The AI is “constantly optimizing. We see an improvement of about 10-15% from the day the system goes live to the end of the first month and a half. It’s always optimizing. It does what a person does, which is highly complex thinking, it just does it in milliseconds as opposed to seconds.”
– Mark Messina, Chief Operating Officer, Geek+ Americas
Companies are constantly striving to achieve ever higher levels of efficiency. They have to have the right combination of people, equipment, and technology to manage average production levels as well as peak seasons. They have to be ready at all times without spending more than necessary.
Geek+ is the world’s leading provider of advanced robotics and AI technologies applied to logistics. Their solutions address complex business challenges, but they also understand that the constraints that determine success are constantly changing. Leading companies have to be efficient, productive, and agile on a moment’s notice.
In this interview, Mark Messina, Chief Operating Officer of Geek+ Americas, and Rick DeFiesta, Director of Business Development at Geek+ Americas, tell Supply Chain Now Co-hosts Greg White and Scott Luton how companies are leveraging robotics and optimization software to handle a number of logistics and supply chain challenges:
[00:00:05] It’s time for Supply Chain Now Radio Broadcasting Life Supply chain Capital of the country. Atlanta, Georgia. Supply Chain Now Radio spotlight’s the best in all things supply chain the people, colleges, the best practices and the critical issues of the day. And now here are your hosts.
[00:00:29] Hey, good afternoon. Scott Luton here with you libeled supply chain. Now welcome back to the show. On today’s show, we’re speaking with one of the world’s leading robotics firms. Stay tuned as we look to increase your Supply chain Tech IQ. One quick programing note for get started here. You can find supply chain now wherever you get your podcast from Apple podcast, Spotify, YouTube, you name it. We’d love to have you subscribe so you don’t miss a single thing. Joining me today, my fearless and esteemed co-host on today’s show. As usual, Greg White Serial Supply chain Tech, your trusted advisor. Greg, how you doing?
[00:01:06] I’m doing great. I am glad that we are all present and accounted for. We’re getting this thing rolling and I’m really excited about this technology. So I’ve experienced some experience with similar technology from way, way back in the retail days. That’s right. And really set about the getaway guests, you know? Yeah.
[00:01:26] Well, I guess we’ve got here are making news and they continue to expand, including here in the States. So really excited to have Mark Masina, chief operating officer with Keith plus Dowson remotely Marquet doing very well.
[00:01:39] How are you?
[00:01:40] Fantastic. Great to have you. And then here in the studio with us, Rick D.C.s, the director of business development for the Americas for Geek Plus. Rick, how you doing? Great. Great. Happy to be here, Scott and Greg. All right. Well, we’re going to we’re going to dove right in. So, you know, before we start talking shop, before you start talking about the growth and innovation that E-Class is bringing to the market, let’s get the both of you. So, you know, Mark, let’s start with you. So tell us about where you’re from, a little about your upbringing and then let’s talk about your journey into your current role.
[00:02:12] Sure. Thanks for having us on today.
[00:02:15] So Mark Mishan, born and raised in the New England area, came up in the Boston area and then moved to southern New Hampshire for about twenty five years. Imagine Boston has become kind of a center of excellence for robotics of all sorts around Logistics and warehousing and this sort of thing. So it’s a good area to come up in. I went to the University of Marcello’s and spent 25 years in New England, had a lot of mountain biking and jet skiing, skiing in the mountain, the White Mountains there. It’s a great place to live.
[00:02:51] And then about four and a half years ago, I think I had some sort of a mental break and moved to Southern California. Just figured I’d give it a try. It turned out really well. It’s a nice area. And, you know, interestingly, there’s a lot of innovation in this area that’s just starting out. So we’ve got a few competitors and a few enemies in the area. Let’s say that we you know, we all we all sort of share the same talent pool. So it’s been very interesting and it’s great to be part of this ecosystem as a as a grows in Southern California and not have tech totally centered, say, in the Bay Area. Yes. So that’s a bit about me. You know, how he came up and my upbringing and schooling and that sort of thing.
[00:03:34] You mentioned the weather out there in southern Dallas. Probably his break, don’t you think? Twenty five years, two to four feet of snow a year was the break. Maybe, you know, you would think so.
[00:03:45] I really enjoyed snowmobiling and skiing and the cold never bothered me. But if you put me back in the cold today, I was just out in Arkansas and it was pretty close to, you know, snow and freezing. And it was a big baby out there, I think four years out on the West Coast.
[00:04:01] And you just get pretty soft pretty quickly. Yeah.
[00:04:05] Yeah, it’s the way the weather is fantastic. We have great sunsets every night. And, you know, it’s it’s just nothing I can say negative about that. That’s for sure.
[00:04:15] So, Mark, switching gears a bit. Tell us about your movie, your professional background, kind of Reader’s Digest. What what what did you do prior to your current role as CEO of.
[00:04:25] Sure, so cut. She’s over 20 years in engineering with its product, mostly in product, filament and operations around engineering. So now that covers design and development of all sorts of robotics for 20 years, whether it’s medical robotics, industrial robotics, Logistics and robotics, I’ve done everything from one day to these, you know, million dollar bowling allies or is to design for a million delivery drones and everything between warehouse ATDC Amar’s very low cost factory automation, very expensive factory automation led engineering teams, built engineering teams from the ground up and also managed to deployment software side, etc. So it’s kind of covered the gamut on the up on the engineering side and down on the operation side have had exposure to, you know, global engineering organizations where we need to roll out technologies, get them adopted by an organization, manage changing mindsets, all this sort of thing as well. So it’s been an interesting ride on the way to gate. Plus, I do have, you know, also relevant experience doing what we do here today, have designed, you know, and deploy robots in the thousands. And, you know, happy to be with Keith Plus where we’re 850 strong and have an R&D group of about 300 software and hardware engineers. So it’s it’s a really interesting place for me. And it’s a it’s a interesting culture where we’re a Beijing based company.
[00:06:05] Coming from, you know, working with Chinese companies as either a customer or as a developer, coming to lead some of our operations. It’s been very interesting.
[00:06:17] Yeah, we’re looking forward to learn learn a lot more about Geek Plus and the growth and the value that you bring into your clients here momentarily. But before we do that, Rick in studio with us here, Rick D.C.s, to listen. You know, you look a little better as well. So tell us about where you grew up. And then let’s also learn about some of the skeletons in your closet from a personal or professional standpoint.
