Supply Chain Now
Episode 1197

You have to be aware of the data that you create and share every day and protect it. You say it takes a village to raise a child, it takes the whole world to stop cybercrime. So let's work together.

-Kevin L. Jackson

Episode Summary

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!

In this monthly Digital Transformers edition of the Buzz, Scott Luton and co-host Kevin L. Jackson share and discuss some of the top news in digital transformation, technology, and cybersecurity. Listen and learn as Scott and Kevin discuss:

  • Some of the lessons learned in the digital transformation of supply chain in manufacturing
  • The rise of compressed digital transformations and how cloud technology empowers organizations to navigate these changes effectively
  • The Australian port operator that’s back online after a cyber incident
  • How to navigate digital transformation from manual to automated
  • And much more!

Episode Transcript

Intro/Outro (00:03):

Welcome to Supply Chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from Those Making Global Business happen right here on supply chain now.

Scott Luton (00:32):

Hey, good morning, good afternoon, good evening, Scott Luton and Kevin L. Jackson with you here on Supply Chain. Now welcome to today’s live stream. Alright, Kevin, let me have it. How you doing?

Kevin L. Jackson (00:42):

You’ll refer to me by my proper title. Alright, that’s all I have to say. Those birds did it to you, not me.

Scott Luton (00:57):

If y’all can’t tell to let you in on our little not so inside joke. Kevin, of course, is a huge Washington Commanders fan. We had a little friendly wager when the commanders played the Falcons a couple weeks ago, and the commanders put it on the Falcons. So I had to hang the banner

Kevin L. Jackson (01:14):

Jail to the chief. You can kneel off screen, that’s fine.

Scott Luton (01:19):

You can make me be like the old Superman film when they hunted the three bad guys. Man, we’re going to have a Hollywood moment. But anyway, Kevin, all that aside, congrats and it’s fun to do these kinds of things and I appreciate you being a good sport about it.

Kevin L. Jackson (01:33):

Yes, I appreciate you also as long as

Scott Luton (01:39):

Thank you and your falcons for losing. All right?

Kevin L. Jackson (01:41):

Yeah, thank you Falcons for losing. Yes,

Scott Luton (01:44):

It’s a special edition of the Buzz today. It’s the Digital Transformers edition of the Buzz on the second Monday of each month. Kevin joins us as we walk through some of the leading stories across global business, especially with the extra helping of all things technology. And if you’re listening to the podcast replay, which we usually drop the buzz replay on Fridays after the Monday live show, Hey, if you’re listening to the replay, hey, join us on LinkedIn or YouTube or some other social media channel of your choosing. Alright, so we’re going to dive right in. We’ve got a lot to get into here today beyond Commander Jackson’s team’s supreme prominence. But let’s dive into some resources, folks. Y’all know that really we’re here to equip you with resources to help you make better decisions, help you and your team succeed on a heightened plane, right?

(02:34):

A whole different universe. So I want to start with making sure you’re all aware of the US Bank Freight Payment Index for Q 3 20 23 that was released a couple of weeks ago. You can find from this wealth treasure trove of data, you’ll find a lot of actionable insights and perspective from the front lines folks out there moving freight across the country. So you can sign up for this resource, it’s free, it comes out once a quarter. You can either go to freight.us bank.com, which you can see right there in the graphic, or we’ve dropped link to it right there in the comments in your one click away. Kevin. It’s important that we learn and we take from billions of data points and find ways of making better decisions, huh?

Kevin L. Jackson (03:16):

I think it’s more important to learn if all of that weight that’s being transported is turkeys.

Scott Luton (03:25):

Kevin, did you know, speaking of turkeys and data points, did you know that turkeys this year, I read last week, they’re about 22% cheaper than last year.

Kevin L. Jackson (03:36):

Oh, that’s good. That’s excellent.

Scott Luton (03:39):

Isn’t that great news? How

Kevin L. Jackson (03:39):

About the ham? Do you ever have duck for Thanksgiving?

Scott Luton (03:41):

I have not had duck, but ham is up a smidge and beef is up a good bit over last year. So as I shared that via social, I can’t remember who it was, could have been my dear friend Michael, he said, looks like Turkey for us.

