Supply Chain Now
Episode 1079

There's no top of the mountain, you're still climbing. You may be getting higher, and it may be getting narrower and narrower but you're still climbing. There's no top.

-Steve Downey, Chief Supply Chain and Patient Support Services Officer, Cleveland Clinic

Episode Summary

All supply chains face complexity, but if healthcare supply chains struggle to operate as designed, people’s lives are affected. This not only raises the bar for performance, but it also increases the dedication shown by the many professionals working to support patient care through supply chain operations.

Steve Downey is the Chief Supply Chain and Patient Support Services Officer at Cleveland Clinic. His multi-disciplinary team has responsibility for a wide range of activities including sourcing, materials management, technology/P2P, analytics and support services, including food services, linen and laundry, and patient transport.

In this episode, Steve joins host Scott Luton to talk about one of the most human-centric supply chains in the world:

• How the effort and investment required to provide comprehensive patient care are a lot like the multi-faceted skills and relationships needed to power sophisticated supply chains

• The incredible collaboration and teamwork taking place behind the scenes at Cleveland Clinic that makes world-class patient care possible, even in difficult situations

• Ways that Cleveland Clinic is investing in their teams and technologies to continue pushing the envelope on supply chain transparency

Episode Transcript

Intro/Outro (00:03):

Welcome to Supply Chain. Now the voice of global supply Chain Supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from Those Making Global Business Happen right here on supply chain now.

Scott Luton (00:31):

Hey, good morning, good afternoon, good evening. Scott Luton here with you at Supply Chain. Now welcome to today’s show. Now today’s show, we’re kicking off a brand new series of interviews here at Supply Chain. Now we’re gonna really be really focused in on healthcare supply chain leadership. We all know the immense work, uh, great work moving mountains that that industry has done in recent years. So we’re gonna give, really give voice and amplify their thought leadership. So to kick off this series here at Supply Chain, now, who better to speak with than the supply chain leader behind the organization that Gartner ranks number one on its healthcare supply chain top 25. So, with that said, I wanna welcome in Steve Downey, chief Supply Chain and patient support services officer with Cleveland Clinic. Steve, how you doing?

Steve Downey (01:18):

Thank you, Scott. Great. I think you just gave me a new title, chief Mountain Mover. Is that what it is?

Scott Luton (01:24):

<laugh>, you know, that’s, that’s one of my, my go-tos. I love the notion, the visual that, that, uh, that, uh, generates. And I tell you, um, we have so much respect for all the folks that make up the healthcare industry, not just to supply chain folks. So I really appreciate what y’all do have, have done and continue to do.

Steve Downey (01:43):

Thank you.

Scott Luton (01:44):

You bet. All right. So, but we’re gonna focus more on supply chain here today. So before we get there though, Steve, let’s get to know you a little better. So, so where’d you grow up?

Steve Downey (01:54):

Yeah, I think if there’s a theme from East Scott, it would be rounded perspective. So I was born in England and, uh, to a UK family. Grew up over, uh, in the us so first of the family to move to the US and moved to the northeast, lived in Connecticut and then Louisiana, and then settled in New Jersey and spent most of my time growing up in New Jersey, Pennsylvania area. So, uh, became an Eagles fan.

Scott Luton (02:21):


Steve Downey (02:21):

And, um, grew up in that. Now, I guess that also carried into my career. I always carried that kind of rounded perspective. Mm-hmm. <affirmative> mom was a teacher, dad, a businessman, and brought me on some of his international travels. So I always got a feel for what was it like to be in the commercial side, but I’ve always had that kind of help others service mentality that came from mom being a teacher. And I think that carries in healthcare supply chain, too.

Scott Luton (02:49):

Uh, I completely agree, man. I got a thousand questions, <laugh> for limited time. So I’m gonna start, you know, we love talking food here. And if I followed your journey there from UK to Connecticut to Louisiana, and then back up to New Jersey, is that right?

Steve Downey (03:03):

That’s right.

Scott Luton (03:04):

So I can only imagine all the different types of, uh, cuisine that you’ve been able to enjoy. I if you think of your formative years, your growing up years, what’s one dish that is still one of your favorites today?

