“I wish I had a better demand signal… I wish I had more reliable suppliers… Some of that you can change and some of that you can’t, at least in the near term. You have two choices: you can figure out how to work with what you’ve got or you can lament about the fact that you don’t have the supply chain you want. Frankly, that will not get you anywhere.”
– Mike Griswold, Vice President of Research, Gartner
Mike Griswold is the Vice President of Research at Gartner, specializing in retail with a particular focus on forecasting and replenishment. He is responsible for Gartner’s annual Top 25 Supply Chain ranking and joins Supply Chain Now on a monthly basis to discuss the latest in retail supply chains from an analyst’s perspective.
With the stress and urgency of the last year and a half, we could all use a summer escape to ‘Tinseltown.’ This month, Mike shares his usual quick wit and illuminating perspective on supply chain challenges by looking for connections between the trends and topics of the day and some of his favorite scenes from Hollywood classic movies.
In this conversation based on a Supply Chain Now livestream, Mike answers questions from Co-hosts Greg White and Scott Luton about:
• Why S&OP planners today would benefit from ‘a bigger boat’ – even if they have to drag their fingernails down a chalkboard to get the company’s attention
• How not creating an environment where anyone on the team can challenge a plan or assumption can allow the whole operation to journey ‘a bridge too far’ in the wrong direction
• Keeping an open mind to everyone’s potential, because you never know where your next great idea or your next great associate is going to come from – possibly wearing a ‘little coat’
Welcome to supply chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues. The challenges and opportunities stay tuned to hear from those making global business happen right here on supply chain now.
Scott Luton (00:00:33):
Hey, good afternoon, Scott Luton and Greg White with you here on Supply Chain Now, welcome to today’s live stream, Greg, how you doing? You looking marvelous.
Greg White (00:00:41):
Well, at the risk of my career, I am using it a little bit upgraded camera, but I feel like I’ve got a little bit of lag here, so
Scott Luton (00:00:51):
We’ll get the team. We’ll get the team on it and we’ll make the modifications. We’re kind of testing the jet as well.
Greg White (00:00:59):
Yeah, that’s right. That’s right. We’re building the plane as we fly. It looks great
Scott Luton (00:01:04):
Though, but great to have you back. We were talking about some of your travels, pre-show Chicago to Wichita, to West Virginia.
Greg White (00:01:11):
It doesn’t feel like it’s been been that long that you know, all of this travel, but you know, in the month of June, for all intents and purposes, eight states in, in a month, right.
Scott Luton (00:01:26):
And a book to write about it, which comes out by Harper Collins come November 1st, is that right,
Greg White (00:01:30):
Greg? Uh, as long as half, as long as Kelly Barner is right? Yeah.
Scott Luton (00:01:35):
Only kidding, but lots of great stories, lots of great food and lots of great entrepreneurs met along the way more to come. Yeah.
Greg White (00:01:43):
A lot of getting by the way, sorry, Scott. A lot of getting what is going on in the ground around the country and it is fascinating versus what we’re hearing, what is truly happening and so much that we’re not hearing about that is happening as well. Excellent,
Scott Luton (00:01:59):
Excellent point. Tons of good news. If you go looking for it, tons of great people, great stories, great businesses, fighting a good fight and growing and winning. And that’s a love, I love that, you know, all of that and more that you cover on tequila sunrise, which comes back starting in early August. So you’ll look for that. Okay. But today it’s about the one and only Mike Griswold, as we continue our series here, where we feature, it’s all about supply chain today and tomorrow with Mike Griswold from Gartner, one of our most popular series, Mike, I think, you know, Greg, we’ve got several nicknames, I think from Mike Griswold, we were talking tombstone pre-show, but we already have a, or we already have a, um, who’s it guy that says I’m
Greg White (00:02:40):
Doc holiday, is that the character or the actor?
Scott Luton (00:02:43):
We already have a doc holiday of supply chain. That’s true. Mike has a similar championship belt and his voice and how he dives into the topics in a way that anyone could understand. He’s got quite a track record. So we look forward to hear someone’s perspective today and Greg today, speaking of tombstone, we have a really special theme. We’re going to be talking about Hollywood classics and examining some movies that are really playing out today across global supply chains can be really fun. Right? Right.
Greg White (00:03:12):
Yeah. Um, I’m looking forward to the lessons we can learn from Hollywood
Scott Luton (00:03:18):
And including one of Greg’s favorites, which be the first time we asked him about it in front of the camera. So stay tuned, but Hey, quick programming before we get going here today, we’ve got two great sessions coming up. We want to share with everybody one, you may have heard of if you joined us for a previous live stream. So July 27th, we’re gonna be talking about, of course digital transformation, how it accelerates and strengthens my favorites. That ladder strengthens your supply chain. We’re going to be Kevin. And I will be featuring our friends from Esker and KA, Texas Christian university home of the horn frogs, July 27th at 1:00 PM Eastern time. So join us for that. And then Greg, I’d love for you to elaborate. Our newest scheduled webinar is going to be featuring one of Amanda’s favorite companies. Quip always reminds me of family guy, that family guy, episode Quip, uh, Greg, what are some of the things we’re going to talk about here?
Greg White (00:04:14):
We’re going to talk about oral hygiene for stars, because this is a really cool this DTC brand is this really cool, uh, toothbrush that helps you do what your mother used to stand over you and, and make you do, which is brushed your teeth in the appropriate direction and for the right amount of time. But you know, started as a, as a direct eCommerce brand. This is not something you could start out buying at target or Walmart or wherever they marketed it on social media, they have distributed it directly and they have done a tremendous amount of tremendous amount of growth just from the, uh, preliminary nary discussions we’ve had with them and you know, and how they’ve used advanced technology to help them get there. And, you know, I think the cool thing about this is there’s a lot that traditional retail can learn from this DTC effort about e-commerce frankly, about merchandising and about a topic Scott, you and I have been talking about for the last couple of days about the retail world and the future of the retail world. Things like skew rationalization and e-commerce and, and you know, the various models that are necessary today in retail. Yeah.
Scott Luton (00:05:23):
So join us for a really cool Quip story on August 18th at 12:00 AM. Eastern Tom, sorry, Greg. I could not, I couldn’t turn it down, but great company story and it’s always cool. It’s always cool Greg, to have experience with a company as a consumer and then to kind of dive into the business story and share that with our global community here. So, so y’all join us August 18th. The link is in the show.
Greg White (00:05:47):
Some people may even buy some toothbrushes from it. You never know, at least learn about how to brush your teeth. Right?
Scott Luton (00:05:55):
So speaking of those said people, uh, one of our really equally stars of the show, we got Mike Griswold. Of course we’re bringing him on in just a moment, but we’ve got all the folks in cheap seats. Uh, we’re gonna hear a ton of goodness from them shortly.
