Supply Chain Now
Episode 625

Episode Summary

“We really truly believe our job is not just to give fish, but to teach communities how to fish and sustain without us.”

-Charles Redding, CEO, MedShare

 

As president and CEO of MedShare, a company that has delivered critical medical equipment to over 100 countries, Charles Redding knows a thing or two about complex supply chains and coordinating with shipping partners to help communities in need. But throughout his international career, he’s gained an even greater understanding of how to encourage effective leaders, get proactive on disaster relief, and navigate cultural differences – both across borders and within companies – to drive long-term growth. In this episode of Logistics with Purpose, produced in partnership with Vector Global Logistics, listen for inspiration, advice – and a whole new view of philanthropy.

Episode Transcript

Good afternoon and welcome to another episode of the live stream Logistics with Purpose. This is our second one and I’m super excited and happy cause we have an amazing show, Adrian, how are you doing today?

Adrian Purtill (00:30):

I’m doing great. Thanks Enrique. Excited to be here. It’s a beautiful day here in Atlanta. And looking forward to the show here,

Enrique Alvarez (00:38):

We’re going to have an amazing guest today and a great company, and it’s going to be very, very interesting. So how are you feeling in general, Adrian? Do you want to share any kind of positive news?

Adrian Purtill (00:47):

Very, very positive. Yeah. I’m going to be very, uh, very, uh, self-centered, uh, positive news, but, uh, I’m a workout nut and I’m up my, the volume of exercise and frequency from January this year. And, uh, any day that I can do five days of vigorous exercise, which I did last week, uh, for me that’s a positive week. So, uh, that’s uh, part and parcel of what helps to make the week positive for me.

Enrique Alvarez (01:13):

Hey, I, um, Adrian and I worked together at vector and we had a chance to go down to a [inaudible] a couple years ago and I had the opportunity to, uh, work out with Adrian. He clearly kicked my butt, so to get going Adrian for next time. Um, and today again, amazing guests, he’s a, the precedent CEO of visionary, a chemical engineer, I relentless leader. He has lived in Mexico, China friends, the Netherlands traveled throughout the world. And, uh, and he has an extensive background in medical devices, sustainability and developing teams. Speaking of fellow sustainability, Adrian, I think a perfect timing for this episode.

Adrian Purtill (01:51):

Yeah, it absolutely left simply as with, uh, earth day tomorrow, uh, with a huge focus, draws everyone attention to, uh, the environmental environmental impact, uh, that we have and, uh, how necessary it is to, to protect the environment at all costs. And, uh, our guest today is Enrica stair the CEO of a company that is focused on helping others, helping the world, uh, and delivering sustainability. And, um, in fact, uh, they’re directly responsible for diverting 26 million pounds of medical supplies and equipment from our local landfalls, which is absolutely huge.

Enrique Alvarez (02:31):

It’s going to be exciting. It’s it’s going to be a master class. I look forward and without further ado, let me introduce you all to Charles Redding president and CEO of MedShare, Charles, how are you doing? Good afternoon. Good afternoon. I’m doing well. I cannot get used to that soothing sound. It just sounds like a Nike commercial.

Adrian Purtill (02:52):

Exactly.

Enrique Alvarez (02:55):

Well, thank you so much for giving us the time and opportunity of being here and, uh, Adrian, Anthony, you want to do welcome some of our, some of our guests in our live stream as well.

Adrian Purtill (03:05):

Yes. A good love graph, please forgive me if I’ve pronounced it incorrectly. Welcome to the show. Uh, Mr. Mohib, um, Christie know one of our colleagues, uh, great to see you Christie. And, um, we are looking for Michelle Cole has joined us from Cincinnati. Welcome Michelle. Uh, so yup. We’re looking for a great show. Thank you for spending some time with us.

Enrique Alvarez (03:28):

We have someone from my Monica as well, help joining us from Mexico. We have people from all over the world. It seems like,

Adrian Purtill (03:36):

Uh, Claudia has just joined. Hi Charles greeting from Claudia at EAL. Well, Charles,

Enrique Alvarez (03:41):

Just deep dive into, uh, into you. I mean, people are really excited, uh, to, to listen to your story. You have an amazing career and you’re leading, uh, an amazing organization here in Atlanta. That’s inspiring a lot of others, including vector and myself to give back. Uh, it’s a purpose driven organization, a sustainable and responsible. So with that said, Charles, let’s just start a little bit with your, with you. Tell us a little bit about yourself, your upbringing, your childhood.

Charles Redding (04:10):

Yeah. I mean, it may be interesting to others. It’s kind of boring to me in the middle of it. Uh, I am, I’m originally from Atlanta, so I I’m one of those kids that grew up, you know, riding the city, um, tended public school systems in Atlanta area and went off to Georgia tech, uh, for sure a degree in chemical engineering, which, which really opened a lot of doors for me. You know, I’ll be the first to say, I think my first job out of college was as a process engineer for Goodyear tire rubber company up in Ohio, did that for a while before joining what I considered to be one of the most outstanding companies in the world, Johnson and Johnson, you know, join them and really had a, a 23 year run on with the magnificent healthcare company, uh, providing, you know, engineering expertise, overall management.

Charles Redding (04:56):

You know, I worked my way up really to be a global vice president of operations. And so I was managing significant supply chains as it relates to, um, medical devices, uh, for this fantastic companies. And we did a lot of wound closure devices, but one thing that I truly enjoy was the international experience that I was able to get. So I spent a fair amount of time starting up a facility in Mexico that was very interesting to do a wound closure projects and then moving to my family to Shanghai, China, you know, where I manage, uh, our Asia operations supply chain, uh, between India and China for, you know, for a number of years and then coming back and living in, uh, California and then managing, you know, sites, uh, in France, Netherlands Marissa’s is name. And so it’s a really exciting, uh, career. And I think, you know, the question often goes, you know, what brought me to Beshear. And first of all, I think in doing that, it really hide my sensitivity to the need or the healthcare disparities around the world. Uh, and so being originally from Atlanta, when I got the opportunity to come back here and I started looking for jobs, I was looking for jobs that, uh, number one were continuing to help people stay within that healthcare industry and MEChA, you know, came up, uh,

Enrique Alvarez (06:13):

Facing organization. Right. And, and, and we’ll talk a lot more about Metra and what they do, but if you don’t mind me actually backing, uh, to your early stages in your career, we have a lot of young people that are listening to us. Some people that are actually just recently graduating. So tell us a little bit more about like, when you were finishing school, I believe that you’re a chemical engineers and that correct. Right.

