“When, when you are the Chief ‘X’ Officer, whatever that fill in the blank is, people are looking to you to drive three areas: people process, and technology. You need to be able to articulate the strategy, the vision and the role of your organization.”
– Mike Griswold is the Vice President of Research at Gartner
Mike Griswold is the Vice President of Research at Gartner, specializing in retail with a particular focus on forecasting and replenishment. He is responsible for Gartner’s annual Top 25 Supply Chain ranking and joins Supply Chain Now on a monthly basis to discuss the latest in retail supply chains from an analyst’s perspective.
All leaders have faced tests over the last year, and the supply chain organization is no exception. Chief Supply Chain Officers (CSCOs) have had to manage challenging conditions inside and outside of their company. This serves as a reminder that the supply chain has a huge impact on a company’s brand strategy and relationship with its end customers or consumers. If the culture, vision, or strategy of the supply chain team is incomplete, they will not be able to deliver on expectations.
In this conversation based on a Supply Chain Now livestream, Mike answers questions from Co-hosts Greg White and Scott Luton about:
· The correlation between a company’s ability to sustainably impact agility, responsiveness, innovation, diversity, equity, and inclusion and their willingness to make mistakes
· Why digital transformation is a double ‘training’ exercise – involving both the training of technologies required for automated decision making and the upskilling or re-training of human resources
· The risk of focusing on features and functionality in an RFP when you may be working towards the wrong goal or vision rather than discussing that vision with the provider to find out how well it aligns with what their solution does
Welcome to supply chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues. The challenges and opportunities stay tuned to hear from those making global business happen right here on supply chain now. Hey,
Scott Luton (00:00:32):
Good afternoon, Scott Luton, Greg white with you here on supply chain. Now welcome everybody, Greg, how are you doing? I’m doing quite well. Interesting. All kinds of interesting stuff happening today. Isn’t there it’s popping. It is certainly happened here in early April, across global supply chain and global business. And it’s gorgeous just out to my right is a, is our windows here and it is a gorgeous April day here in the Metro Atlanta area. You can see the sun’s sneaking in under the shutters here. Plantation shutters for there. Yeah. Oh gosh. And we got a great conversation teed up here today. So today’s show we’re continuing our really popular series supply chain today and tomorrow with Mike Griswold with Gartner. So get your questions and your comments ready. Mike is a guru as everyone as we’ve gotten lots of feedback from everybody around today, Greg, we’re talking about top priorities, the top of the top priorities for new chief supply chain officers.
Scott Luton (00:01:32):
Yeah, I, I mean, um, appropriate in a lot of ways, not, not only new, like people who have been experienced, but people who are new to the industry. So many people are coming to the supply chain industry from elsewhere, so much happening. And of course we’re undergoing this incredible generational transformation that necessitates us reevaluating, everything breed. Yeah. Re reevaluate everything. Uh, cancel all assumptions question everybody. So it’s right. Intriguing time to be acknowledged reality, but refuse to be bound by it. I’ve heard that before wherever. Um, great, great conversation teed up outstanding conversation. I want to share a couple of things before we get going before we say hello to a few folks, uh, wonderful folks that have joined us in the comments. So today’s episode Greg on the main channel supply chain. Now, uh, if you’re not subscribed, go find it where you get your podcasts from and click subscribe to them as a thing, uh, Nissa, Madonna CEO, pioneer service incorporated. You talk about passionate for all things manufacturing. This interview, I had the, um, had to go drink a cool drink after we were done. It was, it was such a passion fueled perspective. Um, uh, so, so much passion fueled perspective. Is that a word? Is that a phrase, but passion fueled hyphenated word, but somebody put it in the comments, Peter bull leg, give us the appropriate,
Greg White (00:03:00):
Uh, appropriate grammar there.
Scott Luton (00:03:03):
Um, but what a wonderful interview, uh, her journey, her foray into, um, you know, starting a manufacturing operation and growing that over the last almost 30 years and how much give forward that Anissa is doing for a critical industries. It was, um, it was a, a pleasure to be part of this.
Greg White (00:03:21):
Very cool. It looks like she’s got a good idea there.
Scott Luton (00:03:24):
So check out episode six, 10 on the main channel, but that’s not the only good, good things. Good resources we’ve got for folks Gregory. Yeah. Mastermind live spring 2021. Tell us about that, Greg,
Greg White (00:03:38):
On the, on the upper card, Kelly Barner and I are going to be duking it out about supply chain versus procurement. No, um, no, this is fantastic. Uh, Kelly and, and Phillip Edison, um, and art of procurement are, are bringing this to us and just sharing a ton about procurement and man, as if I didn’t know procurement was a hot topic, I think I may have shared this with folks maybe late last week, we are exploring a ton of procurement tech and Kelly. And I actually talked on Saturday about a company or two that are out there in the marketplace making moves. This is an incredible opportunity. And I think this industry is finally with the guidance of people like Phillip and Kelly is finally ready to make some transformational changes that will enable a lot of growth for companies and eliminate a lot of risks. Like we saw for so many companies with procurement during this seismic societal disruption.
Scott Luton (00:04:43):
Yes. And it’s and even better news, it’s free to join. So April 13th and 14th, you can go to art, a procurement.com/mastermind lab. We can drop that in the comments, but y’all check that out.
Greg White (00:04:56):
Americans have no excuse. You have till May 17th to file your taxes. So it’s not like you’re under the gun on April 13th or 14th. So either that’s right.
Scott Luton (00:05:07):
All right. Let’s say hello to a few folks here. Simon says passion fueled sounds like a fruit based energy drink. I need one of those right now. Simon, it’s been a busy week, but I, I agree so welcome again, Simon and love your sense of humor on these Kayvon is where this, uh, there is he who has coined the new phrase, the new AB normal. So great to have you Mahesh via LinkedIn. Great to see you here. Of course, Amanda and clay and Natalie are behind the scenes making it happen. Great to have you here. [inaudible] is back with us via LinkedIn. Hello from India. He says, Adele is with us, uh, Abdul Rahman, a dual dual rom on, right. I think I got that right. Uh, via LinkedIn. Great to have you with us here today. The hing is with us and the hang was with us the other day. Uh, I think he hails from China and it’s great to have your, uh, own today’s livestream. Uh, Felicia, Priscilla,
Greg White (00:06:07):
Holy mackerel. There she is.
Scott Luton (00:06:09):
The reverse logistics association is with us
Greg White (00:06:13):
Every time I love, I love seeing her, her headshot because I just think of her standing on a beach. And that just makes me feel better. Right?
Scott Luton (00:06:22):
We all need to be standing on a beach with our
Greg White (00:06:24):
Faith. Amen. That’s so cute.
Scott Luton (00:06:27):
Uh, or foreshadowing. Here’s what that’s called. We’re going foreshadowing just a bit. So y’all sit tight. As we talk lightening round with Mike Griswold, Peter is back with us. He says the floor guys here making a ruckus. So the closed captions will come in handy while he does his final prep for cement and membrane installation. Man, sounds like a big project there.
Greg White (00:06:46):
Gosh, I hope it’s not too late in floor. Heating is a godsend and an energy saver. Peter Bartlett
Scott Luton (00:06:54):
Energy tips. The more, you know, powered by supply chain now, uh, Mervyn is, uh, with this via LinkedIn from Dublin Mervin. Great to have you with us here today. Pray teak is back with us. Great to see you Victor via LinkedIn. Appreciate that feedback. Love to have you here with us today and Gary Skinner. Hello from beautiful Pacific Northwest and Gary congrats. I believe you kicked off a new podcast, so, Oh, wow. Cool. Awesome to see. All right. So folks, we’ve got to dive into our guests here today. The one and only Mike Griswold, vice president analyst with Gartner.
