Supply Chain Now
Episode 310

Episode Summary

On this episode of Supply Chain Now broadcast live from the RLA Conference & Expo in Las Vegas, Scott and Greg interview Daniel O’Neill with Liquidity Services.

Episode Transcript

[00:00:05] It’s time for Supply Chain Now Radio. Broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology, the best practices and the critical issues of the day. And now here are your hosts.


[00:00:29] Hey, good afternoon, Scott Luton. Back with you again on Supply chain. Now welcome back to the show.


[00:00:33] Today, we are not broadcasting from Atlanta G-A, the Supply chain City, but we’re here in Las Vegas. Beautiful like Las Vegas, Nevada Broadcasting and continue our coverage of the reverse Logistics Association conference and Expo. You can probably hear all the the benchmarking and best practice sharing behind us, maybe enjoying a sandwich or two. It has been quite a conference. We and we’ve had the great fortune of interviewing thought leaders in Supply chain leaders and business leaders from across the returns. And we’re in reverse Logistics Space Center of universe for that kind of stuff here. This week at least. So with no further ado, I’m going to welcome in my fearless co-host, Mr. Greg White serial supply chain tech entrepreneur supply chain adj. trusted advisor. Greg, how you doing? Did you just look at the card idea to introduce me? I said that 150 times. And I need to do one hundred fifty one before it. Well, at least you pronounce my name right.


[00:01:29] So I appreciate that. It is great to be here. And how are you doing on under f._a._a?


[00:01:35] Are you happy to be here? Oh, absolutely. Sure seem like it. Well, you know, it makes easier when we have the string of conversations we’ve had. You know, all all bets are not made equal. All episodes of our podcasts aren’t made equal for sure. We love them all. Yeah. But they have, you know, different levels of passion, different levels of insights, especially practical insights. We’re on a lucky streak today in the city where it’s most important maybe to be unlucky, Jack.


[00:02:01] Today has been passion and technology day. Yeah, really? I mean, we we have talked with some folks who have tremendous passion in history in this industry. They understand the breadth of it. And and they’re delivering to a particularly a number of the companies we talked to are delivering technology such so without any further further ado about 1 0 1 further ado.


[00:02:23] And further, they want to do well on Monday. Our listeners know where to find us, right? That’s right. So whether it is apple pie, because if they’re here right, watching us now, they probably don’t know when they might hear something different. Replay it. We want to give them all the places they. Absolutely. So you name wherever you’re podcast from, you can find us there. Just make sure you subscribe. SIEGEL Messy thing. And what’s one particular channel we’re building out there, Greg? My favorite is YouTube. That’s right. So we are more more adding video, podcasting, given given folks a scene behind all of our episodes and the people were meeting and talking with so checks out on YouTube. And be sure just to subscribe as always. So now with no further ado, we do want to talk about clean up here later today at the RLA conference. Next bow. Mr. Daniel Aneel Vise, president, Client Solutions with Liquidity Services. Daniel, hey, doing great. Great. Thanks for having me. You bet. We have enjoyed our prep conversations like we did with all of our guests. I know you’ve had a busy week, busy week here. Seems like all of our guests. They’ve got folks waiting born before and after our show.


[00:03:33] Well, Daniel is doing setup duty here. That’s right. Because he’s a member. He’s on the board. He’s a speaker. He’s a exhibitor. Yeah. Yeah, I do have to say. OK, so to the folks that are tuned into YouTube, congratulations. We want to issue you the multiple Medals of Honor. Thank you. This is the the best award I’ve. Yeah. Isn’t it ever gotten well in and on the Internet? You probably have never gotten an award not only on the Internet on any matter. It’s an award. It’s a life changing event. It’s a it’s it’s a long list of obligations and but also an excellent opportunity to network with folks and contribute to the reverse Logistics association.