Charles Redding (06:35):

So, yeah. So tell

Enrique Alvarez (06:36):

Us a little bit more about that time and, and what kind of mentors did you have, what kind of a support system that you have back then in Atlanta? And just tell us a little bit about your career choices, uh, very early stage.

Charles Redding (06:49):

Yeah. So one of the things I would encourage young people to do, just be a sponge, you know, learn as much as you can. I was one of those even in elementary school, I think I was attending summer school before, you know, summer school was mandatory at that time. It was elective. And you just learn, and I, I can remember, you know, starting a college curriculum when I was still in high school, just doing some engineer and research programs over at the Atlanta university center where I got an opportunity to do some pretty advanced bowel medical research work, right. Uh, doing research work on rat liver, mitochondria functions, you know, testing, you know, weak acid indicators and toxic chemicals and proving, you know, that lead nitrate inhibits, you know, oxygen intake in the brain, which was a core issue for inner city kids. And so which, which led to, uh, you know, a disparity and learning.

Charles Redding (07:37):

And so, you know, a lot of that started early on. I can remember first one to be a lawyer for about a minute. And then a lawyer before this, I was influenced by some incredible teachers, you know, my science teacher, Ms. Marjorie bollard, who I love dearly. And I think she’s, uh, probably 97 years old now, but it lives in Atlanta, but she put me on that path of learning, uh, and having a passion for the sciences and having an incredible math teacher too. And so when I decided on a career, I was really looking for that combination of strong science and strong math and, uh, you know, engineering certainly came up and, you know, Georgia tech, they had one of the top schools to attend for that.

Enrique Alvarez (08:25):

No, that’s, uh, that’s incredible. You remember some of the teachings or comments that maybe your mentor, um, back then kind of encourage you not only to switch from maybe lawyer for a little bit to, to being an engineer, and then further on that had helped you with your life. Like if you had to pick one role model or a couple of mentors that you’ve had throughout your life or your earlier career, um, which one, who would you, who would you pick and what have they taught you that made you such an incredibly successful, uh, uh, individual? Well,

Charles Redding (08:56):

I mean, I I’ve had so many, but I think there was one that said something to me and it kind of scared me a little bit, but, uh, it was what I was taking courses over at, at Morehouse. I was in high school and I was in this engineering program over there. And one of my professors was Dr. Uh, Matt Bay. And he’s a very well-known. He had worked on the atomic modeling project and things like that, chemistry very, very upon near in the, in the industry and in awareness class, very impressionable. And he said to us, pick a career such that if they had a choice of eliminating people in the world, you’ll be so needed that you would be in that group that they would have to keep now a lot of pressure on a kid to say, picks up and says, you know, absolutely need it. It’s so obviously the sciences and what they call now STEM

Adrian Purtill (09:47):

Love, right? Yeah. Yeah.

Charles Redding (09:49):

They kind of lawyers. I said, man long is the boy. You can be good at bat with them. So I threw that out, but, uh, no, it, it was really, I think it was very, it left a lasting impression, the way I translated that, you know, do something, obviously something you’re passionate about, but something that can make a difference and, and something that you can use those skills to make a difference in the world. And certainly there are many vehicles in which you can do that, but I’ll tell you the sizes for me was just so exciting. All the possibilities is the learnings and trying to figure out how things, what makes things work and then applying it somewhere else. That’s, that’s great stuff for me, Adrian.

Adrian Purtill (10:26):

So just want to welcome couple more guests who have joined us. Uh, we have really some, some international flavor as well. This morning. We have, uh, Perna from Nepal, uh, Ali from Turkey, usury from Egypt, uh, moving from Dublin move. I’m not sure if that’s Dublin, Ohio, or Dublin Ireland. Welcome Peter. Welcome back as well. Thank you for joining us again. So a wonderful, the support, the support this morning. Thank you, Carlos. Talking about mentorship throughout your illustrious career. W what has been your outlook or your philosophy on you, mentoring people, uh, in order to realize the full potential?

Charles Redding (11:06):

Yeah, I do a lot of mentoring, and first of all, everybody that I’ve had throughout my career, I stay connected to them. I mean, I just feel that investment into them and as people, and certainly I keep up with them, but I think I learned early on though, there’s differentiation between mentorships and sponsors and things in the workplace, which I found very helpful, meaning not of them. You need people that can mentor you. And these would be people that maybe have a shared interest, could give you advice along the way and allow you to make intelligent decisions. But then they’re also people that can, can make things happen for you. Right? Um, maybe they are two steps above where you are in your career there in the re in the room when discussions are coming up and career choices are being made. And I remember even when I lived in China, uh, one of my mentors at the time who had hired me many years ago, he was pretty high up.

Charles Redding (11:59):

He reported directly to the CEO of J and J and he’d said to me, so what’s your ISA? What is your reentry strategy? I said, what are you talking about? They said, you over there and you got to be out of side, we got to be out of line. Discussions are happening. I want to make sure that you stay relevant and you’re able to come back in a meaningful way. You know? So having people that understand the portals or those types of things, which you are may not be thinking of, because typically, uh, if you’re like me, you, you put your head down and you just work there at heart, and then you don’t always understand that it’s more than just working very hard, but you have to, your efforts have to be recognized and the right people have to be aware of what you’re going on. So I try to do that, uh, certainly with, uh, the people that I mentor, but I’m very careful not to over advise them. Um, but to give them a framework for consideration, you know, uh, certainly because I, I’m a big proponent of learning from mistakes. Uh, the, be honest within some, you can’t prevent them all, but you just need a good process for how do you translate that very quickly.

Adrian Purtill (13:02):

Right? Funny, you mentioned mistakes. That’s exactly what I was going to ask you next is, uh, do you, do you actively encourage or provide the, the comfortable framework, uh, that the people you meant to feel, feel like they can make mistakes and learn from them without getting, you know, wrapped over the knuckles for it?

