In a recent conversation, Supply Chain Now’s Scott Luton gained perspective from Sylvia Wilks, Chief Supply Chain Officer at Lamb Weston, who shared a powerful point of view on what it takes to lead in today’s increasingly complex, high-stakes supply chain environment. Her journey, from leading transformative initiatives at Starbucks to shaping global operations at Kimberly-Clark and REI, offers a consistent message: Success in supply chain isn’t just about systems or strategy. It’s about people, integration, and clarity of purpose.
Tag Archives: CX
Kase Helps Brands Save With Amazon Shipping Through EasyPost
In today’s volatile shipping environment, balancing cost, speed, and customer expectations is no easy task. In this case study, discover how Kase, a leading omnichannel 3PL, partnered with EasyPost and leveraged Amazon Shipping to deliver faster, more reliable service, without sacrificing margins or customer experience.
The Buzz: The Future of Cold Chain Logistics with Deposco and ColdTrack
In today’s episode of Supply Chain Now, we discuss the paramount significance of accuracy and customer experience within the realm of cold chain logistics, as exemplified by the groundbreaking initiative from ColdTrack, which has introduced an unprecedented…
The Buzz: The Importance of Generative AI in Today’s Business
On today’s episode of The Buzz, we discuss the pressing need for supply chain professionals to embrace generative AI technologies without delay. As we traverse the complexities of the global freight market, we underscore the imperative of adopting innovative solutions to…
The Transformative Power of AI: 3PL Operating Systems
In this episode of Supply Chain Now, hosts Scott Luton and Kim Reuter welcome Lindsey Billing and Paul Boothe for a conversation on how AI is transforming the future of supply chain—from warehouse automation to intelligent forecasting and data-driven decision-making.
Keeping it Real with Retail Leadership: A Chat with Bill Thorne
In this episode of Supply Chain Now, host Scott Luton welcomes Bill Thorne, Senior Vice President of Communications, Research, and Marketing at the National Retail Federation (NRF) and host of the Retail Gets Real podcast.
PING Golf’s Success with a Faster, Easier, and Fully Integrated TMS
In this episode of Supply Chain Now, host Scott Luton explores the future of supply chain efficiency with Doug Wilson, Software Product Manager at PING Golf, and Shannon Vaillancourt, CEO of RateLinx.
Reinventing Retail Returns Management & Improving Fraud Prevention
In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape…
Unmasking the Omnichannel Secrets of a Retail Giant
In this episode of Supply Chain Now, hosts Scott W. Luton and Kim Reuter explore the world of retail supply chain innovation with an outstanding panel and together, they uncover the behind-the-scenes strategies powering the iconic retail brands Spencer’s and Spirit Halloween…
Seeing the Full Picture: Visibility Your Way with BWS Logistics + Turvo
In this episode of Supply Chain Now, hosts Scott W. Luton and Jake Barr welcome Craig Allan, President of BWS Logistics, and Sam Foley, Chief Growth Officer at Turvo, to uncover how next-generation tech is advancing logistics and setting new standards for customer satisfaction…
The Anti-ERP ERP Club, Part 2: Reimagining Business Solutions
In the second episode of this two-part interview on Supply Chain Now, co-host Marty Parker joins Scott Luton to continue the conversation with Wiley Jones, Co-founder and CEO of Doss…
Digital Transformers Classic
Digital transformation strategy allows organizations to drive change through significant process improvements. Enterprise resource planning (ERP) systems play a vital role on this change journey, as does subject matter expertise…