Think you’ve got visibility? Think again. Every year, an estimated 8 billion packages in the U.S. move “blind” — in transit, but not being tracked accurately or in real time. No alerts. No updates. Just guesswork. Before you know it, customers are upset, WISMO tickets are out of control — and your revenue is circling the drain. In this no-fluff session, we’ll uncover four critical visibility fails that quietly wreck shipping performance and erode customer trust during peak. And more importantly, we’ll show you exactly how to fix them fast using tools you already have.   You’ll walk away knowing how to: Detect and fix phantom shipments stuck in pre-transit limbo Set up real-time exception alerts before customers start complaining Eliminate tracking silos with one source of truth across carriers Use webhook-powered automation to reduce WISMO tickets and protect your margins

There’s proof in the panel- learn from esteemed purchasing and supply chain management professionals on how they drove their business forward through the COVID-19 disruption (and continue to do so). These pros will discuss predictions for the future of supply chain as we embark on the “new world,” proven best practices they have employed – including engaging the group purchasing organization (GPO) model, and why leveraging a GPO will prove to be crucial among leading supply chains. The panel will discuss: -Core challenges their supply chain faced in 2020, lessons learned, and how they overcame great disruption -Procurement’s role in enabling the supply chain -Best practices on implementing their version of supply chain success -How to operate in 2021, the future of supply chain management in the “new world” As supply chains continue to move forward in a still unstable environment, these proven success stories will help guide continuous value improvement in the supply chain.