Supply Chain Now Radio
Episode 243

Episode Summary

APICS Coach and SCNR Contributor, Chris Barnes, welcomes Norman Bodek to Supply Chain Now Radio for part 3 of their Profiles in Supply Chain Leadership episode.

Episode Transcript

[00:00:05] It’s time for Supply Chain Now Radio. Broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology’s the best practices and the critical issues of the day. And now here are your hosts.

 

[00:00:29] This is part three of a three part interview with Norman Boat, the godfather of Lean In, part to Norman Disgust, Shinjo, onoe on air training and the power of quality. In this session, we’ll hear about Beyond the Seven Ways Pocho Yok Job Enrichment.

 

[00:00:46] And see, while Youku had a couple of follow ups about Ono and Shingo, one of the first things I did as an industrial engineer in my career was put in a supermarket for just in time. So it was interesting there you say that. I didn’t realize Ono was kind of the founder of that. So on that theme, we still teach things like the seven ways. In your opinion, who who kind of created those seven ways?

 

[00:01:10] No. Ono to me created the seven way because Ono identified one, which is what we should all do. But very few people do this. Ono identified what are the strategic problems standing in front of him from obtaining his success. And so Ono recognized in order to be successful, he wanted to get what he called just in time. We only make one card at time, so why are we gearing up to four thousand cards when we only make one of the time? Let’s focus on what is it? What do we need to make that one card at time?

 

[00:01:46] And he called it just-in-time or the Toyota production system in order to attain his strategic goal of just in time. He identified what stands in the way. What stands in the way of attaining his goal of just-in-time not what we need is a key thing is we have to develop our vision. Most companies in America don’t even have a vision. Then we have to establish a mission how to attain that vision. Then you have to look at the obstacles standing in the way of attaining that mission and vision. This is what Ono did and standing in the way of just in time with these ways, inventory was much too large. And Shingo, when he looked at that crunch press, he Ono said, I wanted to go home four hours to 2 hours. And Shingo said, OK, that all comes back a day later. Liegghio, that’s not good enough. Kingo You have to get it down 10 minutes and Shingo said, Okay, imagine. Okay, I’m going to work with you and watch this machine process and see how do we get it done in 10 minutes. And Shingo was such a genius that he did it. He did. He came up with something really brilliant, Chris. He said the machine is running and then it stops. And we do a lot of things when the machine stops. As an example, in plastics, it could take about one hour just to heat the dye. And Shingo said, why can’t we take things when the machine stops? Why can’t we do it when it’s running? This is a brilliant discovery called this inside exchange of die and outside of change of die outside mint.

 

[00:03:28] What can we do while the machine was running to be ready for the changeover so he would take a die as an example and he would heat it up externally. And then when the machine stops, the die was already hot. It just moves it into the machine. Took the old one out. Now the old one even had a problem because they used to turn about 30 bolts in order to bolt it down and they would change the finger. Look at the tape recorder, the old tape recorder. You take a little disk and you would put it in and just one lever would lock the lock. This tape recorder, he says, why can I do this with a dye? Why can instead of having these 30, 40 bolts, why can’t I just take a lever and lock it in? And it’s done. And so Shingo figured out how to go from inside to outside exchange of dye. And he came up with so many things that we can do to prepare for the changeover that when the change over came, we can do it literally in seconds. And that’s what they did. Took 40 hours with General Motors to take its changeover. And I saw Toyota done at seven minutes, 40 hours, seven minutes. It’s amazing what you can do.

 

[00:04:44] I mentioned the seven wasteland. And I think now Apex has even expanded it Nauman into eight waste, which which includes, I think, the safety on our people skills. Right. Waste. People skills. And then I was listening to one of your presentations recently. I was with Mark Ravan or something that you did a Portland for their chapter up there, but you introduced a ninth waste.

 

[00:05:05] Yeah. Thank you. I mean, it’s it’s wonderful. What came comes to me. This divine energy that things could touch took care of me. And I did come up with the seventh waste with a reason.

 

[00:05:15] This cause I focused when I sold my company productivity in nineteen ninety nine. I couldn’t compete with them, so I had to take something new. So what I took was the Japanese suggestion system which is so powerful in America. We had an American ingestion system. The first suggestion goes back to 1898 with Kodak and the first suggestion was clean the windows.

