Supply Chain is Boring
Episode 51

Episode Summary

James R. Stock is a University of South Florida Distinguished University Professor and Frank Harvey Endowed Professor of Marketing. He has interviewed many of the greatest minds in transportation logistics, a practice area we call supply chain management today. He shared those interviewed with Chris Barnes to be republished as part of the Supply Chain is Boring program.

In this interview, Stock speaks with James L. Heskett. Heskett is the Baker Foundation Professor Emeritus at Harvard University and holds an MBA and PhD from Stanford University. Heskett is the co-author of seven books and the sole author of an eighth, with some of his most important work being about the connection between the adaptability of corporate culture and financial returns.

In the second part of this three-part series, Stock and Heskett discuss his military service and the critical choices he made early in his career.

Episode Transcript

Chris Barnes (00:06):

Hey, it’s Chris. The supply chain doctor and host of supply chain is boring. Over the years. I’ve interviewed some of the brightest minds and successful leaders in the world of supply chain management. In May, 2020. I sat down with Ken Ackerman to learn more about him and collect a little supply chain management history. After our discussion. Ken told me about a similar interview he had with Dr. James stock many years prior, and the related work Dr. Stock was doing in November, 2020. I was able to catch up with Dr. James stock to learn about his work as an academic in the field of transportation logistics. And now what we call supply chain management. Jim was well connected to many of the original academic thought leaders in the space. Jim did interviews with many of these original thought leaders and shared them with me. The list includes Ken Ackerman, Don Bauer socks, James Hasket, bud Leland, John Langley, Jr. Tom Menser, Tom SP and Daniel Ren to carry on the great work started by Dr. Jim stock. I’m dusting off these interviews and bringing them to you on supply chain is boring.

James Stock (01:13):

What’s your most fond memory of the military?

James Heskett (01:19):

Well, I think the fond memory is the relationships with other, uh, people that you form, uh, being drafted. Uh, we had a highly diverse, uh, set of people. These were not people who had selected themselves into the, uh, army. Uh, there are characters that I, uh, will probably never forget. Uh, but I think too, uh, the certain, uh, discipline, uh, I probably needed a little of that, um, things as simple as making your bed and keeping your, uh, area policed around that bed, uh, which probably influenced the way I’ve behaved ever since. But then there was also the aspect of travel and, um, I think the army gave me a much more worldly view that I’ve never lost. In fact, it sort of paved the way for a lifetime of travel and an attempt to understand how other people think and speak and eat all that sort of thing.

James Stock (02:31):

So in some, it would, uh, appear that you view that as a very positive experience in your

James Heskett (02:36):

Life. I wouldn’t have missed it for any wouldn’t want to do it again necessarily, but I wouldn’t have missed it for any. Okay.

James Stock (02:42):

Now you mentioned going from the military into the MBA program at Stanford, um, and working with Gaton Jermaine, who, um, uh, was one of the early people in, uh, logistics starting out in transportation. Um, you mentioned his influence working for him as sort of a secretary. Um, how did he influence you to sort of concentrate on that area, uh, in your area of study?

James Heskett (03:12):

Well, it was a short step from, uh, working with him as a secretary to working with him and, um, his protege, Nick Glasgows as a case writer, uh, preparing materials, um, since I, they had been very good about making sure that I became acquainted with some of the members of the executive program class, this transportation management program, uh, they suggested that maybe I follow up with some of those people and explore the possibility of writing cases. Um, it, um, there were, uh, there were some other people that they also encouraged, uh, to join this group, a guy named Bob Ivy, who later became head of United vintners of a large, um, uh, wine producing organization in California, uh, fellow named John mortgage, who later became CEO and, and, uh, chairman of Cisco systems, uh, in the nineties. Uh, in other words, a, a group of people who interacted in ways that sort of led to an expectation of bigger things. And I, and I think Gaton Jermaine really, uh, being a young successful member of the Stanford business school faculty sort of instilled in us the idea that you can, you can do anything, uh, this place is wide open as an opportunity and you ought to take advantage of it.

