Ever wish you had your own on-call expert for all things supply chain? Well, this is your chance! In this episode, Mike Griswold of Gartner answers your questions on all of today’s pressing headlines. From the grocery sector meeting the moment with new technologies to the promise of blockchain, the expectations of ESG and the need to vet suppliers, Mike covers it all in this fascinating conversation with Scott and Greg.
Welcome to supply chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues. The challenges and opportunities stay tuned to hear from those making global business happen right here on supply chain now.
Scott Luton (00:33):
Hey, good morning, Scott Luton, Greg White with you here on supply chain. Now welcome to today’s live stream on time in full Greg, how you doing
Greg White (00:41):
Whoa, and really on time and in full none of those secondary calculations.
Scott Luton (00:48):
Greg White (00:48):
Where you convince yourself you’re on time and in fall in full and you’re not
Scott Luton (00:54):
Never. No. So, Hey, we’ve got one of our most popular series we’re continuing here today. It’s like a OG. It’s an OG hour around here at supply chain. Now supply chain today and tomorrow with Mike Griswold, uh, with Gartner and Greg today. Yes. Back by popular demand, right? For the people it’s ask Mike anything. Yeah. So if you’ve got a burning question, opposed to our guru, Hey, get him in and we’re gonna get, Mike’s take great big show here today, Greg, right?
Greg White (01:26):
Yeah. I’ve got my popcorn left over from the Elvis movie I watched last night. And I’m just gonna sit back and watch Mike answer. I know you have questions.
Scott Luton (01:34):
I do. You seen it. I have not seen Elvis yet.
Greg White (01:39):
Austin Butler, who is the young man who plays Elvis the greatest Elvis impersonator ever sounds exactly like him. He does a scene, the famous scenes you’ve all seen from his show. You know, his show in Vegas and all that sort of thing. I mean, 100% duplicate. Wow. Not just able to do that crazy stuff that Elvis did, but I mean, you could overlay a video of Elvis and Austin Butler looks just like him. Anyway. It’s great. If you didn’t already hate Colonel Parker, which you should, if you’re an Elvis fan at all, you will unquestionably from watching this movie. Tom Hanks is brilliant in it.
Scott Luton (02:22):
I can’t hate Tom Hanks. Can’t hate Tom
Greg White (02:24):
Hanks. Hate Tom Hanks. Don’t hate the player. Hate the character.
Scott Luton (02:28):
Hate the game. Did any fried banana and peanut butter sandwiches make appearance?
Greg White (02:34):
Not ever? No, not ever, but one of his habits early, early in the movie, they do show. I can’t remember what it was. Oh, oh yeah. So, you know, he was a twin. Elvis was a twin. I
Scott Luton (02:46):
Didn’t know that.
Greg White (02:47):
Yes. And his, his brother Scott, Scotty died at birth and wow. He would always look up whenever he was looking up to the sky. That’s what he was looking towards
Scott Luton (02:58):
Greg White (02:59):
For a sign from Scotty.
Scott Luton (03:01):
Yeah. All right. So we’re gonna have to have the Elvis hour, maybe after we have the Mike Griswold hour, they’re almost on equal footing and Mike’s got a slight edge in supply chain. I think Greg, which
Greg White (03:10):
You well to quote the great EP. How about a little less conversation? Little more action. <laugh> okay.
Scott Luton (03:16):
All right. So we’re gonna say hello to a few folks here in just a minute. Folks stay tuned. We got a great hour with the one only Mike Griswold here, but before we, uh, say hello to a few folks, folks, wanna keep banging a drum on this opportunity. These not words to step up and, and help out folks in need in Ukraine, Poland, and elsewhere. So of course our dear friends at vector global logistics are leading this effort, all that leveraging logistics for Ukraine as the title suggests as Greg updated us earlier this week, almost 10 containers have either landed or are on their way full of humanitarian supplies for vetted needs, families in need that are hurting. So the work, these are driven by the working session. So Tuesday, July 12th at 11:00 AM. Eastern time is the next working session. Folks. You don’t have to be in position to give, to, to join the meeting and just kind of get a sense of what’s going on to get a sense of the market Intel, to get a sense of what the vetted true needs are from folks there boots on ground. And you know, as always, if you’re in position to give or donate or what have you, of course, that would, that would be, uh, icing on the cake. So Tuesday, July 12th, 11:00 AM Eastern time. The link to join that is in the comment. And Greg, your final words on this really important initiative here.
Greg White (04:29):
Yeah. I mean, it’s a, it’s a great organization. Sit in, listen to the calls or just reach out to Ukraine, vector gl.com and volunteer. Anything you have action materials, time, whatever.
Scott Luton (04:46):
Yep. That’s a great call out. Make it easy
Greg White (04:48):
Money also. <laugh>
Scott Luton (04:49):
That’s right. It’s all very needed. email@example.com. It’s just that easy. Okay. I mean, I see a lot of great folks in the comments. Of course, big, thanks to Catherine Chan and Amanda production team helping to make it happen. Good morning to you. Good afternoon to you, Catherine. Great to see ya, Mike ther good morning from beautiful Telluride, Colorado.
Greg White (05:11):
Always beautiful. Yes. Always beautiful.
Scott Luton (05:14):
Mike. What’s the snow report, uh, out there in Telluride. Huh?
Greg White (05:18):
Let’s see they, yeah, they might be completely without this time of year. I mean it’s possible,
Scott Luton (05:23):
Right? Well regardless, Mike, great to have you here via LinkedIn. I’m look looking forward to your comments on what we hear from Mike Griswold and your get your questions in. Do y’all have a question you wanna pose to him? Shelly Phillips right around the corner in golden Colorado, Shelly have enjoyed your, uh, participation in our live streams, uh, as via LinkedIn. So great to see you. Hey Daniel hark one of our favorites. It’s been a little while. Greetings from Boston. Everyone looking forward to some supply chain, knowledge Daniel you’re in the right place. My friend Greg
Greg White (05:55):
Scott Luton (05:56):
That’s right. Let’s see here. We’ve cornered the market on supply chain knowledge, at least for the Latin next hour. <laugh> my dear friend. Larry Grant. Good morning from Noonan, Georgia V LinkedIn. Larry is one of those folks that specializes in GSD getting stuff done. I saw to there. So great to see you, Larry, and uh, really admire your approach to in this case, helping folks find the talent they need Victor Garcia via LinkedIn from Tijuana,
Greg White (06:26):
Scott Luton (06:29):
So Victor, great to have you here today. Romi tuned in from LinkedIn, from Ottawa ever been to Ottawa, Greg.
