Supply Chain Now en Espanol
Episodio 11

Resumen del Episodio

En este episodio de Supply Chain Now en español, los presentadores Enrique Alvarez y Demo Pérez dan la bienvenida al podcast a la profesora Felisa Preciado. Felisa comparte sobre su infancia y crianza en Panamá, su carrera en la industria de la cadena de suministro, que luego la llevó a una carrera en el mundo académico. Únase a nosotros para una conversación interesante y aprenda cómo la experiencia de Felisa en la industria le permitió compartir más conocimientos teóricos y prácticos con sus estudiantes.

Transcripción en Español

[00:00:37] Muy buenos días y bienvenidos a un nuevo episodio de Supply Chain Now en español. Yo soy Enrique Álvarez y como siempre me da el gusto. Me da mucho gusto estar aquí con ustedes en esta nueva nueva entrevista con un invitado sumamente especial y con un anfitrión que ya conocen, ya he hecho varias entrevistas con él. Demóstenes Pérez. Demóstenes Pérez es un experto en la logística. Él está en Panamá y bueno, obviamente la persona que no necesita presentación en las cadenas de suministro vemos cómo estás. Buenos días.

[00:01:16] Buenos días, Enrique. Saludo para toda la audiencia. Que no hablan español. Un gusto estar contigo hoy.

[00:01:22] Es un placer estar contigo nuevamente. Se que te hemos estado pasando por meses difíciles en cuanto a la disponibilidad de equipo en China. Las tarifas hasta las tarifas altísimas han sido así. Unos meses bastante interesantes para todo, cierto.

[00:01:39] Complicados, eh? Pero bueno, es esta la industria de la resiliencia, así que nos ha tocado inventar cosas, sacar toda nuestra creatividad para poder satisfacer a los clientes y asegurar que el producto llegue a las manos del consumidor final, no?

[00:01:54] Totalmente. Y bueno, no nos queda de otra. A final de cuentas el mundo tiene que seguir girando y mucho de eso está en base a la logística, si es que depende de nosotros y la gente en nuestra industria el asegurarnos que los bienes sigan llegando a las manos de los consumidores. Vemos hoy tenemos una excelente entrevista a una conocida tuya. Cuéntanos, por favor, presenta a nuestra invitada de honor.

[00:02:18] Mira, con mucho gusto quiero presentar el día de hoy a la profesora Felisa Preciado Higgins. Felisa es una profesional apasionada de la cadena de suministros. Ella ya hizo una transición de la industria a la academia. Eh? Ella. Ella es panameña. Yo tuve el honor de conocerla en los Estados Unidos hace hace ya bastantes años, a través de una organización de la que ambos somos miembros y participamos activamente. Que ejercía siempre en el Concilio su malas muy profesionales. Eh? Así es que ahora vamos a hablar poquito de eso. Y bueno, con con mucho gusto y mucha felicidad, pues invitemos a Paulita que hacer alguna.

[00:02:59] Claro que sí. Felisa, qué tal? Muy buenos días. Cómo? Cómo vas?

[00:03:03] Muy buenos días, Enrique. Ya estoy muy bien. Gracias.

[00:03:07] Es un gusto tenerte aquí con nosotros. Es un placer entrevistarte y muchísimas gracias. Obviamente hemos tratado de agendar esta entrevista desde hace un par de semanas tratando de buscarte. Pero bueno, él es una persona con muchos compromisos y me parece que todo el mundo quiere hablar contigo.

[00:03:26] Te prometo que no me estaba escondiendo Enrique, pero aquí estoy y contenta de estar aquí con ustedes esta mañana.

[00:03:33] Es un placer, es un placer y muchas gracias nuevamente por aceptar la invitación. Y muchas gracias a demos como siempre por. Por abrir este sus contactos y lograr que tengamos estas pláticas con gente tan interesante y que está haciendo tantas cosas para las cadenas de suministro a nivel mundial. Así que gracias a ti también. Demos Felisa, por favor, empecemos. Cuéntanos un poco de ti. Cuéntanos algo más. Dónde naciste? Dónde creciste?

[00:04:01] Bueno, gracias por la pregunta, eh? Yo nací en la altiva provincia chicana, eh, en la República de Panamá, muy, muy orgullosamente panameña, orgullosamente chicana. E Mis papás e son o eran porque ya son panameños, eh? En ese tiempo inmigrantes ecuatorianos que emigraron a Panamá en los años 70 y pues en mi familia pues crecimos en Chiriquí, donde comencé mis estudios en la Universidad Tecnológica bajo la dirección de el doctor Humberto Álvarez a quien le mando saludos y está escuchando e. Eh. Lo cual me llevó en un momento a poder tener la oportunidad de recibir una beca para terminar mis estudios de pregrado en la universidad A. Se llama Flora Agricultural Mecánico University en Florida, donde pude recibir mi grado Ingeniería Industrial y una de las cosas que mi querido papito e siempre me inculcó e Emma fueron ambos e mis padres lo que me inculcaron que lo que tú te pones en la cabecita nadie te lo puede quitar. Las cosas materiales van y vienen, pero lo que tu aprendes se queda contigo para siempre y desde muy chiquita. Mis dos viejos preciosos, a pesar de que ellos no tuvieron la oportunidad de estudiar más allá de la escuela primaria, siempre tuvieron muy a no entes a hacer que la educación fuera algo importante. Y yo logré seguir estudiando y tuve la oportunidad también durante mis estudios acá en Estados Unidos de completar una maestría. Eh, eh. Tuve un tiempo trabajando con la empresa, comencé en Gym Company que hace motores diesel, estuve en el área de hacer sistemas de combustible y muy muy interesante los inyectores.

[00:05:53] Sí, una carrera sumamente exitosa y una historia aún más interesante. Y bueno, obviamente te nos adelantaste un poco a

[00:06:00] La parte de perdón, perdón, perdón, me fui de donde fui. Ta, me fui dijo.

[00:06:06] Pero. Pero bueno. Pero es una historia muy interesante y nuevamente nos encantaría si quieres comportamento, sino platicar un poco de la parte. Cómo era Panamá? Cómo de qué? Qué recuerdos tienes de esos primeras noches, de esa primera etapa de tu vida? Estudiando, siendo la primera en estudiar? Me imagino que con mucho orgullo para toda tu familia. Con mucho orgullo para toda la gente que te conoce, que te conoce y que te conocía. De qué te acuerdas? Qué recuerdas? Viviendo en Panamá antes de inmigrar a Estados Unidos?

[00:06:39] Bueno, es muy interesante porque creciendo en la provincia de Chiriquí en los años 70 y 80 y dónde

[00:06:46] Está, por cierto, Chiriquí? Por qué lo dijiste la primera vez? Y ni siquiera.

[00:06:52] Si buscas en un mapa, la provincia de Chiriquí tiene frontera con la República de Costa Rica. Entonces estamos en la parte oeste a Málaga, más a lo más al oeste, como también dice que va más al oeste. Estás en Costa Rica? Costa Rica. Somos una provincia fronteriza y en los años 70 y ochentas en la provincia Chiriquí, sobretodo en la ciudad de David, donde yo crecí, no había mucha gente que se parecía a mí. Entonces, habiendo nacido en Chiri y viviendo así de David, era muy interesante que muchas veces tenía que explicarle a gente de Chiriquí que yo no vine de ningún otro lado. Siempre nos preguntaban si yo venía de alguna otra provincia. Casi siempre me preguntaban Ustedes son de Córdoba? Les digo No, yo soy chicana ejejeje Vamos.

[00:07:39] Por cierto, de dónde estuvimos?

[00:07:41] Y Rivet, cetrero, en el centro del país?

[00:07:45] Sí, mira que eso no lo sabía. Yo pensaba que eras un chico capitalino. Viste que al salir ves todo.

[00:07:52] Tampoco sabían de dónde venía. De la capital.

[00:07:58] No muy según David, los otros, los chicanos, decimos que es una ciudad. La gente de la capital, este pueblito, eh? Porque si tú conoces algún panameño y te dicen la ciudad, se refieren a la capital, porque es como que no hay otra ciudad de Panamá.

[00:08:15] No? Bueno, yo vengo de la Ciudad de México, así es que entiendo. Entiendo un poco el sentimiento que tienen visto desde el otro lado de la moneda. Y bueno, me disculpo por todas esas veces que a lo mejor no sabías que vivían en un pueblito, pero todo es relativo a tu realidad y al tamaño de la ciudad en la que vives.

[00:08:35] Si seriamente tu le preguntas don panameño, de dónde es en Panamá? Si te dice soy de la ciudad, es de la capital? Porque solo la gente de capital igual de la capital.

[00:08:45] Jefe No, no es cierto. Quiero mucho a los que van enojados de todos los que no son de la Ciudad de México,

[00:08:52] Pero sí de un área rural muy bonito. O sea, nosotros también tenemos fama, los chicanos de ser muy orgullosos. Mira, lo tenemos. Tenemos nuestra propia bandera rojo y verde.

[00:09:05] Tienen hasta pasaporte pa casa para nosotros.

[00:09:09] Los detesta un poco porque los chicanos hablan muy altivamente de su provincia y como tenemos los mejores paisajes de Panamá, pues la gente tiende a veces a ver envidia. La él les diría eh, pero no tiene nada de

[00:09:25] Malo, nada de malo estar orgulloso del lugar donde naciste.

[00:09:29] No tenemos banano y plátano y café y montañas y volcanes y flores y toda gasco. Osea, es una provincia bastante agrícola, eh? Es más, eso es parte de la tensión que existe, porque los chicanos dicen sin los otros Panamá no comes porque es un área que se ha fomentado la agricultura y se produce. Es un área muy productiva, pero también un área que ha generado mucho turismo, el turismo recreacional y turismo residencial también, porque en los años 90 hubo, hubo mucha, eh, mucho desarrollo de lo que llaman áreas donde la gente podía comprar propiedades, gente extranjera, venir y comprar propiedades y y vivir en en Panamá durante sus vacaciones, cuando se pone frío acá se van a Panamá y han emigrado muchas personas que están expatriados de lugares como de Estados Unidos o de Europa, que se van a vivir y les gusta Chiriquí porque en la parte alta y decir que el clima es muy rico.

[00:10:32] Todas las personas que nos están escuchando, no sólo en la industria de logística, sino en otras partes del mundo, si no tienen un plan para vacacionar ya una vez que acabe la pandemia, ya lo saben. Chiriquí cierto.

[00:10:47] Y no sólo Chiriquí, voy a poner un vamos a si vamos a hacer un comercial aquí Panamá en la costa atlántica, playas blancas, agua azul.

[00:10:55] Muy vulneró la mejor parte de Panamá. Todo mundo sabe de qué se trata.

[00:10:59] Ja, ja. Pues ni hablar.

[00:11:02] Cuéntanos, cuéntanos un poco más feliz porque me intriga un poco y se me hace sumamente interesante. Bueno, vienes de una región agrícola productora rural. Por qué te gustó la logística? En qué parte? En qué parte? Viviste esto de algún mentor que tuviste a alguien a quien le puedas atribuir el hecho que te metiste a la parte de negocios y fue lo que acabaste haciendo en Florida, me imagino. Pero por qué? Luego cuéntanos un poco más de ti. A los diecisiete, dieciocho, cuando estabas apenas viendo qué es lo que querías de tu vida. Y cuéntanos si siempre te viste emigrando a Estados Unidos, siempre te viste acabando en logística, como cómo pensabas en aquellos tiempos.

[00:11:46] Bueno, hay ciertas cosas de lo que yo estaba pensando a la edad de diecisiete que te voy a contar. Y hay otras cosas como por favor. Porque la adolescencia es un tiempo de buscarse

[00:11:56] Un programa familiar.

