APICS Coach and SCNR Contributor, Chris Barnes, welcomes Norman Bodek to Supply Chain Now Radio for part 2 of their Profiles in Supply Chain Leadership episode.
[00:00:05] It’s time for Supply Chain Now Radio. Broadcasting live from the Supply chain capital of the country, Atlanta, Georgia. Supply Chain Now Radio spotlights the best in all things supply chain the people, the technology’s the best practices and the critical issues of the day. And now here are your hosts.
[00:00:29] This is part two of the three part interview with Norman Beaudet, the godfather of Lehne.
[00:00:34] In part 1, Nauman discussed becoming socially responsible. The basis of Jay EITI and the Toyota production system and paying attention to your Jiminy Cricket. In this session, we’ll hear about Shogo Shingles. Greene book, Micro Banks and the World’s Greatest Charity.
[00:00:50] So back in 1979, I started with a newsletter, Productivity, and it grew very, very fast. I had three thousand subscribers almost overnight. I’ll take one mazing story here, which I love because I started with a newsletter. Then I want to run a conference. And the reason I want to run a conference is because if I do, I will get 40 speakers. These 40 speakers will submit papers and I’ll get 40 papers that I can use in my newsletter to acquire information on U.S. productivity. That was my idea. And then I get a call from a man called Joe Schneider. What an amazing man. This is the only time in my life it’s ever happened and I should do the same things. Joe Snyder really should. We should all do this. We should all call people that we like and tell them, how can I how can I help you? Joe Snyder called me. This is Norm and I’m an independent consultant, in fact, with chairman of Chase Manhattan Bank is one of my clients.
[00:01:54] And Joe said, I love your newsletter, Norman. How can I help you? How can I help you? How can I help you? And I said, Joe, I’m going to run a conference and at the conference I need three people, maybe you can help me. I need a CEO of a major corporation. I have no contacts with them. I need I want to get a Labor leader, somebody in charge of a union. And I want to get a politician, somebody from Washington. And Joe said, Norman, OK, give me give me a little time. I’ll get back to you. A week later, Joe calls back and he says, Norman, I got you.
[00:02:31] Michael Rose, chairman of Holiday Ends, the largest hotel chain of the world. The keynote, your conference. This is Norman. I have. I got done. Evelyn. Don Oefelein is the second in command of the UAW. He’s in charge of the Ford Motor Company account. And then miraculously, I also got Stan Lundeen, who is a congressman from upstate New York. I had three key people. I felt that if I had these three key people, I could attract 40 speakers. And I did. I got 40 speakers from industry to speak for me. I ran my first conference. It was a tremendous success. Mazing. We ran it at the Waldorf Astoria, of all places. They even gave me credit. That’s another long story. And of course, from the conference side, my 40 papers, I had my 40 articles. And then we just continued. You know, in the beginning process, studying Japan, what is Japan doing? Well, I went to Japan. There’s Joe Jerai who spoke. It’s Industry Week. I approached him at the end of his talk. And I said, Joe, you bring people from Japan to America. Would you let me bring people from America to Japan? Will you help me set up a study mission? And he said Norman will do it. And he did. And I attracted 19 top executives, presidents of companies, to go with me to Japan on a two week study mission to find out what the Japanese were doing to be so productive. I had no idea really what they were doing. I was very nervous because I had no idea.
[00:04:04] And hopefully I’m bringing these people to Japan. I was hoping we’re gonna find out. And we did that, of course, on the first trip. I find what Toyota was doing. This was a miraculous experience. I found that what Toyota was doing, I started to meet great managers in Japan, because every company you visit and we visited 16 companies in two weeks. They get up and present to me and then I go over to them. If I like the presentation, to talk more with them. And on that first trip, rEU Fukuda was vise president of Sumitomo Electric. And Fukuda gave us a great speech. He spoke about something called on era training, on era training. This is very similar to what we know is judoka. What he said is the best time to learn. Listen, please, everyone. The best time to learn is when you make a mistake. Amistake is a jewel. In fact, one of the books I wrote, which is called The Happiest Company to work for and I recommend you all buy it. It’s wonderful. The happiest company they work for, they would pay everybody six dollars for every mistake that you made. Fukuda would say, but he would say, Mister, the amount of president, if you make a mistake, you get six dollars, but never make the same mistake again. Well, in order not to make the same mistake again, Fukuda came up with the idea of on air training. And that means when the worker discovers a problem, they discover a mistake or a problem, they stop working.
