Supply Chain Now
Episode 1002

I think analysts, in general, are the connective tissue between a pile of answers and people that have a pile of questions.

-Mike Griswold

Episode Summary

You’ve heard of Industry Analysts, but do you really know what their jobs entail? In this episode of Supply Chain Now, Mike Griswold with Gartner joins Scott and Karin to share an insider’s view of the role that industry analysts play between solution and service providers and practitioners or end-user companies. Learn some of the essentials in the industry analyst tool kit, the lens through which they view all industry problems, and more.

Episode Transcript

Intro/Outro (00:03):

Welcome to Supply Chain. Now, the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from Those Making Global Business happen right here on supply chain now.

Scott Luton (00:31):

Hey, hey. Good morning, good afternoon, good evening, wherever you are, Scott Luton and Karin Bursa with you here on Supply Chain. Now, welcome to today’s livestream, Karin, how are we doing?

Karin Bursa (00:40):

Doing great, thanks.

Scott Luton (00:42):

It is a gorgeous day in metro Atlanta, isn’t it?

Karin Bursa (00:45):

It is a gorgeous day. It is.

Scott Luton (00:47):

There’s a little crisp in the air. Well, hopefully we’re, uh, past the, the fake fall, but we’ll see what, what’s to come. But, uh, this has been gorgeous early October weather for sure, and great to have you here sitting in for Mr. Greg White who, uh, I think is traveling the world somewhere. Who knows?

Karin Bursa (01:03):

I don’t know. Those are big shoes to fill, but I’ll do my best.

Scott Luton (01:06):

<laugh> well, always a pleasure to have you with us and enjoy your perspective and expertise. And, and of course, we got a great guest today backed by popular Demand going on a couple years now. It’s supply chain today and tomorrow with the one only Mike Griswold with Gartner. So, cor, as you know, we’ve got a unique topic today as we’re gonna be diving into the industry analyst world from a professional job standpoint. Now, Karin, this we’re gonna be sharing some things that I bet a lot of folks don’t know about, right?

Karin Bursa (01:35):

Yeah. That’s kind of an insider’s view because industry analysts play a really important role that is between solution and service providers and practitioners, or end user companies. And, uh, and certainly Gartner is the most influential of those industry analyst firms. So I’m looking forward to hearing what Mike Griswold has to, uh, share with us today.

Scott Luton (01:57):

I’m with ya. Um, it’s, you know, in many ways it is like, uh, getting Max Scher to tell us how, how to pitch. You

Karin Bursa (02:05):

Know, I think baseball was coming in at some point here. So, uh, congratulations to, uh, those Atlanta Braves.

Scott Luton (02:13):

Hey, I tell you to, to make it official and, and to win the division for the fifth time in a row this year with the clincher last night, uh, we’re, we’re definitely, we’re, we’re dancing in the streets for about a week. Uh, cause the, the hard work, uh, begins then with the playoffs. But hey, appreciate, we’re all celebrating. Um, speaking of celebrating, uh, we’re gonna be sha saying hello to our wonderful global listenership, uh, in just a second. All the folks in cheap seats. Y’all get ready. We got a great conversation teed up. Uh, but before we get there, and then of course, before we bring in Mike Griswold, I wanna touch on just a couple of quick events that we wanna make sure stays on people’s radar. Uh, we wanna begin with, uh, the upcoming Gartner It Symposium and expo’s coming up. Um, in mid-October. I’m gonna be down in there with our friend Mark Holmes, Cor, one of the smartest folks I know, at least, uh, you and Mark, Uh, and Greg, I’ll put you in a trio there, <laugh>. Maybe we’ll throw in Mike as well. But hey, Mark Holmes with InterSystems, looking forward to another round table focused on delivering fulfillment excellence using a modern data, connective tissue technology. So, folks, hey, join us for that. Uh, Karin, is that, uh, that sounds like a good session, doesn’t it?

Karin Bursa (03:20):

It does. I mean, data is the new oil, right for supply chain. I’ve got to be able to really harness that and transform it into insight. So, important role there. I’m sure you’re gonna have a, a room full of, uh, of folks that, um, are very interested in the topic.

Scott Luton (03:37):

I’m with you. Hey, I’m just taking some popcorn, a diet Coke to watch, uh, Mark do his magic. So, but hey, folks, if you’re down there joining us, and definitely, uh, let’s say hello and catch up. Uh, secondly one, why don’t we, one, definitely keep this, um, humanitarian initiative front and center, You know, depending on what’s the news of the day, The headlines change, but the need is still tremendous and Ukraine and Poland and elsewhere. So we’re very proud to be supporting this event that our forensic Vector Global Logistics essentially created. And then they’ve really invited a global community to get behind it and, and make sure, uh, we’re sending that it’s outcomes driven. You know, the whole purpose is to get aid across pond into the hands of families that are in need. And Karin, as of last, uh, over 300,000 pounds of targeted aid have already made it across. And we’re, we’re still, you know, only six months in. So, cor, what a, what a, uh, initiative to be part of, right?

Karin Bursa (04:32):

Oh, it’s such an important initiative, and I really applaud the team at Vector for, for keeping the momentum going. Um, this, this area, the Ukraine, um, is going to need our support for years and years to come. Uh, the devastation is just, it, it’s shocking to see in today’s day and age.

Scott Luton (04:52):

You’re absolutely right. So, and the good news here, folks, Hey, just come, We have a monthly planning session. The next one is Tuesday, October 18th at 11:00 AM Eastern time. There’s no obligation. You can, you can show up, You don’t even have to say anything. You can gather market intel, and then if you’re in position to give and support, or you name it, ship, whatever, uh, of course we’d welcome that, that contribution as we can help. This is really an, an outcomes action driven initiative. So join us October 18th. We’ve dropped a link to that in the comments as well. Okay, So Karin, let’s say hello. We got it. Looks like we got a big, uh, lunchtime crowd here today. Nice. Uh, Josh Goody’s tuned in from finally rainy Seattle. Maybe he’s been having some dry Georgia weather like we’ve been seeing last week or two, huh?

Karin Bursa (05:39):

Yeah, I like the dry weather myself, but <laugh>,

Scott Luton (05:43):

I don’t mind it. My front yard, uh, you know, I’m trying to shy away from those big water bills, <laugh>, so we, the grass needs it. But Josh, great to have you back. We always enjoy your perspective here. Hey, Greg, back with us from Milwaukee, Wisconsin. Uh, Greg pointed out Karin, um, a day or two ago of some of the innovation work being done, and Greg’s hometown of Wichita, Kansas. He’s like, Hey, y’all might need to take a road trip, Greg. Who knows? Well, we’ll see if that’s in the cards. Big thanks to Clay and Chantel and Amanda and Catherine. All the folks behind the scenes helping to make, uh, today happen. David Glover, good morning. He says, Via LinkedIn from a beautiful southern Minnesota cor ever been up to Minnesota?