Steve Downey (03:16):

You know, it’s that UK background fish and chips

Scott Luton (03:20):

Off the real deal, right?

Steve Downey (03:21):

The real fish and chips. Any chance I go back to London? We just opened an operation in London this year, and I went back over and visited and got real fish and chips. But, you know, it’s become a staple on so many places over here as well. But it’s always good when you get a good fish and chips.

Scott Luton (03:36):

All right, Steve, so you’re making me really hungry with fish and chips, man. I love really good fish and ships. I’m gonna ask you the expert. Where, where can you go to get the real deal of holy field when it comes to, uh, fish and chips?

Steve Downey (03:47):

Find a local fish and chip shop or pub in England, and generally the best, the, the local chip shop that you can get a, uh, a chip putty, french fries on buttered bread and your, your fish there with vinegar and everything. That’s a very English local fish and chip shop specialty that frankly the US hasn’t really figured out yet. <laugh>, um, you can find some incredible stuff,

Scott Luton (04:20):

Man. Okay. So now that you’ve, you’ve made me starving, hungry for sufficient ships <laugh>, um, I want, I wanna get into a little better. So, you know, Cleveland Clinic, uh, is one of those, uh, brands that you hear and, and it’s like, you know exactly what it is, right? But I wanna level that a bit. You know, uh, Cleveland Clinic, um, iconic organization in the healthcare industry. It’s been doing big things, moving those mountains that we talked about in healthcare get this for more than a hundred years. So to level sit with our listeners, tell us about Cleveland Clinic and your role there.

Steve Downey (04:51):

Yeah, a amazing organization and, um, been around for providing kind of highest level of patient care for over a hundred years. We are, uh, global and I think that’s one of the unique things about the clinic. We have, um, operations in northeast Ohio and Florida and Las Vegas and Canada and Abu Dhabi in London. And, uh, show a lot of global perspective that comes from that. And they’re 77,000 employees across the clinic. In our supply chain, we’re spending four and a half billion, so very large kind of span. And so across all of those kind of operations, very driven, um, by patient care, by making sure we can provide our level of care and really came from a culture of a team of teams. I think that’s a really key point about the clinic. We are about the patient and we are about surrounding that patient with all the best possible components of care. And frankly, supply chain works the same way. And I think if you’d asked me what’s the surprising part, um, that that team of teams approach, where we come together and, and pull the experts of everywhere we do, the patients feel that when they get all the expertise serving them, and I feel it when we solve supply chain problems.

Scott Luton (06:17):


Steve Downey (06:17):

So in my role, you asked about, uh, yeah, the scope of that. So let’s say I have supply chain, which covers all things like sourcing. We are very broad in our sourcing work. We’ll do clinical spend, indirect spend pharmacy. We do things like construction and hr. And, uh, so the clinic has gone far into the scope management of having us handle all those aspects and all of the operational aspects, bringing supplies everywhere. We’re unified across the nation. So we have the same technology, the same processes, in fact, oftentimes same stuff. And so all across all of the bits of supply chain and purchasing and material movement. And then this patient support services side, you mentioned that has food patient transport, our red coats program, which is our kind of customer service program, which by the way had to change branding when we went to London, if you can imagine

Scott Luton (07:18):


Steve Downey (07:19):

And the, uh, so it’s all of those aspects, if you think of it as kind of a shared service across a lot of operational pieces, that’s what, uh, we serve.

Scott Luton (07:28):

Hmm. All right. So you’re painting the picture of very large organization, I think 77,000, uh, uh, team members, 4.5 billion in terms of supply chain spend. Um, you’ve got several full plates in terms of your role. And of course it’s a global and growing organization. Um, I think a lot of our listeners in global enterprises, there’s a lot that they can relate to there. But of course, healthcare the ultimate, um, measurable, you know, the health of patients, you know, life and death in many ways. I mean, how, how, how do you square that? I mean, you know, when you look at other supply chain leaders and, and not picking on anyone, but you know, whether they’re moving, you know, office supplies or, you know, hammers and nails or whatever. And, and, and your case, it is life and death and, and health of your patients. Is that, um, do you lead into that and, and enjoy that aspect of, uh, your organization?

