In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

In this inspiring episode of Logistics with Purpose®️, presented by Vector Global Logistics in partnership with Supply Chain Now, hosts Enrique Alvarez and guest co-host Paul Courtney, President of Courtney Agencies, sit down with Rob Safrata—entrepreneur, CEO, and leader behind several purpose-driven companies including Novex Couriers and Fuse Power. Rob shares his journey from a young entrepreneur to a changemaker committed to building businesses that serve people, planet, and profit. Together, we explore how sustainability can be integrated into every layer of operations, why B Corp certification is such a powerful benchmark for ethical business, and how leadership rooted in purpose can spark meaningful transformation across logistics, delivery services, and beyond. You’ll hear insights on: How purpose-driven leadership fuels long-term success The benefits—and challenges—of building sustainable companies The role of B Corp certification in validating ethical practices How technology is shaping the future of sustainability Practical advice for leaders who want to drive positive change If you’re passionate about sustainability, ethical business, or the future of logistics, this episode will leave you inspired and empowered to make an impact in your own sphere.   This episode is hosted by Enrique Alvarez and Paul Courtney, and produced by Trisha Cordes, Joshua…