Karin Bursa (06:25):

I have indeed. I have indeed. It is beautiful.

Scott Luton (06:28):

It is gorgeous, especially time it right where it’s not the coldest of the cold. Uh, but David, great to have you here. Uh, Katherine, great to have you here. Looking forward to a great live stream today. She says, via LinkedIn. I agree. Hey, the newly credentialed Karen, Jonathan, um, I’m gonna get his last name wrong, Philippy, Philippy, I believe from Louisiana. Cor. He recently earned a Cscp. How cool is that?

Karin Bursa (06:52):

That is excellent. Congratulations, Jonathan.

Scott Luton (06:56):

So, Jonathan, uh, you may still be dancing in the streets. That’s, that’s a, a tough credential to get. So, congrats. Of course, Chantel is with us, as we mentioned earlier. Great to see you, Chantel. Gloria, Mars back with us. Good morning from Los Angeles. I’m on the road, but can’t miss to join. Hey, love that, Glomar. I’m glad you’re not missing, and we enjoy your perspective, and we got a great show, uh, uh, teed up here today. All right, couple quick others. One first time from sunny Sao Paulo, Brazil. Great to see you, Juan.

Karin Bursa (07:25):

Great. Have your, have you with us.

Scott Luton (07:27):

Have you been to Brazil? Cor you’re gonna surprise me with this answer.

Karin Bursa (07:30):

I have not been to Brazil. I’ve been close, but I have not made it to Brazil.

Scott Luton (07:34):

Uh, that makes two of us. But, uh, Heley Torres and his sister Selma were exchange students and really extended family members back in the eighties. So, Heley and Selma who held from Brazil, were special people. If you’re watching, we miss you. So, Juan, great to see you. Looking forward to your perspective here today. Uh, row it is back via LinkedIn. Great to see you, uh, and welcome in everybody. Okay, So y’all keep the perspective coming. We’re gonna dive into some big topics here today, especially focused on the wide world of industry analysts. And I promise you, you gonna learn some things that are in your blind spot here today. But Karin, are we ready? Drum roll, please. We’re ready to bring in our, um, our cleanup hitter today.

Karin Bursa (08:17):

Absolutely. Can’t wait.

Scott Luton (08:20):

All right. So, uh, I wanna welcome in Mr. Mike Griswold, Vice President Analyst with Gartner. Hey, hey, Mike. How you doing?

Mike Griswold (08:32):

Hey, I’m great. We can’t get enough baseball metaphors, so I don’t, I don’t know if I’ll be able to provide any, uh, I’m not a huge baseball fan, but, uh, no, it’s, it’s always great to be here with, uh, with, uh, with all of you. And, um, Karin. We’re not gonna miss Greg at all. So happy to have you.

Karin Bursa (08:50):

Thank you, Mike. Agreed.

Scott Luton (08:52):

I’m with you. But, you know, speaking of baseball analogies, when I, uh, alluded to you as being the cleanup hitter, uh, you should be the Austin Riley of Global Supply Chain. Cause that is the, that is, uh, depending on the game, this oftentimes the cleanup pitter for the Atlanta Braves, the Defending World Series champion. But, hey, I digress. Yes. Um, okay, so Karin and Mike, I’ve got a really fun warmup question. A little fun warmup question we’re gonna start with, like, we usually like to do. And by the way, folks, Mike joins us somehow on the first Wednesday of every month that it goes back, uh, a couple years now. So these are some of our favorite episodes. Um, alright, so Mike, I’m gonna start with you. So, October 1st, 1982, right? Some, uh, what’s that, 30 years ago? My math is right? No, no. 40 years. 40,

Karin Bursa (09:37):

40 years ago.

Scott Luton (09:38):

I was missing a decade. <laugh>. Uh, so in October 1st, 1982, the first commercial compact player was released in Japan, went on sale in Japan. It was called the Sony CVP 1 0 1. Have no idea what the acronym means, but stick with me here. So I’ve gotta ask, uh, starting with you, Mike, what was the first CD that you can recall purchasing?

Mike Griswold (09:59):

Well, I’m, I’m glad you teed this up a little bit earlier, because I had to really go back in the memory banks and, and do some, some searching around what was even around at that point. And I’m, I’m pretty sure I’ve landed on probably, uh, the Journey Frontiers album that had come out a little bit before that that has faithfully and separate ways. And, you know, obviously there’s a ton of journey hits. Um, I’m guessing that was probably it.

Scott Luton (10:27):

I love that, Mike. And speaking of journey, of course, their big hit, uh, Don’t Stop Believing. Yes. Which is Soprano’s kind of reinvigorated. Did you know Karin and Mike, that that was, uh, the lead singer’s, uh, dad’s message to him when he was working his way, uh, up the, the musical industry, Um, you know, trying to become the journey right, that we all know and love. That was his, his encouragement to his son. I can’t remember the lead singer’s name right now, but don’t start, Steve. Don’t believe it. Yeah. Steve Perry, keep, keep fighting a good fight. Don’t Stop believing. So that was the, the emphasis or the, um, the genesis behind that big time tune. All right, so Karin Mike’s was perhaps a Journey album. How about you?

Karin Bursa (11:08):

Oh, I remember this vividly. So, um, for those of you who may be too young and listening to us today, um, MTV was still new and we would watch music videos. And, um, this is when, I believe right around 1982 is when Michael Jackson’s thriller album was released. And that music video was so much fun to watch. I do remember it being the first CD I purchased. Um, so C p D is compact, portable disc, okay? 1 0 1. So, um, that’s where that number came from, or that name came from.

Scott Luton (11:47):

It makes so much sense. I was looking at like a serial number or something. So, hey, ask and you shall receive. Thank you, uh, for that, Karin. And yes, yo MTV Raps was a thing right back in the eighties. Uh, and that really, that’s where I’m a segue to my first cd. Uh, it wasn’t a purchase cause my mom, my dearly luin, uh, my mother gave me this CD for Christmas when I got my first CD player. Wasn’t in 81, it was like on 89 or something. And Candyman, if y’all remember this rap artist named Candyman, uh, I’m not gonna, uh, <laugh>, I go r any tracks. I’m not gonna do y’all bad like that. But, uh, looked that up, Candyman, there were some colorful like dots on the, on the, uh, the front of the, uh, CD cover, and that’s what started my home home library.