 

[00:05:39] Good idea. But they wouldn’t let the worker do it. The supervisor had to do it. Well, the supervisor said, this is baloney. I don’t want the worker to give me ideas to give me more work. So we kill the suggestion system in America. Well, Toyota and other Japanese company copied us. They picked it up. And Toyota, believe it or not, one nineteen eighty. They were getting seventy improvement ideas per year per worker in America. Our suggestion system became a cost saving system and we were getting one idea every seven years from the average worker. One idea every seven years. Then Toyota was giving 70 per year. Very small little ideas that the worker could implement on their own. That’s a very that’s a very powerful process. So I started to teach and I wrote three books on the subject. How do you get small little ideas from people and help them implement it on their own? And how meaningful to this company? You mentioned Paul Aikens earlier. Paul Acher took that concept and he called it to. Secondly, Paul is a master of simplicity.

 

[00:06:48] It’s really the opposite of my teaching. But he’s been very successful. He is an amazing man. He built his own house. He can fix his own car. He can fly an airplane. He has done so many complex things. But but he breaks it down and he makes it very simple. And so he teaches simplicity to people.

 

[00:07:08] I don’t. My teacher, Rudy said if there’s a harder way to do it, show it to me, because it must be wonderful. And I want to do it because Rudy recognized when something’s hard. You learn when something simple, you don’t learn. So we should not resist difficult. When you want to ride a bicycle, it’s very difficult. But when you get on it, boy becomes so.

 

[00:07:30] That suggestion system that you are getting input from the employees. That was number eight.

 

[00:07:35] That was that became the eighth waste. The underutilization of people’s talent, investing people.

 

[00:07:40] And the best way to invest in people is have them do it. Challenge them to grow. Let them do it. And the supervisors role is to develop people, not to control people.

 

[00:07:51] And the newest one that I learned recently was you can expand on that one. You call it the ninth waste management resistance to change.

 

[00:07:59] Yes. The reason for this is everybody resist change is part of human nature. We’re all afraid to make a mistake.

 

[00:08:06] You know, this whole idea. We’re all afraid to make a mistake. I mean, create them. Make a mistake. You go to school, right? And what happens when you make a mistake?

 

[00:08:17] Yeah. You get reprimanded or poor grades or.

 

[00:08:20] Of course. Of course. So our arm, our educational system is so messed up. Our society reflects our educational system. How can you go through 13 years of school or graduate high school? And you don’t have a skill in go work at McDonald’s or Wal-Mart. You don’t have a skill that’s a crime. Our schools should be focused on giving you skills, education should be reversed every time you make a mistake. It’s an opportunity to learn well in the ninth grade. I have such a poor memory of sitting in history class and Gary looks at me a friend. This is Gary. Why are you so sad, Norman?

 

[00:09:05] And I said, Gary, because I going home every night, I do my homework. I come in the next day. I take the tests that I just don’t remember. I don’t remember what I read. And Gary says, Norman, same thing happened to me, but I came. I got a solution. I said, What is it, Gary? He says, I go home and do the assignment. And I put onto a little sheet of paper. All of the ideas that I read. I said, Gary, that’s brilliant.

 

[00:09:30] So I went home that night, took a look small, see the paper. I wrote down all of the key things as I’m reading.

 

[00:09:36] I put it into my shirt pocket. I come and take the test. The next day. And I said, Wow, I know the answer, but I can’t remember. I look at the little sheet of paper and there is the teacher standing over me. She grabbed the sheet of paper. And what do you think she said, Chris? You’re cheating. That’s right.

 

[00:09:55] Now, the irony is I felt so guilty for so many years by being a cheater old teacher. She told every teacher in school, one is a cheater. That was such a terrible year in the ninth grade.

 

[00:10:06] But who did they cheat? They cheated Norman by not giving me the right education. They cheated me. I didn’t cheat them. Who do I hurt? What’s the difference of having the information on a sheet of paper or having it in my head? What’s the difference today with internet? Why do you need a memory? Just learn. You have to know how to access it. To use it, you don’t need a memory anymore. Why do they continue to punish children with these tests? Testing their memory? No. Can I apply knowledge? That’s the key to education. Can I apply it? Can I use it?