(03:56):

So on a much serious note, we’re talking food and of course Thanksgiving time, I think a lot of us are real grateful for the opportunity to eat good food and be with family and nice warm homes wherever you live. But there’s a lot of folks that aren’t able to do those things and Kevin and I both want to call attention to this week, which is always intentionally, from my understanding of the week before Thanksgiving, it’s Hunger and Homelessness Awareness Week here in the States, and it runs from November 11th through the 18th. Y’all can learn more at this site here, hh week.org. It’s promoted and organized by some very reputable nonprofits to include the National Coalition for the Homeless. And Kevin, I want to get you, I want to share just a couple. I’m not going to hit all these. These are really staggering factoids, but let me pick a couple here. Here in the states, 37.2 million Americans live below the poverty level. 580,000 Americans are homeless on any typical night and then taking it globally. Sadly, almost 800 million people worldwide do not have enough to eat. That’s

Kevin L. Jackson (04:57):

Terrible.

Scott Luton (04:58):

It’s awful. Six children die each minute globally of a hunger related disease. And folks, you can learn more@hhweek.org. Let’s find a way to change some of these terrible, terrible factoids. Kevin, your response when you see some of this in the overall theme, it’s

Kevin L. Jackson (05:15):

Really important to think about others not just during the holidays but year round. When your stomach is growling, it doesn’t care if it’s the week before Thanksgiving, it’s still hunger support. Those that need help, they’re not there most of the time. It’s not to any fault of their own. It’s outside forces that they have no control over. So remember that and be thankful.

Scott Luton (05:41):

Yes, be thankful. I’ll tell you, it’s certainly a blessing. But if you’re in a position where you can act and support others, whether you get involved in the Hunger and Homelessness Awareness Week, which we’ve dropped link there in the chat, or your hometown nonprofit or food bank or just taking care of your neighbors, sometimes your neighbors are dealing with some terrible burdens and how can we do a simple good deeded that makes their day or their week easier? So, so important. Okay, well thank you Kevin for leaning into that and thank you team for dropping the link out in the chat so we can all learn a lot more. Can

Kevin L. Jackson (06:13):

I also, one thing that I didn’t see you or talk to you on Saturday, but happy Veterans Day and thank you for your service,

Scott Luton (06:20):

Kevin. Likewise, you as well, as many of folks know you’re a former Naval aviator. I was a data analyst in the Air Force and we have a good natured rivalry between the Navy and the Air Force here. But Kevin, when you mentioned that I talked to my son over the weekend as we were traveling to make sure he understood the differences between Veterans Day, Memorial Day and Armed Forces Day, and really Veterans Day is meant to celebrate all the veterans that have worn a uniform. It’s a much different day than Memorial Day, and it’s important, Kevin, that folks understand and lean into those differences, right?

Kevin L. Jackson (06:53):

Yeah. Also, it’s important to note where the origin of Veterans’ Day, I was talking to somebody about that. It was the 11th hour, the 11th day of the 11th month, the last day of World War I, the war to end All Wars. So Veterans Day is not just in the United States. Yes. Important to note that as well. Every country has its veterans and every country honors the people that serve for something greater than themselves. That’s right. So honor them as well.

Scott Luton (07:26):

Well put a lot of folks out there living a life of consequence to quote Kevin L. Jackson from a year or two ago, one of my favorite quotes you’ve dropped here on us. Alright, let’s get into the first of four stories we’re going to tackle here today. And we’re going to be talking about a quick update on a cyber attack at DP World Australia, which there is one of the country’s largest ports operators, according to our friends over at Reuters cyber attack had caused a company to pause all operations for some three days. Kevin we’re talking, pausing, all activity related to managing about 40% of all the goods that come in and out of Australia.

Kevin L. Jackson (08:04):

That’s a lot of money there.

Scott Luton (08:05):

Geez man, how about it? No word yet from DP world in terms of any related ransomware demands. Some companies don’t make that public for a variety of reasons, but Kevin, as we’ve been talking, it feels like for decades now, I’m afraid we’re going to be seeing a lot more of this type of disruption in the months ahead, especially for those organizations that don’t prepare and prepare with a sense of reality. Kevin, your thoughts?

