Demand for sustainable, connected, and autonomous products is growing exponentially, forcing sourcing and procurement departments to keep up with new innovations while balancing costs. But there is a better way.
New digital technology can help procurement teams in engineering-centric industries like automotive and industrial manufacturing to streamline their sourcing and contracting processes and better control material costs during new product launches and ongoing parts procurement for mass production.
Joel Solomon is the Senior Director of Strategic Customers at SAP and Carsten Wutzler is the Director of Enterprise Performance at Deloitte Consulting. They recently joined co-hosts Scott Luton and Allison Giddens for a Supply Chain Now livestream to discuss best practices from leading automakers and industrial manufacturers.
Watch or listen to this episode to learn how leading automakers and industrial manufacturers are:
– Supporting and scaling on-time product launches and ongoing procurement of highly engineered parts
– Collaborating more effectively with suppliers to meet new innovation requirements
– Managing material costs from launch through ongoing production and beyond
– Leveraging ERP investments and extending them into procurement processes to drive more supply chain flexibility
Welcome to Supply Chain Now, the voice of global supply chain. Supply Chain Now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from those making global business happen right here on Supply Chain Now.
Scott Luton (00:32):
Hey, good morning, good afternoon, good evening, wherever you are. Scott Luton and special guest, Allison Giddens, here with you on Supply Chain Now. Welcome to today’s livestream. Allison, how you doing?
Allison Giddens (00:43):
I’m good. I’m good. How are you?
Scott Luton (00:44):
I’m doing wonderful. We’ve got — I’ll tell you, we’ve set the bar high after last Tuesday’s wonderful event. We’ve got a lot of feedback on, you and me, the — quite the duo. We’ve got another big show here today, right?
Allison Giddens (00:56):
Yes, we do.
Scott Luton (00:58):
All right. So, Allison, great show of line up today. We’re talking about, get this, faster, cheaper, better. Who wouldn’t raise their hands for that? Sign me up. Well, today’s show, Allison, we’re going to be sharing some effective ways at leading automakers and industrial manufacturers are implementing faster, cheaper, better, successfully into their operations and overall enterprise. Allison, you ready for our great show here today?
Allison Giddens (01:22):
I am. I’m excited.
Scott Luton (01:24):
All right. So, folks, stay tuned as Joel Solomon and Carsten Wutzler will be joining us momentarily. And folks, get ready, we want to hear from you too. That’s one of our favorite parts, in addition to the knowledge that Joel and Carsten and Allison will be dropping on us.
Scott Luton (1:39):
All right. So, I want to welcome in our featured guests here today, Joel Solomon, Senior Director, Strategic Customers with SAP. And Carsten Wutzler, Director, Enterprise Performance with Deloitte.
Scott Luton (1:53):
Hey. Hey, Joel. How you doing?
Joel Solomon (01:55):
Not so bad, Scott. And, thank you for having me, both you and Allison.
Scott Luton (01:59):
You bet. Welcome, welcome. And Carsten, how are you?
Carsten Wutzler (02:03):
Hello, from my side. Doing good. Thanks for inviting us.
Scott Luton (02:05):
Well, you bet. We got a great conversation. And so, thanks to you both for being here. And we’ve got a lot of folks from Juan in Dubai, Kaya in Chicago, Lindsay from Grand Rapids, Michigan, Paul up in Chicago. A lot of folks here already for a conversation around faster, cheaper, better.
Scott Luton (2:25):
But before we get there, Joel, Carsten, and Allison, this is what I want to do. I want to have a little fun, I want to pose a little fact toward with all three of you all. So, yesterday, that’d be June 5th, back in 1977, the iconic Apple II went on sale for the first time, right? Now, so, for me, that is synonymous with the Game Oregon Trail, which I played for hours and hours in elementary and middle school. So, anytime I hear Apple II, I think of Oregon Trail.
Scott Luton (2:52):
So, for each of you, and Joel I’m going to start with you. What is one ’80s or ’90s technology device that brings lots of memories to mind?
Joel Solomon (03:00):
I’ve got to go with a Sony Walkman, Scott. So, that was given to me on a birthday of mine. And I took it everywhere with me, including to practice for my sports and just cool and everywhere else. So, that was absolutely a game changer for me and I was absolutely mesmerized by it.
Scott Luton (03:18):
So, Joel, that begs the question, what’s one tune that you can still remember dancing to on your Walkman?
Joel Solomon (03:24):
Well, I don’t want — I don’t know if I have to admit this, but it was a tune from ABBA.
Scott Luton (03:29):
OK. I can see it.
Joel Solomon (03:32):
It was Dancing Queen.
Scott Luton (03:35):
So, Joel, man. All right. We’re going to have you back on supply chain nerds talk music in a future live stream. Good stuff.
Scott Luton (3:42):
Carsten, how about you? What ’80s or ’90s technology advice comes in mind for you?
Carsten Wutzler (03:45):
Yes, I fully agree with Joel. So, the Walkman is one of the most recognizable elements of this — of the past. It later changed to a Discman, yes. And I walked outside just to use this device and come back at home and had some music, and it was really good then. And I listened to Europe, “Final Countdown.” Not sure if you’re familiar with the song, but it was one of my favorites, the first CD I bought, and yes.
Scott Luton (04:11):
Of course, Carsten. “Final Countdown”, it’s one of my son’s favorite tunes of all time. So, thank you for sharing, Carsten. All right. So, a big music vibe so far in this show.
Scott Luton (4:21):
Allison, how about you?
Allison Giddens (04:23):
All right. So, I was going to say the ability to use like a tape to put into your tape deck in the car so that you could use your CD Walkman. I was going to say that technology, but just to be different. How about that? 1997, the release of the first Tamagotchi? Remember those stupid toys? I mean, you’re talking about memories. My sister and I, we would — we’d get those things and we would be so excited and they’d die in like three days because we’d forget to feed them
Scott Luton (04:54):
Allison Giddens (04:56):
So, it might be a reason I’m not a mother today is —
Scott Luton (05:00):
Those are, like, the electronic pets, you’re talking about, Allison, right?
Allison Giddens (5:03):
Scott Luton (5:04):
Allison Giddens (5:04):
Scott Luton (5:05):
I got you. Man. That is —
Allison Giddens (05:06):
You remember those things, right?