[00:05:41] Stop. Just like the doka they call over their team and they had rules. One rule was no speech. The supervisor and manager can’t speak. You put pressure on the worker to discover how to solve the problem. The team that the worker was part of and it’s important to be part of a team, maybe five or seven people on the team, and they would study what caused the problem so it never would occur again. This is a wonderful thing, which is called honor training. I got very excited and I worked over kouta. I said I like it very much. And then for Q2, things happen. I invited Fukuda to come and speak at my first conference and he did. And also Fukuda’s said he wrote a book and I shall publish a book in English. I had no idea what I was saying. I never published the book before. I was doing a newsletter. I was running a conference. But I never and I was doing is doing study missions in Japan, never published books before. But I said, I’ll publish your book. It was the first book that I published and it was great. Subsequently, since I learned how to do a study mission, I did it again, but without the help of Japan managers, said Japan Productivity Center. I learned how to do it on my own. And on the second trip six months later, I also attracted about the next time attracted about fifteen people, not 19.
[00:07:06] A little bit less. And on that trip, I was with John Jack Warren. He became the president of all industries. He had 11 plants in America and the two of us found Shigeo shingle on the second trip. Somebody, a Mr. Allstar at Nippon Denselow, who gave a wonderful talk on just in time, gave us a sheet of paper on the sheet of paper. It said the study of the total production system from an engineering viewpoint. It’s called Shingles Greene book. I recommend everybody listening to me today read Shingles Green Book. It’s the heart of Lehne. It’s the heart of the total production system. It’s a marvelous book to read, to really teach you the basics of what we call lead. Now lots of people are doing lean. Why didn’t coined the term lean? I was one of the first to discover it, but I didn’t. Colleen Womack was smarter than me, Joan. James Kromagg, one of his students called it Lean and he wrote a book on it. You know, the machine that saved the world. And he promoted the word lean and became very popular. The only problem is we don’t really do it. We don’t really do it well. Even now, it’s 30 years later. We don’t do it as well as we should. We’re missing some really key elements. Chris. And I’ll explain one of those key elements that I think we’re missing in addition to finding Shingo. I also discovered onoe to AC Ono was Vise president in charge of production at Toyota. He was in charge of all production at Toyota.
[00:08:45] What Ono did. What we’re not doing, Ono would demand the impossible. Ono would go out to a manager. He has 10 people working for him. And Ono said, I want you to do it with seven. He had no idea if they can do it with seven. But he knew if he didn’t ask, they would never do it. And this is what happens in America. We’re doing lean, but we don’t ask people to do the impossible. We follow Ono seven ways that we do. You know, limit eliminating inventory and etc., but we don’t demand the impossible. We don’t take the power of the CEO. This is interesting. What do we mean by empowerment? We talk about it, but we don’t do it. One day I get a call from Jack Catchin. Jack Catchin is a senior vise president with a company called EFT Code. EFT goes about a two billion dollar company then. And Jack said, Norman, I heard about you, and you live in the same city as me, Greenwich, Connecticut. And he said, Norman, I want you to teach me all about quality. There’s a new quality movement. And I said, Jack, I’m very happy to do it. This is very funny because Jackson, what are you going to charge me? I want you one day a month, teach me about quality. I said give me time to think about. I’ll get back to you. I called my nephew, who worked for a large accounting firm at the time, and I said, what did your senior partner get when he worked with top corporations? And he said, they get two thousand a day.
[00:10:17] Okay. Sounds good to me. I mean, I wouldn’t charge them $200 a day. That’s where my head was. But I call back Jack and I said, Jack, how about two thousand dollars a day in Jack? That sounds fair. It was amazing. And then I went to Jack and started to teach him quality. Then Jack says, look, if we’re going to get quality, we have to go out to our companies. We own 10 companies. Let’s go out and talk to the president of each of those companies. And we did my first time in my life. I got on a corporate jet because AFCO own corporate jets. Beautiful way to go, by the way. And we take a corporate jet. We fly up to one of the subsidiaries, one of the companies they own. And we spoke to the president and his senior staff. And Jack said the following. He didn’t say, I want you to bright a quality plan. He said Don, who was the CEO of EFT Co. The boss of the CEO that we’re talking in the subsidiary. He said, Don wants you to write a quality plan and he wants you to deliver it to us in 30 days. I love that that happens so rarely. Don knew if he asked. It might not get done. But if it comes from the president, the person has to follow it. And they did.