Scott Luton (12:32):

So, a lot of good stuff. So, journey, uh, MTV wraps, uh, Candyman, you name it. Uh, so marketing October 1st, 1982 when the first commercial compact disc player went on sale. Okay, before we dive in to our center topic, I wanna say hello, just a couple people. Uh, Gene Pledger from North Alabama is back with us. Good old gp. Good to see you. Uh, Josh just throwing some shade at Greg because his topham Spurs lost three one over the weekend. So he, Josh says that Greg picked a good time not to be here. <laugh>, uh, Josh also says that Pink Floyd Dark Side of the Moon, which is a great album, which is the first, Yep. Um, Dr. Ron is back with us. Hope this finds you well, Mike Karin and Scott Awesomeness here today. Uh, and she says, Love my mtv. And that thrill the release.

Scott Luton (13:20):

I think I was in the high school at the time, that was such a good album, wasn’t it? Karin It was. Uh, and as Jean says, thrill, it was huge back in the day. Agreed. Thanks Jean. So, from Michael Jackson <laugh> and that wonderful album to, uh, the artists of the supply chain world, which, uh, in some ways are, are industry endless, right? And that really, so when we’re thinking about what we’re gonna talk about with Mike here today and, and always trying, you know, as we do with these show, trying to keep it fresh and relevant and informative. Grant had this great idea, Well, hey, you know, a lot of folks may not know what analysts do. So I think this is a great, a great outstanding opportunity for all of us to learn together from, uh, Karin and Mike that both are very familiar. So let’s start by level setting. And I want both of y’all start with Mike, what do, just a level set first. We’re gonna go into attributes in a minute, but what do industry analysts do, Mike?

Mike Griswold (14:16):

Yeah, it, it’s, um, it’s one of those things that, you know, I, I’ve been doing this for 17 years and 17 years ago I didn’t even know that there was a thing called an analyst or even an industry analyst when I, when I first got started at, at the time with amr. Yeah. I think what, what our role is as an analyst is to be able to kind of bridge the gap based on, you know, our expertise and, and the time we’ve spent, you know, in a particular field or role is the, is to, is to provide that conduit for people that are, are going through similar experiences and connecting them with answers. Whether that’s a technology answer and a technology partner. Whether it’s, Hey, here’s what we’ve learned as you’re going through this process and here’s kinda what works, what doesn’t work, what to watch out for, You know, I like that.

Mike Griswold (15:12):

You mean that you talked about that session that you’re gonna do at sim around kind of connective tissue. I, I’ve, I’ve latched onto that because I think analysts in general are, are connective tissue between, let’s call it a, a pile of answers and people that have a pile of questions, <laugh>. And it’s our job to kind of connect those two piles. And yeah, I mean, I, I think at its essence, you know, one of the things I, I think I have a gift for is gross over simplification. Yes. And that’s what it is, right? A a pile of questions, a pile of answers, and we try to bridge the gap.

Scott Luton (15:51):

I love that so much that I came up with an illustration, Karin, of, of the pile of answers and the pile of questions, <laugh>. So that’s a technical drawing. But, um, so Karin, so what, what else would you add to that definition of what analysts do?

Karin Bursa (16:08):

Well, I, I think, um, Mike actually said one thing that is, is really helpful, and that is that he’s got the ability, or an analysts in general have the ability to help simplify, uh, some of the complexity. So that complexity comes from both sides of the equation, from the practitioner, from end users, as well as from solution providers. I think one thing that’s important is it’s not just software. Mm. It’s, um, services. So, um, you know, a variety of service companies, but they also do work around business process. Mm. So how do we structure an organization? How do we manage our teams? How do we look at, you know, development of personnel? So within the Gartner Mix, they tap into all of these areas that help drive supply chain success. So they are kind of a connective tissue, right? Connecting answers to questions or really helping practitioners to prioritize, um, where to go next as they’re looking at I improving their overall supply chain performance.

Scott Luton (17:19):

Uh, which, Mike, go ahead. I know you respond.

Mike Griswold (17:22):

Yeah, I know. I, I think Karin, you, you hit on a key thing, which is the, the complexity piece. I mean, I, as everyone knows, I, I’ve spent all my time in retail, and one of the things that always fascinated me as I was going through the analyst, you know, journey is retail on the surface is a, it, it’s a, I mean, it’s a pretty simple thing. You buy stuff and you sell stuff. It doesn’t get much simpler than that. Mm. Yet we’ve managed to make it pretty complex over time. And I think that that, you know, is exactly what we try to do as, as analysts, uh, is, is have that kind of objective perspective that says, you know, you really are over complicating this, or you’re not taking into account some of the complexities around some of the decisions that you’re thinking about making.

Mike Griswold (18:13):

So it is about how do we help people kinda simplify some of the things that they’re going through? And some of their, the things they’re thinking about, and Karin is, is, is spot on. I mean, I don’t know how many times I, I was on calls and, and people wanted to jump right to the technology solution. Yeah. Hey, if I buy this technology, everything’s gonna be right with the world. And I saw that, particularly when I was covering, uh, s and p and s and OE sales and operations planning and sales and operations execution, where people were saying, Hey, what’s the s and o p technology I need? And what I would tell them is, Look, if I wave the magic, you know, analyst wand and said, Here’s your technology tomorrow, If you don’t have an s and p process, you’re, it’s a waste of money. So the people, process and technology, again, pretty simple concepts, but that’s, as an analyst, you’re always thinking around those three things. Yes. Right? And the advice that you give and the insights you’re trying to, you know, connect people with their questions. It, it invariably comes through those three lenses.

Scott Luton (19:23):

I love that. So many analogies here, some analogies, I, I, I think of the Willy Wonka movie when all the kids are, are, are going into the candy store. Cause Mike, when you got a bunch of answers, you’re like, one of the most popular people in the planet. The answer man can, the answer man can <laugh>, uh, really quick. Uh, Dr. Rhonda loves that analogy you’re talking about, both of y’all, that connected tissue, um, our column is gonna be really happy with that. It, it’s such a great visual and it’s such a great need, uh, both the examples you share, but also getting our technologies to talk to each other. Right. Um, and Jeff, so when he shared this comment, he says, Yes, 9 0 1 25, I went to zip code. Uh, I was like, Okay, what am I missing? But he’s talking about the band. Yes. And they released an out called 9 0 1 25 Digital masterpiece, he says, I love that. Okay. So now that we’ve level set on what both of y’all, you know, how you define, uh, you know, what industry analysts do I wanna move to, if we have the opportunity, talk about vi visuals to build, to mold the perfect analyst, right? Mm-hmm. <affirmative>. Um, so what are some key attributes that you wanna make Sure, or in your cabinet? So you, you could sprinkle in and Mike, we’ll start with you first.