 

[00:10:47] Can I serve other people with it? I should go to school. They should learn. That should teach me cooking. They should teach me carpentry. I’m watching. There’s a new house being built right near me. It is beautiful going up. I’m watching these carpenters. They are geniuses. It’s amazing. Their skill. Putting the lumber together and making this wonderful house. Schools should give you knowledge to apply, not fill your head with junk that you can’t use. You can only use what you apply.

 

[00:11:14] Now back to that place. I’m verifying that you say Ono was kind of a creator of the seven wastes.

 

[00:11:20] But when we get back to the issue and now we take the ninth wave, which is managing teaching because everybody was living in fear. Managers don’t want to make a mistake because that’s our culture. We get clobbered by making mistakes.

 

[00:11:34] And so they are afraid of making mistakes. And so they have all this resistance to change, because if they do the same thing today that they did yesterday, they survived yesterday. All right. They’ll they’ll survive today. Change can bring problems. Change can bring mistakes. Well, yeah. What’s the billion years you can blow up a building? That’s a terrible mistake. But most of these millions of mistakes that we make are wonderful opportunities for learn. And Shingo came up with something so wonderful and he called it poker. OK. Poker Yok in America we something called Miss Miss Mistake proofing. And in Japan they had a word called back the yolk and black. The yolk means full proofing. That’s what we called it, fool proof. And Shingo was talking about back the yolk. And a woman worker starts to cry and he says, Why are you crying? And just because I’m not a fool. You’re calling this back, OK? I’m not a fool. I made a mistake. Yes, but I’m not a fool. And Shingo realized at that moment any change. We didn’t do this in America, but shingled changed that. Nicole did popi. OK, homecomings miss proofing.

 

[00:12:49] And then Shingo said, every time you make a mistake, you should try to come up with an idea to prevent that mistake to never happen again. And that’s what he did. I would go to a Jeep plant in Japan. I’ve never seen this in America, but I’d go to a plant and I’d see a thousand folks, OK, devices. So if I’m using a drill, the computer is connected to that drill to tell it how much torque should be in that drill. You don’t leave it to the worker. Every time there’s a mistake, you try to come up with something to the mistake could never be done again. And these sensors, they cost dollars. The economy is so cheap to use a sensor. And people should be taught років. OK, every time. Verusen mistake come up with something, you can’t do it again. Managers resist change. That’s the ninth wave. How do we get managers to really lead and promote change? Not be afraid of making mistakes, but pay people for mistakes. That’s why this book I read wrote I published the happiest company to work for. It has a hundred ideas there, how to be happy. This company is amazing. These people at at Miura identity. They came up with more patents than probably Sony. This company has a thousand people. Maybe Sony has one hundred thousand people and they’ve come up with as many patents as Sony. They are they they pay people more than anywhere else in the industry. The people get more, more holidays, more, more paid, sick, sick leave. Every five years, the whole company shuts down for one week and all thousand people go somewhere in the world. The year I was here, everybody went to Italy, the amazing company to work for.

 

[00:14:32] He has one thing I love which called no whole whole. So no hole ran. So no. Ho!

 

[00:14:41] You can’t. I said, when you want to make a new decision, you don’t ask anybody else. No discussion. No, no discussion. No, no. No consulting. That’s what Renzo means, actually means spinach in Japanese.

 

[00:14:55] But ho and no hope, no rain. So that means no discussion, no consulting, etc. We want people to be self-reliant. That’s the essence of what I teach in the whole rather method. We want people to make decisions. We always go to the supervisors and and get their permission.

 

[00:15:15] That’s crazy. You’re a you’re you’re a human being. You’re intelligent. Why do you have to go and ask permission?