[00:11:38] We went to all 10 companies all around the company country, went to California all over the place to these 10 countries. And we told every one of these leaders, Don wants you to write a quality. I don’t even know. Jack told Don what he was doing. I don’t think that matters as long as you’re going in the right direction. You need the power to make things work. Funny part of this story. Well, let me continue. All presidents wrote this quality plan and they sent it to Jack. Jack then replicated it, made 10 copies each 10 times, put it in a notebook. So every sent it back to the CEOs. So each CEO not only had their own plan, but they had the plan of every other president in the group. And then Jack said study everybody’s plan and rewrite yours using the strength of everybody else. This is such a simple and powerful mechanism. If companies would do this, if companies would with do this, OK. Three years later or so, Jack becomes the assistant secretary of defense in Washington. And he calls me, he says, Norman, come on down to the Pentagon. I want you to help. This was a funny moment in my life. I go to the Pentagon and Jack takes me into a room and the room is filled with generals and admirals. Now, I was in the army for two years. I never saw a general, never saw an admiral. And now in front of me are all of these admirals and generals.
[00:13:11] And Jack says to them, I want you to meet Norman Biotech, the man who saved my company. Four hundred million dollars. I wish I had a copy of that to send out to the world, because I was teaching them the power of quality. And we came up with this mechanism to draw it out, not to tell them what to do, but to draw it out of them. That’s what a good manager should be doing. That’s what a good teacher should be doing. Not teach, not telling people what to do, but drawing out from them the best that they can do. And then empowering them to go ahead and do it. Oh, no. Was an amazing manager. Shingo one day though, situates me maybe three weeks before he died. Shingo had cancer, but his wife never told. This was interesting. She never told him he had cancer, so he never stopped working. He would get on airplanes and fly to America to help me. He was such an amazing man. Three weeks later, he died. He went out to a client. His wife went with him. He was in a wheelchair. And that the client says, I don’t feel well. She took him to the hospital and he died. Shingles said, though, to me, Norman, I know you’re working with all those assistants, but I want you to recognize that. Oh, no. Was absolutely ruthless. And be careful, because I think those people are the same. He was absolutely right. I won’t get into that story too deeply. Oh, no, demanded the impossible for people.
[00:14:42] No excuses. One day we’re standing out in front of a warehouse. So to go say the president is there of terror to go see. And Ono was now the chairman of the company, left Toyota, became the chairman of Toyota Tosi. Go say that’s what they do in Japan. They wouldn’t move Ono up to be president of Toyota. He was too rough. So they moved him over and made him chairman of Toyota Gosha. And he says to the president, this warehouse, I want you to get rid of it at Toyota, we do not have warehouses. I want you to make it into a machine shop. I want you to retrain everybody to be a mechanic. I’ll give you one one year to do it. He walked away. He never told people how to do it. Never. He demanded people to do the impossible. That’s what good management should do. Chris is bringing out the best to the people that work for them. And you do that by demanding from them that they grow. People have no idea what they are capable of doing. I’m going to talk about the Hirata method a little bit later, because this is a marvelous technique I discovered in Japan for people to set goals to demand of themselves to be really great in life. Norman, your first book you published was The Green Book Shingle. That was the no, the first book was Fukuda’s book called Manage Geo Engineering, and it’s also a great book. You can.
