Cynthia Curry

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Maximize the ROI of your transportation solutions now. Real-time transportation visibility is now more accessible thanks to advancements in connectivity, IoT devices, and modern systems. Supply chain priorities have shifted from simply tracking shipments to accurately predicting ETAs and identifying potential delays. This guide dives into the methodologies for ensuring high-quality visibility data, empowering you with actionable insights to optimize shipment flows and overall supply chain performance.   Download the Visibility Guide Here