Charles Redding (13:20):

Yeah. And that’s the key learning from them, two keys to it. Number one, you want to make mistakes? I enjoy because if you’re not making mistakes, you’re probably not trying hard enough, uh, but are taking enough risk in that. And I certainly would encourage making mistakes, but, you know, two things are required. Number one, learn from mistake. Number two, don’t make the same mistakes twice. Right.

Adrian Purtill (13:42):

[inaudible]

Charles Redding (13:42):

As long as there are different mistakes, make them, you know, but I prefer not to see you make the same mistakes.

Adrian Purtill (13:51):

Yeah,

Charles Redding (13:51):

Exactly. Yeah.

Adrian Purtill (13:53):

So, uh, turning it back directly on you now, could you share with the audience a mistake that you’ve made, um, in your career and what you learned out of it from it?

Charles Redding (14:06):

Yeah. I mean, I probably have a bunch of number, but, uh, you know, certainly I think most of them mistakes States have been as I’ve transitioned from, you know, the personalities of engineering and having to more with people. Right. And, you know, people aren’t predictable. I think we will. And so I think a couple come to mind one when I was working in Mexico, uh, and not taking the time to fully understand the culture, the way I should have, you know, I would go down to the production floor and jump right into how things are going, you know, why aren’t these rates up and I’d get all these blank stares from the people. And so one of my, uh, direct reports pulled me over and said, you may want to ask them how their families deal with it then. And so I, uh, I did that.

Charles Redding (14:53):

I started, I would just come down and just, how was your weekend? Tell me about your kids. They show photos. And then all of a sudden boy, they were just automatic as sharing things that I needed to know before you’re going to ask, you know, so that learning of please first get to understand the people in the culture has been something that has stuck with me. And another very similar one, I was in, uh, San Angelo, Mexico, which is literally in the middle of nowhere next to nothing in West Texas. And I had a business unit over 600 people at the time. It was probably one of the largest and JNJ, and I had four shifts that I would have to come up and talk to them about the business. And at that time we were talking about, you know, quality making sure, you know, our numbers are up and competitive threats coming from Mexico and other places, if you guys don’t, you know, and I always get blank stares whenever I gave these post passionate speeches.

Charles Redding (15:44):

And I didn’t understand why didn’t, it didn’t resonate with them, this vision of where we would like to take this organization. Sorry. I began to just strategically ask a few of them for feedback. And what they share with me was things like, well, I don’t have the right chair. Well, I don’t understand why we have to play this music on the radio. And I was like, so again, translating, that was that basic needs weren’t being met. Right? So the mistake I was making was trying to take people on a journey without first making sure they were prepared. And so our very candid conversation, I had 13 supervisors at the time around the need to make sure people basic environments or basic needs are being satisfied to make them to position them, to be ready, willing, and able for change. So, you know, again, key learnings. And so that has stuck with me now. So I’m a big proponent of change management, uh, you know, highlighting the visual, but at the same time, making sure you’ve got well-equipped change agents that are ready to go on the journey, because if they’re not boring, you’re going to spend a lot of, uh, wasted wind. Um, if they’re not ready, ready to grow

Adrian Purtill (16:50):

Living in, living in China and India as well. Uh, obviously they were, there was some assimilation into the business, climate and culture there as well. Any, any, um, any, uh, anecdote or two from each of those countries as to how you had to change your way of thinking?

Charles Redding (17:04):

Yeah. And I think there’s some people out here probably from India, uh, that would relate to this. It was interesting that the different perspective each solid each other. And so I had to do this task task of trying to get India and China to work together. Uh, and, and so, and as you know anything about them, they saw themselves more competitors, particularly as it related to low market and innovation and things of that nature. So I would ask the, my Chinese team, their perspective on India, and they would say, well, we think they spend 90% of the time talking about stuff and 10% of the time. And then I I’d ask the, I would ask my Indian team and they said the same thing I said, we never know what’s on their mind. They spent all their time explaining what, you know, it’s. So my, which I was, I had was really how do I bridge these cultures?

Charles Redding (17:51):

And first I went to a deep time of understanding a culture, but what I found that both were probably passionate about their culture and also the sciences and math. And so I use this strategy, I’m an Einstein fan. And so equals MC squared where I tell them that our execution was heavily dependent on our ability to, to measure, um, you know, collaborate and, and communicate. And so with that, as a platform between the two, we drove the business and they saw the things they had in common, more so than the things that had apart. And, uh, it was just great for me to get those teams together. And, and even I shared meetings, we had them in Singapore, which was kind of in between the two countries, different business meeting and set it up. But that equals MC squared around measurement as collaboration and communication was really key. And we look for opportunities to survive that, and just both incredibly talented teams that we were able to introduce market appropriate products, you know, uh, improve supply chain efficiencies and a lot of different things just by just by working together and measure measurement. Thanks for sharing that,

Enrique Alvarez (18:59):

Um, couple of comments that we’re getting in, like Scott, I’m big fans of the med chair team, loving Charles VOD Mervyn, uh, also career awesome career that Charles has. There would so many transitions, incredibly rich career on yes, Charleston. It’s amazing how many different countries and continents and people you have touched. And we haven’t even gone into the, to the real, uh, part of the show, which is you explained to us how you went into the, uh, into MedShare and to giving back to people, but great comment from a Murban, uh, joy Daniel, uh, Selia also joining us. She’s, uh, she’s been here many, many times before just like Peter, uh, as well, Kelly Barner, you have a love, you have to love a leader that is truly listening to what his team needs, and if it’s not what he expects to hear,

Charles Redding (19:49):

Great point great point.

Enrique Alvarez (19:51):

Don sent tons of comments. Thank you so much for, uh, all of you like, uh, giving those, uh, comments, keep, keep bringing them in. I’m not going to be able to read all of them, but thank you so much

Charles Redding (20:04):

From Dublin Ireland as well. Thanks for that. Love that national audience to their international audience. And so Charles, my dad was born in County, probably knows it well. So yeah, international audience today, too.