[00:06:38] Sure, sure. So I’m a service brat, actually, when my dad was stationed in Japan and chased my mom around.
[00:06:49] So so I was I was born in Tokyo.
[00:06:52] And then as an American citizen and at a very young age, we came back to the states and and he was with the Air Force. So we moved around quite a bit in the US. So so so change is something that I’m very comfortable with and got to see a lot. But, you know, for for fun, as I got older, I actually obtained my commercial license for flying. So I’ve owned a few planes and the morenot license. Yes. Wow. Instrument. The whole thing. Wow. So. So, yeah, I was fortunate to actually work in the industry and be allowed to actually fly around instead of having to take commercial. So so that made traveling fun for a few years. And you know, basically I got in the industry in the mid 70s, start off in the fork truck industry and as you’re walking around warehouses, you notice that not everything’s on the ground. You start looking up in the air and you see these things called conveyers and sites. I ended up switching to that industry. And so I’ve been in the industries since then and seen a lot of changes, acquisitions mostly and mergers and a lot of technology.
[00:08:07] You know, even before they recalled what they are goods to person, before it was just there’s an a_s_r_ system and a crane and it brought something out. It took what you needed, then went back. Right. So same thing with a DVD. And it’s been an interesting during a technology wise and and how it eventually migrated over to software, which to me has made it a lot more interesting. You know, it’s because it’s not just steel anymore. So it was just. And then coming the geek plus was kind of a natural thing. Where I was prior, we were basically selling other people’s similar type products. And and I wasn’t aware of geek class. And then when I started looking into it, realizing that like the sleeping giant. Yeah. That that, you know, is already making a lot of inroads outside of the US. It just piqued my curiosity. And of course. So he’s excited to be part of, you know, making something great. And that that’s all doing here. Absolutely.
[00:09:11] I don’t own quite a run. So let’s let’s shift gears. Let’s talk more for the two, three audience members that may not have heard of Geek. Plus, let’s make sure they know what the company does and and how the company is. Bringing change. Industry Smart. I’ll start with you.
[00:09:29] So keep +S established in 2015. I think the industry recognized how Agee’s had impacted e-commerce. One of the world’s biggest e-commerce players relies heavily on automation and automation in the Logistics space is really traditionally has been heavy iron, I call it. So a lot of convenience, but a high tech conveyance but still commands a lot of fixed infrastructure ARAX or a SRS sort of thing. And when H.P.D. Kind of hit the hit the floor, it changed the way the operations worked. You know, when everybody in e-commerce suddenly noticed this because the ability to deliver packages, you know, the goal I think for the world is deliver packages instantly. And everybody is approaching, you know, two day delivery, same day delivery. Soon it’ll be half hour delivery. So it’s it’s really a technology that enables e-commerce and Logistics in general. So, you know, the company, like I say, was founded in 2015 in Beijing. And our goal is to deliver this technology to three people, eCom, etc. Anybody who moves something in a warehouse or even on a factory floor. We also have, you know, sorting robots. We’ve got a very broad spectrum of solutions and we continue to develop more with our 300 strong R&D team.
[00:10:59] Mm hmm. Wow. And Rick, what else would you add to that in terms of what Geek Plus does?
[00:11:05] So so as Mark mentioned, we’re really more of a software company. We have a very, very robust package that basically does a lot of optimization. And we just happen to have these robots that help facilitate that. We basically we could take a customer’s orders for the day and be sure that we’re not duplicating effort constantly. You know, looking at what’s coming in for the day, giving visibility into what we do and what the what the customer is doing so they can actually plan their labor better, especially with a lot of companies using temps sometimes when they’re peak and Trident can plan, you know, when can I send these people home or are we going to end up working overtime today? So so that that pieces is very extensive. And I’ll tell you, that’s having been in the industry, that’s what actually kind of separates us from the other companies there.
[00:12:04] They make robots and they need somebody with software to make their system work.
[00:12:08] And we’re kind of the total package abolutely. Right. I guess your intelligence is what really I mean, that the technology that you’ve built, the software technology you’ve built is really what drives the robots rather than vise versa.
[00:12:25] Yeah. Yeah, that’s that’s true. I can speak to that. You know, the the software itself we see, you know, to the forecki an improvement in efficiency and in density. There’s a lot of levers you can pull with the software. So when you have fixed infrastructure, you know, the design has to be right and it has to fit your order, your your business that day. But business has changed quite a bit now, especially in e-commerce. Whatever’s popular that month or that day can can require different infrastructure, but you can’t do that with heavy iron. So now our software user, they either constantly balance and optimize the inventory flows throughout mapping, et cetera. There’s very little intelligence on the robot. Now, I know our hardware guys would kill me if they heard me say that, but in reality, it’s it’s an eye Auty device, right?
[00:13:16] It’s it’s a sensor. It’s got various sensors and it’s it’s an actuate or the real intelligence is in our cloud infrastructure, in the platform itself. And that’s where we see increased efficiency in the human aspect and increased efficiency in the storage density. So as eCom and various players try to drive closer and closer to their customer to shorten the last mile, you need the higher density, you need higher efficiency from your people and you need the flexibility to deal with an ever changing SKU mix.
[00:13:48] Yeah, we’ll put Mark. So, Rick, I want to pose a different question to so kind of broaden back out from now that we have a sense of what Keith plus does and and some innovation that is leading. Let’s broaden back out to the the industry itself in the current landscape of some of the challenges that that companies are facing.
[00:14:08] Speak to that a little bit, Rick. Sure. So something. Excuse me. The the biggest thing that that when we first meet with clients is, is getting the data and what are we designing for? And, you know, and the hot topic is my peak, right. So some companies are non peaks compared to peak. I’ve had applications where it’s it’s 11x, so, so trying to build a system around eleven X one time a year, maybe four for a few weeks out of the month. Ryder out of the year right now and then being able to staff it for that for that same peak. It’s hard to do the RLA on that. But but on the flip side, they can’t afford not to. Right. So and when they decide that they need to do that, it’s usually because they had a very painful season recently.