Scott Luton (05:07):
I do. That’s a pool. That is a — so, get this Allison, Joel, and Carsten. So, Jerry’s talking about, of course, the VCR, that was an interesting. VCR, Betamax contest. Kaya, of course, the Macintosh computer. Yes. ClarisWorks was a big part of my high school experience. Juan, scientific calculator.
Allison Giddens (05:28):
Oh, good point, yes.
Scott Luton (05:29):
John Peterson, the Super Nintendo.
Allison Giddens (05:30):
Heck, yes. Heck, yes.
Scott Luton (05:32):
Awesome. Good stuff.
Scott Luton (5:34):
All right. So, we can really reminisce for quite an hour. But we got a lot to get to here today. One — we got to sneak in one more. Amanda says, the discman was huge. Also, as a mom, the DVD player in the SUV. Yes. Strategic distractions — strategic distractions, Amanda.
Scott Luton (5:52):
All right. So, Joel, Carsten, Allison, a lot of stuff to get to. This is what I want to start with though. Before we get into some of you all’s industry observations and really proven best practices that you’re seeing out in the industry, I want to give our audience a chance to get to know you, Joel and Carsten, a little bit better.
Scott Luton (6:06):
So, Joel, you’ve been moving some mountains in the industry. Tell us about yourself and your journey.
Joel Solomon (06:10):
Yes. So, my name’s Joel Solomon. And I’ve basically been in the procurement and supply chain practice for most of my life. I started off my career with Honda after I graduated from my mechanical engineering. And I fell into procurement, and that’s when I realized that this was an absolutely cool space to be in. I really loved the fact that I could interact with people, also with technical aspects of procurement and vendor development.
Joel Solomon (6:37):
And from there, I moved a few different roles as well, and moved to countries. I moved from India to Australia. Picked up my MBA, and also got certified in supply chain through Apex. And ended up working for a couple of mining organizations before coming back to automotive, where I was the head of procurement for Volkswagen Group in APJ based out of Sydney, Australia.
Joel Solomon (06:59):
And I loved procurement. I loved the power that it gave me as an individual, but also the fact that I could influence the world, influence people. And about five years ago, I moved to SAP on the other side of the spectrum from buying to now selling, from beating up suppliers to actually getting beaten up by suppliers.
Joel Solomon (7:22):
So, it’s been a great journey. And I’ve seen some wonderful transformations in my career. And I’m also fortunate enough to work with clients and have the privilege of influencing their own journey. And thank you for having us here, and I love to be part of this session and share my experiences as we go along.
Scott Luton (07:40):
Oh, Joel, man. You really — I love it already. I can tell that you keep it real. You keep it real and you love what you do. Clearly, you realized how cool procurement was long before the rest of the world did.
Scott Luton (7:52):
All right. So, Carsten, same thing. You’ve been in the industry, it’s not your first rodeo, tell us a little about your journey.
Carsten Wutzler (07:57):
Yes. Hello from my side. I’m Carsten, working at Deloitte. I’m based in Germany in Munich. So, I started after being — graduating as an industrial engineer, equipped with some business backgrounds in administration. I moved to consulting and started 17 years back in this exciting industry. Always being part of the operations and supply chain domain.
Carsten Wutzler (8:20):
And along this journey, I worked primarily for the automotive industry, which has been a big part of my professional career and took me to some interesting manufacturing locations. I had the privilege also to work for consumer guts [phonetic] and, industrial products companies, high tech, and some medical device clients.
Carsten Wutzler (8:38):
My focus has always been on enterprise performance and the supply chain management. And most of my projects are really around business process transformation, end-to-end optimization, performance management, and of course, digitalization. And over the years, the procurement area has also gained my attraction, and I really got expertise in categories and did some sourcing optimization work and acted as a negotiation trainer.
Carsten Wutzler (09:04):
And actually, this expertise brought me to my first U.S. related procurement project where I was part of a sourcing program for beer ingredients and packaging. And someone on the project thought it would be a good idea to invite some person from the beer drinking nation Germany and lift the credibility of the team, and it was really fun. However, the market demand for automotive and complex manufacturing topics is much higher. And so, I met Joel and SAP long time back. And happy to be here in the supply chain community as an expert and share my expertise.
Scott Luton (09:38):
Carsten, I love that. And beer drinking helps any negotiations. Is that right, Allison? Right?
Allison Giddens (09:44):
Well, yes. I guess. I’m not a beer drinker. I’m more of a vodka person, but I mean, I’ll hang out and watch you drink beer.
Scott Luton (09:51):
OK. All right. Well, clearly tons of expertise and experience and a nice sense of humor. Both of you all fit right in, kindred spirits. Now — OK. One last comment before we keep driving here. So, our dear friend Tim Porterfield, says, Allison, got to know your first CD. Allison says, a Veruca Salt. How about that? I remember when that album came out back in the day.
Allison Giddens (10:14):
A little ’90s grunge, yes.
Scott Luton (10:15):
’90s grunge. Not quite as cool as ABBA, Joel. Not quite as cool.
Allison Giddens (10:19):
Scott Luton (10:19):
But — all right. So, clearly musical is going to be a big overarching theme here today.
Scott Luton (10:24):
All right. So, Joel, Carsten, and Allison, this is where I want to go next. I really want to set the table for our conversation. You know, this is a — you know, there’s part — there’s no easy times, right, in global supply chain, right? Disruption, it comes with the territory. Curve balls keep coming around the corner. So, I want to get a couple observations from both of you.
Scott Luton (10:40):
And Joel, I’m start with you. In terms of current priorities for business leaders, regardless of the sector, what do you see in business leaders gravitate to and prioritize?
Joel Solomon (10:49):
I’d probably think of three themes that come to my mind, Scott, as we talked to business leaders from around the world. I do have a global world. So, I do have the opportunity and privilege of talking to different business leaders across industry segments. The themes are resilience, technology, and sustainability, right?
Joel Solomon (11:06):
So, if I talk about the first one, resilience, and no doubt it’s a corporate buzzword, right? But if you strip away the hype around it, it becomes real. And I really like the definition of the word as per the dictionary, right? It says the capacity to withstand or recover quickly from difficulties. So, resilience is emerging as a vital muscle for companies to deal with endless volatility and disruption, right? So, we’ve had the pandemic where companies were expected to move much faster than before, become much more agile than before. And now we have in inflation which seems to linger around for a long time.