Greg White (06:37):
Yep. Yeah. I’m trying to think of our, you know, we’re gonna talk about retail supply chain today. I’ve worked with a couple retailers up there.
Scott Luton (06:46):
Greg White (06:46):
I, I was up there quite a bit. Um, so I’ve been to Toronto, Ottawa, Montreal of course, Mon and Saskatoon, Saskatchewan, which is probably still covered in snow.
Scott Luton (07:01):
Now. Goodness gracious. You speak Spanish, you speak Latin and now you’re breaking out the Canadian omic. Gregg. Come on, man.
Greg White (07:10):
Scott Luton (07:11):
We gotta, we gotta learn about all those adventures, uh, but great to have you Romi, uh, via LinkedIn, a gene pledger, dear friend from north Alabama. Great to see you here today via LinkedIn, as always looking forward to your, your questions and insights on our, what
Greg White (07:25):
Did that say yesterday? Tropical, Alabama or something like that? Equatorial.
Scott Luton (07:30):
Greg White (07:30):
Scott Luton (07:31):
Yes. Oh, you’re making an impact. Jean making an impact. Yeah. Patrick Kelly host of the produce podcast with a see today, Patrick, it’s been a long time. Hope you’re doing well. Yeah. And love the content coming out of your channels. Brenda Allen, this
Greg White (07:47):
Is his buddy’s name who had the family citrus business.
Scott Luton (07:52):
You know, that
Greg White (07:52):
Was a great story.
Scott Luton (07:53):
That was a great story. Patrick, you gotta let us know. Yeah. Me and Greg and you, and one of your friends jumped on a podcast probably a couple summers ago. So let us know about that. Brenda Allen is back. She says she loves Telluride. I was there in the fall of the year and experienced rain and snow all in one day. But the scenery was breathtaking. It is nice. Nice, nice. Well, good morning to everybody. Great to have y’all here. Good afternoon. Good evening. Based on where you are. I’ll tell you you’re and by the way, that was Michael Chavez. Thank you, Patrick.
Greg White (08:23):
There he is. Yes, that’s right.
Scott Luton (08:25):
That’s such a great story. All right. So you’re in the right place at the right time with the right guests. Uh, we want to hear from you. We wanna get your questions, all questions about Mike, his journey, the supply chain industry, you name it. Y’all get him, get him in and we’re gonna try to pose those to him as we work through the next hour. So with no further a duke though, Greg, I wanna welcome in the one only Mike Griswold, vice president analyst with Gartner. Hey Mike, how you doing?
Greg White (08:53):
Sorry, Mike. I didn’t do the second part.
Mike Griswold (08:55):
<laugh> no, that’s alright. I, I, I was waiting for some, maybe Elvis walk on music, but that’s alright. Yeah.
Greg White (09:01):
Mike Griswold (09:02):
Given the previous everyone great to be here. Great. To have a chance to chat with everyone,
Scott Luton (09:06):
Mike, as, as a always a pleasure, uh, love our monthly check-ins with you as is our audience. One of our longest running series and a great to have here. So Greg and Mike, before we get into some of the questions and folks, again, as you have questions you wanna pose about industry, especially retail, cloud chain, get those in. We’re gonna pose those to Mike over the next 50 minutes or so, but the heavy, hidden questions first it’s national fried chicken day folks, national fried chicken day enough set. Yeah. So Mike and Greg, and we’ll start with Mike, where have you had the best fried chicken experience in your life?
Mike Griswold (09:45):
So when I was a kid, I grew up in a small town in Western New York and, and my dad was a teacher forever. And one of his teaching friends had a chicken barbecue business in the summer mm-hmm <affirmative>. So as one of my summer jobs, I would work with him. So he had a pickup truck and a trailer and haul all the stuff to wherever we were doing, the chicken barbecue, set it up, do all the cooking. That’s probably where I’ve had my best barbecue chicken is, is in an outfit like that. Partly because, you know, you don’t get to eat until everyone else eats and you don’t get to eat really until all the work is done. So you’ve worked up quite an appetite, but that, that probably would be my best barbecue chicken. When, when I, when my wife and I go out or we go out with the kids, usually I’m not a chicken person. So I don’t usually look for ch but, but that, when you were talking earlier about, you know, barbecue day chicken fried chicken day, that’s probably been my best.
Scott Luton (10:40):
Okay. All right. That all sounds delicious. And sounds like a bunch of work, Greg. I’m coming to you next, but before I do good, good afternoon, Daniel from Brazil. Great to have you here via LinkedIn. Harve is tuned in, he says, good evening, Mike from the UAE. Great to have you here, Parvez. All right. So Greg, we’re talking national fried chicken day. What’s your favorite?
Greg White (11:02):
Well, you know, as you know, from my good friend, Mike Mills, Scott, that I am a, I’m a fried chicken connoisseur. So I would have to say it all started with my great grandmother’s fried chicken in a cast iron skillet with real grease, not even, uh, what’s that manufactured grease. I mean, it was real,
Scott Luton (11:24):
Um, LAR yeah,
Greg White (11:25):
<laugh> CRICO CRICO. Yeah. With real large.
Scott Luton (11:28):
And just let down Loretta Lynn and all of CRICO commercials. If you remember ’em anyway, go ahead.
Greg White (11:33):
And that was always fantastic. And you know, a lot of family arounds that kind of probably started my love for it, but actually probably the best fried chicken I’ve ever had was in China, which is a thing there. Right. Okay. They love to fry, especially the wings and whatnot, but man, fantastic. China and relatively locally, there’s this small chain called champions, fried chicken, chicken in a 40 is kind of their tradition like, okay. And there’s one in Chattanooga. That’s really good. And one in Athens, Georgia, that’s very good. Okay. So every time I go visit my daughters in college, we go to champions, I eat fried chicken. They’re both vegetarians. So they bake, they eat potato salad, right? <laugh>
Scott Luton (12:19):
They get the, uh, potato salad in the 40 and you get the fried chicken, they
Greg White (12:22):
Get a salad salad in the 40, instead of a chicken in a 40,
Scott Luton (12:26):
Well, gosh, y’all both paint a delicious picture. I would just add Hatty bees, which is a bit, I guess you call that a chain now, but still really good started in Nashville. Of course, Prince’s chicken in Nashville as well. But Justine’s kitchen in Charleston. South Carolina was around for a long time. Unfortunately I believe the pandemic was the final. They, they shut down a couple years ago and I think the, the front end of the pandemic kind of made that decision for him, but wonderful, wonderful homemade fried chicken and, and other food. So, okay. Every day, every, everything has its own national day who would’ve THK. So
Greg White (12:59):
You guys just take it from here. I’m just gonna go get some lunch.