[00:15:00] Right. So so then the other issue is I can’t wait two, three years to get caught up to what we went through just recently. So. So the drivers are hot. How do we how do we implement something, a solution that’s a reasonable cost, that is scalable, flexible and can be implemented quickly? Right. If you have to build a building and you have to, you know, again, design this very, very complex, complicated, you know, heavy steel lot, male miles, a conveyor, high speed station. The problem is during the non-peak, you almost have to staff it as if it was peak. Right. Just just to make it work. So. So that has been the big driver behind the technology of a DVD, an autonomous mobile robots is the ability to basically I can resize this constantly.
[00:15:54] And I think, you know, that’s a really interesting perspective that even as we’ve talked about in the pre-show, I’ve got a long history with even this kind of robotics. All the way back to Staples. But I never really thought about it the way you’re describing it, which is essentially re-engineering the warehouse or fulfillment center every time volume or needs change because these robots can literally move the racking and whatnot around. You can you can have a lot more responsive capabilities and you don’t have all the heavy iron and as you’re talking about. But that limits the configurations that you can that you can have on a day to day or week to week or so, like ultimate dynamic flexibility. It really is. Right.
[00:16:41] So, Mark, bringing you back in as we’re speaking to the challenges that landscape of industry today, what else would you add to that?
[00:16:50] You know, if you talk to any operations manager in an FC, the first thing that they’ll tell you is it’s hard to find people who want to do this job. All right. Typically, you have people who are, you know, walking 10 to 15 miles per day. They’re doing a job that’s not really glamorous. It’s it’s not a career. It’s a job. So as soon as somebody hits the market and says, hey, we’ll offer you another dollar an hour or 50 cents an hour. Labor leaves. They just fill this move to the next one because it doesn’t require training and they can just go to the next better paying job. So one of the biggest challenges that our clients face is the scarcity of labor, keeping labor, this sort of thing. On top of that, they have very little flexibility with traditional systems. There’s very little you can do to improve your operations. You may get a little better once you set up a heavy iron centric fulfillment center or DC, but there’s not much you can do. So now they look at our solution and you know, the person they notices it addresses the labor because generally it’s you’re still dealing with the same labor pool.
[00:17:58] But if you’re an employee and you’re looking at the landscape and you can stand and just to picking which humans are really good at picking, we’re not good at it looking for things. So if you ever go to the grocery store, which everybody does, you know what it’s like when you go to try to find, you know, a jar of jam you can spend 10 minutes looking for. It takes a second to pull it off the shelf. So, you know, we do the same thing. We do an optimization right there. We bring the jam to you. All right. So this is already making their life easier. People are great at picking things. So we let people do what they’re good at. The other pieces, you know, as far as the operation of the FC or the D.C. We have a lot of levers we can pull. So with this system, at first glance, it’s easy to see, OK? You know, what we do is we optimize, we heat map your inventory so that the things that are most popular are closest to humans.
[00:18:53] So the robots can make a short, quick route and the slow movers we put off where they can be just stored. No big deal. That’s not really all that magical anymore. There’s other things we can do, right? So we can say, how do we store your inventory? If you’re a three P.l.
[00:19:10] Or if you’re a DC, there’s different ways you may want to store things. So we may want to do discrete storage are our storage racks. Our pods have bins that the goods are stored in and the goods to person products that we have. And we can say, you know, one rack is an entire SKU. So maybe you’re selling apparel and you want to have, you know, one size of jeans only on one rack so that it’s easy to pick your picker pick fast. Or if you’re an e-com, you might say, well, I want a super high density distribution center because I want to have a very small footprint. I want to be in downtown New York on the 22nd floor of an office building with these robots, because that’s where I found cheap space. Well, we can do that. We give you a very high density by saying, OK, in each bean, we’re going to put a golf ball, a golf tee, a magic marker and an eraser. All of these things are when we bring them into a Cuba scan, very different so that when your picker picks them, it’s very easy for them to reach into a bin and pick it. But the benefit aside from that is that you can store randomly or pseudo randomly. The software will direct where we’re putting things. So you get a great distribution of products throughout your throughout your field. So no matter what you’re picking, it’s always close by and you’re speak to there’s a lot of levers you can pull.
[00:20:32] Right. You’re speaking to one of the megatrends out there that that urban Logistics urban fulfillment is so challenging for so many organizations.
[00:20:40] He had me jelly to me jam. Sorry.
[00:20:46] So, so seriously, Marc, I mean, it’s it’s interesting that you say that because that it’s that kind of story that really makes it hit home. I am barely allowed to go to the grocery store. And it is an hour long. It is an hour long escapade to do so. But I think that’s, you know, being an old old retailer, it it really resonates with me to bring obviously up the obvious things you talked about. Right. Keeping the the fast moving goods close, but also enabling that flexibility in in an operating center like a fulfillment center or a distribution center, whatever somebody happens to call it. Right. Enabling that flexibility is really critical these days. And, you know, we’ve kind of kind of touched on that a bit. And in the last couple discussions here, and I think I’d like to explore that a little bit about the necessity of flexibility in how you. Facilitate flexibility. And why? Because you see a lot of companies who face really complex scenarios. What is driving the need for flexibility among the retailers and e-commerce companies and other companies that you’re working with these days?
[00:22:07] So I’ll mention, you know, Mark brought up. And and Scott as well. The urban facility. So there’s a lot of companies that start out and and they they take a building and they build out and eventually it gets to be too small. Right. So one of their other options or one of their options is, well, let’s find another building and start up another operation and and we’ll have two operations. And companies do this to do they finally get three, four or five office in their time? Well, maybe we need to consolidate. Well, if in the meantime, you’ve put in all this infrastructure. Right. This conveyor. Right. That was fixed in your time with all these big assets that they’re seeing in each of these spaces. And now you’re looking at consolidation, you’re talking everything new and everything being left behind. Right. Whereas this kind of technology, I can take that whole system, put it on a truck and bring it somewhere else as my business grows. So I’m so I’m I’m always kind of staying consolidated. And I and I always have that option. But if I am a multi-site and I’m busier in one location than another, I can send some of those assets to that other location to handle their peaks when I have other items not being used.
[00:23:28] So are you seeing some are you seeing companies do some of that?
[00:23:31] The three Pelzer are actually taking ownership of their own, saying, well, I don’t want to say I’ve got, you know, 20 robots over here and 10 over here and 30 over here.
