In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints.
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Pedaling to Profit: Trek’s Direct-to-Consumer Shipping Success Story
Discover how Trek, a global leader in the bicycle industry, transitioned from B2B-only shipments to launching a direct-to-consumer (DTC) initiative, propelling their business to new heights…
Building an Antifragile Supply Chain: Dr. Schär’s Climb to Inventory Excellence
Headquartered in Italy, Dr. Schär leads the market in gluten-free foods, offering a wide range of products for special dietary needs. With over 1,750 employees globally, the company…
Shipping and Logistics: Things You Know, and Some You Don’t
Never has such a bright spotlight been shone on the supply chain as a vital strategic component of business success. The industry is undergoing significant…
Supply Chain Today and Tomorrow with Mike Griswold
Join hosts Scott Luton and Greg White as they welcome Mike Griswold, VP Analyst at Gartner, back for his popular monthly series, Supply Chain Today & Tomorrow…
5 Things to Know about the Future of Supply Chain
As the world becomes more complex, global supply chains must keep pace. New complexities layer over old, and if the supply ecosystem is not carefully and strategically managed…
The Supply Chain Buzz for April 17th: Consumer Habits and Supply Chain ‘Hot Spots’
This week’s edition of The Buzz featured co-hosts Scott Luton and Greg White. In addition to covering top supply chain news stories, they teased some of the supply chain…
Driving End-to-End Delivery Excellence: A Conversation with Jennifer McKeehan with Walmart
Creating an exceptional customer experience means knowing what customers want – and the best way to achieve that is to listen when they speak. The secret to success is to…
The Supply Chain Buzz for March 20th featuring Special Guest Delaney White
This week’s edition of The Buzz included hosts Scott Luton and Greg White as well as special guest Delaney White from Deel. As Greg’s daughter, she was on hand to discuss the impact…
The Supply Chain Buzz for March 13: Digital Transformers Edition featuring Michael Pytel with Fulfilld
This week’s Digital Transformers edition of The Buzz included hosts Scott Luton, Greg White, and Kevin L. Jackson, as well as special guest Michael Pytel, co-founder…
Great for the Environment, Better for the Bottom Line: Decarbonizing the Last Mile with BrightDrop
BrightDrop is decarbonizing last mile logistics—and Steven Hornyak is here to tell you all about it. Tune in to this episode of Logistics with Purpose as Enrique and Adrian chat with Steven about his professional path to BrightDrop, how the company is disrupting industries like grocery with more efficient curbside fulfillment options…
Lessons in Logistics and Leadership with American Eagle Outfitters’ Shekar Natarajan
From a DVD resume to leading some of the world’s most complex supply chains, American Eagle Outfitters Executive Vice President Shekar Natarajan has seen and done it all. And now, he’s sharing his wisdom with Scott and Enrique (and you). Tune in to hear Shekar’s inspiring story, his thoughts on the importance of culture, competitive…