Mike Griswold (20:33):

Yeah. I, I think there, there is a couple. Uh, I think one is you have to have kind of an appetite to learn mm-hmm. <affirmative> and be able to, you know, be open to exploring kind of different avenues, maybe different approaches and alternatives that maybe you, you may not have been open to in the past. I’ll give you an example. At our keynote, uh, at our, both of our symposiums, you know, we, we talk about as supply chains for, for, I would say decades. You know, we, we were just in time is the way to run your supply chain. The last two years, I think have, have taught us, if we’ve had open minds that just in time can be an appropriate strategy, it cannot be the only strategy, Right? So being open to things like that, being able to be open to, you know, what used to be conventional wisdom may not necessarily be complete conventional wisdom today.

Mike Griswold (21:39):

Hmm. I, I think that’s one, I think a second is being able to take concepts that you see maybe in other industries or in other types of organizations, and be able to contextualize that for a broader audience. Mm-hmm. For me personally, s and o p and s and OE are perfect examples of that, right? Yeah. Where we took what has been in consumer products and basically every other industry from retail has been in place for, you know, 30 years wasn’t present in retail, was an opportunity for us to, to bring that into retail. And I would suggest we’re getting some traction. I don’t know that it’s as much as we would like, but I think there are more retailers talking about s and o p and s OE today than we had in the past. Uh, and I think the third element, which I, people who who, who watch this, um, will know that this, this is true.

Mike Griswold (22:37):

Um, I, I think you, you need to be able to take advantage of social media mm-hmm. <affirmative>, which I don’t do, I’m horrible at, and I’ll be the first to admit it, but, but social media is a great way now to not only learn things, but a much, uh, a much, um, in many ways more efficient way to disseminate information, right. To, to take best practices and maybe blow it out through LinkedIn as an example. So to me, those are, are, are some of the, the, the DNA that I think, you know, makes for a good analyst.

Scott Luton (23:14):

I love that Evangelized is evangel. Yeah. Evangelizing platform. Whenever I say that, uh, Karin, uh, a mutual contact, ours, great friend of the show, uh, Chief evangelist, uh, Will Harway comes to mind. I used to used to call Will preacher, Will <laugh> across that title. I love that. Um, so Karin, um, Mike’s list was, if I was, if I can read my notes, openness, the importance of openness, the ability to transfer and contextualize and really take best practices from one sector or one industry to the other, uh, in a meaningful way. And then, of course, to be able to use social media to share the good and the bad. Probably both are very valuable. Um, but what would be, what would be elements to your list of the perfect analyst current?

Karin Bursa (23:58):

Well, I think analysts come from, uh, lots of different backgrounds. So I think some come from a practitioner background like Mike himself, who came out of retail. Um, and I love Mike that you started with, You need to be open minded because there are some analysts, some individuals who are not right. They, they believe that they’re the only one with the answer, and that their way or their point of view, and I, I, I’m not kidding on this, right? We, we, we look for analyst, um, that are open-minded. We certainly want them to have a point of view, um, that they bring to the table because they’re defending a thesis, they’re defending their perspective on the market. But that comes from, you know, bringing together a thought leaders in several areas. So practitioner roles, solution providers, services companies, but usually that expertise is around their subject matter that they’re gonna be representing in the marketplace.

Karin Bursa (24:59):

Um, and, and then bringing in some of these other ideas, like Mike, Mike was instrumental in bringing the conversation of sales and operations planning and sales and operations execution to the forefront for retailers because they just, it wasn’t on their radar screen, and they didn’t see the value proposition around it. And they certainly have made headway, still, still lots and lots of opportunity to go. But when I think of Mike, I think of his influence. So these industry analysts have become influencers. So thus the social media elements that, that Mike mentioned, uh, come into play, but open minded expertise in, in the domain that you’re representing, I think is, is key. And the ability, since they’re sitting in the middle, the ability to speak with practitioners about tough topics, prioritization, right? Where their culture may come into play, Do they have a culture of doing these types of transformation initiatives?

Karin Bursa (26:01):

Um, but then also working with solution providers. And, you know, you talk about some bright people, um, that are doing interesting things, but may be taking a completely different approach to how to solve the problem. The, uh, the analyst has to be open to asking questions, right? And, and, and engaging on how that problem gets solved. So, um, a lot of times these industry analysts who have fabulous credentials have to check their ego enough that they can ask questions, because it gives them that authority to engage at just a whole nother level. And I would think that that’s, you know, that’s gonna be tough to find. Mike.

Scott Luton (26:43):

Well said. Yeah,

Mike Griswold (26:44):

Mike. Yeah. Um, very well said. I mean, I, I think if, if people have spent, I, I, I, and hopefully I, I’m not in this camp, I try not to be, but if you spend any time with analysts, we, we can certainly be high maintenance. Um, if you bring 10 analysts together, you’re gonna get 10 opinions. Um, I, I think, you know, Karin, you, you hit on a very important, um, aspect to the role, which is finding that balance between, you know, confidence in your opinion, confidence in, in, you know, what your experiences have, have led where they’ve led you, but not being arrogant mm-hmm. <affirmative>. Yep. Um, because yeah, I mean, you grow up as, or as an analyst to kind of say, you know, you need to own this topic. You need to be, you know, the subject matter expert on this. And if you’re not careful as an analyst, that that does, can lead you down the road.

Mike Griswold (27:44):

That, that, Karin, you talked about, about not being, which is not open minded mm-hmm. <affirmative>. Um, so yeah, it, it is, I mean, we’ve, we’ve, um, even within Gartner, right, we, we’ve changed some of our vocabulary to be, you know, experts. And frankly, that makes me uncomfortable, right? I, I, I don’t refer to myself as an expert at all, um, even on things that I think I know a fair amount about, but, um, it, it is finding that balance between, yeah, you know, I, I do this for a living, so I, I know what I’m talking about, but not kind of just ramming your thoughts down people’s throats that maybe, you know, aren’t ready to hear it.