Scott Luton (13:02):
Right, right. Um, so we’re gonna ask Mike one common here, Korean fried chicken and soul is amazing. That’s an interesting thought
Greg White (13:11):
Spin on. I mean, it’s super crispy. Yeah.
Scott Luton (13:15):
And Mahima great to see you via LinkedIn, let us know where you’re tuning from Brit to have you here today. Okay. So I know one of the things Mike, cause we get started and get past fried chicken, which I think had all of us standing and, and maybe, uh, drooling a bit. I think one of the things that, that, uh, we don’t talk about enough, uh, when it comes to Mike Griswold. Cause we, we focus so much on your analysis and, and the, the research work you do and, uh, everything you’re doing at Gartner, but man, your background is pretty fascinating. Some folks may not know your previous industry experience in the grocery business with Albertsons and Shaw supermarkets. So I wanna start there and Daniel, I’ll see your first question. We’ll get to that next. I promise. But what’s one thing Mike, that might surprise our listeners about the, the grocery business sector.
Mike Griswold (13:59):
Well, I think it’s interesting because when, and I think Greg will, will probably concur with this. If you think about the grocery industry five to 10 years ago, you know, I, I think we would’ve politely put them as kind of laggards when it comes to technology adoption and even, you know, process type of adoption change management was always a, a big focus. You know, when you’re talking with supermarket retailers, if I fast forward today, while, while I wouldn’t necessarily call the supermarket industry, you know, leaders, I, I definitely have seen a shift in, in how they’re approaching and adopting technology, especially in areas like e-commerce. So if you think about where we were pre pandemic and you think about how we’ve come out of the pandemic, the food industry has actually done a really good job of improving that buy online, collect in store experience that buy online curbside all of those things where you don’t really wanna go in the store.
Mike Griswold (15:05):
They’ve actually done a really good job of that. And if you think about the other area, I would say they’ve done really well. We may not like it or appreciate it is what they’ve done with their data relative to direct marketing. Yep. And they’ve come a long way in recognizing what they’ve had in terms of an untapped potential of all of this con I mean, just think about how much data a supermarket retailer has about all of us, right. And how much time we spend there, what’s in our baskets. And I think, you know, when I think of people like Saintsbury early on and what they did with dun Hume and the ability to understand your basket and then send you stuff to entice other purchases based on what you bought, not that long thing you get at the checkout, which is the coupons for things you’re never gonna buy.
Mike Griswold (15:55):
Right. So I think in some ways over the last five to 10 years, the, the grocery industry has really accelerated how they think about and how they use technology in ways that if you’d have asked me 10 years ago, I would’ve said no way. Right. Just because of, of the slow rate at which they were adopting technology and even, you know, things like, um, some of the processes like sales and operations execution, that’s starting to get more traction, um, in the food space. So they’ve undergone, in my opinion, the biggest transformation of any segment of retail in terms of where they were to where they are today in terms of things of around technology. Mm.
Scott Luton (16:35):
So Greg, I’m gonna come to you next for a quick comment, but really quick before I do at least once a week, I see someone on my social feed. A lot of times it’s Facebook that complains about self checkout lanes and, and has a, there’s a variety of, um, in the grocery business. And there’s a variety of conspiracy theories. Why around why that happens. But here recently after I saw comment number 1,279, that the complaint <laugh>, I, I looked into research and kind of the market trends. It is now the majority of shoppers actually prefer to get in, not talk to anybody, check their stuff out and get out it’s it’s, it’s, that’s what folks are demanding, but, uh, that’s, that’s where I lie. Rarely do I interact, uh, with anyone at the grocery store, but Greg comment on that or comment on, on kind of Mike’s observations about the, the grocery business.
Greg White (17:22):
So I may have been the very first complainer. I used to go to the store and say, do I get a discount because I’m saving you on labor by, by doing the labor myself.
Scott Luton (17:31):
Greg White (17:33):
Um, but, and I think, and I, I am only allowed to buy a few things at the grocery store because otherwise it takes me an hour to go through the store. It, it actually has saved them some labor for the store manager because my wife used to call in, she knew the store manager at our local Kroger. So, well, she would call in and say, I’m sending my husband in, this is what he’s looking for. And wow, the manager would have somebody go collect the stuff. It was only a handful of things, but go collect stuff and bring it to the customer service desk. Because I was so pathetic. He walked through the store. One time I was there for like 45 minutes to find, I don’t know, whatever three items. So I love it when it’s only a few items. If it’s full basket, you still it’s still worth getting the help from an actual human being agreed.
Greg White (18:22):
But as the larger picture of grocery Mike, I can’t help. But think about the fact that virtually everywhere else in the world, grocery stores have perpetual inventory, meaning they know what they have on hand and they have a system to manage to that. And here’s a little history lesson for you because grocery stores evolve from general stores who used to have hawkers have, uh, people who came around and, and managed the inventory for a store, right? Our grocery business grew up a lot differently and it has really set them back. The, that Mike managed in the days when that was really prevalent and was able to do the good things that he did for Albertsons is truly impressive because they often don’t know what they have or didn’t back then. And I think that’s still the case with some of the lines where some of the big brands they come in, they send someone in, they scan the product, they then send the driver in the next day to deliver it, or, you know, on their regular route. So Coca-Cola wonder bread, whatever you name it. There’s all kinds of products where the grocery store doesn’t know, or really doesn’t care, right. What they have on the shelf, because they’ve sold that shelf space, right. Such that it’s almost a tiny little store in inside their store to that vendor. Mm. I don’t know if everybody in the states really knows that
Scott Luton (19:50):
They probably, if they do, they probably don’t appreciate it as much as what you just laid out. We’ve got a couple questions. I wanna shift gears. And Greg, I wanna circle back to the auto parts industry in a minute. I’m post same question to you. But first off, we’ve got a lot of self checkout lane lovers between Amanda and Catherine and myself, gene pledger. When you pay with your app and not even stand in line I’m with you. Oh, we’ve got a, a Nashville, uh, chicken recommendation from Brenda with checkout. Manels a kidding aside. Daniel hark has got a very serious topic and piece of legislation. Of course, the Uighur force labor prevention act is what he’s referring to here. And I wanna get Mike and Greg’s, uh, take here. So Daniel says curious, Mike stalls on the potential impact of the new us regulation. UFL PA on China dependent supply chain. So Mike, uh, why don’t share your thoughts here?