[00:04:15] Well, I can tell you, you all are making an impact because seriously, the folks that we’re talking to, they understand this business problem reverse reverse Logistics and returns. They understand it at a level of depth that I don’t think anyone who hasn’t watched this series of videos could really, really fathom. Agree. And a lot of that has to do with the work that you and Tony Sheer wrote in the team do. And let me just assure you that the message is getting through. So great Democrats. And thank you for that.


[00:04:47] All right. On that note, before we start talking shop, let’s talk I want to get to know you little better, Daniel. So tell us a little about where you’re from and you’ve got to give us the skinny on your upbringing. Okay, great.


[00:04:57] I’m from the great state of New Jersey. On the Jersey Shore, about halfway up on in New Jersey, a place called Monmouth County. And speaking of cleanup, hitters did play pretty competitive high school baseball and soccer.


[00:05:10] So that was kind of a competitive spirit that that has influenced me from a from a young age was the athletics point of view and also networking when Rose was networking at the time. But with the people and team aspect, I think it’s really critical now that I have children that foreign upbringing to be involved in competitive sports. I think it pays off later in life. Yeah. And you play baseball? I was an outfielder. Yeah. OK. What center? Left. Right. All of them. Yeah.


[00:05:37] So you must have a gun for an arm.


[00:05:39] Yeah. I was I was told.


[00:05:41] Yeah. I bet you kick some butt in softball after you gave up based.


[00:05:44] Yeah. I was a local legend. And in softball. Yeah. But not in any kind of competitive leagues. But it was always fun to kind of keep the bat swing in the throws going. So it is.


[00:05:57] Well kind of kidding aside there is a comma. Oh I wouldn’t kidding. I bet he did kick butt. But there’s a camaraderie that is and that it helps build confidence. Yeah, it helps build a personal skills, leadership skills. And you know, I miss playing chip softball. Now was not good. Like you were no armed or bad. But it is that that kindred spirit Sheer around that that you miss. Right.


[00:06:22] Mm hmm. And it’s in and out of the office. When he’s talking in leagues and you start to, you know, put the keyboard down and start to really get to know folks differently. Yeah. Which is also a key part of of just getting involved no matter where you live or where you work outside of the office.


[00:06:39] Yeah. All right. So let’s shift gears over to your professional journey. Right. So tell us. You know, it’s taken you some time or maybe not taking that much time to move into a vise president role with a large successful company client, the leading client solutions for the company. What were some pivotal roles and positions and stops from a career perspective along the way that were really important?


[00:07:03] Yeah, I would say there’s about four, three or four chunks that really or milestone moments that within my career. So I actually never intended getting into a supply chain role. I’m a finance undergrad degree. Did a practice interview with a global shipping company, Maersk, most known notably for the the movie that Tom Hanks was in. But it is the world’s largest shipping company. And they had a executive development program with people interviewing over 80 countries to be part of a two year program domestically with a lot of stops over in Denmark for professional training. And and then two years in a different country, an expat position. So that was probably the the most pivotal point my life was to choose to do a practice interview with with a supply chain company and end up utilizing a finance degree early on to get different roles and experiences in a rotational program. And that led to positions in Nicaragua, but most notably South Africa for two years where I did some work in Zimbabwe and in other countries where I think that really was forming of my professional background and how to deal with different types of people, different business environments, which has has really set the tone for the rest of my career. Upon repatriation to United States, I ended up being a trade manager for the Asia, the U.S. trade, which is much different than finance. All right. But but also learn business from retailers and how they import their goods from Asia.


[00:08:32] So that almost now got me into the retail side of Supply chain, did the business school thing at Georgetown McDonough School Business 1 full time there to get away from Supply chain cause to do a career change. I was seven years in the industry, figured I’d go get an MBA and really do a a career change. So I went into management consulting and what was my first job? A supply chain job. You can’t you so you know, because it was very billable given transportation experience. I did train experience. So the transportation rationalization project that went on for a little while and and in procurement, which were the two main things in my background and then ran into a business school body on a plane and ended up was said, hey, I’m traveling 20 days a year. That’s why I look how I do. And he goes, well, I’m working at a Supply chain company and in D.C. where I was living and ended up liquidity services doing reverse supply chain, which not many people know what it is out there in the world, but it is essentially a way to win for Supply chain is very popular, very neat. In many cases, but when things get returned or aren’t wanted or are idle, any one of those three. Yeah, they need a home and. And that’s kind of the last stop really on on my journey.