James Stock (04:52):

Okay. So based upon that, um, MBA experience, um, and working with Gaton Jermaine, that is what sort of was the catalyst to get you into the advanced degree.

James Heskett (05:03):

He took me aside and suggested one day that I consider going on for a doctorate. Uh, I think my first question was, I don’t know what that means. And, uh, he described for me what the life of an academic, uh, might be like and, um, and, and expressed confidence that I could complete the, and, uh, provided basically the inspiration. He, he was an example of what one could do at a, at a young age, at an age that seems young now mm-hmm <affirmative>. And, uh, and so he provide, he was the, he was the spark, uh, that, uh, put me forward. He’d be one of the few people in my life who, uh, really influenced the course of my work.

James Stock (05:54):

So no regrets leaving that retailing, uh, career behind as you had anticipated.

James Heskett (05:59):

Oh yeah, a lot of regrets. I’ve, uh, I’ve regretted that all my life. Uh, in fact, uh, only through my board work, have I been able to get back to it? I, uh, I’ve served on the boards of, uh, companies called Brooks fashion that goes back away, uh, office Depot, uh, limited brands. I’m, I’m partial to retailing mm-hmm <affirmative>, um, in that respect. And I suppose that’s been a way for me to, to work out the frustrations of never having been able to get into the store and manage one mm-hmm <affirmative>.

James Stock (06:35):

So in this doctoral program that, uh, gained Jermaine, sort of got you into this interest in being a professor, um, how did you get that first, you know, the process you went through in getting that first academic position?

James Heskett (06:50):

Well, in those days, um, you are, you were not supposed to write letters on your own behalf. Uh, there was a philosophy at Stanford that, uh, it didn’t even make much difference if you went to the academic meetings. Uh, that what was really important was that, um, you have, uh, a sponsor write a letter on your behalf. And I had, uh, a fellow named David Ville who was professor marketing at, uh, at the school at that time, write some letters on my behalf, um, uh, gate and Jermaine wrote some letters, uh, probably made a phone call or two. And I, uh, ended up with, as I recall, three offers, um, from that process, uh, the university of New Hampshire university of Michigan and Ohio state university. I recall going up to the university of New Hampshire during something called the winter carnival up there, uh, getting off the train and stepping into a five foot snow bank <laugh>, uh, in a, on a campus where the, uh, it seemed to me, uh, the students were almost as cold as the weather. So, uh, that was one of my experiences. Um, and so my major choice was between, uh, Michigan and Ohio state.

James Stock (08:29):

Okay. And how did you make that decision?

James Heskett (08:33):

I, uh, I made the decision, I think, based on my interaction with the people on both of those faculties, um, uh, they were, they, I think were both quite, uh, hospitable, although, um, I must say that the, uh, uh, there was a feeling of warmth at Ohio state that, uh, sort of encouraged me to, uh, to want to join that, uh, faculty, even though I think it was the lowest of the three offers, uh, interesting that I received. I I’ll never forget the starting, uh, wage at that time. It was, uh, $7,200. And, uh, uh, I thought that was, uh, I’m sure a bit of a sacrifice from 7,600 or whatever Michigan had offered, but, uh, uh, I was willing to give up the $400 for the, uh, collegial atmosphere.

James Heskett (09:41):

Okay. Uh, and at Ohio state, there were people like, uh, bill Davidson, art Coleman, uh, Ted Beckman, uh, in the marketing group at that time who were particularly welcoming. There was no one in logistics, so I, I didn’t have anyone to welcome me. Uh, a course in transportation was being taught by a motor carrier executive, uh, fellow named, uh, uh, James Riley called him Ralph, Ralph Riley. Okay. Um, who always claimed that I got his job. Uh, I think he was always, uh, joking about it. I was never quite sure, but, uh, uh, nevertheless it was a, a, uh, collegial atmosphere there.