Joel Solomon (11:46):
And so, hence, how do you recover as a business? And this is one of the key themes in terms of resilience, right? How do you build a resilient business? And how should leaders go around looking at this aspect? Second aspect is technology, of course, right? So, you have technology that’s widely available. And this is true for exploiting any new business opportunity out there that you need to consider technology. It’s true for non-tech companies that are making the shift to put software at the heart of business. As much as it is true also for mature organizations that are trying to get maximum value from their digital transformation.
Joel Solomon (12:25):
So, technology is there, but how do you leverage it? And how do you employ it to give you the best bang for your buck, but also to get your organization to move ahead and become competitively much superior than your competition? So, that’s how technology comes into the theme of what’s on business leaders’ mind.
Joel Solomon (12:43):
And then the third, it is definitely one that is bandied around — all around the world in any conversation, sustainability, right? So, as much as it is, as fancy word that’s thrown around, it is become a core business topic of strategic relevance. And what does that do? It makes businesses look at your business in a completely different way than before, right?
Joel Solomon (13:08):
So, going into the be future, there’s two realities. One is you will have sustainable businesses, and the other is you have no businesses because it’s so important. And why is it important? Because our expectations as stakeholders, be it a consumer, be it an employee or investor or customers, we demand to work with sustainable businesses, right? So, that’s the trend. And people are getting more conscious in terms of what you buy. The shoes that I’m wearing is a hundred percent sustainable. And so, I make it a conscious effort to look at clothing or any of the stuff that I invest in or buy for my own use to think about, OK, is this come from the right source?
Joel Solomon (13:44):
And so, technology can be a great enabler and accelerator for us and the businesses to achieve these goals. So, these are the three key themes that I pick up on as I talk to customers around the world.
Scott Luton (13:55):
Wonderful. And you know, Allison, if Greg were here, he’d be talking about the power of the and, right? Resilience and technology and sustainability. You can get all three.
Scott Luton (14:05):
All right. Carsten, how about you? When it comes to what business leaders, what they’re prioritizing out there, what are your thoughts?
Carsten Wutzler (14:11):
Yes. Joel spoke also a bit about the business resiliency. And I want to add my view on supply chain resilience as a topic. So, we are doing regularly pulse checks with our clients about the supply chain, and they are still facing the disruption in their business in the early year. And more half of the year, it went a little bit well. They are experiencing still this disruption and then it’s clearly far from over, yes. And despite, there’s a trend of normalizing, now it’s shifting to one of disparity, of the rising prices and expenses. So, it’s a challenge for all companies, in terms of, revenues and profit.
Carsten Wutzler (14:51):
When it comes to technology, I want to a little bit push the spotlight to a smart query and operations. So, manufacturers still are progressing in this area, yes, because they see it as a source of future competitiveness. They’re investing in those technologies like Cloud, edge computing, 5G, and so on within the manufacturing space. And it’s really that they are applying things, and the leaders are bringing this technology also to their partners in the ecosystem.
Carsten Wutzler (15:19):
And the third topic I want to add is talent workforce. When I talk with my clients, they also have a long-term view on this. And they are a little bit worried about their workforce, the number of open positions. They are facing tight labor markets, workforce churn, and so on. So, it’s a change for them. And despite of the high level of new hires, job openings, and so on, it’s still a challenge. And, yes, this creates some limitations in the supply chain for sure, and reduces operational efficiency and margins.
Scott Luton (15:56):
Yes. Carsten creates some limitations, also is powering some opportunities and lots of innovation.
Scott Luton (16:01):
You know, Allison, when you think of the two to three that Carsten shared, rising prices and workforce concerns and challenges, any thoughts on your side, Allison?
Allison Giddens (16:11):
That’s — that common theme of resiliency, kind of, tying it all together. It’s been fascinating over the past few years to watch, almost the evolution of the supply chain or the maturation of the supply chain. It’s like we just — we have new problems. It’s not like it’s, you know, it’s the same problems, it’s new, but that key of resiliency spread across everything from the sustainability to the workforce. We have to learn that there are going to be problems every single day. It’s not a matter of avoiding the problem, it’s a matter of how are we going to address it.
Scott Luton (16:44):
Right. That’s right. Keep on coming. And as the great — the late Sandra McQuillan said, yes, there are finish lines, but they come with a starting line right in short order, right? Celebrate the wins, but there’s always more challenges to come. Nice — nicely said, Allison.
Scott Luton (17:02):
OK. So, we’re going to shift gears here, and we’re going to be talking about one of Joel’s, maybe Carsten too, a topic that I know is going to get Joel ready to dance like he’s listening to ABBA on that Walkman back in the late ’80s. So, the land — we’re going to be talking about the land of procurement. The wonderful world of procurement.
Scott Luton (17:19):
So, Carsten, let’s start with you then. We’re going to give Joel a chance to compile his thoughts. So, Carsten, when we think of some trends, issues right now that are really important in the procurement space to identify for our audience, what comes to mind, Carsten?
Carsten Wutzler (17:34):
The first one I see is really the increasing criticality of procurement. So, the CPOs reported a high inflation pressure as their number one risk to the organization, and they are the forefront of fighting this topic. They still have the cost pressures, the saving captures, and driving more value over their — the full life cycle of the cost and goods services. So, this is the evergreens in procurement. So — and the landscape of the CPO is really extending because now you have also these geopolitical forces that it makes it more complex.
Carsten Wutzler (18:09):
In Germany, I heard the word of friendshoring, which refers to the region that suppliers are based and politically aligned with the company’s home country in terms. So, security supplier is also hot topic, and to log and really the supply from the trusted supply partners you have in your network.
Carsten Wutzler (18:26):
The second one is really need for orchestration. It’s not just one priority in procurement, it’s also the procurement operating model, investment in talent, turbocharging, the digital transformation, and to remain really agile and efficient over the years to come. And this is a balance between the traditional cost focus you have and other emerging topics.