[00:09:49] So before Greg, deeper into your organization, would you agree or or or disagree that what we seem to feel that the consumers you’re. Consumers, especially those that participate maybe daily, at least weekly in the water, be commerce. That the notion of the people and the processes and just the Sheer things that make me versus G-6 happen and make easy returns processing happen, that that neidl of awareness is slowly moving.


[00:10:21] Does that mean you agree with that? I think that’s fair. But I’ve also received more questions from friends and family and others of of curiosity around Supply chain in reverse. Supply chain. What happens to when I return something and I ever did working for a top tier management consulting company 80 Karney or with Mariscal with global experience? People really don’t understand where their product goes. All they know is that they can order a lot of things and return a lot of things and essentially get the product fast and and get their money refunded. Not necessarily understanding the impact later on. Right.


[00:11:00] Isn’t that interesting? That’s a theme that we’ve seen over and over again as people talk about it. What’s interesting to me about that is that they asked. Yeah. I mean, think about even just two years ago, I had never heard a consumer say supply chain. And now you hear them not not just say supply chain, but ask questions like that. And so where there is some level of awareness being created, even even if only questions are being asked, not answers, you know, not necessarily answers or understanding in the consumer.


[00:11:30] Yeah. And, you know, free shipping is a thing that everyone wants, but it’s not free. Right. It’s but it’s baked into into wood, into what it’s paid. But but it never turns gauzès fakes into what manufacturers and retailers are able to charge of. Yep. One individual consumer is never going to move the needle, but a movement of of of more confident and more educated buyer decisions would reduce reduce the overall supply chain cost.


[00:11:58] And in Logistics. So Daniel, say that one more time. Loud and clear for our listeners. There is no such thing as free shipping. Yeah, that’s right. It’s a major it’s a major cost driver in for Logistics and in reverse.


[00:12:13] Logistics is shipping expense and a shipping provider gets paid whether or not there’s something in the back of the truck or not in the back of the truck, especially on full truckload type of movements.


[00:12:23] Yeah. And and there is some cost is being buried of as you said there earlier, cost is being buried of the reverse logistics process as well. So we’re paying for it. You know, it’s it’s much like we have this discussion frequently. There is no such thing as free shipping. And also, corporations don’t pay taxes. Consumers pay taxes. Right. The corporation may be assessed the taxes, but you can guarantee that those are passed on to the consumer as part of the cost of doing business. So I think that kind of awareness is the kind of awareness we need to we need to facilitate in the consumer base. So interesting. Sorry. Just said so many things already. Yes. That tie into other discussions that we’ve had.


[00:13:10] You’ve got 10 stickers you write that show that you’re the grand poobah. Yeah. Yeah. Baseball is what? Whatever path you guys want to go down. So now you know. So let me ask you, forget these things. Let me ask you a few questions. The good rain, the big. That’s later. Big.


[00:13:27] Sorry, honey, but the big question that I think, you know, really simplifies. How so? How to know if your company you know, when we talk about your company and whether your company provides a solution for somebody is is if I’m walking down the hall and I’ve got a pain in my heart or I’ve got key words in my mind, what are those key words or what is that pain that says liquidity services is the solution that I need or go.


[00:13:57] So Liquidity Services is is an e-commerce provider. It’s known it’s a publicly traded company, ticker symbol L Q d.t. And that’s actually how you can get a hold on me later as Dan at L Q d.t dot com. Is PRI the easiest abbreviated secret email that I have? Hopefully folks use it and I would love to love to reach out, but the it’s the those know my Wall Street as as a tech company, a small l small cap tech company because we provide marketplace solutions for not only retailers and manufacturers in the consumer space, but also on the government space, capital assets space. But here at the RLA and my division that I represent is is focused on retail. So the common denominator of all of those solutions or all those needs of e-commerce marketplaces is driving more eyes to the sun, to the item that is idle or surplus, whether it’s an ambulance from a local government, an idle factory, that in India, some pipeline that’s excess or. Headphones that simply just didn’t sell in the first place or did sell and there were some issues with with learning or pairing that ended up being a return that can’t be sold again is new.