 

[00:15:21] We think that this is a good process to stop people making mistakes would know they still make mistakes. We want to really empower people. Chris. A new way to empower people as you demand them that they stand on their own two feet. Don’t ask me what to do. Supervisors and managers become very smart when people go to them. We want those people to be smart. But no, our system is the opposite. It’s a shame that when we call companies, especially these big companies and you talk to people at the lowest level, they have so little power to get anything done. It’s almost impossible to call a president of any large company. I’ve been trying this last year. I can’t get through. I got one senior vise president from L.L.Bean. He’s my student now on the haraam rather method. They’ve close. The senior people are afraid to talk to their customers. They’re making too much money. If you’re lucky to get through to a phone number of a large corporation, you’ll get a guardian. You’ll get some man whose job or someone’s job is to prevent you to speak to them. So funny system. Well, hopefully this is going to change with this new thing from the hundred and eighty one corporations because they’re saying we’re going to improve our customer service. If you’re going to improve customer service, then you better start speaking to us. So which is the largest soap company in Japan? It’s an amazing corporation. Thousands of products. It initially competed with Procter and Gamble. Now it’s better than Procter and Gamble. And they get 200 phone calls a year from their customers and they relish it. They relish it because that’s where we’re getting all of our new products from. These people are complaining about something that we should be improving it. We shut off that in America. We don’t want the complaints. It’s funny. We don’t want complaints. What complaints is the way we grow? Yeah, we’re we’re all we’re all so mixed up. So I’m hopeful this hundred and eighty one is going to change or that it’s very helpful for me.

 

[00:17:30] I just realized on what you call it. OK. OK. OK. I’ve been risk pronouncing it for twenty five years. So that’s one lesson right there. That’s a great concept. And two more follow ups on the lean just to lean history there. One is the five s was that as I’ve been around for a long time, kind of. Where did that originate?

 

[00:17:50] Well, I like this. A couple of people call me the godfather of Lean. And the reason they call me the godfather of Bling, because not that I did anything. All I did was find the people who created it. So I found Lono and Shingo. They’re the creators of the Toyota production system. And then I found miraculously, I don’t speak Japanese. My wife is Japanese, but I don’t speak Japanese. I can’t read Japanese. But I have published one hundred Japanese books in English. I’m like a magnet, Chris. I go to Japan and I sit with somebody that I like and I say to that person, what do you read? What do you like? And they would tell me. And then it was game. Yes, it was a big gamble. Is twenty five thousand dollars is my cambell to publish a book. Thirty thousand. Even more shingled will cost me one hundred thousand dollars to publish his.

 

[00:18:44] White Book, which is the single minute exchange book, the white book is great.

 

[00:18:49] Big, tremendous gamble and no idea what I was doing, but I sold 100 thousand copies of $60 a book, that’s 6 million in sales. It was worth a hundred thousand investment.

 

[00:19:00] Well, I found the man. I don’t know exactly who created five this. It was given to me by two people. One is SEUS SEUS. Fukuda gave it to me when I was publishing his work, and it was also given to me by Hirano. And I would I would attribute not that he Runnoe invented this, but he was the one that popularized that. He’s the one that wrote about it. He wrote a book called Jerai T Implementation Manual and I published it.

 

[00:19:31] I put it in two giant volumes, believe it or not, I sold it for three thousand dollars for those two volumes and I sold them like hotcakes. Nobody ever complained about those books.

 

[00:19:41] And in that book, we talk about five S and Hirano became a master teaching five s. He became the master in the world and he published an I published a number, not one, but a number of books that he gave me on five s and how to do it. A simple but powerful. One of my students, Gwen Galsworthy, picked it up for the last 30 years. She’s been writing one book after the next and she just teaches us all over the world by this visual management. She calls it and it’s so simple and it’s so powerful to focus on how do you make things that people can do things easy. They’re not going to make mistakes. Could it visually? So even in this idea system that I teach, I used to make everybody take a picture of the problem. And then when they came up with the solution, take another picture. And I taught this for a number of years, maybe 10 years, made nice living out of it. And one of my clients was here in in Oregon. And I had a maybe 150 people. And we were coming up with, believe it or not, three implemented ideas per worker per week. That’s one hundred and fifty ideas that these people came up with and implemented them.

 

[00:21:03] And of course, they were very small and we would take all the pictures, Chris, and put it up on the wall so everybody would see what we did, why we wanted them to replicate it. We wanted them to come in America we call copying wrong, just like Norman in school. Copying is wrong. Japanese recognize copying is great cause you’re gonna learn from it. You copy somebody else, you’ll learn from it and then you improve it. So copying is wonderful. It is wonderful. He was the dumbest kid in school and I ended up teaching at Portland State University, the School of Business. It’s an amazing story. Well, I had students copying. I didn’t handle it very well. One student, I used to do a book review and he went to a friend of his who took the course the previous year. He took the paper and he submitted the exact same paper to me, filled with all the same mistakes. He didn’t have enough sense. Even the correct. Correct the mistakes. And when he showed me the paper, I remembered the paper. And I had I had the students paper in my desk. And I looked at it and I saw the exact same paper that he copied. And I’ve been training that copying is wrong.