[00:11:57] Acisclo me tira yo una niña muy buena, pregúntenle a mi mamá, una niña muy buena cita e dobro es. Mira, es algo interesante porque es algo que yo pienso que tienes que crecer en Panamá para entender. No importa en qué parte de Panamá tú creciste. Los panameños tienen un nivel de de pienso, de conciencia, de entender logística global a un nivel general por lo menos mínimo, por el hecho de la interdependencia de la economía nacional con el Canal de Panamá, claro. O sea que tú puedes estar en primer grado y en tu lección de tu libro de estudios sociales, tú aprendes de la importancia de tu país por la existencia del Canal de Panamá. O sea que el lo que yo llamo el Logistics Boggis, la logística, la la enfermedad de la logística de la mora, la logística. Yo creo que se le inculca al panameño desde chiquito, porque se nos se nos inculca a tener un orgullo de la posición estratégica geográfica de nuestro país y entonces es muy fácil relacionarse con eso en diferentes niveles. En la provincia de Chiriquí hay actividad portuaria y en muchas partes de acá de Panamá también. O sea que son cosas que no son, eh? Generalmente algo que sería extraño para cualquier panameño pensar en la logística como un área de interés. Sin embargo, para mí, en realidad la logística no fue el punto de entrada. Yo y te cuento que yo nunca estudié bisnes, todos mis estudios han sido ingeniería, pero fue en el UN la última semana del sexto año en en el colegio a Balmori que vino un un consejero de la Universidad Tecnológica del Centro Regional en Chiriquí hablar de carreras en ingeniería. Y yo había hasta ese momento pensando que yo iba a estudiar microbiología porque yo decía que quería curar gente. Yo quería estudiar como aprender de las enfermedades y cómo estudiarlas. Voy, voy a estudiar microbiología yo es muy

[00:14:05] Práctico en estos momentos y

[00:14:07] Peguero este señor hablo de ingeniería como algo que podía cambiar el mundo y otra manera de ayudar a la gente. Yo digo wow! Y entonces Higiene industrial fue como la que me atrajo más porque se veía como un poco más directo. La conexión con la parte de cómo el ser humano interactúa con sistemas de producción, de manufactura, de operaciones. Y eso fue lo que me llamó la atención, que ya sea civil, electrónica y la otra ingenierías, la industrial, me parecía que tocaba más áreas en lo que es el factor humano en forma más directa. Y dije yo y de allí, pues como le digo, tuve una conversación muy temprano en el proceso de explorar la Universidad Tecnológica con el doctor Humberto Álvarez, y él fue una persona que fue central en cementar esa idea de que de verdad que la la ingeniería industrial era algo que valía la pena seguir explorando y de allí. Seguí, pues, en el área de Ingeniería Industrial. T Pues te cuento cómo llegué a los Llista Directly. No sé si tienes alguna otra pregunta, porque ya me adelanté una vez. No me adelanto del álbum.

[00:15:16] No puedes adelantarte las veces que sea a final de cuentas. Tú eres la invitada de honor y puedes hacer lo que quieras en esta entrevista, pero no te iba a preguntar alguna figura aparte del doctor y tus padres, alguie algún a figura o algún momento en tu vida. En esa primera etapa que te marcó, que te que te hizo madurar o que te enseñó algo que recuerdes hasta el momento.

[00:15:43] Mis profesores y yo pienso que a veces y esto es un mensaje para todos los amigos a través de Latinoamérica, a Estados Unidos, donde sea que estén escuchando los maestros de secundaria, esos no reciben crédito por la forma en que ellos transforman la vida de las mentes jóvenes. Pero yo puedo decir que mis mis profesores de secundaria, desde la profesora de español hasta el el tuve profesor y profesora de español e mi mi mi profesora de historia. Son personas que me retaban a pensar y a entender y a explicar y a mirar más a profundidad las cosas y muchas de esas lecciones que aprendí temprano todavía a la vieja edad en que estoy llena de canas

[00:16:29] Jajaja escuelitas

[00:16:31] Que me de me han seguido y pues yo yo pienso de que de esa, de esa curiosidad y el deseo de aprender que no sólo fue inculcado en casa por mis padres, pero también mis profesores de la escuela secundaria. Algunos de ellos ya no están en este mundo, se nos han ido. Hay otros que todavía ya están viejitos. A veces los veo por por el whatsapp de homines uido mi profesor de matemáticas que me enseñó a tomar derivadas, a ver que ya tiene cien años, acaba de cumplir cien años

[00:17:06] Literalmente tensional,

[00:17:07] Literalmente. Le decíamos en el iPhone Ay señor! Y. O sea, persona que diferentes momentos han influenciado y. Y sus conocimientos, sus consejos. Todavía sigue en mi mente y en mi corazón.

[00:17:25] Pues es de muy, muy importante lo que estás haciendo. Y tienes razón. Los maestros de secundaria no se les da el reconocimiento y el el valor que merecen por todo lo que han cambiado. No a los a la gente en un punto muy importante de su vida y de su desarrollo hace que. Para todos los maestros de cualquier grado y en particular los de secundaria, les mandamos un fuerte, un fuerte abrazo y unas sinceras gracias por las personas que han logrado hacer y feliz haciendo uno de los buenos ejemplos. Vemos si quieres te dejo ahora si ÂFeliz para que platiquemos un poco de su carrera profesional y que nos siga platicando como pasó de de esa secundaria, irse a Florida y luego acabar ahora en Penn State.

[00:18:20] Bueno, realista. Corrígeme si estoy mal. Tú tuviste un error de poner tu filtro de Florida y lo recomendas regresar a Panamá, cierto?

[00:18:29] Sí, eh, ahí hubo un un día todo el tiempo, donde yo después que estuve en Comenz, fui a Perdu a hacer el doctorado en Ingeniería Industrial. Después que terminé el doctorado en Perdu. Yo no seguí una carrera académica. Yo me fui a trabajar para la empresa Kimberly Clark Latinoamérica, eh. Después. O sea que me mudé primero de de donde estaba en Indiana a Georgia, donde estuve e año y medio, casi dos años laborando con Kim a Latinoamérica y de ahí fui transferida a la oficina en Panamá, donde seguí laborando para todo Latinoamérica, Perú ubicada desde Panamá. Y en realidad el el. La conexión con el Supply Chain fue a través de esa empresa y esa es uno de esos puntos de inflexión también que cambió la trayectoria, eh? Fui invitada a participar en en en esa empresa, en el campo de lo que es todo Supply Chain y obviamente eso tiene que ver todo, desde el propio Men hasta el de Manafort filmen, pero más que nada la eh. Ese fue el punto crítico de exposición a los temas de todo lo que tiene que ver. Desde cuándo se manufactura el producto? Cómo se consiguen los materiales, cómo se procesan en las plantas, cómo se llevan a los centros de distribución y cómo tú haces una distribución a través en la región, eh? Con dieciocho más países. Entonces, obviamente ese fue el momento crucial donde la logística empezó a tomar forma como algo que no sólo me interesaba, pero ya tenía un enfoque más claro en dónde estaban los efectos específicos y cómo se manejaba eso en el tema de. De temas políticos, temas económicos de diferentes países. Muchas cosas ocurrieron en Latinoamérica. En esos tiempos. Y fue muy interesante.

[00:20:32] En Latinoamérica los cambios en las regulaciones en los países, al no ser una región homogénea a través como mercado grande de Estados Unidos vital son el reto diario eh? Para la audiencia rica también, no? E Es importante entender eso, o sea, la complejidad que representa un mercado con tantos países, algunos países con tan poquita población, digamos, pero que los retos son tan altos. O sea, hace que el profesional de la cadena de suministros de esta región tenga que ser de mentalidad versátil, porque hay que estar todo el día adaptándose a esos cambios que no son esperados. Digamos no el cambio de un presidente o cambia un ministro de Estado y viene a una política nueva y allá va eso, no? O sea, acá haciendo malabares

[00:21:19] Estamos hablando de que por lo menos en esos tiempos, cuando el presidente Chávez todavía estaba en Venezuela y había momentos en que decía algo o decidía algo que cerraba la frontera entre Colombia y Venezuela. Ahora, así como llevas producto, es verdad. O sea, la cosa es así o está porque estamos hablando de tiempos donde todavía se veía e cierto situaciones en países como Colombia, donde había que limitar el tránsito a ciertas horas en ciertas áreas por el la gestión política que había en Colombia en esos tiempos y. O sea, son cosas que. Que uno tal vez en otro ámbito no piensa. Pero la logística donde tú tienes que tener no sólo la información correcta sobre la posible demanda y todo eso, sino también un plan y planes de contingencia, sobretodo cuando tú produces ciertos productos en ciertos países para suplir la región en regiones enteras. Y cómo se mueve eso y. Y el costo que tiene cuando hay interrupciones por cualquier cantidad de razones desastres de Asia, desastres políticos o desastres naturales

[00:22:31] Mundiales de acuerdos felices. A lo mejor algún ejemplo puntual veo Kimberly Clark. Me imagino que fue una escuela básicamente para Latino, una empresa. Grande. Respetable. Compleja, con muchísimas cosas. Móvil con muchas variables de acuerdos. A lo mejor algún ejemplo o dos que pudieras compartirnos de la logística y de la cadena suministro de Kimberly Clark en su momento. Y qué es lo que. Qué es lo que aprendiste al respecto?

[00:22:59] Bueno, eh. Puedo hablar en temas generales porque creo que qué tradiciones de si la experta en el tema general. Eh? Hay varias cosas que entran en en. En la forma en que pensamos acerca de estrategias. No, porque la gente, sobretodo en Norteamérica, a veces piensa muy monolítica mente acerca de Latinoamérica, como todos los países son igualitos a latinos, la misma cosa Lou. Y por lo menos en Latinoamérica, una de las cosas que se difiere mucho de talvez de lo que se ve en países como Estados Unidos, es el porcentaje de la venta de productos de consumo masivo que todavía se da en el sector que se llama tradicional. El sector tradicional, no el sector de supermercados hipermercados, sino el tradicional, la la tiendita de la esquina. Y entonces eso varía grandemente dependiendo en qué país estás. Hay países donde el 60 por ciento de la venta de consumo masivo todavía ocurre en la tiendita de la esquina. Si las ventas acumuladas a nivel nacional e a que lo que requiere una forma diferente de pensar en el tema de distribución, porque no es lo mismo distribuir a un mega distribuir centro de un hipermercado y hipermercado o a declaró planificar distribución tal vez a través de distribuidores o a través de pulverizadores de carga o a través de otro tipo de metodologías.

[00:24:24] O tienes países como Brasil donde tú estás tratando de suplir. Por lo menos estamos hablando de de productos que van al área comercial, productos para oficina, productos para escuelas, hospitales, restaurantes. Una ciudad como São Paulo, que es una de las ciudades más grandes del mundo, donde puedes tener 20000, eh, eh, eh. Diferentes lugares que llamamos sitios o lugares donde tú entregas e y tienes que manejarte en un tráfico increíble y todavía tener la oportunidad de implementar modelos de entrega e precisa en cierta horas, en particular, cuando no tienes control del tráfico, tienes que tener la habilidad de dispersar distribución en un área tan densamente poblada que son cosas que tal vez no pasan en áreas rurales. En otros países también es el tema de precios. O sea, cuando tú ves el poder adquisitivo a través de Latinoamérica cambia mucho. Te doy un ejemplo Panamá. Tiende a ser un país que por comparación estamos hablando todavía. Yo estoy pensando e lo. La parte alta de los 90, comenzando del siglo 21, todavía está dando para más un país donde el poder adquisitivo el panameño. En comparación a otros países de la región relativamente alto. Pero hay o habían otras regiones en Latinoamérica donde la mayor competencia del. Por decirte del papel higiénico eran pedacitos. La gente cortando pedacitos de periódico y vendiéndolo en en en taxi.

[00:26:02] O sea, estamos hablando de soy total. Una cosa que cuando tú te pones a pensar de qué tipo de estrategia? No sólo por el hecho de la de la ganancia neta bruta, lo que sea, pero también de saber cómo tú organizas tu cadena de suministros para que el producto sea accesible, para que personas o jovencitas en un área rural puedan tener acceso a productos de cuidado femenino apropiado y a un costo que puedan pagar las mamás y los papás que quieren poner pañales desechables porque es una cosa práctica. Pero los pañales solo se pueden tener un punto de precio que puede ser un poquito inaccesible para las personas de más bajo recursos. Entonces, qué tipo de práctica puedes tener? Y muchas veces el empaque vender productos en empaque de uno en vez de tratar de vender un empaque de 48 unidades. Todo eso tiene implicaciones logísticas, pero también tiene implicaciones humanas. Porque hay que hacer el esfuerzo para que personas de todos niveles puedan tener acceso a un producto que los va a ayudar a estar más saludable. Entonces es ese reto. En un lado eres un negocio, tienes que tener ganancias, pero al otro lado tienes que entender que lo que haces impacta cómo las personas viven y la calidad de vida de las personas.

