Supply Chain Now
Episode 1211

One of the reasons you see the perennials in our Supply Chain Top 25 is because they don't lose sight of the purpose of their supply chain. They're able to focus on what they're good at, and not get distracted.

-Mike Griswold

Episode Summary

In this final episode of 2023 in our popular “Supply Chain Today & Tomorrow featuring Mike Griswold with Gartner” series, Mike joins hosts Scott and Greg for a fun holiday-themed conversation! Listen in as Mike, Scott, and Greg dive into some classic holiday movies that intentionally or unintentionally offer up supply chain management lessons.

Episode Transcript

Intro/Outro (00:04):

Welcome to Supply Chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from Those Making Global Business Happen right here on supply chain now.

Scott Luton (00:33):

Hey. Hey. Good morning, good afternoon, good evening, Scott Lutton and Greg White with you here on Supply Chain. Now welcome to today’s live stream, Greg. How are we doing today?

Greg White (00:43):

Live? Very live. Yes. I can’t think of anywhere else I would rather be than right here right now.

Scott Luton (00:50):

That is high praise and it sounds like a Jesus Jones song from, I want to say 1990 maybe, right? Yeah. It’s

Greg White (01:00):

Also the Bills who the Chiefs play this weekend. It’s one of their big phrases. Where would you rather be than right here, right

Scott Luton (01:08):

Now? I’m always a lager when it comes to NFL references. I’m glad I’ve got you.

Greg White (01:14):

I didn’t even think about the Jesus Jones. Yeah,

Scott Luton (01:17):

Gen X. Gen X forever. Yeah, that’s

Greg White (01:20):


Scott Luton (01:21):

Folks. We’re going to have a lot of fun today and we are glad you’re here with us. We continue our series, long-running series, goodness Supply chain today and tomorrow with Mike Griswold with Gartner. And like I mentioned, we’re going to have some fun lean into the holidays. We’re going to be talking about Greg classic holiday movies that whether you like it or not, they teach supply chain management principles, leadership lessons, and we didn’t even know it. Greg should be a fun conversation.

Greg White (01:48):

Anything that keeps us from talking about whether a certain movie is a holiday movie or not,

Scott Luton (01:54):

Right? That is right. And maybe I think we got

Greg White (01:57):

On that last year.

Scott Luton (01:59):

I think we spent about 17 minutes talking about that last year. I think you’re right, but always a great conversation with our dear friend, long time featured guest, Mike Griswold, stops by Greg. We get a lot of feedback around this series and this monthly show, right?

Greg White (02:13):

Longstanding but not long in the tooth. Yeah, I mean, we always learn something whenever Mike comes through town. Well, that’s right. I mean not technically through town. He’s still out in the boonies, but

Scott Luton (02:25):

He’s not quite like Sal popping in through the

Greg White (02:27):

Studio, let’s say that.

Scott Luton (02:29):

Right. Well folks, stick with us. It’s going to be a great conversation and I promise you, you’re going to learn a lot of great insights, one of the smartest folks in industry, no doubt. Alright, before we bring on Mike, I want to share a resource for y’all, and if you haven’t signed up yet, we encourage you to check it out, right? Do it. That’s right. Just do it. With that said, it’s our almost weekly newsletter where we offer up news. You may have missed points of view from across Global business and Greg, one of my favorite parts about this is it gives a rundown of the next week of live programming so folks can see something, they sign up for it and get a friendly reminder to join us. Pretty cool, isn’t it, Greg?

Greg White (03:14):

Yeah. When they can see my son-in-law playing Santa Claus on all the rank and bass station

Scott Luton (03:20):

Stories, right? That is right. I swear he looked

Greg White (03:23):

Just like that.

Scott Luton (03:26):

Well, and you never know what’s going to pop up. This week we touched on everything from economy to manufacturing to of core supply chain to litigation involving retailers getting sued because our chatbots are withholding tons of information. That was interesting, Greg. So y’all check it out. We’re dropping a link in the chat and as always, let it give us your feedback of maybe what you’d like to see. And with that said, that’d be valuable too, right, Greg?

Greg White (03:50):

Yeah, that would be great. Yeah, tell us what you want to see. That’s a great idea.

Scott Luton (03:55):

That is.

Greg White (03:56):

I mean, but you got to sign up first. If you don’t watch it, if you don’t see it, we don’t really care what you want to see,

Scott Luton (04:03):

Right? You got to at least, it’s kind of like that moment. I watched the office last night, commit. Yes, commit, commit, read the book, there will be a quiz. You got to read the newsletter, there will be a quiz. And of course we want your feedback. I

Greg White (04:16):

Like that.

Scott Luton (04:17):

Absolutely. Let’s see here. Josh goody with us from Seattle. The logistics for the last part of white Christmas is amazing, man.

Greg White (04:25):

I hope you didn’t just spoil. I hope that wasn’t a spoiler,

Scott Luton (04:28):

Josh. I hope not either.

Greg White (04:29):

We don’t know what Mike is going to select as the movies.