Kevin L. Jackson (08:28):

So we just celebrated, as it were, cybersecurity month, right? In October and on November 3rd, research by IT governance reported that there were 114 publicly disclosed security incidents in October. Think how many weren’t disclosed, but just from the ones that were disclosed, there were 867,072,315 compromised records, and that brings this year’s total to drum roll pleas. Over 5 billion records have been compromised this year. And one of these breaches in October that may probably touch all of us is the breach at 23 and me that affected 20 million DNA related records. I mean, we’re all linked through DNA, aren’t we?

Scott Luton (09:37):

It sounds like a really bad Hollywood movie plot,

Kevin L. Jackson (09:41):

Kevin. Geez.

Scott Luton (09:43):

Well, and also going back to the veteran’s theme and those staggering numbers you’re talking about no one’s immune. A couple years back, I recall getting a letter in the mail from the Department of Defense and the personnel center. This was probably about five years ago, I believe the personnel center for the Department of Defense had been compromised and a lot of service members records, not DNA, but service member records had been compromised. How about that?

Kevin L. Jackson (10:07):

I got one of those two.

Scott Luton (10:08):

Yep. No fun folks. So hey, the good news here though, the good news here on the heels of October, which Kevin mentioned was cybersecurity awareness month. We’ve got opportunities to prepare. So if you haven’t been hit hard, you’ve probably been hit. I think it’s safe to say, Kevin, every organization has been hit. It’s just to what degree, right,

Kevin L. Jackson (10:27):

Exactly. It brings up that you have to be aware of the data that you create and share every day and protect it. You say it takes a village to raise a child, it takes the whole world to stop cyber crime. So let’s work together.

Scott Luton (10:44):

That’s right. And unfortunately, there’s going to be a lot more opportunities working together based on all the bad growth rates we’re seeing in terms of what bad actors are doing. Okay folks, we got a lot of good, uplifting, positive stuff to get to here. Now, y’all know every time Kevin joins us, we got to talk about the cloud. The cloud team know the nickname, the Kevin L. Jackson here. So in this piece from Inspirage, hope I got that right, we’re talking cloud powered, compressed digital transformations that are helping to revolutionize global supply chain. So Kevin, tell us more.

Kevin L. Jackson (11:18):

Digital transformation is really a strategic imperative in just about every industry. And the priority is particularly evident in supply chain management where we need to adapt and innovate due to unique challenges posed by the global pandemic, economic uncertainty and supply chain disruptions as well as labor shortages. So the supply chain industry, however, seems to be adopting what’s referred to as the compressed digital transformation strategy. And this involves looking across the entire organization’s operations and choosing a single approach to the transformation, finding the right partner and re-imagining the business from end to end. This approach harnesses technology and deploys solutions at an accelerated pace. This really reduces cost, improves the experience for the customers, partners and employees, and delivers more value over time. And cloud technology is the enabler of compressed digital transformations because adopting a cloud-based solution as the foundation for supply chain management really enables scalability, the ability for you to really respond to changes in the marketplace, a cost efficiency, saving those dollars, real time data insights that you know gives you that visibility into the supply chain and into your customers and partners needs and requirements. And it also enhances collaboration. And it’s all about collaboration Today. Before we had onshoring, they went offshoring, now we’re going nearshoring. Now we have to do all three.

Scott Luton (13:33):

Especially, I mean, think of the global multinational organizations, corporations, MNCs, I think if I get it right, yeah. In some cases, to your point, Kevin, they’re going off shore, they’re going on shore. I mean there’s lots of complexity in their global supply chains

Kevin L. Jackson (13:46):

And it’s all about collaboration.

Scott Luton (13:48):

That’s right. And a couple of the points I want to pull out that you shared and a couple other that this article spoke to me, visibility across the ecosystem and taking a step further because as Greg and I and Kevin, we all have talked about visibility is faster and faster becoming table stakes these days, we need to have solutions far beyond the visibility itself. And a couple of things from this article, as Kevin, you spoke to the rate of change for the leaders out there, according to Accenture’s research, prior to the pandemic, true industry leaders and technology adoption, innovation, well, they were growing two x the rate of the laggards. Right? Now, that gap is much larger as Accenture research indicates it’s closer to five x in terms of the difference of growth between the performers and the folks that just ain’t not getting it with it. Other thing, Kevin, quick comment on that before I move to the second point, Kevin. The cost is real for not embracing the modern day technology, right?

Kevin L. Jackson (14:40):

Yes, absolutely. You’ll fall behind a laggard will not exist in a year.