[00:23:43] I want to say, as an organization, I have one hundred and and I’m going to manage where where the work goes and who my customers are going to how they’re gonna be serviced. So can I ask a dumb question when you when you laid it out, so-called robots here, robot to. But what is how does organizations ensure visibility of where they have those Roope bots deployed? I’m thinking of like mission control from a NASA perspective, where you of see things laid out across geographic electronic map. How do you all offer that visibility to your clients?
[00:24:18] Sure. So you want to get that, Mark?
[00:24:22] Sure. I can take them. So, you know, we have different operating models. We can operate with a server on premise or we can operate with a server in the cloud. It depends on the desire of our client. Some some of our clients at all costs do not want to have anything on the club. They want it all controlled on their own private network because they may be. And everybody has the fear that they can be reporting something to one party. But the reality is, you know, the data doesn’t lie. So if you’re looking at the productivity of bots, if somebody can look into your data, then they’re very concerned about that. Now we we have all sorts of security, etc., etc. But this is still very uncomfortable for a lot of clients. So they prefer to have an on premise. We do have and it seems to be proportional to the age of the client. How how concerned they are about this. So are our new or e-commerce customers that are coming coming to us. They’re very open to being on the cloud where our really well-established incomes are or are established. Clients are a little more sensitive to putting things on the cloud. But being on the cloud enables you to no one monitor your assets in real time, monitor the health of the assets, proactively schedule service because we know heuristics on the robots and all of this is available on prem. But if you’re thinking us as if you were a major three P.l. And you had say eight to ten thousand robots out there, it would behoove you to have a dedicated central now network operation center similar to what you would have for your own your network operations.
[00:26:06] But this would be a robotics network like find my iPhone. JV’s. Right? Right.
[00:26:13] And it’s kind of like these not tend to look more like mission control.
[00:26:17] Yeah. Than an iPhone or a much cooler is what you’re saying, right? Well, exactly.
[00:26:24] But the other thing, too, is because the larger companies have multiple sites, they don’t want 100 percent duplicate inventory. And I want those sites. Right. I mean, plus plus, they’re regional for a reason.
[00:26:36] So so their facilities are actually virtual that they consider themselves to be one big facility. And then through their own order management system or WME warehouse management system.
[00:26:49] They’ll determine which facility can I potentially ship at? And one box, right? Yeah. Even though it may be the one across the country. But if I can put it in one box, it’s still gonna be less expensive than me sending off multiple sites. So so so it’s not unusual for them to have this kind of enterprise view. Well, in that in that sense, they also know the same thing as what’s my capacity at each of these facilities. And again, that they’re seeing that there’s one is more busy than the other with a little planning. When the truck’s gone from one facility, the other, you can you can send these additional automation to that site. So. So we are seeing customers being more, like I said, an enterprise and being one platform that looks across all their facilities.
[00:27:36] And you see a lot of come in kind of a hub and spoke model as well. Right.
[00:27:40] There’s they they can I mean, maybe not your customers, but I I have seen and worked and designed networks where, you know, the lesser the volume is, the more centralized that inventory becomes sometimes. Right. So, I mean, from a pure mathematics standpoint, you kind of use the square root law and say it sales once a year. Don’t put it in in the remotest, most most accessible locations. You put it in a hub and you’ve got a maybe a facility that’s got a ton of slow movers, maybe almost all slow movers except for its local inventory position. So, Mark, you’re going to add some.
[00:28:21] I think you’re pretty. Hit it. Move it, move moving fast. Yeah, I will. Sorry. So I will I will add.
[00:28:30] I’ll just add that you know what’s happening in Logistics today with with some of our customers. It’s really fastening. So we have our layer of a–i and and how we manage our robot control and our own WME. But seeing when you talk about these broad, broad networks of distribution centers where more clients have multiple d.c’s across the states and sometimes across the world than how they knit together their orders and do transshipped and all sorts of these things, the a-I that’s going on to predictively move inventory to where a customer is expected to order it. It’s fascinating and that’s outside of what we do. So I don’t want to I don’t want to dedicate too much time to it. But technology is has such an impact on how orders are delivered and the end customer who’s receiving that box. It’s also seamless to them. So when you think about what we and all the companies in our landscape do, it’s it’s pretty amazing.
[00:29:26] Agreed. Well, and things are changing so fast, right? I mean, I think that you’d think about all the reasons that companies typically want flexibility. And you mentioned some of those earlier. You know, some of those are PEEKE or highly seasonal items. The proliferation of new products in retail, but also just the changing landscape of consumerism as well. Right. That constantly seems to be constantly evolving needs and wants and desires and and fickle and fashion of of consumers. You’ve got to be highly flexible to really respond to that. So I think we I think, you know, our listeners probably get a good idea of of what the current state, what the environment is. And some of the things that your customers and other retailers are responding to. So I’m fascinated to know, because you mentioned that there are a lot of different ways to approach this. So I’m fascinated to know what are these? I mean, you described it earlier, Mark, you know, bringing Brackin to the to the the picker. Right. But can you can you kind of, I don’t know, go through kind of a verbal flowchart of how this happens and and you know, what the robots are actually doing in the facility. And I know that you have a vast number of different types of controls. So they may be doing multiple things, but maybe the most popular case.
[00:30:56] Sure. Sure. So, you know, it’s hard to talk about. It’s hard to talk about a flowchart because it’s more like a neural network.
[00:31:05] Right now, what’s happening? So we can talk about pieces of it, but we’ve got we’ve got picking robots, moving robots case taking robots for trucks, sorting robots. So when you look at if we’re just kind of drill into goods to person, robots are picking series, you know, basically, I guess we could start at the start when you stand up your your DC or you’re filling. So all of the racks are installed, workstations, your robots, everything is dialed in and running. Now you go to fill. So as you fill, you can do a fast fill. You can do a more logical fill depending on your profile. We can control how all that happens. So where inventory is placed in the field, go back to my what I said earlier about do we do we do pseudo random, so do we do poorly directed, so do we do know dedicated racks to particular items that all happens on order. Fast forward now. You’re running your your your DC is full. An order comes in. The robot, the robot control system looks at the order data and it decides how it’s going to batch your orders, how your workflows are going to happen, etc. And it routes things automatically to the right workstation so that the robot goes, picks up the pod, brings it to the workstation. The order is picked. The bean itself is scanned. The order is scanned. So we have 100 percent accuracy. It’s we can do put to light. So it’s put to the correct. Again, percent accuracy on the on the put side. And then as this happens time and time again throughout the day or the first months of Operation A.I. is looking at at the at the items in inventory and it’s constantly rebalancing.