[00:27:22] El mundo sabe que ese ejemplo que acabas de dar fue Lisa. Me encanta porque a veces cuesta un poco explicar cuál es el impacto que tenemos en la sociedad. Las personas que estamos en esta industria y obviamente ahora con COBIT y todo aquello e estamos muy expuestos. Finalmente se escucha hablar de cadena de suministro públicamente en los noticieros y demás. Sin embargo, todavía cuesta separar un poco el concepto de que Supply Chain o cadena de suministro es barcos y aviones. Es mucho más que eso. Entonces, este ejemplo acaba de dar me encanta porque ilustra de alguna manera todo lo que estaba atrás de lo que la mayoría la gente no ve, que lleva la planificación. Que estaba en uno de los procesos más complejos. En la ejecución logística, no?

[00:28:12] Sí, eh? Y ese es el punto. Todo esto ocurre donde la persona promedio no lo ve claro. O sea. Y yo creo que, como dices tú. La pandemia lo que ha logrado es crear un nivel de conciencia diferente. Porque la gente está preguntando pero por qué? Porque no hay papel higiénico. Pero por qué? E Imagínate. Hoy estaba leyendo las noticias que la cadena más grande de perdón de comida rápida en Corea E va a empezar a servirle. En vez de de papitas fritas, a los clientes les van a servir palitos de queso frito. Porque no, no llegan las papas por por problemas de aduaneros, por problemas de falta de contenedores de transporte a nivel de barco. Entonces no, aun no han recibido la cantidad del volumen que necesitan para poder servir papitas fritas, porque muchas de esas papas vienen de afuera, no las siembran en Corea. Entonces le van a dar palitos de queso. Eh, eh, eh, para en vez de papitas. O sea, son cosas de que entonces ese es el momento en que el consumidor dice pero yo quiero papas, donde están las papas? Yo no tengo papas, no? Y la explicación es cuando entran A en B. Bueno, es porque las papas vienen de allá y las papas tienen que ser embarcadas en contenedores y tienen que ser registradas a través del controlador aduanero de de Corea, Ibarrola y etc.. Entonces yo pienso que el público en general está aprendiendo e quiéralo o no, el los fundamentos básicos del impacto de la cadena de suministro en su vida, porque la pandemia los ha forzado a tener que verlo directamente en la cara total.

[00:30:10] Totalmente de acuerdo. Y bueno, es un gran ejemplo como vemos. Y bueno, esto de Corea aún más y es bastante gráfico para todos.

[00:30:18] Y a mí me dan papitas. Ya no quiero palitos de queso.

[00:30:20] A lo mejor los palitos de queso son una mejor opción. Pero bueno, tienes toda la razón. El consumidor, el consumidor se está dando cuenta de lo que está pasando y se está dando cuenta de que no es tan fácil transportar las cosas que usamos de manera diaria, como a lo mejor nos imaginábamos antes de la pandemia.

[00:30:37] No, si a mí me encantaría saber realizar. Digo, después de pasar por esta experiencia de planificación y de meterte en la complejidad de los mercados latinoamericanos, como cómo hacer este cambio, como cómo se revivió ese bichito que decía que te enseñaron en la secundaria para regresar entonces a la academia. Qué pasó ahí? Cómo fue el cambio?

[00:31:00] Fue algo muy interesante, fue una oportun. Hubo una oportunidad a día de trabajar en una colaboración entre la empresa Kimberly Clark y Penn State. Y estamos haciendo un proyecto en el cual estábamos tratando de ver muchos de los aspectos que estaban relacionados con como hacíamos la planificación estratégica entre mercadeo y Supply Chain para asegurar obviamente la meta de tener el producto en en disponi disponible para los consumidores a través de Latinoamérica en una forma más eficiente. Y a través de ese proyecto hubo muchas oportunidades de no solamente interactuar con los profesores de Penn State, pero también de visitar la universidad para reuniones y discutir el tema. Y esto era todo con la facultad, con el Departamento de Ingeniería Industrial, no con Supli Chain. Pero en una de esas visitas tuve la oportunidad de de llegar a conocer sobre la escuela de negocios Sentence que se llama en el campus de Universal Park, porque hay programas de negocios en pentatlón en todos los lados las sedes, pero en la sede de Universidad y University Park. Había un programa en el Smell College of Bisnes y yo me interesé porque estaban buscando personas con un perfil que tuvieran el conocimiento avanzado o tuvieran un doctorado a nivel de doctorado e tuvieran investigacio experiencia haciendo investigación, que tuvieran experiencia también en la enseñanza. Y yo tuve la experiencia de ser e instructora e como estudiante de doctorado en perdu y estaban buscando a alguien que tuviera también experiencia en la industria. Y entonces yo me puse a mirar la lista y dije pérate. Experiencia industrial chat e plazuelas, chueca, todo peachy, chat e pero también.

[00:33:07] No fue tampoco que fue que o de la nada. Yo pienso que el el el deseo de de alguna manera tener un im pacto en la forma en que mis maestros, mis profesores me inspiraron, me enseñaron. Yo pienso que e el Elbert esa oportunidad logró despertar algo que ya estaba allí. No era algo que de la nada se me se me metió que iba a ser profesora. Yo pienso que el deseo de buscar alguna manera, de tener un impacto en las generaciones futuras de profesionales en el campo, era algo que estaba allí porque lo lo lo experimentaba en diferentes maneras. Mientras estuvo en quimo clickar con mis colaboradores, con los internos que venían a hacer los practicantes y todo. Decidí tirarme al ruedo y ver si la universidad de Tenté veía en mí a alguien que podía contribuir en ese nivel y recibí una oferta de ser a lo que llaman una profesora clínica. Entré a nivel de profesora clínica, asistente e hobie en los últimos 14 años, pues he logrado llegar a nivel de lo que llaman full profesorado de profesora e clínica E y he tenido la oportunidad de participar en la educación de un poquito más allá de 9000 estudiantes y pongo a contar todos los cursos que he dictado. En los catorce años que he estado aquí he. Y. Y. Pues ha sido algo increíble. O sea, la transición de la industria al salón de clases e me ayudó mucho a poder. Guiar y dar a los jóvenes una perspectiva tanto teórica como práctica de los conceptos que estaba enseñándoles.

[00:34:58] Hay algo que que extrañas del de la industria si que pudiste haber sido totalmente al mundo corporativo y me imagino que tuviste muchas oportunidades y opciones para seguir esa rama en tu vida también. Pero qué extrañás de eso? Y qué otras cosas no extrañas?

[00:35:17] Yo le digo a la gente que yo no me. Yo no me fui de Kimberley Clark, yo me fui happens. Ya les digo yo no deja. Yo lo dejé aquí, Molecula. Yo me fui a pensar. Lo describo de esa manera porque yo en realidad fue la experiencia en esa empresa fantástica. Pude haberme quedado 10, veinte mil años más porque, o sea, yo fue algo bastante satisfactorio e satisfactorio y bastante. No sé. Eh? Estoy buscando la palabra de por ful cilmente feeling. Era algo que me trajo mucha satisfacción personal. El P. Pero lo que sí obviamente extraño es la rapidez con las que se toman decisiones en la industria. Hoy lo extraño porque el mundo académico

[00:36:07] Es un poco más lento, entonces

[00:36:09] Muchas veces hay que pontificar y hablar y teorizar y Braudel y toma, toma meses y meses para hacer un cambio en la industria. Si usted convence al jefe de que sin este cambio vamos a ir en esta dirección y no en esta dirección. La forma de pensar vamos, ya vamos. Vamos al ático. Y esto lo extraño mucho. Un bloque. Lo que no es bueno. Obviamente, una de las cosas que me gusta más de la vida académica es que sobretodo como profesora, los los ciclos académicos van en semestres, lo que permite más tiempo. Durante el verano, lo que es verano, no he de tener un poquito más tiempo con la familia. Una de las desventajas de la industria es que nunca, nunca para nunca para, eh. Era una vida excelente, profesional, pero en lo personal a veces era un reto. Sobretodo yo. Tenían e. Mis niñas estaban bastante chiquitas y yo viajaba y extrañaba mucho ver a mis bebés. Entonces en ese lado sí mejoró la cosa porque tenía más oportunidad de. De tener time tiempo.

[00:37:22] Cuántos niños tienes? Felisa.

[00:37:25] Tengo tres niñas y tengo tres hijas. Oh, entonces

[00:37:30] Perfecto, balanceado. Entonces la cosa tres y tres

[00:37:34] Ténganse tenemos entre mi esposo y yo, tenemos 6, 6, 6 hijos. Gracias a ciertos días que serán con dolencias pronostiqué. Jajaja jajaja son adolescentes todos. Ay, ay, ay! La hora de recoger. A quién le toca lavar los platos? No, pero es una bendición. Los hijos son una bendición.

[00:37:58] Oye, tu cambio no sólo fue de la industria de la academia, pero me imagino también ya estabas otra vez en Panamá y ahora vuélvete a Estados Unidos.

[00:38:07] Sí, eh. Sí, fue una transición muy interesante. Sobre todo yo pienso para mis hijas, porque ellas tengo una hija que nació en Atlanta. Y las otras dos nacieron en el Hospital Nacional, en California, en Panamá, eh. Pero pasaron sus primeros añitos en Panamá y cuando llegaron acá, pues fue un cambio bastante interesante para ellas. Ahora el cambió, eh? Pues no se nota tanto, porque ahora parece que el ingi el inglis entrando y el spanish olvidando. Entonces las las estoy forzando.

[00:38:47] Estamos varios, varios de nosotros. Yo tengo hijos y la edad del pleito de cada día es en español en SFE.

[00:38:56] Sí, entonces yo estoy las he forzado. Voy a confesar, a tomar clases de español para que tengan la gramática en forma más correcta y que puedan leer bien. Y no sólo hablar, sino leer y escribir en español e. Pero sí, en cuanto a lo profesional, fue una transición interesante, porque, como te digo, yo fui. De haber terminar un doctorado a la industria. Tuve que aprender a subir las revoluciones. En cuanto tiempo tenía que tomar una decisión. Porque cuando tú estás haciendo investigación tienes todo el tiempo del mundo. Y mi jefe se actualiza Galicia, Galicia, que vamos a hacer campos cercanos, a hacer algo, quizás de los primeros años. Y después fue lo de después suelo reverso. Voy de la industria a la academia y aquí está gente que le pasa. Oye, no hubo mucha. Arréglame eso, ya no se puede. Hay que hacer un comité primero. Entonces fue. Ha sido un cambio interesante. Vi la revolución. Baja la revolución.

[00:40:00] Hay una cosa interesante que me parece que es una de las razones por las cuales tú, tú, tú sigue teniendo éxito. Frits es que tú nunca tan desconectado de la industria. Tú sigues muy conectada y eso es algo que yo admiro de ti y de la mayoría de los profesores que los que están e involucrados, sobretodo en asociaciones y demás en la que trabajan de la mano con la industria. En América Latina tenemos un poquito de ausencia de eso. El académico, desafortunadamente se ve como que se ponen un ciclo académico y la industria está su siglo de industria y tenemos que promover un poquito más esa interacción entre la academia y la industria para lograr que nuestros modelos logísticos y nuestros modelos de negocio en América Latina evolucionen, tal vez a la velocidad que evolucionan en los países más desarrollados que para mi gusto. Una de las razones por las cuales se desarrollan tan rápido es justamente eso, porque tú haces una investigación, pero si investigación se implementa, se ejecuta el resultado y se lleva a la ejecución. Acá en América Latina hay mucha investigación, pero usualmente quedan los folios guardados en una biblioteca y nadie los toca. Entonces cuéntanos un poquito de cuál es tu percepción o cuál es tu punto de vista sobre esa realidad.

[00:41:23] Gracias por hacer ese comentario, algo que quisiera ver, fomentado, ver que se fomente más en. No sólo en mi país que es Panamá, pero en toda Latinoamérica es el el lo que tú dices. Pues yo sé que hay varios países de Latinoamérica que pienso que que han avanzado un poquito más en en eso, tal vez de lo que lo hemos hecho en Panamá, pero por darte un ejemplo en la Universidad de Perfe y tenemos un centro que se llama el centro de investigación de Cadena de suministros centro forzo Planché Luis y parte fundamental de lo que hacen es ese diálogo con la industria y forman diferentes tipos de colaboraciones de partnership con con las diferentes empresas y lo que eso para elegir conllevan es planificación de de discusiones, de foros, de de proyectos. Todos los veranos se le manda a esas empresas que tengan ideas de preguntas, son problemas o áreas de las cuales quieren que alguien le meta un poco de cráneo a eso y entonces las empresas envían la listas. Estas son el tipo de cosas que nos estamos dando en el coco que no sabemos que hacer. Y lo que hace el centro es que dependiendo del nivel de investigación requerido, puede ser un proyecto en el cual un profesor puede supervisar un grupo de estudiantes, ya sea de pregrado o estudiantes de posgrado, o tal vez es algo más profundo.