Greg White (00:07:35):
All right, Mike. Good afternoon. How are you doing
Mike Griswold (00:07:37):
Good. I’m glad you provided all the context on the cement and membrane comment, cause that could have gone a whole lot of different directions.
Scott Luton (00:07:46):
You know, Greg never ceases to amaze me just how much he knows about everything. Actually, the two of y’all. Um, but, uh, it’s so neat to have you back. We’ve really enjoyed this series. We’ve, we’ve kept it, you know, running into the new year and we’ve gotten a ton of feedback, Mike, uh, from all that you share. So welcome back here today.
Mike Griswold (00:08:05):
Well, thanks. I always enjoy spending time with everyone.
Greg White (00:08:08):
It feels like the right time of year to be sharing time with you, Mike.
Mike Griswold (00:08:13):
Well, yeah, I mean, hoops ended Monday. Masters starts tomorrow. I mean, after, uh, after Sunday, the masters I go into basically a sports hibernation. Cause I’m not a baseball guy. I’m not an NBA guy. So this is pretty much my last real attention to sports
Greg White (00:08:33):
Awhile till I’m guessing around the 4th of July when the U S open is played. Yeah. Us open fan. Yes. Yes.
Mike Griswold (00:08:42):
Yep. Good. So I’ll keep my eye on golf. But other than that, I’m sorry. That’s father’s day. Isn’t it? The major sports for me are pretty much done on Sunday. Not a tennis fan. Are you a no,
Greg White (00:08:56):
Darn it. So Greg, where are we going to, as we keep going down the warmup here, we’ve got the lightning round we’re break where we’re dusting off and breaking it back out from Mike Griswold. What are we going to be talking with Mike about today? So we’ve talked about the hoops final. We’re going to talk a little bit more about the masters as if that isn’t enough and gosh, don’t you think it ought to be? We’re going to talk about national beer day right today is national beer day in the States. So I’m going to hit Mike with some heavy, heavy topics. Like what is your F first of all, I know your favorite adult beverage is not beer, but, and I’d love to talk about that too, because I think it is a worthy, it’s a worthy beverage as well. But when you do, I know you don’t often drink beer, Mike Griswold, but when you do, what beer do you prefer?
Mike Griswold (00:09:49):
Well, it’s interesting. My wife and I have been watching a lot of, a lot of streaming shows and you get the same ads all the time and I was getting Modelo ads all the time. So I finally decided, you know what, I’m going to try. I love it. Um, so now I have a refrigerator full of Modelo. Um, you know, I like it because it comes in the, in the smaller bottles. So if you only drink, you know, one of those, you don’t feel quite as guilty, but Medalla actually, um, I’m a big fan of that before that it was Heineken light. I liked the Heineken light. Um, but those would be, you know, if I, if someone said, Hey, you know, we’re going to get a beer, what do you want? It would probably be one of those two.
Greg White (00:10:26):
So Modelo, especial or Negra Modelo, the dark, the lighter one. Okay. Yeah. Both are delicious by the way. Right. And we were talking, we may have been talking about beer a little bit pre show Scott. And as I said, I think Mexican beers, there are some fantastic Mexican beers and Modelo is right at the top of the list. So excellent choice. But all right, you have to share, we have to give equal time here, Mike. I know that beer is not your favorite adult beverage. So even though it is national beer day, what is your, what, what is your go-to?
Mike Griswold (00:10:58):
Yeah, I I’ve become a scotch guy, so, uh, I like a good McClellan and I also have found there’s an, um, an Island off of Scotland that has eight distilleries. One of them is a place called I’m looking at it right now. [inaudible] frog lap. H R O AIG. I know I’m, I’m butchering the Scottish. What I like about that is when you buy a bottle of that scotch, you can register and they give you it’s, it’s, it’s heated through peat Moss, and there’s a huge peat Moss right next to the distillery. They will give you your own one foot square of loss. Uh, you can go online, you can see it through Google or so I now have a one square foot of peop uh, of a peat bog in the Island, on an Island off the coast of Scotland. Trust me, I will have more of that year as the year goes on.
Greg White (00:11:56):
Outstanding. So do you like the PD scotches
Mike Griswold (00:11:58):
Better? I do. I like the way they smell. I like the way they taste. Um, yeah,
Greg White (00:12:03):
So I’m going to butcher it to Mike, but I’ve heard it said, and it’s something like LA Freud or something like that. It’s very gala, but don’t, I don’t even attempt it. I just go that one. Yeah.
Scott Luton (00:12:18):
Wow, man. Soaking up the knowledge here today. Uh, w Mike, what’s your favorite meal?
Mike Griswold (00:12:24):
It’s got to be one real quick thing. Um, unfortunately it’s a lot more expensive than Malik cups. We talked about those a couple of a couple shows ago, so it’s a little bit pricier than the male lookups. That is a good point.
Scott Luton (00:12:36):
You know, you never know what’s going to generate the most comments on these live streams last month, Greg and Mike hotdog preferences, regulations generated a ton of comments. Right. Um, but Greg, from here we’re going to golf, right?
Greg White (00:12:52):
Yeah. Well, of course, um, ordinary under ordinary circumstances today would be the par three tournament of the masters. So we would, at the end of the day, know who definitely was not going to win the masters because I think it is still true. Mike, you can check me on this. No one has ever won the par three tournament. And then one of the masters though, a few years ago, Tom, sorry, I keep wanting to say Tom kite, but it’s not a, Oh my gosh. Who am I thinking for Kansas city? Oh, my gosh played when Jack Nicklaus played Watson won the par three at like 58 years old or something like that, and then almost won the masters. So, but that’s as close as we’ve ever come. So, uh, who’s your pick for the masters this year?
Mike Griswold (00:13:39):
So I, I have, um, two, I I’m, I was torn between Justin Thomas and Patrick Reed. Uh, I think Patrick Reed’s game, uh, he’s a past winner. He knows what it takes. Thomas is playing well to me though, the hands down sentimental favorite has to be Jordan speed. Uh, the struggles he’s had to win last week, he’s won, uh, already there. Uh, he to me would be the sentimental favorite. Um, but I, I think JT, uh, and Patrick Reed are the two that I’m, I’m looking at.
Greg White (00:14:14):
I, I got to agree. All three of those are great picks as they always are. Of course, I’m always rooting for Phil. I know this, this could, this could be the last time last season, he plays on the, on the main tour, um, who knows what he’s going to do, but I got to tell you, I’ve watched Lee Westwood when you talk sentimental. It’s hard for me to think of it that way, but when you talk sentimental, I really think there is a good case. Is did he even qualify?
Mike Griswold (00:14:45):
Yep. Yeah. He’s 20th in the world. So he’s in. Yeah.
Greg White (00:14:48):
Yeah. So he’s played well, he’s come up second and two incredible tournaments against, um, against some really tough competition and competition. That was definitely on a run in both of those tournaments. He’s got his partner, his girlfriend, I guess, on the bag for him, he’s playing looser than he ever has. And, um, I re I don’t know that his game fits Augusta that well, but if there’s any time, any time he’s going to break through, I think it’s right now,
Mike Griswold (00:15:19):
He’s an easy guy to root for. I just, uh, I just don’t trust him on Sunday. Yeah. He’s definitely an easy guy to root for. Yeah. Yeah.
