Greg Owens

Inventory audits may be one of retail’s most overlooked revenue opportunities. Every large retailer has invested in software that predicts demand, triggers replenishment, and manages shelf space with precision. Almost none of that software questions whether the inventory number it’s reading is actually correct. A recent study in the Journal of Business Logistics suggests that blind spot is expensive, and that fixing it is one of the more overlooked levers a retailer has for growing sales. The researchers, working with a major UK grocery chain, examined roughly 24,000 products across 11 stores to understand why inventory records drift from what’s physically on the shelf, a problem known in the industry as inventory record inaccuracy. They then ran a field experiment to measure what happens to sales when a store corrects those records through a full audit. The results reframe a task most retailers treat as a nuisance into something closer to a growth strategy. Start with why the records go wrong in the first place. The study found that products carrying more inventory and products replenished more often were significantly more prone to inaccuracy. That makes intuitive sense: every case broken down, every unit moved from backroom to shelf, is…

Uncertainty Is the New Baseline At Manifest 2026, Scott Luton spoke with Romain Moulin, CEO and co-founder of Exotec, to discuss how warehouse automation is evolving in an era defined by volatility. “The big trend of last year was uncertainty,” Romain said, reflecting on 2025’s tariffs, economic tensions, and shifting trade dynamics. “Anything that would be done needed to deal with uncertainty.” Rather than waiting for stability, companies are designing operations that assume change is constant. “Anything that is going on now must be projects that are able to reorganize themselves,” he explained. Warehouses must be robust, agile and flexible as to whatever the next disruption brings.   From Conveyors to Configurable Robotics Exotec is known for inventing 3D warehouse robots (Skypods) that move across the floor and climb racks up to 14 meters (46 feet) to retrieve totes and deliver them to operators. But beyond the visual wow factor, the real transformation is simplification. “The time of bespoke complex warehouses tailored to a very specific need is over,” Romain said. Customers are moving toward more generic, adaptable warehouses. Exotec replaces hardware complexity with intelligent software. “We don’t program the solution,” he noted. “We let the software find the best…