Scott Luton (14:45):

Ooh, how about that? The other thing I want to point out, I believe this is also mentioned in this read, the Boston Consulting Group, which we’ve interviewed a couple of folks from them in the last couple months. Good stuff there where they report that only 30% of digital transformations achieve their objectives with the biggest obstacle being employee resistance. So folks, you got to engage a people answer that important question that they all are dying to get the answers to. What’s in it for me and Kevin? Do it with your people, not to your people, right Kevin? They

Kevin L. Jackson (15:17):

Have to be part of the transition. It’s natural, it’s human to want to protect what you have. And some people fear technology is going to steal their job. I mean, this was one of the reasons why all the actors went on strike, right? They were afraid that artificial intelligence was going to replace them. That’ll never happen. Okay? But that is once again, data and information that you have to understand and protect. So they were on strike to protect their digital asset, their face, their voice, the jokes that they may say, right?

Scott Luton (15:54):

Some of us have no IP value in the jokes that we say, Kevin.

Kevin L. Jackson (16:00):

Everyone has to digitally transform themselves, their organizations, their business models, but do it together and do it with eyes wide open. Yes. Don’t be an ostrich.

Scott Luton (16:16):

So Commander Jackson, I want to go back to something you shared a second ago because I think we’ve talked about this numerous times, whether it’s on digital transformers or your appearances here, but let’s see if you agree with me. If you’re of the ilk that we’re talking to all the individuals out there that work in a variety of different places in their teams, if you’re someone that to continue that phrase, Kevin mentioned, have your eyes shut, may have your head buried, and you want to stick to doing the same thing from eight to five and stay right there and not change and not learn new things. Folks, I got some bad news for you. Those are the types of roles that may well be replaced by ai. However, the good news, and Kevin, I’m checking in with you, make sure we’re in lockstep here. The good news is, if you’re willing to lean into this incredible opportunity field environment that is 2023 and beyond, and learn new things and raise your hand and volunteer for more fulfilling activities, you’re going to find window after window of opportunity. Kevin, did we agree on those points?

Kevin L. Jackson (17:12):

Absolutely. One of the fastest growing jobs is what’s referred to as a prompt engineer. You know what a prompt engineer is?

Scott Luton (17:23):

I do not one that’s always on time. I’m assuming

Kevin L. Jackson (17:31):

That’s a bad guess. No, but when you’re interacting with artificial intelligence through something like chat, GPT, you have to fashion the request what you want, you have to tell the system what you’re looking for. I want it this high, this low, or this color to address this type of thing. And the text that you put into the search bar or the query bar is called a prompt. All these years where you’ve been putting these texts in Google in order to find something, you are practicing prompt engineering. And now it’s even more important as you are prompting artificial intelligence to give you information or to create something or to find something or to augment your own capabilities. That job position is a real job, is a prompt engineer, and they’re pulling 200, $250,000 per year salaries

Scott Luton (18:40):

That I buy a lot of turkeys or ducks or whatever you want for Thanksgiving, huh?

Kevin L. Jackson (18:45):

Yeah. So all that practice of trying to find something on Google or Bing, it’s going to pay off. That’s right.

Scott Luton (18:53):

I appreciate you sharing that, Kevin. I really do. That’s a great example of kind of what we’re talking about. Let’s see here. Kevin, I mentioned digital transformers a couple minutes ago. You had the beat goes on the train, keeps on the express train. That is digital. Transformers keeps on cranking out great content. Episode 70 was recently released and you sat down with a business leader from at t business. Tell us more.

Kevin L. Jackson (19:15):

Yeah, I had the opportunity to interview Rich Banks. He’s the at and t chief Information Security Officer and oh’s, fun, fun. We discussed the future of digital security and risk management. We learned about the role of culture really in shaping cybersecurity practices and the impact of cutting edge technologies like AI and quantum computing. I’ll tell you, he was just so full of information. He used to work with the CIA actually, and he didn’t tell me any secrets. That’s why I’m still here. But you need to check out the show Digital Transformers. Wonderful. And episode 70. Hey, before you know it, it’s going to be a hundred.