Enrique Alvarez (20:25):

Tell us a little bit about like how you are. It sounds to me that you, you were raised being a purpose driven. Uh, you have been always kind of been caring for other people. You, you were always worried about making a positive impact in the world, and that has been a trait of you throughout your entire career. And it just comes across every time you talk about your team and the things that you’re doing. So tell me, tell us a little bit more about this giving a mentality that you have. I mean, who was, so how did you get it? Was it something that you saw was there like an, a Eureka moment that kind of made you realize that giving back was important in your life? And then just share a little bit more about your transition towards MedShare before we dive deep dive into, into match here.

Charles Redding (21:08):

Yeah. You know, that’s a, that’s a great question. I think the, the desire to help others or the steel in my life there early on from, you know, from my parents and watching them, you know, serve, you know, my mother was a nurse and, uh, was always active with our church and just stay busy. It wasn’t the one that I looked up, but I saw my brother who went into the military and then he’s a police officer serving and his son was a fireman serving. And then I’ve got a sister who is working with other nonprofits and my brother volunteers at they. So he said, wow, that is so it wasn’t happenstance. You know, when they see the entire family with this, uh, passion for serving, you know, for serving others and, uh, you know, locally grown up in Atlanta, um, it’s such a great environment and saying, you know, the willingness to help others.

Charles Redding (21:56):

And I think it’s what drew me to Johnson Johnson to the fact that they had a credo, which spoke openly about their commitment, not only to the employees and the, you know, the customers and stakeholders, but also the community. I found that it would be very freshmen. It was very overt in terms of our responsibility to give back to our communities. They encourage it, whether it be through an executive exchange programs. And the, I can remember serving on a board of, uh, uh, organization up in Gainesville, Georgia called channel challenged children, a channels child, which was mainstream and kids with disabilities and make sure that they don’t feel left out of the process. And so it just was happening. It wasn’t something that I said, I just want to, it just was in me in my, in my DNA. So no surprise when I decided to leave J and J and find another company to work with, I wanted those elements to exist, the ability to help others and, you know, make a difference, uh, quite frankly, but I’ve never considered that to be the purview of just nonprofits.

Charles Redding (22:58):

Right. You know, the way I was raised, you just do that for where you are. And then as I saw that these were purpose when I call them for purpose organizations that were out there, who entire magnate was of around ignition was just so refreshing, you know, for me. And I felt that was a good transition for me as a next step, uh, particularly because of the supply chain and we’d get into it. But the supply chain aspect of, uh, companies like much here, which, you know, aren’t typical skill sets you find and, and met non-profits right. Most of them are transaction-based, uh, doing some type of after school programs, but here lies a company that many of the skills and competencies that I were very successful in utilizing within J and J we’re very much needed, uh, in the nonprofit sector. So just a good, just a good knowledge, I think, uh, to, to drive a continuous improvement.

Enrique Alvarez (23:53):

No, it sounds like a perfect fit actually from, for the career that you’ve had and the exposure that you’ve had living in all those different countries, and then just coming, uh, coming to my chair. And with that said, why don’t you just tell us a little bit more for everyone that’s listening to us right now. And that’s, I, Adrian mentioned there’s people from literally all over the world. So if you could just give us a little bit of a summary as of what metier is, and then tell us a little bit more about MedShare supply chain and we’ll deep dive into met chairs, uh, costs and purpose and sustainability, which is very interesting to everyone.

Charles Redding (24:25):

Sure, sure. So, I mean, we are Metro as a follow one C3 non-profit humanitarian aid organization. Our mission is to improve the quality of life of people in our planet. And so what you should gather from that is twofold. One we’re very passionate about, uh, helping people, particularly addressing healthcare disparities around the world. Uh, we literally repurposed, uh, products that it tended to be discarded in many instances and, and to save lives. I mean, we are constantly looking for, uh, sources of quality, medical supplies and equipment that we can repurpose to these communities that are struggling to get this quality equipment. So that’s what we do. Um, and, and one of the things I’ve tried to bring to my chair as well, Jordan, a company back in 2012, our mission was, was bridging the gap between surplus of these. So it was very, I need to tell this group, it was very supply chain.

Charles Redding (25:21):

Uh, our focus is focus a lot on how we did things and my passion was always as the why we do it. And so really just trying to bring them a lot more of that personal contact with the recipients we serve, what are their needs and how are these products that we’re delivering to them addressing these health care needs and, and so nasty evolution that we’ve been on. And we’ve translated to just shipping containers of products to now to be a very programmatic, you know, we have programs around maternal child health around infectious disease control and prevention, which, Oh, by the way, we’ve been very active in this COVID-19 delivery. Yeah. PP, uh, all these communities, both here in the us and abroad, uh, we do a lot around disaster relief, which event that’s a, you can do a whole study on supply chain management as it relates to disaster relief.

Charles Redding (26:11):

And one thing I’m really big on it because this is around sustainability is we, we offer this Baumann engineering training and support, which we help with the installation of the equipment. But more importantly, I think we have, we train them on how to use it, repair it, maintain it, keep it going. Uh, we hear statistics about 70% of equipment, particularly Sub-Saharan Africa going on use because they either don’t know how to repair it. They might experience paused manuals. So we address that need, uh, as well. And, um, and because we really truly believe our job is not just to give fish, but we really want to teach communities how to fish and sustain without us. And so a lot of my work is driving that long-term sustainability by, you know, partner with these communities to help them solve the issues that they are they’re faced with.

Adrian Purtill (26:58):

Uh, just a couple of, uh, uh, there’s a question come in from, uh, from Claudia. Um, how has e-commerce impacted your supply of donated products? So also if you could feel that for us.

Charles Redding (27:10):

Yeah. I mean, so, so let me talk a little bit about our sources of supply. Maybe that that’ll help answer the question. So, so typically we get surplus products from hospitals, uh, and this combined way of new product introductions. It could be, uh, when you’re doing a surgery, you take out more than you need for the surgery, but you’ve already built a patients. So you can’t put her back in the supply cabinet. So, so we get a lot of that. And so we partnered with hospitals on, and I don’t consider it as waste to the hospitals, but we, we partner with them on, um, on providing opportunities to save otherwise right beyond the sphere. So we do a lot of work with that. We also get products. We have a lot of relationship with direct manufacturers. So with a lot of the companies like the, uh, out of the house, the J and J is companies that are manufacturing products and go to distributors that go to the hospitals are in some cases, they manufacture the donate for us, which has been fantastic, uh, particularly as it relates to some of our disaster relief, but also they have manufactured overrides.

