and I think Peter, Oh, Peter Bo lays right own the money he’s dropped a Carozzi profile in the comments. So we’ll make it as easy as possible to, to have our, um, our community and all the folks in the comments to connect with our guests. And I, I believe, uh, art or was already dropped into comments as well. So a lot of good stuff, Kelly, I love your takeaways as always, there’s a ton, uh, find the risk, um, discussions and, and approaches to be a very intriguing aspect. H have for years, really the pandemic has just thrown everything on its head. Um, but you know, one of the, um, democratization, I say that, right?

Kelly Barner (00:59:33):

Yes, I know that’s a big, but that’s coming up everywhere that may end up being like the word for 2021 that’s coming up everywhere.

Scott Luton (00:59:42):

So interesting is, um, so we watched an episode of the office with Michael Scott last night and there, he came up with this, this campaign to stick a 10% off in random boxes of paper. And of course the boxes hit their largest customer and cost the company, presumably hundreds of thousands of dollars. And, you know, the phone up the phone from corporate was calling him, whose idea was this, who made this decision? And it was a great lesson learned because as much as, as democratization is empowering people and empowering people, regardless of department and function and where they kind of sit on the power structure to make decisions and to have that visibility, you still have these, these traditional vestiges that, uh, in some companies that aren’t quite ready allow folks at all levels in all the different positions to make those decisions. I still won’t seven signatures. Right. And routing the folder. So it’s just interesting. Uh, I don’t know what dichotomy means. I’m gonna go with it and act like that fits what I’m describing, but it’s, it’s a, it’s a ying and yang and it’s a, it’s a, um, it’s a battle playing out right here as we continue to navigate through the current environment.

Kelly Barner (01:00:49):

Yeah. No, you’re not going to be agile or resilient if it takes you 120 days and 45 signatures to make a decision. Right, right. Yeah.

Scott Luton (01:00:58):

Excellent point, excellent point. Uh, but at the same time, you know, you’re not gonna be a employer of choice and you’re not going to be a cutting edge organization. If you don’t use technology and, and trust to empower your people and let them go out and do big things. And every decision is not going to work out. And if it does, we’re all way too safe. Right?

Kelly Barner (01:01:20):

Exactly. You got to have a healthy attitude towards risk.

Scott Luton (01:01:24):

Excellent. Excellent. Okay. I’m going to share this comment from, from Mervin near, we’ve got some office fans. So bourbon clay is Scott’s hairstyle inspired, inspired by Dwight from the office. Thank you.

Kelly Barner (01:01:37):

Thank you for not asking that about my hairstyle. I appreciate that.

Scott Luton (01:01:42):

We all know that Greg and Enrica Alvarez are the ones buying for best hair in supply chain, but nevertheless, at Kelly, a pleasure, let’s make sure folks know how to connect with you and buyers meeting point.

Kelly Barner (01:01:53):

Yes. Please find me on LinkedIn that you can also visit buyer’s meeting in both places. I’m easy to get in touch with. As a matter of fact, also artist, I’m general manager there as well. So you pick your brand. I’m easy to find and easy to connect with. Yeah,

Scott Luton (01:02:09):

That’s right. And, and a joy to collaborate with and, and speaking, which is wonderful to not only of course have Corolla with Gartner. We love, uh, Mike Griswold’s monthly appearance with us great partners with, uh, Phil and, uh, y’all’s team at art of procurement. So always a pleasure. Okay. So folks, thanks for all the comments and the, and the, um, and the sense of humor and some of the questions we couldn’t get to most importantly, thanks for your, uh, kindred spirits in this journey. It, it makes every live stream own that note on behalf of Kelly Barner and Amanda and clay, and everyone behind the scenes here, Hey, wishing you the best wherever you are, wherever you’re tuned in from most importantly, do good, give forward, be the change that’s needed. And on that note, we’ll see next time here.

Intro/Outro (01:02:53):

Thanks for, thanks for being a part of our supply chain. Now, community check out all of our and make sure you subscribe to supply chain. Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on supply chain. Now.

Would you rather watch the show in action?

Positioning for Success at the Intersection of Transformation, Risk, & Technology with Koray Kose & Philip Ideson

Featured Guests

Koray Köse is currently the Chief Industry Officer for Everstream Analytics, and formerly a Senior Director Analyst in Gartner’s Supply Chain Operations team. Koray has written articles for and has been quoted in publications such as The New York Times, The Economist, The Wall Street Journal, Forbes, The Washington Post, exame.,Financial Management Magazine, ABC News, SupplyChainBrain, ISM Magazine, and Supply Chain Management Review, and has appearances as a guest speaker on television news channels such as CNBC and CNA. He is also a participating member of the NATO 2030: NATO-Private Sector Dialogues that is facilitated by GLOBSEC. Koray joined Gartner with 20+ years of experience in global procurement and supply management consulting across different industries such as automotive, manufacturing, life sciences, and the financial industry. His prior experience includes expert and leadership roles in supply chain and procurement at companies and institutions such as Volkswagen AG, Scania, Bose, Biogen, AstraZeneca, Philips, A.T. Kearney, proAlpha, and the Federal Reserve. Connect with Koray on LinkedIn.

Philip Ideson is the Founder and Managing Director of Art of Procurement. Art of Procurement helps inspire and guide procurement leaders as they position their team to enable company growth. Prior to Art of Procurement, Philip led procurement transformation, category management, and sourcing programs for clients of Accenture. Previously, Philip was Head of International Procurement, Sourcing & Third-Party Risk Management at Ally Financial and has worked across the direct and indirect procurement value chains. Connect with Philip on LinkedIn.


Kelly Barner

Host, Dial P for Procurement

Scott W. Luton

Founder, CEO, & Host

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter


From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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