[00:32:52] So robots that are busy with assigned paths to go deliver goods are then used to reshuffle the inventory in your field so that your field is always optimized. There’s other other bits and pieces that are happening there as well. So charging, you know, a lot of questions. We have one of the more popular questions. What about battery life? The answer is the battery life is the life of the battery. Ten years. So. And the why? Why is it 10 years? Because the battery never goes down. All right. We the robots, when they’re not busy doing those other things, they will opportunistically go take a drink. So they never go from, you know, full to empty. Right. You just get a little bit low. And the robot, when it’s got time, it goes and spends five, 10 minutes at the charger and then back off doing his thing.
[00:33:42] Do they talk when they’re at the at the church? A lot of cool. No. I mean, I think that that’s a really do harm a little bit.
[00:33:51] I think that’s a really interesting thing that these things are so intelligent that they know when they need to charge them.
[00:33:59] Mark, I like you. I like your your imagery. Can you make it easy for folks, not technology folks like me. I’ll be the first to you. I’m not a technologist other than what my kids teach me to used. You paint a picture. That’s easy, folks. Understand. So let’s continue down this neural framework that you kind of laid out. Markum and blatantly still use your term there. Let’s let’s kind of back up now that we kind of get a sense of what the robots are doing in the warehouse. Let’s kind of back up and let’s talk about how the solutions are developed. Rick, I want to start with you. How are these solutions being developed?
[00:34:34] So so one of the things that that that we try to do is help customers with what they don’t know. Right. So so it always helps to to walk around and see how are they doing things today. And because one thing you don’t want to first of all, time, what they’re doing is not not the best threat. Right. Right. You know, and so. So first you want to observe. Right. And because one of the things that we’re competing against with today is, you know, we talk about goods to person. Right. We’re bringing the jam to us. The other solutions that that are being considered is what we call orders to person or or bots on a leash. In other words, you hear. You know, you go in your existing facility and instead of you pushing carts around, we’re going to basically have the carts follow you around. And the problem with that is most companies don’t do a lot of slotting or changing of their inventory. They a lot of them look at slotting software and they they they talk a good plan.
[00:35:34] And and actually they do it maybe once and maybe twice and realize the amount of work it takes to re slot. And then you have these peaks. Right. Of new products and SKU proliferation. It’s all of a sudden you start the day and all the bots and all the people are in one aisle. Right. They think they can’t move around each other. They’re all jammed together. So so. So what we do is basically by observing and asking that question, is this ever a problem for you? And you’ll find that the majority the time they’ll say yes on picking for us can be a constraint because of trying to balance the workload both in people and technology. So, so so taking that and looking at the data, you know, one of the things that our A.I. does is it balances the orders of the or the items to a workstation so that we’re delivering and we’re we’re batching orders and one workstation that have a common need. Right. And then doing that in another. So. So all day long, we’re balancing this work.
[00:36:36] So by batching, Rick, you mean. Accumulating things that are often ordered together, is that what you mean or do you mean well. So so batching mean a whole slew an item?
[00:36:48] When, when, when the when the when the customer’s looking at their customer orders, right. Yeah. We can they download to us and we look at that and we optimize not only how we bring things, but how we grouped the orders together. So, so, so we try to see how many orders are similar in some way or other. Right. So that way when we retrieve something we bring out the box of jam. Well, hopefully we’re almost taking all the whole box rather than bringing out the box of jam 20 times. Right. Right. So. So I might be picking a group of 20 orders. And if they all coincidentally need the same jam, I’ve I’ve really increased my productivity and my accuracy to right because I’m I’m only doing things at one time. Right. So. So that is the other part of what we can do, even though because the other technologies I mentioned the orders to person, usually they’re only picking one or two orders at a time. So even though they are batching or waving, it’s limited in size. I mean you can send a string of of know bots and follow them in that purse, can stand there and fill these multiple orders. But you’re still basically doing a discrete order. Right. So so so that’s that’s where the bigger advantage of goods to person is.
[00:38:08] So so again, to look at your to answer your question, we look at, you know, what what what are the number of SKUs, what how many orders a day, how many average lines for order? And then that kind of dictates the number of stations because we can do a certain velocity per workstation and and kind of work it backwards so we can come up with solutions actually fairly quickly and kind of size it five years to come up with these solutions. It’s as good as the data, right? Good information. So if they have if they have good data, we ask for the order for Keith non-peak. You know, the cube of what they have their item master, which which basically says here’s here’s what we have. Here’s the size of it. Here’s how much we sell. Now we have a lot of people that can come analyze that data and we can drive up the size of the solution. And how many devices are going to need to meet their needs? Charles speaking tongue in cheek because in our pre-show conversations, understand ya don’t move very quickly in terms of several months of developing the solutions, is that right? So so. Ah, yeah. So so our design, our concepts can be done very quickly. And as far as deploying because it’s there isn’t any fixed infrastructure. Our factory is is highly automated itself self. We have robots building robots. So so we actually have a high production capability and we can do something literally in a matter of weeks compared to months or even years of what it might take for something of the same capacity.
[00:39:41] And then what you’re doing is an intra day reconfiguration of the facility. So if raspberry jam is the hot item today and you want to avoid this jam up, if you will, in the in that aisle. He said champion or you know, if you want to avoid that, that jam of of of people and robots trying to go get it, you can bring all the raspberry jam knowing what that day, that entire day of picking and order fulfillment looks like and then and then reconfigure the next day of strawberry jam happens to be the hottest item. Well, not even the next day.
[00:40:16] It’s because as you’re right, even in the way as I look at the order, if raspberry happens to be what I’m picking, but I know later on the day I’m going to need strawberry, I have these robots that are available that will actually move strawberry towards the front. So when I when I’m ready to have the need for my travel time to retrieve, it is greatly reduced. So so not only are we moving things to the workers, we’re also moving things closer to the workers, knowing that we’re going to need it sooner than later. And then when we look at the order or the the the the storage unit and determine that we won’t need it for the rest of the day, we actually will put it further back in the system.
[00:40:57] And you and you can avoid running into the strawberry jam as you’re moving the raspberry jam back to the back. I mean, really that I mean, that’s so that’s incredibly valuable.