Scott Luton (04:34):

Well, Greg, to that point, let’s find out. Yeah, let’s get in here. Let’s get him in here. So no further ado. We want to bring in our featured guest, dear friend, Mike Griswold, vice President Analyst with Gartner. Hey. Hey Mike. How you doing? Hey,

Mike Griswold (04:46):

Great everyone. I’m not nearly as smart as Josh because that wasn’t on my list probably.

Scott Luton (04:50):


Greg White (04:50):

Well maybe we’ll let Josh take a run at movie number four. Yeah,

Mike Griswold (04:53):

Exactly. And right now is actually a very good band zone.

Scott Luton (04:58):


Greg White (04:58):

Yes, it is one of my favorites.

Scott Luton (05:01):

Okay, we’re going to add that to the list. And by the way, Mark’s offering up Happy holidays. Gino Pledger is in from north Alabama. And Josh, as we mentioned as Mike is challenging. Mike and Greg tell us what that lesson learned from White Christmas is all

Greg White (05:16):

About, but not yet. Let’s make that movie number four.

Scott Luton (05:18):

That’s right, that’s right. Alright, so Greg and Mike, Mike, great to have you back. I want to start with this. So as Greg and I know, and probably a lot of our listening audience except the newer members from around the globe will remember that you’re real passionate about coaching and basketball in general and especially women’s basketball, big college basketball fan this season, Greg and Mike, as I was kind of checking out the poll, it looks like South Carolina continues a strong program. UCLA, NC State are kind of all the top, I think all undefeated so far. But I want to ask this to you, I’m going to ask both of y’all this. What is one player, Mike or team that will always one of your faves and why?

Mike Griswold (06:00):

So I’m actually going to take some poetic license and I’m going to squeeze in too. So I’m going to go back in the way back machine. There was a guy, I’m big on the men’s side, I’m a big fan of the Duke program. There was a gardening, Tommy Ameer who played for Coach K, probably one of the best point guard and point guard defenders that I’ve seen in quite some time. He’s currently the coach, the men’s coach at Harvard. So if you’re interested in watching someone that really understood and understands the game and plays the position both offensively and defensively, Tommy Ameer is one. And then in the current environment on the women’s side, there’s only a handful of people that I would legitimately pay money to go see. And one of them is Caitlin Clark, Iowa plays tonight against Iowa State. She is probably not probably, she is the best women’s player that I’ve ever seen in person. My wife and I were in Seattle last year at the women’s regional when she had triple double with 40 points, a 12 or 13 rebounds tennis assist. So she is definitely the most exciting player in the women’s game right now in terms of what she does offensively, those would be two.

Scott Luton (07:16):

Okay. Tommy Emer and Caitlyn Clark. Those are good ones. Greg, how about you?

Greg White (07:22):

Mine’s not nearly as creative. I got to see him a lot when we lived in Detroit and I got to see him a lot when I was working in Chicago. Michael Jordan is the greatest basketball player of all time. Unquestionably. They still played defense in the NBA back there. Well arguably defense, but much more defense than now. But I’d have to agree with Caitlin Clark. She’s offensive in so many ways, just like you should be in basketball. Basketball is a smack talking game and she has got game talking smacked.

Scott Luton (07:50):

Yes, yes.

Mike Griswold (07:52):

You have to be able to back it up. She certainly can do that. Agree us back it up. You’re right. And I couldn’t agree more on the Michael Jordan observation I was at. If anyone gets a chance to go to the Nike flagship store in Chicago, there’s a list of all of Jordan’s accomplishments, which basically takes up an entire wall. But the one that strikes me that people may or may not know is the number of times he was defensive player of the year. I mean, he has had such a well-rounded game that and most of the highlights you ever see of Jordan or Dunking or Clut shots, but I think it was five time defensive player of the year for a person of his ability. To your point Greg agree completely. Not sure how much defense they ever played, but they definitely played more than they do now.

Scott Luton (08:46):

Yes. Alright, so I’m going to share one quick thought and then we’re going to keep on driving. I read this morning that I’m going to say legendary college basketball, cliff Ellis, who’s one of the top, I think he ranks number 11 or maybe 10th all time in wins. He’s retiring. And so I’m going to reverse my question and one of my least favorite players of all time is Tate George with Yukon, who reportedly hit a last second shot. I think it was 1991. Eldon Campbell was on that Clemson team. Dale Davis was on that Clemson team. I freezed my VCR. The ball was still in Tate George’s hand, but the referees let it go. And that was one of Clemson’s best teams ever and lost at the last second against Yukon. So I know I’m probably one of three people that remembered that. But anyway, it Tate George is now, but Cliff Ellis, what an incredible career and congrats to you. Yeah, great

Mike Griswold (09:37):

Coach. And in today’s environment they could have replayed that, right? And we would know definitively. But that having said that, that was a really good Connecticut team.