Greg White (00:06:08):
This, we should call it the lower level. Don’t you think? Or the luxury boxes a little bit here, but I’d love to hear the groups, the sky boxes. I love that high box. Sure.
Scott Luton (00:06:21):
Nevus welcome. He’s tuned in via LinkedIn from India. Hope this finds you. Well, look forward to your commentary throughout. Hey Kim, is it Reuter or ruder? I get this wrong. Peter is back with us. E-commerce been there, done that. Uh, Kim welcome
Greg White (00:06:38):
Tune in to this alloy thing. Yeah, definitely. I’d love to hear what she has to say about that.
Scott Luton (00:06:43):
Hope. This finds you well, Kim, so she’ll tuned in via LinkedIn. He says good evening everyone. Hey, so she’ll tell us where are you dialed in?
Greg White (00:06:51):
Thanks for staying up late. Appreciate it. Definitely.
Scott Luton (00:06:55):
Definitely. Let’s see here. Uh, rug windrow. Hello, Viet tuned in via LinkedIn. Uh, welcome. Look forward to hearing your POV here today. Kayvon is with us now, Greg Kayvon joined our supply chain ciao community, and he’s been dropping. He dropped a picture of, of a, of a recipe earlier today. Amanda, you’ll have to find the name of it, but Cavon welcome. And other than your culinary exploits, look forward to your supply chain perspective today. Big show. Bob Bova is winners. Welcome via Facebook puffy Thra. Hello, via LinkedIn. Great to have you here today. Let us know where you’re tuned in from. I want to drop down here to Peter Bo Lay’s comment to Greg for we bring what Michael Peter bullae all night and all day says he received his pension statement in the mail yesterday. It’s fully funded at 117% and his TFS, a tax-free savings accounts are up a huge 4% in the last month. Peter is putting some information out there, Peter. I hope you don’t. You might get some sure. Yeah.
Greg White (00:07:55):
Well, it’s like telling people you won the lottery. Let’s talk offline theater, right.
Scott Luton (00:08:00):
But Peter getting aside, Hey, great to have you on a real love to hear your perspective during these and your sense of humor. So great to have you, okay. So, oh, by the way, Bob Bovis has the mezzanine. That might be the one that sticks the mezzanine.
Greg White (00:08:17):
Oh yeah. For the seats. Yeah.
Scott Luton (00:08:20):
Good. Hey, moving right along. So welcome everybody, including all the folks that we couldn’t, we couldn’t get in. We look forward to hearing your perspective throughout this conversation. We want to welcome in though, Greg, our featured guests are today. Mike Griswold, vice president analyst with Gartner. Hey, good afternoon, Mike. How you doing?
Mike Griswold (00:08:37):
Hey I’m all right, guys. Thanks. Good to talk to you. And it’s hard to follow the toothbrush conversation, but I’ll do my best. Well,
Greg White (00:08:44):
I know that you have impeccable oral hygiene, so, you know, present company excluded. There are some people that probably
Scott Luton (00:08:53):
Right, right. That is right. Hey, really quick. I want to say hello to our tour, uh, via LinkedIn tuned in from Poland. Welcome. I think this might be your first live stream. Looking forward to your perspective here today. Our tour. Okay.
Greg White (00:09:05):
Colin, by the way. Beautiful, amazing country. Excellent.
Scott Luton (00:09:09):
Yeah. Completely agree. Okay. So Mike, great to have you back. I think last time you spent the hour with Greg and Kerryn. Uh, so I hate to bring the education down a couple degrees, but here I am. Um, let’s talk about today is national dive bar day, Mike, I didn’t know there was such a thing, but we all have our favorite dive bars, probably. So since it’s national dive bar day, Mike, what’s been one of your favorites, you know, whether it’s sooner or later in your journey, what what’s
Mike Griswold (00:09:42):
Yeah, probably sooner. So I grew up in Western New York, about 15 minutes from a state university Geneseo. And it was a, it was a pure college town. So back way back when most of your audience won’t even probably know this, the drinking age was only 18. So my friends and I would take a road trip into Geneseo. There were three or four of your typical college bars. Our favorite was a place called gentlemen gyms, which had no cover charge, pitchers of kamikazes and there was usually a band. So yeah, this was a long time ago. A long time ago. Love that. Oh, we didn’t know any better. We
Scott Luton (00:10:29):
Never do though. Do we? Um, Greg and we’ll get yours next, but I got to put in a plug there for now. I’ll know if it’s a dive bar or not, but it was to us sneaky Pete’s in new Orleans. The last time we were there with my in-laws and Amanda’s laughing behind the scenes that they might as well. I had pictures of kamikazes there Mike, cause it did a lot of damage to us, but it was, it was a wonderful time. Greg, what about your favorite dive bar?
Greg White (00:10:52):
So my current favorite is north side Tavern in Atlanta, Georgia, which is just my opinion. One of the greatest ways to experience the diversity of the world, blues music. Last band I saw there played literally on blues music on fifties instruments, real actual fifties instruments. Their guitar player was 17 years old. There were hipsters, there were geezers. There were, you know, business persons. There was every, every man or person you could imagine chiefs, fans and Raiders fans that got a little bit dangerous, but other than that great place to be. And then the spot in Wichita, Kansas, which every year, first of all, I saw Stevie Ray Vaughan playing their solo, sitting on a bar stool in a place not much bigger than most people’s living room. And they had a party every year called tornado bait, where they got on the it’s in Kansas, of course, where they got on the roof and did this ritual summoning of tornadoes to try to draw tornadoes and wow, well there was maybe a beverage or two involved before that.
Scott Luton (00:11:57):
Well, Hey, before we shift over to talk golf and I pass the Baton to Greg and once they load that Jordan Becker tuned in via LinkedIn from Toronto Canada. Welcome Jordan, look forward to your POV. Peter says kamikaze pitchers, yikes Bova, Syracuse university, class of 81, the orange, the best dive bar. And finally yes, yes. Amanda Scott’s jukebox tunes are still playing at stinky beats. That’s what $20 get.
Greg White (00:12:25):
Right? Tad’s a jukebox man. That, that is a throwback.
Scott Luton (00:12:29):
Yeah. Yes. That and plenty of stories, but Greg save that for another time. Yeah,
Greg White (00:12:34):
Well it’s summer. Right. And Mike, for anyone who doesn’t know, Mike is not only one of the most avid golfers that you’ll ever meet, but he’s one of the best that you will ever meet. And, uh, Mike and I have proudly taken few bones off of, off of one or two of our colleagues over the years and he’s taken a few off of me as well. So since, since the open championship is coming up, I got to ask two things. One, what, what do you think? Who’s your favorite going into that?