Carsten Wutzler (18:52):
And I would add also this sustainability and corporate social responsibility to this. It’s a good point to mention. It’s significantly getting important. So, 90% of the clients they see, really, that customers are seeking, where to spend money that is really aligned with their values. Companies need to embrace the challenge to the pathway to a net zero, or to a circular economy to really avoid the competitive disadvantage that might result from being not part of the journey or being engaged as others.
Scott Luton (19:28):
So, Carsten, I want to go back to an earlier point you made about orchestration before I come to you, Joel. And Allison, I’ll get your take. I’m not sure what it is, but, you know, there’s a little — I don’t want to say stick, but there’s a little device that a maestro has for a symphony, right? I’m not sure what those are called.
Scott Luton (19:42):
Allison, you’re smiling. Maybe you can tell me what it is. But it’s almost like whatever that thing is called, that supply chain practitioners as they come in, that’s one of the things they’re given as they embrace the role of orchestration, as Carsten’s become one of our favorite words around here. Allison, your quick comment before we move to Joel and get to his take on what’s going on in the world of procurement.
Allison Giddens (20:04):
Yes. No, I agree. I’m seeing it on the end of being a manufacturer, for sure. It’s — it is about — I mean, in the micro world of things, I’m dealing with parts that have to be sent to an outside processor, but before we send them to one, it has to go to a certain other one. But in order for that, the second person to have them, then they have to be well aware of what happened to the first batch of processes. So, there’s all these things that we, I think, have taken for granted for so long. That we’re starting to realize now that, wow, if everybody is on the same page, life goes a lot easier. So, I think there’s that orchestration, like you said, that’s been key to a lot of the success.
Scott Luton (20:45):
So, Joel. I’m told an excellent comment — sorry, Allison. I’m told by Donna, Catherine, and Amanda behind the scenes, helping to make production happen. Thank you very much. That a conductor stick is a baton, is what I’m thinking of, Joel. So, I’m learning something new every day. But it paints such a perfect supply chain image in my mind.
Scott Luton (21:04):
But, Joel, commenting on that, what Carsten said, what Allison said, or tell us about some of the things you’re identifying in the wide world of procurement that more members of our audience need to know about.
Joel Solomon (21:14):
It’s funny you mentioned baton in supply chain in the same rep, because baton is also used at the relay, right? So, when you run relays, you exchange the baton, and that’s the link to the supply chain going, you know, seamlessly. So, there you go, baton can be used in more than one way and fits aptly with supply chain. Maybe you should have a logo called, Baton, as part of your Supply Chain Now or something.
Allison Giddens (21:37):
Yes. Let’s — can we — yes, let’s trademark that, four of us. Let’s go in on that.
Scott Luton (21:40):
Yes, listeners, audience members, that’s ours. You can’t take that. You can’t take that. Joel, lots of brilliance there.
Joel Solomon (21:47):
Scott Luton (21:47):
All right. Cool. Please continue.
Joel Solomon (21:48):
Thank you. Coming back to what’s happening in the land of procurement. And I know Carsten touched on some high-level strategic focus of procurement leaders. I’m going to, kind of, bring it down a notch to operational excellence, right? So, what we are seeing happening in procurement landscape, currently, is four key themes. One is driving supply performance and taking the partnership to the next level. Second is category management. Third is becoming more customer centric as a procurement organization. And fourth is sustainability within the scope of procurement.
Joel Solomon (22:21):
So, when I say drive supplier performance and take partnership to the next level. So, this is absolutely important, critical, right? So, when — since I’ve been a buyer, I’ve always believed that a supply is not just an external party providing goods and services, they are absolutely core to your success. I’ve lived that. And when I’ve had teams, I’ve always told my buyers, treat them with respect. Treat them as a peer because your — their success is your success. And you’re intricately linked with each other.
Joel Solomon (22:52):
So, important thing is, driving suppliers and holding them accountable to the next level of delivery of whatever that is that you’ve committed with each other, but also taking the partnership to the next level. So, which means treating them as peers and investing in them, and making sure that they understand it’s not just a power treatment where the buyer comes and beats the supplier, but it is actually a win-win for both parties.
Joel Solomon (23:16):
When I was working for Honda, Scott, so we have this beautiful concept that we were trained on. It was called Gemba, right? So, Gemba means an actual place of work where work happens. So, we would go out and visit the supplier locations to actually see how they doing, what is infrastructure like, what’s the management like? So, you have real feeding and connection with the supplier. So, this is something that I’ve carried on and that I practice. And also impart every given opportunity saying, know your supplier, that’s the best way of having the best supply experience.
Joel Solomon (23:47):
But coming down to category management, category management has existed for several decades now in one form or another, right? So, we spent — organizations typically spend tons of money with consultants to come and tell them exactly what they know, and they leave them with a deck, with a PowerPoint that typically sits in a drawer somewhere or put in some shared folder somewhere to be forgotten. But to be taken out during annual review saying, look what I’ve done. It’s an amazing piece of paper.
Joel Solomon (24:14):
But today we have technology. So, you don’t have to have this category plan strategies on a piece of paper or on a deck, but you can actually deploy it onto a platform with the help of software and use it on an operational basis. So, for example, the category strategies, the innovators and the triggers for the category, or the savings or targets that you’ve set can actually be operationalized in the system. So, this is where buying organizations and supplies can take a lot of leverage and benefit from the category management.
Joel Solomon (24:44):
Third is customer centric. Procurement organizations have to become customer centric in order to serve your own stakeholders internally within your organization at a much superior level. And the reason for that is, today we all have thousand different apps that we go to and we buy services and goods. It’s so seamless, so intuitive, at the click of a button you have your service. When we come into organizations, the end user expects the same thing of procurement organization saying, give me a tool. Give me a platform that’s easy, intuitive, attractive enough for me to use. So, that is becoming a huge topic where procurement has to really deliver a customer-centric experience for their own internal stakeholders and their suppliers.
Joel Solomon (25:27):
Finally, sustainability. Sustainability, when you drill it down and start capturing sustainable — sustainability fields or data in a specific way, each organization has their own different ways, and everybody’s struggling. We had an automotive round table in Waldorf last month, and we had some of the biggest names in automotive turn up in Waldorf and we had a two-and-a-half-day workshop. One topic was sustainability. Everybody wants to capture sustainability data so they can improve their supply chain and look at green initiatives, but they don’t know where to start. It’s too big, too complex.