[00:43:01] Entonces, en un nivel de profesor, de investigador que formula un plan de investigación en colaboración con la empresa y eso en realidad ha ayudado muchísimo porque ha ayuda a las empresas a buscar soluciones a problemas que generalmente no no tienen, ya sea el la capacidad en cuanto al personal que ya tienen dentro de su empresa, porque están haciendo el día a día de pensar en este. En esta pregunta de innovación o problemas que están sin resolver. Entonces le da la oportunidad a estudiantes de que aprendan sobre problemas prácticos y a los profesores de entender cuáles son las preguntas reales que si ellos invierten su su, su capital académico investigando, pueden tener un impacto real en lo que está pasando allá afuera. Entonces yo pienso que construir hay que ser un poco más intencional en crear esas oportunidades y las universidades tienen la oportunidad de hacer eso. Y ojalá haya maneras de de buscar la manera de solventar esas cosas a través del recurso financiero, ya sea a través de de que la. En las entidades del gobierno que ofrecen oportunidades de recibir fondos o tal vez las empresas del sector privado también invierte, por lo menos en el caso de Estados Unidos, la empresa privada tiene un interés en este tipo de interacciones.

[00:44:34] Por qué piensa que en América Latina no hay? Tal vez ese interés como puedo, porque desde el punto de vista del negocio necesita y a veces las pérdidas generadas por no tener este tipo de análisis o no? O las empresas no contarcon con un personal capacitado o gente con ese nivel por hacer investigación, digamos, del propio negocio. No logran ciertos objetivos, pero tampoco se volteaban, digamos, hacia la academia de esa academia. Por favor, ayúdenme. Esa tal vez esa necesidad que tú decías que te llegan a este centro con la lista de dolores de cabeza. Eso no lo vemos muy común. Como tú dices, hay algunos países o se ven, pero no, esto es lo normal, digamos, eh, en Estados Unidos es común y en otros países en Europa ni hablar.

[00:45:20] No, es que yo pienso que ahí hay muchos factores. Ojalá fuera. Aquí está. Y si resuelves esto, todo esto se lleva, se va, se va a llevar a cabo. Yo pienso que hay ciertas situaciones que culturalmente tendrían que evolucionar. Por ejemplo, te doy un ejemplo, eh? El sistema legal en Estados Unidos, para bien o para mal, ofrece mucha protección e contractual cuando tú estás por menos. En el caso de una empresa que está colaborando con universidad, de que se respete la confidencialidad de la y que te guarde el que está allá arriba, así, si violas alguno de los términos de ese contrato, porque aquí de MAN, aquí la gente le demandan hasta por mírate de medio lado te demando. Entonces hay mucha protección legal, tal vez a veces hasta se van al extremo, pero hay mucha protección legal. Entonces hay un nivel de de ahí hay mucha apertura a compartir data a compartir información de las empresas que son información, informaciones confidenciales que no se comparten así nomás, porque hay mucha confianza en el sistema que protege toda esa confidencialidad, eh? Yo en mi experiencia y estoy hablando lícitamente mi experiencia, no sé cómo diferentes países de Latinoamérica ofrecen protección a la propiedad intelectual, pero yo sé que en mis interacciones con alguno, en alguno de los proyectos en los que trabajé en Latinoamérica, las empresas no confían y yo, yo, yo llegué a tener interacciones donde para poder encontrar una manera de resolver un problema o investigar un problema, había que pedir datos, datos de de ventas, datos de invent, de manejo de inventario, datos de de cuántas órdenes fueron enviadas? A dónde fueron? O sea, para poder hacer un análisis crítico cuantitativo.

[00:47:21] A veces hay que compartir información quiénes son tus proveedores, los volúmenes que se compran de cierto proveedores y cosas así. Y yo pienso que tiene que haber un clima donde todos los participantes pueden confiar que la o los otros miembros de la de la colaboración van a respetar la confidencialidad. Y yo pienso eso. Eso es un factor. Y que yo creo tendría que haber un poquito más de desarrollo en esa área. En. En lo que yo he visto estoy hablando de la experiencia limitada de lo que yo he visto. Pienso que podría mejorar un poco. Y también, pues obviamente, crear conciencia de que se le da valor a ese tipo de de de que la gente entienda el valor, porque la otra cosa. La gente hace lo que piensa, le va a traer valor. Y si no lo están haciendo ni las universidades ni las empresas. Porque tal vez no ha habido un diálogo serio de cómo se crea el valor a través de esas colaboraciones.

[00:48:24] Guau! Muy, muy interesante, realista, porque creo que creo que has dado en el punto uno, se siente que te piensas igual que yo, pero. Pero ahora el punto exacto, o sea, la certeza, digamos, de la protección o del cumplimiento de esos contratos. Tal vez nuestros países de la región latinoamericana son muy flexibles. Vamos a hacerlo de esa forma. En ese tema no, eh? Y ojalá pudiéramos tener esa esa certeza para papá, para que seamos más abiertos. Obviamente ahí hay empresas y hay países en lo que puede ser diferente, pero creo que es la tónica generalizada. Pues, eh. En la calle esa, esa, ese celo, vamos a hacerlo así, de compartir información, que al final es lo que no nos hace daño a la industria.

[00:49:12] Si estamos desaprovechando una fuente de conocimiento y creatividad y capacidad de norme que son las universidades, que son los estudiantes, que son los jóvenes que están trabajando y queriendo progresar profesionalmente, entonces sí, yo creo que como, como bien lo dice Felisa, creo que es algo que se tiene que aprender en Latinoamérica, es algo que tenemos que hacer mejor porque realmente estamos, no estamos dándole el valor que merecen tenerlos las organizaciones, las universidades, los estudiantes, los maestros, toda la gente que está haciendo toda la investigación. Es esa información muy, muy, muy relevante. Y bueno, muchas empresas en Europa, Estados Unidos y otras partes del mundo están sabiendo explotar con un significado de manera positiva, obviamente la connotación de esa palabra, pero explote, explotan realmente la capacidad que tienen en sus estudiantes y maestros.

[00:50:15] Y yo pienso que perdón, debo

[00:50:18] Decir que sobretodo el hecho de de de de que el que viene de afuera piensa distinto, piensa fuera de la famosa caja.

[00:50:26] Y yo pienso que. En algún momento. Como reclamar el lugar que podemos tener como? Contribuyentes a al conocimiento en el campo de lo que es logística o cualquier otro campo. Como. Como entidades o universidades latinoamericanas, porque yo pienso que obviamente e instituciones en países como Estados Unidos de Europa han tomado un lugar hegemónico y han tomado un liderazgo en muchas áreas y todo lo bueno, la inversa, la investigación, la innovación viene de allá. Es decir, no, no, no, no, no, no. Nosotros también somos capaces. Nosotros no sólo somos capaces, pero traemos una perspectiva que es diferente y también más aplicable a las realidades de nuestros países. Porque una de las cosas que yo veo los libros de texto. Que. Que se usan para enseñar e. La fundación de los fundamentos de cadena de suministro. Por lo menos en estudiantes en Estados Unidos. Lo que vi. Porque yo he visto montones de esos libros. La mayoría de los ejemplos cuando hablan. Ya sea ya sea de operaciones de. De Procuraduría de. De compraventa, de distribución de lo que sea. Muy muy muy enfocados a como se hace eso en Estados Unidos. Muy enfocada. Enfocados a la distribución. Muy enfoque. Enfocados a la venta en y los canales que son más dominantes aquí.

[00:52:04] Y yo estoy pensando hoy ahí. Cantidad de áreas y yo sé que en otros países que están en vías de desarrollo y desarrollo ha habido investigación y pero no se ve todavía de qué? De que nosotros también tomemos un lugar donde, donde se diga que nuestro país o nuestra región va a ser un centro de innovación y. O sea, hay centros de innovación, pero muchos de ellos están conectados con universidades norteamericanas, que no hay ningún problema. Pero yo digo que como de asumir un rol, de decir tú sabes que nosotros vamos a tratar de producir world class invest. Risas. E Y empezar a construir lo que se necesita, porque no es nada más decir lo voy a hacer empezar a tomar inventario. Qué necesito hacer para que la Universidad Tecnológica de Panamá, la Universidad de ya sea en Ecuador, en Perú o lo que sea, se convierta en un centro de innovación donde gente de otros países vengan a ver qué están haciendo en Panamá. Y como asumida que nosotros también podemos crear modelos y innovar y crear y cómo salir con ideas impactantes también y tomar el orgullo de que podemos hacer eso. Pero no solo el orgullo, sino que hay que hacer el trabajo primero,

[00:53:21] No tartaja a los gay. Totalmente de acuerdo. Y bueno, platicas como ésta y y sobretodo tu vida y tu experiencia, el tus logros profesionales, feliz y bueno también los debemos son. Son ejemplos muy claros para mí que esto está pasando, no? A lo mejor necesitamos que sea más rápido, necesitamos que la gente en Latinoamérica se crea ese rol que tienen y sea ese orgullo. Y porque hay gente valiosísima en todo el mundo tenemos la América, no es la excepción, tenemos la capacidad, se ha demostrado, hay mucha creatividad, hay muchas empresas muy exitosas en toda Latinoamérica y es cosa también de de hacer el trabajo. Entonces muchas gracias por lo que por lo que estás haciendo. Creo que tu ejemplo ya este inspirado a muchas personas a cambiar, sobretodo a muchas mujeres, muchos jóvenes que están estudiando en Panamá y en otras partes de Latinoamérica, tratar de llegar a lo que has llegado. Y bueno, tratando de cerrar nuestra entrevista podríamos platicar otras dos, tres horas tranquilamente y creo que vale la pena este invitarte nuevamente en un futuro para que nos platiques un poco más, pero cerrando un poco el tema contigo. Feliz a algo en particular que quieras hablarnos de Strait? Algo de lo que estás haciendo actualmente? Cuéntanos un poco lo que lo que haces ahora y en qué te enfocas y cuál es tu objetivo de corto plazo y largo plazo.

[00:54:52] Bueno, en los últimos cuatro años ha además de fungir como profesora de Supply Chain. También he sido decana asociada del programa de pregrado. Entonces tengo doble. Dos responsabilidades en una es avanzar y sostener el programa de pregrado en la Escuela de Negocios de la Universidad de Puente en University Park y también, obviamente, de continuar. Preparando profesionales en el campo de Subrayen, una de las cosas en la que he estado un poquito más enfocada hoy por hoy es en el tema de la cadena de suministros de alimentos. EM Más que nada porque me gusta comer, que no tardó en Nott a la hoguera, eh? En realidad estamos. Estamos pasando. Estamos entrando en una época bastante difícil en muchas áreas. Eh, eh. Por cambios climáticos, la pandemia en sí, eh? Creó e interrupciones significativas en la cadena de suministro de alimentos. No tanto, no sólo en lo que fue el tema de producción, sino también en un tema de acceso e y la. En Estados Unidos lo que pasó fue que la rigidez de cómo los cané. Los canales de distribución funcionan. Todo lo que era el canal dirigido a al sector comercial, hoteles e restaurantes y demás cafeterías fue interrumpido porque todo se cerró durante el período de cuarentena y. Y hubo en un lado se veía mucha comida que se estaba desperdiciando porque no había manera de moverlo, no había donde moverlo y no había una forma. No había plan alternativo para moverlo al canal de consumo masivo.

