Dial P for Procurement
Episode 37

Empathy is really the opposite of spiritual meanness. It’s the capacity to understand that every war is both won and lost. And that someone else’s pain is as meaningful as your own.

- Barbara Kingsolver

Episode Summary

Empathy is frequently cited as one of the most important qualities in hiring, management, and corporate culture in general. Empathy peaked in 2020 as communities and companies rallied to withstand the pandemic, but time has a way of wearing away all things.

Are we finally succumbing to ‘empathy fatigue?’

In this week’s Dial P audio podcast, Kelly Barner gathers data and anecdotes – plus a little custom research – to assess how effective our current empathy practices are:

• What empathy really means on individual and leadership levels

• The costs associated with practicing empathy

• Why empathy is not happiness and can’t be mandated

• How we can all get better together

Episode Transcript

Intro/Outro (00:01):

Welcome to dial P for procurement, a show focused on today’s biggest spin supplier and contract management related business opportunities. Dial P investigates, the nuanced and constantly evolving boundary of the procurement supply chain divide with a broadcast of engaged executives, providers, and thought leaders give us an hour and we’ll provide you with a new perspective on supply chain value. And now it’s time to dial P for procurement

Kelly Barner (00:31):

As the late. Great Joan Rivers would say, can we talk? Listen, the last couple of years have been hard on parents. Spouses, families, all lives disrupted, thrown into homes together, trying to figure out new ways to make it all work. Now, finally, it seems like most of the world is getting back to some level of normal and yet supply chains and procurement organizations are still pegged. Now over the last few weeks, dial P has been getting great feedback for being objective independent and empowering people by giving them the information to make up their own minds. And I think it’s important to cover some of the news stories and industry topics that so many of us deal with on a regular basis, but all content has to have a balance. And I like to think of myself as being very plugged into our community. We’ve covered a lot of hard hitting topics, intellectual property, law oil, industry, profitability, federal government subsidies for semi-conductor manufacturing.

Kelly Barner (01:43):

These are important, but intense things. I’ve asked a lot of you as a listening community and you’ve rewarded that handsomely, but I’m also very aware that for each of us and for all of us together, our work is so much more than that. We’re all people just human and truthfully it is personal. I spend a lot of time talking to people all day. It seems like sometimes recorded and sometimes not. And I do understand that many of us are still in survival mode. Now the truth of that now withstanding we can’t realistically stay in survival mode indefinitely and also be empathetic coworkers or managers, people seem stressed out short, even unhappy. You would think given the fact that people’s vacations are starting back up, would’ve helped, but I have a feeling it’s actually stressed people out more. And then add to that, the news about the second quarter GDP.

Kelly Barner (02:51):

And we’re all just sitting around, waiting for the second recessionary shoe to drop. It’s really what we needed, frankly. I’m a little worried about all of us. I think we’re gonna be okay. But I do think a pause is in order in this week’s episode of dial P I’m going to focus on empathy. What does it really mean to be empathetic? What do we have to do on an individual level? And then as managers, in order to practice empathy regularly at work, you know, I’m in procurement. So I’ll tell you everything has a cost including empathy. So we’re gonna look into some of that. And we’re also gonna talk about why empathy is not the same thing as happiness and why you truthfully can’t mandate it. But as you would expect, I have some suggestions. So we’re gonna end on a positive note. Now, before I go any further, if you happen to be new to dial P let me introduce myself.

Kelly Barner (03:52):

I’m Kelly Barner, I’m the co-founder and managing director of buyers meeting point. I’m a partner at art of procurement, and I am your regular host here for dial P on supply chain. Now I’m constantly scanning the news for complex articles that I think are worth our time to understand and discuss. But I also stay on the lookout for things that I think maybe have escaped. People’s notice because they’ve fallen from favor and that’s what we’re gonna do this week. We’re going to talk about the thing that’s not being talked about. My goal is never to lead you to a simple answer, but instead to provide you with the background and context, you need to form your own opinion. Now D P releases a new podcast every Thursday. So beyond the lookout for future episodes, and please go back and check out some of my past content and conversations as well.