James Stock (10:27):

Okay. So when Ohio state hired you, did they hire you specifically to teach the transportation course plus other marketing courses or what, uh, was the specific position that they wanted

James Heskett (10:37):

You for that it was basically to teach that course, um, and to teach marketing as well, uh, at Ohio state, as at many other schools, um, there was very little concern about, uh, how you taught or what you taught as long as it was within the subject area. You were basically king in my case, king of your domain. And, um, so I was able to, uh, teach transportation, but slowly bring in the logistics material as well. In marketing, I believe I taught a basic marketing course and MBA marketing as well.

James Stock (11:24):

And as Jim, as we mentioned in overviewing your career, um, in 1965, you took a leave mm-hmm <affirmative>, um, to form this logistics consulting firm. What was the motivation to do that? And then subsequent that going to Harvard as opposed to staying in Ohio state?

James Heskett (11:45):

Well, uh, let me, uh, just correct the sequence just a bit. Okay. Uh, I did, uh, Ohio state, but I took a visiting position at Harvard.

James Stock (11:56):

Ah, okay.

James Heskett (11:58):

And it was during the time of that, um, associate professorship, essentially, which extended for several years, uh, that I actually took the leave to head up, uh, this group called business logistics. Um, so I had, uh, in a sense moved geographically, uh, and established, uh, this group, uh, in Cambridge, Massachusetts, uh, the, um, my colleagues thought I was out of my mind. Uh, it was an opportunity that came along, I suppose. I’ve always had the desire to be a practitioner in the back of my mind. And this was an opportunity to put together a group to do some consulting in logistics, um, because I was up for tenure and full rank, uh, during the time that I was away from campus. So, um, that was not considered by my colleagues at Harvard to be a good move, uh, a wise move. Uh, I had one, uh, uh, close colleague, a guy named Bob bezel, who, with whom I had, uh, who had taught at Ohio state. Bob had, I had just missed him there, but, uh, who advised me not to leave at that time? And I said, well, you know, Bob, they’re either gonna promote me or they’re not on the basis of what I’ve already done. And, um, this is something I’d really like to do. So I was actually promoted while I was away from campus. Okay.

James Stock (13:41):

Now it’s interesting, Jim, you used the term logistics mm-hmm <affirmative> and we know at that time, most folks thought physical distribution, the inbound side yeah. Was not really considered. Right. When did you sort of transition from that physical distribution to the logistics component?

James Heskett (13:58):

Well, my thesis was called industrial logistics. Uh, so I guess I was thinking of it early on. Okay. And, uh, if I pulled that thesis off the shelf, I think I have a diagram in there of the inbound and outbound, uh, uh, processes, but the, uh, and I’ve always really thought of it in that fashion. Maybe it was the, maybe it was the military background of Gaden Jermaine that encouraged me in that regard. Can’t remember. But, um, I I’ve always used that term. Uh, even when we were obviously, uh, in the early days of the council national council, physical distribution management, it always seemed to me that distribution was one side of the, uh, coin, but there was another side as well.

James Stock (14:55):

Okay. Very good. Now, when you look back at Ohio state and, and the majority of your career was at Harvard, um, of all the things you’ve done and there’s quite a number of those, what do you think from your perspective do you think was the most significant

James Heskett (15:15):

Well <laugh>, I think we’re probably, uh, uh, those of us who do things like this as you do, uh, probably the least qualified to, uh, to name the most significant. The one that probably has had the biggest impact on, on my career. Um, given the fact that, uh, uh, about the first half of that, uh, career has been in logistics and the second half in service management. Um, I think probably the, the, the most significant for me was, uh, putting together a set of ideas that had been posed by others into something we called the service. I called the service profit chain going back in the early eighties. Um, I was actually sent to Switzerland to, um, to close down an executive program on behalf of the Harvard business school and sitting in that office over there for a year up on the mountain side with, uh, cows looking in through the window.