Mike Griswold (20:39):
Yeah. I, I think it’s gonna have a huge impact primarily because I don’t know that that us companies, uh, and companies that are, are sourcing from outside the United States have as much visibility. And I know Greg, you and I have talked about this at, at length. I don’t know that they have enough visibility deeper into their ecosystem as they’re going to need to have. Right. So it’s one thing to know that this product is made in a certain location, in a certain geography. It’s another thing to know exactly how that product is made and assembled in who’s doing it. Part of the challenge though, in fairness to organizations, is in order to, to get that full appreciation, you almost have to go there, right? You almost have to have someone go through and, and tour the facility, tour the region and be able to see with their, with their own eyes, kind of how this stuff happens.
Mike Griswold (21:43):
Now we know that there can be a couple of challenges with that one. Someone may just not give you access that, you know, thanks. But no, thanks. You’re not coming, which in its own, right. Should send up some red flags around. Maybe we should be thinking about alternative sourcing, but the other element is unless you can do this unannounced. And as a surprise, right. When I was in the stores before I was in grocery, I was in a department store. I ran the operations in a store. And the biggest joke was we always would get like a week’s notice before a regional vice president was coming or even the president was gonna tour. Right. You had like a week’s notice. So, and no one cared what your labor budget was the week before. Right. So yeah, it it’s the same thing, right? If you give people enough notice they can, they can, you know, dust things under the carpet, dust things under the furniture, right before you get there.
Mike Griswold (22:40):
And, and in some of the locations where this stuff is produced, you would never, you never able to get a surprise visit. Cuz if you showed up unannounced, you may be arrested and no one may ever see. Right. Right, right. So right. Um, there there’s challenges with that. So I think it’s a great question. And I think I would lump it under, you know, people are just gonna need to figure out how do they get more visibility and how do they get deeper visibility into their some that’s gonna be the challenge. And I think some of it is some, some organizations probably don’t wanna know other organizations want to know, and it’s gonna be difficult to find that out. But it’s a great question. And I do think it’s gonna have a pretty big impact.
Scott Luton (23:22):
Agreed. Hey really quick, Greg, I’ll get your take here on a great question from Daniel, but that’s such a great point. Mike makes it’s like, uh, your ISO certification, the manufacturing space, you know, when your examiner is coming. So Mike, oftentimes, so Mike, to your point, you know, it, it, it’s not a, uh, it’s not a pop in surprise inspection. So, but uh, Greg, your take on the U F L PA
Greg White (23:44):
I, the foundational principle of it guilty until proven innocent and I’m and proven innocent beyond the slightest doubt. Right? And I think that this is the only way that we, we can force bad actors to share enough to know today, to Mike’s point, if we can’t verify they’re guilty, we assume, or use cognitive dissonance to <laugh> right. To consider them innocent. We need to invert that curve. And we need to assume guilt until they’re proven innocent. Think of it this way. If you couldn’t verify that any other supply chain partner was reliable, right. Had an on time in full record or things like that, you would assume they couldn’t get the job done. If you can’t confirm that someone is doing good, you have to assume that they’re not. Hmm. And, and I think that, that this principle, you know, as was evidenced in kind of a test case with CBP, with the customs and border patrol, where they just rejected containers that came from gen J unless they could, uh, um, you know, unless they could verify that they were not unethical unethically sourced.
Greg White (25:03):
Um, I think this forces people out of the shadows and I, I actually like it, it is gonna be challenging and it’s gonna be incredibly disruptive up to this point, because again, to Mike’s point, most companies prefer to kind of sweep it under the rug or not dig that deep, or couldn’t dig that deep. And now they have no choice and it’s not just U F LPA. It’s also the S E C. If you’re a public company, you have to prove your sustainability FINRA, the financial industry rating association, whatever the heck, the, a stands for that. Now they have three stages of ESG compliance that they require. And, and it, you know, it’s a service to, to shareholders to alleviate risk from these, these kinds of threats. So it’s, it’s gonna be tough. And, and yet a lot of these companies could have seen it coming, but in classic Mike, in classic company, business, retail style, whatever you wanna say, uh, we wait until it’s mandated or a crisis right before we do anything.
Scott Luton (26:05):
Wait until you’re forced to walk to plank. Um, Greg and Mike, good stuff there. And Daniel again, great question to lead off and to all of our listeners out there, we’ve got the next 30 minutes or so with Mike is ask Mike anything. So Daniel set the bar pretty high, but feel free, whatever y’all are curious about to get, Mike’s take, we’d love for y’all to, to, uh, weigh in Dr. Ronda with us. Uh, she’s referring to that delicious fried chicken discussion we had on the front end. So appreciate you. Uh, Marlowe is tuned in from Dallas, uh, via LinkedIn. Great to see you Marlowe Helene is back with us Helene. Great to see you via LinkedIn, let us know where you’re tuned in from. I think that CP is probably a flag that was not converted over for the comment, but let us know we were tuning it from Helene.
Greg White (26:48):
I see the flag. That’s interesting. You don’t see it.
Scott Luton (26:50):
I don’t see it. What, what country?
Greg White (26:53):
I didn’t. I’m sorry. I didn’t look that close. Uh, it’s red, white and blue, but it’s blue, white and red, so,
Scott Luton (27:00):
Ah, gotcha. Okay.
Greg White (27:01):
Eastern Europe somewhere, possibly Russia. Anyway. Hey, real quick notes. Yeah. For Dr. Rhonda, if Mrs. White’s golden rule cafe still exists. Fantastic fried chicken there. Ah, unquestionably the best in, in Phoenix, I would say the best in the Southwest without it doubt. Okay.
Scott Luton (27:20):
So that’s a great tip. And by the way, the production team is confirming it. France. Helene is from oh, France. Oh, sorry. It’s great to see you here. Helene.
Greg White (27:28):
It’s hard to see that flag. It’s very small.
Scott Luton (27:31):
So Mike, our next question.
Mike Griswold (27:32):
So Greg, there’s this pretty cool invention. You may have heard of them called glasses.
Greg White (27:38):
I’m on a very small monitor here, but you’re right.
Mike Griswold (27:41):
Greg White (27:42):
Mike Griswold (27:42):
Just try to, you know, give you a little help there, Greg.
Scott Luton (27:45):
Oh, thank you. I love it. I love it. And by the way, thanks buddy. <laugh> Dr. Rhonda says, Hey, wait until you’re forced to walk the plank Scott. Oh my gosh. I do say that often as well to my clients when we’re making some behavioral changes that appear and feel painful in the moment. Hey yeah. Dr. RH kindred spirits. Uh, that does not surprise me. Um, okay. So Mike, next question comes in. It’s about the Gartner supply chain top 25. Sure. And so as the name suggests, and as we’ve covered here, plenty of times before with you, the top 25 comes out every year, the rankings were just released roughly a month or so ago, and it ranks some of the top performing supply chains, including the master’s category, which are companies that constantly, you know, they’ve just consistently performed and they’re created, you know, they’ve, uh, got their own category. But the question here is for the companies that ranked, you know, 26th, 27th, right there on the cusp, what do you see and how can those companies break into that pristine pyramid? The top 25 next year?