Kelly Barner (04:47):

If you see value in what you hear today, I’d love to ask you to follow us, give us some stars or a review on iTunes on LinkedIn, share this conversation with someone in your network that you think needs to hear it. We’re grateful for your interest and attention. And we constantly strive to deserve both. All right. So before we start this conversation, I would like us as a community to X hail. Empathy’s not a new idea. Even the word it comes from a late 19th century German word for feeling into or I’m full, which is a more expansive notion than sympathy. Sympathy gives you the poor. You I’m really sorry. That thing happened to you, or I’m sorry that you’re going through this situation right now. Whereas empathy walks a mile in someone else’s shoes. It thinks and feels as they do. And it experiences all of the relevant emotions.

Kelly Barner (05:51):

Along with them. As we grow up, empathy becomes less of an obvious focus. You can watch almost any children’s TV show or movie, and there’s some character that is overtly rewarded for their empathy. And each of us has varying levels of natural empathy as part of who we are. Some activities and traits associated with empathy are easier for some of us than others. So what exactly does it entail? There? Wiseman is a nursing scholar and she noted four attributes of empathy. They are perspective taking, staying out of judgment, recognizing others’ emotions and communication. Now all four of those things are very hard to do, especially consistently. So I decided to run a poll on LinkedIn and ask the people in my community, which of those four attributes they think is the hardest to practice regularly at work. As I record, there’s a few more hours left on the poll, but generally speaking, I think the results are in.

Kelly Barner (07:01):

And they’re very interesting. So the number one response was not passing judgment over a third of the people that took the poll said that that’s the hardest thing to do on a regular basis. And the other interesting thing is that the other three options were relatively close to each other, recognizing others’ emotions and communicating understanding are tied at 23%. And understanding others’ point of view is at 20%. So by a pretty close margin, we’re equally able to understand what others are going through. We can recognize or appreciate their point of view. And we can communicate back to them in different ways that we understand what they’re going through, where we struggle is in resisting the urge to pass judgment on others. Now, as you might expect, there are also some generational differences in terms of how we experience and practice empathy. According to the site, get impact lead.com, 83% of gen Z employees prefer an empathetic workplace compared with 75% of the general workforce population.

Kelly Barner (08:10):

So empathy is increasing in importance with younger generations, just like we see similar trends around work, life, balance, diversity and inclusion, all of those kinds of things. This is following a similar path. And of course, that brings us to the main point today, the role of empathy in the workplace, which I would make the case is more important now than ever. According to the job search site, indeed empathy is one of the most important skills to have in the workplace. Empathetic people perform better in interviews. They’re more effective at securing new contracts. There’s an important one for procurement professionals, and they’re better at building internal influence outside of traditional reporting structures. There’s also evidence that empathy increases the performance of teams, and it improves regard from managers and bosses, a 2021 EY consulting survey found that 90% of us workers believe empathetic leadership leads to higher job satisfaction and 79% of them agree that it decreases employee turnover.

Kelly Barner (09:21):

That’s something every company wants to do today. Empathy, especially as relates to leadership has been a huge trend in sources like Harvard business review and the wall street journal and Forbes. But we have to wonder, is it starting to fall off? According to an article in the wall street journal data from LinkedIn shows that the number of member posts on the site that included terms like empathy, empathetic, compassion, and caring doubled from the first half of 2019 to the first half of 2021 end quote. And yet in February of 2022, Gallup ran a poll of 15,000 us workers about a quarter of them said that they strongly agreed their employer cared about their wellbeing. And that’s about half of the number that said the same thing in the spring of 2020. Now none of this is being helped by zoom since months. Most of us only see the other people in our meetings from the shoulders up, we’re losing important body cues, body, language, posturing, leaning in, and it’s getting harder to focus our attention on the people that we’re meeting and working with.