[00:16:15] You might be able to get it on the Internet. Manage geo-engineering acutal wrote He was a genius. He wrote a couple of great books. He wrote another one called Building Organizational Fitness. You can also get it on Amazon. I have no connection to productivity. So by the book I don’t get anything from it. For his great books to read. The second book that I got was Shinjo because Shingo spent his own money and his son did the translation and put it in English and Japan Management Association publish the book for him called the Greene Book. And I was probably the first the first person in the world to find it. It’s a miracle in my life. I’m like a magnet. I go to Tokyo. After I was introduced, I was given a sheet of paper with the title on it. I called the Japan Management Association. I said, what is this? They said, this is a new book by Dr. Shango in English. I said to my group, all of them, how many you want the book? Only Jack Maureen and myself wanted the book. So I ordered two copies and Jack and I did the same thing on the plane coming back. Took about 10 hours. We both read the book and we both did the exact same thing. We both bought five hundred copies from Japan management. Jack bought 500 copies because it’s the cheapest, easiest way to educate your people that we don’t, do we? He bought 500 books and he gave those books to every engineer in his company and to every manager and to every supervisor how to read that book.
[00:17:54] And they all read it in groups. They would read one chapter and then talk for a half an hour or so. How could we use this information at Ohmar? They read the book, believe it or not. Chris Oakmark became the best lean company in America, if not the world outside of Japan. They eliminated 90 percent of their inventory just by reading that book. They used to have 11 plants. They closed two of the plants because they had so much extra space. And then I broke shingled to them. And once a year, probably for the next 10 years, Shinda would always visit Oakmark. And Oakmark established their own shingle prize back then, and they awarded the prize to the best plant every year. And Shinjo would come to one plant, one visit and one next plant. The next visit of so many funny. Let me give you a funny story about Shingo. Shinjo was a consultant to Toyota. Probably the greatest management consultant of the last hundred years. He was an industrial engineer. He was the seed of the ideas that came to onoe to develop the total production system. Shingo was such an incredible genius in the things that he did. Well, I brought him to America. I met Shingo after I found the Greene book and I bought 500 copies.
[00:19:21] I then went to Japan and miraculously I met Shinjo in Japan. I walk over to him. He’s sitting in a wheelchair at a conference and I should think of my name is Norman Biotech, and he looks at me and then he looks down. Why does he look down? There’s an old saying all guys should look the same. All foreigners look the same. It took him a few few minutes and then finally had Botox on. And he remembered that I bought so many books from him. And then I said, the Sheer, I want to bring you to America. I never did this before. I want to bring you home a saying, well, how can I come to America? I’m in a wheelchair. I sit single. You’ll figure it out. And he came to America maybe at least 15 times to speak at conferences and to go to and to go to various companies like Omar Singo was an amazing man. Oh, no. One day nineteen fifty five total was going bankrupt. They had no cash. They went to the bank. The bank would not lend them any money. Tota didn’t know what to do to survive. Oh no noticed. Miraculously, we probably have three months worth of inventory on the factory floor. We have three months of inventory in the factory. He says if I can get rid of that inventory, if I can reduce the inventory, I have all the cash we need to survive.
[00:20:42] Never before I went to Japan 1980, I went to Oldsmobile Tarrytown, New York to look at there. I never been to a hosue a plant plant like that. When I went to the plant, they were making a thousand automobiles a day. Five hundred in two shifts. Five hundred in each shift. Well, on the factory floor, they had a thousand of everything, a thousand hoods. They had the you know, I mean, four thousand doors. They had five thousand tires. They had a thousand engines. They had inventory stacks all over the place. They also had a railroad car. There were two thousand parts. Fact they had five days of inventory stacked up so that the plant would never shut down. I then go to total three months later on my study mission in Japan on my first trip and I walk into the factory. Believe it or not, Chris, I see 18 engines on the floor, 18 engines on the floor. That means every 20 minutes or so, a new shipment came in with 18 new engines. They didn’t need a thousand parts on the factory floor. They didn’t need a warehouse. Jingo figured out how to get rid of that inventory.
[00:22:00] Also, it has a thousand, so I had only eighteen because what they did was just in time and Shingo played the key role in getting the cash because Ono says, look, I have three months of inventory.
[00:22:12] How do I get this down? Ono went through a supermarket and the supermarket. He said, Mrs. Housewife goes to a shelf and she takes off the items that she needs. And then the supermarket immediately wants to restock that shelf. So the supermarkets have very little inventory. But the job of a supermarket is how do we quickly replenish? And Ono said, why can’t I do the same thing in my factory? Why do we need all this? Inventory comes back and he goes to Shingo. One day with Shingo was this consultant. Shingo was Ono’s advisor. Ono called Singo. The single was very famous as a great industrial engineer teacher. And he says, I need your help. And he says to Shingo problem that I have. I want to reduce inventory. In order to do that, I have to reduce the time that it takes to change over these presses. Now, some of these presses, believe it or not, Chris, took 40 hours to make a change of. But oh, no point is to one press. He says, look, it’s taking four hours to change over that press because it’s taking four hours. We have to stamp out five thousand parts before we changed changed over again, because economically we can’t change the di Froome between every part or every hundred parts.