 

[00:22:16] So the student when I got the student, I didn’t throw him out of school. It could have gotten thrown out of school. Foolishly, I just said, go back and read the book and submit another paper on euro. That’s all. I didn’t punish him at all for that, but I made him redo it so that it was his own. But copying if you’re learning, the thing is, can you apply? That’s the trick. If you copy and you can’t apply, then it’s wrong. But if you copy somebody else and when you read a book at home, you’re copying somebody else, aren’t you? The whole idea of learning is copying from somebody else. And yet we say copying is wrong. That’s crazy in American education. We want people to learn from each other. And the big criteria is not the past, the stupid tests that people teachers give you. And I call it a stupid test. The key is can you apply that knowledge? And so we have to turn around education and figure out in education, can people apply knowledge? That’s it. Can they apply knowledge? If we’re teaching something, can they blow blow glass? Can they make glass? Can they can they make tea cups? Can they do cooking or what’s necessary to make a life for yourself?

 

[00:23:36] Norman, um, it hasn’t made its way into the apex lexicon yet, but there’s a sixth s, which I see a lot of companies and a lot of articles talking about the safety side. So anyone that’s listening may hear of success, but they’re the true original is the five. My next just general topic on Leanna’s and it’s probably a bigger discussion than we have time for today. But what from a Toyota production system? I think in your book you mentioned there’s thirty three tools. Is there is there is that the list that you reference as being like what you have to do to be lean or is there like less than that five or six or what’s the number one or anything like that you can touch upon?

 

[00:24:11] What I did and others did, too, because from my book and I published 100 Japanese books and many English books also amplified this.

 

[00:24:21] We identified about thirty three tools. This is what I taught at college and oh no, never had any tools. So this is funny. I didn’t use any tool. Oh no. Just focused on eliminating the waste and becoming successful and getting to just-in-time in one way. And how do you get just in time? I like what Toyota is doing now, by the way, which I don’t see in America yet. His mastery teachers in her other method. I want everybody to be a master and I recommend anybody listening out there learn the Cerrado method. I mean, you could buy my book. You got a Kindle. I think it’s about nine dollars and you get the essence of the Hirata method. Then if you have any money, call me. I’ll teach you the Hirata method and I’ll teach you how to teach it.

 

[00:25:09] So you’ll make money by becoming a certified teacher because Arata Method teaches you how to become the best that you are. You become a skilled person and you become a master.

 

[00:25:20] Total has a mastery system today and Coater identifies the Japanese. Identify this throughout the country, as we said, the cleaning lady. They have what’s called a they treasure masters think they have about 50 different disciplines, sword making and all different kinds of crafts. And the best person is called the living master. They identified about 50 living masters. If you’re living master, I saw a plate. I really loved this new plate, ceramic plate. I loved the plate had drawings on the plate and they were selling it for two thousand dollars. Why?

 

[00:26:03] Because this man was a living master.

 

[00:26:05] People will buy from the living master no matter what your value is. And so Toyota now is starting mastery and they identify all of the all of the main skills in the plant. And then they said, who in the plant is the best at this skills? Who is the best at this skill? And they become a master. And then there they tell everybody in the company, you follow that man or that woman so that you become a master. Now, back in the eighteen hundreds. Chris, people were craftspeople of farmers. They were very high skilled people in order to live. And then along comes Frederick Taylor, Father Industrial Engineering and Henry Ford. And they simplify work for to Taylor’s idea.

 

[00:26:52] He said the assembly line. And instead of the person making a car the way they were doing earlier, they used to make cars and teams. So the person making the car was a very high skilled person. Megan Ford was not the first person to make cars. A lot of people made cars before Ford, but Ford became the most the richest, most successful company in the world by de-skilling put people on the assembly line and haven’t worked through the same thing over and over again. Every three minute. Unfortunately, Chris, that became the model in the world, everybody else copied it because Ford was so, so successful, General Motors, Dupont, everybody copied Ford Motor System. Look at work today. Work is devastating. People go to work and we’re looking for simplicity. That’s why we can install robots so easy today, because work is so deadly, so easy to replicate. Oh, easy to do. People have such infinite creative, such potential to have such great skill. Well, Canon Camera does something great in Japan. I’ve been going to Cannes and maybe twenty five times over the last 30, 40 years. They’ve been very good to me. When I first went to Canon. People were making the cameras and things together. Then they set up their assembly line.