Mike Griswold (28:48):
Yeah, there, there’s a couple ways, Greg, if, you know, if people, you know, if you look at the methodology right there, there’s the financial component. And then there’s the, the qualitative community perspective, the analyst in the, in the peer vote. And we have the, the ESG component, the, the, the two elements that I think organizations, you know, that are in that say 26 to 30, 35 range things that can influence the most, really come down to two things, right? The, it one is the ESG component. So it’s based on the accumulation of up to 10 points. You know, if, if an organization, you know, isn’t at 10, that that’s an opportunity cuz each point of ESG is worth 0.2, right to the composite score. So if you were an eight and you went to 10, that’s nearly half a point to your composite score right out of the gate.
Mike Griswold (29:41):
And when you’re looking at, you know, 26 to 25 was about one, 100th of a point, wow, that’s the difference between 26 and 25. And, and even if you go to 30, my guess is that difference is less than a single point. So, so looking at the ESG methodology, seeing if there’s opportunities where you’re not getting points, my message though, to companies, particularly on the ESG component is you should not be doing ESG stuff just to chase Gartner points. You should be doing ESG stuff because it’s the right thing to do. So, right. You know, we have, you know, ecosphere produces an ethical company list. Bloomberg produces gender equality, a a gender equality index. Those are, those are worthwhile things that people should consider. But you know, if, if you are already doing something in a different gender equality index, I, I, I’m not here to tell you do Bloomberg, just so you get two points, right.
Mike Griswold (30:40):
But you should look across how we evaluate ESG. And if there are things that you’re not participating in that make sense for you, you should look at that. But the other element is, and where I think the strength of the top 25 comes from is, you know, from its inception, we wanted to reward and recognize companies that shared their story. People that talk about the things that they’re doing in the supply chain that will make the supply chain of everyone better. Right. And again, we’re not saying, you know, give away if we’re talking about chicken, don’t give away the secret sauce. What we are saying though, is there’s a lot of things that, that companies do that are very transferable and not proprietary. So get your name out there. Talk in, you know, social media, you know, be involved in Gartner events and other events, right?
Mike Griswold (31:30):
Not just ours where you can because it’s that peer voting that that really can make a difference. And again, not to, not to make people’s eyes glaze over, but in the peer methodology, right? If, if someone votes for you in the number one spot, that’s 25 points. If you get two people that didn’t vote for you before that are now more aware of you. And let’s just say, cuz I need simple math, right? They both put you at number one, that’s 50 points, right. To the peer voting. So it is. And if you look at companies in the top 25, you know, they, they all do a really good job of talking about their supply chain, whether that’s, you know, you know, you know, frequent updates on LinkedIn, frequent updates on social media, putting out their own white papers, you know, there is to some degree an obligation, if you wanna be in the top 25 to share your stories. So those, um, Scott would be two things, think about where you are from an ESG perspective and are you, and this is where I’ll use the word aggressively in a, in a positive way. Are you aggressively telling your supply chain stories to the community? Mm.
Scott Luton (32:39):
All right. So Greg, we’ve got a follow up question from Mike in just a second from Dr. Kendra C Taylor. Great to see you, uh, Dr. Taylor, but Greg, I’ll get you a quick follow up based on what you heard there from Mike.
Greg White (32:50):
Yeah. I mean, I think, I think they oughta have a playin game. It sounds like Mike, there are a lot of teams on the bubble
Greg White (32:56):
If you think of it right. In NCAA tournament standards. Um, but I think that it, that it is that close is, is really fascinating. Couldn’t help, but think that that’s probably right, right. 25 to 30 is probably still less than a point separated, but I, I, I like the, whatever you want to call it, the caution, the warning, the notification don’t chase points do good. Right. And, and that will be evident. Yep. Um, and especially now with the topic we just discussed, where in there isn’t place to hide in supply chain or in ESG now, um, you will most definitely not want to be greenwashing. You know, the, yes, there greenwashing is tantamount in the ESG and the financial world to crime these days. So it it’s, um, important to be genuine, to have real plans. The requirements of the S E C now not only are that you have plans.
Greg White (34:01):
And again, this is only for public companies, but if you work with a public company, you’re gonna have to be able to do the same thing. Anyway, it’s not only to have plans to be carbon neutral or, or have gender racial equality or, you know, eliminate unfair trade practices, conflict minerals and, and human rights violations from your supply chain. But it’s also to be able to verify that you’re doing it, how effective that’s been and now go outside your own four walls to those 6, 7, 8, 9 tiers of suppliers around the world and assure that they’re doing it as well. So it’s gotta be a legitimate attempt because in this day and age of transparency, it’s too dangerous to do it any other way. And it’s not really sustainable,
Scott Luton (34:49):
Mike Griswold (34:50):
Greg White (34:52):
Definition of the word is not sustainable.
Mike Griswold (34:55):
Unlike college basketball, we will not be expanding the field. It, it will stay at top
Greg White (35:00):
Mike Griswold (35:04):
Scott Luton (35:06):
Comes outcomes, outcomes. And then, uh, and I love your comment there, Greg, about outside of your, your four walls, you upstream and downstream of your supply chain is such an important point. Um, alright. So we’ve got another great question here from a former guest, which we really enjoyed, uh, a chat when Jenny fr was with us back a few months ago, and this is, uh, Dr. Kendra C Taylor, who does beyond her consulting business. She does a lot of great volunteer work with the informs group. Right. She says, got a question for Mike, are you seeing companies using tech like blockchain or artificial intelligence to improve in the area of ESG?
Mike Griswold (35:42):
Yeah, for sure. Um, I, I think, you know, we, we’ve all, I think made somewhat tongue and cheek comments around blockchain is kind of a problem running around trying to find a solution, uh, or a solution trying to run around and find a problem. So I think this is an area where we’re starting to see blockchain, uh, blockchain grab some traction as in the ESG space from a traceability perspective, uh, to some of Greg’s earlier comments in authenticity, you know, we we’re seeing it in the drug environment to make sure drugs aren’t counterfeit. We’ve seen it in some of the luxury good areas to ensure good goods are not counterfeited. Um, so we’re definitely seeing blockchains start to emerge in the ESG space. We’re also seeing, you know, other uses of technology, you know, geos sat location. So, you know, there’s a lot of work being done by companies that rely on, on Palm oil to be able to use satellite image, to, to check on, on forestation and deforestation and make decisions around that.