Scott Luton (20:01):

Well, you know what? Talking about things we should be grateful for and celebrate 70 episodes of any podcast series is a tremendous accomplishment. I think the average in this industry and this growing industry where there’s over 3 million podcasts, the more every day

Kevin L. Jackson (20:17):

Everybody got a podcast,

Scott Luton (20:19):

Right? And you know what, Kevin? We love that democratization of voices and views and walks of life and all that stuff that’s so important. However, Kevin, most of those 3 million plus don’t have more than 10 episodes because it’s tough to make content that resonates and for all the work that goes into it. So kudos to you and the Digital Transformers team, and I’m looking forward to checking out this latest episode. Kevin,

Kevin L. Jackson (20:41):

Thank you. I’m trying to catch up. What are you guys at like 1,015? Oh, geez, you got so many shows on here. Hey,

Scott Luton (20:50):

It’s not a race, it’s not a race. It is a collective journey, right? To help so many people out there. And while we do that, enjoy the conversations that we team up on. I really enjoy it. Kevin makes my day. But going back to the numbers, I’m curious where we are too. So Amanda and Catherine, big thanks to both of y’all behind the scenes. Let us know, I’m not sure what

Kevin L. Jackson (21:09):

Episode number 1195.

Scott Luton (21:11):

Oh really? Yes. 1195. Okay. Wow,

Kevin L. Jackson (21:14):

Man.

Scott Luton (21:15):

Okay. What are some of your simple predictions and projections and prognostications as synonym day here when it comes to this retail season? What are you expecting as we got 45 days through the end of the year? And then of course the returns season starts. So if you have any bold predictions, share ’em here in the comments or put on supply chain now, social media. We’re going to be gathering those over the next week or two. So Kevin, is there any bold prediction that you want to make for this current retail season or do you want to share that later?

Kevin L. Jackson (21:50):

No, I’ll there right now, the end of Black Friday.

Scott Luton (21:54):

Okay, tell me more.

Kevin L. Jackson (21:57):

There’s no more Black Friday because Black Friday is every day. All you got to do is go right on your laptop. Why are you going to go out late at night after you’ve eaten your Turkey and because you want to catch the first sale at 0, 0, 0 want on Friday morning and fight with all the people, get your hair pulled out and your wig snatched just to go buy something where you can just sit on your laptop or your desktop or your phone and buy anything you want from anywhere at any time at a cheaper price. What’s the purpose?

Scott Luton (22:42):

Sorry, you had me having your wig snatched. I’m sorry, Kevin. I didn’t see that one coming. Amanda is dropping in our production chat here and she’s referencing smearing, which is a term out there that really talks about how the holidays are getting lengthened. And Amanda says, black Friday, according to Walmart, started last week. So it’s not one day, it’s weeks now. Because many retailers are pushing out all that activity from certain days and certain very defined timeframes, and we’re bringing that smearing it across weeks. So Kevin, like your prediction, I think that resonates with a lot of folks. I’ve got some dear family members that it’s like a tradition for them to get together and get out in physical brick and mortar on Black Friday. But I think more and more Kevin folks are tapping into the convenience of year-round deals and e-commerce at their fingertips and in-store shopping on big targeted days, maybe more and more thing of the past. I don’t know, Kevin.

Kevin L. Jackson (23:39):

Yeah, last year was the last time I’m not going to have my TRO snatched ever again.

Scott Luton (23:46):

Alright. Oh gosh, Kevin, you never cease to surprise me. I never know exactly what Kevin’s going to share. Alright, I want to share our third article we’re getting into here today. We’re talking about manufacturing, which of course many of our listeners out there may know what’s one of my favorite topics with my favorite aspects of global industry. So Kevin, did you know, according to manufacturing dive, which puts out great content over there, part of the dive family of publications, the manufacturing industry has some 627,000, 600, 27,000 open jobs, tons of opportunity in this space. Now, from our friends here at Columbus, I want to talk about some of the lessons learned from the digital transformation that manufacturers are going through, especially as it relates to their supply chain management. So Kevin, tell us more.

Kevin L. Jackson (24:33):

So everyone has gone through disruptions in the supply chain, but you would think they would go away after the pandemic, but it’s not true. They even become more and more common in recent years, either because of geopolitical conflict or inflationary pressures or everybody’s afraid of the recession and climate change, weather related events are changing everything. So in order to thrive in this new environment, this new landscape, manufacturers need to revamp their operations. And they do this by doing supply chain transformation. Businesses can create an agile high performance supply chain that makes it easier to respond to the constantly changing business dynamics and the customer expectations as well as retained that competitive advantage across the marketplace. Some of the top manufacturing use cases include demand forecasting that use historical data to predict their future market needs so they can optimize inventory and anticipate demand. Also, asset maintenance, predictive and uptime solutions that use data analysis to anticipate and prevent equipment issues, minimize downtime, and to ensure smooth production.