Mike Griswold (00:13:05):
So I, I got a couple of thoughts on that, Greg. So one is, I don’t think the winter, I don’t think it will be a first time major winner. So I think the winner is going to be someone who has won a major before I’m leaning towards, uh, Jordan Speith. I think his game is rounded into form and the other person I like who has had, we’d be talking about him a lot more over the summer with the exception of like three bad swings and that’s Louie stays Stayson he has played really well. If you were to take out the match, play where he had a bad swing, he had a bad swing a couple of weeks ago. Yeah. He’s he’s playing really well. It would not surprise me if he is, uh, in the last or second to last group on Sunday, he has
Greg White (00:13:50):
Been hitting it really, really well. It’s pretty impressive. All right. And then this, I got to, I don’t know if it’s real or it’s a memory X, but this [inaudible] and the Shambo feud. What’s your take on that?
Mike Griswold (00:14:03):
Yeah, it’s I probably have a different take Greg because you know, I, it was funny at first now it’s just, it’s just old and you know, I like them both a lot as golfers KEPCO and, um, and Bryson, I think capcha just needs to stop now. I, I don’t find it funny anymore. The decision for Bryson and his caddy to part ways is a pretty serious decision to make light of it and call, you know, tweet immediately. It’s caddy appreciation day. I, I didn’t think that was appropriate. So some people think it’s good for golf. I think people that like golf don’t care about that kind of stuff. Unfortunately, I think it is going to continue until someone in a more senior golf position like Phil, Phil were to come out and say enough is enough. It would stop. Yeah. If tiger was still around and tiger would say, Hey, enough is enough. It would stop. The PGA is not going to get involved. I don’t know that the two of them can stop themselves or Bryson seems to show a lot more restraint. Um, for me it’s just old and I’m tired. I agree. I agree.
Scott Luton (00:15:17):
Um, man, let’s have the PGA golf for bring us together and focus on the important things rather than the trivial matters. Yes.
Greg White (00:15:26):
Photo breakups like Hollywood. Right,
Scott Luton (00:15:31):
Right, Greg, very nice and put in perfect segue. But before we talk about Tinseltown and what it has in common with global supply chain, I want to point out, uh, LA appreciate that LA uh, loved what you shared. Uh, I believe earlier, own supply chain chow. So thanks for walking us back and we look forward to your POV owns own supply chain here today. And then I’ll also want to call out Rhonda Dr. Bumpin Zimmerman. We missed your last week too. Great to have you back. And finally, Kelly Barner host of Dow P for procurement is here with us supply chain. Now she says the only place to hear entrepreneurs, Gartner analysts, talk about dive bars.
Mike Griswold (00:16:08):
That’s probably true. That’s
Greg White (00:16:10):
Probably, there’s a book title for you to fly chain drunk history show. Maybe we ought to try a drug supply chain. Yeah,
Scott Luton (00:16:20):
Maybe. So there’s a show for everybody, but tensile town, Hollywood, who would have thunk Greg and Mike Huda that Tinseltown’s would have so much in common with global supply chain these days. So, well, don’t worry. We’re going to make the connection. W w it’s right there, trust me. Want to start with one of our favorite phrases around here, Mike, which is, Hey, looks like we’re going to need a bigger boat. We’d love that, right? Because it really speaks the way we look at it. It speaks to growth and as entrepreneurs and founders, of course, it’s really important. And it’s great. It’s a great problem to have to need a bigger boat. But of course it comes from jaws, right? Jaws think was published in 1974. I can’t believe that it’s been that long ago, but Mike, how does, Hey, we need a bigger boat. Apply to SNOP and global supply chain.
Mike Griswold (00:17:07):
Yeah. This, you know, when I, when I threw this idea out to you guys, I’m glad you decided to run with it. I mean, I’ve been thinking about trying to write a research note, you know, to bring a little levity to the summertime around the supply chain. And I’ve been thinking about Hollywood in the movies. I’m a big movie guy. I like movie quotes. And that one has always resonated with me. You know, the scene, if you recall the scene, the Roy Scheider character is chumming water at the back of the boat. All of a sudden the shark appears and he kind of staggers into Quint and says, you know, I think we’re going to need a bigger boat to me when I think about that line. And I think about kind of, they are in the movie, right? It’s all about how do you align planning and execution.
Mike Griswold (00:17:56):
And that to me is the heart of what we’re trying to do in sales and operations planning is we want to align planning and execution. If you think about kind of how they got to that point in the movie, basically Quint is, is running his fingers down the chalkboard to get the council’s attention. He’s got this crude picture of a boat in a shark that as it turns out was not actually drawn to scale. And they basically just head out, you know, full speed ahead out into the ocean to try to, to take care of this shark. So there wasn’t a whole lot of planning. And then the execution component, I think was interesting because of the way their approach to getting the shark, you know, evolved, right. We’re going to, we’re going to harpoon it with a barrel and we need a second barrel and then we need a third barrel.
Mike Griswold (00:18:46):
And then it’s like, well, have you ever seen a shark take a barrel under the water? So the whole evolution of planning kind of happened on the fly, right? They, they, they tried some things. They didn’t work, they tried some other things. They didn’t work. And to me, that sums up, what are we trying to do in sales and operations planning. We have a plan. We want to try to execute it, but we always have to have in the back of our mind, how are we going to adapt it? How are we going to evolve the execution? Because the other thing I think, and we’ll talk a little bit about this and this in the second movie that we talk about, you can’t plan for everything. You can do your best to plan to the best of your ability and have a plan in place, but you also have to be able to execute. And that’s why to me, that, that part of that movie, you know, we’re going to need a bigger boat, sums up what we experienced in SNOP
Greg White (00:19:42):
Greg. I think, you know, I think probably the greatest lesson I ever got in supply chain was this, the best way to approach supply chain is assume that everyone will fail you and provision for that. And to the point, Mike, that you’re making, they assumed that everything they tried was going to work until they realized it. And then they started creating secondary plans. And I think that realization we’re going to need a bigger boat was the realization. So many companies came to that. They had no idea how to solve the problems that they had been hit with. And frankly, nobody did. And nobody could have, I want to remind people that as we continue to complain about and talk about the necessity of improving supply chain, we literally stopped global commerce on a dime overnight, shut down all of the economies of the world, then to, to try to restart them.
Greg White (00:20:43):
We motivated people to stay home and collect money rather than go back to work. And now some of that was of course, for good purpose. I think we let it go on too long, but nonetheless, we have been adapting and, and politicians and global commerce participants and, and supply chain professionals in and out of commerce have been evolving. And I think that’s an important thing for us to understand. But as you said, you can’t plan for everything, but you can plan for what’s likely to happen. And to at least have emergency procedures available for when the unexpected does happen. And I think there were too many companies Mike, that were caught on the back foot because they did not have emergency procedures in place. And frankly, a lot of them had the wrong perspective of supply chain to begin with as a cost saving exercise rather than balancing exercise.
