Astrid Aubert

What a week! Five episodes, four livestreams, and so much to listen to and watch! Did you catch all the episodes? If not, listen here! On Monday, we featured another great episode in This Week in Business History, where Scott looks back at some of the biggest historical events in business history for the week ahead. This week, he spoke about the business legacy of the Apollo missions.   Supply Chain Now · “This Week in Business History for July 20th: The Legacy of the Apollo Program”     Then on Tuesday, Chris Barnes proved that Supply Chain is in fact anything but boring with a cross-over episode of Supply Chain is Boring with Data & WMS Pioneer, special guest John Hill.   Supply Chain Now · “Data Collection is Boring: Data and WMS Pioneer John Hill on Supply Chain is Boring”     On Wednesday we published the Supply Chain Buzz, where Greg and Scott discussed the top supply chain news of the week, and were joined by special guest David Shillingford, Chairman of Resilience360.   Supply Chain Now · “The Supply Chain Buzz for July 20th Featuring David Shillingford with Resilience360”   On Thursday, we shared another great…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…