[00:56:52] Entonces se perdieron millones y millones y millones de unidades de productos alimenticios, tanto como papas, cebollas, leche. He ganado, hubo ganado que se tuvieron que matar e matanzas no para la venta, sino por matarlos, porque no tenían donde vender la carne, donde donde los los productores no tenían. Mercado y ni es un producto, son productos que no se puede parar la producción, como cuando paras, presionas el botón y ya no haces más, más teléfonos, no con la con el ganado, el ganado sigue pariendo, sigue creciendo. Entonces se mataron gallinas, se mataron puercos, se mataron en cantidades millonarias. Horrible la cantidad de comida que se votó y por otro lado los los bancos alimenticios para la gente, por la gente que no tenía trabajo, que no tenían comida en casa, etc. Líneas kilométricas de gente, eso era una cosa. Fue para mí. Fue una pesadilla ver que por un lado imágenes de comida agotándose y por otro lado gente hambrienta, sin trabajo, sin dinero, en fila, esperando para que les den una bolsa de comida y. Hay cifras citadas por diferentes entidades de la cantidad de personas que siguen sufriendo hambre y no sólo en Estados Unidos. Eso ha sido una realidad. A nivel global, por cuestiones de cuarentenas, cuestiones de la gente que no ha podido trabajar. La gente que perdió su trabajo. Gente que perdió su negocio. Entonces ahora, eh, hay mucho. Estoy enfocado un poquito en estudiar la resilencia. Resiliencia. Esa palabra

[00:58:37] Es como la frase difícil de traducir

[00:58:40] No cluye resiliencia restyling. Resiliencia es resiliencia en la cadena al español. Si en la cadena. En la cadena de la cadena de productos alimenticios y por un lado, en la parte investigativa, investiga de investigación perdón investigativas. En otra investiga de investigación colaborando con colegas de la Facultad de Agronomía aquí en Penn State. Pero también localmente estoy. Mis hijas y yo somos voluntarias de la huian. Sí, ahí donde se hacen distribuciones de comida y necesitan manos. O sea que esto no es nada de teoría. Esto es agarrar el delantal, cajeta y abrir, abrir el cofre del carro y echarle la comida ahí. Que la gente pase, pase y pase. Pero todavía hay mucha hambre, hay mucha hambre. I m a m me parte el alma porque un una de las dos, pues los que hemos sido afortunados, que no hemos dejado de comer dura durante la pandemia o anteriormente, pues no sabemos el dolor que es tener niños en casa que no pueden comer. Entonces estoy pensando mucho qué podemos hacer desde el punto de vista de los académicos, la industria, qué tiene que cambiar para poder lograr que en un futuro, si Dios no quiera, vuelva a ocurrir algo así? No se dé el desperdicio enorme, porque fue enorme el desperdicio de comida.

[01:00:09] De hecho no se tiene, no se conoce una empresa que se llama Gutter aquí en Atlanta, de hecho G o de R de Yasmín Group. Pero como ella decía en una de las entrevistas de su Planchet Now, el problema de la hambruna es un no es un problema de falta de comida, sino un problema de logística. Si esto es lo que hay, qué es lo que tú decías? O sea, la comida y nada más que no está en el lugar donde el hambre existe, entonces?

[01:00:34] Nop, no, no había conexión.

[01:00:35] Es eso. Eso es frustrante y triste, como dices, porque estás viendo tanto desperdicio y sobre todo lo que se genera en Estados Unidos, que es toneladas y toneladas de desperdicios. Y luego tantas noticias que hay de gente muriéndose de hambre en otras partes del mundo e incluso en el mismo país. Entonces es algo. Algo que la cadena de suministro debe poner particular atención, porque el impacto es enorme. El impacto puede ser salvar vidas, salvar niños con hambre de tener una mejor nutrición

[01:01:06] Como lo debemos a la humanidad.

[01:01:08] Si parte de la humanidad parte de y si no vemos nos lo va a cobrar. O sea, esto no es gratis si es la naturaleza y el mundo. Siento yo en lo personal que si no lo hacemos, si no lo hacemos bien, estos excesos y esta falta de. De inteligencia, yo creo en general del ser humano, pudiera venir luego a a reflejarse en muchas de las cosas que estamos viviendo, no más de cambios, cambios de temperatura, más virus, etcétera.

[01:01:40] Tenemos que tener la intención completa de resolver ese problema.

[01:01:44] Totalmente, totalmente. Y bueno, hoy es una casa en una casa muy bueno, entonces nuevamente feliz. Muchísimas gracias por estar aquí con nosotros el día de hoy. Creo que tu tu se tu ejemplo de vida y lo que nos has compartido el día de hoy va a ser muy interesante para muchas personas. Vas a lograr inspirar a mucha gente que está ya en las cadenas de suministro y esperemos que también a muchos jóvenes que quieren estudiar y en algún momento ser parte de las cadenas de suministro y de esta industria de logística que tanto nos apasiona y tanto potencial tiene de cambiar el mundo. Vemos algo más que quieras agregar antes de que Felisa despida a nuestro programa de hoy?

[01:02:24] No, para mí siempre es un placer escuchar a Felisa. Ella es un ejemplo de vida, un ejemplo de superación personal profesional. Es una persona que estimo muchísimo y bueno, por eso me encanta tenerla en la oportunidad que pueda, porque creo que ella tiene mucho que compartir sobre toda esa juventud que hoy está como que sigue sin un rumbo fijo. No es, eh, para mí ella es un gran ejemplo y la admiro muchísimo. Gracias Julissa por este tiempo separado de tus vacaciones y lo aprecio muchísimo.

[01:02:58] Gracias. Gracias, Enrique, gracias. El placer ha sido todo mío y pues quiero seguir motivando a tener, a seguir trayendo a las audiencias de este tipo de temas que son tan interesantes e importantes. Y yo siento, me siento muy humilde de tener el honor de haber sido invitada y espero de que haya sido de interés para los que escucharon. Gracias.

[01:03:24] No, el honor es todo nuestro y definitivamente fue muy interesante y vamos a platicar contigo nuevamente. Vamos a te deseamos el mejor de los éxitos este me imagino que eres una de las mejores maestras que tiene pendejita ahora y que envidia si eres. Si alguno de tus estudiantes nos está escuchando ahora, por favor valoren lo que decía Felisa. No valoran que los maestros son muy importantes y agradezcan a todos los maestros que han tenido durante sus vidas. Felisa Nuevamente muchísimas gracias. Muchas gracias a toda la audiencia de Supli Chain Now en español si les interesa y les les atraen pláticas como la que tuvimos el día de hoy con Felisa Higgins. Por favor, no duden de inscribirse subscribirse a su página Onix en español o acompáñanos a todos los otros programas que tienen su Play Chain Now. Pueden visitarnos en nuestra página de Internet www. Puntó Supply Chain o puntocom. Nuevamente Enrique Álvarez demos feliz a mil gracias por estar con nosotros y nos vemos en la siguiente episodio de Supply Chain en español hasta el lago aludí. Gracias, saludos y suerte.

Episode Summary

In this episode of Supply Chain Now in Spanish, hosts Enrique Alvarez and Demo Perez welcome Professor Felisa Preciado to the podcast. Felisa shares about her childhood and upbringing in Panama, her career in the supply chain industry, which then led her to a career in academia. Join us for an interesting conversation, and learn how Felisa’s experience in industry enabled her to share more theoretical and practical insights with her students.

Episode Transcript

[00:00:37] Good morning and welcome to a new episode of Supply Chain Now. I am Enrique Alvarez and as always I am pleased. It gives me great pleasure to be here with you in this new interview with a very special guest and with a host that you already know, I have already done several interviews with him. Demóstenes Pérez. Demóstenes Pérez is an expert in logistics. He’s in Panama and well, obviously the person who needs no introduction in the supply chains we see how you are. Good morning.

[00:01:16] Good morning, Enrique. Greetings to all the audience. They don’t speak Spanish. Nice to be with you today.

[00:01:22] It’s a pleasure to be with you again. I know we’ve been going through some difficult months in terms of equipment availability in China. The rates up to the sky-high rates have been like that. Quite an interesting few months for everything, true.

[00:01:39] Complicated, eh? But well, this is the industry of resilience, so we’ve had to invent things, we’ve had to get creative in order to satisfy our customers and make sure that the product gets to the hands of the end consumer, right?

[00:01:54] Absolutely. And well, we have no choice. At the end of the day the world has to keep turning and a lot of that is logistics based, if it’s up to us and the people in our industry to make sure that goods keep getting into the hands of consumers. Today we have an excellent interview with an acquaintance of yours. Tell us, please introduce our guest of honor.

[00:02:18] Look, it is my pleasure to introduce today Professor Felisa Preciado Higgins. Felisa is a passionate supply chain professional. She has already made a transition from industry to academia. Eh? Her. She is Panamanian. I had the honor of meeting her in the United States several years ago, through an organization of which we are both members and active participants. Who always exercised in the Council his very professional bad ones. Eh? So now we’re going to talk a little bit about that. And well, with great pleasure and happiness, let’s invite Paulita to do some.

[00:02:59] Of course it is. Felisa, how are you? Good morning to you. How? How are you doing?

[00:03:03] Very good morning, Enrique. I’m already very well. Thank you.

[00:03:07] It’s a pleasure to have you here with us. It’s a pleasure to interview you and thank you very much. Obviously we’ve been trying to schedule this interview for a couple of weeks now trying to find you. But well, he’s a person with a lot of commitments and it seems to me that everyone wants to talk to you.

[00:03:26] I promise I wasn’t hiding Enrique, but here I am and glad to be here with you this morning.

[00:03:33] It’s a pleasure, it’s a pleasure and thank you very much again for accepting the invitation. And many thanks to demos as always for. For opening up your contacts and getting us to have these talks with such interesting people who are doing so much for supply chains globally. So thanks to you too. Demos Felisa, please, let’s begin. Tell us a little about yourself. Tell us more. Where were you born? Where did you grow up?

[00:04:01] Well, thanks for the question, eh? I was born in the proud Chicano province, uh, in the Republic of Panama, very, very proudly Panamanian, proudly Chicano. E My parents are or were because they are already Panamanians, eh? At that time Ecuadorian immigrants who emigrated to Panama in the 70’s and well in my family we grew up in Chiriqui, where I began my studies at the Technological University under the direction of Dr. Humberto Alvarez to whom I send greetings and is listening to e. Eh. This led me at one point to the opportunity to receive a scholarship to complete my undergraduate studies at University A. It’s called Flora Agricultural Mechanical University in Florida, where I was able to receive my degree in Industrial Engineering and one of the things that my dear daddy and Emma always instilled in me were both my parents instilled in me that what you put in your head no one can take away. Material things come and go, but what you learn stays with you forever and from a very young age. My two precious elders, even though they didn’t have the opportunity to study beyond elementary school, always had a great desire to make education something important. And I managed to continue studying and I also had the opportunity during my studies here in the United States to complete a master’s degree. Hey, hey. I had a time working with the company, I started in Gym Company that makes diesel engines, I was in the area of making fuel systems and very very interesting injectors.

[00:05:53] Yes, an extremely successful career and an even more interesting story. And well, you obviously beat us to it a little bit.

[00:06:00] The sorry, sorry, sorry, sorry part, I went from where I went. Ta, I left,” he said.

[00:06:06] But. But hey. But it’s a very interesting story and again we’d love if you want to behave, if not talk a little bit about the part. What was Panama like? What do you mean? What memories do you have of those first nights, of that first stage of your life? Studying, being the first to study? I imagine with a lot of pride for your whole family. With great pride for all the people who know you, who know you and who knew you. What do you remember? What do you remember? Living in Panama before immigrating to the United States?

[00:06:39] Well, it’s very interesting because growing up in the province of Chiriqui in the 70’s and 80’s and where

[00:06:46] Is there, by the way, Chiriqui? Why did you say it the first time? And not even.

[00:06:52] If you look on a map, the province of Chiriqui borders the Republic of Costa Rica. So we are in the western part of Malaga, further west, as it also says that it goes further west. Are you in Costa Rica? Costa Rica. We are a border province and in the 70s and 80s in the province of Chiriqui, especially in the city of David, where I grew up, there were not many people who looked like me. So, being born in Chiriquí and living this way from David, it was very interesting that many times I had to explain to people from Chiriquí that I didn’t come from anywhere else. They always asked us if I came from another province. I was almost always asked, “Are you from Cordoba? I tell them No, I’m Chicana, come on.

[00:07:39] By the way, where were we?

[00:07:41] And Rivet, falconer, in the center of the country?

[00:07:45] Yeah, I didn’t know that. I thought you were a capital boy. You saw that when you go out you see everything.

[00:07:52] They didn’t know where it came from either. From the capital.

[00:07:58] Not quite according to David, the others, the Chicanos, we say it’s a city. The people of the capital, this little town, eh? Because if you meet a Panamanian and they tell you the city, they mean the capital, because it’s like there is no other city in Panama.

[00:08:15] No? Well, I come from Mexico City, so I understand. I understand a little of the feeling you have from the other side of the coin. And well, I apologize for all those times you may not have known you lived in a small town, but it’s all relative to your reality and the size of the city you live in.

[00:08:35] If you seriously ask him don Panamanian, where is he from in Panama? If he says I’m from the city, is he from the capital? Because only people from the capital equal from the capital.

[00:08:45] Boss No, that’s not true. I love the angry go-getters of all those who are not from Mexico City,

[00:08:52] But it is a very beautiful rural area. I mean, we also have a reputation, Chicanos, for being very proud. Look, we got it. We have our own red and green flag.