James Heskett (16:27):

I had a lot of time to think about things and, uh, basically put together this set of ideas that, uh, that, uh, resulted in a book that I wrote called managing in the service economy that outlined a couple of things. First of all of a strategic service vision, and kind of a framework for thinking about strategy and then, uh, this set of relationships, uh, in which, uh, basically employee satisfaction, commitment, and, uh, loyalty drives, customer satisfaction, loyalty and commitment, which in turn drives profit, uh, relationships weren’t proven until later that is mathematically, but it seemed to me that that was the right set of relationships. And, um, it has provided a another 20 years of research, which for an academic is, is like red meat, I guess. Sure.

James Stock (17:30):

So Jim, as you look back at your career and it’s still continuing, you’re still involved<affirmative> what, um, do you think will be viewed by others as your most significant contribution?

James Heskett (17:45):

Well, I, I suspect it, it’s probably this work around the service profit chain. Uh, I, I, I have a feeling that, um, what I did in logistics was not nearly as significant as what some of my colleagues at other schools had done. Um, the, uh, some of the earliest influential thinking in the field for me was a study that was done in 1954, ironically at the Harvard business school on air freight and total distribution or something,

James Stock (18:26):

The economics of air freight, cull steel, those

James Heskett (18:29):

Folks, James Cullin, mm-hmm <affirmative> and a guy named steel. Right. I don’t think I ever met them. Uh, but that was, that was influential for me. I suspect it was influential for a couple of guys at Michigan state ed, Mike, and Don Bauer SOS, who then came out two or three years later with what I thought was a terrific book, uh, physical distribution management, perhaps. Um, and one that, um, that was in sync with what I was doing, uh, in my thesis work. At that point I had, I hadn’t finished my thesis and I, maybe their book came out in 59. I’m not quite sure, but it confirmed in many ways what I was thinking about. Um, and, uh, and certainly influenced, uh, Nick glass Gosky and Bob Ivy and myself, when we did our first book in business logistics, which was 62. So, uh, you know, we were, we were not pioneering much of anything in terms of ideas, but extending ideas that, uh, that were being developed, I think quite rapidly and successfully by people on other campuses. Mm-hmm

James Stock (19:49):

<affirmative>. Now you mentioned that at Stanford, you met, uh, Ivy and Nicholas Kowski and so forth. Yeah. How did that relationship, uh, continue after Stanford, particularly into a book?

James Heskett (20:02):

Well, uh, uh, Nick had moved on to the university of Minnesota, I believe. And we continued to correspond, I went back to Stanford to teach in a summer program so that there was still, uh, uh, some relationship there. And we, uh, decided that, uh, my thesis, I believe, might contain the seeds of a book, but that it was not publishable, uh, the way it was written. And so we actually went about this in a very workmanlike way. We rented an office in Menlo park, California, um, and Bob and Nick and I had office space and we literally sat there, uh, writing chapters and, and passing material back and forth, uh, for a summer. I, I believe it was the summer of 61, if I’m not mistaken, uh, and, uh, essentially hammered out the book that was then published in the subsequent year. Um, we’ve since drifted apart, Nick has retired. Um, I’ve lost track of Bob, uh, but, uh, for those few years we did maintain that relationship.

James Stock (21:33):

Now, did you have a book contract or was that something you submitted to Ronald press and others after the book was written?

James Heskett (21:40):

I think, I think we had a contract, uh, and I, I can’t remember how that process came about, but, um, I don’t think we wrote a manuscript and submitted it. Okay.

James Stock (21:54):

All right. Now, as you look at your career, and again, we know you’re still, uh, active. Is there something that, um, at this point you’re curious, I wish I would’ve done this.