Mike Griswold (00:21:38):
Well, think about demands, a great point, Greg. The other thing that, that strikes me and I see this a lot when I talk to companies is you think about in that part of the movie, where were they when they recognized they’re going to need a bigger boat, they’re there in the middle of the ocean, right? So, so a bigger boat isn’t coming, right? So you have two choices. You can lament the fact that you don’t have a big enough boat and you can kind of, you know what, we sometimes refer to a Gardener’s, you can a mire the problem that, Hey, we don’t have a bigger boat or you can do what they did out of necessity. As you can start to figure out what are we going to do with the boat we have. And I think we think about supply chains today. You know, there are always things that you can lament about your current supply chain, right?
Mike Griswold (00:22:26):
I wish I had a better demand signal. I wish I had more reliable suppliers. The fact of the matter is some of that you can change. And some of that you can’t, and some of that you can’t change in the near term. So you have two choices. You can either figure out how to work with what you got and try to make your supply chain better with what you have, or you can lament about the fact that we don’t have the supply chain that we want, and frankly, that will not get you anywhere. So to me, that was the other message around that little part of the movie is, you know, you’re going to get dealt certain hands and how you react to that is completely up to you.
Scott Luton (00:23:04):
Both of you, I would just add one last little period to this segment about jaws. Is that even Quinn in that Quinn to central? Yeah. Is that grizzled fishermen, captain of the boat? You know, he’s seen everything even he hadn’t seen jaws, right. And the problem he had and there’s parallels to the current pandemic, right? Even the folks have been there, done that. They didn’t have all the solutions, they were seeing new things. So I know we were been referring to a lot of what we’ve seen as a black Swan. Maybe we’ve got adjust that to the great white shark that we’re seeing sharks out there across global business. But, uh, I love, uh, love might be shared the jaws that you and Greg both shared the jaws, uh, takeaways and, and business analogies. There’s plenty of there and plenty that we can’t get get to here today. We’ll share a couple of comments before we go to our next Hollywood, uh, comparison. So first off, uh, let’s get to the heavy hitting heavy hitting questions in the stream. Hey, Charles heater needs a good scotch recommend recommendations. So we’ll maybe drop that into comments. He’s gotten a few responses in the comments. Well,
Greg White (00:24:15):
Charles main question is everyday scotch or special occasion. Scott
Scott Luton (00:24:19):
And Mike, I want to say when we talked about favorite adult beverages, a few shows back, I think this was one of yours, right? Mike? Yes. So do you have, uh, off the top of your head? Great recommendation. Yeah.
Mike Griswold (00:24:29):
Real quick. There’s a local one here called seven devils. That’s my kind of go-to one. Yeah. In Idaho, we have, we have wineries and Zen, a couple of the wineries have turned into, into distilleries as well. So there, there is a good local whiskey here.
Scott Luton (00:24:45):
Seven devils. Well, we’ll make a note of that, Charles, but great to have you here and look forward to your POV. Raul is tuned in via LinkedIn from Panama. Welcome Raul. Great to have you here today. I see. As Leah day Davis is with us. I owe a reconnect call with you. Hope this finds you well up in West Virginia,
Greg White (00:25:01):
As Leah got to Muriel’s on your, on your recommendation. Thank you. Uh, let’s
Scott Luton (00:25:06):
See here, Peter Boulay says patch Adams with the amazing, amazing Robin Williams agreed one of his favorite movies and he even writes about it probably in a similar type conversation. So I’ll check that out. And then Charles heater also says supply chain could go hero to zero based on the ability to adapt. That is an excellent point there, Charles. Well,
Greg White (00:25:26):
Yeah, but I got to tell you, even having the opportunity at wrote is much better than supply chain was when all of us started in supply chain. Because at that point we were basically zero in below. Right? When I started at supply chain, the main question was how have you screwed the company today?
Scott Luton (00:25:47):
Uh, med is tuned in, uh, via LinkedIn from Nigeria. Great to have you here, man. I look forward to your contributions. Okay. So moving right along. So jaws was the first Hollywood classic. They were going to be examining across global supply chain. A few years after jaws was released. I had to go back and look at, at, uh, Wikipedia on this, uh, movie entitled a bridge too far, which is a common phrase in many business conversations. Right? Of course it was a movie. It was focused on world war II and it had a truly star-studded cast Mike in global supply chain terms though, you know, that same phrase, a bridge too far might be more relevant today than ever before. Please, please tell us more.
Mike Griswold (00:26:27):
Yeah. So I’m, uh, we probably haven’t talked about this much. I’m a big military history guy, particularly around world war II. And you’re exactly right. That the movie, if you haven’t seen it, it’s a bit long, but it’s well-worth, it has in no particular order, Sean Connery, Anthony Hopkins, Robert Redford, Ryan O’Neill Michael Caine, the list goes on. So it, it, it, it was probably at the time, one of the more expensive movies to make, just because of the people that were in it. The quick context of this is this, this, this is about an operation called operation market garden September, 1944. The big plan was we want to create a Northern invasion, uh, opportunity into Germany. We want to end the war by Christmas, 1944. That’s the goal. It has two components operation market, which is an airborne, uh, drop of paratroopers. And it was the largest airborne operation of world war II.
Mike Griswold (00:27:28):
Then the garden component is an army in advancement. The goal is to capture nine bridges in Germany. The last one in a town called Arnhem, which was going to cross the Rhine, which would allow us to go from Belgium, into Northern Germany. And again, try to end the war by the Christmas time of 1944. And obviously if you know, world war two, that didn’t happen. So this was the brainchild of, of, um, Montgomery, right? He was basically our Eisenhower. He was the leader of the British forces. This was his plan. Everyone went along with it, knowing that it had very little chance of success, the coordination of dropping this many paratroopers and securing nine bridges and timing it so that the bridges would be secure so that the army could roll through control all these bridges and be able to set up the launching point to invade Germany.
Mike Griswold (00:28:27):
If you were to ask anyone other than money than Montgomery, this was not going to happen. However, because of the relationships and things like that, the operation went ahead and basically got stalled in this town called RNA. So the lesson that I take from that is, is a couple things is being much more mindful of the goals that you set for your supply chain, much more identifying the problem that you’re trying to solve. The problem they were trying to solve was we want to end the war by the, by Christmas time. That was the problem. This was not necessarily the way to go about it. The goals were way too audacious. I’m I’m all for setting those stretch goals. This was well beyond a stretch target, trying to secure and coordinate the, the, the, the acquiring of these nine bridges. And you need to foster an environment in your organization where people are comfortable saying this is not gonna work.