Steve Downey (08:21):

I’ve always been about healthcare and it’s always been about the patient and everything I’ve ever done. And I think it’s one of the things that draws folks into healthcare, uh, in general. And then healthcare supply chain. You have to be driven by that service. You have to be willing to go the extra mile or really be motivated by making sure those patients get what they need. And there’s all kinds of obstacles that happen in any supply chain. And as you know, that’s normal. But in healthcare supply chain, there’s somebody on the other end who you’re ready to take care of, of it could be a family member, it could be friends. And, and so you would just make sure you go the extra mile. And anytime we do that, and you wanna move as quickly as possible because you’re motivated by there is something that can happen. And what might in other times take longer. And we say, there’s the reason we’re doing this, there’s a patient we need to move quickly, everything aligns and we move quickly. Mm-hmm. <affirmative>. And I think you’re motivated by that actually.

Scott Luton (09:23):

I, I believe it. Um, you know, uh, being in the military, a lot of what you were kind of describing there, um, reminds me of my time in the Air Force. So, uh, as part of the noble mission that you and your team are, are part of, um, now talk about all of what we’ve already talked about, but the level that you’re doing it at, uh, as I mentioned on the front end. So Gartner recently ranked Cleveland Clinic number one for the second consecutive year in its popular healthcare supply chain, top 25, that looks at a variety of different aspects of, of, uh, healthcare organization, supply chain, uh, team and performance and wherewithal. So Steve, when you think about that, uh, first off, what does that award mean to you and your team? And then can you give us, what are some of the factors behind that recognition that allows your team to excel?

Steve Downey (10:10):

Yeah. You know, thanks for talking about it, cuz it does mean a lot to us that it means a lot to the team. It’s a recognition for the hard work they do. There’s 1700 of us in the supply chain support services side, and it tells them that the work they’re doing is valued and recognized outside of all the day-to-day that we feel. And certainly in these past years it’s been moving mountains. And so for organizations recognitions like this to say, you’re an incredible peer group and and you have a lot of success to show for it, it’s huge for them. Mm-hmm. <affirmative>, I, I’d say the what gets us there, I think is a, the team, there’s a huge dedication to that team. That they are giving their best. We have an incredible group. We have spent a lot of time making sure the infrastructure is right.

Steve Downey (11:05):

We have the best systems, we have the best people, we have everything is as globalized as we can. So for example, you have great clinical alignment, right? And you have, uh, supply chain who’s actually really built and serves the clinicians. That’s key in, in the healthcare world. Hey, you’re not, um, pushing uphill and saying, Hey, clinicians use this. Or Please, please pay attention to us. In our world, it’s a team of teams and those clinicians are partnered with us making those decisions, providing the frontline care. And I’ll give you a great example, Scott, in solving a shortage that just happened last year, product goes short. And in a lot of my peer groups, there was a lot of tension, a lot of blame, a lot, lot of how come you didn’t have more stock? Or how come we’re just finding out now in, in the culture we have, it was everybody get on a call, what can you do?

Steve Downey (12:02):

And we get our quality teams involved, we get our clinical operations team, we get pharmacy, we get all the groups together and everybody says, I can do this. No, I can do this, I can do this. And it suddenly becomes a well that’s unstoppable, okay. <laugh>, right? And not once in that whole conversation was there a Steve, how come we don’t have more stock? Cuz everybody understands you have the best stock that you think you can for the situation. And it was just rally cry and go and patients didn’t feel it in the least. And we were able to maintain exactly what we wanted. Now that pervades everything. And there was just another example. Last week we had an issue with a product and clinicians call supply chain who calls suppliers and everybody gets together and clinicians around the phone and quality teams around the, and everybody solves it.

Steve Downey (12:56):

Even bringing the supplier in. That’s, that’s huge to be able to say that those teams are that closely aligned and not working well together. That goes, I would say, up through the executive teams we’re recognized as a contributor in the organization financially in partnerships, clinically patient care, I don’t have to argue that we are relevant. They recognize we’re relevant. And I know a lot of supply chains have to argue that please give us resources, please make sure we have the systems we need. Our executive team already does that and we like our, um, accelerate program that we have that does supplies with other health systems. That’s a strategic lever for us to work with other health systems. And it becomes a, well, you wanna provide best in class heart care. Well, we can also talk to you about the supplies that go with that. And it, so it just becomes a very strategic supply chain thought and the executives think that way. And so it’s all like a collaborative effort, which I think really helps. And if I need something, a system or the challenge overcome or anything, then you have that conversation as a, okay, here’s our challenge, this is what it does to care or other health systems or whatever it is. And then they rally around, which is I think what helps.