Scott Luton (00:15:27):
I’m in says, uh, it would be lovely to see Lee was Westwood when, and I would echo a lot of what you shared there, Greg and Mike. Um, but you know, what, what I love about, uh, the NCAAs, the BA you know, the brackets and the basketball tournament as I do the masters as I do about baseball is it gives us a little bit of a little bit of normalcy back and we all are craving that for sure. Hey, Ben Harris is with us here. The Metro Atlanta chamber, hopefully not changed. He would love one in Westwood.
Greg White (00:15:57):
Well, so then you need to put your pick in there as well, because I’m interested in if anyone knows Ben knows, right? Okay. Don’t put him for money, Mike, just to be clear.
Scott Luton (00:16:08):
So from the masters of golf to the masters of supply chain, we have our opportunity to put a finger on the pulse with a guru across global supply chain each month with Mike Griswold and today, and by the way, hello, Dave and great to see her today. Um, today we’re talking about, you know, there’s been a, uh, um, a plethora of new chief supply chain officers across industries. It’s a great development here in recent years, right? We’ve, we’ve reported on wide variety of new organizations that have newly named a C S C O as it were. So Gardner Mike released a report that got our attention here not too long ago, entitled the top 10 supply chain priorities for the new chief supply chain officer. So things are really focusing in on, uh, really in the first a hundred days. And it really is a, it triggered a lot of internal conversation here. And we’re so grateful to have you here sharing some of your top. I think we, we, we promoted it. Uh, Greg has top three, but we may get an, we may get a bonus one or two here today. So my orchestra, a couple of your top priorities for new CSC is let’s start with your first one.
Mike Griswold (00:17:19):
Yeah. I mean, I think if, if we, if we take one step back and we talk to companies about this all the time, I mean, if you think about how you want to prioritize, I think the way to think about it is in three buckets, you know, people process and technology. And I think those 10, um, priorities tend to land in all three. I think the one that I would focus on first is, you know, the people in the process. So, so one of the 10 is the supply chain strategy vision. I think that to me is probably where everyone, at least in my opinion probably needs to start. So as you’re coming into a new supply chain, you know, trying to get the lay of the land in terms of how does the supply chain strategy and vision align with the corporate strategy? You know, what is the corporate strategy and how does the supply chain enable that?
Mike Griswold (00:18:13):
I think one of the things that the three of us and the listeners have talked about is the role of the supply chain. Hopefully as you’re coming into this, into this job, into a new supply chain, you’ve already done the homework to understand what the role is. You know, my advice to folks is if you’re looking at an organization, you know, hopefully before you’ve landed there and their role, the supply chain is basically a cost center. I would suggest that you not, you know, I wouldn’t engage in that discussion a whole lot longer to be perfectly honest, career advancement elsewhere. That, yes. Great. That’s a very good way to put it. You know, I think, you know, when, when we talk to companies, you know, more and more, what we’re hearing is, is the vision of the supply chain is to be an enabler for growth, a driver of innovation. And for some people it’s going to be their competitive weapon. If that’s the chair that you’ve landed in, I think first congratulations. And second, those are the things that you want to think about, right? What’s how do we align with the strategy and what do we see as the role of the supply chain? You know, that you’re now going to be leading? What do you, what is that role today and what do you want to evolve it to, um, over your time there? I mean that, to me, Scott and Greg is the first one.
Scott Luton (00:19:34):
So Greg, I’d love for you to piggyback on that. You know, I’ve been fortunate to rub elbows with what I’ll call a visionary, a business leader in Greg white I’ve, I’ve, I’ve learned a ton from that. So I bet this first one we’re starting really resonates with you.
Greg White (00:19:48):
Yeah, absolutely. I mean, I’ve seen, um, you know, I’m going to name a company, Henry shine, uh, that I worked at before. My technology company was a technology company. We did consulting because I didn’t have any funding. So I had even, I, I needed money just to pay for peanut butter and jelly sandwiches. Um, and at, at, at Henry Schein, they had such a forward view of the supply chain that it became and drove the accountability and the process culture of the entire company. And I think that’s the kind of strategy that companies need to be aspiring towards. And that’s what a chief supply chain officer, I think, needs to be aware of that she or he could, could actually shape the culture, the customer experience, the brand identity, certainly the brand identity, either, either by action or by it by mistake. They, uh, your supply chain shapes the brand identity of your company.
Greg White (00:20:46):
And I think that, um, you need to acknowledge that you need to embrace that and you need to address that. And then you can learn from the other business entities, the other departments in the, in the organization, but you can also teach them a lot because since we are held so accountable, we are so driven by data. We are so driven by sound process. We are so driven by transparency and, and in inter departmental and inter enterprise interaction, um, technology, all of those things. And we have to be so disciplined because if we fail the entire company fails. So absolutely strategy has to be right at the top of the list and to go to roll, as Mike said earlier, if you don’t have, if you don’t have a seat at the table, you better demand one, earn one, or find another table. A great,
Scott Luton (00:21:41):
So, uh, Gary agrees as well. Strategy is the roadmap so agree. And he says he really appreciates all the experience being shared here, learning, collaborating, and growing Mervin asked him string question. And I bet there’s a lot of parallels. I know we’re talking, we’re talking to here today, the chief supply chain officer new need new CSC owes, but Mike do a lot of these apply to the chief procurement role as well.
Mike Griswold (00:22:07):
Yeah, that’s a great question. I, I think these apply to anyone that basically has that C in their title, right? When, when you are the chief X, whatever that fill in the blank is I think people are looking to you to drive those three areas, people process, and technology. So whether you’re a chief supply chain officer or chief procurement officer, when I think about the top 25 company briefings, we did cause we’re in the middle of that season. Now, you know, there’s a chief customer officer emerging and you know, all of those, those, um, those C levels, I think, need to be able to articulate, you know, the strategy, the vision and the role of their organization. I mean, if I’m a chief procurement officer, I need to be able to articulate what is the role of our procurement department? Yeah. I have no procurement experience, but my sense is, Greg, I’m sure you can elaborate on this. My sense is if, if your only job in procurement or you’re only seen as the people that buy paper or paper and staplers, then yeah. You probably need another table because I think that role is emerging to become much more strategic, much more enabling. I think we’re also looking for a lot more agility out of that particular part of the business as well.
Greg White (00:23:27):
Yeah. And early on we talked, you’re dead on Mike and, and early on in this crisis, we talked a lot about, um, how similar the, the business issues are, including that seat at the table are for procurement and yet how different, um, the roles can. But at the same time, there’s an aspect. There is an aspect of procurement that applies directly to supply chain, right? If you are procuring the parts that, or, or the, um, the raw materials or the componentry that makes up a product that you are creating a finished good from that’s procurement for supply chain, if you are, um, procuring the conveyors and the internal systems and the, and the, the technology and right. And, and, and the things that either create or store or move the product, then that’s procurement and the S the esteem of that organization and the woes and joys of that organization, both procurement and supply chain, they are very, very much aligned. Well, it’s dually applicable though. The business processes or the business goals to some extent are very much different.
