How does a company create an experience so extraordinary that people want to talk about it? Join us as we sit down with author, speaker, and consultant Dan Gingiss to discuss the secret behind crafting remarkable customer interactions. In this episode, we talk about Dan’s new book, how McDonald’s could do better, and what a taco truck…
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Delivering an Experience that Builds Strong Relationships
Everyone wants their customers to have a good experience but being able to live up to that standard consistently and at scale is not easy. Ideally, someone will take responsibility for creating positive experiences no matter the exact requirements. In this Dial P for Procurement livestream, Kelly Barner and Scott Luton are joined by…
This Week in Business History for August 30th: Everyone knows it’s Slinky
In this edition of This Week in Business History, Kelly Barner remembers key innovations, inventions, and firsts that took place between August 30th and September 3rd. In our main story, she tells the wild but true story behind the discovery of the Slinky and the journey that it started for one family in Philadelphia, Pennsylvania. We’ll also hear about…
Building Tomorrow’s Ethical, Efficient Supply Chain With Lora Cecere
In this episode, Scott and Greg join Supply Chain Insights Founder Lora Cecere to take stock of supply chain past and present. We celebrate the life and contributions of one of the greats,“The Great Connector,” to be exact. And in honor of Roddy Martin’s life and many contributions to the field, we also move forward by looking forward…
The Supply Chain Buzz for August 23rd featuring Aaron Meredith with Verusen
What do tennis balls, industrial real estate and dogs have in common? Why might your next trip to a smaller, regional airport be rife with delays and cancellations? Find out when you tune in for the Supply Chain Buzz. We’re joined by Verusen’s Aaron Meredith to get some early insight on the results of the company’s “State of the Supply Chain” survey…
What You Can Learn From a Digital-First DTC Brand: quip’s Omnichannel Evolution
How can a traditional, retail-first brand learn to think like a disruptor? You’ve probably seen quip’s billboards, but you haven’t heard the story of how this dominant direct-to-consumer oral healthcare brand successfully launched into thousands of retail stores like Target and Walmart…
Healthcare Logistics- Innovation Coming from Diverse Places, with UPS Global Freight Forwarding
Supply Chains Differ greatly by industry, but if there is one supply chain we have all been watching closely over the last year, it is the healthcare supply chain. During this time, UPS has been on a noble mission – playing an active role in distributing PPE, test kits, vaccines, and other necessarily materials despite the disruption caused by the pandemic…
Reducing Supply Chain Volatility: Forecasting Third Quarter Logistics Market and Beyond
In this episode of TEKTOK on Supply Chain Now, hosts Karin Bursa and Scott Luton welcome Ben Cubitt and Matt Harding to the show.
Supply Chain Now Live: Digital Strategies to Optimize the Customer Experience
Teams of all sizes are focused on providing the best experience they can for their customers, and they can’t do that today without investing in a specific digital experience. While many people have the technical skills to build a basic website, that is not the same as crafting a digital experience, a completely different approach that…
This Week in Business History form August 23rd: 5 Key Components of Dick Rutland’s Business Journey
In this special episode of This Week in Business History, host Scott W. Luton shares information on his grandfather’s business journey, including his experiences with Winn-Dixie and Kimberly-Clark. He also touches on interesting facts about the Solo Cup Company and Buick, as well as a few leadership traits that made Mr. Rutland such a special person…
SOBs, Yesterday’s Tomorrows, & More: An Interview with Dr. Benn Konsynski
In this replay of an original Supply Chain is Boring episode, Chris Barnes sits down with and interviews Dr. Benn Konsynski.
Transformation Through Diversity, Equity & Inclusion
In this episode of Digital Transformers on Supply Chain Now, host Kevin L. Jackson welcomes Trina Celeste LImpert with RizeNext to the podcast.