Mike Griswold (36:44):
Yeah. We’re also seeing if I expand this a little bit outside of sustainability, we’ve got some of the high tech companies using machine learning and AI for people with disabilities. So one of the high tech companies in our top 25 has developed technology that allows people with site impairment to be able to do quality control testing on equipment, using things like audio signals and things like that. So, you know, we’re definitely seeing technology be deployed not only in the traditional areas we see around the supply chain plan source make deliver just as a, as some examples, but we’re also seeing it definitely in the ESG space for sure.
Scott Luton (37:29):
Greg, anything to add?
Greg White (37:31):
No, I have, I actually, you’ve made me think of several questions, Mike, you know, we’re talking about what arguably, and I don’t mean this in a bad way, arguably a trendy topic. Mm-hmm <affirmative>, but in as much as we’re talking about these things that are highly impactful to companies today, I wonder because you talk to companies and their solution prior providers all the time. Is there anything that jumps out at you? I mean, not, not limited to ESG and maybe not even limited to supply chain, but I think we all understand that the economy is shifting globally. Right. And that things are changing from the, you know, the hard run that we’ve been on for 13 years to what will arguably be a different economic environment for at least a few months, possibly a few years. Is there anything you’re seeing relevant or in response to that shift that really just jumps out at you as you talk to some of these retailers?
Mike Griswold (38:28):
Yeah, I, I think, and it’s not just a, a retail, um, unique phenomenon. I think we, we are, we had a period of time when, and, and I like the way you, you phrased it, Greg, and I’ll try to keep it at that same kind of adult level. Right. We had, we had an things were good and, and the ESG was kind of a natural fill in when, when things are going well, right. When, when you’re, when your business is doing really well, it’s a lot easier to think about what are the things I wanna do from an ESG perspective. If we keep this more on the, on the E than necessarily the ESS and the G. Now, what will be interesting to see is as we now go into a different economic reality for however long it lasts, we’re now back to the question to your point around, you know, are we still fundamentally committed to doing good kind of, regardless of the cost, or are we gonna revert kind of pre sustainability momentum where it was seen as an additional cost?
Mike Griswold (39:40):
It didn’t necessarily was not perceived as an avenue to create value. What we’ve seen is you can be sustainable and make money at the same time. We have seen that, right. We’ve seen that for the last several years. Yeah. So my observation will be, or I guess my, my advice to organizations is you need to find a way to keep doing that. That when, when times are tough, you do not want to shut down any momentum view made around ESG if for no other reason, great to your earlier comment, people, people now have that expectation, whether frankly you make money or not, that is the expectation expectation is you will consider how to do good for the planet and how to do good for people. And if, and if people make some course corrections now because of the economy, I, I believe they will pay a price for that in, from, from a customer, um, perspective. <affirmative>
Scott Luton (40:45):
Okay. Uh, you know, agree. We mentioned of course, artificial intelligence, one of the, uh, tools that Dr. Taylor mentioned there, and Greg we’ve touched about this, we’ve touched on this a number of times, sometimes the tools themselves need to be reinvented so that we don’t have the hard coding, the hard programming, the, uh, assumptions baked into the artificial intelligence. Uh, Greg, you wanna speak to that for a second? You’re much more the technologist than I am <laugh>
Greg White (41:13):
Yeah. I mean, I think one of the things that we have to recognize is that there are, there are legitimate business cases for blockchain have been for a long time. It’s more the adoption, speaking of baked in it’s more the recognition and the adoption that have been a hurdle than the technology of blockchain or AI themselves. Right. We continue to have AI do a better job of statistical forecasting for instance, which is a misapplication of, of the technology and blockchain. Um, we’ve used to monitor manual processes that are easily, easily usurped by just failing to click the button on the scanner or whatever. Right, right. So there, there are lots of ways we need to adopt this. But, um, and, and I think one of the things you’re alluding to Scott is kind of the bias that can be built into intelligence. If, uh, for instance, we’ve, we’ve talked about this a lot.
Greg White (42:12):
If you only show an artificial or computer vision tool, artificial intelligence, or computer vision tool men’s shoes, then when you show it a woman’s shoe, it will not recognize that as a shoe, right? So there’s, there’s that possibility. Um, and there are all kinds of unintentional biases that, that can be built into those things. And, and there are lots of, and, and have been for years, by the way, I don’t think the world knows this all kinds of synthetic right. Testing and training that can be done. So that human bias is, is, uh, extracted from that. But the limitation is not the technology. The limitation is not the training of the technology. The limitation is the human’s adaptation adoption, right. And, and acceptance, oh, three A’s. That was pretty good <laugh> of, of the technology or better yet to the point, both of you have made to the outcomes that the technology can enable. And we have to be focused on those outcomes. First that like Mike said, don’t make the products, a hammer looking for a nail, find the nails, and then go find how, how, and if, how that hammer can apply.
Scott Luton (43:21):
Love that love that, uh, Dr. Ronda says ethical practices versus profit choice matter and impact us all eventually best to think about longevity and think about the implications. Nice
Greg White (43:35):
To say, good luck with that. I’ll tell you, I mean, the, the greatest economic principle ever is enlightened self interest, right? Let me repeat that enlightened self interest companies will never not be self-interested. They will never not be profit focused. What we have to do to Mike’s point is we have to illuminate how ESG, how doing the right thing leads to profit. And, you know, my opinion on that topic is that again, there’s no place to hide. Supply chain is in the forefront. Thanks to the great toilet paper shortage of 2020 ESG is in the forefront, thanks to enumerable offenses by companies, large, small, you know, of every manner around the world. Right, right. Anywhere from diamonds, the greatest offenders on the planet to sports clothing, right? Mm. Which is heavily produced in gin, Jong province and others, but there’s no place to hide now. And I think what people have to recognize is that supply chain effectiveness and ESG effectiveness doing the right thing, hit the top line as much as the bottom line, because someone could choose and more people will choose not to do business with companies that, that refuse to acknowledge unethical in their business.
Scott Luton (44:58):
So, Mike, I’m gonna give you the final word on this topic, and I’m gonna share a couple comments and we are getting close to the top or bottom of the hour, whatever the case is, Mike, uh, your final comments.