Mike Griswold (00:29:33):
And part of the dynamic certainly in the military is you have to be careful when you raise those, right? Cause they, they could be career limiting types of discussions in the military. And my sense is they can still be career limiting discussions in civilian life. But the ramifications of not raising those concerns, you know, can be catastrophic. I mean, by all accounts, even the most optimistic person would have to say operation market garden in its entirety was a failure because what the objective was didn’t happen, right? The war went until 1940 to April of ninth, may of 1945. We had the big issue of the battle of the bulge in December. Partly because this, this operation failed. You hear this idea of a bridge too far, Scott, to your point. I mean, it’s uttered all the time, right? And it happens because organizations don’t have mechanisms where they can challenge some of these ideas.
Mike Griswold (00:30:33):
There isn’t an environment where it’s okay to talk about what might be the ramification of this doesn’t work and, you know, kind of what are we signing up for and, and to great to your earlier point. What are all the things that have to happen perfectly? If someone were to take a step back and said, okay, the odds of us timing, the securing of all these bridges at the same time, the army is going to come through and can hold the bridge because here’s, what’s happening. You’re dropping like 200 soldiers into Germany to take behind the lines, to take a bridge. Those 200 people can hold the bridge for only so long, right? And if the army doesn’t get there, the bridge is going to fall. And that’s what happened at the last bridge in Arnhem. That was in, uh, in all essence that the bridge and Arnhem was the bridge too far. They’re British landed there. They held it for about three days, but the reinforcements never got there. So it’s about managing expectations is my biggest takeaway from that movie. I love
Scott Luton (00:31:34):
That. And Greg, I want you to get your comment, but one quick comment, before we get Greg’s take is one of the many takeaways from what you just described there, Mike is the need for a lot of conversations and POV and diversity of thought in the room, right? Because you’re going to have a wide array of personalities, including you in the C-suite or the whole team, or you name it, any organization, any team, some are going to be highly optimistic, so much that their feet are off the ground. You got to have folks that, that bring that practical. Uh, okay. I love your optimism, but what if a, B, C, D all happen? And those dominoes fall in this case, Mike, you’re talking about a bridge that can only be held so long, then it becomes a disaster, right? So, but Greg, what’s your, what was some of what you heard there?
Greg White (00:32:20):
Well, I mean, to me, this, the big lesson for me and I studied this only in school, but the big lesson for me in this was that this was the equivalent of the old boy network in England that even got this considered Montgomery because of his connections and his relationships, which we often tout in business, got this through. And I think one of the things we have to recognize is that there is a double edge sword to relationships. If you allow the relationships to drive the decision or to heavily influenced the decision, that’s a severe problem. And that’s precisely what happened in this case. People who knew better were either afraid to question or they didn’t question out of deference or they didn’t question because Montgomery held something over them, right? Or they owed him something and you can never let that happen. Lives are at stake.
Greg White (00:33:14):
And you know, the lives in, in the case of supply chain and global commerce, the lives livelihoods of your customers and of your workers are at stake. And to understand, because there are lots of people who say it’s all about relationship and it isn’t all about relationship. Relationship is a big part of it, but that relationship must be business focused when businesses at stake. And it’s really hard to draw that line. Um, I acknowledge that it is really hard to draw that line, but we’re not here to sustain personal relationships. We are here to earn companies money, to make consumers happy to, to build companies into growth, right? And the relationship can at the point that it hinders that it has to fall to the wayside. And that wraps me was the big, big lesson here, just too much power consolidated in to incompetent a person with a whole bunch of connections.
Scott Luton (00:34:19):
One of the things I hear you say there without saying it is, you know, we can lack a lot of suppliers. We can lack a lot of supply and chain partners, all of that, and have a great relationship. But if it doesn’t get the job done, we’ve got to be discerning and judicious enough to, to find alternative means and alternative partners, right.
Greg White (00:34:35):
We can even like our own people a whole lot and you can maintain a good personal relationship. Wildfire is someone I’ve done.
Mike Griswold (00:34:45):
Yeah. You, you were, you raised a great point. I think the other dynamic, if I bring it back into, into today’s global environment today’s environment, I think there’s also a cultural element to this. There are cultures that are very hierarchical, meaning, you know, my boss is my boss. Therefore I’m not going to challenge him. And I think it’s important for, for multinational companies to recognize that and acknowledge that and figure out how you deal with that. Because in an environment like that, you know, you could probably pitch almost any idea and out of deference and out of culture, you know, they’re not going to tell you your baby is ugly. So it, to me, it’s just the nature. And you saw some of that in this particular instance, right? You had some of the, the, the, the British monarchy hierarchical type of arrangement. No one was going to challenge my Gumtree.
Mike Griswold (00:35:48):
The fact that Eisenhower didn’t think it was a great idea. He already had his own tension with Montgomery, you know, Churchill felt like he needed to back his guy, which was Montgomery, even if he didn’t think it was going to work. Right. And FDR was just kind of FDR. So culturally I think organizations in today’s environment needs need to be aware of this and need to put that into their own heads, as they’re thinking about how they’re talking to, to, to, uh, to people within the organization. And just because you don’t get resistance, doesn’t mean people don’t think there should be resistance, right? So how do you foster that environment where it is okay to, to raise those questions? And to challenge that to me is, is, is the big challenge.
Scott Luton (00:36:37):
Excellent. Uh, I want to share a couple of comments here. Peter Boulay says totally agree. Mike, having dealt with all walks of cultures, understanding implicitly, your counterpart is key to success. Muhammad says we’re late. Relationship is good as well as problematic. If the point of concern is business vision and objective of affirm, the relationship may work, uh, as team efforts. Um, maybe I’m misstating that, but Muhammad, thank you for sharing Jenny from great to have you better, late than never great to have you here from South Africa. Uh, Peter also says he likes to line in the epic movie the longest day, hold the line until relieved, hold a bridge, maybe until relieved. Mark says, and God, I trust all others, but don’t tell yourself finally, from as a lay and there’s lots of the comments we’re not going to get to here today, but the pandemic has definitely taught me to value relationships and community. We truly have to live on a day-to-day basis and it’s important to really value people as individuals to reach those goals together. Beautiful beautifully said, as Leah,
Greg White (00:37:45):
You know, it’s interesting, Mike, what you said, particularly in your industry, right? You come out of the grocery industry, think of how many European chains have kind of forced their way into the states only to be beaten back by the, the American consumer just months or even just a few years later. And a lot of those decisions occurred because they didn’t listen to their people on the ground, in the states, they’re dissenters in their own organizations. I can’t even name all of them that have, have where that’s happened. It’s funny, just because you’re, you know, remember your history in the grocery industry, that when you said that that culture of not questioning leadership, uh, it made me think of so many of those situations and who’ve been very analytical naturally the right, those who’ve been very analytical. They’re ceased to try and take over the world with, with armor there. Now they’re doing it with SAP in grocery stores. So, and quite successfully I might add with Leetal and all the right and other chains, but they analyzed very carefully what helped companies succeed and sustain or more often European chains to fail and have listened to their constituency in their target countries as well. So agreed.