Mike Griswold (00:24:39):
Yeah, I agree. Great. If you think about the score model, right. That’s been around forever. Um, and we think about that in terms of talking to organizations about the span of control of their supply chain plan source, make, deliver all being part of the supply chain. That sourcing piece to your point is incredibly important. Yeah.
Scott Luton (00:24:59):
All right. I want to share a couple of comments, and then we’re going to move to your, uh, your circuit priority. Mike, first off, Bob is back with us after quite some time. Bob hope this finds you well, and we look forward to reconnecting soon. Uh, LA LA maybe is with us via Facebook. Great to see you here today, look forward to your POV. Ben says corporate goals and KPIs have to be the primary driver for strategy. Simon really talks about the rising sea levels. You know, Mike, you mentioned, this is, this is for anyone with a seed in their name, especially those that aspire for more Mahesh says smooth environment is very important to run the process. Moodley he mentioned how sustainability in our planet is a big part of supply chain strategy these days. And Ben agreed. Ben said he referenced Rick McDonald, chief supply chain officer at Clorox, who said each of these repeatedly on his previous appearances with us here. Um, okay.
Greg White (00:25:53):
You know, we’re about to talk to another chief supply chain officer tomorrow. If you think about people who are great examples of leadership of what Mike is talking about here, Rick McDonald, Sandra McQuillan come immediately to mind, right. There are other greats as well. We’ve talked to them, but those are the two that I think we know that.
Scott Luton (00:26:11):
Right. Excellent. And to that end, uh, we will have Sandra McQuillan live with us tomorrow at 12 noon, chief supply chain officer with mandolins international. So y’all bring your POV’s for there for Sandra as well. Okay. So Mike, so much to cover so little time, what will be your second priority here?
Mike Griswold (00:26:27):
Yeah, I think it’s going to be on the people’s side. Um, and that’s everything from understanding in the, this new environment that we’re working in and working in for the foreseeable future, you know, from a skillset perspective, from a role perspective from a D and I perspective, you know, what, what have you, as a chief supply chain officer inherited on the people and the culture side? I think it’s, it’s, it’s great to have the strategy. It’s great to be able to align on paper and in PowerPoint to a corporate strategy, but you actually have to have the skills and the people in the culture to actually do the work and do the work well. So I think, you know, one of the things that we’re finding in talking to organizations is, you know, this whole dynamic of working at home, working remotely, the impact that that’s had and potentially a culture shift.
Mike Griswold (00:27:18):
I mean, there’s a number of w which I, it’s hard for me even to think that I’m uttering these words, but there are a number of retailers that I talk to on a pretty regular basis who are now quite comfortable working remotely. I think if we had rewind the clock and said, okay, we’re going to have a pandemic. What, what industry is going to struggle to work from home? I think we all would’ve said retail, but that’s not the case. Um, they are, they’ve adjusted, they’re productive. And I think what a lot of them have realized is our culture can survive remotely. Uh, maybe not, maybe we don’t want to be a hundred percent remote, but I’m hearing more and more people say, Hey, whenever we get back to normal or abnormal, as someone has coined already, we might be 50%, you know, work at home, which is, I think more than we ever would’ve thought retail would have gotten to. So to me, it’s, it’s an understanding of the people from a skillset and your culture. And where does, is that where you want it to be?
Greg White (00:28:17):
So there’s a quick, uh, just a month or two ago, there was a wall street journal article, citing research that, uh, 80% of professionals prefer to continue after the pandemic working from home at least three days a week. So it kind of to that hybrid model, Mike, three days a week, wow. Three days a week. Um, so Greg, and also one of the clarification and Mike, I really appreciate how you, in each of your appearances, you talk about DEI, diversity, equity, and inclusion. It’s certainly what, um, C-level officers have got to keep front and center to, to not just talk about, but act on. So I love, I love how you’re you talk about, uh, you refer to that quite a bit, Greg, let’s talk about, um, what do you, what’s your take on what Mike has shared? I mean, people are who makes it happen, right?
Greg White (00:29:02):
Uh, technology can only do so much. And, you know, I think we’re starting to see a more rapid evolution of technology doing the mundane, the repeatable, sometimes even the highly, highly intellectual, but creative and emergency. And, you know, as I often talk about with Scott, you and your, your fellow veterans from the military, being able to make life and death decisions instantaneously with inadequate information, that is a uniquely human condition. AI needs a ton of data to make the decisions, right? It’s like teaching a child. It has to have enough experience to have learned how to solve these. So of course, people are absolutely critical to this. And of course, culture is, I mean, culture is the business to me. I know we say slip supply chain as a business, but culture is the business because the way that you either enable or allow your organization to operate becomes your identity, your effectiveness, your productivity, it becomes all of those things that make people happen. And even if technology is involved in your company, people still make the decision to select one technology over another. Right. So, absolutely critical to nurture that culture. Um, and again, for chief supply chain officers for any, any C-suite as Mike is talking about, you have to be very intentional about culture. Culture happens either you as a leader, make it happen, or you allow it to happen. It’s much, much better to make it happen so that you have some control over that culture.
Mike Griswold (00:30:39):
Sorry, go ahead, Scott.
Scott Luton (00:30:40):
Uh, just a couple of quick comments. I hear a lot, uh, enablement right technology and how it enables people and to do their job better, and they’d be more happy about it. And, you know, you look at any study out there. A recent one that I came across was, was based on Oxford research, happy employees, right. Where there’s a nice positive culture. That’s deliberately created by leadership and, and, and all the people in it. There are 13% more productive. And that’s just one, one data point, according to Oxford research. So really important aspect, uh, in the C-suite Mike, your, what were you going to follow up?
Mike Griswold (00:31:13):
Yeah, I think the culture, when, when, when I reflect on kind of where our researches has gone and in conversations with clients, the cult, the emerging, you know, attributes of culture to Greg’s point that you want to make happen, uh, are around agility, responsiveness, and innovation, you know, kind of, not necessarily in that order, but when you look at a company’s culture, you know, it has to foster innovation, which means you have to be, uh, accepting and tolerant to failure because not everything you innovate on is going to work, right. Even if, if Amazon based is success on the, um, the fire phone, right. They, they wouldn’t be allowed. So, um, that, that would be, but that’s the culture, right? I mean, the, the culture of Amazon is one where we’re going to try a bunch of stuff. It’s not all going to work and we’re okay with that.
Mike Griswold (00:32:05):
Right. You also though need this idea, particularly in today’s environment around how do we build a gelati and responsiveness? Uh, a lot of companies have, you know, taken a look at some of the things that we probably would never label as agile, like the budgeting process, like the capital expenditure process. Right? All of those things are now becoming a lot more agile because they have to right Greg to Greg’s point, we have to make decisions faster. Um, we need data for that, but we also, I think we’re finding, I think part of this because of the remote nature of work, now we are, we are empowering people more and we are pushing decisions down lower than we ever have before. I think partly because we’ve had to, I think a by-product of that, you know, maybe a positive unintended consequence is I think companies are now making decisions faster.
Scott Luton (00:32:59):
Yeah. Well said empowerment and an enablement to, to the critical Edwards. There’s plenty of others. Greg. We use it a lot around here. I’m gonna share a couple of comments here. Uh, Simon says, be experts in your own data. I love that LinkedIn. And, and I’m not sure, uh, clay or Amanda, let me know who this is says far for far too long people and work and culture have been seen as separate initiatives. Excellent point big show. Bob Bova is very, is a, if more management stays working remotely workers at the point of action becoming become even more valuable. They need the power to suggest the tech to help the most excellent point here. David says, uh, it’s more of the triangle Patrick van hol, uh, I guess he said one week on his last laughter appearance with us and you take out one, one aspect of the triangle is going to collapse slightly good.