[00:23:31] Too expensive. I want you to see if you can get it down. And Shingo said brilliantly. Brilliantly, he said, Okay, how many people would say okay, when it’s taking four hours to do it? And they’ve been taking four houses for the last 10 years. Single said, OK, and Shingled just said, this is an irony. I know of no consultant. I don’t know of a single company in America that calls a consultant and says, come in and just sit and watch and tell me what to do. We don’t do that. We don’t. It only happened to me once in my life. I was in Tokyo visiting a friend of mine, which is Dr. Noriaki Okano. He’s very famous. Dr. Karno invented what’s called the of quality model, very famous model on quality. I went to see him. He was speaking at a conference. And while I was there, an Indian gentleman comes over to me and he says, Norman, I want to introduce myself to you. My name is Renos Sherkin of Assam. I’m the chairman of t.v.’s Motor. t.v.’s Motors, a 9 billion dollar company in India and India remains close to 30, 40 billion in America. And I said, I know t.v.’s, you’re my first client.
[00:24:49] Thirty years ago, he says, Norman, yes, I was your first client. I was really embarrassed because I did know him. It only took him 10 minutes to invite me and my wife to go to India.
[00:25:00] I’ve been there three times. I said, What do you want me to do? You to teach to Hirata method? He says, No, I don’t want to teach anything. I just want you to come over and look at my plant. That was amazing, and I did. I just went overlooked at this plant and then gave advice. He also introduced me to the world’s greatest charity, East. He Greene, of course, he’s a very rich man with this company. And India has six hundred and fifty people with no toilets. Six hundred and fifty million people with no toilets. More than half the population in India is living in poverty. They don’t educate woman. Not at all. In the end, these poverty areas and Venus’s. I’m going to do something about this. And he hired a couple of consultants and they went into a village. And they got together, not the men, but they got together, the women, and they said to the woman, what could we do that you can start to make money because the woman didn’t make money, they stayed at home. Well, maybe they did knitting, you know, things like that. And most of the women stayed home and did the cooking and raised the family and they lived in their shacks. And he and these consultants said, what can we do? Well, I went and visited fifteen of those cities and I wrote a book on this. This is this is interesting. I went to three factories. These were in a east factory, was fifteen women. They were all partners together. And they made Indian bread, the flatbread. So there were three factories there with fifteen in each. The women are partners. They share in the profits. And then I visited their city and now they were living in brick houses and they all had running water and they all had electricity and they all had toilets. It’s amazing what people can do when you harness their energy.
[00:26:51] Now, India has something marvelous that we haven’t had in America. Maybe we do now, but they have what’s called micro banks and they’re willing to lend you $15. They don’t do this in American banks. They would lend these woman very little. And the woman would have to save. They didn’t care these consultants, if they only save 10 cents a week, but they had to set up a bank account and save and the bank would let them put it a few dollars a week in savings from this process. They learned the art of saving. They learned the art of running. A business and knows group called Srinivasan’s Services Trust has uplifted 3.2 million people out of poverty. Imagine, Chris, what American industry can do. Imagine what this hundred and eighty one corporations can do if they’re really serious about becoming socially responsible. I hope so. This is just one example of what one corporation can do by helping people help themselves. This is what I love about the Hirata myth. That’s what I teach. I teach people how to help themselves. You pick a goal. What do you want in this life? Don’t tell me you don’t want anything. Don’t tell me you don’t have a goal. If you don’t want anything and if you don’t have a goal, you’re not going to go anywhere. You have to start off and break through your own resistance and pick. What do you want in this life? I don’t care what you want. That’s up to you.
[00:28:30] This concludes part two of the three part series with Norman Bowditch, the godfather of Lean In Part 3, we learn about the White Book Five S and the downside of mass production.