Joel Solomon (26:01):
So, one of the key things is use technology to start small. Start somewhere so you can then start expanding as you learn, as you grow, and then you can have a really good roadmap for you to capture your sustainability data. So, these are some of the key themes that is relevant in procurement these days.
Scott Luton (26:18):
Yes. Well said, Joel and Carsten.
Scott Luton (26:21):
Allison, I want to come back to something that Joel said about halfway through his last response. In the Gemba. Going to the Gemba, right? Where that value is created, you know, all the leaders that we have, you know, interviewed now, you know, approaching I think 1,300 episodes. Whether it’s in retail, where you’re going to where your store associates are and learning what they see on their — right there on the frontline, or if it’s a manufacturing site. You’re going where folks, you know, where things are being made. That’s where some of the best innovative growth ideas come from. Allison, your quick comment there.
Allison Giddens (26:53):
I think it all ties back to what Carsten talked about earlier with the workforce challenges. I think that if we can hone in and really make the most out of the opportunities that we see within Gemba, then we are, therefore, fostering our current workforce. We’re retaining employees, we’re attracting people to come work for us. Because especially with this next generation, the next two generations entering into the workplace, they’re not driven by the same things that we all were.
Allison Giddens (27:23):
And these next generations, they’re driven by sustainability. What are we doing for the planet? What are we doing for the next generations after them? They’re driven by, what is my work today? Why does it matter? Why would I work eight to 10 hours to go home, cook dinner, fall asleep, and do it all over again? Like, they want meaning. They want — and I think that is — those are key places to find this.
Scott Luton (27:46):
Beautiful, Allison. Love that. And also, I liked how Joel mentioned that using technology to find that simple starting point, right? Get that done and then you can layer on that. That, to me, that is a more purposeful application of technology, right? Rather than just getting the latest and greatest and throwing the defense to the team and doing it — doing things to your people rather than with them.
Allison Giddens (28:09):
Yes. And — well, and there’s psychology behind that too, with those little wins. I mean, that’s how you keep motivation goings is, you have many goals, and you have these many, many KPIs that you can say, OK, we did this. Now, let’s see what happens when we do this.
Scott Luton (28:23):
Yes. OK. Allison, Carsten, and Joel, we’re going to — we’re about to walk through four more specific opportunities. But before we do, I want to share just a couple of quick comments. So, my man, Allen Jock [phonetic] had — I was going to save me, in addition to everyone else, with the baton, right? The, instrument that the maestro uses to conduct the orchestra.
Allison Giddens (28:45):
Also known as our new company, the four of us.
Scott Luton (28:48):
That’s right. That’s right. We have attorneys waiting to help us with incorporation after the show. Kaya is a big fan of the Gemba as well. I think many of us are, right? Now, Jerry says — maybe we have time to touch on this later, but Jerry talks about how procurement groups use soft criteria, meaning reputation, flexibility, history, when making decisions on procurement. Because as he adds, things that are important, but can be hard to put empirical data on. That’s a great comment there, Jerry.
Scott Luton (29:16):
All right. So, Joel and Carsten, I think a lot of — you know, a lot of — we’re halfway through the show. A lot of this has been good news, at least to my ears, right? But there’s more, right? Faster, cheaper, better. We’re going to be picking your brains on four specific opportunities when it comes to what you’re seeing out there and what’s the art of the possible, the really real tangible art of the possible.
Scott Luton (29:37):
So, Joel, I’m going to start with you. Let’s talk about optimized product lunches — launches. I keep wanting to say, product lunches. I’m not sure what that is, but I need to tweak that.
Allison Giddens (29:45):
Are you hungry, Scott? Are you hungry?
Scott Luton (29:47):
That must be it, Allison. That must be it.
Scott Luton (29:50):
Optimize product launches and ongoing procurement of highly engineered parts. So, Joel, tell us more.
Joel Solomon (29:56):
Yes. So, this is an absolutely interesting and fascinating topic, Scott, and particularly relevant to automotive and IM&C industries. Think of, you know, an automotive company launching new products, new cars, or new trucks, or whatever they are, or IM&C industries like launching a new washing machine, for example, right, different models of it over the next few years.
Joel Solomon (30:18):
So, this is again, I mean, where the genesis of this came from in terms of the procurement planning, what we call is procurement planning for product launches, new product launches, this is a great story of co-innovation with our customer. SAP didn’t think of this solution from where we stood, right, because, far away, we’re not necessarily close to every single action that happens at customers. But when customers open up their doors and explain to us their business process and tell us, hey, there is a gap, especially where we have a huge high level project planning for new vehicle launches. And out of this high-level project planning, which happens at an organizational level, then comes the procurement activity where you have to start sourcing and collaborating with engineering and planning and logistics and quality to go and source parts from the outside, there was a gap in terms of the planning.
Joel Solomon (30:52):
So, effectively that gap was being filled out or bridged by manual documentation, tons and tons of Excel spreadsheet, SharePoint decks, and all kinds of things. So, Volkswagen said, would you be able to kind of, you know, help us bridge the gap between the overall organizational planning and the procurement plan? So, SAP invested a lot of time with Volkswagen in terms of creating this beautiful solution, which we call procurement planning which ties into the organizational planning level for new product launches.
Joel Solomon (31:37):
So, it helps both the project teams that comprises of buyers, engineers, logistics, quality, finance, and controlling everybody to come together, understand the project through the same lens, and then break it down in terms of the engineering bill of material that we have. Break down the bill of material completely at a part level, and then plan for activities at a part level in terms of sourcing. So, what happens is there’s a continuous flow from your organizational planning, to your procurement planning, and then to sourcing. And then it goes across until you’ve sourced the part, selected the supplier, and then you start consuming the part. And there’s also feedback mechanism in terms of information flow backwards and forwards, which means there’s a constant set of transparency that is built into the platform and single data flow that is connected end to end.
Joel Solomon (32:30):
So, all party — parties that are involved in a project have the same information, and a decision can be made really, really quick in a timely fashion, eliminating a lot of waste. So, this is where — this particular feature has come in, in terms of planning around new product launches and helps the engineering changes and to control it better and manage it better.