Scott Luton (00:33:51):
All three legged stool, right. We all re referenced quite a bit. Uh, let’s see. Oh, that was Patrick van. Ho how about that? So this, uh, appear who said this, uh, people working culture that was Patrick van ho Patrick, great to have you with us here today. And then finally Peter says the office and work environments can also be a me first mentality, which stifles growth of great talent from below upwards. I’ve worked hard to lift my past colleagues to higher Heights and do not see too many others doing just that. I think I navigated through his that’s pretty good.
Greg White (00:34:28):
You got to remember, he’s doing that while a Jack hammer something
Mike Griswold (00:34:33):
Greg White (00:34:35):
Those are all really incredible points. I think the, you know, the culture of innovation has to allow failure, right? And as you said, Amazon, that’s one of their, one of their key core values. One of their other core values, however, is also be right a lot literally. So I think we, we want to be careful that, that, that right to fail or to have failures, doesn’t become the right to fail. And it also must not become the right to enter into these innovations carelessly. It still requires diligence. It still requires forethought, but we don’t want analysis by paralysis. Right. Excellent point. My great uncle used to say, do something if you do it wrong
Scott Luton (00:35:22):
Well, because not making a decision, Greg, I think we’ve talked to with, with Mike, uh, plenty of times is making a decision, right?
Greg White (00:35:30):
Great Canadian philosopher, Getty Lee, if you choose not to decide, you still have made a choice. Nice. Um, and, and,
Scott Luton (00:35:38):
And by the way, uh, I want to give Pat, so Patrick van hol is with Connexus. One of Gartner’s magic quadrant. I recognize here planning. Yeah. So welcome. And thanks for being here with us here today, Patrick. And then when I love this quote here, Bob Bova says, John wooden said, if you’re not making mistakes, then you’re not doing anything, um, positive that a doer makes mistakes. And then finally comment from AA, from the air capital of the world, Greg, the home of Greg white, Wichita, Kansas. It is good to see renewed attention on the PPT people process and technology. And he gives a wink. Greg, you have to do the wink technology, becoming more technology, becoming more of a dominant strategic tool. And he’s got a hammer in there, man. Hey, doling out motorcars becoming more of a dominant strategic tool for C CXOs, the whole C-suite and industry 4.0 seismically disrupted quote and Greg by the pandemic. A lot of good stuff there. Yeah. All right. There’s so much cover when we talk about, um, leadership and, and the C-suite Mike, what is your third priority here today?
Mike Griswold (00:36:53):
Yeah, I think let’s, let’s round out the people process and technology with the technology component, which is, you know, we, we’ve been talking about a gardener for a number of years, this idea of digital transformation. Uh, and I think that that is, you know, when you land in, you know, a new chief supply chain officer role, I think one of the things you want to explore is, you know, w what are we doing digitally? What, what does digital mean to our organization and what are the, the transformational capabilities that it can bring us, you know, typically those land in areas, which we’ll, I’m sure be familiar to everyone, um, you know, big data, advanced analytics, um, machine learning and AI, all those types of things. But we’re also seeing that digital transformation start to move into areas around automation. Right? Greg talked a little bit about, you know, automating decisions, you know, the role that data has to play in, in educating AI and machine learning applications, so they can make good decisions.
Mike Griswold (00:37:59):
Um, but we’re seeing a lot of interest in, in automation, typical areas, you know, distribution centers and those types of things in terms of automating those activities. But we’re also finding people looking to augment some of the more customer experience types of activities, whether it’s call centers, whether it’s, um, application testing, those types of things. So I think sitting down once you’re, you know, in your new seat and understanding what digital initiatives are underway, uh, and then I think that that always has to be tested against what we already talked about. How does that digital transformation aligned with our strategy and the role of supply chain and how does it align with the people? Right. Do both from the perspective of, do we have the right people right. To move us forward digitally, but also if we’re going down the road of automation, what impact is that going to have on people?
Mike Griswold (00:38:55):
And how are we going to handle that? Are we going to handle that through upskilling and retraining and reeducation, or are we going to handle it in some other way? So that, to me, this whole idea of digital transformation starts to knit the other two together. Uh, and it’s also one of those things. And Greg would like your thoughts on this. It seems to me to be, you know, digital transformation is a very personal kind of personal company type of answer. You know, if I’m, you know, a retailer, you know, my digital transformation may be very different than a consumer products company. And even within industry, it may be. So I think it’s important to take the time to understand those first two and then apply it to, you know, this idea of digital transformation.
Greg White (00:39:38):
Yeah. Well, I, I think, um, you’re, you’re dead on there. Of course. What else would I say your might as well, um, on what else would we expect? Uh, but you know, I think, um, you’re right, the last point you made in, in industry, because I think about the industry I came from auto parts and the industry you came from grocery. And I think about how by, um, uh, by force really, we had to be so technologically savvy because, um, if we were out of stock, we were out of business, right. If you don’t have back in the day, way back in the day, you didn’t have a starter for a 72 in palette, even though they, they were all 20 years old or whatever people thought you were an idiot. Right. Um, and, and we had come of age in a timeframe, and this is, this is also what makes the, the other point you made the digital transformation.
Greg White (00:40:32):
So personal or so company oriented is that when your company comes of age, when your company matures or reaches a level of sophistication matters, right? Because technology, for instance, POS and perpetual inventory, perpetual inventory in particular didn’t exist when Albertsons was fledgling days. And, and we, and we came of age at a later time when it was both available and absolutely necessary the S the supply chain, or even the merchandising and store operations chain of grocery is substantially different. And so you could rely on at one point, like they did in the general store days, the vendors to come in and go, you got enough Cheerios, or you don’t, and we’re going to make sure you get more Coca-Cola or whatever product, you know, the vendors were engaged in that. So that actually hindered the advancement of technology. In some companies, we saw the pain of that in, you know, in spades during the early days of COVID.
Greg White (00:41:30):
And I think, you know, that’s a good of how even within industry, you juxtapose those, and you have those different needs levels of, of application and capabilities, um, within a company. And that’s what makes it sort of personal also to AAS point, right? You have to think of technology or even digital transformation as just a hammer. It’s just a better tool to enable your people to get the job done. So what a, what a great emoji to pick. Yes. Yeah. Well, and, and take a step further. Uh, it’s like, uh, Kevin L. Jackson shared with us yesterday, you got to, you got to fine tune those tools, right? You gotta make sure the inputs and the specs and what they’re, uh, how you set them to work all that the, the w the work is put into that. Otherwise you’re just putting a big, sloppy bandaid on something that, that can help you at all. Well, that goes back to Mike’s point, which is to stitch all of that culture and people and strategy and role of supply chain together, right. It needs to address all of those constituencies
Mike Griswold (00:42:34):
Here. Here’s the challenge that I see in Greg with, like, your perspective, since you came from that side of the house, one of the things I’m observing is I think the technology providers in general are doing can access is a great example. And I’m not saying that just because Patrick’s on. And he used to be, you know, a colleague of mine at Gardner can access is, is one of those companies that has a really good digital vision for their clients. And I think the technology market in general is doing a pretty good job of laying out what a digital transformation can look like for a company that partners with them. My caution to folks, though, is you need, you need to identify what your vision looks like, and you can’t, um, necessarily assume that the vision a technology provider has is one that will work for you, which is why I, again, I come back to, you need to do your homework in those first two areas and find the match between what you want, your role as supply chain, to be the capabilities and culture you have as a company, and, and pressure test that against a technology providers, roadmap, we are not lacking for roadmaps.