James Heskett (22:05):

Oh, there are a lot of things <laugh> I can say. I wish I, uh, had done, um, uh, I wish I would’ve written that my, a vow SOS book mm-hmm <affirmative>, uh, for one thing or the Cullin steel, uh, book for that matter. Uh, but, um, uh, I suspect, uh, I would have liked to, and I may still have a chance to correct this. Uh, I would’ve liked to have done more in the corporate culture and performance mm-hmm <affirmative> area. I did the one piece of work with John co, uh, and, uh, it was of the sort that I like to do that is, uh, actually kind of, uh, putting together, uh, systematic, anecdotal research based on, uh, database examination, uh, which that book was all about. I think there is still, uh, a, a good piece of work to be done in that area. Um, uh, but that’s sort of the latest thing that I wish I had, uh, uh, I wish I had written, uh, uh, built to last or good to great. As far as that <laugh>, as far as that goes <laugh>

James Stock (23:32):

Yes. Very interesting book. Um, you mentioned Gaton Jermaine in masters, in PhDs being a mentor and influencer mm-hmm <affirmative>. Uh, did you have any mentors once you were a faculty member?

James Heskett (23:47):

I had several, uh, at Ohio state, I think, uh, uh, clearly, uh, bill Davidson are Coleman, uh, were, were quite effective, uh, stayed in touch with both of them throughout’s life and still I’m in touch with bill Davidson, uh, in retire in his retirement. Um, I, uh, Lou stern was not so much a mentor as a, um, a close colleague. We did some writing together. Lou went on to Northwestern. Uh, so, uh, there was a, there was a really supportive, um, atmosphere at Ohio state that helped me, uh, I think, uh, do what I was able to do at Harvard. Um,

James Heskett (24:36):

I, uh, I think the, um, role of mentor was passed on to, in a sense to then Dean George Baker, uh, Gaton Jermaine had been a student of George Baker’s, ah, interesting. Uh, and Gaton essentially provided the introduction if you will. Um, that probably led to my ultimate appointment, but after I arrived at Harvard, um, uh, George Baker continued to, uh, provide advice in his fatherly stentorian Brahman, uh, tones from, and, uh, I’ll never forget one day he called me in and he said, uh, something I’ll never be able to understand. He said, uh, you’ve completed the requirements said for, uh, for a full professorship, but you’re too young. You’re going to have to wait another couple of years. I never, I never quite understood that

James Stock (25:47):

Interesting philosophy that still exists. I believe <laugh>,

James Heskett (25:50):


James Stock (25:51):

In terms of, um, people events, um, all those things. What do you think was the biggest, the most significant event that took place, uh, as a faculty member that has influenced you?

James Heskett (26:10):

Oh, I, uh,

James Heskett (26:12):

I think there have been many, but, uh, I suppose the, um, I suppose the offer from Harvard for this reason, uh, first of all, it enabled me to do more and I think better work in the whole area of case development. Mm-hmm, <affirmative> because of the orientation of the school and the fact that, uh, it’s a school with, um, not many limits on resources. Mm-hmm, <affirmative>, uh, the limits at that school are time, not money. And, uh, you can, you can basically do what you’re capable of doing. Um, there are no excuses, uh, and resource, you know, availability of resources are, is not an excuse up there. And, um, I think that probably has influenced me as much, but of course, uh, that wouldn’t have been possible without Ohio state. So mm-hmm, <affirmative>

James Stock (27:14):

Now, do you think, in terms of the way you have, uh, conducted your professional life, have you done that with some basic either mission statement or creed or, uh, philosophy?