Scott Luton (00:39:02):
All right. Lot of good stuff there so much, uh, so much good takeaway. And Mike, I’ll tell you out of all the conversations we’ve ever had, I didn’t realize you’re such a, uh, as, as he’s illustrated, uh, a military history buff and Mouli buff right. That too, but man, yeah, the geography and the scenarios and the officer’s involved and what was at stake, Greg, I’m pretty impressed. That’s my next book. Okay. Uh, a couple, uh, I want share one comment here. When we
Greg White (00:39:32):
Talk about sports, Peter Denmark
Scott Luton (00:39:35):
Goes in the final versus England.
Greg White (00:39:38):
I just got off a call with a friend from England. He was headed to [inaudible] in, in, uh, downtown Atlanta. And he said, bring it home, which is the classic way the English say win, right? Yes. I didn’t let him know that my people are Danish. So I hope he’s not watching.
Mike Griswold (00:39:55):
I’m sure he’s not. I was on the phone with, um, with one of our, uh, UK analysts in sourcing. And he let me know, even with some of the challenges they’re having with COVID in London, there’s going to be 60,000 fans at Wembley stadium. It will be quite a, I’m not a football slash soccer fan, but that environment would be pretty exciting
Greg White (00:40:19):
In any sized place. It, it really is. They are hardcore hooligans as they’re called. We
Scott Luton (00:40:26):
Also, uh, featuring, uh, we’ve got Mike’s colleague here. Co-write cozy, who says a great, great comment here. Don’t just give in to culture, but be a part shaping. It. Love that. Kira, I hope this finds you well where you are John Martinez. Great to have you back from, I think San Antonio shares a general MacArthur quote, a general is only as good or bad as its soldiers on the ground. John. Excellent point there. Okay. So on a much on a harder hitting Hollywood topic, right?
Greg White (00:40:57):
Very hard hitting.
Scott Luton (00:40:59):
I’ll tell ya. And of course, tongue firmly planted in cheek, but we’re all big fans of the late, the great, the gong. Well, way too soon, Chris Farley, we watch a lot of his, um, documentaries, uh, kind of all the different things he did at such a short live life. And he made so many people, uh, smile and laugh all along the way. So one of those movies, certainly as part as a gen X or Tommy boy that I think stems from 1994, we kind of let the leapt ahead a little bit in our Hollywood history. But Greg Mike, Greg has been quoted numerous times as saying, let me get this right here. Let me get this right. He says, everything you’ve ever needed to know about sales, you could learn from Tommy boy in quotes. So Greg,
Greg White (00:41:45):
Yes, the greatest sales training movie of all time. Of course. And I don’t know if you’ve known if you know this, but there are also some incredible attributions to supply chain in there. For instance, the great quote. Well, I could get a good look at us. T-bone steak by sticking my head up a bulls await. Nevermind. But I’d rather ask the butcher’s word for it. So yeah, I mean, it, it is a great movie and I mean that in all seriousness, by the way, I mean, you know, my serial co-founder Bobby Cochran tonight, we exchange Tommy boy brilliance on topics like development and supply chain and sales and other matters. A great, great philosopher. Yes. I mean, if you think about it, he was the idiot son, right? A lot of people go to college for seven years. They’re called doctors, but he was the idiot son of a very successful and charismatic leader from Callaghan auto parts.
Greg White (00:42:47):
I feel like I should have been wearing my Callaghan auto parts and yet he grew and he evolved into finding himself and his own group, his own approach to sales and, and to becoming excellent at what he’s done. And I think that, you know, if you think about it, so many of us came into supply chain. So many of us, of our generation, the gen X-ers right. We came into supply chain without formal, sorry. Paul Novell is very excited about what we’re talking about. So we came into supply chain kind of growing our knowledge of supply chain, right. We didn’t know there was a shark, so we didn’t know what to do about the shark. We kind of discovered what supply chain was about and this evolution of Tommy boy in the sales process, in the profession, in the managing a business, it really is. If you, if you get beyond the idiocy of the comedy, which is by the way, hilarious there, if you sit back and think about it, philosophically, there are a lot of life and professional lessons in there, right? He does talk about relationships. He treats people very, very well. He’s respectful, but yet cunning and outwitting, the great, um, Mr. Zielinski and trying to get his company and keep his company alive. Yes. Tommy just sold a half a million, just sold a half a million brake pads. So,
Scott Luton (00:44:16):
So much to talk about, but to two quick, quick observations that Mike had welcome yours is number one. Look, even though he had the family pedigree, he didn’t have the, the functional and the, uh, the, the academic or the professional, but still he found his way. And he did it. He went on to do big things. And there’s, I think there’s less leadership lessons learned there, regardless of who who’s listening to this. And regardless of what your walk and journey in life is, man, keep grinding, you can break through. And I think that’s really important. I think it’s also important as folks that, um, that play a role in facilitating leadership experiences and, and promoting and selecting leaders and promoting leaders and, and empowering leaders. You know, you never know where success is gonna come from and, and it can come from maybe where you’re least expecting it. So that’s a really important to know. And on a lighter note, as we’ve said, time and time again, it’s really important to maintain a healthy sense of humor as we get through these challenging times we live in. But Mike, Tommy boy, any, any big lesson learned there for you?
Mike Griswold (00:45:18):
Yeah. I, I think Scott I’ll just build on what you said. I mean, you never know where your next great idea or your next great associate is going to come from. If we could predict that, you know, we wouldn’t be on this call, we’d be, you know, we’d be on a yacht somewhere, sending ourselves, you, you just don’t know where it’s going to come from. So to your point, Scott, it’s important that you cultivate an environment where, where that can happen and where that can happen organically. Whether that’s in, we’re seeing a lot in our research now in this area around diversity, equity and inclusion. And how do you broaden your candidate pools? How do you broaden your teams so that you’ve got these diverse perspectives, these diverse styles, these different perspectives that people bring from their own life experiences? You know, I think what our research tells us is organizations that cultivate an environment where you have multiple experiences. They’re all equally valued from a, from, from a conversation perspective. Those organizations are the ones that are going to be succeeding and thriving. Long-term because you just, with the way, the way people learn today, the way people gather experiences today is just so different than it’s ever been before. And if you are not open to being able to, to those experiences that others have, you’re going to miss out. You’re going to miss out on the Tommy boy type of talent that can actually drive your organization.