[00:09:05] They even have a passport home for us.

[00:09:09] He hates them a little because Chicanos speak very highly of their province and since we have the best landscapes in Panama, people sometimes tend to be envious. The he would tell them eh, but there’s nothing to it.

[00:09:25] Malo, nothing wrong with being proud of where you were born.

[00:09:29] We don’t have bananas and plantains and coffee and mountains and volcanoes and flowers and all that gasco. I mean, it’s quite an agricultural province, eh? Moreover, that’s part of the tension that exists, because the Chicanos say without the other Panama you don’t eat because it’s an area that has encouraged agriculture and produces. It is a very productive area, but also an area that has generated a lot of tourism, recreational tourism and residential tourism as well, because in the 90’s there was, there was a lot of, uh, a lot of development of what they call areas where people could buy property, foreign people, come and buy property and live in Panama during their vacations, when it gets cold here they go to Panama and many people have emigrated who are expatriates from places like the United States or Europe, they go to live and they like Chiriqui because in the highlands and say the climate is very rich.

[00:10:32] All the people who are listening to us, not only in the logistics industry, but in other parts of the world, if they don’t have a plan to vacation already once the pandemic is over, they already know. Chiriqui right.

[00:10:47] And not only Chiriqui, I’m going to put a let’s go to if we’re going to do a commercial here Panama on the Atlantic coast, white beaches, blue water.

[00:10:55] Panama’s best part was very vulnerable. Everyone knows what it’s all about.

[00:10:59] Ha ha. No way.

[00:11:02] Tell us, tell us a little bit happier because it intrigues me a little bit and it’s extremely interesting to me. Well, you come from a rural agricultural producing region. Why did you like the logistics? In which part? In which part? You lived this from some mentor that you had somebody that you can attribute the fact that you got into the business side of it and that’s what you ended up doing in Florida, I would imagine. But why? Then tell us a little more about yourself. At seventeen, eighteen, when you were just figuring out what you wanted out of your life. And tell us if you always saw yourself emigrating to the United States, always saw yourself ending up in logistics, like how you thought back then.

[00:11:46] Well, there are certain things that I was thinking about at the age of seventeen that I’m going to tell you. And there are other things like please. Because adolescence is a time of searching for oneself

[00:11:56] A family program.

[00:11:57]  I was a very good girl, ask my mom, a very good girl, she’s a very good girl. Look, it’s an interesting thing because it’s something that I think you have to grow up in Panama to understand. It doesn’t matter what part of Panama you grew up in. Panamanians have a level of thinking, of awareness, of understanding global logistics at a general level at least at a minimum, due to the fact of the interdependence of the national economy with the Panama Canal, of course. So you can be in first grade and in your social studies textbook lesson, you learn about the importance of your country because of the existence of the Panama Canal. So what I call the Logistics Boggis, the logistics, the disease of the logistics of the blackberry, the logistics. I believe that it is instilled in Panamanians from an early age, because we are taught to be proud of our country’s strategic geographic position and it is very easy to relate to that at different levels. In the province of Chiriqui there is port activity and in many parts here in Panama as well. So they are things that are not, eh? Generally something that would be strange for any Panamanian to think of logistics as an area of interest. However, for me, logistics was not really the entry point. I never studied engineering, all my studies have been engineering, but it was in the last week of the sixth grade at UNO in Balmori high school that a counselor from the Technological University of the Regional Center in Chiriqui came to talk about careers in engineering. And I had up to that point thought that I was going to study microbiology because I said I wanted to cure people. I wanted to study how to learn about diseases and how to study them. I’m going, I’m going to study microbiology I am very

[00:14:05] Practical at this time and

[00:14:07] Peguero talked about engineering as something that could change the world and another way to help people. I say wow! And then Industrial Hygiene was like the one that appealed to me the most because it looked like a little bit more direct. The connection with the part of how the human being interacts with production systems, manufacturing, operations. And that’s what caught my attention, that whether it was civil, electronics or the other engineering, industrial, it seemed to me that it touched more areas in what is the human factor in a more direct way. And I said and from there, well, as I say, I had a conversation very early in the process of exploring the Technological University with Dr. Humberto Alvarez, and he was a person who was central in cementing the idea that industrial engineering was really something worth exploring and from there. I continued, therefore, in the area of Industrial Engineering. T Well, I’ll tell you how I came to Llista Directly. I don’t know if you have any other questions, because I got ahead of myself once. I don’t get ahead of the album.

[00:15:16] You can’t get ahead of yourself as many times as you want at the end of the day. You are the guest of honor and you can do whatever you want in this interview, but I wasn’t going to ask you any figure besides the doctor and your parents, any figure or any moment in your life. In that first stage that marked you, that made you mature or that taught you something that you remember until now.

[00:15:43] My teachers and I think that sometimes, and this is a message to all friends across Latin America, to the United States, wherever they’re listening to high school teachers, that they don’t get credit for the way they transform the lives of young minds. But I can say that my my high school teachers, from the Spanish teacher to the I had a Spanish teacher and my my my my history teacher. They are people who challenged me to think and to understand and to explain and to look deeper into things and many of those lessons I learned early still at the old age when I’m full of gray hair.

[00:16:29] Jajaja escuelitas

[00:16:31] That I’ve been followed and well I think that from that, from that curiosity and desire to learn that was not only instilled at home by my parents, but also my high school teachers. Some of them are no longer in this world, they are gone. There are others who are still old. Sometimes I see them by whatsapp from homines uido my math teacher who taught me to take derivatives, see he is already a hundred years old, he just turned one hundred years old

[00:17:06] Literally tensional,

[00:17:07] Literally. We used to say to him on the iPhone Ay señor! Y. That is, person that different times have influenced and. And his knowledge, his advice. It is still on my mind and in my heart.

[00:17:25] Well, it’s very, very important what you’re doing. And you’re right. High school teachers are not given the recognition and value they deserve for all that they have changed. Not to people at a very important point in their life and their development does that. To all teachers of any grade and in particular those of secondary school, we send you a strong, strong hug and a sincere thank you for the people you have managed to make and happy making one of the good examples. Let’s see if you want to talk about his professional career and how he went from high school to Florida and then to Penn State.

[00:18:20] Well, realistic. Correct me if I’m wrong. You made the mistake of putting your Florida filter and recommending him to go back to Panama, right?

[00:18:29] Yes, uh, there was a day all the time, where after I was in Comenz, I went to Perdu to do my doctorate in Industrial Engineering. After I finished my PhD in Perdu. I did not pursue an academic career. I went to work for the company Kimberly Clark Latin America. Afterwards. So I moved first from where I was in Indiana to Georgia, where I spent a year and a half, almost two years working with Kim in Latin America and from there I was transferred to the office in Panama, where I continued to work for all of Latin America, Peru located in Panama. And actually the el. The connection with the Supply Chain was through that company and that is one of those turning points that also changed the trajectory, eh? I was invited to participate in that company, in the field of Supply Chain and obviously that has to do with everything, from Men himself to Manafort’s filming, but more than anything else. That was the critical point of exposure to the issues of everything to do with it. Since when is the product manufactured? How do you get the materials, how do you process them in the plants, how do you get them to the distribution centers and how do you distribute them throughout the region, huh? With eighteen more countries. So, obviously that was the pivotal moment where logistics started to take shape as something that not only interested me, but I had a clearer focus on where the specific effects were and how that was handled in the issue of. Political issues, economic issues of different countries. A lot of things happened in Latin America. In those days. And it was very interesting.

[00:20:32] In Latin America the changes in regulations in the countries, not being a homogeneous region through as a large market vital United States are the daily challenge eh? For the rich audience too, right? E It is important to understand that, that is, the complexity of a market with so many countries, some countries with such a small population, let’s say, but the challenges are so high. In other words, it makes the supply chain professional in this region have to have a versatile mentality, because you have to be adapting all day long to these changes that are not expected. Let’s say not the change of a president or a minister of state changes and comes to a new policy and there goes that, no? I mean, here juggling

[00:21:19] We’re talking about at least in those times, when President Chavez was still in Venezuela and there were times when he said something or decided something that closed the border between Colombia and Venezuela. Now, the way you carry product, it’s true. That is, the thing is like this or is because we are talking about times where you could still see and certain situations in countries like Colombia, where you had to limit traffic at certain times in certain areas because of the political management that existed in Colombia at that time and. I mean, these are things that. That one perhaps in another sphere does not think. But the logistics where you have to have not only the right information about the possible demand and all that, but also a plan and contingency plans, especially when you produce certain products in certain countries to supply the region in whole regions. And how that moves and. And the cost when there are interruptions for any number of reasons Asian disasters, political disasters or natural disasters.

[00:22:31] World Cups of happy agreements. Maybe I’ll see Kimberly Clark as an example. I imagine it was basically a school for Latino, a company. Large. Respectable. Complex, with a lot of things. Mobile with many agreement variables. Maybe an example or two that you could share with us from Kimberly Clark’s logistics and supply chain at the time. And what is that. What did you learn about it?

[00:22:59] Well, uh. I can speak on general topics because I think what traditions if the expert on the general topic. Eh? There are several things that come into it. In the way we think about strategies. No, because people, especially in North America, sometimes think very monolithically about Latin America, like all countries are the same as Latinos, the same thing Lou. And at least in Latin America, one of the things that differs a lot from perhaps what you see in countries like the United States, is the percentage of the sale of mass consumption products that still occurs in the so-called traditional sector. The traditional sector, not the hypermarket supermarket sector, but the traditional, the little shop on the corner. And then that varies greatly depending on what country you’re in. There are countries where 60 percent of mass consumption sales still take place in the corner store. If the cumulative sales at the national level e to that which requires a different way of thinking on the issue of distribution, because it is not the same distribute to a mega distribute center of a hypermarket and hypermarket or to stated distribution plan perhaps through distributors or through loaders sprayers or through other types of methodologies.

[00:24:24] Or you have countries like Brazil where you are trying to supply. At least we are talking about products that go to the commercial area, office products, products for schools, hospitals, restaurants. A city like São Paulo, which is one of the biggest cities in the world, where you can have 20,000, eh, eh, eh, eh. Different places we call sites or places where you deliver e and you have to manage in incredible traffic and still have the opportunity to implement accurate e delivery models at certain times, in particular, when you don’t have traffic control, you have to have the ability to disperse distribution in such a densely populated area which are things that maybe don’t happen in rural areas. In other countries it is also the issue of prices. I mean, when you look at purchasing power across Latin America it changes a lot. I give you an example Panama. It tends to be a country that by comparison we are still talking about. I’m thinking about it. The high 90’s, beginning of the 21st century, is still giving for more in a country where the purchasing power of the Panamanian. Compared to other countries in the region relatively high. But there are or were other regions in Latin America where the greatest competition from the. To tell you about the toilet paper, they were little pieces. People cutting up bits of newspaper and selling it in taxis.

[00:26:02] In other words, we are talking about I am total. One thing that when you think about what kind of strategy? Not just for the fact of the net gross profit, whatever it is, but also how you organize your supply chain so that the product is accessible, so that people or young girls in a rural area can have access to appropriate feminine care products at a cost that moms and dads who want to put disposable diapers on because it’s a practical thing to do can afford. But diapers can only be had at a price point that may be a little unaffordable for people of lower income. So what kind of practice can you have? And many times the packaging sell products in a package of one instead of trying to sell a package of 48 units. All of this has logistical implications, but it also has human implications. Because we have to make an effort so that people of all levels can have access to a product that will help them to be healthier. So that’s the challenge. On one side you are a business, you have to make a profit, but on the other side you have to understand that what you do impacts how people live and the quality of people’s lives.

[00:27:22] The world knows that example you just gave was Lisa. I love it because sometimes it’s a little difficult to explain the impact we have on society. People who are in this industry and obviously now with COBIT and all that and we are very exposed. You finally hear about supply chain publicly on the news and so on. However, it is still difficult to separate the concept that Supply Chain is ships and airplanes. It is much more than that. So, this example you just gave I love because it illustrates in some ways everything that was behind what most people don’t see, that goes into the planning. I was in one of the most complex processes. In the logistical execution, no?