Charles Redding (28:11):

They have same situation. Once they introduce a new product, the hospitals no longer want the old, uh, so we’re able to, that could be a regulatory change, um, that leads to access. So we get a lot of that. And then we have the individuals that come by and drop, you know, various things off. So, so e-commerce from that standpoint, really hasn’t except for, we see the introduction of new players that are getting involved, the Amazon, some of the, uh, even some of the, um, uh, drug stores, the Walgreens CVS is, are getting in there. We see E-bay out there with medical supplies and products. So I think the one thing that it, it competes with us for a little extended people think they can find, uh, they can sell things rather than, rather than donate. Uh, but so far so good. And we really want to make sure our model wasn’t set up based on hospitals being any efficient. So, so we really, really tried to drive those corporate partnerships. And I would say 65% of the products we get donated today come direct from manufacturer distributors. So not even from the excess, from, from hospital.

Adrian Purtill (29:13):

Thanks, Charles. Great explanation. Uh, Cody, I hope that helped, um, something I’d just like to bring up. Um, as I made a, made a great point, uh, earlier in the, in the chat, um, she’s, uh, she’s pursuing an MBA, she’s an engineer. And, uh, she said, she feels, there’s a, there’s a real lack of a focus of, um, a curriculum around at college, around, uh, leadership and communication. And, uh, she, she mentioned it in engineering and then another guest of ours. Uh, Peter said that in fact, that’s, that’s across all fields of study, he feels. And so I just want to turn it over to you as to what your thoughts are about that. And, and how important do you feel that is?

Charles Redding (29:51):

No, I, I think it’s, I think it’s incredibly important. And, uh, but I, but I would say this, I know at Johnson Johnson, we had sort of a leadership, uh, Institute. And so we, we, uh, developed what we call standards of leadership and then a lot of training around leadership because we saw that coming in that lack of, cause it’s not something that’s intuitive that you learn, uh, while you’re in college, you spend all your time focusing on the core of your degree. I think one thing to a schools like Georgia tech, if I could push down, I remember when I started there, one of the first freshmen seminars they said to us, we’ve got to make sure you can talk to your neighbor on the laugh and your neighbor on the right. That was a key component. And so, so yep. We got to take electives.

Charles Redding (30:33):

You got to take stuff that has nothing to do with engineering. Yep. You got to be great communicators. Yep. You’re going to make sure you can lead because you’re going to have lab groups, you’re going to have leaders. And so I think there are schools that understand the need for that. But more importantly, I think there’s a lot of companies that spend a lot of time on Justin Stillman leadership. And there’s a debate on whether leaders are born or, or learn, regardless of that, I think there are skillsets that can be obtained, you know, with the proper training. And, uh, and certainly for those that are engineers, the knock on engineers, always, they aren’t great communicators. They aren’t, they don’t have great interpersonal skills, you know, put them in a lab. And so I sort of broke that mole, as you can tell, which is why, you know, in my career early on, I sort of switched from straight engineering over to management because I was able to demonstrate those key skills and competencies related to people. Yeah. So I think that they recognize that and coupled with a good sound engineering background, boy, you could, you could really go far because it’s not enough to just leave a business, but the know the ins and outs of how the business run. Well, that’s a great, that’s a great combination.

Adrian Purtill (31:41):

Yeah, absolutely. Thanks Charles. Uh, and Greg pointers area and Peter, thanks for your input. Um, Charles Greg, big, broad question for you now. Um, what is, um, Mitch’s current plans, uh, and what are your future plans? And, um, as an aside to that as well, are there regions in the world that you, that you haven’t covered yet, uh, and you plan to, or regions that you’re in, but you feel you’re not as strong as you’d like to be.

Charles Redding (32:10):

Yeah, probably yes, right down here, we’ve, we’ve touched, we’ve touched over a hundred different countries, you know, anywhere else. So it’s probably about 200 countries in the world, so yeah, so it was probably a hundred others that we don’t, but our focus is primarily in those, uh, those crutches where the need is. And so a lot of our work tends to migrate toward Africa, particularly Sub-Saharan Africa. Uh, I would say the Caribbean basin central South America in some cases. So, so we’re not wanting to do a lot of work in Europe or, you know, the U S but we do something. So there’s always opportunities for us, uh, at one of our key metrics and one that I, uh, wanted to really stress from last year, we measured a number of people, sir, we feel that’s a good indicator of the reach of our organization.

Charles Redding (32:53):

And so we serve in aware we’ve, we’ve, we’ve gone between one to two, we serve on average about 2 million people a year, which sounds on the surface, lots of great number, but we just went through, I just took the board through a, uh, a visionary exercise where we took a look at our strategic plan, confirmed it, but I wanted to paint the vision of, uh, you know, five and 25. I wanted to position the organization to be able to serve 5 million people or more by the year 2020. And so that’s going to fundamentally change a lot of our strategic imperative, which we have three. One is we want to drive greater recipient impact. So we’re doing a lot of work to make sure the work we’re doing is impactful for the recipient, not tactful from that chair, but it has to be meaningful addressing the needs of our shipments.

Charles Redding (33:37):

Our second one is around, uh, I want to grow, but I want to do it on a capital efficiently. So I introduced this capital-efficient growth, meaning that it’s not about planning, Metro plants open up more warehouses, you know, getting the organization, understanding inventory turns, right? We want to get that inventory and get it out, get it to the people be, I hate the word warehouse. I love the word distribution center, right? So I don’t want to just warehouse things and have them sitting there or not, but so we want to grow, but again, I want to do it in a capital efficient way. So we’re going to have more partnerships around, uh, delivering product, getting product in and getting out. And then the third was more of an internal. I want to drive an introduced the notion about organizational excellence and really created a vomit to work as one that shear right now, I have three regions in which I have a Western region Northeast and Southeast where we have warehouses, but that’s not how I want to measure our growth.