Scott Luton (00:46:59):
Well said, well said who heard or known Tommy? Boy’s a gift that keeps on giving. Mark Preston says my son lives in a van down by the river soon to be a motivational
Greg White (00:47:08):
Scott Luton (00:47:11):
Jacqueline, Jacqueline quick. Quirk says, love Chris Farley, Tommy boy, fat guy, and little
Greg White (00:47:17):
Code fat. I remember that scene on
Scott Luton (00:47:23):
John, who was a Yankees fan. John says, good message to Tommy boy in Tommy boy is to never give up no matter how the odds look. And on that note, I’m going to get these names wrong. But Charles has a great message here. He says, per season, I think in Greek mythology, our arrows will blot out the sun and his art travel. Celio says, then we will fight in the shade. I love that Charles, I’m gonna go look up the history behind it. And then one final note here from, um, two phone notes, one from Bob Bova, being different with different ideas and styles can extend the useful life of existing products and deliver ideas for new ones. Pay attention to those folks. Really important.
Greg White (00:48:06):
I think one of the big lessons of Tommy boy is don’t try to be your father, right? One, one of the pivotal moments in that movie is your, is Richard mentoring, another good lesson, find a mentor, Richard mentoring. You will never be your father, right? But there is something great within you find it and exploit it and be your own person of course learn from those before you, but be your own person to find that level of success search for your own gifts is the best gift you can give yourself
Scott Luton (00:48:37):
Said, Greg man, that’s a great, a lot, lots of t-shirt isms today. You got us ready to run through some walls behind us, uh, mom, but also says environment and culture and openness. Peter says diversity in the workplace right now. It’s magic sauce. One day it’ll be common place. Excellent point there. Okay. So much. And I’m being told that, um, the arrows craze, that’s actually from the movie 300, which we filmed in Montreal. How about that? All right. So we’ve covered so much, been so much fun that the, the hours gotten away from us really appreciate, uh, the idea for this conversation here today. Maya and love how everyone played right along. Appreciate everyone’s comments to tell us Mike Griswold with Gardner, what does your organization have coming up next from an event standpoint?
Mike Griswold (00:49:24):
Yeah, we’re getting, we’re getting close to event season. We’ve had, as I think we’ve talked about some, some changes in a couple of the venues and the format. So we were doing an event. Uh, our first, uh, supply chain symposium of this year was going to be in Barcelona. Then we moved it to London. We’ve now moved it to a virtual event, which is September 13th through 15th steel steel really geared though towards that European time zone. And then everything’s still while marching towards in-person event in Orlando, October 25th through 27th. So that will be our north American supply chain, uh, event, uh, hope to see people there. Um, it’s in, as I said, Orlando, so that’s our everyone’s keeping our fingers crossed that we can get, you know, a couple thousand supply chain professionals there to join us.
Scott Luton (00:50:15):
One of the places to be certainly in October, look forward to getting more information on that Mike in the weeks and months ahead. So Mike really enjoyed your perspective in our here today. Let’s make sure folks know how to connect with you. So what’s the best way for folks to reach out
Mike Griswold (00:50:33):
Peer notes. So, uh, Mike doc Rosewell, gardner.com, I am, I think some people will attest to this. I am getting better at LinkedIn. I’m actually responding to people. I’m actually posting some things. Um, I would say if I were to apply a Gardener’s five stage maturity model to my LinkedIn prowess, I’m still probably, you know, late stage one early stage two, but I am working on it. So I’m better at responding via LinkedIn. So those would be the two best places for us to interact. That’s fantastic.
Scott Luton (00:51:05):
Wonderful. And we’re, we’re getting reports from the field, Mike that you are indeed progressing in.
Mike Griswold (00:51:12):
I think you’ve probably got some easy graders, but I appreciate that. Wow.
Greg White (00:51:17):
I gotta tell you, Mike, I think the more people get to hear your point of view, the better off we all are. I mean that, you know, you’ve done it now. You observe it and analyze it and guide people through it. And I think the more that we can hear from, from you the faster the craft progresses. So
Mike Griswold (00:51:35):
Thank you, Greg. I appreciate that.
Scott Luton (00:51:37):
Agreed, agreed. And who knows? What’s right around the corner for the one only Mike Griswold, but at least right now, we really enjoy on the last hour here, your monthly appearances with us and all of what you’ve shared, we get it in the feedback and the comments. And of course our LinkedIn inboxes and beyond fills up too. So Mike really appreciate it all the best. I hit him straight and your next round. And we’ll see if your British open, the open projections are accurate next month,
Mike Griswold (00:52:04):
Perhaps. Sounds good. Thanks Mike. Appreciate it.
Scott Luton (00:52:09):
And of course that was Mike Rosewall, vice president analyst with Gartner Greg man. That was fun. We need to, we need to, uh, come up with more themes for these conversations. You know, it, I think it’s challenging Greg, especially when you have a guest, you know, once a week or once a month, or what have you, that kind of reinvent the conversation. Uh, I love that the Hollywood theme today.
Greg White (00:52:30):
Yeah. I think, uh, you know, I think that’s a great example of what we were just talking about term, you know, use your affinity, use your gifts to translate that into knowledge in your chosen field of work. Right. And you know, I, I’m not kidding. I have literally used Tommy boy as a sales training vehicle, right. For better or worse, I guess it was better sales went up. But I think that, you know, that’s the intent of entertainment is to not only entertain, but also to inform and educate to some extent, and even in a slapstick comedy like Tommy boy, there are lessons in there when I say slapstick, I mean that literally because he literally gets hit with a board in the movie. So if you haven’t watched Tommy boy just, yeah. Do I have a mark somewhere around here or here so much, but Nope,
Scott Luton (00:53:27):
You’re right. You’re right. And in that same scene, of course, where he convinces the restaurant owner to find finding some chicken wings from scratch and there’s so many we could go on forever, but I agree with you, Greg. And, and it’s, it’s being open-minded to, to really find those little, little Eureka moments or big ones from all aspects of your journey. It’s really important, old and new. I want to share something. So it dawned on me a second ago that Peter and Mark Preston are two of our five presenters that are part of this mini master academy, mini mini masterclass that we’re having here in late June. And, uh, Amanda, if you can make sure that link is clickable that Peter share this is free to attend. So folks, a couple of questions we get all the time is, Hey, how can I advance in my career supply chain and otherwise, or how can I find a job?
Scott Luton (00:54:16):
So what our team has set off to do in this first webinar here is to create a panel of folks that can really address and offer best practices to answer both of those questions. So it’s free to attend, uh, these, these, these, uh, panelists and our team has given us created about three hour event because we wanted to pack in as much as we could in a very practical manner. We’re going to cover you. Peter’s going to talk about general lessons, leadership lessons to advance your career that are, that are truly timeless. We’ve got mark and, and the colleague of mine is going to be talking about, uh, professional, our, uh, continuous improvement, which is also timeless and real practical tools and, and best practices there for really, you know, being a continuous improvement leader. And then we’re going to wrap with one of the leading recruiters in global supply chain today.