Scott Luton (14:23):

So clearly culture, uh, when you think of things that, that really allows your team That’s right. Uh, culture is a big, big, big part of that. Let me ask you a question. Um, what goes into as a, as a leader, right? Um, what, what’s one thing that you can think of that really helps nurture a culture like that? I, I think our listeners would love to, um, maybe apply that in their own organizations.

Steve Downey (14:49):

Um, culture is you, I would say. And it, it’s your job as part of that to carry it forward. And so that impacts, like when you’re faced with change, how are you gonna address the change? Or you’re faced with a problem, how are you gonna address that? If you are acting outside of that bias, then are you really helping carry that culture forward? Hmm. And if you are, you know, in that team of teams environment, I said, if you are, I got this and I will go solve the world’s problems and look at me with my great cape, right? And you try to solve the world problems and you trip on something and then everybody says, what are you doing <laugh>? Right? You didn’t just carry it forward. I mean, it is a responsibility to make sure others are brought forward with you, but, you know, faced with a change, if you’re just arguing it, no, you are that that advocate, you’re the owner of it. It’s not being done to you, you’re part of it.

Scott Luton (15:53):

Right? Ownership of that personal ownership that, that, that level clearly is building blocks for the culture that you’re describing. Um, the other thing you mentioned is, um, how your executive team really looks at supply chain, not as the, you know, blocking and tackling this kind of happen. They look, they look at it very strategically and as a big part of the competitive advantage as you were talking about the, uh, what was the name of the program that works with allows you to work with different health systems. Accelerate Yep. Accelerate. Um, d do you think more and more just your opinion here, do you think more and more, especially in the last two or three years, do you think more leaders and more executive teams and more just organizations are looking at supply chain in that forward looking manner that you described?

Steve Downey (16:35):

Yes. Uh, enough? No, but yes, I certainly think in, in the world of covid that brought supply chain into the front, and if I talk to peers and fact just industry supply chain folks, it is now not only a board conversation, Scott, it’s at the front of the board. Mm-hmm. <affirmative>. So in, in, you know, some of these folks, I’m the first slide and if I’m not hitting supply chain on the first slide, they’re asking questions about supply chain problems by the time you get through it. Um, I can’t say I’m the front slide of the board, but we do have materials that are pretty widely used. And if you can’t speak about the financial impact of what’s happening in inflation this year, or you can’t talk about what’s happening in supply shortages, I mean the boards are asking those kind of questions. Hmm. So understanding our role in the broad organization and how we can help support all those initiatives is, is key. And then they turn to you and say, please make sure you’re expressing that to the board, to the clinicians more broadly. And it things like when you meet, meet with heads of clinical teams, how is supply chain partnering with them about their work? How are they helping deliver products that influence care or bring global supply to things or consistency, capital initiative savings. Any of those things are all things that those clinicians really value and that we’re bringing for them. Yeah.

Scott Luton (18:14):

Well said. You know, we interviewed your comments there. Uh, remind me to, uh, take me back to an interview we did with a global nonprofit that, uh, goes into, um, um, uh, communities that, that are under, um, uh, they don’t have the same opportunities for healthcare like we have in, in other parts of the world. And, and she was talking about supply chain’s role and she put it simply, you know, no products, no program meaning, you know, no care. And that’s kind of what you’re describing there because, you know, supply chain isn’t, um, if, if the supply chain management doesn’t take place in organizations, uh, like yours, care is not extended right. Uh, it’s just, it, it’s critical. And, and it’s been interesting to see how supply chain within healthcare has evolved dramatically in the last, uh, you know, 10 years in particular, but especially the last two or three given the global pandemic. Before we talk about, we don’t respond to that. Really quick before I do a follow up question there.