James Heskett (27:29):

Well, I basically operated from five year plans, um, which hardly ever turn out the way you, uh, plan, um, the I’ve, uh, played a long term administrative role at, at the Harvard business school. And I probably would not have had that in my plan, uh, up until the time I was asked to, uh, become a part of a track that would lead into administration at one time, I was the, uh, senior, uh, associate Dean, uh, responsible for all the academic programs at the school, which was probably the biggest job I had during this time. Uh, but over a period of, uh, uh, at least 15 years, uh, played a major role in administration that, uh, uh, factored into the plan, um, going forward. But, um, I think the, the idea has always been to, um, plan in terms of courses, in terms of influencing students, um, and, uh, various phases of this career have sort of been chunked out in different areas. Um, I I’m sure there was a conscious decision to move from logistics to, uh, services, for example. Uh, and then the, uh, the second, um, uh, I’m sorry, the, the, uh, coming out of retirement, uh, in 1990, in 19, in 2002, I then had a five year chunk in, uh, entrepreneurial management. So, uh, I suppose in a sense if you, if I went back, uh, I’d, there’d be a pattern there. And certainly, uh, if there were con there was conscious planning.

James Stock (29:41):

Okay. Now you mentioned, uh, Harvard with the sort of limitless, uh, resources. Do you think that was the ideal job for you or could it have been something else?

James Heskett (29:53):

Well, it certainly could have been something else, but one reason why it, uh, was ideal was that, um, on the one hand, uh, we had courses in which there were teaching groups that, that worked closely together and they helped me learn the ropes. Uh, first year marketing was one of those courses on the other, I was teaching this second year logistics course, which, which was mine. And so I had a, I had both the structure on the one hand, but I had the freedom on the other. And over the years it was the freedom. Uh, I think that, uh, I really came to value. Um, a as, uh, people say, you, you make your own way. There, there isn’t a lot of, uh, there isn’t a lot of instruction. And, uh, so a relatively free form environment I think was, uh, it appealed to me

James Stock (30:53):

Now, Jim, shifting gears for moment, uh, in some of your early comments, you mentioned, uh, some interesting terms being a prince and a king, uh, and you mentioned, uh, taking your future wife to a, uh, a professor’s home with discussion groups and so forth. Uh, I wanna talk a little bit about the personal side of, of Jim Hesket and, uh, tell us a little bit about, uh, your family, your wife. Do you have children and so forth? What are they doing? And all right,

James Heskett (31:21):

Fine. Uh, I met my wife in college. Um, I think it was during my senior year as a matter of fact, um, maybe a little earlier, um, went off to the army and, uh, upon arriving in Europe and seeing what great possibilities there were there. I wrote back to her and invited her to come to Europe and get married. So we were married in, uh, Austria. We had, then we had a church wedding in Germany. And, um,

James Stock (31:58):

So you proposed to the

James Heskett (32:00):

Mail. I proposed to the mail.

James Stock (32:01):


James Heskett (32:01):

Interesting. Yes. Yeah. As a matter of fact, I think maybe I proposed in Indianapolis, I’m not sure, but, uh, that was kind of an indefinite engagement, as I recall. And, uh, I actually wrote the letter from Europe and said, why don’t you come over? And, uh, that was, uh, that was 54 years ago. So we’re, uh, we were married in 1955. Uh, we’ve had, uh, three children, daughter, Sarah, and a son, Charles, and a, and a son, Ben, our daughter, Sarah is a librarian and lives in Cambridge, uh, with us, um, not with us, but she lives in Cambridge, Massachusetts. Our son, Ben is an entrepreneur out in San Francisco, uh, in the, kind of the high tech world. And, um, and our son Charles is a, is in a buyout firm in New York. Okay. With, uh, with good buyout opportunities and, uh, very low credit available to engineer the transactions. Mm-hmm, <affirmative>, uh, we’ve, uh, lived in and around Cambridge and Belmont, Massachusetts during most of that time after having moved from Columbus. So, uh, we’ve had, uh, a wonderful life together. Still, still are mm-hmm <affirmative> and, uh, and enjoy combining a little work with, uh, a daily walk on the beach.

James Stock (33:37):

Okay. I’ve noticed in several of your books you’ve, uh, dedicated to your wife.

James Heskett (33:42):

Yes, yes. Yeah.

James Stock (33:44):

Now when your children were small and growing up, what was your main goal as a parent for them?