Kelly Barner (10:37):

Now, if this is hard with coworkers, it’s certainly not any easier for managers and leaders. How are you supposed to convey caring when you don’t regularly see your team in person, especially since business goes on, you still have to be able to have conversations about performance and expectations. And even though it’s well, intentioned empathy can be a potential mind field with different managers and employees having varying levels of comfort with getting more personal. In fact, trying too hard to be empathetic can create risk. Some employees are turned off by what they perceive as a gap between talk about empathy and company practices. So I found an example of a, of a company while I was researching, where they were constantly messaging about empathy, but at the same time, when it was the cycle for them to renew their healthcare policy, everything was slimed down. And a lot of the more value added benefits like health and wellness were scaled down.

Kelly Barner (11:43):

And that seemed to be inconsistent with the messaging and caused employees to distrust the company. Now, in reality, corporate profit and growth don’t necessarily reward empathy and people do continue to have legitimate concerns about how communicating honestly may affect their career prospects, even when they do work for organizations, that regularly message about the importance of health and wellbeing. And don’t think that CEOs are getting off lightly. The 2022 state of workplace empathy from business solver found that 68% of CEOs admitted fearing. They will be less respected if they show empathy in the workplace, that’s a 31 point increase over 2020. Now the longer these unusual times continue the harder it gets to maintain empathetic practices on top of all of our additional work responsibilities and continued uncertainty. And that I think brings us back to the difference between sympathy and empathy. There’s an exhaustion factor.

Kelly Barner (12:52):

It takes so much more energy to walk around in someone else’s shoes than it does to be sorry. They’re having a hard day empathy or compassion. Fatigue is something that has previously been observed mainly in healthcare workers and hospice nurses. And it’s now showing up more regularly in the general population professor mark step. Nicki is a professor at east Carolina university and he has studied and documented empathy fatigue in many communities. He’s found that it’s more likely to be considered sort of an entry level characteristic in communities that have wellbeing as an overt part of what’s in the job certainly far more than you would typically find in a corporate management track. Now, the additional challenge is that it’s not really enough to be nice or even just happy empathy goes further than that. Two cities in the Philippines recently mandated that municipal employees must smile at all times, or they risk fines, suspension, and even potentially the loss of their jobs.

Kelly Barner (14:02):

Now while forced smiling is not the same thing as forced empathy. It does strike me as being the kind of situation that a well meaning leadership team could easily fall into. And this is especially problematic because authenticity is another highly rated quality. If you incentivize people to fake it, you’ll probably end up without empathy or authenticity. And I think in truth, this brings us to a somewhat related topic. My husband actually has this really non-scientific theory about conservation of fun, but typically I think it works in practice. If you go to a party and have an awesome time, chances are somebody else at the party had a lousy time. Now this, this isn’t always the case, but generally speaking, it kind of works out that way. So I would say that with empathy, with work group dynamics, each individual or team’s job is to aim for some type of equilibrium.

Kelly Barner (15:09):

If you get off the phone or you leave a meeting, do a quick check in with yourself, did you just unload on, on some poor unsuspecting supplier or contractor? Were they quietly asking for some kind of help that you could have provided? And I think this is even more important given the great resignation and given the rise of the gig workforce, there are increasing situations where you are in a conversation with someone who doesn’t necessarily have the same expectation of equal treatment. Now I’m not saying this based on gender or race or age or experience, but there is a differential between people that work in a company and are generally subject to HR standards and people dealing with those that they see as external, you are there to help me. You are there to help me achieve. There is a difference in feeling and even if it’s very subtle, it is still there.

Kelly Barner (16:15):

And I think it’s the kind of thing that can really affect our ability to practice empathy. If we’re not being careful and looking out for it, empathy is a two-way street. None of us are gonna get it right all the time. But as long as we’re trying, we’ll each do better. And by extension, all of us will do better together. Now I picked up a few tips on being empathetic while researching this episode. And the good news is they’re not all huggy fuzzy. If that doesn’t happen to be your thing, it doesn’t work for everyone. Ask questions of other people and maintain eye contact until the person is done answering allow for individual schedules to be met whenever possible, indirectly communicating to people that non-work challenges and needs for flexibility, carry weight, as well as traditional job responsibilities. And of course, we go back to the findings of the LinkedIn poll fight, the temptation to judge, we’re actually doing a pretty good job understanding where other people are understanding what they’re going through and indicating through various forms of communication that we do care and understand, but it’s that internal judgment.