Steve Downey (19:16):

No, I, I think you’re totally right. I think of an example, one of our, uh, global locations couldn’t provide a level of care that they needed for a sick patient cuz they didn’t have the product they needed. And that area of the world didn’t have access to that product and it was a pretty unique patient, the type of patient that comes to the clinic for that level of care. And so there was a lot of conversation about how do you treat that? And so what we were able to bring is then the global perspective and you have a, a broader strategic conversation with the supplier and say, look, it’s our job together as partners in this patient care that we have to provide this care wherever this is. How do we solve this right? Next time another patient showed up, we were able to get product there and we were able to treat a patient that we weren’t otherwise able to do because of the way we thought about things that just, patients need that level of access. So let’s make that happen.

Scott Luton (20:13):

Love it. Uh, love it. It, it’s so important to learn that the lessons that that we’ve learned in recent years, you know, I I I’ve said it to, I’m blue in the face and many others have, you know, it’s gonna make us stronger. I hate using the word resilient because it’s, you know, part of every conversation these days is so cliche, but it, it is a lot of truth there. Uh, we’re gonna be stronger as long as we take the time and we don’t backslide into some of the mistakes we were making, uh, three or four years ago in the profession. Um, okay. Is there anything else when you think of a short list of factors that really have, have, uh, fueled, uh, the Cleveland Clinic’s performance and wherewithal and of course the recognition, anything else you wanna mention before we kind of switch gears to something you’re working on this year?

Steve Downey (20:53):

Yeah, I think that’s good.

Scott Luton (20:55):

So, um, there’s always opportunities and you strike me as someone that, uh, that um, um, touts that quite a bit. There’s no finish line and continues improvement, no finish line and, and driving organizational excellence. What’s one thing, one big initiative that you’re working within the supply chain organization or within the enterprise, uh, with your team in 2023

Steve Downey (21:17):

Just had this conversation the other day. There’s no top of the mountain, you’re still climbing <laugh>, you may be getting higher but you’re still may be getting narrow and narrow but you’re still climbing. There’s no top. Um, we have three focus areas, Scott, financial resiliency and a workforce. So on the financial side, it, and by the way, all three are probably pretty common in the industry. The financial side, it’s our own financials. All the healthcare organizations were really hit last year and in the this year. So what do you do around spend? What do you do around inflation? What’s gonna happen in the market and how do we do our best work there? I carry that into things like best measuring utilization. How are we not only optimizing but we do price, but are we using the right amount of material in the right places, making sure we’re getting the best out of it?

Steve Downey (22:09):

Are we as streamlined as possible in our cost there so we’re not paying the wrong price or overnighting freight we shouldn’t or whatever it is. There’s a lot of financial levers still left. And so we’re pulling all those. The resilience side, as you said, it’s very common, but there’s a lot of initiatives we have around how do you make our supply chain the most resilient supply chain. I have a dream that we’re going to get rid of the term backordered supply and it’s become so common for us to just say that’s on back order. That’s on back order. I think we could do better. How do we address all those factors with forward look at demand plans, assessing our inventory levels, what’s our risk of the locations, all the aspects that go into that and working with our supply communities to get to a point where when we turn for a product that it’s there and or there’s a substitute available that we’re already qualified that’s there for us.

Steve Downey (23:14):

Cuz you can’t control everything, but you can control your risk that gets it there. So now that’s not gonna happen this year. That’s a dream. But <laugh> we’re very focused on, on resilient supply and then workforce. So I look at that as all of the team, the best team retained, trained, and then optimization is how do you best make sure the workforce is doing what they should and technology is doing what it should. How do you use rpa? How do you use robotics, how do you use ai? What are those things that we’re just, you know, pressing keys, they’re making decisions that are just simple stuff that we don’t need somebody doing. And it could be a self-checkout that’s done with a, a visual system or we have robotics that move material around all those sorts of pieces. Um, optimize the team and it brings the best to the team we have. There’s a lot we can do. So those three are the key.

Scott Luton (24:14):

Love it. Um, and I love that workforce is one to three. Um, yeah, certainly a big part of the silver lining in the last few years is, is many leaders are really doubling down on taking care of the workforce. And it’s a shame that, you know, in some cases a global pandemic, a global pandemic had to, is what it took for that to happen. But hey, it’s here. Let’s keep it here. Keep that focus. That’s right. Um, okay, so what is one thing, uh, I can’t wait to get your take on this question. What’s one thing that many of our listeners that may have never set foot in the healthcare industry, what’s something that maybe they don’t know or, or un understand about supply chain management within the healthcare industry?