Scott Luton (09:48):

Yes, it was. Greg,

Greg White (09:50):

Explain to people what A VCR is. Yes. And it brings to mind probably one of the most hated players in NCAA history. Christian Laettner from Duke and hard earned and well-deserved. So yes,

Scott Luton (10:08):

Right. That is right. Well said. And Josh may be a Huskies fan. We’ll see. I think they’re undefeated on the men’s side I believe. And Mark Preston talking about his Georgia Tech yellow jackets who won over Duke this week

Greg White (10:21):

Telling that, telling you I went and watched them play Mississippi State. They are for real. They stomped the guts out of a top 20 team. I was very impressed by that.

Scott Luton (10:31):

I got to put ’em on my radar. A lot of good stuff, man. We got some good basketball passion going on the front of this episode. So that tells me we got to get to work and I’m really looking forward

Greg White (10:41):

Basketball movies instead of holiday.

Scott Luton (10:44):

No kidding, Greg. Hindsight, right? 2020. But it is December 6th about y’all. But I’m really looking forward to finding some way to get into the holiday spirit earlier. I like this phrase ptk every day. It starts tomorrow. That’s right,

Greg White (10:58):

That’s right. Hanukkah starts tomorrow. So

Scott Luton (11:01):

Well the holidays be here. That’s right. That is right. So to that point Greg and Mike, what we want to walk through is we’re going to take a, so Mike mentioned the way back machine that reminded me of George Michael Sports Machine back in the day. I think he had a way back machine on that program that ran forever. So we’re going to go back in the way back machine, we’re going to pick three movies, holiday movies that teach us supply chain management, leadership, lessons learned, you name it, Mike’s going to share three, we’re going to get Greg’s take, we’re going to get y’all’s take. So y’all be thinking about movies that you can find a business lesson then. So Mike, with all of that said, let’s start with your first movie.

Mike Griswold (11:41):

Yeah. We’re going to go from semi-serious to funny. So we’ll get the semi-serious out of the way. And that’s actually the Charlie Brown Christmas special. And the reason that is, as I reflect on that, the main message is what’s the true meeting of Christmas? Right? At the end of the day you’ve got that scene with Linus on stage telling Charlie Brown, this is what the true meeting of Christmas is. And I think Charlie Brown’s perspective early was getting caught up in all the glitz and glamor of kind of a manufactured Christmas. And I think it’s easy for us in the supply chain to fall trapped to what are the bright shiny objects? What are the new kind of things that are being thrown at us or the new things that we’re being asked to explore. And it’s very easy for us to lose sight of what is the true purpose of our supply chain, why do we as an organization have a supply chain?


And if I think about our research around supply chain segmentation and we think about supply chains trying to manage that balance between speed, service and cost, it’s really around what’s the core mission of our supply chain? Why do we have one and how do we not get distracted by all the things that can distract us? Whether it’s technology, whether it’s the problem of the day, whether it’s something larger, maybe it’s whatever it could be. It’s how really good organizations recognize why they have a supply chain and they stay really focused on those elements. I think of our supply chain, top 25 companies, one of the reasons you see the perennials in there, the masters, the companies that are in the top seven or eight are pretty consistently there. It’s because they’re able to do that. They’re able to focus on this is what we’re really good at, we’re not going to get distracted. This is our supply chain mission and we know the true meaning of our supply chain. So that was my first example.

Scott Luton (13:54):

Alright, so I love that. So Greg, I’m going to get your take. He referenced the A Charlie Brown Christmas from 1965. What quite a classic, Greg, your thoughts there?

Greg White (14:04):

Wow, that was not an angle I was expecting. I would thought it was going to be like examples, but yes, of course. Why? Yeah, what is the true meaning of supply chain, right? That is wow man. Dude, that is way too philosophical. I was not ready for that. But I agree. I think that that’s the important thing is to know the job. What is the goal? What are the desired outcomes? That sort of thing. And to stick to that. And regardless of whatever distractions or disruptions or bright shiny objects are out there, if you maintain that focus on the goal, I love that. Again, with the end in mind, if you maintain that focus on the goal, then you’ll be so much stronger as an organization. Everything you do kind of waterfalls from that. Damn mike, that was powerful stuff. I’m serious. I was not ready for something that philosophical. That is really impressive.

Scott Luton (15:01):

If I could go back and thank you Greg, if I could go back to the front end of how you started to respond there, Mike, and you kind of were talking about the next shiny bright, shiny object and I was only a LinkedIn discussion yesterday and one of the points that one of the technologists were making is as business leaders are in the rush to embrace the next level of technology or platform or whatever we can forget about lock the back door and making sure everything we’re currently using is secure. So I see both of y’all nodding your head, Mike, responding that really quick and then we’ll get Greg’s take as well.

Mike Griswold (15:34):

Yeah, I mean think about it. If we bring it back to a sports reference, right? I mean it comes down to you have to be really, really good at blocking and tackling or whatever the hockey or soccer equivalent might be, right? You have to be really good at that stuff because if you don’t have that good foundation and if you don’t keep at least one eye on the blocking and tackling, anytime you try to overlay this new stuff, it’s not on a really good foundation and you run the risk of creating some major challenges, but you also run the risk of never getting the value out of whatever that thing is that you’ve probably built in your business case that you’ve talked to your leadership team about, Hey, we can deliver this, right? What you use to sell the company on this thing, whatever this is, if it’s on an unsteady foundation, you’ll never realize the stuff that you thought you could realize.