 

[00:28:13] Then they set up their conveyor belt and then the conveyor belt in the assembly line. People spent only three to four minutes doing one thing over and over and over and over again. And the funny thing is the the assembly line and the conveyor belt always goes at the speed of the slowest worker. Well, Canon got the idea and they got the idea from Toyota. Let’s expand the role of people. Volvo did it many years ago. Cannon has twenty nine woman at the last count. They’re called super meister’s. And they’re able to make the whole copier over a thousand parts. Takes about three hours to do it. And they do it in a cell all by themselves. All of the parts that they needed are surrounded around them. They have wood spiders. These people that run around bring them all the things that they need and they’re doing it. Chris, at 30 percent higher productivity almost at the level of perfection because they built in all of these Okay.Okay systems to prevent people making mistakes. And one woman, when she completed this copier, she signed her name and she said, you know, I just thought I made another baby. There’s such pride in work when we expand people’s capability. One day, Chris, I’m at High Tocci and I’m watching a man and he picks up a little disk and he puts the disk into the machine. And the machine did something, took three seconds for the machine to do it. The man takes the part out, puts it down on the table, takes another one and puts it into the machine. Machine does something. And then he takes it out and puts it down. Then all of a sudden the man goes, he screams at the top of his lungs. He went crazy for a moment.

 

[00:30:02] Then he took a breath, took a deep breath, waited a few seconds, picked up another part, put it in Froome machine. Machine, spent three seconds. He took it up. Put it down again. We designed work from monkeys. Why? To be more productive. We buy we make products for people to use, but we don’t make the process of doing it real living. We make products to improve people’s living rooms. What was zone to remember that? That one company. You know, we make progress. We make products to improve people’s living. That was their motto. But the process was made for idiots. Well, that has to change. And I think the moment in history is coming right now. Chris, we will start to do this. We will start to expand. We will start to train people.

 

[00:30:53] These hundred and eighty CEOs said they’re committed to it. They don’t understand it yet. I don’t believe it. That’s why I’m writing this new book. Maybe there are people out listening to me that can help me write this new book, because I think from my experience of these hundreds of books in Japan, because Japanese companies are in the main socially responsible, the best company to me is Kyocera. Kyocera, K Y O C are a Kyocera. It is a ceramic company. They’ve been very successful. The probably the best ceramic company in the world. All the computer boards have chips. They’re all ceramic. If you open up your iPhone, you’ll see ceramic. The company was the president was Kosovo in Murray and in a Maureen ran Kyocera first on a philosophy. A philosophy. What does my company all about? What’s my vision? What’s my mission? But what’s the philosophy? My philosophy is whatever we do must be good. It must be good for the world. Well, if it’s good for the world, it must be good for my people. So he focused on people first. I want my people to be happy. He said, I don’t care if they work 12 hours a day. I don’t care about that. I want to be happy. And if they’re happy working twelve hours a day, that’s fine. If they need less than they’ll do less. But I want my people to be happy. He started off with a philosophy of what the company is all about. That it’s good for the people. It’s good for the world. It’s good for the environment, it’s good in many, many ways. A key philosophy. Believe it or not. There are ten thousand Japanese managers. Maybe some Americans, too, that belong to something called say was juco s e i w a j. Y u k you say was dooku.

 

[00:32:45] This is a study group where ten thousand people meet every month to study the philosophy of in the Maureen in. He was asked by the Japanese government to head up Japan Airlines. Pennines went bankrupt. The National Airline of Japan went bankrupt. They said inevery come in and help. He took over j.l.

 

[00:33:07] Two years later, they made 2.3 billion dollars. They went from bankruptcy to becoming one of the richest airlines in the world.

 

[00:33:15] Ina Maureen taught a philosophy. He taught people to be happy. He’s taught taught companies to build skills.