Kelly Barner (17:36):

That’s the thing that we have to be careful about sneaking into our thought process because that’s the kind of thing that can be picked up on externally without us even being aware of it. I’m absolutely including myself in this. Please don’t think that I’m preaching. I’m learning about this as much so that I can do a better job practicing it so that I can make it part of the conversation this community is having. If you can avoid being negative, being realistic and being negative, may not always feel different, especially given the challenges that procurement and supply chain is dealing with, but look for the line and try not to cross it. Never put anything of any kind that’s negative in writing that will almost always come back to bite you, even if it’s just because you return to that email or slack channel and see it again, which reinforces it in your thought process, listen to yourself as much as you listen to other people, what is your tone?

Kelly Barner (18:39):

How did you handle that situation? Can you hear the way you sound to other people? And can you see the responses on their faces that indicate to you how well and how openly you’re communicating, and please don’t be a chucker. People are going to dump on you. People have bad days, otherwise, very nice calm people will make mistakes and they will unload, but acknowledge it and find a healthy way to deal with that stress. Instead of shoving it down deep and creating a supply chain of sadness, we don’t need more of that, but still don’t judge as a yoga teacher, I had once I didn’t last very long in yoga, but I did it for a short amount of time, enough to take away this one, learning that I think applies here. We don’t judge. We just notice if you’re having trouble balancing. If you’re not as flexible as you are on a normal day, if your head’s just not in it and you can’t get that tree pose or hold it for long enough, don’t judge yourself.

Kelly Barner (19:44):

But notice, and the same is worth extending to other people. I’m not saying that this is easy, but it is absolutely worthwhile and not easy, but worthwhile sounds like everything else we do in procurement and supply chain. So if anybody can do this, I have faith that it’s our community. Now that’s my point of view. And I know that this is a personal topic. So I’m always grateful for you listening into the episodes of dial P, but I really don’t want you to listen. Maybe more, especially on this topic than any other. Join the conversation on LinkedIn, on Twitter, on Facebook and let me know what you think. What grade would you give people in general on their ability to practice empathy right now? Do you think we’re trending down or are we just burning out? And what techniques do you use at work to keep your frustration and exhaustion in check.

Kelly Barner (20:52):

If you’ve got value from this, please share it with someone else and bring them into our community. And the offer offer stands. If you have something you wanna share directly, reach out to me, send me an email or a direct message. I’m always glad to hear from you. I always suggest that we’re going to work together to reach the best solution, but with this, we can’t do it any other way until next time. I’m Kelly Barner, your host here at dial P and part of the supply chain. Now team have a great rest of your day.

Intro/Outro (21:27):

Thank you for joining us for this episode of dial P four procurement and for being an active part of the supply chain now community, please check out all of our shows and events@supplychainnow.com. Make sure you follow dial P four procurement on LinkedIn, Twitter, and Facebook to catch all the latest programming details. We’ll see you soon for the next episode of dial P for procurement.

Hosts

Kelly Barner

Host, Dial P for Procurement

You May Also Like

Click to view other episodes in this program

Additional Links & Resources

Learn more about Dial P for Procurement

Subscribe to Dial P for Procurement

Check Out Our Sponsors

Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

Connect on :

Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

Connect on :

Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

Connect on :

Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

Connect on :

Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

Connect on :

Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

Connect on :

Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

Connect on :

Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

Connect on :

Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

Connect on :

Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

Connect on :

Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

Connect on :

Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

Connect on :

Billy Taylor

Host

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

Connect on :

Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

Connect on :

Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

Connect on :

Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

Connect on :

Jake Barr

Host

An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

Connect on :

Marcia Williams

Host

Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

Connect on :

Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

Connect on :

Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

Connect on :

Constantine Limberakis

Host

Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

Connect on :

Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

Connect on :

Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

Connect on :

Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

Connect on :

Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

Connect on :

Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

Connect on :

Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

Connect on :

Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

Connect on :

Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

Connect on :

Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

Connect on :

Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

Connect on :

Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

Connect on :

Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

Connect on :

Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

Connect on :

Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

Connect on :

Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

Connect on :

Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

Connect on :