Scott Luton (28:26):

Oh, man, I love so much of what both y’all shared. We could create like a six hour conversation around this. But, you know, I, for one, when y’all both talking about, you know, the difference between confidence and arrogance, I don’t think that’s a thin line. I think that is a, uh, a there’s a lot of distance between those two areas, and some of the smartest people I know, uh, Ray Atilla is on a live stream right now. I work for Ray back in the day, and he is a genius, much like y’all do. He is a genius. However, he is so humble enough to welcome everybody’s opinion in the room, and that is, that’s where we can really move things forward, move it faster, and celebrate new ideas.

Mike Griswold (29:05):

Mike. Yeah, no, it’s a, it’s a great comment. I mean, I think in general, right? And, and hopefully people will take this the right way. Typically, the analyst is going to be, you know, if we go back to the two piles, right? The pile of questions and the pile answers, right? Typically, the analyst is gonna be the smartest person in the room. The art to this is not coming across as if you’re the smartest person in the room and not telling people you’re the smartest person in the room. <laugh>. That, that is, that’s the art, I think. And, and to, I mean, I, Karin, as you were going through that, your discussion on analysts, they were, I was having visuals of, of analysts that I know that fit into both of those categories. So yeah, it’s,

Scott Luton (29:49):

It’s to, Yeah. Yeah. That makes two us, Mike, Karin.

Karin Bursa (29:53):

So, so the analysts are in, um, uh, an interesting, a very interesting position, right? So, uh, practitioners engage with them because they don’t make these buying decisions or investment decisions every single day, right? They wanna tap an expert, right, to help them prioritize and, um, set expectations and sometimes even benchmark performance. Uh, so it’s very, very valuable from that perspective. Now, at the same time, the solution providers or service providers are gonna engage with an industry analyst, in part because they wanna validate their own capabilities and their own unique value proposition, but they also want to know what the priorities are for the end users, right? So the analysts are really aggregating all of that expertise because of all of their, um, personal expertise, but that exposure that they have to practitioner companies and helping to kind of guide, if you will, some of that innovation investment that happens with service providers. So, as long as, you know, technology providers, service providers are open, right? They have to be open to hearing as well, <laugh> as sharing what their unique value proposition is. So it can be a very, very, um, uh, important relationship for, um, for solution providers, a as well as for those practitioners.

Scott Luton (31:19):

Well said. Uh, I wanna share a couple quick comments here. Uh, and then we’re gonna chat about a couple events. I might even take a question or two here as I surveyed the comments. But, uh, Renee says, Being adaptive and open to change goes a long way with the desire to lead. It seems new tools launched daily for US analytic folks, and Renee has a lot of truth in that statement. There. We we’re, uh, it’s like a tools bonanza these days, right? Uh, tools, The tools, have the tools and have more tools for the tools, Uh, Josh says, uh, on, on our show, not too long ago, quote, one of our guests said, quote, It’s not a supply chain anymore, It’s a supply web going back to the connected tissue, uh, conversations we were having. And Gene says, customer has to buy in as well for success also.

Scott Luton (32:08):

So arrogance, uh, would impede that. Right? Good point there. Uh, Gene, as always, um, we’ve got a little time here. We got, we got a couple questions, uh, I wanna pose to y’all, and hopefully you’ll be okay with this. Uh, co couple acronyms, the one that came up earlier in the show, and, and one that comes from, uh, uh, supply chain body knowledge out there. Um, but let’s get your final comment on analyst. Let’s say, um, you know, whether, whether organizations are considering working with one, or maybe some of our listeners would like to become an analyst, You know, cor, we were talking pre-show Gartner, Mike, y’all got an Army, a very talented analyst there at Gartner, right? Um, what’s one last thought for anyone that may be considering those things, What’s one last thing that they should know or consider? Mike?

Mike Griswold (32:56):

So, I’m hoping that in, in just the short time we had today, that people are aware of the role because it, it, once, once I got in it, it was, it, it’s, it’s a great, it is a great role from the standpoint of dealing with lots of different types of, of questions, being able to, to help lots of different people. I mean, our, our Gartner analysts will have between 350 and 500 interactions with clients in the course of a year. And, and obviously not all of them are different, but they’re different enough, right? And, and the, and the impact that you can have in talking to someone in an hour. You, you just don’t get that, you know, in, in any other role that, that, that it’s different day to day. And, and the ability for, for most of, of, regardless of whether it’s garden or anyone else, the ability to do research, right?

Mike Griswold (33:54):

To be able to go into new areas, do research right about it, talk about it, present on it, Um, you know, I think for anyone that’s got, you know, five plus years of experience in industry, it’s definitely worth thinking about, you know, as, as a, as a job. You know, when I got into it at amr, I was convinced that it would be my next to last job, really, because of the people you meet, the connections you make as an analyst, the level at organizations that you get to talk to. So as an analyst, you’re talking to, you know, VPs, you know, now our analysts are talking to chief supply chain officers. Those connections you make, you know, can set you up for your next job. But as I got into the job, and as you know, we moved to Idaho and I wasn’t gonna move, um, it became clear that this could be my last job. And it, you know, unless either Powerball or, you know, something happens that I don’t see on the horizon with Gartner, this will be my last job. And it, it’s, it’s just the experiences, um, you know, are really hard to describe, but they’re really, really good.

Scott Luton (35:10):

Well, Mike, uh, regardless of what the crystal ball holds, as Karin eloquently said earlier, you have made a big impact. And I’ll tell you someone with all of your knowledge, to be as humble as you are and, and willing to engage, and just like you’re talking to, you know, um, you name anybody, uh, that is, I think that’s, that’s what’s moving industry forward, right? Because those folks that may not have all the experience, but have awesome ideas, they just ha don’t have years and years of experience, they’re willing to, to bring those to bear and, and talk about ’em versus being, you know, fearful that, uh, arrogance is gonna squash ’em. So, Mike, keep doing what you’re doing. Uh, Karin your last comment about, uh, analysts.

Karin Bursa (35:52):

So I, they, they play a very important role, um, and, and they deliver value on both sides of, of really their client base. Um, but, uh, I think my, my advice to solution providers is to think of it as an ongoing conversation. Don’t approach every interaction as a brain dump, where you’re gonna tell them everything they need to know about your company or your unique value proposition. Um, think of it as a long term strategic relationship, uh, because that’s where the real value proposition will come. Um, and they want exposure to your executive team as well. So this isn’t a media relations, um, relationship. This is a strategy relationship. And that strategy incorporates not just the technology you bring to the table, but your partner ecosystem, your customer success. Um, they wanna be able to, um, to understand that in the context of where they see the industry going. Um, so that’s, you know, when they’re asking questions and delving deeper, it’s not define the, the four things that are wrong with your business, it’s to help them put in some categories or expand how they’re thinking about, uh, the industry and the opportunity ahead as well.