Scott Luton (32:52):
Yes. Joel, and not only enabling fast decision making, but good effective optimize decision making in addition. Now, I’d also add that gap in the planning that you spoke about, right? Folks using lots of spreadsheets, they’re using duct tape, band-aids, whatever it took to bridge that gap. And there is a better, certainly a better way.
Scott Luton (33:13):
All right. Let’s switch gears. Carsten, I want to talk about something that we’ve touched on quite a bit in the first half of the show here today. Supplier collaboration that truly fuels innovation. Carsten, tell us more.
Carsten Wutzler (33:24):
Yes. So, supply chain management, and in specific, the supplier management is a well-established practice. That’s all organizations seek to extract most of their commercial relationships. And when well-done effective sourcing and negotiation and this contract management are really part — core tools in your procurement toolkit.
Carsten Wutzler (33:45):
When it comes to deepening supplier relationships and increasing collaboration, those are the both teams that CPOs worry about. It’s a top strategy to really deliver the most of the value. And across 40 countries, they are saying it. So, really, it’s a high visibility on board level when you talk to the leaders in procurement. And it’s no surprise because, it’s a critical for assurance of the supply, given the recent disruptions. And for those that are not prioritizing, it might want to think about twice before doing it in an improper way.
Carsten Wutzler (34:19):
And when you move up the maturity curve of an organization, you see some increased level of sophistication now to bring more parties involved and more suppliers together, and then make it really part of the strategy. And industry leaders, for example, they have been successful in piloting and expanding applications for a digital collaboration between those parties. Like, for example, SAP supplier quotation management, which is a self-service portal where your ERPs, you can hand in your quotes, you can upload your documents like certificates or whatever you feel that is necessary within the sourcing. And also, really bring in some innovative ideas so that you have this interaction with your suppliers.
Carsten Wutzler (35:03):
And there’s also the level beyond this, like the innovation hub and the processes you need to really bring ideas to your company and into real life, and this is the key thing in supplier collaboration. And of course, it goes to sustainability, ESG focus, collaboration, really, that you start using scope three emissions in your supply chain. And from my perspective, all those collaborations should be built on a win-win mindset that brings rewards for all parties, and technology is really an enabler for this. And if the suppliers are bringing innovative ideas to you, you are doing it right. That’s my perspective.
Scott Luton (35:43):
Yes. Carsten, a lot of goodness. And Allison, I’m going to get you weigh in here. But a couple of things I want to call out of Carsten’s answer is that digital collaboration, it’s become table stakes, right? And it’s helped — you know, one of the things that has emerged from the pandemic, for sure, is you’ve got to be a good customer these days, right? Suppliers have more and more choices in how we leverage digital platforms, in how we baked that into our digital transformation allows us to be a much better customer in creating truly the win, win, win scenarios rather than the cliche version of that that Carsten and Joel both have been touting in value of.
Scott Luton (36:17):
Allison, speak to working with your suppliers.
Allison Giddens (36:19):
Yes. No, that makes a heck of a lot of sense. There’s — we had a customer recently come to us and ask us for our opinion on something. And I was floored because this particular customer is a very large customer and they don’t really need my tiny little company. I mean, if they decided tomorrow, they could go somewhere else, they could. And they asked for our opinion on something, and it was something that has really been a piece of the grief in the supply chain, the manufacturing process.
Allison Giddens (36:46):
And so, I found myself sitting down and spending many hours on feedback and turning around and saying to them, hey, I’m happy to volunteer my time further to have more of a conversation and help come up with ways to fix this. And it was funny because the unintended consequence was now, they wanted to work with us more because we were open to wanting to help them with their process, recognizing it was going to ultimately benefit us to make our lives a little easier.
Allison Giddens (37:17):
So, I think this the collaboration piece, if we can all work together on the stuff that used to be really complicated and streamline that, then it opens ourselves up to be able to do new hard stuff and really set ourselves apart.
Scott Luton (37:32):
Yes, Allison. And one of the things I heard there is time, it’s long past time to have different conversations with your suppliers and customers because if they’re unaware — if left hand is unaware of what the right hand is great at, or struggles at, or whatever, there’s great wins there to be had for the whole ecosystem.
Allison Giddens (37:49):
There you go.
Scott Luton (37:50):
All right. So, I want to share a quick comment here from Sylvia Judy [phonetic]. Great to see you, Sylvia. Supply chain management is definitely a high priority in any organization that wants to sustain. I’ll add, endure, win, succeed, you name it. Absolutely. And Sylvia safe travels to wherever you are in your journey.
Scott Luton (38:10):
OK. Joel, getting back to you. Let’s talk about better material costs management. Tell us more, Joel.
Joel Solomon (38:17):
Yes. This is a really interesting topic for procurement folk and for organizations, right? So, when you associate cost management, you automatically think of driving down costs. And I’m — I firmly believe that it is not about driving aggressive competition with your suppliers or twisting the arm of a supplier to reduce your cost. I suppose it should be a new way of doing things. It’s about using data intelligence and transparency to remove waste, to make timely decisions and become more effective and efficient in utilizing the resources and technology available to you to achieve a better approach to cost management, right?
Joel Solomon (38:56):
So, think about manufacturing organizations, there’s deeper supplier collaborations that is necessary. We’ve been talking so much about how do you bring in suppliers? And we also had a comment from one of the audience members saying, what about the softer features of treating suppliers with respect, and then actually engaging them in conversations and then giving them the time and place to input and contribute to ideas?
Joel Solomon (39:20):
So, that partnership is absolutely key for you to get a really good outcome to cost management and keeping all parties happy. And it is also important to understand, you know, procurement intersects with different organizations. They work with engineering, work with planning, work with logistics and manufacturing.
Joel Solomon (39:37):
So, it’s the — it’s about the end-to-end approach. It’s not just one dimensional of reducing cost via sourcing activity or running an RFP or a tender [phonetic]. It is about the connectedness of it, working with all the different stakeholders, and then coming up with the best outcome that, in the end, becomes a win-win. So your suppliers are happy and you’re happy as an organization, and you can both be successful together.
Scott Luton (40:00):
I love that. And, Joel, that perfectly — I like John Peterson’s comment here, supply chains are becoming more collaborative versus adversarial. I agree, John. I agree. And I also believe that digital collaboration and how we engage technology in a very practical, powerful, purposeful way helps enable this shift, massive shift that’s taking place.