Scott Luton (16:29):

Well said. Alright, Greg, that last phrase, a steady foundation, I think that’s an element we may have talked about a time or a thousand or two, but Greg, your thoughts,

Greg White (16:37):

Yes, build knot your house on shifting sand, but on the solid stone, right? So yeah, I mean I think that’s so critical is to recognize that and the term overlay is really appropriate, Mike, because I think a lot of people think about it that way. They think of it as if we overlay AI or blockchain or pick any flavor of the day, right, then our supply chain will be fixed. But what you really need to do is integrate it into a sound foundation like Mike’s talking about because AI or any technology will simply accelerate the pace of your supply chain. And if your supply chain is going the wrong direction, it’s going to accelerate that. So great point, you have to make sure that you shored up those fragilities built in resiliency, have your recovery plans, that sort of thing that you are not, Mike, when you started talking, I could not help but think about one of the greatest philosophies you’ve ever espoused.


And that is let us not reward the arsonist, let us not celebrate the arson because we have a poor foundation in our supply chain, but we’re really, really good at recovering when that poor foundation creates an emergency. So first focus on that foundation and then focus on integrating rather than thinking of it. I know you weren’t Mike, but many people do thinking of it as overlaying this technology, integrating that technology into that sound foundation and understanding the implications of how it could accelerate failure or how it could accelerate success or what other aspects of the supply chain will be impacted by our use of these bright shiny objects.

Mike Griswold (18:14):

Yeah, Greg, you’re spot on. Overlay is not the right word to use. You’re exactly right. It really should be integrated. And the other point I agree with completely that we probably even within Gartner don’t talk enough about, we often talk about using things, technology, better processes, whatever it might be to accelerate progress. But your point is very valid. If you don’t have a good foundation, you can also accelerate problems. And we probably need to be spending as much time being aware of problem acceleration as we are, maybe value acceleration.

Greg White (18:52):


Scott Luton (18:52):


Mike Griswold (18:53):

No doubt. Alright,

Scott Luton (18:55):

Y’all go ahead, both of you, all

Greg White (18:56):

That from Charlie Brown,

Scott Luton (19:01):

I’m few notes here. Y’all go ahead. If you each have a mic, go ahead and drop it. That’s just a start. Just a start. So we’re going to lay it out three movies. The first one we started with was at Charlie Brown Christmas. So Mike, what is movie number two?

Mike Griswold (19:16):

Yeah, so as I said, we’re going to go kind of now we’re going to progress into a little bit lighter types of movies. It’s home alone and I’ll create a public service announcement here real quick. If you want to have a fun, and I would suggest this is for people 21 and older, A fun home alone game with some of your friends and some of your adult beverages is actually turning it into a drinking game around the severity of injury to the protagonist. If it’s just the emergency room, maybe it’s a shot if they’re probably dead, could be two shots. But anyway, home alone. So think about that as you’re going into the holiday party season, but home alone, to me, when I think about the movie, it’s on all the time now as we get into the season, it’s around improvisation and it’s around agility and it’s around resilience and it’s about being able to kind of canvas your surroundings and in this case, let’s Kevin in the house and what kind of things can you take advantage of?


But if we think about it as a supply chain, what are the things within your supply chain that you can take advantage of, that can make you resilient, make you agile, make you able to respond to things maybe in a more quicker fashion? One area, Greg that’s near and dear to both of our hearts is planning. Do you have some ability to respond in a planning mechanism or with a planning mechanism to respond to changes? Can you do things from maybe a staffing perspective that allows you, one of the things that we publish we’re going to publish next year is our ranking of colleges and universities and their graduate and undergraduate programs as it relates to the supply chain. Can you build some of those relationships to create some agility and some responsiveness? To me, the Home Alone movie is all about how do I become resilient, adaptive, how do I work with the things that I have?


And I think my message to companies as I think about the relationship to the movie is to really take not only a hard look, but take a creative look to what do you have as skills within the supply chain? Who knew you could take that little device and put it on a doorknob and heat the doorknob so that it was super hot? Now we probably could do a whole MythBuster show around whether that actually works in real life, but just the examples of creativity in that movie, working with what you have thinking. The last thing I’ll say, Greg, I’ll let you chime in, is just outside the box, here’s what we have, let’s think outside of the box and what can we do to create a better supply chain? So that movie came to mind to me. Okay, Greg, there’s a lot there. I’m going to let you, what’s your response?

Greg White (22:26):

I think Kevin did a couple of brilliant things. He both planned for disruption and he limited the opportunity for disruption. For instance, I think about when the guy had to stick his head through the dog door because he had jammed the door so well, and then that wasn’t the iron, but he hits him in the face with something. I can’t remember at that point. Yes. So first of all, he knew that disruption would come and he planned for it. And secondly, he limited the opportunity for that by going, okay, if we shore up this door, then there’s only this tiny little dog door where disruption can get through. So if you think about those things, if Youp do a preemptive strike on what could go wrong or I think more importantly, not just what could go wrong, but if something goes wrong, where is our weakest point?