Scott Luton (37:13):

Love that. Um, couple quick comments here at Yoko’s with us, uh, from Brazil. And he’s good with the advice you are given. I love that succinctness that blessed our folks. That could be succinct. I love that. Uh, Yako great to have you here. T squared, who holds down to Fort Force on YouTube. Now, get this now, LY had to look up what amorphous means. He says, be adaptive, but not amorphous. So morphous for folks that may have, Well, I’m not gonna throw shade where, where I went to school <laugh>, but, uh, it is without a clearly defined shape or form a morphous, that is a wonderful t-shirt ism. There. Ts squared, uh, ts squared. Great to have you. Um, and so then I want to circle back now that we’ve kind of had a great conversation on analyst. I really appreciate both of y’all’s perspective, been there, done that perspective on, um, the, the profession, how to engage them, how to lean in, uh, what makes a good one. It’s really a great holistic conversation. So, on a different note, we’ve mentioned on the front end, Jonathan, uh, as added a new credential, and, uh, he brings up this acronym, uh, Collaborative, Collaborative Planning, Forecasting and Replenishment, C C P C P F R. Thank you. Yes. Little too much coffee this morning, I believe. But what are your thoughts, uh, here, I’m gonna pose this maybe to, uh, Karin’s start with you maybe, what are your thoughts on C P F R when it comes to integrating technology? Any thoughts there?

Karin Bursa (38:42):

Oh, please. We could do a whole session, Mike, couldn’t we on C pfr? Um, so it, it is, um, a framework that was developed more than 20 years ago at this point in time with the goal in the consumer goods and, and retail market space to accelerate visibility and supply chain performance. Um, I believe that we are seeing pockets of resurgence around c pfr, collaborative planning, forecasting, and replenishment. So think about that as what you do with your trading partner mm-hmm. <affirmative>, whether you are the supplier or you’re the customer in that network. And how do we replace risky inventory with valuable information. Um, so it’s, um, it’s worthwhile to dig into and look at how you can apply to your business. And by the way, technology is available to help with that and has been for decades now, but I think businesses are now maybe in a better position to really deploy the process of collaborative planning along with the technology of collaborative planning.

Scott Luton (39:48):

I love that. Uh, and, and, and so that’s not, you’re not hunting a technology. You’re identifying the, the business problem and finding the appropriate technology that can, that can fit that business problem, is part of what I heard you, you say there. Current, um, Mike pose the same question to you from our friend, Jonathan, your thoughts on C PFR with integrating technology?

Mike Griswold (40:09):

Yeah. This, this is, this is exactly how an inquiry would come across to an analyst, right? This, this would be the question. I agree with Karin completely on, on the point around the technology. It’s been the tech, the C PFR has not stalled or did not stall because of lack of technology. It’s stalled on the, on the process. And, and, and that side, I think, you know, if a client were to lo that question into me, I would tackle it from the standpoint of let’s not worry about what we call it. Let’s worry about what problem are we trying to solve? Uh, so with C pfr, are we trying to solve the, the, the collaborative forecasting piece? Are we trying to solve giving on the same page on the demand signal with C pfr? Are we trying to solve the inventory? Karin talked about risk inventory.

Mike Griswold (40:58):

Are we trying to solve the right inventory in the right location at the right time? So those are the, I mean, to me, what you don’t wanna have is, is C pfr running around an organization trying to find a problem? What you want is a problem that C PFR aligns with. And then, you know, again, Karin made an excellent point around, once you’ve identified those technology’s there to help us. But you know, you, you just, you can’t take, you can’t have the technology tail wagging the dog, or, or you, you just, you won’t get anything done. So what problem are we trying to solve? And then go from there.

Scott Luton (41:36):

Love that. Uh, um, my brain’s working overdrive to find the right baseball analogy there. I’ll have to circle back. It hasn’t arrived at one yet. Um, hey, really quick, Jason T. Hopkins, great to have you back. Uh, Jason says, Hey, Mike and Scott, uh, been a minute, Glad to see you’re still at it for the supply chain community. We are, uh, me and Mike and Karen and whole supply chain now team. And Jason, hope this fine. You, I think you’re in dc. You may still be in DC and he’s either a Bama fan or an Auburn fan. It’s really bad, Karin, I know, to get those intertangled. But Jason, let us know where your allegiance is are, Okay, So let’s, let’s do this. It is football season two, right? Um, let’s do this. Uh, I wanna talk about the next big project, Mike, that you’re working in garden. I know we only got you for, you know, a few more minutes here. What’s the next big thing?

Mike Griswold (42:26):

Uh, well, it’s, for me, it’s, it’s top 25. So the supply chain top 25 process will be kicking off, uh, for 2023. We’ll be kicking off, uh, in November, uh, with, you know, companies having the option to, to talk to us about their supply chains, you know, all the stuff we do behind the scenes, you know, that that’s the next, um, big thing for me. Um, my team is working on, you know, our, we’re we’re already thinking about sim Supply Chain Symposium for next year. So we’re in the process in the next couple of weeks of, of pulling our submissions together. Uh, first week in May in Orlando, first week in June in Barcelona, which is a, a new, well, not so much. We, we were there pre Covid, then we were in London. And Barcelo is gonna be our Europe home, uh, I think, uh, for the, for the foreseeable future. So top 25, as well as getting ready for sim for next year.

Scott Luton (43:28):

Outstanding. Uh, and speaking a list at Gartner. Um, we are looking forward, and we’ve been interviewing a bunch of the, the schools on the list of top supply chain mm-hmm. Yes. Institutions and universities. So that’s been a blast, including the top ranked Arkansas, uh, uh, University of Arkansas. That’s been a lot of fun. So stay tuned. So you might keep doing the great work. We, Hey, we love lists around here, I’ll tell you. Yes. Uh, Karin, he mentioned symposiums. So here’s a two part, two part, uh, uh, I wanna get you involved here. Um, first off, you touched on earlier what you admired about Mike’s approach, so if you could elaborate a little bit more on that. And then, I know you’ve been keeping tabs on just how successful the symposiums have been. Karin, please, uh, tell more.

