Between unpredictable disruptions, a lack of visibility and a whole slew of shortages, it can be pretty tough to deliver a positive customer experience these days. But don’t be discouraged: Dan Reeve, Director of Sales at Esker, and Chad Molen, Service Delivery Manager at NIMBL, have joined co-hosts Scott and Allison to break down what companies need…
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Fueling Excellent Customer Experience Through Visibility, Diversification, and Agility
Learn how a large shipper with large and diverse product and supplier portfolios delivers excellent customer experience amid constantly changing and uncertain global supply chain conditions, and join in the engaging discussion.
3 Ways to Deliver a Predictable Customer Experience in Uncertain Times with Nate Endicott from RateLinx
Back in the ‘old normal’ of two years ago, all a company needed to be strategic about their shipping was a BI solution and a few targeted metrics to focus on. That would carry them through the year. Now, however, everything is constantly in flux – from metrics to performance targets to the network itself…
How to Create a Memorable Customer Experience: A Conversation with CX Guru Dan Gingiss
How does a company create an experience so extraordinary that people want to talk about it? Join us as we sit down with author, speaker, and consultant Dan Gingiss to discuss the secret behind crafting remarkable customer interactions. In this episode, we talk about Dan’s new book, how McDonald’s could do better, and what a taco truck…
Supply Chain Now Live: Digital Strategies to Optimize the Customer Experience
Teams of all sizes are focused on providing the best experience they can for their customers, and they can’t do that today without investing in a specific digital experience. While many people have the technical skills to build a basic website, that is not the same as crafting a digital experience, a completely different approach that…
Supply Chain Now Episode 636
In this episode of Digital Transformers on Supply Chain Now, hosts Kevin L. Jackson and Scott Luton welcome special guest Jeremy Deuchars, Business Development Manager with Esker, to the podcast.
Supply Chain Now – Episode-426
The field of customer experience management (or “CX”) has only formally been around since the early 2000’s, but it has quickly grown to be one of the most important areas of investment for companies. Whether they have responsibility for big companies, small companies, startups, or government organizations, leadership teams want to make sure their customers are happy, and that success stories reach new prospective customers.
This Week in Business History Episode 42
In this special episode of This Week in Business History, host Scott W. Luton welcomes Dr. Troy Montgomery to the show, who brings a ton of perspective as it relates to business lessons learned from recent history. The conversation covers a wide range of topics, including…
Supply Chain Now – Episode-585
All retailers are currently undergoing a series of major adjustments in response to changing consumer patterns and preferences. From BOPIS to same day store delivery, inventory strategies and supply chain execution are being remade before our eyes.
Supply Chain Now – Episode-488
Sweetwater is the largest online retailer of musical instruments in the United States. Despite the fact that they are online, their business is a highly personal one. People tend to have very strong feelings about their musical instruments and supporting technology.