[00:15:10] Wow. That is a pretty broad spectrum of products. A factory, correct?


[00:15:15] Or headphones, decommissioned battleships, anything that that is that is not those going for it.


[00:15:23] Unclear at this latest.


[00:15:27] Typically, they’re broken down for the materials.


[00:15:30] But yeah, darn, that would look great on Lake Lanier.


[00:15:36] So in your role as vise president client solutions where you spend your time. So I spend my time with large enterprise clients that are the everyday names of retailers and every one of them has a different reverse supply chain. So my job and how my management consulting experience plays in is here is a situation which is typically reactive in a reverse supply chain role versus proactive because it’s hard to guess what’s going to be returned.


[00:16:09] How many things are going to be returned. So in my role, it’s never the same. Any given day with either in my clients roles are never the same. Any given day because everything changes. Nothing is particularly to forecast. People try try their hardest based on a good sales data or historicals. The fact of matter is the consumer behavior is changing. Consumers are finding different value, consumers are taking advantage or are being levied upon a different return or exchange policy, which factors into whether or not returns increase or decrease. Yeah, but as to address your question a bit more clearly before, as far as what the pain point is for really any manufacturer or retailer is how do I lose less money on returned or previously enjoyed products.


[00:16:59] Previously enjoyed. Yeah. Yeah, that’s a good step here. It’s a better way of in a happier way of saying products, but yeah.


[00:17:08] It used. Yeah. Or salvage merchandise the manufacturing era. And so within liquidity services we handle the entire 500 category product spectrum, any condition. It doesn’t have to be new, it could be salvage, it could be doors and windows, it could be we do refurbishment for four major brands in headphones and Bluetooth speaker space t.v.’s. So the entire spectrum of product categories and condition. And the key thing there is you don’t have to touch everything all the time. But I would go back to how do you lose less money as soon as it’s getting returned? The manufacturer retailer is going to lose money on that item. It is a matter of how how do you decrease the gap between a good sale and a recovery on that unit downstream?


[00:17:50] To get a what I like to try to communicate to my clients is a basement level recovery. So better decisions can be made upstream on what the recovery is going to be downstream and how do you fill that gap. And then the the missing piece, which is the hardest piece, is what percentage of those items is going to come back. Yeah. To to put into that formula.


[00:18:09] So you’re constantly taking the fine. I’m sorry. You’re constantly taking the findings that year. But you’re making by conducting to earn though. Yeah, I know.


[00:18:19] I noticed I was trying to steal Rod the data from what you’re learning as you execute the process and then driving that back upstream as to create predictability or even preemptive measures for for the same type situation.


[00:18:34] And Christmas comes every year. Super Bowl comes every year. Retiro and the associate returns are coming here. But what is gonna be returned? Yeah, and how? And there’s peak seasons for different types of retailers and manufacturers, depending on if it’s back to school or if it is just the traditional holiday, if it’s the Thanksgiving and Cyber Monday push. So those seasons do repeat every year, but none of them are the same. So it’s how do you get ahead of it? How do we plan warehouse space and capacity? Because a lot of the product does come in through our network of buildings across the United States and Canada to either process or not process inventory to drive the highest value. Wetherbee categorization, refurbishment and then resale to customers. And our main channel for the retail space is liquidation, which actually helps small and medium sized businesses by pallets, multiple pallets of different categories of inventory and it creates a ton of small businesses. So not only is a keeping product out of the landfill and in many cases it’s driving small businesses entrepreneurship within many areas within the U.S. that build businesses around our clients product flows, which is it makes you feel good. At the end of the day, I think to to help these folks with product flows. And what my job is to keep consistent product flows coming in, which then the benefit is to to those small, medium size businesses. We do also have a truck, low level, most domestic and. Group groups, so for the larger distributor base and then we have several channels, most notably second tippity seacom for a direct to consumer.