Karin Bursa (44:14):

Yeah, yeah. So first of all, just, just kind of a word about Mike. I’ve known Mike and had the opportunity to work with him, Mike, for probably more than 15 years now, probably early in your days when you were with, um, with amr. Um, and what I love working with Mike about is when he is an expert, but he is humble and he is a lifelong learner. I mean, he can ask questions that, on the surface seem simple, but then he’s digging back and pulling back the layers and really getting to the crux of, you know, of, of what should be addressed and maybe when it should be addressed. So, um, it’s, it’s a real, um, privilege to have the opportunity to engage with Mike on a variety of topics. So, Mike, thanks so much for that. Thanks for staying curious, and thanks for sharing. So generously with us here on Supply team now, but also through the years, um, some of that hard earned expertise that you always bring to the table.

Mike Griswold (45:10):

Thank you for that. I, I appreciate it.

Karin Bursa (45:12):

Yeah. Yeah. And with regard to the symposium that Mike just mentioned, um, so this is billed as you know, the largest and most important gathering of chief supply chain officers and supply chain executives. And it’s actually two different, um, conferences, but they ca they, they cover the bulk of the same, um, research and trends from Gartner. And then there are some sessions that are unique, but Gartner does that so that they can actually share that information on both continents, both on North America and in Europe. Um, so it’s, it’s geographically more appealing for folks that are traveling. Um, but Mike, it’s my understanding that both the North American event and the European event that just happened last week, um, both of those were oversubscribed like attendance Wow. At the events, exceeded Gartner’s expectations. Is that correct?

Mike Griswold (46:09):

Um, it is. The, the North American event was our largest supply chain event that we’ve ever had. Uh, and then the same was true for London. And in fact, it, it, it, it was, it sold out. So, um, we, we had a, uh, and it was sold out, I think primarily cuz of the venue, uh, in terms of the space that it could hold. But it is, you know, it, it is the place to go. I mean, I think the other thing I’ll share is, um, for 20, So in 2023, we’ll have the two sims that we’ve been talking about, but we’re also gonna launch, um, two summits to, uh, two planning summits that are focused on people that live in the planning space. There. The one will be, uh, there’ll be an October and November. I may have them transposed, I think it’s, uh, October in Phoenix in November and London. So, you know, we, we target in the symposium chief Supply chain officers and their direct reports. These summits are really geared towards those direct reports. Uh, and we’re starting in planning. We, we did a very successful planning summit 2019 in Denver, which was our very first one. It was very, very well received. And then obviously we all know what happened after two 19, but we’re, uh, again in 2023, and we’re really excited about, about how they’re gonna do, do

Scott Luton (47:30):

Outstanding, lots of opportunities, uh, to plug in exchange, uh, market intel, best practices, uh, new technologies, new practices, I’ll call it. And, uh, connect with friends across global supply chain and more, um, right before you leave Mike, uh, a couple of comments here. So let’s celebrate. First off, uh, Jason is moving back from DC to Alabama. He’s a new father. Oh, congratulations. Congratulations, uh, to Jason from the whole team here. That is outstanding. And he’s also making fun. He’s, oh my gosh, it’s Alabama, and he talks about Alabama football looks great this year with all that touchdown supply chain, very effective, uh, touchdown supply chains there, and Bama. Now folks, y’all should know, Karin is an Auburn alum and big fan. Um, so Auburn hey, Auburn’s, on the way back for sure.

Karin Bursa (48:22):

Yeah, they’re on the way somewhere. I’m not sure quite where we’re headed this season,

Mike Griswold (48:26):

But so we, so we have a, we have a correct, uh, connection Karin, because the Auburn coach, uh, was the Boise State coach.

Karin Bursa (48:33):

Yeah, Brian.

Mike Griswold (48:34):

So hopefully, hopefully he’s, uh, I, I know there’s not often a lot of patience in Auburn, so there’s not, hopefully he can, he can get things where you want them to be.

Karin Bursa (48:44):

Yeah. Well, when you’re, when you’re down the road from Alabama, and Alabama has had decades of success. The, um, yeah, the, the timeline is very compressed, let’s put it that way. <laugh>. Yes, yes.

Scott Luton (48:59):

Uh, so Jonathan, who posed that question earlier, uh, says excellent advice, but he throws in there a go tiger. So he is a big lsu. So, hey, we opened a can of football and everyone’s ready,

Karin Bursa (49:10):

Jonathan, I thought we were gonna be friends. The last thing I needed for you and Jean to start gang up on me.

Scott Luton (49:16):

Oh, man. All right. So, uh, Mike, always a pleasure. Uh, I really enjoyed you and Karin both here today. I know we gotta let you go to the mike. How can folks connect with you and the whole Gartner team,

Mike Griswold (49:28):

Uh, LinkedIn and email? Uh, and in fact, email is probably more re I’m probably more responsive to email than the LinkedIn stuff. So Mike, do I’m happy to chat with folks around anything.

Scott Luton (49:41):

Wonderful. It’s just that easy. Well, big thanks Mike Griswold with Gartner. We’ll see you, uh, next month and about a, a month or so. All right.

Mike Griswold (49:49):

Sounds great. Take care. See, bye-Bye.

Karin Bursa (49:51):

Bye, Mike.

Scott Luton (49:55):

Hey, even the swoosh was able to catch up with Mike this time. How about that? <laugh>?

Karin Bursa (49:59):

That’s pretty good.

Scott Luton (50:01):

Um, Oh, <laugh> all by the way, Jean says that he wouldn’t do that to you. Karin uh, going back and forth talking football. So, uh,

Karin Bursa (50:09):

Thank you. Jean,

Scott Luton (50:11):

Uh, was a daughter that Jason had, and her name is Lyric. That is awesome. Jason, Congrats to the whole team here. Uh, I love that name as well. Um, okay, so Karin, uh, we covered a lot of ground here today, and I wish we had a couple more hours. Uh, you know, we’re nerding out and all things supply chain and then some, which is a good thing to do these days. Um, what is, if you had to, um, I talk TEKTOK in just a second, but if there’s one thing that folks forgot, everything else we shared over the last 49 minutes, what’s one thing they should keep on the radar front and center?

Karin Bursa (50:46):

One thing from our conversation today? Yeah,

Scott Luton (50:48):


Karin Bursa (50:49):

Um, it is just how can you tap into an industry analyst to either help you gain focus around your priorities, um, or engage with the right partners. And, um, and Mike didn’t say this, but they’re not gonna give you one partner. They’ll give you kinda a short list of folks that you may wanna consider working with that would be a good fit for you, your industry, the level of maturity that your business is in today. So they really try to, uh, kind of play that matchmaker, if you will, and give you some options. So you’re spending your time investing your resources wisely as you, uh, pursue the next innovation opportunity.