(26:10):

This also cuts costs. One of the third areas they refer to as a new term, I guess servitization. This is offering both products and services. So instead of just selling a thing, a widget, a product, you also create a service that goes with that thing. Now this fosters customer relationships and provides added value. So beyond selling these products, companies want to provide things like maintenance, insurance and connectivity because I mean, everything’s connected, right? So this generates sustainable revenues. And finally, mixed reality for things like remote inspections and commissioning, having it on the shop floor and for infield services to connect experts from various locations that can work together to address the customer’s need or requirements. This type of technology enables real time guidance and instructions resulting in enhanced training, maintenance and troubleshooting another one of those services servitization that go along with the product. So it’s really changing what manufacturing means.

Scott Luton (27:42):

Yes. So Kevin, I loved your commentary and it really speaks to the depth I think of this article, and I love their practical takeaways from the use cases in the manufacturing world. I just want to pick up on a couple things. You mentioned an article mentions in folks we dropped link in the chat, leveraging technology to include many more parameters in your demand. Forecasting is so important. Getting far, far beyond just historical data and tendencies, right? So we’re not all looking just in the rear view mirror, but that anticipation that Kevin is talking about, predictive forecasting. The other thing that I think’s really important, having been in a manufacturing environment through a big chunk of my career, leveraging data analytics to get out ahead and anticipate, there’s that word again, equipment and production line issues. Hey, let’s find every way possible to avoid those costly production line downtime penalties that are never fun conversations. Kevin? Oh

Kevin L. Jackson (28:34):

No. You never want to tell mama when she can’t get her Amazon port on time.

Scott Luton (28:39):

Oh gosh, man, you ain’t lying. I think this was in the article. I could be mixing up articles a bit, but this shouldn’t surprise anybody. Gartner finds that just 54% of AI projects move from the pilot phase to production and probably a lot less to outcomes of any kind, much less consequential outcomes. So Kevin, this may be too simplistic, but I want to get your response here. Sure. We got to be as leaders and we reference running around with a hammer, looking for a nail with AI a lot. I think it’s just so prevalent. We got to be asking these critical questions. Hey, what are our business goals? What do we want to accomplish? And then what is the right tool? Kevin, your thoughts.

Kevin L. Jackson (29:20):

Artificial intelligence is not artificial at all. It’s really giving you more efficient access to the information and data that humans create. Artificial intelligence can’t create something out of nothing that’s imagination and that’s purely a human skill. And you need imagination. The ability to conceive or visualize something that not only doesn’t exist but never existed and would never exist if it wasn’t for you. That takes real human intelligence. Alright, so artificial intelligence isn’t a panacea. It can’t create something from nothing. You need people to create something from nothing.

Scott Luton (30:14):

Well said Kevin. Well said. While we’re on the topic of ai, which I think it’s federal regulations that every business show these days have to reference it, this hit my radar. And Kevin, you may know a lot about this, I don’t want to surprise you with this, but Amazon’s working on a chat GPT competitor, which shouldn’t surprise anybody. It’s called Project Olympus. And what hit my radar a week or two ago, one of my friends on LinkedIn shared that I think the parameters that Project Lymph, first off, we got to stop with these dramatic names. Can they be brilliant names like Project Fred or Tiffany or I don’t know, Teddy Bear or something. But hey,

Kevin L. Jackson (30:52):

Project Dofu. No thank

Scott Luton (30:54):

You. Something I feel like when we go dramatic names, it just invites potential bad things. But anyway, this project Olympus, I think it’s 10 billion parameters. It is remarkable. Kevin, have you heard, is this at your radar yet?

Kevin L. Jackson (31:07):

Well, that’s why you need a prompt engineer. What type of prompt do you write to address that many different parameters?