Charles Redding (34:32):

Our growth want to be as you know, how many regions of the world are we touching, uh, with these life-saving products that we’re introducing. So just getting the organization around that. So I’m expired. I’m very excited about what that’s going to mean in terms of increased fundraising, increased partnerships products, and ultimately serving more people and improving, you know, improving health outcomes for a lot of marginalized communities around the world. Clearly here in the us, we do a lot of work with us, safe in the clinics, which serve, uh, in uninsured, under insured individuals. And we provide support to them as well.

Enrique Alvarez (35:07):

Fantastic, great, wonderful, very ambitious plans. And, and I know you’ll get there in Rica. Any comments you want to run through? Well, yes, that me again, it’s been super hectic. Uh, Charles, cause I’ve been trying to read the comments and they’re just pouring really engaging a lot of people out there and it’s around the world. So I’m trying to do my best for the audience to filter some of the questions and comments, but Kelly Barner, I think it’s a critical point that made sure was not built on the assumption that hospitals always be an efficient, having multiple sources of supply that allow you to cheer for the other players in the supply chain is critical. That’s great. Claudia has another question. Really? Good question. Uh, Charles question, what role do transportation partners buying your ability to meet your mission?

Charles Redding (35:54):

Well, great. Great. I mean, I mean, you know, certainly we, part of our mission is we have a lot of, uh, transportation partners that, you know, ups, you know, being one, uh, Flexport. Uh, so we, we depend on number one, we have, we, so we’ll talk a little bit about our model, but we provide sort of a Nan solution for our shippings, meaning we take care of all of the transportation. So once we put, so we have a series of, uh, freight forwarders that we work with and logistics companies that keep up with a lot of the requirements around the world. And we’ve been really fortunate to have some great, great partners that have, uh, they provide intelligence for us. They have provided gift and con shipping, you know, every year that we don’t have to pay for. Uh, they have partnered with us on delivery of, uh, you know, just-in-time supplies, particularly in the disaster relief.

Charles Redding (36:48):

I can’t tell you the number of times that we’ve reached out to some of our shipping partners to help us fly things in, uh, to a country that needed right away, as opposed to putting it on a container. So it’s critical and transportation. Um, you know, Randy, my, my COO and we sit down and talk all the time about, you know, who are the least lists of our key transportation partners and how are we, uh, stay in connected? You know, how we try to diversify too as well. We try to mix it up. So we don’t have all of our eggs and certainly in one basket, but a missionary. That’s what I was just another one who does a lot of work in the humanitarian aid space. Uh, but it’s really based on capabilities to get into a lot of the countries that we want to get into. And we find there are various differences. Some sort of can it’s M sub came up, uh, the criminal where, you know, the thing about our work is that we don’t go to easy places usually where there’s poverty, those are pretty, it was a pretty difficult places to get into. So, yeah, exactly. So it’s not, it’s not shipping to grab a Florida, uh, wish boat. So typically we want the product, the expertise of our partners to come forth and help us, you know, help us with our documentaries.

Enrique Alvarez (38:02):

Great point. Kristy Porter brings up a great topic. She would love to hear a little bit more about supply chain and disaster relief. Uh, I know you guys are big and you do a lot. Could you tell us a little bit more about just specifically disaster relief and how do you kind of react to emergencies? Like the ones we’ve seen so many times?

Charles Redding (38:21):

Yeah, we’ve really changed in that. I mean, we used to be sober or try to be responsive and I wanted us to be a little bit more predictive. And so we created a disaster relief program. So we are, we are actively looking for partners that we allow us to preposition products, uh, before whose ashes occur also the fundraise before disasters occur. So we can respond to that in a quicker manner. And so we have a lot of partners. So the monitor reason we were able to respond, we ship, I think we, we, uh, distributed over 4.8 million units of PPE during this COVID-19, which is incredible. And the, and I was saying, we, we sent the first two to 3 million directly into China when it was a big issue at the time and then, and evolve. And the reason we were able to do that is because we had an old hat because we already had a partner for disaster relief.

Charles Redding (39:09):

And we know that these are the products that are needed across all those ashes, not at times of steep, the PPE type products. So we were sitting there with a sufficient inventory that allowed us to, so we’re really so, so this, this notion of disaster prepared as a, something that we’re trying to embrace and talk to our partners about, we had, we had, uh, transportation partners already identified, uh, that we, uh, we could, we could work with, uh, an event of disasters. We had, uh, product suppliers that allowed us to reach out to them at the time of the disaster. So, so when I think of supply chain, I remember when I was at J and J we used to always, we used to divide them into four buckets. We should talk about, and in terms of planning, sourcing, making the litter. So I’ve carried it.

Charles Redding (39:52):

So think about that plan source make deliver. That was how we broke down a supply chain and I’ve done the same thing that next year, we look at the planning, understanding we have a pretty good entail in terms of, you know, types of disasters when they occur, you know, what’s needed, uh, sourcing. We want to have a great number of suppliers already identified transportation partners, GIK farmers, and a good protocol around how we would respond. So we’ve developed a lot of that. Uh, the may process really comes around the volunteers and inventory and making sure we had, you know, these types of products in place. And then certainly the, uh, uh, distributed, uh, spoke to our distribution network with our partners and getting it out there. So that’s our philosophy, but I think what I want to leave you with is it’s not enough to just be after the fact, you got to plan ahead.

Charles Redding (40:41):

And because a lot of our vet share, we’re not first responders. So we find most of our work occurs during what we call a recover rebuild phase. When we go on there, they’re trying to, you know, rebuild the health system that has been devastated. Father’s last thought we found out where we’re much more impactful during that phase. Then, you know, first responders down during the first responders phase, we equipped what we call these medical mission teams. So these are usually medical teams that are being expanded to these areas. And, uh, we, we equipped them, you know, with, uh, some key medical supplies, so they can go there and render, they run their hand up. We put a lot of thought into it.

Enrique Alvarez (41:18):

No, I’d say it sounds like I’m pretty sure you did. And it sounds like you’re actually are incredibly, uh, BC helping others. And what Metro is doing is incredible. It’s inspiring. And, uh, and we thank you for, for really, uh, leading by the example. Um, another question that I had in terms of, um, as we kind of wrap up the show, and again, the comments and questions keep coming, and we could probably be here for at least another two, three hours, and we’ll probably have to reschedule, uh, another one and it’s been fun. So I would love to do it again. And thank you for sharing all your, uh, your story. Um, one, one thing that you would like to challenge our audience on, I mean, as we close the program, what would be one thing that you would like to challenge the audience, uh, and maybe inspire them to do?