[00:41:06] It really it really is. I need I need a schematic here. That’s why you bring. Yes. Martellus, bring you back in before we move. You know, Rick’s been sharing with us kind of how the solutions developed. Anything else add there before we move to some of the impact.
[00:41:25] I think your question is about, you know, the customer journey, so to speak. And when we when we start talking to customers, we have in some cases there’s a really great discussion and education that happens because they’re so used to operation because they as they’ve known them and they’ve seen the technology that they’ve heard about it. But we sort of start talking about our solutions. You know, we’ve got a one week turn to develop a budgetary estimate with a high level overview of the operation. Ours our system can be set up or running, usually anywhere between three and six months, depending on the size and complexity of the system, whether it’s just goods to person or maybe you don’t want there in your operation. So using our sorting robots as well.
[00:42:14] Atv for trucks, etc.. So, you know, we’ve got a lot of solutions and they can be stood up very quickly once the system is up and running. It’s very, very flexible. So when they start to realize how impactful it is for their operations and how quickly they can have it, you know, the next surprise they have is surprisingly low cost. All right. But some of the other benefits that are we’re very customer focused organization.
[00:42:45] Our CEO is is all about, you know, what can we do to delight the customer? So give me an example of where we can improve operations through innovation. If we’ve got customers who have high value items, medical devices or jewelry, these sorts of things, and taking inventory is really important to them.
[00:43:06] So rather than manually take inventory, we attach RFID to their products because it’s a small incremental cost to do that. And the robots can continuously cycle through an RFID reader and constantly take inventory. Wow.
[00:43:23] So anything keeping human beings from taking inventory is, I mean, seriously. I mean, I I’ve done a number of studies and the number of errors introduced by humans taking in and counting inventory is like four times the amount of corrections made.
[00:43:42] So so so we can actually take inventory before and after an item is picked and verify completely, automatically, completely without any human error. We just drive through a scanner on our regular path and we verify we can verify this one.
[00:44:00] So. All right. So in terms of of how robotic solutions are impacting your customers, we’ve talked about flexibility a good bit. Right now we’ve talked about now better, better inventory management. Rick spoke to better warehouse space optimization. Yeah, but what else? Yeah. Rick, what else would you add? Well, we’re talking about how the solutions are impacting business. What else would you add to that list?
[00:44:24] So the other big thing is egress. Again, not having this fixed infrastructure, you know, that you don’t have these low areas to make sure you don’t hit your head or you’re not climbing over ladders to get from one area to the other. Especially in large operations where there’s a lot of packing stations, one of the biggest challenges is how do I get my material in cardboard boxes and filler and my people and get the get the product out, but yet not have to take up so much real estate that that, you know, we’re not able to fit it in the space that we have available. Plus, again, this peak, when you non-peak, I might have 20 workstations for packing, but my peak, I might need 200. Right. So. So by having these systems that allow you to easily, you know, walk through an area and, you know and I know, you know, most people now are aware that there’s a lot of safety devices in the units that make it, you know, people friendly and and fork truck friendly. And they’re aware. And and, you know, one of the things you touched on earlier about the robots, they don’t crash. Right. They know where they they we actually have to let two layers of software. One layer is, is all robots, robots talking to each other. Robots knowing when to charge, knowing which robots close to do a task. And then our next layer software is all the A.I. and all the tasks, the picking, the packing. So so they and we can plan for certain areas that if if you need more egress than the others, we can ask the robots to slow down before you cross an aisle, for example. And so we can make it very interactive with people. Mm-Hmm.
[00:46:09] Mm-hmm. So Mark, before we can move on from this topic in terms of impact, I don’t like how you put it. It’s been a while since I’ve heard delighting customers. I mean I love that phrase. Mark. Mark what. What else. Birgit.
[00:46:26] I’ve had experience with a lot of the big integrators and solutions providers and typically what this is what we have.
[00:46:34] This is what the technology can do. And that’s that’s what you have to live with. With our system, the flexibility also yields a lot of a lot of flexibility in how we can satisfy the customer, how we can customize the application layer because we’re not focused solely on hardware. Hardware is very fundable. We can use it for lots of different things. It’s all in the software so we can customize applications, like Rick said, very easily, configure them and reconfigure them. So if an operator decides, hey, you know, I want to test out this scenario, we can simulate it, but we can also just stand it up directly, measure actual results very quickly. It’s not like we have to unbolt things from the floor to major surgery on an on physical things. It’s much more it’s much more virtual money.
[00:47:28] So let’s talk about it in our pre-show conversations. We talked a lot about and Rick, you just spoke to a few minutes ago about just how critical that data, the role data plays in good data. Can you elaborate a little more on that? How important it is for these solutions, Rick?
[00:47:44] Sure. So so one of the one of the challenges for customers, as I know what I did today, I know how we did during our last peak. Is it going to be busier? And what it what I’m going to do for five years, so if I’m looking at that, try and resolve the problem, right. Do I need to commit for that five years? Well, so it’s a week. Take that data. And of course, we all know some companies use 3 percent, 5 percent. You know, they was always look at growth. So this gives back again to that the flexibility that you don’t have to commit to that you can based on how you’re doing. Maybe, maybe year, too, was kind of flat. So you didn’t buy the infrastructure of that. Right. So so but that data, again, is something that we know is dynamic. Right. Because. Because, again, it’s it’s a crystal ball. So so the. So it just gives that ability for the customer to say, do I do I need to commit to this based on my data? Or can I, you know, can can we develop a roadmap together and a plan that says, OK, if I had this peak and I can actually get robots know additional robots as a service or a rental period to get me through my through that peak, and then I could decide, do I want to actually add that many more robots or half of that or so. So, again, it gives you the the the the versatility, if you will, of of being able to change to my business. Right. And I can tell you, a lot of lot of companies are multi brand within themselves. Right. They have different labels that they have and sometimes they sell off one. And so maybe they’re their volume will go down. Well, they can potentially take again those other assets. And you don’t say, hey, do you want maybe this with it?
[00:49:39] Yeah, right.
[00:49:40] I mean, if you sell a label off. Right. And and you understand its its product flow, then you could sell the infrastructure that supports it that’s already programed to support it right along with it. Right. So we really have huge value add for that.
[00:49:56] So we would just have to stand up a site license and do their if they have a different workflow. But, but you can take the same way that they’re taking that business and then literally spin it off, you know, bots and all. And the inventory as is just just take it and stand it up and and be running a new business very quickly. Yeah. Wow. That’s it.