Mike Griswold (00:43:46):
I think all, we all, what our real challenge is, is finding that match kind of like a matchmaker, right? This is my vision. Here’s who it aligns the best to. Uh, and because you can go horribly wrong, trying to take your company into a digital transformation, that’s not right for you. Yeah. I think we’ve all seen examples of that. Yeah.
Greg White (00:44:09):
If you think of ERP as, uh, as a euphemism in, in the past for digital transformation, we’ve seen it go horribly wrong, literally bankrupting and, and companies in that process. So, absolutely. But yeah, to your point, Mike, and look, I just want to be clear this episode, not brought to you by Connexus, but in as much as we’ve had a lot of interaction with Kanaxis. I think that, you know, the discussion I had with John Sacara, their CEO, our violent agreement, um, discussion is, is that he encourages his team. He even challenges his customers to tell them the problem and the solution that they want, and then figure out whether connects us or whatever technology is the right solution for that. And that is an absolutely critical thing for a chief supply chain officer kind of bring it full circle here, or chief supply chain officer to do when thinking about digital transformation, understand as you have already tied together, Mike strategy and the role of the, of the supply chain organization and the people and the culture of the organization and, and the goals and other, uh, objectives and market dynamics and constraints and opportunities and vision of the company itself to figure out and, and have, have a distinct point of view when you’re talking to technology providers so that you can assess whether their roadmap, their capabilities, their, um, implementation methodology, all of the things that go into a digital transformation, whether those fit your organization.
Mike Griswold (00:45:45):
Yeah. I think Greg, if an organization can articulate, uh, the answer to those first couple of questions and take that to a technology provider and say, Hey, this is how I see our role. This is what I see us having from a capabilities and a culture perspective. That matchmaking becomes a whole lot easier. It’s very easy to say this fits this, unfortunately does not fit without that, that work upfront. Um, you’re asking for trouble.
Greg White (00:46:14):
All right. I think that kind of information, sorry, Scott, but I’m on a, I’m on a roll here. You ever seen animal house? He’s rolling. Um, I think that discussion that we have just had is why that communication of vision of what you want to accomplish is much more valuable than an RFP that says, do you have this feature? Do you have that feature? Do you have the other feature? Because the presumption is then that the, that the company conducting, or the company expecting digital transformation knows what they need to do and what they really know. And this is 100% of the time, the case, what they really know is what they want to accomplish. What is the outcome that they desire? And they don’t know enough as a operating company to know what kind of features a technology needs, by the way, if you ever get an RFP, chances are very good. It was written by your competitors.
Scott Luton (00:47:08):
Right. Okay. All right. So lots of t-shirt isms here today. So many, uh, we have no shortage of roadmaps, amen to that, Mike, uh, if you’re doing RFPs, your competitor wrote them. Excellent point, Greg, I’m going to share a couple of, other of these from the, we’ve got a lot of comments here. I want to share. This is a great perspective. So LA says in my country, Sudan in Africa, we must look at the energy availability, electricity, gasoline, before even thinking about visual transformation. Excellent point there. Yeah.
Mike Griswold (00:47:37):
That’s a great point. And it’s interesting because I’ll just speak for myself. I mean, there are certain things that, that I take for granted when we talk about culture and, you know, roadmap, one of the things we take for granted that we probably should quite frankly, and that, that is a great example of, you know, there are, there are things there’s, there’s some things that we need to address first in terms of just, can we keep the lights on that before we even worry about transformation? So that, that is a, was a great point.
Scott Luton (00:48:09):
You know, Mike, uh, Greg and I were on a pot, uh, an event based in Pakistan, Greg, if you remember that about right about a year ago. And we were, we were taking a very similar, uh, path talking about sustainability and, and, uh, innovation and digital transformation. And the same point was made Greg, remember that
Greg White (00:48:29):
We’re just trying to survive, right? I mean, it’s really more about getting and consuming the basics then than worrying about sustainability at the same time though, guys think about this in Sudan and other countries in Africa, they have solved problems with new technology where, where it does enable digital transformation. So it’s certainly possible. For instance, 80% of the population of Africa is unbanked. So how do they bank with their cell phone if they want to buy a candy bar or whatever, whatever, right. If they want to do it at a bodega on the street, probably not called that in Africa, but they, they want to buy it. They can buy with their cell phone and, and instead of having money in the bank, they essentially have money as credit on their cell phone bill that allows them to buy things. And we are the first world country with all these banks on street corners. And we just finally got the opportunity to tap our credit card, to be able to do that, by the way I could do that eight years ago in Europe. Um, so there are advantages to having been a latecomer, kind of like the automotive versus grocery store example, right? There are advantages. You just have to find them, right.
Scott Luton (00:49:36):
And that, you know, that’s where we’re going to find somebody solutions to, you know, we’re talking, uh, Greg online this morning about, uh, corrugated in cardboard and just out of control, we’re going to look to these new, the latest generations in, in, in, in a variety of geographic, uh, communities, uh, across the globe, that’s where these solutions to, to hit these old and new problems are going to come from. So, yeah. Thanks so much for joining us here today. LA from Sudan, let me share a couple of quick comments as, as our time with Mike. It’s rolling. It’s running down here. Debbie says, I also think it’s about letting go of control on management level and accept the talent of employees only then innovation and transformation will happen even though the success ratio is smaller than the failure ratio is I like Simon keeping it simple, create happy planners. Well, I think I was to his boss.
Mike Griswold (00:50:30):
I think if, if every day is beer day, that will help.
Scott Luton (00:50:34):
Yeah. Next point. It is the little things that count. Yeah, exactly. All right. I got to share this from Kayvon and, uh, one or two others, uh, Kayvon says for making automated decisions. At first, we should determine if the system is closed is closed or its input features are entirely known. Otherwise we risk making infeasible or invalid decisions, which are fast, but not reliable fast, but not reliable. I love that.
Mike Griswold (00:51:00):
Yeah, that’s it real quick. That’s an interesting, a very interesting, um, and spot on comment. I remember when, uh, when I was at Shaw supermarkets in the early days of an ITU, um, strategist, transportation modeling exercise, the, the model would, would spit out some really interesting network suggestions and transportation suggestions that were not feasible. So it’s a great point, um, around kind of the feasibility and, and kind of narrowing the scope of what you want, these of how you want an application to solve the problem. Excellent point,
Scott Luton (00:51:36):
Uh, a baseball analogy to that. Mike, our beloved Atlanta Braves are Owen for, for the season and I’ve got a perfect fix. We need a Greg Maddux, we need a Fred McGriff and we need a Mark Waller’s today, but it’s a non-starter. And there’s lots of that that goes on in business. For sure. I want to share this from, um, uh, Bob, he says the biggest challenge to go digital transformation is time. This is a company-wide adoption to do all the analysis, take into consideration the culture and the future goals. People I talk to are just overwhelmed, but it has to happen. He says, that’s oftentimes very true. Greg agreed an elephant one bite at a time. Amen. Amen. And I’ll bring this back and then we’ll, we’ll make sure folks know how to connect with Mike. Allay says absolutely. Greg actually, it’s been a problem for the government to control all the money transactions on the mobile credit between States and entities and all the countries that make up. Of course, the continent of Africa. It’s a great point there. LA, we’re going to have to have you back what they feature you on a live stream and really focusing on what’s going on in sedan. Okay. So as much as I’d love to grab some popcorn and diet Coke and watch out to talk and exchange perspectives, cause we’re only tackling three all day long, the Braves hopefully get their first win there that’s four, four and the fourth I think. So here we are totally engaged and he’s watching scale. Yeah.
