Some industries think they have it tough – and then there is retail. From constantly shifting consumer demand and intense competition to razor thin margins and a huge workforce, succeeding as a retail executive requires courage and conviction. Scott Luton recently spoke with Marie Hurst, Vice President of Operations and Logistics with Bunzl Retail Services, a division…
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You Can’t Have a Good Supply Chain Without Good Leadership: Jason MacIver with Dell
How companies use their supply chains can either be the key to their success or the starting point to their downfall. But like so many other corporate initiatives, leaders have to recognize the potential of and invest in the futures of the people in the supply chain as much as the chain itself. Jason MacIver is the Vice President of Services Procurement at Dell Technologies and…
Turning One Man’s Trash into Another Family’s Treasured Connection
Rob Bergquist is the Co-Founder and Director at Cell Phones For Soldiers, a nonprofit that provides cost-free communication tools to active-duty military members and low-income veterans via responsibly recycling cell phones and other electronic devices. He and his sister, who was only 13 at the time, were featured in a story on CBS Nightly News in 2004…
Moving Forward With Returns: Freight & Reverse Logistics Forecasts With John Haber
If you want to talk freight, interview John Haber. So we did (again)! Reporting live from the 18th annual Reverse Logistics Association conference and expo, Scott sat down with Haber to get his POV on current trends impacting logistics, projected growth for returns, rising customer expectations and more. Tune in for his expert take and get his big, bold prediction for…
Positioning Agility as an Affordable Source of Supply Chain Resilience
Host Scott Luton was joined by Alan Amling, Distinguished Fellow at the University of Tennessee Supply Chain Institute, and Tom Goldsby, Dee & Jimmy Haslam Chair in Logistics at Haslam College of Business at the University of Tennessee. In this conversation, Scott, Alan, and Tom talk about what they see going on in supply chain – from upcoming talent to academic…
Learning Patience in an On-Demand Society
Host Scott Luton was joined by Chris Bleess, Vice President, Sales and Partnerships at Service Central Technologies, a provider of cloud-based SAS applications for aftermarket services. They can manage aftermarket repairs in a retail setting, via large depots, and through their service provider network…
The Advantage of Being Small, Mighty, and Fast within HP
Host Scott Luton was joined by Julie Ryan, Senior Manager of North America Returns and Remarketing with HP, and Reid Ginzel, Remarketing Program Manager at HP. Their team handles forecasting, planning, and determining a strategy for the returns that are likely to come back. They also work with HP’s customers on return requests, approvals, and remarketing and…
How to Deal With Electronic Waste and Change the World With ERI CEO John Shegerian
John Shegerian doesn’t believe in a “new normal.” He’d much rather build a “new better,” one electronic device at a time. And as co-founder and CEO of the largest fully integrated IT and electronics asset disposition provider and cybersecurity-focused hardware destruction company in the United States, he knows a thing or two about the future of the circular economy…
Retail Torpedoes Full Speed Ahead!
Host Scott Luton was joined by Scot Case, Vice President of Corporate Social Responsibility and Sustainability at the National Retail Federation. He has been passionate about sustainability since he was young, a passion that opened the door to him becoming one of the earliest consultants and professional advocates in the space…
Giving Forward at the Reverse Logistics Association Conference with Claudia Freed
Host Scott Luton was joined by Claudia Freed, President & CEO of EALgreen, where she helps students get an education beyond high school. By helping logistics companies offload unneeded equipment, she helps technical schools train new drivers – starting them down the path of productive a lifelong career…
The Power of Connectivity and Circularity with Eric Aparicio from Yamaha Corporation of America
Host Scott Luton was joined by Eric Aparicio, Senior Director of Strategic Marketing at Yamaha Corporation of America, the largest musical instrument manufacturer in the world. Even though reverse logistics is not part of his formal role, Yamaha allows team members the flexibility to invest time in things that are of interest to them…
Customer Experience You Can Measure: Sizing Up the World of Returns With MySize’s Tal Weber
Whether you’re getting ready to paint a room in your home or order a new suit, measurements are usually a huge pain. And getting them wrong leads to disappointment, delays … and the dreaded return. Plus, the problem isn’t just for consumers–imagine the hassle and expense of incorrect pallet sizes making an international journey. But before you pinch your…