[00:20:07] Second tippity. That’s correct. Second of that. Yeah. s.E.C. Wendys.


[00:20:12] Hippity akam and.


[00:20:16] And that’s also a sustainable marketplace we we give back. They’re so very cool. Again, it’s it’s a I would say the multi-channel disposition, whether it be truckload pallet direct to consumer is the in my view the largest competitive advantage we have because it’s a one size fits all solution. It’s not a one trick pony. That was sometimes we see in this market.


[00:20:38] Yeah. What what kind of volume? Dollar wise or unit wise do you guys process?


[00:20:44] It’s hard to say it fluctuates on it on a year to year basis, but billions of dollars in rete original retail value. Really? And we are a publicly traded company. So we can you can look, but we don’t typically break it down by by division.


[00:20:57] So it’s not really publicly known which warehouse to store the analyst. This is what we did. Would you like to know in the first question, which bet which Steve, do you store the battleships? Yes. Those typically float. So the answer is none. Okay. So that’s so that’s a buy online pickup at the dock. Scott, it was gathered in there. Yeah. Both. Both pick. All right. And so, Daniel, what we want to do now is we want to move to the broader picture. Right. So there’s so much change going on by the minute in the global and in Supply chain.


[00:21:38] What’s one issue or challenge or innovation or just topics that you’ve been tracking more than others here lately?


[00:21:47] Yeah, I think the the biggest thing to me is I mentioned a lot earlier. So from repeating myself, we can change topics.


[00:21:54] It’s it’s really the net recovery than a day and communicating that to clients and the VAT value that there’s more out there than their 15 or 20 percent they’re getting well in in a different way.


[00:22:07] I’ll I’ll explain a little bit differently. Is is a lot of people are focused on gross recovery, which is the amount that the product sells for to a consumer, to a business that doesn’t. There’s a lot of fees involved on direct to consumer business or shipping expenses, refurbishment and return again, returned costs return for the second or third time that need to be factored in when making decisions. So a you know, I repeat a couple examples here, but a refurbished or brand-New Overstock, high end Bluetooth canceling or noise canceling headphone is a director consumer products. Well, with refurbish it or it’s new in bonks and salvage launch window is not. But the the headphone might sell for 70 or 80 percent of retail. But when you factor in channel fees. So our friends Amazon are here for Amazon renewed and we use them. But also eBay and are the three main channels of of of consumer electronics and an overall secondary market data C type opportunities and then shipping to the consumer. And if the consumer doesn’t like, we have to take back the return and their shipping costs there. So the net recovery is the math associated with the gross original sales amount, minus shipping, minus fees, minus return costs, minus storage, minus handling, minus all these different things that the net recovery might actually be better selling in a B2B environment than A than a B to C environment, which a lot of people assume that it’s always direct.


[00:23:46] Consumer is the highest dollar benefit to a company. It’s not always the case, but in many cases it is. Many cases it isn’t. Wow. So with liquidity services being able to pivot between different channels and valuing net recovery by channel biproduct type by category by SKU is something that we take great pride in trying to drive the greatest net recovery. Convincing stakeholders at these respective companies that there really isn’t an A and B merchant conflict is also a large challenge. A and B meaning the A goods merchant who does the deal with the major retailer. We’re not cannibalizing sales by having a competitive B goods product directly below them on an online listing because I like to look at it as a lower customer acquisition cost. And what I mean by that is is is a high end TV at 50 percent of retail with a with a ding in the back. You’re not going to get that customer if it’s a 50 hundred RTV at 50 percent of a 3000 RTV, the customer is not going to buy the $3000 TV. They’re going to spend the fifteen hundred dollars somewhere else. Right. So can you engage a customer earlier in their their economic lifecycle and introduce them to the brand because you weren’t gonna get that sale anyway. Introduced them at a lower level and in an appropriate way, especially with brand protection and other elements involved. So introducing and a customer acquisition cost, it’s free. Yeah.