Scott Luton (00:53:09):
All right. So Mike, always a pleasure. Uh, I mean the comments are, are a simple testimony to, um, just how neat and simple your perspective is. You know, your name came up. I think, uh, Greg on our, uh, our, our lab stream or our neat little casual live stream to celebrate 600 episodes. And Mike, you were one of a handful of names that came up repeatedly. Uh, Amanda who’s with us here behind the scenes was talking about just how simple you take these complex things that are going on across industry, and then put it in a way and communicate in a way anyone can really understand and gather the important aspects. And I think it’s a, it’s a huge, um, uh, advantage for when leaders can do that, right. Make the complex things simple. So your ears may have burned just plumb off on that last live stream. I appreciate that. Thanks
Greg White (00:54:01):
Years of trying to get me to understand as my analysts that you know, Greg,
Scott Luton (00:54:10):
I believe, and if, if, uh, if we have not dropped the link, I know we did on, on the, on the lab, uh, Twitter feed, but, uh, Amanda or clay, if y’all drop in the link to download for free that report, uh, highlights those things. There’s one of the, uh, elements of that report that we won’t be able to do justice here today, but I appreciated was, you know, every CSCO hire is not the same. You have internal hires, you have external hires, you have veterans, you got new, you’ve got companies where it’s a brand new position, right. And you’ve got times where we’re organizations will hire consultants. And of course the trust factor. Uh, so, so they mentioned a couple of these things in the report. So I’ll make sure we drop that in the comments. So it’s like we already have. Okay. So my beyond that link and there’s, there’s so much that y’all do at Gardner, how can folks connect with you in the garden?
Mike Griswold (00:54:57):
Yeah. Uh, Mike dot Griswold, gardner.com easiest way. I have been slowly working my, my LinkedIn, um, acumen up slowly. Uh, so I’m, I’m a little bit more active there. I belong ways to go. Um, but I am, I am working to, uh, bring myself into the 21st century as opposed to the 19th century as it relates to LinkedIn. So, um, everyone be patient with me. Well, so
Greg White (00:55:25):
You’re a real influencer regardless of your activity on LinkedIn. I mean, I think people understand that big corporations come to you the top 25 supply chains in the world come to you for guidance on how to get better. So, um, we appreciate, and we will wait patiently for you to share your gifts. Michael,
Mike Griswold (00:55:46):
I think maybe next month I’ll come with a big sandwich board. That’s probably the easiest way for people to connect with me.
Scott Luton (00:55:52):
Excellent point, excellent point. Hey, before we let Mike go, what do y’all want in the comments? Uh, you know, get it in the comments before we sign off here today or shoot us a note. What would y’all like Mike to address when he comes back and spends time with us in may, we’d love to get your POV and then we’ll, uh, get Mike prepped and we’ll be ready to go next month. So, uh, Mike always a pleasure really appreciate your time with us here today. Hope you enjoy. Uh, what’s what for many folks here in the States, at least the spring break, of course, with masters happy viewing, I hope you get also get a chance to get out and hit the little white ball with you and your wife. So hit them good this later this week. Okay.
Greg White (00:56:30):
Yeah, I always enjoy it. I’ll see you next month.
Scott Luton (00:56:34):
Awesome. All right. So much analyst with Gartner, Greg, what a, uh, fast moving wild wild West always is though.
Greg White (00:56:45):
I got to tell you something. I really miss work, being able to work with him almost every single day. I mean, he, he and the team at Gardner gave me a ton of insight and guidance into what goes on in retail and supply chain around the globe really, really talented. Again, a practitioner moved to being an analyst, uh, and, and again, someone who is a real live influencer of
Scott Luton (00:57:12):
Business, excellent police, chief supply
Greg White (00:57:15):
Chain officers that are in that report. Listen to Mike every single day,
Scott Luton (00:57:21):
Mike was dropping so much knowledge that it short circuited, our swoosh swoosh machine.
Greg White (00:57:27):
I just know, I just thought about that. Yeah, we didn’t even switch it.
Scott Luton (00:57:30):
Yeah. Swish machine that doesn’t come out, uh, too easily. But, uh, what, uh, a full session with Mike and Greg are enjoyed your POV here today. Anytime you’ve taught leadership, you know, it’s, it can be such a passionate and wide ranging discussion, and I’m glad we, um, we could have tackled all 10 of those priorities if we had just about another seven hours, I think what you think.
Greg White (00:57:53):
I think it would have taken that. Yeah. Look, there’s no shortage of knowledge from Mike and opinions from me. So it’s going to take time,
Scott Luton (00:58:00):
Well ask and you shall receive T squared already referencing the question we pose to the community. And what do you want Mike Griswold to talk about? He says VMI C P F R. Is that collaborative
Greg White (00:58:14):
Planning, forecasting and replenishment. Wow. Yeah.
Scott Luton (00:58:19):
And reverse logistics way. We’ll see if Mike can address all of that, but T-square thanks for tuning in via about, uh, via YouTube, by the way, uh, our reverse logistics series. We’ll continue our next live stream with our LA, which Felicia is a big member of the team will be the last Friday of this month. We’re still nailing down. The guests stay tuned. We had a wonderful, uh, conversation, uh, Greg with Becca mines from best buy on the last time. Right,
Greg White (00:58:48):
Man, again, not an advert, but what a great organization that has been at the forefront of all of this digital transformation for retail for over a decade. Right? Think back to the term showrooming, if you’ve been in retail, you know, showrooming, you know, that best buy was at the forefront of that. And now at the forefront of digital commerce.
Scott Luton (00:59:11):
So-so so, Hey, one last thing as we start to wrap here, we’re a couple of minutes over. I want to ask you about something. Uh, first off Clay’s dropping me, uh, updates on the Braves. It looks like the Braves have reclaimed the lead in middle of the second, six to four. How about that? We get a Royal score also. Uh, they, they, they start at one 10 Eastern time. So that’d be eight minutes. I think their record is slightly better than the Braves Scott. Uh, it’s not tough to do. Um, all right. So Greg, we’ve got a neat live stream coming up. And the last week of April, I think it’s April 28th at 12 noon, and it’s called take your shot, your shot. Right? So if you had 45 seconds to put in a nutshell, what that’s about and why folks should tune in, what would that be?
Scott Luton (01:00:02):
Greg real live supply chain, technology, startups pitching to real live, uh, supply chain, technology, investors, founders, and experts, their company’s story, possibly even seeking funding and doing it all live in front of all of you. It’s kind of like shark tank, except biology is not quite as nice as Mr. Wonderful. So buckle up because I mean, these are real live in the moment. Evaluations of real life businesses. There is no script. There’s no behind the scenes agreements, even like on shark tank, anything could happen. And it’s a great learning experience, whether you are evaluating investments, whether you’re making investments, whether you’re just observing this crazy thing, we call supply chain tech or whether you are a founder and you want to know how to effectively pitch your company in three minutes. Love that. All right. So folks, if you look at that, uh, appeals to you as much as it does us, and as much as some of the feedback we got in lat, the, uh, the initial episode tune in here on any of these five social channels, 12 noon Eastern time on Wednesday, April 28th.