Charles Redding (42:11):

Yeah, you know, it’s the same challenge I just entered. I just issued to my board and to the staff through, I think fundamentally we’ve got to change our mindset and not consider organizations like Matt, Matt shares charities, and began to fade more around philanthropy. And the key difference being, you know, charities offer response to some issue, or they try to give things to address it at the time, you know, that’s noble, uh, it helps. But I think when you talk about philanthropy, you have more of a partnership and understanding of ongoing the issue began to fundamentally get up the causes of these issues. What is causing, you know, fragile health system, what is causing, and, and so you have all of our programs that you can support contagiously and make sure you understand the, and then, you know, allowed programs with donors to, to address that need.

Charles Redding (43:02):

I think that that fundamental shift in how or nonprofits are look us up and we all have to just change it. These are incredible organizations out there doing incredible work, but we want to make sure it’s sustainable and not just continue to put band AIDS. Uh, and then the same thing that calls them as arranged laceration of steel. They’re less, less a chat, those things that led to the laceration to begin with. And, uh, so we encourage everyone. If you can help us and not just met you, there’s a lot of incredible companies, some with dementia, trying to do this work, uh, be a part, be a part of the community, help out in a way you can volunteer, donate your money, your time, your treasure, your own time, talent and treasure is what we always talk about. So just get involved, just get involved.

Enrique Alvarez (43:45):

Sure. So insightful Charles Redding, predictive disaster relief, as opposed to reactive we’ll well done, sir, a lot of, uh, congratulatory emails and texts coming in. So definitely well done. Uh, Kelly, interesting reflecting on the difference between charity and philanthropy that the service would pause for thought for sure. Christy, excellent point about charity, this philanthropy, um, Charles, it’s been a pleasure. Thank you. Thank you so much for giving us a little bit of your time today. And, uh, before we let you go work in, uh, our audience, uh, contact you contact MedShare, what can they do? Cause it feels like everyone’s inspired and, and maybe it could be a good time for them to go ahead and act participate in being involved as you suggested that we should do. I mean, so first of all, everyone for,

Charles Redding (44:32):

Uh, participating in your questions are rich. Great. I enjoyed it. Uh, you can find out more about meshes. We have a website is www.medshare.orgdoesmbdshare.org. Uh, there’s a lot more information about our organization. The programs we’ll have. So do that. If you’re near one of our facilities in Atlanta, uh, San Francisco, California, or the New York, you know, Secaucus, New Jersey area come out, you know, volunteer at one of our sites, you can come see one of our warehouses, meet our staff and, uh, learn more about, uh, the skirt movement that we’re on. And this it’s truly a movement. And we don’t look at it as just a solitary act of kindness. This is, uh, uh, something we’re trying to philosophical change in our world. And that’s the, this gap in health, healthcare disparities and make sure everybody feels like they deserve it

Enrique Alvarez (45:25):

Of quarters and absolute, very powerful words. And, uh, just for everyone that’s listening that actually has the opportunity to go and visit MedShare and volunteer for them. We did that, uh, as vector, uh, UN uh, before the pandemic and we’ll do it again, uh, and it was a great team bonding exercise to do, right? So it’s not only, you’re only helping people. You’re not only actually packaging all this amazing things that are going to save lives, but at the same time, you’re actually doing something for the team and it was a great event. So I, I will strongly strongly recommend that if there’s any companies out there in Atlanta or San Francisco or wherever else, uh, MedShare is participating actively and has a warehouse just use it as a good excuse to, uh,

Adrian Purtill (46:09):

Hang out with your, with your excuse, to do stuff. You’re good. It’s a good excuse to

Enrique Alvarez (46:13):

Do something different and get out of the office, help someone. And just,

Adrian Purtill (46:19):

There’s a wonderful Mexican restaurant, pretty close to that’s true, but it was incredible. It’s a little hole in the wall, but man, it was, do you know what we’re talking about? We’ll have to find that out and then go together.

Charles Redding (46:41):

So I’m very discerning with my Mexican food as well.

Adrian Purtill (46:43):

Well, I’m Mexican, so we need to talk. So, you know what I mean, though? Right. We will find out and let you know where that places cause it’s amazing taco Toto of guy.

Enrique Alvarez (46:58):

I gotta go back and maybe do another one just on food. Cause I know I

Adrian Purtill (47:02):

Would love, but

Enrique Alvarez (47:04):

No, thank you so much Charles, for being with us today. Thank you very much for the audience. And again, we’ll schedule something in the neck, in the future to see how you guys are doing and thank you once again for what you do. Thank you all. Thank you so much. Thank you, sir. Adrian. That was, uh, that was fun. That was incredible.

Adrian Purtill (47:22):

That was great.

Enrique Alvarez (47:23):

So many, so many things, so many, I mean, tons of, uh, notes and comments, uh, Scott Luton would say, uh, 17 pages worth of notes. Um, it was, it was a great, great interview. I enjoyed talking to Charles. They have, he runs a tight ship. I’d met here. Yeah,

Adrian Purtill (47:39):

That’s good, man. It’s good. He’s a, no, he’s a good eater. He’s nice. He’s uh, I like him. Um, yeah, I’d say it’s uh, it’s a good organization. Um, no, I think the flow is great. I liked the, I liked the format, man. It’s not

Enrique Alvarez (47:51):

No good question. So an Adrian, uh, before we close it to our audience, uh, is there, um, what was your favorite part if you actually had to pick one of the, uh, things that Charles mentioned today? What, what, which one would you live with?

Adrian Purtill (48:06):

I just, I think the, um, how are you, how he empowers the staff? Uh, I think the collaboration, uh, what he’s learned from Warner’s overseas experience, uh, on managing teams, um, and, and, um, you know, getting the beginning of the best out of people and working together as a United force, I think is really refreshing together. Um, I also love the format and that, um, uh, the, the, uh, our guests that joined us, uh, first of all, thank you to everyone for joining us, but, uh, it was great to see all the interaction between the guests. Uh, they were commonly commenting on each other’s posts and, and chipping in. So I think, I think that was wonderful to see that happening. I agree. Sounds good community, right.