Mike Griswold (45:08):
Yeah. Concur with Greg. There, there is more and more research that says the ESG perspectives of an organization and a brand are rapidly climbing the consumer decision tree. I think we’re also seeing data that suggests there is actually starting to, to be a shift with more people actually voting with their wallets. Uh, I think we still have a gap, but I think what the, the point, I think people need to acknowledge is the number of people that are saying that’s important to them is going up. The number of people that are actually voting with their wallet is going up. There is still a gap between those two, but the gap is narrowing. And if the gap ever is eliminated, the companies that have been kinda lagging are gonna be in big trouble, big, big trouble. Yeah.
Scott Luton (45:59):
Very nice. Uh, and by the way, thank you, Andy. The top of the hour he says is the, the one o’clocks the two o’clocks at three o’clock
Greg White (46:07):
It’s when the big hand is on the 12th is the top.
Scott Luton (46:10):
Math is not my thing. Math is not my thing. So Hey, Kim winner, the one only Kim winners with that’s here today, Kim says, thanks for the discussion team. Good question, Greg, in regards to ESG and to your answer, Mike, a hundred percent, the clear message that we get as an international recruiter from candidates globally, is that an employer stance on ESG is an essential part of decision making. When candidates are looking at a new job, excellent Kim and safe travels, Kim winners, everywhere. I tell you what based in Dubai, but he is, if it’s a logistics or supply, uh, supply chain leadership conference, he is there in person level. Yeah. Okay. So let’s have a little fun. I got 1248. We’ve got Mike for a few more minutes here. It’s July or a much lighter note from what we’ve been talking about. I would like to, on sec, Kim says you guys are ranking above my other screen, the BBC commenting on the demise of the UK prime minister tonight, or Hey, <laugh>, we’ll keep on what’s the right past that for now.
Greg White (47:08):
Just remember you’re no longer in the colonies, Kim, that doesn’t even matter to you
Scott Luton (47:12):
Anymore. <laugh> Ronda says, Greg, great point switch to focus little to our more lived practices and self-interest yeah,
Greg White (47:21):
Rhonda, not that yours was not an outstanding point. It’s just, we have to acknowledge that, um, shared, uh, approach right. Of both profit and, and do the right thing. And I’ve just seen it too long. Companies will not change. They cannot, they should not. Right. They owe it to us, their shareholders and their customers to make money and be sustainable in that way.
Scott Luton (47:46):
So. All right. So forget what I said a minute ago, cause we’re not gonna take, we’re not gonna talk about vacation date. We just got an excellent question from Sheldon and I’m gonna pose this out there to you and Mike, we’re going back a little bit to, uh, the UFL PA discussion we had, um, um, towards the beginning of the show and Sheldon says this and great to have you, by the way, Sheldon, there is a shift taking place in the global power dynamics. We have seen bricks Brazil. I can’t remember what the acronym stands for. Brazil,
Greg White (48:12):
Russia, India and China.
Scott Luton (48:15):
Yes. Yes. Bricks. And LDCs reevaluating the relevance of certain relationships with regard self-interest will in Sheldon’s words, exclusionary us laws, such as U L P a aimed at improving visibility in supply chains end up hurting us companies more than helping them. Mike.
Mike Griswold (48:35):
Yeah. I, she, that, that’s a great question. And I think it is, I, I think UN well, I, I guess I’ll say unfortunately, I, I think the answer to that is yes, depending on your size, because I think, uh, from, in some instances, the supplier probably does have an opportunity with some people to say, Hey, you know, what, if you don’t want my stuff, someone else will, right. Or I don’t care if you want visibility. I’m not gonna share that with you. So I think based on an organization size, there may, they may run into some challenges where suppliers have more leverage than they do. And, you know, may just say, you know what, you’re, you’re now becoming more trouble than you’re worth, right? They’ find your go find your product someplace else. Mm-hmm <affirmative> I think what’s incumbent though, is it’s incumbent on the, the organizations with the larger market share to kind of keep an eye out for these other companies, like a big brother or a big sister, and say, you know what, I’m not gonna deal with you now.
Mike Griswold (49:41):
You may be able to get away with not selling stuff to, to, to Mike’s sporting goods store. But, you know, you cannot get away with not selling stuff. If I’m say, just I’ll use as an example, right. sport goods, right? And I think it’s these larger brand owners, it’s these larger retail organizations that are gonna have to make a stand. And then as a byproduct of that, I think some of these smaller companies, you know, can be protected if that’s the right word. But this goes back to, Greg’s kind of kind of self, you know, self enlightened self interest. This is where some of these larger companies have to put the industry and their, and their policies first ahead of, uh, may, may not necessarily profits, but they need to be keeping an eye out for everyone in their industry and in their sector. And it’s gonna take the large companies to do that.
Scott Luton (50:36):
Well, say, in my opinion, I’m coming to you next, but really quick. Our dear friend, Jenny F was with us here today. And Jenny adds that bricks, plural, as it were maybe Brazil, Russia, India, China, and South Africa. Huh?
Greg White (50:49):
Jenny, that’s a new addition. I did not know that. I didn’t even notice the S I never even,
Scott Luton (50:54):
Well, thank you Jenny, for being the, the wonderful ambassador that you are and look forward catching back up with you soon. Okay, Greg. Uh, so to, to Sheldon’s question is again, up hurting us companies more than helping them
Greg White (51:06):
Yes. In the short term, unquestionably, because they’re not ready for it. They’ve denied, you know, they’ve been in denial about this happening. So yes. And to Mike’s point. Yes. Certainly. I’ve, you know, I was thinking about this. I may have even, I wrote a commentary a week or so ago about this very topic and imagine some influencer out there who’s having whatever coffee cups painted with their face or whatever these YouTubers do. And they’re, you know, they’re being made in the wrong place. They’re gonna tell ’em to stuff. It just like Mike said. So, you know, the other thing we have to acknowledge is in, in large measure, we, the United States and other countries of the Western world, I guess you would say whatever, the first Western world we’re mandating our principles on these other countries that may not ha share the same principles or may not have the same capacity to live up to those principles.
Greg White (52:04):
I heard someone call it and I don’t agree, but I think this is a, a valid analysis. ESG is the new imperialism. It’s how we project our principles on them. Like, like the English projected the English language and, and the us had projected Christianity and other things on other countries, because that’s the way we see the world. And for those countries that don’t see the world there. And some of these are unbelievably bad actors, right? I mean, Brazil, I love Brazil. It’s beautiful country, but they’re one of the highest defenders in terms of destroying the rainforest. Indonesia, likewise, China, I don’t think we need to say more there <laugh> pick a violation and insert China. So we have to understand that this, this is gonna come to, we’re gonna come to loggerheads over this unquestionably. Right.