Norman Bodek is President of PCS Inc. In 1979, after working for 18 years with Data Processing companies, Norm Bodek started Productivity Inc. – Press by publishing a newsletter called PRODUCTIVITY. At the time, he said he knew virtually nothing about the subject and had spent very little time in manufacturing facilities. But, he quickly became fascinated with the subject and went to Japan to discover the processes that was making Japan the world leaders in quality improvement and productivity growth. Even though on his first visit to Japan he didn’t know a single person or speak Japanese, he has since, in the last 31 years, gone to Japan 80 times, visited more than 250 plants and published more than 100 Japanese management books in English, and over 150 other management books. As a fortune cookie once told him, “You have the talent to discover the talent in others.” Mr. Bodek said his claim to fame is that he found amazing tools, techniques and new thoughts that have revolutionized the world of manufacturing. He has met Dr. W. Edwards Deming, Dr. Joseph Juran, Phil Crosby, Dr. Kaoru Ishikawa, Dr. Joji Akao, Mr. Taiichi Ohno, Dr. Shigeo Shingo and many other great manufacturing masters and published many of their books in English. Each person he met gave him a new perspective on continuous improvement. Mr. Bodek has lead over 25 study missions to Japan and was one of the first to find and publish books, training materials and run conferences and seminars on TPS, SMED, CEDAC, quality control circles, 5 S, visual factory, TPM, VSM, Kaizen Blitz, cell design, poka-yoke, lean accounting, Andon, Hoshin Kanri, Kanban, and Quick and Easy Kaizen. Mr. Bodek, who was once called “Mr. Productivity” by Industry Week Magazine, and “Mr. Lean” by Quality Progress Magazine, said his most powerful discovery was the way Toyota and other Japanese companies opened the infinite creative potential often lying dormant inside every single worker. Most recently, he worked with Gulfstream Corporation, a private jet company, where 1000 people that went from 16-implemented ideas in February 2005 to close to 40,000 in 2011, and resulting each year in annually savings of over $2 million. Mr. Bodek founded the Shingo Prize for Operational Excellence at Utah State University with Dr. Vern Buehler and is one of the few to be personally awarded the Shingo Prize. He also was inducted into Industry Week’s Hall of Fame. In the last 10 years, he has written hundreds of articles published in various magazines and journals and on management web sites. Norman has written seven books: “The Idea Generator – Quick and Easy Kaizen,” and “The Idea Generator Workbook,” co-authored with Bunji Tozawa, president of the HR Association in Japan, “Kaikaku the Power and Magic of Lean,” Rebirth of American Industry, co-authored with William Waddell, and “All You Gotta Do Is Ask, co-authored with Chuck Yorke, How to Do Kaizen, co-authored with Bunji Tozawa and most recently “The Harada Method – the Spirit of Self-Reliance,” co-authored with Takashi Harada. Learn more about Bodek’s firm, PSC Inc, here: https://www.pcspress.com/
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Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Principal, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Jeff Miller is the host of Supply Chain Now’s Supply Chain is the Business. Jeff is a digital business transformation and supply chain advisor with deep expertise in Industry 4.0, ERP, PLM, SCM, IoT, AR and related technologies. Through more than 25 years of industry and consulting experience, he has worked with many of the world’s leading product and service companies to achieve their strategic business and supply chain goals, creating durable business value for organizations at the forefront of technology and business practices. Jeff is the managing director for North America at Transition Technologies PSC, a global solution integrator, and the founder and managing principal of BTV Advisors, a firm that helps companies secure business transformation value from digital supply chain technologies and their breakthrough capabilities.
Chief Marketing Officer
Amanda is a marketing veteran and entrepreneur with over 15 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. In 2016, Amanda founded and grew the Magnolia Marketing Group into a successful digital media firm, and now she develops modern marketing strategies, social campaigns, innovative operational processes, and implements creative content initiatives for Supply Chain Now. But that’s just the beginning of her supply chain impact. Amanda also served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah for several years, and is the face behind the scenes welcoming you to every Supply Chain Now livestream! She was also recently selected as one of the Top 100 Women in Supply Chain by Supply Chain Digest and IBM. When she’s not leading the Supply Chain Now marketing team, you can find Amanda with her and her husband Scott’s three kids, in the kitchen cooking, or reading.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.