[00:28:12] Yes, eh? And that’s the point. All of this happens where the average person doesn’t see it clearly. In other words. And I believe that, as you say. What the pandemic has achieved is to create a different level of awareness. Because people are asking but why? Because there’s no toilet paper. But why? And imagine. Today I was reading the news that the largest fast food forgiveness chain in Korea E is going to start serving you. Instead of potato chips, customers will be served fried cheese sticks. Because no, the potatoes do not arrive because of customs problems, because of problems of lack of transport containers at ship level. So no, they still haven’t received the amount of volume that they need to be able to serve potato chips, because a lot of those potatoes come from outside, they don’t grow them in Korea. Then they’re going to give him cheese sticks. Hey, hey, hey, hey, stop it instead of chips. I mean, these are things that then that’s the moment when the consumer says but I want potatoes, where are the potatoes? I don’t have potatoes, do I? And the explanation is when A enters B. Well, it’s because the potatoes come from there and the potatoes have to be shipped in containers and have to be registered through the customs controller in Korea, Ibarrola and so on. So I think the general public is learning, whether they want to or not, the basic fundamentals of the impact of the supply chain on their lives, because the pandemic has forced them to have to look at it directly in the face.

[00:30:10] I totally agree. And well, it’s a great example as we see. And well, this Korea thing even more so and it’s pretty graphic for everyone.

[00:30:18] And I get chips. I don’t want cheese sticks anymore.

[00:30:20] Maybe cheese sticks are a better option. But hey, you’re absolutely right. The consumer, the consumer is realizing what is happening and realizing that it is not as easy to transport the things that we use on a daily basis as we might have imagined before the pandemic.

[00:30:37] No, I would love to know how to perform. I mean, after going through this experience of planning and getting into the complexity of Latin American markets, how do you make this change, how do you revive that little bug that you said they taught you in high school to go back to academia. What happened there? How was the change?

[00:31:00] It was something very interesting, it was an opportunity. There was an opportunity one day to work on a partnership between Kimberly Clark and Penn State. And we’re doing a project in which we were trying to look at a lot of the aspects that were related to how we did the strategic planning between marketing and supply chain to ensure obviously the goal of having the product in available to consumers throughout Latin America in a more efficient way. And through that project there were many opportunities to not only interact with Penn State professors, but also to visit the university for meetings and discuss the topic. And this was all with the faculty, with the Industrial Engineering Department, not with Supli Chain. But on one of those visits I had the opportunity to get to know about the Sentence Business School which is called at the Universal Park campus, because there are business programs in Pentathlon at all of the campuses, but at the University and University Park campus. There was a program at Smell College of Bishops and I was interested because they were looking for people with a profile that had advanced knowledge or had a PhD at doctoral level and had research experience doing research, who had teaching experience as well. And I had the experience of being an instructor and as a PhD student in perdu and they were looking for someone who had industry experience as well. And then I started to look at the list and I said, “Stop it. Industrial experience chat e plazuelas, chueca, all peachy, chat e but also.

[00:33:07] It wasn’t either that or out of nowhere. I think the desire to somehow have an impact on the way my teachers, my professors inspired me, taught me. I think that in Elbert that opportunity awakened something that was already there. It wasn’t something that just popped into my head that I was going to be a teacher. I think the desire to find some way, to have an impact on future generations of professionals in the field, was something that was there because I experienced it in different ways. While I was in chemo I clicked with my collaborators, with the interns who came to do internships and everything. I decided to throw my hat in the ring and see if Tenté University saw me as someone who could contribute at that level and I received an offer to be what they call a clinical professor. I have been a clinical, assistant and hobby teacher for the past 14 years, so I have been able to reach the level of what they call full professorship of clinical teacher and I have had the opportunity to participate in the education of a little more than 9000 students and I count all the courses I have taught. In the fourteen years that I have been here I have. Y. Y. Well, it was something incredible. I mean, the transition from industry to the classroom really helped me to be able to. To guide and give the young people both a theoretical and practical perspective on the concepts I was teaching them.

[00:34:58] There is something you miss about the industry if you could have gone totally into the corporate world and I imagine you had many opportunities and options to pursue that branch in your life as well. But what do you miss about it? And what other things don’t you miss?

[00:35:17] I tell people that I don’t. I didn’t leave Kimberley Clark, I left happens. I’m telling you, it doesn’t stop. I left it here, Molecule. I went away to think. I describe it that way because I actually had a fantastic experience in that company. I could have stayed 10, twenty thousand years longer because, I mean, it was something quite satisfying and quite fulfilling and quite satisfying. I don’t know. Eh? I’m looking for the word by ful cilmente feeling. It was something that brought me a lot of personal satisfaction. Fr. But what is obviously strange is the speed with which decisions are made in the industry. Today I miss him because the academic world

[00:36:07] It’s a bit slower, then

[00:36:09] A lot of times you have to pontificate and talk and theorize and Braudel and it takes, it takes months and months and months to make a change in the industry. If you convince the boss that without this change we will go in this direction and not in this direction. The way we think, come on, let’s go. Let’s go to the attic. And I miss this very much. A block. Which is not good. Obviously, one of the things I like most about academic life is that especially as a teacher, the academic cycles are in semesters, which allows for more time. During the summer, what is summer, I don’t have to have a little more time with the family. One of the downsides of the industry is that it never, ever stops, ever stops, eh. It was an excellent life, professionally, but personally it was challenging at times. Especially me. They had e. My girls were quite young and I was traveling and missed seeing my babies a lot. So on that side it did get better because I had more opportunity to. To have time time.

[00:37:22] How many children do you have? Felisa.

[00:37:25] I have three girls and I have three daughters. Oh, then

[00:37:30] Perfect, balanced. So the three and three thing

[00:37:34] Between my husband and I, we have 6, 6, 6, 6 children. Thanks to certain days that will be with ailments I predicted. Hahaha hahaha they’re all teenagers. Alas, alas, alas! Pick up time. Whose turn is it to do the dishes? No, but it’s a blessing. Children are a blessing.

[00:37:58] Hey, your change was not only from the industry to the academy, but I imagine you were already back in Panama and now you’re back in the United States.

[00:38:07] Yeah, eh. Yes, it was a very interesting transition. Especially I think for my daughters, because I have a daughter who was born in Atlanta. And the other two were born at the National Hospital, in California, in Panama, uh. But they spent their first few years in Panama and when they arrived here, it was quite an interesting change for them. Now he’s changed, eh? Well it’s not so noticeable, because now it seems that ingi inglis entering and spanish forgetting. So I’m forcing them.

[00:38:47] There are several of us, several of us. I have children and the age of the lawsuit every day is in Spanish in SFE.

[00:38:56] Yeah, so I’m forcing them. I’m going to confess, I’m going to take Spanish classes so that they have the grammar in a more correct way and can read well. And not only speak, but also read and write in Spanish. But yes, professionally, it was an interesting transition, because, as I said, I went. From completing a PhD to industry. I had to learn to turn up the revs. How soon I had to make a decision. Because when you’re doing research you have all the time in the world. And my boss is updated Galicia, Galicia, we’re going to do nearby fields, to do something, maybe from the early years. And then there was the later reverse floor thing. I go from industry to academia and here are people who pass it on. Hey, there wasn’t much. Fix that for me, it can’t be fixed anymore. A committee needs to be formed first. Then it was. It’s been an interesting change. I saw the revolution. Bring down the revolution.

[00:40:00] There’s an interesting thing that I think is one of the reasons why you, you, you continue to be successful. Frits is you ever so disconnected from the industry. You’re still very connected and that’s something I admire about you and most of the teachers that are involved, especially in associations and so on that work hand in hand with the industry. In Latin America we have a bit of an absence of that. The academic, unfortunately it looks like they put an academic cycle and the industry is its century of industry and we have to promote a little more that interaction between academia and industry to make our logistics models and our business models in Latin America evolve, perhaps at the speed that evolve in more developed countries that for my taste. One of the reasons why they develop so fast is just that, because you do research, but if research is implemented, you execute the result and take it to execution. Here in Latin America there is a lot of research, but usually the pages are kept in a library and nobody touches them. So tell us a little bit about what is your perception or what is your point of view about that reality.

[00:41:23] Thank you for making that comment, something I would like to see, encouraged, see more encouraged in. Not only in my country which is Panama, but in all of Latin America it is what you say. Well, I know that there are several countries in Latin America that I think have advanced a little bit more in that, maybe more than we have done in Panama, but to give you an example, at the University of Perfe we have a center called the Supply Chain Research Center and a fundamental part of what they do is this dialogue with the industry and they form different types of partnership collaborations with different companies and what that entails is planning discussions, forums, and projects. Every summer we send those companies that have ideas for questions, problems or areas that they want someone to put some thought into, and then the companies send the lists. These are the kinds of things we’re giving ourselves in our brains that we don’t know what to do. And what the center does is that depending on the level of research required, it can be a project where a professor can supervise a group of students, either undergraduate or graduate students, or maybe it’s something more in-depth.

[00:43:01] So, at the level of a professor, a researcher who formulates a research plan in collaboration with the company and that has really helped a lot because it has helped companies to find solutions to problems that they generally do not have, either the capacity in terms of the staff they already have within their company, because they are doing the day to day thinking about it. In this question of innovation or problems that are unsolved. So it gives the opportunity for students to learn about practical problems and for professors to understand what are the real questions that if they invest their, their academic capital in researching, they can have a real impact on what’s going on out there. So I think building has to be a little more intentional in creating those opportunities and universities have the opportunity to do that. And hopefully there are ways to find a way to solve those things through financial resources, whether it’s through the. In government entities that offer opportunities to receive funding or perhaps private sector companies also invest, at least in the case of the United States, private enterprise has an interest in these types of interactions.

[00:44:34] Why do you think there are none in Latin America? Maybe that interest as I can, because from the point of view of the business needs and sometimes losses generated by not having this kind of analysis or not? Or companies don’t have a trained staff or people at that level for doing research, let’s say, of the business itself. They don’t achieve certain goals, but they also didn’t turn, let’s say, to the academy of that academy. Please help me. That maybe that need that you were saying that you get to this center with the list of headaches. We don’t see that very often. As you say, there are some countries or are seen, but no, this is the normal, say, uh, in the United States is common and in other countries in Europe not to mention.

[00:45:20] No, I think there are many factors. I wish I were. Here it is. And if you solve this, all of this takes, it’s going, it’s going to take place. I think that there are certain situations that culturally would have to evolve. For example, I give you an example, eh? The legal system in the United States, for better or worse, offers a lot of protection and contracts when you are for less. In the case of a company that is collaborating with a university, that the confidentiality of the contract is respected and that the person who is up there keeps you safe, so if you violate any of the terms of that contract, because here at MAN, here people even sue you for looking at you from the middle, I sue you. So there is a lot of legal protection, maybe sometimes they even go to the extreme, but there is a lot of legal protection. So there is a level of openness to share data, to share company information, confidential information that is not shared just like that, because there is a lot of trust in the system that protects all that confidentiality, eh? I in my experience and I’m speaking my experience legally, I don’t know how different countries in Latin America offer intellectual property protection, but I know that in my interactions with some, in some of the projects that I worked on in Latin America, companies don’t trust and I, I, I, I got to have interactions where in order to find a way to solve a problem or investigate a problem, you had to ask for data, sales data, inventory data, inventory management data, data on how many orders were shipped? Where did they go? That is, to be able to make a quantitative critical analysis.

[00:47:21] Sometimes you have to share information about who your suppliers are, the volumes you buy from certain suppliers and things like that. And I think there has to be a climate where all participants can trust that the other member(s) of the collaboration will respect confidentiality. And I think so. That’s a factor. And I think there should be a little more development in that area. In. In what I have seen I am talking about the limited experience of what I have seen. I think it could use some improvement. And also, well, obviously, creating awareness that value is given to that kind of that people understand the value, because the other thing. People do what they think, it will bring you value. And if neither the universities nor the companies are doing it. Because perhaps there hasn’t been a serious dialogue about how value is created through these collaborations.

[00:48:24] Wow! Very, very interesting, realistic, because I think I think you hit on point one, it feels like you think the same way I do, but. But now the exact point, that is, the certainty, let’s say, of the protection or the fulfillment of those contracts. Perhaps our countries in the Latin American region are very flexible. Let’s do it that way. Not on that subject, eh? And I wish we could have that certainty for Dad, so that we could be more open. Obviously there are companies and there are countries where it may be different, but I think it is the general trend. Well, uh. On the street that, that, that zeal, let’s do it that way, of sharing information, which in the end is what doesn’t hurt the industry.