Enrique Alvarez (48:48):

Peter, Peter coming and Natalia has been with us for a couple of shows and it’s, it’s great to see that kind of comadre forming and hopefully we can all kind of funnel some of that into giving back, making this possible for the world and helping organizations like my chair. Um, once again, for everyone that listened to us today, it’s a pleasure being here. And if you enjoy this conversation with Charles Redding and MedShare display free, free to join us, uh, supply chain now, uh, dot com, you can visit our website. You can sign up for the podcast, wherever the podcasts, uh, wherever you get your podcasts from. And you can also visit our YouTube channel. Once again, this has been another incredible episode of logistics with purpose, thanks to Charles things to met chair and Adrian, thanks to you too. It was fun.

Adrian Purtill (49:36):

I really enjoyed it. Thanks Enrique. Great to be a part of this. Thanks for everyone for joining us again. I’ll see you again soon. Bye. Bye.

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Surplus Medical Supplies Meets Sustainability: MedShare's Purpose is Rooted in Repurposing

Featured Guests

Charles Redding has served as CEO and President of MedShare International, Inc. since 2014. From 2012 until 2014 he served as Chief Operating Officer, leading efforts to expand to a third region in the Northeast with a Sorting and Collection Center in Secaucus, New Jersey. Under Charles’ leadership MedShare has experienced record-breaking years of humanitarian aid shipments, programmatic interventions, fundraising and community outreach. His strategic shift from outputs and a relentless focus on measurable outcomes and impact are recognized as major contributors to the organization’s expanded success. His leadership in responding to the 2014 Ebola Virus outbreak in West Africa and the 2020 COVID-19 pandemic garnered significant recognition and accolades. He was named Georgia Trend’s 2021 Notable Georgian. Charles honed his global leadership skills at Johnson & Johnson from 1988 until 2011. As Vice President of Global Operations for the Aesthetic Medicine Business (Mentor), based in Santa Barbara, California, his responsibilities encompassed 1,200 employees in the U.S., France, The Netherlands, and Mauritius with multimillion dollar operating budget. Early roles with the multi-national medical devices, pharmaceutical and consumer goods manufacturing company included serving as the first Plant Manager for Ethicon, Inc. (J&J) in Juarez, Mexico. While based in Shanghai, China he served as Director of Asia Pacific Operations, managing medical device manufacturing facilities in China and India. His work abroad informed his recognition of global health and human services deficiencies. A successful transition to non-profit leadership is reflected in MedShare’s 4-Star rating by Charity Navigator and the Platinum Seal of Transparency received from GuideStar. MedShare also is a key member of Partnership for Quality Medical Donations (PQMD), InterAction, Center for Global Health and Innovation (CGHI), Medical Surplus Alliance (MSA) and the Georgia Global Health Alliance (GGHA). Charles is Vice Chair for the Center for Global Health and Innovation and serves as Advisory Board Member for the Ray C. Anderson Center for Sustainable Business at Georgia Tech and Georgia State’s School of Public Health. He is also a frequent speaker to civic organizations and presenter at industry events. A native of Atlanta, Georgia, he holds a BS Degree in Chemical Engineering from Georgia Tech and a certificate in Team Management from the Daniel School of Management at the University of South Carolina. He resides in the Atlanta area with his wife of over thirty years and his son. He enjoys reading, sports, teaching, mentoring, and developing people. Connect with Charles on LinkedIn.

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Enrique Alvarez

Host, Logistics with Purpose

Adrian Purtill

Host, Logistics with Purpose

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Patch Reilly

Data Analytics and Metrics Intern

Patch is a fourth-year Management Information Systems and Marketing major at the University of Georgia. He is working with Supply Chain Now in data analysis, finding insights and best practices to increase company efficiency. Patch previously worked as an intern at AnswerRocket, a data analytics company where he gained invaluable knowledge about analytics, webpage SEO and B2B marketing best practices. In his free time, he enjoys playing tennis, going to concerts, and watching movies.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Karin Bursa

Host of TEKTOK

If there’s one Supply Chain ‘Pro to Know,’ it’s Karin. She’s earned the title for three years and counting – culminating in her designation as the “2020 Supply Chain Pro to Know of the Year.” Karin is also an award-winning digital supply chain, business strategy and technology marketing executive. A sought-after speaker at industry conferences, you will find her quoted in a variety of supply chain publications – and active in forums like ASCM/APICS and CSCMP.

With more than 25 years of supply chain experience, Karin spearheaded strategy and marketing for Gartner Magic Quadrant Leader and IDC MarketScape Leader, Logility. Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Today, she is a sought-after advisor helping high-growth B2B technology companies with everything from defining their unique value propositions to introducing new products and capturing customer success. No matter their goals, she makes sure her clients have actionable marketing strategies that help grow global revenue, market share and profitability.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Jamin Alvidrez

Founder & CEO, Supply Chain Now
Host of Supply Chain Now, Veteran Voices, This Week in Business History

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Jeff Miller

Host

Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business.  Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.

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Amanda Luton

Chief Marketing Officer

Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM.  When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or singing second soprano in the Grayson United Methodist Church choir.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Allie Krasinski

Marketing Coordinator

Allie is currently completing a degree in marketing with a certificate in entrepreneurship at the University of Georgia. She got her social media start through an internship with Shred, a personal training app, and she’s been hooked ever since. She works to optimize our following base while assisting the team with content creation, influencer outreach and other marketing endeavors. Allie can’t wait to keep growing alongside Supply Chain Now.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Natalie Dutton

Marketing Coordinator

Natalie is currently pursuing a degree in marketing with an emphasis in digital marketing and a certificate in new media at the University of Georgia. If there’s one thing she’s learned at the Terry College of Business, it’s that the supply chain is a dynamic, unifying force that’s essential to any business. Natalie helps to amplify the voices of the supply chain here at Supply Chain Now by assisting with media management, content creation and communications.

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Ben Harris

Host

Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.

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Page Siplon

Host, The Freight Insider

Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).

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Page Siplon

Host, Logistics with Purpose

Kristi Porteris VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Alex Bramley

Sales Support Intern

Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.

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