[00:25:10] And to get people introduced to brands early is is is really what we do vs. cannibalization of of A vs. B.


[00:25:18] Now that’s interesting. I can tell you that that’s happened. Right. I mean, I’ve done things like that. I’m notoriously cheap. And so I’ll try I’ll try a product that’s a second or a return or a refurb or reman or something like that and then realize, hey, that the refurbished version of that lasted. Well, like your 7 year printer. Yeah. Right. And that does drive you to trust the quality of that product of that new product much, much better so it can accrue to the beneficiary.


[00:25:50] Refurbish. Doesn’t necessarily mean that somebody used it for two years and they had to do a massive surgery on something. It’s just that it was opened. Right. And the retailer can’t put it back on the shelf. Scratched Patel. Liegghio. It’s for for those listening at home or viewing on on YouTube. It’s a refurbished. Doesn’t always mean that it was it was used to a point of end of life. Yeah. A lot of times it’s anguish or remorse returns that retailers, manufacturers and companies like us don’t want to miss represent the product. Right. So we need to say their refurbished or manufacturer or refurbished when we’re our open box, when we’re selling the inventory.


[00:26:26] Now, let’s shift gears here. Sure. You spent a little bit of your time. Is the liberty, your career. Yet trying to get Adam out of Supply chain right after he stumbled in. Right. Right. Yeah. So and now clearly you’re doing big things back in Supply chain in reverse Logistics and in returns in that whole space. Not sure if you have kids, but kids, friends, family. Would you have. How do you feel? I’m not sure. How many how many years ago you were in business school. You’re looking to kind of exit now. Would you advise folks to look at Supply chain first?


[00:27:03] Careerwise, I’m not sure of its first. And I’m also, you know, for people who say there’s a do what you love and you know what? I just happen to really enjoy what I’m doing. And I think that’s most important. But it’s also not always easy to get into a space that you love or might not pay the money you want. And historically, that was has been the case in Supply chain, especially for for a lot of companies. It’s not known as a high paying industry. I actually received a salary breakdown from George Housman, Donna School business. And you would think that investment banking or consulting was the highest average salary for people out. And I’m not saying I make a lot of money, but it was actually the highest salary supply chain related jobs out. Because typically it was the lowest.


[00:27:54] But there’s more and more companies out there that have supply chain roles that aren’t known as supply chain companies. I mean, Amazon is known as a marketplace, right? They’re hiring like crazy and they’re known to be a high compensation company. They also work very hard to get you. You get paid for. For how hard you work. Yeah. I actually do a little bit of speaking back at the University of Maryland. We recruit were based in Bethesda, Maryland. And we have a strong continuously people who work at the company from Maryland that want to stay in Maryland. So the Supply chain professor has asked me to come speak and introduce reverse supply chain into Supply chain because it’s not a course that people typically offer. There’s been a lot of good feedback and a lot of applicants in that space that are are are there. And I would say that somebody interviewed recently. And so I really like marketing, but supply chain companies have marketing roles and marketing roles. How supply chain? Rice Yeah, I worked for Pepsi during my business school internship and I was in a supply chain integration role. So that’s a marketing company. That’s sirup that sirup and and a big, big, amazing brand. I love Pepsi and. And what they do. And but I did supply chain work. So there is a inverse relationship. So don’t think that if you work in Supply chain, you have to go work for a shipping company or be pushing pallets around. There’s a lot of roles within Supply chain that are interesting. They’re analytical and and ecological and to get involved in big dollar decisions at an early point, your career. I think supply chain is by one of the quickest path to getting access to those dollars in those decisions.


[00:29:24] Yes, I’m with you, love. I’m a person of the ilk or suffer body supply chain, especially in today’s global and in Supply chain in today’s circular economy. You know, it is such a different space. And to your point, there are some old norms, old perceptions that we still have to change and break through never to like supply chain is boring.