Scott Luton (00:55:07):
And that is Rodney apple. And Rodney is going to be offering some suggestions about how to work with a recruiter. I imagine they’re going to, he and his colleague are going to touch on resumes and, and just the relationships that can help you find jobs and, and, and the likes. So folks is free to join no matter where you are in your career. You’re going to find some real nuggets, uh, for advancement and big, thanks to Peter and mark and the rest of the panelists that have given up their time on that afternoon, early evening to give back and give forward. So, Peter, thanks so much for reminding me, I’ve got to add that image to my image library. Okay. So
Greg White (00:55:46):
Greg, this book these days,
Scott Luton (00:55:48):
You know, I think that’s set to be published any day now and Greg’s asking them about Rodney Apple’s
Greg White (00:55:53):
Book. Right. You know what, when you change for rears, I think, is that what could be more appropriate? Correct. When
Scott Luton (00:55:59):
You’re, when you’re in one of the best of your biz, best when you’re one of the best in your industry. Um, you know, folks are certainly clamoring for the written word behind your success. So I think the book being published is right around the corner.
Greg White (00:56:12):
A great question. Yeah. We talked about that at mode X with him. Yeah.
Scott Luton (00:56:16):
Agreed. It’s been a long time coming. Yes. Crystal Davis. That was the, uh, professional and crystal of course has been been on with Greg. I numerous times she is,
Greg White (00:56:24):
Uh, talking about learn. Yeah,
Scott Luton (00:56:27):
That’s right. She’s a wonderful person. I learn from her and Mark Preston on the same, same session. That’s going to be a home run stuff. Okay. So Greg, I’m going to give you have all we talked about here today and you know, one of the things we, we can’t leave, we have, uh, our newest team member, Jaida Carson in the green room. She’s been one of the coordinators to production coordinators here today. In our first week, we got to give her a shout out and a big thumbs up. We’re excited about all that she brings to the table, all her talent.
Greg White (00:57:00):
Yeah. And now he is now running this aspect of it. Right. As we move clay more and more to biz dev. So yeah. Yes. That’s
Scott Luton (00:57:08):
A great call out, Greg Allie. I’ll tell you while Jadah is new to the team and it’s been, she’s already made her mark early and we’ve been fortunate to work with Allie now for right around a year. And she joined our team officially after graduating from UGA and, and talk about, uh, a microwave instantaneous contributor, kinda like Vinnie Johnson with the Detroit pistons
Greg White (00:57:30):
Back in the late eighties was the microwave was
Scott Luton (00:57:33):
His nickname. There might
Greg White (00:57:35):
Be, it might be a new nickname for you now in about three seconds.
Scott Luton (00:57:39):
That’s right. Instant contributions. We love that. Okay. But Greg, so big, thanks to Jada Amanda in the alley behind the scenes. But what was your, if folks listened to one thing you, Mike and I, or any of the comments in, uh, from the sky boxes said here today, what would that be?
Greg White (00:57:57):
Don’t count on your plan. I mean, I really think that’s it don’t, you know, he talked about demand sensing and your plan and all that sort of thing. Of course you want to sense and predict demand and, and events as much as possible, and then plan for that. But you also want to plan for those things that could happen that are not at a risk pair of us. Right? All other things being equal because all of the things are never equal in supply chain. And I think that is the key message here is, you know, just grossly over simplified in supply chain, expect everyone to fail you and, and provision for it. I really think that if you, if you can do that within reason, of course you can’t predict everything, but if you can have a plan, a and a plan B and a plan C and you build your supply chain for resilience and resilience really means with a risk balancing mentality, not a cost saving mentality, those are the things you need to take away. Yeah, well
Scott Luton (00:59:01):
Said I got to brush up on my French as always, every time we sit down and Greg, I’m just kidding this Latin, I got ya. Um, but folks wide ranging and fun conversation. Hopefully you enjoyed as much as I have. Hey, uh, join us, join us for these webinars. You know, Colin, be heard, bring your voice, you know, that we want to find ways more and more to facilitate real conversations. We’d love all the comments and takes. We heard today throughout the live stream. I appreciate y’all being part of the journey. Hey, find more of all of this stuff. Webinars, live strings podcast, special firstname.lastname@example.org. But most importantly, and all the stuff you heard here today, a lot of good stuff, both from the panel and from the comments. Hey, do good give forward and be the change that’s needed on that note. We’ll see you next time right here at supply chain. Now. Thanks for buddy.
Thanks for being a part of our supply chain. Now, community check out all of our email@example.com and make sure you subscribe to supply chain. Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on supply chain. Now.
Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here: www.gartner.com
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Data Analytics and Metrics Intern
Patch is a fourth-year Management Information Systems and Marketing major at the University of Georgia. He is working with Supply Chain Now in data analysis, finding insights and best practices to increase company efficiency. Patch previously worked as an intern at AnswerRocket, a data analytics company where he gained invaluable knowledge about analytics, webpage SEO and B2B marketing best practices. In his free time, he enjoys playing tennis, going to concerts, and watching movies.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.
Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Host of TEKTOK
If there’s one Supply Chain ‘Pro to Know,’ it’s Karin. She’s earned the title for three years and counting – culminating in her designation as the “2020 Supply Chain Pro to Know of the Year.” Karin is also an award-winning digital supply chain, business strategy and technology marketing executive. A sought-after speaker at industry conferences, you will find her quoted in a variety of supply chain publications – and active in forums like ASCM/APICS and CSCMP.
With more than 25 years of supply chain experience, Karin spearheaded strategy and marketing for Gartner Magic Quadrant Leader and IDC MarketScape Leader, Logility. Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and tell their success stories. Today, she is a sought-after advisor helping high-growth B2B technology companies with everything from defining their unique value propositions to introducing new products and capturing customer success. No matter their goals, she makes sure her clients have actionable marketing strategies that help grow global revenue, market share and profitability.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Founder & CEO, Supply Chain Now
Host of Supply Chain Now, Veteran Voices, This Week in Business History
Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business. Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.
Chief Marketing Officer
Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM. When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or singing second soprano in the Grayson United Methodist Church choir.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Allie is currently completing a degree in marketing with a certificate in entrepreneurship at the University of Georgia. She got her social media start through an internship with Shred, a personal training app, and she’s been hooked ever since. She works to optimize our following base while assisting the team with content creation, influencer outreach and other marketing endeavors. Allie can’t wait to keep growing alongside Supply Chain Now.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Jada is a recent graduate of Old Dominion University, having earned her Bachelor of Science degree in Communications with a media studies concentration and marketing minor. Jada got her start producing content at 16 years old, while attending a radio and broadcasting journalism program in high school, and hasn't looked back! She is an asset to the Supply Chain Now team as a media specialist, podcast and media producer, and production coordinator. Outside of Supply Chain Now, Jada is a big Lakers fan, and also a music journalist and enthusiast.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.