Where is our most fragile aspect of our supply chain and how do we shore that up to minimize the impact of any disruption? I think one of the ways that we get misguided in supply chain is we try to think of what could happen, what could happen, could another global pandemic happened, maybe, right? But rather than worry about the exact thing that’s going to happen, we should focus on the impact on our supply chain that a disruption, a major disruption could have. Where are our weakest points? Focus on those, shore them up, and then slowly and surely eliminate the opportunity for any kind of disruption to really harm the effectiveness of our supply chain.

Mike Griswold (23:59):

Yeah, I think, Greg, the other thing I’m thinking as you’re saying that, and also I think everyone, probably not everyone, but most people know I also have a fascination and an interest in military history. There’s also I think a military history aspect to this in terms of funneling people to areas where you want the enemy to go. Kevin did a great job. I’m envisioning the scene of the stairs with the paint cans. Me too.


He funneled people to his strengths. If I think about from a supply chain perspective, how do you handle disruption, which I think is a great theme you brought out, Greg. How do you funnel disruption into the areas where you’re strong? In this case, funnelling, the two of them, the wet bandits funnelling them to the stairs. And it’s interesting, if I loosely tie in ho alone two, not only did Kevin adapt the paint, can he advanced the paint can, even though they knew what was coming as they tried to come up the stairs, Kevin adapted. So there’s elements of being able to adapt as well.

Scott Luton (25:07):

Yes. Okay, man, y’all really, y’all, I have forgotten some parts of these movies and both of y’all are just nailing it. I would just add to Home Alone two, his interactions with the bellhops and the Butler. Oh man, that is classic comedy. A classic comedy. Hey, one other thing to pull out. So again, home Alone came out in 1990 Chat, GPT ranks that as the number two all time popular holiday movies, whatever that’s worth

Mike Griswold (25:33):


Scott Luton (25:35):

No, we You’re breaking the rules. He said behind, he mentioned, I knew we were going to go there.

Greg White (25:45):

I knew we were going to go there, Mike. I almost

Scott Luton (25:47):

Did it early last year. Last year we spent 27 minutes I think debating whether that was a holiday move or not. But anyway, that college list y’all been publishing for a while. So I think Arkansas has landed top of that list often. Great program. Any of our listeners out there, great program there. And since Mark Preston’s there, Georgia Tech has been in up top 25. My hunch Greg, and maybe Mike is I bet UGA, who’s been making big strides with their supply chain program. I bet they eventually hit the list real, real soon, Greg, right? You think?

Greg White (26:15):

Yeah, I can’t speculate on that. I don’t know the rating methodology, but they’re pretty nascent. It would be a big leap for them to get there. But wait are saying tech is not

Scott Luton (26:24):

On it? No tech is on it. Georgia Tech has been on it quite some time. Yeah, yeah,

Greg White (26:28):

Yeah, yeah. Tech should, I think definitely more the top

Mike Griswold (26:31):

At the risk of piling on Florida State will probably not be on the list.

Scott Luton (26:36):

Okay. Oh man. And just like that, that our Florida demographics just fall off the cliff. Well, getting aside, getting aside, I love, they don’t have a tough enough schedule. I’m not sure how old that initiative is. I’ve seen it around Mike, how long have y’all been running the college and university rankings?

Mike Griswold (26:57):

Well, we run it every two years. I’m thinking this is at least, this will be at least the fifth or sixth iteration of this.

Scott Luton (27:07):


Mike Griswold (27:07):

Alright, we’ll have a webinar on it. We’re doing the reveal at our symposium event, but the timing just isn’t going to line up this year. So around the third week in June, we’ll publish the list for both graduate and undergraduate as well as a big webinar. Obviously if collectively people think that topic is worthy of happy to talk about it in one of these sessions, maybe in June or July after it comes out. But to Greg earlier comment, we’ll let the voice of the customer let us know. And if you guys are interested, I’m happy to talk more about that.

Scott Luton (27:44):

Yeah, outstanding. Outstanding. Good stuff there. Alright. And congrats to all those teams and universities and colleges that we’ve mentioned that make up list too. A lot of good stuff there. Alright, let’s see here. So Charlie Brown, Christmas was number one, home alone and home alone. Two, I would add it. Were number two. So Mike, what is number three?

Mike Griswold (28:03):

Yeah, well, no movie list would not be complete without the Griswold family Christmas. So number three, and yes, I get asked about this all the time, but anyway, I think the lesson that I take from that is, and if you think about the movie, right? There’s this vision in Clark’s mind, and my wife accuses me of this from time to time as well, right? This vision of how you want things to be, how you want things to go, how you expect things to turn out. And invariably things never turn out the way that you want them to or the way that you expect them to. Now hopefully people’s plans don’t involve kidnapping their boss and all that kind of stuff, but invariably as a supply chain, and I go back to, as I said, an area that’s near and dear to Greg in my heart, which is this idea of planning and this idea of matching demand and supply.