Scott Luton (51:31):

Yeah, Well said there. I really appreciate that. I mean, there’s some parallels between working with analysts and finding the right technology, make, make sure it’s a fit, right? Yeah. Uh, do the, uh, I wouldn’t call it speed dating, but, you know, do that due diligence on the front end and whether, you know, um, not being committed to a single analyst perhaps, or not being, certainly not being committed to a single technology, Make sure there’s a business case for regardless and plenty of options. Mm-hmm. Um, gr really have enjoyed our chat here today. What a great idea for a show. Um, I’m not sure. So, you know, this afternoon we’re recording episode 1000 for Supply Chain Now, and I don’t think in any of those shows we have touched on the, uh, important critical role of what analysts do. So, uh, I I’ve really enjoyed the last hour. Um, tell us though, shifting gears as we start to wind things down. Um, I think I’ve got a graphic here today. Today we published an episode of, uh, well wrong button, uh, which we published an episode of TEKTOK looking for a supply chain crystal ball, what you missed at the Gartner Supply Chain Symposium 2022 with I think some additional commentary from you. So tell us about this and what’s to come.

Karin Bursa (52:44):

Yeah, absolutely. First of all, Scott, congratulations on 1000 episodes to you and the entire team at Supply Chain. Now. What a milestone. Mm-hmm. <affirmative>. Um, that’s, that’s exciting. I, I didn’t realize that, uh, 1000 was,

Scott Luton (53:00):

Isn’t it crazy?

Karin Bursa (53:00):

Yeah, yeah.

Scott Luton (53:01):

It snuck up on us a little bit. I, I remember when we were talking about episode 300. Yeah. Uh, and then I think Amanda and I got together for episode 600 and it almost really surprised us. But it’s been a team effort, you know, the family around here, and, um, it’s something we all celebrate together, for sure.

Karin Bursa (53:18):

But yeah, I mean, that’s, that’s a lot of thought leadership right there. Mm-hmm. <affirmative> one s episodes. That’s, that’s impressive. Um, regarding this episode for TEKTOK first of all, I wanna invite all of our supply chain now community to, um, take a listen to TEKTOK if you haven’t tapped into it yet, and to subscribe. Uh, but this particular episode, I actually started it off with a perspective on the important role of industry analysts, and, um, really did that with the intent of introducing why events like those, the Gartner Supply Chain Symposium is, um, is so important for sharing ideas and engaging around the latest and greatest, um, research and trends in the marketplace so that we can, you know, transform our supply chain operations and deal with the volatility that we all continue to experience in the marketplace. So, um, you know, I, I kind of called that looking for a supply chain crystal ball. So a few ideas for you in there. Um, you know, uh, there, there’s no silver bullet for anybody who’s listening. Um, but there are lots of good, uh, lots of good insights I think that you’ll be able to take away from the episode.

Scott Luton (54:32):

Uh, uh, completely agree. And, you know, nothing’s easy, and if it’s easy, you better kick the tires on it cause it’s probably not worth it. Uh, I think everyone’s crystal balls are, are broken. Um, um, but, you know, with all of that, you know, I was talking this morning, I was telling you and a team about a couple of interviews we had earlier today, and, you know, still a lot the best, some, the best good news out there is all these challenges we’ve been through and the last two or three years, whether it’s blockchain or it’s life in general, you know, we have found, so we’ve had some very big powerful eureka lessons that is driving, uh, different approaches, different solutions, ways do business. And, you know, we all talk about that word at cliche resilience, but if anything powers true resilience, it’s how we apply these, uh, experiences, Uh, both the, the days when you’re on top of the mountain and the days when you’re down in the valleys, and how we’ve got overcome ’em, how we’re applying that and, and really as an industry, uh, working on becoming truly more anti-fragile and more resilient.

Scott Luton (55:34):

So, um, Grant, appreciate what you do there. I appreciate the, um, the ideas and inspiration, the information you put out on, on TEKTOK. So folks, you can find that wherever you get your, your podcast. Make sure you subscribed so you don’t miss an episode. Karin, we publish an episode every other Wednesday, right?

Karin Bursa (55:50):

That’s correct, yeah.

Scott Luton (55:52):

Okay. So mark, your calendar tie, tie string around your finger. That old practice still may work in <laugh> in some ways. Hey, thanks for all the, uh, the congrats, uh, on the comments. Uh, Dr. Rhonda says it’s okay to diversify those relationships and work with partners based upon the needs at hand. Great information. I agree. And better yet, we love being, making things convenient around here. We have dropped the link to today’s TEKTOK episode right there, and this is the easy play link. You click that and uh, you can listen to the full episode. It’s very easy. I love that. Um, alright, so Karin, how can folks connect with you and all the cool things you’re up to?

Karin Bursa (56:32):

Yeah, I would love it if you would connect with me on LinkedIn. Um, that is a great way, uh, and we’ll keep you out of my, my inbox, um, del huge that, uh, seems to fill up every day. Um, but I’d also welcome your comments on any of the sessions as well, any of the episodes. Um, it would be great just to hear your take on the topics, um, because you’re out there doing it every day as well. So I, I think we all learn from each other.

Scott Luton (57:01):

Agree. Definitely. That’s, that’s part, probably the best part of the whole journey as Jean Pledger says, Hey, thank you Scott and Karin makes my day to visit with friends, and hey, I’m with you, uh, Jean in the exchange of perspectives and intel is definitely the best part of the journey. Okay, well, big thanks to Karin Bursa, really enjoy these conversations with you.

Karin Bursa (57:21):

Thank you. Thanks for the opportunity.

Scott Luton (57:23):

You bet. Uh, big thanks. Everyone showed up. Uh, gosh, all the comments we could get to a lot of ’em we couldn’t get to. Uh, really appreciate that. The active listenership, of course, Mike Griswold home run guest each and every time. I love that he’ll be back with us the first Wednesday of November. Big thanks, our team. It, it, uh, it, it sounds cliche as is all good out, but it truly, truly takes a village to do anything of consequence, uh, here in the omni world that we live in. So with all that said, Hey Scott, Luton challenging all of our listeners. Hey, he’s all about deeds, not words, right? Taking action enough of the enough with lip service, challenging all to do good, to give forward, and to be the changes needed in. With that said, we’ll see next time, right back here on Sacha now. Thanks everybody.

Intro/Outro (58:07):

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Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here:


Scott W. Luton

Founder, CEO, & Host

Karin Bursa


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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter


From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Allison Giddens


Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor


Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy


Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker


Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr


An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams


Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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