Steve Downey (24:55):

Sure. Good question Scott. Uh, you know, I think for me it comes to transparency In a lot of industries, you know, you know the suppliers, you know where things are, you might even know sales rates. And so if your supply chain in retail, let’s say, and you have UPC codes and you can see what crosses registers and you know what’s on the shelves and, and there’s a very common look at supply and demand or automotive, you know, there’s x cars being produced or you can drive by the lot and see how many cars are on the lot. A lot of industries have very transparent worlds to them. And healthcare does not. And frankly, it’s one of the missions I have to change. It comes from trust. But I’m going to bring a much more transparent view to the supply chain. Mm-hmm. We’re all in this to take care of the patient and therefore you should know all those aspects that it takes to get the right thing to that care point.

Steve Downey (26:02):

And how do we be so transparent about that in what we do and what suppliers do and distributors do and service providers do, and everybody who’s touching it along the way, how do we bring transparency to those pieces? I think today’s world, there are walls and it, it is probably crazy for folks to think about how many times there’s just a, let me throw it over the wall to you and then I got it. And then you gotta run and do your thing and then they run and throw it over the wall to somebody else. And if, if somebody understood all the bits, they would say, why don’t you take that wall down? Like why is there the big throw over? Why don’t you just share that? Why isn’t there sharing of whatever surgical forecast or on hand inventory or demand plan or plant movements or product codes or pricing, like why?

Steve Downey (26:57):

And then you, so many times you run into some, we’ve always done it that way or we don’t have the technology to do it, or we don’t trust each other, or it’s a purely commercial or transactional relationship. And at every one of those points, Scott, you could say, okay, how do we change that? Right, right. How do we get past that to something that is much more transparent that would really just bring the focus to, we have to provide care, get what you need to do that care. I think that would surprise everybody and I think everybody would say we could do better.

Scott Luton (27:29):

Hmm. I love that power, the ultimate power of transparency because while a lot of folks mention that word, uh, often it’s also often, um, lip service, right? And you’re talking about a very, um, um, put into practice, uh, in a grand, grand fashion. Um, alright, so we’re gonna wind down here. I’m gonna make sure folks know how to connect with you in Cleveland Clinic. Um, but lemme ask you one, one quick follow up. I meant to ask you on the front end when you talked about your folks and particular your mom, you mentioned your mom was a teacher. My mom was in healthcare, but she was also an educator. Um, she, she retired a few years ago as a certified diabetes educator. So, and she’s got the patience a job <laugh>. So, uh, I wish I’d gotten more of that from, from mom, but what’s, is there one thing when you think about yourself, um, as a leader, right? A leader, uh, within, within, you know, in general but also a leader in healthcare, is there one trait that you may have you really appreciate you got from your mom and all of her time, uh, in the teaching profession?

Steve Downey (28:34):

Um, it, I do actually, and I think it comes being a servant leader and I’m service oriented. I think supply chain is very service oriented, but as a servant leader, my people are at the front, right? My job is to make sure they have what they need and I’m getting everything they need to take care of. And that came from that approach to serve students and in my case it’s serving patients. But I do, I’m a best leader when I’m serving the team and I’m building them up and they have everything they need to do their jobs and I’m not in the way. And I think that’s the same as teachers, it’s the same with educators, it’s the same with supply chain and all the people who provide care on the way.

Scott Luton (29:22):

I love that answer. Yeah. I’m so glad I asked that question cuz I wholeheartedly agree with you. Um, okay, so we’ve been talking with Steve Downey, chief supply Chain and patient support services officer with Cleveland Clinic. Steve, last question for you here today. How can folks connect with you in the organization?

