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supply chain
August 21, 2025

Hire, Onboard, Manage: Treating AI Agents Like New Team Members

Special Guest Blog Post written by Deborah Dull   Imagine it’s launch season in your supply chain, and a team of AI agents is hard at work: coordinating shipments with suppliers, allocating inventory, and handling a missed delivery. It’s hard to go a day without hearing about the latest AI headlines: new LLMs, new applications, new use cases. These discussions are part of my every day. Business leaders and IT teams are eager to explore – and they have a lot of questions… and apprehension. In these discussions, we have found one framework that lands consistently: consider AI agents like new hires, not new software.   Step 1: Hire Like You Mean It Just like hiring humans, this step is about defining what you need. The first decision is the purpose of the role: what problems are you trying to solve? Where are your people overwhelmed? Where is your business growing in coming months? From here, the next decision is to build the business case just like you would for a new headcount. For example, consider the ROI of having a digital employee who can process supplier performance data 24/7. Now, decide on the type of agent that will join…
Supply Chain Disruptions
July 1, 2024

Supply Chain Now’s Guide to Supply Chain Disruptions

The modern supply chain landscape is defined by constant disruption, demanding a proactive approach to challenges. In our guide to supply chain disruptions, we delve into the critical sources of disruption reshaping the industry: climate change, global conflict, and labor disputes. Through data-driven insights and expert analysis, we offer strategies for building resilient supply chains, emphasizing the importance of leveraging technology, supplier management, and collaboration. Read on to learn how to navigate the complexities of supply chain disruptions and thrive in this era of uncertainty. Working in an Era of Supply Chain Disruption At the onset of the supply chain crisis spurred by the COVID-19 pandemic, many in the industry thought that the time of constant disruptions and delays would resolve with the pandemic. This, however, has proven far from true. Instead, our increasingly global supply chain — ever more reliant on a complex network of international transportation partners — is more vulnerable than ever to disruptions. In this section, we’ll look at three sources of disruption transforming the industry. 1. Climate Change Takes its Toll on Normal Operations Climate change is leading to new supply chain vulnerabilities. One significant example is the Panama Canal, a critical artery in global…