Scott Luton (40:23):
Allison, comment on what we heard there from Joel.
Allison Giddens (40:26):
Yes, that makes a lot of sense. A lot of that, the — there are a lot of old standards or old ways of doing things that, I think, it’s been hard to get out of. So, for example, in aerospace work in AS9100 and ISO quality management system standardization and certifications, there’s a requirement that requires you to basically send scorecards to your suppliers, and to rate them, and to manage the risk and all of this. And in the old way of doing things, it used to be very, you know, in your mind’s eye you could say, OK, well you were late half the time, so I’m going to give you a 50%. And, you know, your quality was this and your quality — and I found that when we would do those things, all we would do is make enemies. All we would do is make it so these people didn’t want to do business with us.
Allison Giddens (41:12):
And so, I think by thinking different ways of, yes, you can still do things by the book. You can still have your standards and score and manage the risk like you’re supposed to within your supply chain. But instead of just carte blanche making a 50% score, talk about the relationship itself with that supplier. Talk about the, you know, OK, well, we’re going to add to, I think to somebody’s point, it’s hard to score kind of your, subjective things rather than your objective KPIs. Think about the relationship itself and figure out ways to score that. Maybe that 50% is now a 90, or maybe it’s a — maybe there’s no percentage. Maybe there’s a, hey, looks like we need to improve on the delivery time. But man, this supplier is great to work with because they always answer the phone, you know. And make those kinds of comments, that — the supplier relationship piece, I think, cannot be understated.
Scott Luton (42:01):
Yes. More holistic is one of the things I’m hearing from you as well.
Joel Solomon (42:04):
Hey, Scott. Can I just comment on the previous comment that you flashed up on the screen where you said supply chains are becoming more collaborative rather than adversarial? I would take it a step forward. Thanks, John, for that observation. I would’ve been — taken this a step forward and say, even competitors are becoming more collaborative rather than adversarial.
Joel Solomon (42:22):
So, when we had this automotive round table in Waldorf last month, like I mentioned, we had the likes of BMW and Mercedes, Ford and Volvo cars stand around the table in front of a whiteboard talking about their business processes and challenges. That was absolutely mind blowing and powerful, right? So, of course, there’s a sense of confidentiality that goes into such conversations, but for them to open up and discuss the challenges together, to build a potential outcome and solution together that could satisfy all their needs is just brilliant. And this is where the world is moving, where it’s more about collaboration rather than adversarial and trying to get a leg up.
Scott Luton (43:00):
So, Joel, I love that perspective. And who knows, maybe the call of wars will be over soon as well. Get everyone — all those folks around a table, that might be a bridge too far. I don’t know.
Scott Luton (43:10):
All right. So, why don’t we have one last? I promised four specific opportunities, right, where there is a better way. Carsten, you get the last one. You’re cleaning up pitter here. We’re talking about leveraging ERP to gain more supply chain flexibility. Carsten, tell us more.
Carsten Wutzler (43:26):
Yes. So, in order to achieve more supply chain flexibility, companies need to really revisit their supplier segments and ensure that they align with these traditional measures of contract spend, volume, complexity. As well as, have a complete view on the business criticality and risk exposure of their partners. Procurement teams need to identify where supply chain redundancy must be built into these operations and on demand fluctuation or supplier risk, what they have. And the reliance on single sources for their critical inputs must be minimized, and therefore supplier base needs diversification to get ahead of those potential bottlenecks.
Carsten Wutzler (44:08):
And this is where technology and ERPs kick in. So, they are digital backbone of the processes of the capabilities like sourcing execution, purchasing and compliance, supplier collaboration, intelligence and analytics. Systems must be set up that those sourcing can be started quickly once those supply chain challenges become visible. The buyers, they expect that the data they have, like supplier lists, demand figures, pricing conditions, are really put into the sourcing on a click of a button. And those systems need to handle what we call supply chain flexibility.
Carsten Wutzler (44:44):
For example, if you’re running competitive sourcing and you’re following a dual sourcing strategy, the ERP systems must handle this quotation and the quota behind between those suppliers and transfer to purchase orders or contracts at all. And the whole process needs to be supported by strong automation and integration capabilities.
Carsten Wutzler (45:05):
Another part I’d like to mention is the transparency on supply chain data that really sits into this ERP systems. This is the basis for, let’s call it, the supply chain control tower where you can steer your supply chain and understand really on a very operational level what is going on in terms of supply chain flexibility. And modern supply chains, they’ve become more complex, multi-tiered, increasing reliant networks, third party risk incidents, they can really — they doubled over the last five years, so to say. And really have — having showed that this single isolated problem can bring a global supply chain to a halt is really frustrating, so to say. And that’s why you need technology as really a backbone for this.
Carsten Wutzler (45:50):
And as a summary, I would say procurement and the technology is really a competitive advantage. The future will be smarter, more agile, more tech enabled. One that eliminates non-value activities and make decisions more fact-based and faster.
Scott Luton (46:08):
Carsten, I like the pick — the future that you paint. I got a little Picasso going there. And it’s — technology is inseparable from that, right? One of the elements you added.
Scott Luton (46:18):
All right. So, for the sake of time, and by the way, folks, we’ve got Carsten and Joel, they’re in the great Detroit, what a great American city as they’re engaging and talking with members of the automotive industry. So, you may notice that we’re going to get quite — we’re going to get the highlights of the Joel and Carsten Road show, that’s going to be the next episode here at Supply Chain Now, perhaps.
Scott Luton (46:40):
But Joel, as we start to wind down, come down the home stretch of today’s show. I want to pose an interesting question to you. So, when should business leaders reach out to SAP, not just to learn more, but maybe to do more? Joel, your thoughts?
Joel Solomon (46:55):
Yes, Scott. I mean, look, SAP is known as the most advanced ERP software organization in the world, right? So, that’s just the core of who we are. But we have so many different line of business solutions that plug and play with the core, the heart of the ERP like procurement and supply chain, human capital management. And you have analytics and digital boardroom. And you have digital supply chain and the likes of it.