And we come in on a Monday and we’ve got this great idea of how the demand and supplier are going to flow perfectly across the week or the month or the quarter. And we all know we come in on Monday and none of that is going to happen, right? We wake up and there’s ships stuck in the Suez Canal we wake up in, there’s problems at our ports. And I think the lesson from that movie in some small way is a recognizing that the best laid plans of mice and men, they rarely plays out that way. So you need to be thinking about contingencies and alternatives. And I think the other message I take from the movie is at some point you have to embrace what’s happened and you can’t fight and worry about what’s happened. It’s like what are we going to do next? And I think there’s a lot of that comes out in the character, the part about worrying about what had just happened, what’s going to happen potentially next and maybe not enough of kind of embracing the moment and what are we going to do right now. So that was my third movie.

Scott Luton (30:21):

I love that Greg, and I love for folks that may, if it’s your first time, Mike was talking about Mike Griswold and Christmas vacation, he gets that question all the time in your relation there. So Greg weigh in on Christmas vacation.

Greg White (30:34):

Well first things I do need the answer, Mike, is there any release? I’m just kidding.

Mike Griswold (30:40):

I wish.

Greg White (30:42):

Was that based on your family’s Christmases in any way? No, I doubt it. Yeah, I think that is such, well, I mean that is such a great example of utter and complete chaos and how both, not to promote it, for instance, don’t cover your entire house in lights. Don’t invite Uncle Eddie or even allow him to know where you live so that he shows up unexpectedly. Those sorts of things. Don’t fry the cat, various things like that. But I think that the point, Mike, that you made around not, I wouldn’t say embracing, but not necessarily fighting the chaos, but starting to deal with it and ceasing to feel guilty or point fingers or wonder why it happened. But instead to get to the work of getting it fixed and recognize that’s the most important thing, at least in this moment. And then go back and evaluate both the good and the bad of that and how to embrace it after the fact and find some goodness in your recovery or teamwork or if you think about that movie, the teamwork or the lessons learned shortly after the fact, and then figure out how to solve that going forward, which is don’t have another national Lampoon Christmas sequel, right?


I mean seriously, just don’t let it happen again.

Mike Griswold (32:12):

I think there’s also, as I think towards the end of the movie, and there’s the revelation from the boss, there is a subtle message in there around just how you treat people and the importance of people in the supply chain and in your organization. And hopefully someone’s not getting a jelly of the month as kind of their end present. But there’s some very, I think pointed dialogue from the boss kind of self-reflecting on putting ahead. He should have put people ahead of costs, right? Cost savings may look good at the bottom line, but at what expense? And I think my positive takeaway is as I reflect on the part of the team that I have talks about supply chain talent, there is I think a lot more acknowledgement of the role of people in successful supply chains. And how do we recognize that? How do we create better places to work?


How do we create more diverse and inclusive work environments? So I think that maybe a tangential message out of that movie is you have to put people first. I think we saw that. I think we were forced to see that during the pandemic. I think leading organizations took that queue and are running with it. I think organizations that are trying to revert are going to pay a price in people, quite frankly. So I think that maybe is the second element to the movie that I hadn’t initially thought of, Greg until you started talking about this idea of disruption.

Scott Luton (34:02):

So put people first, except Cousin Eddie, I think we can all agree. That’s exactly what

Mike Griswold (34:08):

I’m sure that went through everyone’s head, right? Yes.

Scott Luton (34:11):

But this has been a ton of fun. I really wish we could do a top 10. And by the way, Christmas vacation was number six, ranked chat GBT of the top 50 most popular holiday movies. So for what is one, it’s a wonderful life. It come out in 19, yeah, 1946 for that one Nashville. And by the way, Christmas vacation, 1989 in case you’re at a bar drinking a beer and you need a factoid. Alright, so we’re going to go a little bit longer, but Josh goody, here’s your chance. You mentioned the logistics at the end of white Christmas. Hey, share, tell us a cool takeaway, whether it’s fun or serious, let us know. Alright, so Greg and Mike, always a pleasure, Mike, love these monthly sessions. And one of my favorite questions that we’ve been asking you probably for most of this year is you’ve got your finger on the pulse. You’re talking with business leaders around the world, whether they’re in the Gartner top 25 and high performing supply chains or groups that are trying to get better. So I bet you’re going to write a series of books whenever you can based on these little sidebar private conversations and gosh, the stories that you may be privy to. So with all of that said, what’s one eureka moment you’ve had from one of your private sidebar conversations in the last month or so?