Scott Luton (31:17):

Right? Well, Kevin, on our fourth article, we want to cover a neat read from Supply Chain Connect focused on how to navigate that critical transition from manual to automated. So Kevin, tell us a lot more. So

Kevin L. Jackson (31:30):

Really we’ll, talking a lot about digital transformation in its simplest form, a digital transformation can be understood as the transition from a manual process to a digital process. However, this can, and it should be much, much more than that. Digital transformation goes well beyond establishing just a connection. It really doesn’t have, as I say, a binary qualification that you’re either transformed or you’re not transformed. Rather, an organization can anticipate needing to go through a journey. They to go through stages of technological growth and development from manual to digitized to assisted automation, partial automation, and then eventually make it to fully automated processes. This article highlights some real insight from Steven Ette from Digital Key. He compared it to a car’s cruise control system. You can’t have a cruise control if you don’t digitize the speed of the car and you can’t have adaptive cruise control if you don’t digitize the distance that the car is from the car in front of you.

(33:05):

Digital is the first step. It’s not the only step, but once you’re digitized, you can automate and then fully digital transformed means that you’re digitized, but you’ve also moved forward with automation. In the automotive world, they have a level from zero where there’s no driving automation all the way up to level five, which is full driving automation. So in the context of that’s the context of operating on the roadway. But the same thing goes when it comes to your organization’s digital transformation. We actually have a graphic that sort of visualize this. Level zero is where humans are doing everything and you have to do gradually transition to where you are digitizing the information and data. You can on demand take that data, you can go to digital assistance all the way to fully automated operations and business processes at level five. So it’s a journey and it’s probably a continuous journey, right?

Scott Luton (34:31):

Yes. I think there’s a parenting analogy somewhere around here. Kevin, what a great one. But I want to go back for a second to the author that references the

Kevin L. Jackson (34:41):

Cruise control. Yeah.

Scott Luton (34:42):

Yes, the cruise control. In a greater scheme of things, perhaps Kevin, I’m not sure if you did this, but back in the day, my first car was a 1992 Honda Civic, I believe. A little four door, I got about 300,000 miles to the gallery.

Kevin L. Jackson (35:00):

That’s when your feet was sticking out the bottom right?

Scott Luton (35:05):

Might as well be, but bring that up because my dad taught me how to change my own oil and I would save at the time, you’d get an oil change back then for 10 bucks it seems like maybe 15 bucks. So cheap,

Kevin L. Jackson (35:18):

Most useless skill ever.

Scott Luton (35:20):

Well, you know what though?

(35:23):

I used to save because as any high schooler, when you’re on a budget, I think I made 60 bucks a week from my local grocery store. 15 bucks was doing the math, 25% of that. So to save that 15 bucks or whatever that was, I think my dad would even buy me the oil filter and stuff and I would learned how to change ’em on oil. Now, fast forward some 30 years later where cars have gotten, it seems like so much more complex. We had different constraints on our time and budgets and all this other stuff. And Kevin, I bet I could not change my own oil to save my life here today. And I bring all this up because I think we have choices. We have choices. Whether you’re like Sauer or you lean in some cases, it really behooves you to develop certain skill sets, especially technical skillsets.

(36:11):

So you can use that to move your way up the career ladder or Yeah, absolutely. Or maybe to launch entrepreneurial initiatives. And in other cases you may bring in experts in this case is the folks that saved me from these complex vehicles these days. So you can use that bandwidth to lean into what you’re talking about will create more, right? Do those innately human things that create other opportunities and free up other parts of your journey. Kevin, I’m not sure if that analogy makes sense to you. So my first question is, how long has it been since you changed your own oil in your car?

Kevin L. Jackson (36:44):

Yeah, never. But no, I mean it used my first car. I would do maintenance on it all the time because all you needed was tools maybe and Chilton’s guide, right? Right.

Scott Luton (36:59):

You didn’t need to plug it in tools.

Kevin L. Jackson (37:02):

You can do anything today. You can’t even start without rolling in a computer and connecting it to the appropriate terminals so you can get the failure code.

Scott Luton (37:14):

I’m with you.

Kevin L. Jackson (37:15):

So it’s so complex, but that actually will give you more time so that you can drive down the interstate and enjoy your life. So there are balances.

Scott Luton (37:26):

There are balances. And what one person chooses is their journey shouldn’t be other persons and shouldn’t be other persons. I mean really it’s fascinating. The rate of change related to our automobile, our technology, it is all fast. Okay, what a fun episode of the buzz here. The digital Transformers edition. Yes.