Scott Luton (01:01:17):
So it’s a tequila sunrise show hosted here by supply chain now, and you’re not gonna want to miss it. It’s really fascinating to see the dance play out between those parties that Greg described. So, all right, everybody, thanks so much. I love the comments and we couldn’t get all of them. Uh, Mike, it stirs a lot of folks leadership passions, for sure. Um, hope this finds you well, wherever you are, have a wonderful week. Hey, on behalf of our entire team here on behalf of Greg white and Amanda and clay and Natalie Scott Luton signing off for now, Hey, do good gift forward. Be the changes needed and go Braves on that note. We’ll see you next time here on support you now. Thanks.
Thanks for being a part of our supply chain. Now, community check out all of our email@example.com and make sure you subscribe to supply chain. Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on supply chain. Now.
Mike Griswold serves as Vice President Analyst with Gartner’s Consumer Value Chain team, focusing on the retail supply chain. He is responsible for assisting supply leaders in understanding and implementing demand-driven supply chain principles that improve the performance of their supply chain. Mr. Griswold joined Gartner through the company’s acquisition of AMR. Previous roles include helping line-of-business users align corporate strategy with their supply chain process and technology initiatives. One recent study published by a team of Gartner analysts, including Mike Griswold is Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience. Mr. Griswold holds a BS in Business Management from Canisius College and an MBA from the Whittemore School of Business & Economics at the University of New Hampshire. Learn more about Gartner here: www.gartner.com
Host, Supply Chain Now en Espanol
Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.
Sales Support Intern
Alex is pursuing a Marketing degree and a Certificate in Legal Studies at the University of Georgia. As a dual citizen of both the US and UK; Alex has studied abroad at University College London and is passionate about travel and international business. Through her coursework at the Terry College of Business, Alex has gained valuable skills in digital marketing, analytics, and professional selling. She joined Supply Chain Now as a Sales Support Intern where she assists the team by prospecting and qualifying new business partners.
Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more. In his free time he likes to read and write short stories as well as watch movies and television series.
Director of Communications and Executive Producer
Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys. She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.
Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.
Ben Harris is the Director of Supply Chain Ecosystem Expansion for the Metro Atlanta Chamber. Ben comes to the Metro Atlanta Chamber after serving as Senior Manager, Market Development for Manhattan Associates. There, Ben was responsible for developing Manhattan’s sales pipeline and overall Americas supply chain marketing strategy. Ben oversaw market positioning, messaging and campaign execution to build awareness and drive new pipeline growth. Prior to joining Manhattan, Ben spent four years with the Georgia Department of Economic Development’s Center of Innovation for Logistics where he played a key role in establishing the Center as a go-to industry resource for information, support, partnership building, and investment development. Additionally, he became a key SME for all logistics and supply chain-focused projects. Ben began his career at Page International, Inc. where he drove continuous improvement in complex global supply chain operations for a wide variety of businesses and Fortune 500 companies. An APICS Certified Supply Chain Professional (CSCP), Ben holds an Executive Master’s degree in Business Administration (EMBA) and bachelor’s degree in International Business (BBA) from the Terry College at the University of Georgia.
Host, The Freight Insider
Prior to joining TeamOne Logistics, Page Siplon served as the Executive Director of the Georgia Center of Innovation for Logistics, the State’s leading consulting resource for fueling logistics industry growth and global competitiveness. For over a decade, he directly assisted hundreds of companies to overcome challenges and capitalize on opportunities related to the movement of freight. During this time, Siplon was also appointed to concurrently serve the State of Georgia as Director of the larger Centers of Innovation Program, in which he provided executive leadership and vision for all six strategic industry-focused Centers. As a frequently requested keynote speaker, Siplon is called upon to address a range of audiences on unique aspects of technology, workforce, and logistics. This often includes topics of global and domestic logistics trends, supply chain visibility, collaboration, and strategic planning. He has also been quoted as an industry expert in publications such as Forbes, Journal of Commerce, Fortune, NPR, Wall Street Journal, Reuters, American Express, DC Velocity, Area Development Magazine, Site Selection Magazine, Inbound Logistics, Modern Material Handling, and is frequently a live special guest on SiriusXM’s Road Dog Radio Show. Siplon is an active industry participant, recognized by DC Velocity Magazine as a “2012 Logistics Rainmaker” which annually identifies the top-ten logistics professionals in the Nation; and named a “Pro to Know” by Supply & Demand Executive Magazine in 2014. Siplon was also selected by Georgia Trend Magazine as one of the “Top 100 Most Influential Georgians” for 2013, 2014, and 2015. He also serves various industry leadership roles at both the State and Federal level. Governor Nathan Deal nominated Siplon to represent Georgia on a National Supply Chain Competitiveness Advisory Committee, where he was appointed to a two-year term by the U.S. Secretary of Commerce and was then appointed to serve as its vice-chairman. At the State level, he was selected by then-Governor Sonny Perdue to serve as lead consultant on the Commission for New Georgia’s Freight and Logistics Task Force. In this effort, Siplon led a Private Sector Advisory Committee with invited executives from a range of private sector stakeholders including UPS, Coca-Cola, The Home Depot, Delta Airlines, Georgia Pacific, CSX, and Norfolk Southern. Siplon honorably served a combined 12 years in the United States Marine Corps and the United States Air Force. During this time, he led the integration of encryption techniques and deployed cryptographic devices for tactically secure voice and data platforms in critical ground-to-air communication systems. This service included support for all branches of the Department of Defense, multiple federal security agencies, and aiding NASA with multiple Space Shuttle launches. Originally from New York, Siplon received both a bachelor’s and master’s degree in electrical and computer engineering with a focus on digital signal processing from the Georgia Institute of Technology. He earned an associate’s degree in advanced electronic systems from the Air Force College and completed multiple military leadership academies in both the Marines and Air Force. Siplon currently lives in Cumming, Georgia (north of Atlanta), with his wife Jan, and two children Thomas (19) and Lily (15).
Host, Logistics with Purpose
Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.
Host, Supply Chain Now en Espanol
Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.
Sales and Marketing Coordinator
Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.
Host, Supply Chain Now
The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.
He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.
A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).
Host, Logistics with Purpose
Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.
Host, Logistics with Purpose
Kevin Brown is the Director of Business Development for Vector Global Logistics. He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.
Host, Logistics with Purpose
Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.
Host, Logistics with Purpose
Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.
Host, Logistics with Purpose
Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.
She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.
Host of Dial P for Procurement
Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.
An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.
A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.
A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning. He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.
Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.
Social Media Manager
My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.
Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.
Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.
Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.
Business Development Manager
Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.
Vice President, Production
Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.
Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research. Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.
Host, Veteran Voices
Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.
Host of Dial P for Procurement
Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.
Host of Logistics with Purpose and Supply Chain Now en Español
Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.
He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.
Host of Digital Transformers
Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog. He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community. Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM. Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight. Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.
Director of Sales
Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.
With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.
When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!
Principal, Supply Chain Now
Host of Supply Chain is Boring
Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.
Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.
Principal & CMO, Supply Chain Now
Host of Supply Chain Now and TECHquila Sunrise
When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.
Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.
Founder, CEO, & Host
As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.
From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.