In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

As the freight market tightens and costs rise, supply chain leaders must plan ahead, strengthen carrier ties, and stay agile. In this episode of Supply Chain Now, Scott Luton and special guest host Karin Bursa sit down with Bobby Holland of U.S. Bank and Nick Palmucci of Ferguson Enterprises to discuss the latest U.S. Bank Freight Payment Index for Q4 2025. They unpack what “freight market tightening” looks like in practice, with capacity shrinking, shipper spend climbing, and regional performance moving in different directions, from strength in the Northeast to weakness in the Southwest. They also get into what’s driving demand shifts and cost pressure, including changes in consumer behavior, softer manufacturing signals, and uncertainty that keeps teams on their toes. Along the way, they share practical moves leaders can make right now, such as building a three-year roadmap, reducing spreadsheet dependency, locking in bids earlier, and operating like a shipper of choice when capacity gets tight. The result is a grounded look at what the data shows, what shippers are experiencing, and how to turn both into better decisions.   This episode is hosted by Scott Luton and Karin Bursa, and produced by Trisha Cordes, Joshua Miranda, and Amanda…