Steve Downey (29:40):

Sure. Uh, two pieces. So if you want to connect with me personally, that’s LinkedIn, that’s the easiest way. And with the Cleveland Clinic’s supply chain, it’s on our website. So if you go to Cleveland Clinic and make your way to supply chain, we have a whole supplier portal there. And the point of that is to allow suppliers to say, I want to do business with you. I want to bring things, uh, forward. We’re always looking for new and innovative technologies for diverse suppliers. And, uh, that’s a great portal for folks to come on in. And if you just search the internet for Cleveland Clinic supply chain, then you’ll find your way right to that. And that’s a great way to connect with the whole team.

Scott Luton (30:23):

Outstanding. And, uh, I’m not gonna ask you for a bold prediction on of the, uh, the big game coming up. Uh, but good luck to your Eagles. They have got a, they’ve had one heck of a season, uh, Ja uh, Jaylen Hertz right quarterback. His journey’s been a fascinating one to watch and just, uh, uh, an incredible year for the Philadelphia Eagles fan. So good luck to your eagles, Steve.

Steve Downey (30:44):

Thank you Scott, and it’s been a pleasure talking to you today.

Scott Luton (30:48):

You bet. Big thanks to Steve Downey with Cleveland Clinic. Thanks so much, Steve. Okay, listeners, man, what, uh, getting outta the gates strong with some of the best of the best here, uh, with Steve Downey and Cleveland Clinic as we kick off this healthcare supply chain leadership, um, kind of series within a series here at Supply Chain. Now, um, i, I don’t know about y’all, but I can relate to a lot of what Steve shared. Very inspirational. I love the, the noble mission element and the, the type of culture he described, um, at the organization. Man, you, that’s how you move mountains, right? No finger pointing. You get together, you figure out what the problem is and, and make something happen, uh, in this case for, um, you know, the health of the patient. Um, alright, but folks, hopefully you enjoy this episode as much as I have.

Scott Luton (31:31):

Be sure to find supply, you know, wherever you get your podcast from. Uh, and find us on YouTube. YouTube’s a easy way to lean into our content and even participate, which, uh, is always a lot of fun. But whatever you do, uh, Scott Luton challenging you, Hey, it’s deeds, not words, right? I bet Steve, I bet that echoes and resonates a bit with Steve. It’s not about what you say, it’s all about the actions that you take. And on that note, I challenge you to do good, to give forward and to be the change. And we’ll see you next time, right back here at Supply Chain now. Thanks everybody.

Scott Luton (32:01):


Intro/Outro (32:01):

For being a part of our supply chain now, community. Check out all of our and make sure you subscribe to Supply Chain now, anywhere you listen to podcasts. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Supply Chain. Now.

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Featured Guests

Stephen Downey is a healthcare expert with a passion for helping the industry treat and serve patients better. His experience includes organizations across the healthcare spectrum, including medical device, services, GPOs and health systems. He is a recognized supply chain expert, an in-demand speaker, and well-published author on the subject. At Cleveland Clinic, Mr. Downey serves as the Chief Supply Chain & Support Services Officer, where he leads a multi-disciplinary team that spans sourcing, materials management, technology/P2P, analytics and support services, including food services, linen and laundry, patient transport, Cleveland Clinic’s Red Coat program and service express (call center). He also leads the Excelerate GPO, a Cleveland Clinic joint venture with Vizient and OhioHealth, as the CEO. Prior to joining Cleveland Clinic, Mr. Downey led the Supply Chain Operations business for Vizient, which included operating multiple health system supply chains, setting national best practices, and leading supply chain technologies. Mr. Downey joined Vizient from GEODIS, an international supply chain transport and logistics firm, operating in 67 countries where he served as vice president of both the consumer electronics and healthcare verticals. Prior to this position, he led commercial supply chain teams at Integra Life Sciences and Scott Medical Products. Mr. Downey graduated from Lehigh University with a bachelor’s degree in electrical engineering and a master’s degree in management of technology. He serves as co-chair of the Children’s Brain Tumor Foundation and board member of Friends Health Connection. He and his twin boys reside in Cleveland, Ohio. Connect with Steve on LinkedIn.


Scott W. Luton

Founder, CEO, & Host

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter

Host, The Freight Insider

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Mary Kate Love

VP, Marketing

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens

Host, Logistics with Purpose

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor

Host of Dial P for Procurement

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy

Host, Supply Chain Now

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Sales and Marketing Coordinator

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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