 

[00:33:24] And if you’ve to focus on the environment and if you do things right, you’ll make all the money that you need. If you do things right, you’ll make all the money that you want in the world. This is what we have to teach to American companies.

 

[00:33:39] This concludes the three part series with Norman Beaudet, the godfather of Lean. Norman has done numerous interviews in recent years on his journey. Many you can see on YouTube. You can also get his latest book, A Miraculous Life An Unending Search for Freedom.

 

[00:33:53] For more insight into his interesting life.

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Norman Bodek is President of PCS Inc. In 1979, after working for 18 years with Data Processing companies, Norm Bodek started Productivity Inc. – Press by publishing a newsletter called PRODUCTIVITY. At the time, he said he knew virtually nothing about the subject and had spent very little time in manufacturing facilities. But, he quickly became fascinated with the subject and went to Japan to discover the processes that was making Japan the world leaders in quality improvement and productivity growth. Even though on his first visit to Japan he didn’t know a single person or speak Japanese, he has since, in the last 31 years, gone to Japan 80 times, visited more than 250 plants and published more than 100 Japanese management books in English, and over 150 other management books. As a fortune cookie once told him, “You have the talent to discover the talent in others.” Mr. Bodek said his claim to fame is that he found amazing tools, techniques and new thoughts that have revolutionized the world of manufacturing. He has met Dr. W. Edwards Deming, Dr. Joseph Juran, Phil Crosby, Dr. Kaoru Ishikawa, Dr. Joji Akao, Mr. Taiichi Ohno, Dr. Shigeo Shingo and many other great manufacturing masters and published many of their books in English. Each person he met gave him a new perspective on continuous improvement. Mr. Bodek has lead over 25 study missions to Japan and was one of the first to find and publish books, training materials and run conferences and seminars on TPS, SMED, CEDAC, quality control circles, 5 S, visual factory, TPM, VSM, Kaizen Blitz, cell design, poka-yoke, lean accounting, Andon, Hoshin Kanri, Kanban, and Quick and Easy Kaizen. Mr. Bodek, who was once called “Mr. Productivity” by Industry Week Magazine, and “Mr. Lean” by Quality Progress Magazine, said his most powerful discovery was the way Toyota and other Japanese companies opened the infinite creative potential often lying dormant inside every single worker. Most recently, he worked with Gulfstream Corporation, a private jet company, where 1000 people that went from 16-implemented ideas in February 2005 to close to 40,000 in 2011, and resulting each year in annually savings of over $2 million. Mr. Bodek founded the Shingo Prize for Operational Excellence at Utah State University with Dr. Vern Buehler and is one of the few to be personally awarded the Shingo Prize. He also was inducted into Industry Week’s Hall of Fame. In the last 10 years, he has written hundreds of articles published in various magazines and journals and on management web sites. Norman has written seven books: “The Idea Generator – Quick and Easy Kaizen,” and “The Idea Generator Workbook,” co-authored with Bunji Tozawa, president of the HR Association in Japan, “Kaikaku the Power and Magic of Lean,” Rebirth of American Industry, co-authored with William Waddell, and “All You Gotta Do Is Ask, co-authored with Chuck Yorke, How to Do Kaizen, co-authored with Bunji Tozawa and most recently “The Harada Method – the Spirit of Self-Reliance,” co-authored with Takashi Harada. Learn more about Bodek’s firm, PSC Inc, here: https://www.pcspress.com/

Chris Barnes is a supply chain guru, the APICS Coach, and the host of Supply Chain is Boring on Supply Chain Now.  He holds a B.S., Industrial Engineering and Economics Minor, from Bradley University, an MBA in Industrial Psychology with Honors from the University of West Florida.  He holds CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS, one of the few in the world. Barnes is a professional education instructor for the Georgia Tech Supply Chain & Logistics Institute’s Supply Chain Management (SCM) and University of Tennessee-Chattanooga Center for Professional Education certificate courses. Barnes is a supply chain advocate, visionary, and frequent podcaster and blogger at www.APICS.Coach.com. Barnes has over 27 years of experience developing and managing multiple client, engineering consulting, strategic planning and operational improvement projects in supply chain management. Connect with Chris on LinkedIn and reach out to him via email at: chris@apicscoach.com.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor

Host

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr

Host

An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams

Host

Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis

Host

Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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