[00:50:19] We can have our robots. We can actually have our robots load into a truck so we can take all your inventory on the racks, moving into a truck to move in there themselves and you stand up at your new DC.
[00:50:34] I am going to have to see that. You have to do a video of that. The migration of bots. Yes. Right.
[00:50:41] I love it. Well, I like going back to what Rick was talking about, bots, building bots. And the factor that that that’s fascinated me for the rental.
[00:50:48] The ability of raynham, too, if you need to flex up, is if there’s not enough flexibility here to flex up. I think what you were saying is they can rent them from new right for that peak temporarily and then and not be committed to again purchasing or owning.
[00:51:03] Yeah. And and really it’s not so much about the owning, it’s it’s when you have something static for a while, your risk it is going to work when I need it again. Right. Or did are the maintenance people going to steal parts off of it? I’m not going to know it. What are you doing? They don’t floorspace. Right. And so so we we can actually tie their own maintenance into it. And, you know, different programs that that assures uptime.
[00:51:30] And you’re kind of speaking to this notion of smart Logistics is part of what you’re speaking to. Right. Mark, can you elaborate when we talk about smart Logistics what we’re talking about?
[00:51:42] So it it’s to go on with what Rick was saying, we you know, we can cycle things in and out if we need to. We can do wrasse, we can do rentals, we can do leasing.
[00:51:52] So if you look at an operation, we say, OK, we don’t really want to develop for peak and have all the cost of the robots. But we have a fleet of say, you know, 50 percent of what we think we need a peak. You have the RACS inventory. So you can fill all of that when you need it. And then we just literally pour in robots as you need. And so it gives us it gives the ability a very flexible in the operation. We can do programing so that if you do have a fleet that is under utilized, we can rotate them in and out automatically so that the robots never go idle for very long. It has an impact on battery life if they do. So there’s a lot of intelligence in the system that enables up.
[00:52:36] And of course, with the build your skill up, skill down, some of the cost efficiencies that are there. That’s one of the advantages as well.
[00:52:44] No doubt. Absolutely.
[00:52:45] All right. So let’s shift gears as we start to kind of move in the wrap up mode here shortly. So we’ve touched on it throughout the conversation. And Rick, I’ll start with you. Speak to the A&A that’s present here and try to put it for us non technologist. It put it in layman’s terms. What is this list?
[00:53:09] Well, it’s basically being preemptive, right. For for some time, as you can imagine, when you’re back in your operations days, we would talk about reports. Right. That was Crystal and sequel. And we get these reports and they would tell us how we did how we hurt the company today.
[00:53:28] Right. How did we do, you know? And then there started to be this this conversation of, well, now we want real time reporting. Right. So so we look at real time. But but what is real time?
[00:53:42] Well, it’s within 10 minutes or within an hour. Right. But but it isn’t it isn’t preemptive. Right. It’s still telling you. How did I just do that? More rapid fire response. Right. I know what I did in the last hour now compared to how I did yesterday. Right. So so were they I what it’s doing. It’s being preemptive and looking ahead as to what’s happening for the day. Right. So. So if I know that that that what when when Rick is in this workstation, he can normally do X per hour. Right. Well, I can look say I can look at that and look at a dashboard and say, well, for some reason, Rick’s only doing half of his X today. What’s going on? I can go and say, well, he’s wearing a sling. He did hurt himself.
[00:54:29] A jetski. Yeah. Yeah, he’s doing everything. One hardest thing one handed today. Right. So so eat first. This is so nice.
[00:54:36] See that? I need to either ask Rick to do something else today or or put somebody else in. Right. Well, same thing. So so this this A.I. is all about planning. So just like I mentioned earlier, we can actually look ahead into orders. We’re able to to move inventory that we know we’re going to need closer so we can minimize the travel time so we can assure that there’s no one’s ever waiting for product. And we can also anticipate. When will I be done today? Will I? You know, we have a cut off at 2 o’clock. Are we gonna make that cut off or we’re gonna meet our SLA? Is our ah service level agreements to get this product into that truck so it can be there tomorrow and in five if I’m not. What do I need to do? You know, it allows you to again be be preemptive and do planning. So that’s that’s really what what I is about constantly learning some of the differences.
[00:55:33] We just talked about the brand versus brand B, this is how we need to treat these respective brands. So it’s just constantly learning the intricacies of operation. Mm hmm. And so there are so many aspects that they can look at. It just never forgets what a human would otherwise learn. Right. And it can. And it can sustain a lot more memory and a lot more learning than a human can can possibly recall.
[00:56:01] So, Mark, before we kind of shift gears over into Keith plus and your involvement and Mode X, well, what would we miss?
[00:56:11] You know, I think A.I. is easy to to describe this way. So there’s algorithmic and there’s a AI algorithm that would refer to a robot as carrying a payload. And in order to not drop the payload, we monitor the center of gravity of the payload. So algorithm, we will control the acceleration and deceleration of that robot A.I.. Is it a bit more? Well, it’s a lot more complex. And the easiest way to to draw an analogy is to say if you were really good Industrial engineer or a Logistics Logistics person, if you were to look at any single order you can in a few moments come up with a path and you’d be pretty, pretty good at it. The A.I. does that time and time and time again, and it’s constantly optimizing so that we see an improvement of about 10 to 15 percent from the day the system goes live to the end of the first month and a half. That’s because the system is learning and it’s optimizing. Every time it looks at a route, it’s optimizing. So it’s optimizing based on the dynamics of the of the of the pod being carried or the route of a sorting robot, etc., etc. So it’s always optimizing. So it does what a person does, which is highly complex thinking and it does what a person does and that it learns things get better. It just does what a person does in milliseconds as opposed to seconds.
[00:57:47] Hundreds of millions of times. Yeah. Yes.
[00:57:51] So we can run thousands of robots at a time. When you look at a DC, we may have replaced all the conveyor with sorting robots. All of the inventory is carried by our picking robots and we’ve got four trucks are doing replan. So there’s no way we’re optimizing across a number of different different species of robots.
[00:58:14] All right. So as we start to wrap up here, Mode X, the Western Hemisphere’s largest supply chain trade show. Thirty five thousand attendees come into Atlanta. I know that ya are gonna be at Buth sixty six. Ninety six, the little homework there. So tell us what you’re gonna be demonstrating products with some robots in the booth with us. Absolutely. You’ll see basically all the technologies we talked about today.