Joel Solomon (47:23):
So, in terms of SAP, we’re here to talk to our customers, to understand what their challenges are, and how they need help or information, right, or education, whatever the case is. And especially when we drill it down and talk about the area that I’m currently operating in, in terms of automotive and IM&C procurement solutions. We’ve launched this SAP product sourcing suite, and we have a link that we can share with the customers as well. And then this is something — it’s a video, the customers can go through it. And if it is helpful, we’re open to having conversations and coming and talking to you. We’d be most glad and grateful for the opportunity to engage with the customer base.
Scott Luton (48:00):
And I can tell you all, you will enjoy it. I’ve enjoyed the pre-shared conversations. I’ve enjoyed this conversation with Joel and Carsten, and always, Allison, that goes without saying. So, and he — so, Joel, mentioned a video. So, Joel and the SAP team have brought a really neat resource to the table, a brief video, as he mentioned, that illustrates SAP’s product sourcing solutions. So, you all can check that out. See, we’ve got a link in the cheap seats in the gallery, in the VIP lounge, I think, is Allison, the word you coined there. You’re one click away from checking that out.
Scott Luton (48:32):
And I want to add, Rotnesh [phonetic] adds a great comment here. It’s all about visibility, collaboration platforms, capturing every supply chain event and making it visible to get back to that faster, better decision making that Joel, Carsten, and Allison all have spoken to here today.
Scott Luton (48:51):
OK. So, Allison, I am going to get your key takeaway here today. But before we do that, I know everybody’s — it’s a busy — what is today? It’s a busy Tuesday on everybody’s schedule here today, right? But we want to — we’d be remiss if we didn’t make sure folks knew how to do just that. Reach out to Joel, have those conversations for that matter. Reach out to Carsten, have those conversations.
Scott Luton (49:13):
So, Joel Solomon, senior director, Strategic Customers with SAP. How can members of our esteemed audience connect with you?
Joel Solomon (49:19):
Scott, of course, LinkedIn is the most preferred way, but I’ve also dropped in my e-mail address on the chat box so we can make it available to the participants as well. More than happy to have conversations and answer any questions that the participants have.
Scott Luton (49:34):
Joel Solomon (49:35):
And more importantly, learn from our participants as well, right? So, I’m sure they have amazing stories and experiences and it’ll be absolutely fantastic to learn from them.
Scott Luton (49:43):
So, as you all see there, Joel is fearless. So, the e-mail is out there. You can also connect with Joel on LinkedIn. And hey, Ms. Peter. Yes, the whole presentation, today’s presentation will be available both on social, the video presentation, and the audio podcast will be dropped in supply chain of podcast channels in the coming days.
Scott Luton (50:05):
All right. So, Carsten, you brought a truckload, maybe a couple truckloads of brilliance here today. How can folks connect with — let’s say, Carsten Wutzler, Director, Enterprise Performance with Deloitte, how can folks connect with you?
Carsten Wutzler (50:18):
Yes, for sure. Also, via LinkedIn, that is a preferred way of communication. You — I hope you will find me easily when you enter my name. And for sure, there’s also business e-mail attached to, and you can write me on our Deloitte mail. So, happy to receive further questions and inquiries.
Scott Luton (50:35):
I like how both you all keep it easy. We need more — Allison, I think this came on our last conversation. We need more easy buttons in supply chain. None of it’s simple, but the better we can at keeping things simple and focused, the better we all are in the more progress.
Allison Giddens (50:50):
Leave it to the engineers with the business backgrounds to streamline it.
Scott Luton (50:56):
Most stuff, Allison. Most stuff. All right. So, Allison, right on time. So, we really enjoyed this conversation with Joel and Carsten. But Allison, what is one — I’ve got my 17 pages of notes, but what is one key takeaway that our audience has to lead this conversation front of mind?
Allison Giddens (51:13):
OK. So, I’m going literary here. John Donne, the author that “No Man Is an Island”, home. I’m thinking that no link in the supply chain is an island. And that’s kind of where we’re at. I mean, that’s all that the topics today surrounded around resiliency and collaboration and transparency and visibility. And the fact that you can’t operate in a silo anymore and be successful. I mean, you can operate in a silo, you’ll go out of business in a week. But I think the key here is, yes, you can’t be alone in it all anymore. Even — whether or not you — if you like people or if you don’t, you’re going to have to work with them. So as manufacturers, as supply chain, wherever you are in the link, you can’t do it alone. Period.
Scott Luton (51:58):
That is right. And especially if you want to grow, succeed, innovate, do it better, provide more opportunities across the ecosystem where truly everyone can win. Hey, reach out to great partners. All right. So, with that said, I want to thank again, Joel Solomon with SAP. Joel, thanks for joining us here today.
Joel Solomon (52:17):
Thank you, Scott. Pleasure being here.
Scott Luton (52:19):
Definitely. And Carsten Wutzler with Deloitte. Thanks so much for joining us, Carsten.
Carsten Wutzler (52:24):
Thanks, also a pleasure from my side. Happy to be here.
Scott Luton (52:27):
You all have a wonderful trip in Detroit. Allison, thanks all — for always being a part of these conversations. Thank you, Allison.
Allison Giddens (52:33):
Absolutely. Great to meet you both and great conversation.
Scott Luton (52:37):
Here’s the thing though, folks, you have plenty of choices out there. One choice is a take action or not take action, right? I would encourage, hey, deed’s, not words. Put it in a football and run with it. There’s a better, better way. So, with that said, on behalf of our entire team here at Supply Chain Now, Scott Lutton challenging you, do good, give forward, be the change, and we’ll see you next time right back here at Supply Chain Now. Thanks everybody.
Thanks for being a part of our Supply Chain Now community. Check out all of our programming at supplychainnow.com and make sure you subscribe to Supply Chain Now anywhere you listen to podcasts. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Supply Chain Now.
Joel Solomon is a Senior Director within SAP’s Global Centre of Excellence for Procurement. He is a former procurement practitioner and focuses on supporting Automotive and Complex manufacturing Industries in their quest for technology-led procurement transformations. His expertise includes direct & indirect procurement and digitalization of processes and establishing business value. Connect with Joel on LinkedIn.
Carsten Wutzler is a Director within Deloitte’s Sourcing & Procurement practice in Germany. He focuses on business-led transformations with S/4HANA and his expertise includes sourcing of direct materials, digitalization of processes and procurement technology in general. Connect with Carsten on LinkedIn.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.