[00:29:49] I mean, that is one thing. It’s true. It’s why I mean, it’s one thing we feel so strongly about breaking through that that we’ve created this series with this ironic title. Such supply chain is boring because regardless of whether it’s the field for you or not there you could it’s impossible to argue that it’s boring. Sometimes I think we wish it were born because when it’s not boring is when it’s its most challenging.


[00:30:11] It’s very impactful, too. I mean, everything that anyone’s wearing or using is a result of of supply chain sitting on, you know, talking into. And that sounds simple, but it’s it’s actually complicated when you when you unroll it, roll it back and understand how it actually got here.


[00:30:26] What costs were were were experienced in getting something to a landed state? Yeah, yeah, no doubt. So let’s make sure our listeners I know you’ve mentioned a couple of your oriels, but just to kind of bring it home, where can our listeners learn more about liquidity services and connect with you?


[00:30:41] Liquidity services dot com is our main Web site. Liquidation dot com is our is our retail auction site. So people want to poke around and it’s not for everybody. A small, medium sized businesses. A lot of different condition grades are B-to-C brand is second deputy dot com. So these are brand sites.


[00:31:00] And I and I provided I provide it to your organization, different Twitter handles and Facebook groups as well. So I would I would hope that you just list those rather than me having to memorize them. But the typically everything involving liquidity services will show up on on Google and you’ll get either whatever channel you want. We’re on social media. We’re on and into Facebook and other types of periodicals. And we are a publicly traded company. So it’s a lot of information on what we do globally on our Web site.


[00:31:29] Ryssdal We would chat with Daniel. Neil, VIP Client Solutions with liquidity services, I can’t quite get that at Lu out today, liquidity like like services.


[00:31:39] That’s right. Really appreciate your time. As busy as you’ve been this week. It is fascinating. The market that’s been burgeoning and in that the folks, the organization that are helping companies feel the way through and not send everything to landfill. You’re such a great market for previously enjoy. Remanufacturing. Whatever, whatever you call it. And we’ve got to get better at serving that market and making the consumers aware of that market and dispelling these myths like you both spoke to that just because it’s called whatever that organization has to call it, they may have just someone may have opened the tape in the box lid may be opened.


[00:32:22] And and like you mentioned called remanufacturing, you might get seven years ago. And plus, great traction on that let printer. Yeah. So great stuff.


[00:32:33] Dana, I’m so glad you stopped in. Yeah. And yet to come back home, let us know how 20:20 has ended up.


[00:32:40] Yeah, great. And if ever in Washington, D.C. area, we love to host you at Liquidity Services, a journey that will take you up on that. We’ll go see a battleship. Yes. All right.


[00:32:50] So this episode, Greg, this concludes, as we talked about earlier, danger is our cleanup hitter.


[00:32:57] Yeah, he is the boomer and it really is. And that’s been a common thread through all these. But this caps, I think about 14 interviews that we’ve had here at the Reverse Logistics Association conference next month. Yeah.


[00:33:10] And it’s been a great, great discussion, Tony. And the group and the board, Daniel and his cohort, that that helped put this whole thing together. They’ve done a great, great job. Look, the theme, the themes and the understanding and the viewpoint of of reverse Logistics as preventable, manageable and sustainable. I think those are our three important viewpoints. And I can tell you that the word is getting through the the participants here. And I think everyone we’ve talked to has felt the higher purpose of a sustainable solution for goods coming back through the supply chain. I think that’s really important.


[00:33:51] I can honestly say that we landfill very little product, which we find a home and for any anything broken t.v.’s people frankenstein. back together. Yeah.


[00:34:01] And we keep very, very little things go to landfill and we’re really proud of that because it’s obviously a footprint issue. But you know, from manufacturing retailers, it’s a cost avoidance issue as well.


[00:34:11] Yeah, yeah, yeah. That’s a man. That’s a fantastic cause. Yep.