Scott Luton (52:59):
Well, you know, I’m, I’m so disappointed Greg, that you don’t tell us exactly how you really feel that your response is not. Of course, I’m kidding.
Greg White (53:05):
Well, I think we have to be realistic about it because politicians have politicians have the luxury of casting these things out there to gain votes, and then they disappear in eight years. Right, right, right.
Scott Luton (53:18):
And how they invent cover.
Greg White (53:19):
And they don’t have to pick up the pieces right. Or live, and they live above the way the rest of us live. So they don’t have to live with the shattered remains of the world when they caused these ridiculous things to happen.
Scott Luton (53:31):
Agreed. Okay. All right. I hate to leave the conversation there, but Mike, I know you have got a pressing, uh, commitment at the top of the hour. Let’s make sure folks know how to connect with Mike and Gartner so that you can tune in into this type of, of analysis and research. That really is very practical and valuable to business leaders. Uh, Mike, how can folks connect with you and, and Gartner?
Mike Griswold (53:54):
Um, sure. LinkedIn for me, Mike dot Griswold, gartner.com, gartner.com. If you’re looking to just understand more about what we do at Gartner, but love to hear from people love to talk about the supply chain and certainly these other little random things that we manage to talk about, uh, always enjoy the conversations.
Scott Luton (54:12):
I appreciate that Mike, and as always the good news, some of it is Mike is getting better and better at LinkedIn. So make sure you connect and reach out
Mike Griswold (54:19):
Better and better. Yes.
Greg White (54:21):
<laugh>. Yeah, that’s good.
Scott Luton (54:22):
It’s the step. It’s the it, it’s the, uh, relentless
Mike Griswold (54:25):
Pursuit baby steps. Yes. Baby steps. Steps.
Greg White (54:28):
Scott Luton (54:28):
Mike step. It’s
Greg White (54:29):
Funny how people kind of dive in and out of your feed, right? Yeah. I gotta guess I’m gonna have to go check you out, Mike.
Scott Luton (54:36):
Hey Mike Griswold with Gartner, always a pleasure. Really appreciate what you shared here over the last hour and looking forward to next month.
Mike Griswold (54:44):
Me too. Thanks everyone. Bye
Greg White (54:46):
Soon. Thanks Mike. Take care.
Scott Luton (54:48):
All right. Let’s see. Daniel gotta run, but great episode. Thanks for leading off with your question, Daniel. I appreciate your perspective and great question. Jenny free, gotta kick out of these YouTubers comment from Greg white. Uh, I did too, Jenny and thank you for your
Greg White (55:03):
Probably should said influencers. I mean, <laugh> not all, whatever, it doesn’t matter. Uh
Scott Luton (55:08):
That’s right. Shelly Phillips completely agrees with Greg and she always great big fan. Jenny is of Mike and of Greg. Uh, so good stuff there. Okay. Greg,
Greg White (55:19):
Mike, especially. I hope man. <laugh> seriously. I don’t, I don’t, I, I still am not certain that we all understand the presence of greatness that we’re all in. Whenever he’s on the show. I mean, been there done, it continues to do it hundreds. Thousands of companies get their guidance on supply chain from Mike Griswold, big ones. Agreed.
Scott Luton (55:41):
And thanks to our audience for, for kind of bearing with us. I think there was a fortnight tournament just down the block, uh, from Mike Mike’s home studio today. Oh, see,
Greg White (55:51):
Scott Luton (55:51):
Greg White (55:52):
He was pretty good on mine. Just cut a couple of times. Yeah.
Scott Luton (55:56):
Greg White (55:57):
I think it’s the role of the dice, you know,
Scott Luton (55:59):
Role of the dice. Hey, Greg, always a pleasure to knock out this stuff with you. Always a pleasure to have Mike here. Cause I agree. He really, he he’s the type of, uh, you know, analysts and researchers and, and um, thought leaders, all those terms much like some of the comments we’re seeing are thrown around, you know, regularly these days. But man, he is the real deal, real deal of holy field and always a pleasure to have him here for his monthly appearance with supply chain out. Agree now with all that, I wanna circle back to this opportunity we’ve got with folks, Hey, check out this July 12th, working session, leveraging logistics for Ukraine, love for you to get involved and, and donate or help facilitate if you can, but like Greg said earlier, just show up. There’s no need, there’s no obligation. There won’t be any arm twisting.
Scott Luton (56:47):
Right. But y’all check that out. The link is in the comments from earlier in July 12th at 11:00 AM Eastern time. Uh, love what, uh, I love the outcomes, you know, as, as you and Mike and we all talked about so important, you know, feeling good, feeling good gestures, it’s not good enough. It’s what are you doing? What are the outcomes? You know, what are the results? And to have almost 10 containers now on their way to folks, Chuck full of things, they, they need as coming from their voice. You know, no assumptions. I mean, part of these working sessions are to, are to tune into the folks there in Ukraine and pulling elsewhere and let them tell us what their specific needs are. So I love that type of, uh, really focused effort. Okay, Greg, before I sign off here, I wanna get your final challenge or final comment, whether it’s something you or Mike shared or someone from all the comments, but what’s your final thought before I sign off here today,
Greg White (57:42):
The world is watching. I think it’s important for us to know that as supply chain professionals, we, we begged for this <laugh> right. We begged for this recognition for this seat at the table for the command and control that supply chain should long have had. We’ve begged for it to be recognized as something greater than brute force and cost savings. And we got it and we got it in spades and we’ve had it now for over two years and we need to make sure that we are living up to that challenge, that we are transparent. We are forthright, we are ethical, we are effective, and that we are ready to change as the market changes because laggard, a great word that might use today is arguably one of the core tenants of supply chain. We don’t move very fast. We don’t innovate very rapidly and we, we need to start changing our perspective to do that. We need to take some risks to alleviate risks in the supply chain.
Scott Luton (58:44):
All right, that’s the final word here today? Uh, big thanks. Our production team, Chantel Catherine, Amanda, uh, hope wherever clay is today is hitting that little white ball straight and far. Uh, big thanks to Greg. Of course, Mike Griswold for joining us big. Thanks all the folks that that showed up in the comments. Great questions and comments. That’s one of always one of my favorite parts. Uh, anyway, on that note, uh, Scott Luton signing off with my dear friend, Greg white here for now challenging you man. This last hour is a, is a, uh, gives you all the reasons and then some to do good to give forward and to be the change that’s needed. And on that note, we see next time, right back here at supply chain now. Thanks everybody.
Thanks for being a part of our supply chain. Now community check out all of our firstname.lastname@example.org and make sure you subscribe to supply chain. Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on supply chain now.
Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here: www.gartner.com
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.