Kevin L. Jackson (37:44):

This? Yes. Great. I really enjoyed this.

Scott Luton (37:48):

It’s kind of like the Baskin Robbins episode today. We had all kinds of flavors here today. But Kevin, first off, I want to bring up, this is a really cool graphic. I think this really gives you an illustration of what this process looks like from manual to automation and all the different steps from here to there. So y’all check that out and I want to make sure we give proper credit supply chain connect with our friends that published that last article that prompted all of this oil change talk, how to navigate the transition from manual to automated. So y’all check that article out. Alright, so Kevin, if folks want to lean into digital transformers or lean into all the other from cloud to other aspects of global technology and leadership that you share and help educate and inform folks about and give your expertise and been there, done that perspective on how can folks connect with you, Kevin?

Kevin L. Jackson (38:39):

Yes. Always on supply chain now, right where we have a monthly show and we’re right here on the buzz the second Monday of every month and next month on digital transformers, I’m going to interview an executive from SES satellites. In fact, they just launched on a Falcon nine yesterday that they completed their constellation of six mid earth orbit satellites, the power of their global O three B Mpower system, which provides high bandwidth globally over 98% of the world, including the oceans. So that’s going to be on next months digital transformers. And you can always catch me on Twitter or X at Kevin Jackson and on LinkedIn, Kevin L. Jackson.

Scott Luton (39:38):

Outstanding. And to make it really easy for y’all as well, check out the simple link in the comments to the last episode that we referenced about halfway through the show. So going back to the SCS satellite story, I love that the digital divide is so real and it impacts global society on so many different levels and especially our kids. So I really am looking forward to getting an in-depth view of their great work. And I’ll add this, Kevin, one morning and since you let the cat out of the bag on the front of the show, when Ben and I woke up one early morning, we were staying in Idaho. You’ve got the Tetons, right, the mountain range, and then just another side, you got Jackson, Wyoming. We woke up one morning, we’re drinking our cup of coffee. And right at sunrise, the sun hadn’t quite crested the Teton ranges, but it was up on the other side. You could tell, well there was a rocket launch of some sort and you could see it come straight up right over this mountain range. And it was a bit under reported, Kevin, I went on x, I went on social media chat, what am I missing? But I couldn’t find any news. So who knows, it could be maybe

Kevin L. Jackson (40:46):

They were leaving, they didn’t come, they left.

Scott Luton (40:49):

They were so disappointed in what they found Kevin, so disappointed. But hey, all that kid aside, it was a majestic view and I look forward to sharing a lot more of Ben and my adventure together from last weekend. But Kevin, always a pleasure speaking to of adventures. Thank you. Appreciate what you do and appreciate how you help educate and amplify and inform and help folks navigate through these really uncertain and anxious times. There’s always a better way if we go looking forward and leaning into the collaboration that you mentioned on the front end. So Kevin, a pleasure to have you here on every second Monday. I

Kevin L. Jackson (41:18):

Just enjoy what I love. Audience, this is just awesome. Thank you for your opportunity.

Scott Luton (41:23):

I agree, I agree. Alright, so big thanks to Kevin. Big thanks to Catherine and Amanda behind the scenes help makes the buzz happen every single week. Again, every Monday, 12 noon time, join us here for the live walkthrough of some of the leading business headlines from around the globe. Now we’ve got our holiday schedule coming up, but more to come on that you can always find us across social as well. So with that said, folks, I’m challenging you to take at least one thing of the truckload of brilliance that Kevin dropped on us here today. Take one thing, put an end to action. Deeds not words. That’s where the outcomes come from. Your team will appreciate you for doing it. And on that note, Scott Luton challenging you to do good, to give forward and to be the change that’s needed. And we’ll see you next time right back here on Supply Chain now. Thanks everybody.

Intro/Outro (42:08):

Thanks for being a part of our supply chain now, community. Check out all of our programming@supplychainnow.com and make sure you subscribe to Supply Chain now, anywhere you listen to podcasts. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Supply Chain. Now.

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Hosts

Scott W. Luton

Founder, CEO, & Host

Kevin L. Jackson

Host, Digital Transformers

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor

Host

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr

Host

An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams

Host

Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Constantine Limberakis

Host

Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Creative Manager & Executive Producer

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.