James Heskett (33:54):

Well, um, as most of us have experienced, uh, children can be pretty rebellious and, uh, Marilyn and I decided fairly early on that our main goal was to, uh, it was to remain friends with our children for their entire lives and our entire lives. And that’s what we’ve really tried to do. Very good. I think we’re on track. Yeah. But, uh, one never knows for sure. You know, <laugh>

James Stock (34:28):

Some have said that children go through a rebellious period, but then by the time they turn 30, they come back. Yeah.

James Heskett (34:35):

But, uh, I think they’re, I think that’s true. Some extent. Uh,

James Stock (34:40):

So when you look at your children, uh, none of them are involved in your profession, they’re doing other things. No. What do you think was the biggest influence you had on them?

James Heskett (34:52):

Well, um, I would hope that, um, it, it really had to do with a certain amount of integrity, um, and, uh, a responsibility toward others. Um, the value of close friends and, and maintaining the quality of those, those relationships. Um, I think I would hope maybe a work ethic. Uh, there were a lot of days when, uh, I was out early and home late or not home at all. Uh, we both experienced, uh, those on travel days and the like, um, but nevertheless, uh, an effort not to be gone for more than two or three nights maximum, we arrived at that goal pretty early on and to try to be there, uh, for dinner at night, which, uh, turned out to be, I think, a very important, uh, element of, of what we did also breakfast, but, uh, breakfast was always more health or Skelter. Mm-hmm <affirmative> with kids going to school, like, uh, nevertheless, a certain regularity and a, and a certain kind of level of integrity in one’s life. I hope

Chris Barnes (36:13):

Supply chain is boring as part of the supply chain. Now network the voice of supply chain, interested in sponsoring this show to help get your message out. Send a note to We can also help with world class supply chain, education and certification workshops for you or your team. Thanks for listening. And remember, supply chain is boring.

Featured Guests

James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive Advantage. He completed his Ph.D. at the Graduate School of Business, Stanford University, and has been a member of the faculty of The Ohio State University as well as President of Logistics Systems, Inc. Since 2000, he has authored a blog on the school’s Working Knowledge web site.

Dr. James Stock has been honored internationally three separate times for his achievements in supply chain and logistics management by the industry’s leading professional organizations. This year, he will receive the Supply Chain Management Professionals’ Distinguished Service Award – the highest honor that an individual can receive for their achievements in supply chain and logistics management. In addition, he will also be honored with the Special Lifetime Logistics Service Award by Yasar University in Izmir, Turkey and the 9th International Logistics and Supply Chain Congress for his outstanding achievement and continuous contributions to the field.

During the course of his 35-year career, Stock has also been honored with, DC Velocity magazine’s “Rainmaker for 2006” and has been awarded the Eccles Medal and the Armitage Medal by SOLE – The International Society of Logistics.
Stock has more than 150 publications in the field. He has authored six books and his publications have been translated into five different languages – Chinese, Czech, Portuguese, Russian, and Thai. He has also traveled to 46 countries on six continents to conduct research, lecture, or do consulting work for various organizations and universities.

Before coming to USF in 1989, Stock, the Frank Harvey Endowed Professor of Marketing at the College of Business, taught at Michigan State University, the Air Force Institute of Technology, the University of Oklahoma, and the University of Notre Dame. He holds a BS and MBA from the University of Miami (Florida) and a PhD from The Ohio State University. Stock is an active member of numerous professional organizations, former editor of the Journal of Business Logistics and International Journal of Physical Distribution & Logistics Management, serves on many international editorial review boards, and is on the USF Honors and Awards committee.


Chris Barnes

Host, Supply Chain is Boring

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Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www., which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Vicki White


Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Kim Reuter

Host, The Freight Insider

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Mary Kate Love

VP, Marketing

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens

Host, Logistics with Purpose

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Billy Taylor

Host of Dial P for Procurement

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Tandreia Bellamy

Host, Supply Chain Now

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Constantine Limberakis


Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Sales and Marketing Coordinator

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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