[00:34:15] So to our listeners, you know, we at a wide variety of events coming up. We encourage you come out. Check out person had some conversations with us. You can find events from Mode X to AIG to A.M.E. on our events tab at Supply chain. Now where you got com is also a great global interactive forum on the webinars tab where our audience is the star of the show and we drop in the conversation at a lab interactive event in March and check that out. And you know, if this is the first time, plug into Supply chain. Now, as Greg mentioned earlier on the front of the show, you can find it wherever you podcast from, including the Big Players Apple podcast, our heart radio, Spotify, you name it, and YouTube. That’s right. Be sure to subscribe on behalf of Greg and Scott and whole team here. This caps our coverage of the reverse Logistics Association conference and expo right here in Vegas. Learn more about that organization that are L. A dot org. And thanks so much for tuning in. And supportand are ever burgeoning digital media platforms. It’s been fascinating. Very rewarding. Yeah. Thanks for body grafting. We’ll see you next time. Thank you.

Would you rather watch the show in action?

Watch Scott and Greg as they welcome Daniel O’Neill to the Supply Chain Now booth at the RLA Conference & Expo.

Featured Guests

Daniel O’Neill leads Liquidity Services’ Client Solutions team within the Retail Supply Chain Group. He is directly responsible for all current key client relationships, end to end inventory acquisition and disposition decisions, and program pricing and profitability. Dan brings more than seven years of experience at Liquidity Services and nearly 20 years of professional experience within the corporate finance, strategic procurement consulting, and global supply chain industry.Previous employers include A.T. Kearney, a global management consulting firm, and A.P. Moller-Maersk, the world’s largest shipping and logistics company. Dan holds an M.B.A. from the McDonough School of Business at Georgetown University and a B.S. in Finance from Rutgers University.


Greg White

Principal & Host

Scott W. Luton

Founder, CEO, & Host

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Kim Reuter


From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Sofia Rivas Herrera


Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey University, class 2019. Upon graduation she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management (GCLOG) and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Former Data Analyst within the airport industry in Latin America at Pacific Airport Group, performing benchmarking reports and predictive analysis of future market behavior.

Currently working as Sr. Staffing Analyst within the S&OP team in Mexico at the biggest ecommerce company in Latin America: Mercado Libre. Responsible for workforce forecasting and planning through the analysis of demand, productivity, capacity, cost & time constraints. Sofia self identifies as Supply Chain Ambassador, sharing her passion for the field in her daily life. She has been recognized as upcoming thought leader in the field and invited to participate in several podcasts (Freight Path Podcast, Supply Chain Revolution Podcast, Let’s Talk Supply Chain, Industrificados) to discuss topics such as digital transformation, automation and future skillsets for supply chain professionals.

She is a frequent featured guest at Supply Chain Now and appointed co-host for their new series Supply Chain Now en Español. Global Ambassador for ISCEAs Sustainable Supply Chain Professional Certification (CSSCP) and keynote speaker at World Supply Chain Forum 2021 by ISCEA Indonesia.

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Karin Bursa


Karin Bursa is the 2020 Supply Chain Pro to Know of the Year and the Host of the TEKTOK Digital Supply Chain Podcast powered by Supply Chain Now. With more than 25 years of supply chain and technology expertise (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and share their success stories. Today, she helps B2B technology companies introduce new products, capture customer success and grow global revenue, market share and profitability. In addition to her recognition as the 2020 Supply Chain Pro to Know of the Year, Karin has also been recognized as a 2019 and 2018 Supply Chain Pro to Know, 2009 Technology Marketing Executive of the Year and a 2008 Women in Technology Finalist. 

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Vin Vashishta


Vin Vashishta is the author of ‘From Data To Profit’ (Wiley 2023). It’s the playbook for monetizing data and AI. Vin is the Founder of V-Squared and built the business from client 1 to one of the world’s oldest data and AI consulting firms. His background combines nearly 30 years in strategy, leadership, software engineering, and applied machine learning.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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