[00:58:40] And and and some because we don’t just move big shelving units, we move TOTE’s and individual pieces. And of course, you’ll get to meet the team.
[00:58:52] Outstanding Tonka toys for Logistics. That’s what I think of when I think of Moto X, right. I mean, it’s it’s you can watch it happen, right? Absolutely fascinating.
[00:59:02] And Margaret, wait, will you be with us here in the land as well?
[00:59:07] I will. I’ll be there. We’ll have. I’ll be accompanied by a lot of different robots.
[00:59:11] We’ve got four trucks sorting robots, case picking, moving, picking. So we’ve had all these different robots. You’ll have a chance to to lay eyes on most of them will be in action. So you get an idea to see how quiet they are and understand the dynamics of how they work. It’s really a nice thing to see when you come up to the booth and see everything moving and hope. I hope that people come with questions.
[00:59:35] Mm hmm. Well, I can tell you, I feel like I’ve already seen it. I love it. I love how you describe the product. I mean, you know, I think half the battle when it comes to growing and especially technology solutions is being able to simply explain a thought where a third grader could understand how things work. And you clearly that’s some the secret sauce that you all have identified. Looking forward to geek. Plus at Mode X.. Again, for our audience. If you’re here, if you’re one of thirty five thousand folks at show check. Plus out at Buth sixty six ninety six. OK. So final question, the toughest question of the day. And Rick, we’ll start with you. How can folks learn more about Geek Plus and how can they connect with you?
[01:00:17] Sure. You can see us on our Web site, which is geek plus robotics dot com. And of course, you see his. He is a motets. You can go. Our army e-mails are real simple. I’m Rickett geek plus dot com and market as market geek plus dot com. You’re you’re welcome to send us email. Our office, our corporate office is going to be in San Diego where where Mark is. We will eventually have a demo center there. So not can you. You know, you don’t need to wait for a trade show to see us.
[01:00:49] If you’d like to see us and go to San Diego, go to San Diego.
[01:00:53] Yeah, make sure you pack appropriately. I’m here in Atlanta. So, you know, we can take those phone calls a little bit earlier in the day. And we do cover all of the Americas from our office. That’s South Central and North America. Outstanding.
[01:01:08] That is that is our most comprehensive answer. That question really, really had several Monte’s better than I. So, Mark, I’m not sure what else you could add to that other than come check me out of that mode X as well, right?
[01:01:20] Yeah, that’s it. You know, I love to talk about the tech.
[01:01:23] It’s much deeper than we have time for and there’s lots of lots of different applications. So, you know, I’m happy to have people reach out Linked-In or directly by e-mail. And you can go to our Web site, Keith, plus dot com. Absolutely. Happy to have a discussion. You kind of talk tech with people. So, you know, Scott and Greg, I really appreciate the opportunity to chat with you guys.
[01:01:45] Certainly. Our pleasure. That’s right. Fascinating stuff. And we may be able I know you are going to be extremely busy doing it throughout mutex. We may be able to conduct a second episode live from what will be the center of the Supply chain universe. We’ll see. Stay tuned. You think we could get a robot?
[01:02:01] Oh, now you’re talking.
[01:02:05] You know, the center of the Supply chain universe for us is it’s in San Diego here. We’ve got 10000 square feet our room and I’m surrounded by creates a robot.
[01:02:14] So I’m hoping that people will come and visit us and see them in action in their natural habitat.
[01:02:20] Natural habitat. I love it.
[01:02:22] All right. Big thanks to our guests here today on Supply chain. Now we’ve been talking with Mark Masina, chief operating officer with Geek Plus and his colleague, Rick Dees, Fiesta director, business element for the Americas with D-plus as well. Mark, Eric, thanks so much.
[01:02:38] Thanks, gentlemen. Thank you.
[01:02:39] Yeah. All right, so to our audience. Be sure to check out our events and webinar tabs in particular on Supply Chain Now Radio dot com. We’ve got a variety of in-person and virtual events coming up with partners around the world from E.M.T. Orders events to the Automotive Industry Action Group, the George Logistics Summit resiliant 360, Moto X. Much, much more if you can’t find something there. If you’ve got a question, you can hit up our CMO at Amanda at Supply Chain Now Radio dot com or we’re very active on Twitter, especially Greg at Gregory S. White. Let him know all the ills in the Supply chain world. Big thanks once again to our guests. I hope you all are audience enjoyed this conversation as much as we did. Yeah, I’m I’m really leaving this with so much of a better understanding of of robotics and how these systems come about.
[01:03:26] Wait till you see it. I mean, it is absolutely fastening the coordination that we talked about here. I mean, it’s one thing to visualize it. It’s quite another to see it in person. And it is I mean, it’s as close to magic as you can.
[01:03:40] You can imagine. He can’t wait. Check us out on YouTube. That’s right. We have a lot of videos. Just. Yeah. Is that right? And that’s great.
[01:03:47] And it’s fascinating to watch these things work.
[01:03:50] So just geek plus you two just to search Keith. Plus they will add one Sheer notes. Yeah. Let us see this one video. OK. Again, I watch him to our audience. Be sure to check out other upcoming events, replays or interviews, other resources that Supply Chain Now Radio dot com Findus and subscribe wherever you get your podcasts from on behalf of the entire team. Scott Luton here. Wish you a wonderful week ahead and we will see you next time on supply chain now. Thanks everyone.
Mark Messina serves as the COO of Geek+. Mark has twenty years of tech and product development experience, running engineering and deployment organizations for major MNCs. His work covers many aspects of automation and robotics – factory, medical, logistics (agvs, drones, amr, etc). Mark has been with Geek+ since September 2019 and with a relevant industry background at iHerb, Mattel and Amazon.
Rick DeFiesta as business development and partnership director for the Americas, Rick DeFiesta will drive sales and customer relations. Rick has been in the industry for over three decades and has worked for some of the largest material-handling companies in North America such as Honeywell, Daifuku Wynright, and Siemens Dematic, managing sales and implementing large automated systems on the customer side. He has assisted hundreds of customers in distribution, order fulfillment, manufacturing, and assembly by implementing the latest technologies in complex integrated solutions.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.