Mike Griswold (35:25):

Yeah, I think it’s the recognition, and it kind of dovetails with a little bit of what we talked today about, which is the shiny objects and what I talked I think last month about, which is this evolution of how people are thinking about generative AI moving from what is it to how do I use it? The evolution that I’m hearing now is around the intersection of people and skills and generative ai and what are the skill sets that we’re going to need in the organization to start to figure out the, how do I use it? Do we have existing resources in our organizations that we can upskill? Is there a brand new skillset that is maybe just starting to come to the forefront that we need to invest in? So part of me is guilty of talking about the shiny object because it still is generative ai, but it’s also, I think from a positive perspective, it’s continuing to progress as we talk to companies into, if I could call it maybe a more practical vision around generative ai, how are we going to use it? And then if we want to use it, what are the skills we need to use it effectively? And do we have those? And I think the jury is still out. And I think that the challenge that I see is the rate at which we understand use cases for generative AI is probably moving more quickly than our understanding of the skillsets. And I don’t see that gap closing, unfortunately. I do not see that gap closing anytime soon. And I think that’s a big challenge for folks as we move into 2024.

Scott Luton (37:17):

Yeah, good stuff there. Mike and Greg, the intersection that Mike’s describing of people skills and gen ai, your thoughts there?

Greg White (37:25):

Yeah, well I mean when we talk about generative ai, we often talk about the party trick that is chat GPT large language models, which is really just a party trick. But there are really meaningful technologies out there, LoRa, AI and lgs, which are large graph models which allow you to basically duplicate or assess every aspect of every risk, of every component of every supply chain all at once. And that is a really, really powerful tool. And I think more of what Mike is talking about as we mature our usage of these kind of things and start to find appropriate applications for something more than just culling through your source or supplier list or whatever, that’s where the real value is that Mike’s talking about. And the people that can master those kinds of models will be able to make transformational change in supply chain. And also to identify, I mean if you think about every node in a supply chain, a human being, the driver, the forklift driver, the receiver, the shipper, the picker, whatever, all of those people are part of the the nodes of the supply chain and they can be evaluated and optimized and integrated into a greater whole of technology and transportation and customs and paperwork and finance and all of those things that are included.


And if we do that with these large graph models, then we can identify the highest and best use of human beings in the supply chain. And also consider things like job satisfaction. I mean, think about it. AI thinks like a human. So if we force AI to think like that, then it will think in those ways and help us solve those problems in ways where humans are or must be involved and in a way that is much more satisfactory for a person’s job experience.

Scott Luton (39:18):

Love that to making a job and work more fulfilling and rewarding for the human component. Greg, excellent point. Amongst others, you just made that.

Greg White (39:27):

I am thinking about that a lot.

Scott Luton (39:29):

Well, I love it and I’m sure that will lead to some action and some outcomes. Mike, you want to respond to that and then we’re going to start to kind of come down to home stretch?

Mike Griswold (39:38):

Yeah, I think the agree with Greg, I think unfortunately or unfortunately for us, when I think about us as a research company, chat, GPT is a challenge for us. Someone can go into chat GBT and ask it what should my sustainability strategy be? And when we as analysts type that in and we try to be objective and look at the response, in many instances the responses are pretty good. So for us as a research company, and I think in general for organizations, it’s what’s the value add can you provide to the parlor trip? Can you bring examples? Can you bring other best practices? So as organizations wrestle with this idea of generative ai, it does come back to Greg, you said it very well, it does come back to the human experience. And we’ve been writing a lot about this idea of using artificial intelligence. If I use that as the umbrella, how do you use that as an augmentation strategy, not a replacement strategy. And I think the more that companies can think about augmentation in terms of how can it help us make better decisions, how can it help us make better decisions faster? How can it, Greg, great example. How can it look at the totality of our network right down to those individual transactional types of things like people moving stuff across Pix locks. That’s where the value I think can start to show up.

Scott Luton (41:16):

Well said, I hate that we’ve got to kind of leave it there for this month’s episode of Supply chain today and tomorrow with Mike Griswell with Gartner. But hey, I’m going to squeeze one or two more things in. Josh Goody has responded. He talked about Christmas earlier. So he says they moved an entire show in production to a ski resort with a few days notice, personnel, food set equipment, production equipment, large live band also managed to get a hundred guys that served under a general to come during Christmas, logistically insane. Josh, that is awesome. And by the way, I think

Greg White (41:51):

Josh, that’s an outstanding example.

Scott Luton (41:53):


Greg White (41:53):

A really strong practical example of supply chain. Yeah,

Scott Luton (41:57):

Agreed. And I think Josh is a fellow veteran, so Josh confirmed that. I think he was in the army, so he may have seen some military logistics firsthand. For sure. Alright, Mike and Greg, this has been dynamite. Mike, I want to ask you as we start to wrap a couple final questions. Number one, two, you and Greg’s favorite topics of planning, which we talk a lot about right here. I know that Gartner had some, well-received planning conferences here recently, I think one in the UK and one I think in Arizona here in stateside. A key takeaway from that and what’s to come at the world, in the world of Gardner?