[00:49:12] If we are not taking advantage of a source of knowledge and creativity and the capacity of norme that are the universities, that are the students, that are the young people who are working and wanting to progress professionally, then yes, I think that as, as Felisa says, I think it is something that has to be learned in Latin America, it is something that we have to do better because we are really, we are not giving them the value that the organizations, the universities, the students, the teachers, all the people who are doing all the research deserve to have them. It’s that very, very, very, very relevant information. And well, many companies in Europe, the United States and other parts of the world are knowing how to exploit with a positive meaning, obviously the connotation of that word, but exploit, really exploit the capacity they have in their students and teachers.

[00:50:15] And I think that sorry, I must

[00:50:18] To say that above all the fact that the one who comes from outside thinks differently, thinks outside the famous box.

[00:50:26] And I think that. At some point. How to claim the place we can have as? Contributors to knowledge in the field of logistics or any other field. Like. As Latin American entities or universities, because I think that obviously and institutions in countries like the United States of Europe have taken a hegemonic place and have taken a leadership in many areas and all the good, the inverse, the research, the innovation comes from there. I mean, no, no, no, no, no, no, no, no, no. We are also capable. We are not only capable, but we bring a perspective that is different and also more applicable to the realities of our countries. Because one of the things that I see the textbooks. That. That are used to teach e. The foundation of supply chain fundamentals. At least for students in the United States. What I saw. Because I’ve seen lots of those books. Most examples when they speak. Whether it is either from operations of. From Procurator of. Buying and selling, distribution of whatever. Very very very very focused on how that is done in the United States. Very focused. Focused on distribution. Very focused. Focused on selling in and channels that are more dominant here.

[00:52:04] And I’m thinking there today. A lot of areas and I know that in other countries that are developing and developing there has been research and but you still don’t see what? That we also take a place where, where it is said that our country or our region is going to be a center of innovation. In other words, there are innovation centers, but many of them are connected to North American universities, so there is no problem. But I say like taking on a role, to say you know we’re going to try to produce world class invest. Laughter. E And start building what is needed, because it’s not just saying I’m going to do it and start taking inventory. What do I need to do so that the Technological University of Panama, the University of whether it is in Ecuador, Peru or whatever, becomes a center of innovation where people from other countries come to see what they are doing in Panama. And kind of assumed that we too can create models and innovate and create and how to come out with impactful ideas as well and take pride that we can do that. But not just pride, you have to do the work first,

[00:53:21] It doesn’t tar gay people. I totally agree. And well, you talk like this and and above all your life and your experience, your professional achievements, happy and well we also owe them are. These are very clear examples to me that this is happening, aren’t they? Maybe we need it to be faster, we need people in Latin America to believe that role that they have and to be proud of it. And because there are very valuable people all over the world we have America, it is not the exception, we have the capacity, it has been demonstrated, there is a lot of creativity, there are many very successful companies in all Latin America and it is also a matter of doing the work. Then thank you so much for what you are doing. I believe that your example has already inspired many people to change, especially many women, many young people who are studying in Panama and in other parts of Latin America, to try to reach what you have reached. And well, trying to close our interview we could talk for another two, three hours calmly and I think it’s worth inviting you again in the future to talk to us a little bit more, but closing the subject with you. Happy with anything in particular you want to tell us about Strait? Some of what you are currently doing? Tell us a little bit about what you are doing now and what you are focusing on and what is your short term and long term goal.

[00:54:52] Well, for the past four years she has also served as a professor of Supply Chain. I have also served as associate dean of the undergraduate program. Then I have a double. Two responsibilities in one is to advance and sustain the undergraduate program at the Puente University School of Business at University Park and also, obviously, to continue. Preparing professionals in the field of Subrayen, one of the things I’ve been a little bit more focused on today is the food supply chain. EM Mostly because I like to eat, you did not take Nott to the bonfire, eh? Actually we are. We are passing. We are entering a very difficult time in many areas. Hey, hey. For climate change, the pandemic itself, eh? Created and significant disruptions in the food supply chain. Not so much, not only in what was the production issue, but also in an issue of access and and the. In the United States what happened was that the rigidity of how the cané. Distribution channels work. Everything that was the channel directed to the commercial sector, hotels and restaurants and other cafeterias was interrupted because everything was closed during the quarantine period. And there was on one side there was a lot of food that was going to waste because there was no way to move it, there was nowhere to move it and there was no way. There was no alternative plan to move it to the mass consumption channel.

[00:56:52] So millions and millions and millions and millions of units of foodstuffs were lost, such as potatoes, onions, milk. I’ve had cattle, there were cattle that had to be killed and slaughtered not for sale, but to kill them, because they had nowhere to sell the meat, where the producers didn’t have it. Market and it is not a product, they are products that you can not stop production, like when you stop, you press the button and you do not make more, more phones, not with the cattle, the cattle continues to give birth, continues to grow. So chickens were killed, pigs were killed, millions were killed. Horrible the amount of food that was voted and on the other hand the food banks for the people, for the people who had no work, who had no food at home, etc. Miles-long lines of people, that was one thing. It was for me. It was a nightmare to see pictures of food running out on one side and on the other side starving people, without work, without money, lined up, waiting to be given a bag of food. There are figures cited by different entities of the number of people who continue to suffer from hunger and not only in the United States. That has been a reality. Globally, because of quarantine issues, issues of people who have not been able to work. People who lost their jobs. People who lost their business. So now, uh, there’s a lot. I’m focused a little bit on studying resilience. Resilience. That word

[00:58:37] It’s like the phrase difficult to translate

[00:58:40] Does not include restyling resilience. Resiliencia is resilience in the Spanish chain. Yes in the chain. In the chain of the food chain and on the one hand, in the investigative part, it investigates investigative forgiveness research. In another research investigation collaborating with colleagues in the College of Agriculture here at Penn State. But also locally I am. My daughters and I are volunteers at the huian. Yes, where food distributions are made and hands are needed. So this is not theory at all. That’s grabbing the apron, cajeta and open, open the hood of the car and throw the food in there. Let people come in, come in, come in. But there is still a lot of hunger, a lot of hunger. It breaks my heart because those of us who have been fortunate, who have not stopped eating hard during the pandemic or before, don’t know the pain of having children at home who can’t eat. So I’m thinking a lot about what we can do from the point of view of academics, the industry, what has to change in order to make sure that in the future, God forbid, something like this happens again? Don’t give the huge waste, because it was a huge waste of food.

[01:00:09] In fact you don’t have, you don’t know a company called Gutter here in Atlanta, in fact G or R of Yasmin Group. But as she said in one of her Planchet Now interviews, the problem of famine is not a problem of lack of food, but a problem of logistics. If this is the way it is, what did you say? That is, food and nothing else that is not in the place where hunger exists, then?

[01:00:34] Nope, no, there was no connection.

[01:00:35] That’s just it. That’s frustrating and sad, as you say, because you’re seeing so much waste and especially what’s generated in the United States, which is tons and tons of waste. And then there are so many news reports of people starving in other parts of the world and even in the same country. Then it’s something. Something that the supply chain must pay particular attention to, because the impact is huge. The impact can be saving lives, saving hungry children from having better nutrition.

[01:01:06] As we owe it to humanity.

[01:01:08] If part of humanity part of and if we don’t see it we will charge it to us. That is, this is not free if it is nature and the world. I personally feel that if we don’t do it, if we don’t do it right, these excesses and this lack of. Of intelligence, I think in general of the human being, could then come to be reflected in many of the things that we are living, no more changes, temperature changes, more viruses, and so on.

[01:01:40] We have to have the full intention of solving that problem.

[01:01:44] Totally, totally. And well, today is a house in a very good house, so again happy. Thank you very much for being here with us today. I believe that your life example and what you have shared with us today will be very interesting for many people. You are going to inspire many people who are already in supply chains and hopefully also many young people who want to study and at some point be part of supply chains and this logistics industry that we are so passionate about and that has so much potential to change the world. Do we see anything else you’d like to add before Felisa dismisses our show today?

[01:02:24] No, for me it is always a pleasure to listen to Felisa. She is an example of life, an example of professional self-improvement. She is a person that I esteem very much and well, that’s why I love to have her whenever I can, because I think she has a lot to share about all those young people who today are still without a fixed direction. It’s not, uh, for me she’s a great example and I admire her a lot. Thank you Julissa for this time apart from your vacation and I appreciate it very much.

[01:02:58] Thank you. Thank you, Enrique, thank you. The pleasure has been all mine and I want to continue to motivate you to have, to continue to bring to the audiences this kind of topics that are so interesting and important. And I’m sorry, I’m very humbled to have the honor of being invited and I hope it was of interest to those who listened. Thank you.

[01:03:24] No, the honor is all ours and it was definitely very interesting and we’re going to talk to you again. Let’s wish you the best of success this I imagine that you are one of the best teachers that has pendejita now and that envy if you are. If any of your students are listening to us now, please appreciate what Felisa said. They don’t appreciate that teachers are very important and thank all the teachers they have had in their lives. Felisa Thank you so much again. Thank you very much to all the audience of Supli Chain Now in Spanish if you are interested and attracted to talks like the one we had today with Felisa Higgins. Please feel free to subscribe to their Onix page in English or join us for all the other programs that have their Play Chain Now. You can visit us at our website www. Puntó Supply Chain or dotcom. Again Enrique Alvarez demos happy to thousand thanks for being with us and see you in the next episode of Supply Chain in Spanish to the lake I alluded. Thank you, greetings and good luck.

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Felisa Preciado is the Associate Dean for Undergraduate Education and a Clinical Professor at Penn State University.  Prior to working in academia, Felisa was the Supply Chain Senior Specialist, Latin America, for Kimberly Clark.  Felisa received her BS in Industrial Engineering from Florida Agricultural & Mechanical University, her Masters in Industrial Engineering from Florida State University, and her Ph.D in Industrial Engineering from Purdue University.  Connect with Felisa on LinkedIn here.

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Enrique Alvarez

Host, Logistics with Purpose

Demo Perez

Host, Supply Chain Now en Espanol

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Patch Reilly

Data Analytics and Metrics Intern

Patch is a fourth-year Management Information Systems and Marketing major at the University of Georgia. He is working with Supply Chain Now in data analysis, finding insights and best practices to increase company efficiency. Patch previously worked as an intern at AnswerRocket, a data analytics company where he gained invaluable knowledge about analytics, webpage SEO and B2B marketing best practices. In his free time, he enjoys playing tennis, going to concerts, and watching movies.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Allison Giddens

Host, Logistics with Purpose

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Greg White

Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Karin Bursa

Host of TEKTOK

If there’s one Supply Chain ‘Pro to Know,’ it’s Karin. She’s earned the title for three years and counting – culminating in her designation as the “2020 Supply Chain Pro to Know of the Year.” Karin is also an award-winning digital supply chain, business strategy and technology marketing executive. A sought-after speaker at industry conferences, you will find her quoted in a variety of supply chain publications – and active in forums like ASCM/APICS and CSCMP.

With more than 25 years of supply chain experience, Karin spearheaded strategy and marketing for Gartner Magic Quadrant Leader and IDC MarketScape Leader, Logility. Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Today, she is a sought-after advisor helping high-growth B2B technology companies with everything from defining their unique value propositions to introducing new products and capturing customer success. No matter their goals, she makes sure her clients have actionable marketing strategies that help grow global revenue, market share and profitability.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Jamin Alvidrez

Founder & CEO, Supply Chain Now
Host of Supply Chain Now, Veteran Voices, This Week in Business History

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Jeff Miller

Host

Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business.  Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.

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Amanda Luton

Chief Marketing Officer

Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM.  When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or singing second soprano in the Grayson United Methodist Church choir.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Billy Taylor

Host of Dial P for Procurement

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Allie Krasinski

Marketing Coordinator

Allie is currently completing a degree in marketing with a certificate in entrepreneurship at the University of Georgia. She got her social media start through an internship with Shred, a personal training app, and she’s been hooked ever since. She works to optimize our following base while assisting the team with content creation, influencer outreach and other marketing endeavors. Allie can’t wait to keep growing alongside Supply Chain Now.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Jada Carson

Marketing Coordinator

Jada is a recent graduate of Old Dominion University, having earned her Bachelor of Science degree in Communications with a media studies concentration and marketing minor. Jada got her start producing content at 16 years old, while attending a radio and broadcasting journalism program in high school, and hasn't looked back!  She is an asset to the Supply Chain Now team as a media specialist, podcast and media producer, and production coordinator.  Outside of Supply Chain Now, Jada is a big Lakers fan, and also a music journalist and enthusiast.

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Ben Harris

Host

Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.

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Page Siplon

Host, The Freight Insider

Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Alex Bramley

Sales Support Intern

Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.

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