Mike Griswold (42:29):

Yeah, I think the key takeaway is while planning has been around since Alexander the great, there is still continued interest in the topic. We had a thousand plus people at Phoenix just talking about the topic of planning. And it’s interesting if I look at how that two day session was composed or what I was comprised of, everything from process to technology to even areas around sustainability, which we’re starting to see work its way into some of these other functions. We think about sustainability, certainly in procurement, we think about it in transportation and warehousing. We’re now starting to see people and we’re seeing technology providers think about sustainability in their planning technology in terms of how do we bring sustainability in. So we had a great, from a Gartner perspective, we had a great event season. Our two big supply chain events, our two planning events, we are now going to try to rest and relax and get ready for May and June of next year with two supply chain, our big symposium events, may and June in Orlando and Barcelona again.


And then we’ll have at least two planning summits. And I say at least because there’s talk of potentially a manufacturing or a logistics or a procurement summit that’s still TBD by our events team. But we’ll have, we’ll be at London again. And then for those that like to ski, we will be in Denver and early December for the planning summit, which doesn’t work for, I can’t take my clubs. That does not work for me and I am not a skier. But for those that do ski, I’m guessing December and Colorado, probably worst places to be if you like to ski.

Greg White (44:23):


Scott Luton (44:25):

Well, it sounds like a wonderful upcoming year and looking back a successful year of events and good information facilitation, networking, you name it this past year. So Mike, I appreciate that. Last question, Greg, as we try to connect people around here, how can folks connect with you and the Gartner team, Mike,

Mike Griswold (44:45):

LinkedIn, email, mike dot griswald, go to the Gartner website. If you’re interested in any research, you can always ping me in LinkedIn and I can point you in the right direction. But appreciate anyone that’s been joining us this year that made it to any of our events. Really appreciate the support and obviously appreciate the time that you give us to do this once a month. And Greg and Scott and Amanda and Catherine appreciate all the help that you’ve given me over the years. It’s been fantastic.

Scott Luton (45:14):

That is, wow. Thanks Mike. Greg, that’s pretty cool, right? Great to hear Mike Griswold. We’re looking forward to another big year of programming and one of our longest and more most popular series here at Supply Chain now. Big thanks, Mike Griswold, vice President Analyst with Gartner. We’ll see you soon.

Mike Griswold (45:30):

Excellent. Thank you everybody.

Greg White (45:32):

Take care.

Scott Luton (45:33):

Alright, Greg, that was a great session. So this is going to be probably the toughest question of the session, toughest question of the hour, because I’m going to ask you for when you’re patented, but singular key takeaways from this hour here today. So Greg, your thoughts.

Greg White (45:51):

It is rare that anyone says anything so funny as anybody who watches it. Know so funny on the show that I actually snort laugh so hard that I snort and so poignant. I mean honestly, so well thought out what Mike thought about, and I think to me, the thing that struck me immediately was how deeply philosophical. I mean, we know who Mike is, right? He’s an outstanding and experienced practitioner. He’s a top level analyst. Everybody wants to know Mike, we know, but everybody wants to know Mike. And he’s so legitimately skilled because he is a practitioner, he is, had the experience, he’s been there, he’s done it, and now he’s helping people do it so much better in their own businesses and find solutions for their businesses. So we know all of that about Mike. I just want to reiterate it for anybody who’s new here, but just how deeply philosophical he was in thinking about that even surprised me.


And I’ve known Mike for longer than you have. And just the thought that he put into that and the way that he kind of broke down the whole Charlie Brown Christmas thing and then all the other movies as well. But that one in particular of what is the true meaning of supply chain, I think that is so poignant and it is so impactful and it is truly a guiding light for all of us every single day. What is the true meaning of supply chain? What is the true purpose, let’s say, of supply chain, right? And it’s with that singular thought that we can all be better in our jobs and for our companies and for our constituencies, our customers, trading partners, the world, whatever. But when you recognize that highest purpose, that North Star and you work back from there into everything you do, you cannot go wrong. You can. You just have to remind yourself every day, what is the true purpose of supply chain?

Scott Luton (47:44):

Well said, poetic indeed. Greg White, great session here today. And as we’re starting to wrap here, folks, we had a little fun today, but we’ll walked away. If you like me, I’ve got about 17 pages of notes here. Hopefully it helped you get into the holiday spirit. And on that, we need to start adding in as we get into throughout December. Happy Hanukkah, Merry Christmas, happy Holidays, all of that from our team, Goodwill to all of you out there, listen. And there’s a lot of new listeners out there, a lot of new viewers, which we are very appreciative of. But here’s the challenge. If you’re new, here’s the challenge. If you’ve been with us a while, here’s the challenge it, Greg and Mike dropped a lot of knowledge here today. Pick one thing, just one thing and take it into tomorrow on the job or this afternoon on the job, share it with your team members, put it into action deeds, not words. And that’s the name of the game, right? And on that note, on behalf of our entire team here, Scott Luton and Greg White, challenging you to do good, to give forward and to be the change. And we’ll see you next time, right back here at Supply Chain now. Thanks everybody.

Intro/Outro (48:52):

Thanks for being a part of our supply chain now, community. Check out all of our and make sure you subscribe to Supply Chain now, anywhere you listen to podcasts. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Supply Chain. Now.


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Featured Guests

Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here:


Scott W. Luton

Founder, CEO, & Host

Greg White

Principal & Host

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From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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